Public Storage Self-Storage Units at 3659 S Ashland Ave, Chicago, IL

I needed help and Diamond answered all my questions when I called about a different location. She went above and beyond to call me back to confirm everything went OK. Thanks

This is THEEE best storage place I’ve had! Each and every time I always luck up and get Diamond behind the desk to help out with any issues that I have. She’s always efficient and goes above and beyond to make sure I’m cool! I don’t do reviews AT ALL so you know she’s great! She’s the example of what great customer service is!!!

Diamond and Katrina are super helpful appreciate the wonderful service

I would like to Thank Ms Diamond for being very Helpful to me when I come to my Storage and helping me with the information that I need concerning my Bill and getting me a Cart when I need it and not having to Wait a long time, when I get there and getting it Done the Quick ,so I don't have to be there for along time ,very Good Service. Thank you again, sign Donald Gibbs!!

Just came in to view spaces Diamond was very helpful. Informed me of the entire process from start to finish she was also professional and very patient with me. Thanks so much for all your help I just rented the size that best suites my needs. Need more people of your professionalism

Katrina and Diamond helped me and my family tremendously!!! We were definitely in a huge bind and they made sure we were comfortable and gave us other resources for our situation.

I love the customer service I received when I walked into this location. The 2 women Diamond and Katrina were helpful, knowledgeable, fast and friendly. It was very busy but they took time to help me find the best fit for my needs. Thanks again ladies

Diamond is very helpful and accommodating thanks so much for your hep

Great customer service excellent experience the lady at the desk her name was Katrina and handled all my needs and questions with courtesy

Katrina was very helpful and very nice she did a great job

Diamond is very very pleasant she is also great with the customers. Katrina is just as nice appreciate the level of professionalism

Diamond was very helpful and she does a great job at multitasking☺️☺️☺️

Courteous and professional service provided by Shronda , I was able to see a virtual video of the unit before I rented it and the office is so clean and nice ...

I would like to thank Ms.Shronda for helping my grandmother her rental. My grandmother came with a smile talking about how good the customer service was plus it was clean on the property!!!

Diamond was very polite and was very helpful while multitasking all by herself. I really appreciate her hard work.

Diamond and Lynette are always helpful and thorough when ever i have questions or cone ro make my payment! Thanks for all you

Came in to this location to make a payment. Diamond was very helpful! Helped me greatly and she even helped me download the app and showed me how to access the functions thank you so much beautiful soul!

Attendant was personable and pleasant providing information.

Diamond was very friendly had great customer service she was fast thorough and explained everything well. Thanks so much for helping me rent my unit

Diamond has great customer service And she is very helpful, she goes above and beyond her job.

Diamond has been wonderful. She was patient with our family and helped us with all the issues we had during our move. Will defend you renew our lease because of her!

Diamond is always very helpful and good spirited keep it up! Thanks so much for your help! And she keeps the office spotless!

Diamond has gave the best customer service

Recommend asking for diamond she's a very helpful person helped me out 10/10 experience

Everything was fine until I left. I moved out on 4 June and was informed that I would need to pay for the entire month, regardless of when I actually left. I asked that the cost of rent be prorated since I was leaving only four days from the beginning of the month and knew that they would be able to easily rent the space again. I cleaned out everything in my space on that Sunday and remove my lock. The desk, clerk told me that she’d be leaving early that day, and would talk to the manager about the following day. Since it was a Sunday, I was called on Monday morning and the manager informed me that I owed for the entire month. I later received a bill stating that my move out date was not that Sunday, but on the 5th (a lie) and that I owed for the entire month. This makes very little sense to me, and it was not explained upfront.

I am satisfied with getting a new space at this public storage location thank you Diamond for your assistance keep up the great work

Diamond is the best! She’s so courteous, professional and just an absolute sweetheart. She represents Public Storage very well.

Came in to rent a unit Diamond was very helpful! She was extremely thorough in exposing the entire process! Great professionalism

Came in to rent a unit. lynette and diamond were extremely helpful thanks so much

Came in to rent Diamond iaverh helpful she helped me the entire way through very knowledgeable and well explained thanks so much for your professionalism

Diamond and Lynette were both incredibly helpful during our move-in. This is my third time renting a short-term storage unit here, and it has been a great experience every time. Super secure, very straight forward, no nonsense.

I rented today with lynette she the best at what she do 5 star.

Diamond and Lynette ate super professional and helpful they made the process quick and easy. They were very thorough thanks so much appreciate all the help

Diamond and Lynette are very helpful. They laughed and are very personable. This location is far from my home but the experience these ladies give makes it worth it. I even forgot my unit number after hours and called and they answered and said I knew it was you. Very professional and great attitudes 👍

Diamond and Lynette were very helpful in renting the right size special very professional and informative. Thanks ladies

Came in to rent a unit with Diamond and Lynette this morning they were absolutely amazing great customer service day and short prices and the explained the renting process from start to finish thanks ladies

Beautiful, caring staff.

This was my first time renting , I thought the process would be difficult , However Diamond made my experience easy and fast . Diamond was very respectful. Customer service definitely was a 10/10. I applaud diamond for keeping it professional and for having a great attitude and good vibes overall . I 100% recommend going to Public Storage and asking for Diamond's help she’s awesome!

Just got me a nice car storage Nice price for the city even though it's outside...I still like it... the lady At this location Ms Diamond..made it so easy and fast... and explained everything nice 👍 public sti

The managers at this property all very helpful and knowledgeable Diamond and Lynette absolutely rock!! Thanks for helping me transfer to a larger space

Lynette was wonderful! She was so helpful, and quick to show me the units! Made the process super smooth.

I didn’t know you can bring your kids to work was children at desk in lobby couldn’t get no help from the 2 girls they didn’t want to help only suggested I figure it out honestly I requested a manager they laughed and continued to ignore me I’m seeking other storage after this month who hired these peoples then the younger lady smelled like nothing but weed and looked high ….

I always come to this location to make payment each month. The manager Diamond is always helpful and is very welcoming. Keep it up

Diamond is amazing! Very polite, informative, and welcoming. She is the go to person for this location!

That diamond is great! Talked to her a few times to get information. Always kind and helps me out. She knew what she was talking about. She needs a raise!

The property manager Diamond has been assisting me with a unique situation, and she has been extremely helpful. The move in process was seamless and the facility is very secure. If you need any storage near downtown Chicago, come here! Thanks Diamond!

What time can I access?

Diamond Was Very Nice Help Me Out The Right Way And Went Over Everything With Me ! great Job

Lynette was very helpful

Came in to rent a unit! Diamond and Lynette are the best so informative and thorough in explains the process. Thanks for making my move in process smooth and easy ladies would highly recommend

Diamond and Ms.Lynette are always amazing and helpful when my family and I are loving things into and the storage facility. The office always smells nice and is clean!

Came in to rent unit Diamond and Lynette are awesome I really appreciate how thorough they were during the entire process thanks ladis

This is my first time using Public Storage and it was a smooth move-in day all thanks to Lynette. She was very friendly and helped guide me to my storage space and provided helpful information on building hours.

Safe, clean, coded access. Elevator recently fixed so no more noisy descents! No operative rest room on site.

Diamond and Lynette are very helpful, but please call me back because I have some concerns that need to shared with you. Thanks for your help over the past 2 days. Call me please. Thanks.

Diamond was fantastic, knowledgeable, and very helpful! Would recommend anytime!!

Great customer service from Diamond!!!!

Diamond is such a wonderful employee she made me feel so comfortable and she help me out alot she has a wonderful attitude way to go Diamond

Diamond and Lynette thank you so much for helping my father-in-law with getting his unit. You are awesome.

Love the friendly atmosphere and great service from the ladies

I just had an amazing interaction with a beautiful lady named Diamond. She went above and beyond for me. Thank you so much Mrs. Diamond and I will see you soon.

Lynette was super professional in her explanation of services that I was being provided. Her sweet personality and energy is infectious. I’m very happy that I got introduced to •Public Storage by way of how she represents herself and the company! •5-Stars!

The young lady Diamond, gave me excellent customer service, explained everything thoroughly, great smile, and a survivor as l. There are still good people in this world, and she's one of them. Thanks Diamond for everything. May God bless and keep you.

Came in with my friend helped her move items into her unit Diamond and Lynette are totally awesome thanks so much for all you guys help!!!

I am currently renting and every time I’ve called or stopped in Diamond/Lynette we’re always so helpful making this a smooth transition for me Thanks a lot ladies appreciate all you all’s help! The app is a breeze

Manager Diamond has such a wonderful personality, she is always so helpful and patient with me. It's always a pleasure to work with her, even when she is busy she always has time for her customers. It's very rare now-a-days to come across such great customer service.... keep up the good work ,

I came into this facility a few days ago and I was pleasantly surprised at how professional and informative the young lady Diamond was! She made sure I understood all the details, showed me how to download the app and everything! Gratitude

Diamond and Lynette are always very helpful I really appreciate them being so kind and well mannered appreciate all you guys help!

Diamond was very professional and nice. She has excellent customer service skills. Thanks for everything.

Diamond has the Best customer service

Lynette and Diamond were very helpful and nice! Definitely recommend this place!

Lynette was an amazing help when it came down to getting everything Together. Amazing personality and bubble energy. Thank you again 😁

Lynette was super helpful and knowledgeable! I’m glad she was working that day because she made my day so much easier! She’s very knowledgeable and efficient! Thanks again for helping me get a unit quickly!

Lynette was such a pleasure to work with but she didn't give us none of that lasagna--😂

Walked in today to view a unit, the woman Diamond was super helpful, welcoming and knowledgeable about the entire rental process. I will be moving in soon thank you so much!

The Staff, Diamond & Lynette provided excellent service including humor, jokes and laughter!!!

The manager Diamond is always so please at and good spirited. She is a great multi tasker always happy and helpful when I come the the facility

Came in to rent unit Diamond and Lynette was very helpful appreciate their helpful service and they were understanding even though I made it late

Diamond was great with assisting me in downsizing thank you so much!

Came in to rent unit Diamond helped find the right unit to fit my needs. She has a great personality and is very professional thank you again

Lynette was very helpful and was very professional. She helped me pick the storage that beat suits my needs.

I was going through a tough time and had to get a storage that night. Lynette was such a big help! She even listens to my problems and was a shoulder to cry on! She has no idea how much that meant to me! I highly recommend this place

Diamond and Lynette are awesome they rock their customer service skills thanks for all you guys help. Would recommend this facility

Tatyana and diamond service was top tier

Lynette had the best customer service than I have received in along. Great overall experience she got everything done in a timely fashion with a wonderful attitude thanks Lynette

Came in to rent unit Diamond and Tatyana were very helpful thanks so much

Came in to view my unit. Diamond and Lynette were very helpful and friendly.. I had a nice experience thanks so much

I always come in to pay on me and my husband's accounts Diamond and Lynette are always helpful, professional and have great attitudes thanks so much

Diamond helped out so much & make clear expectations

This was my first time using a storage place and with new things I get anxiety for not knowing what to do or expect. Lynette and Diamond made that anxiety go away. They were so nice and will answer any of your questions and explain everything. They are really top notch with customer service. I’m glad I came to this storage area. You won’t regret it. Just small advice, for your fabric furniture definitely bring some covers to cover them. Since it is a warehouse there’s dust and debris that fall from other floors. Also make sure to download the app to make opening the doors easy. Especially the car/truck gate.

Came in to rent a unit Diamond and Lynette were friendly and helpful I really appreciate them being patient with me as well. Thank you ladies

Diamond was very professional friendly and fast paced@ great at multi tasking. she was super informative and patient with me. Thank you Diamond

Lynette was awesome!!!! Thanks for all the help, great customer service

The facility is comparable with other places. My review is more employee based...I'm a new renter and having never rented a unit ever before, had no idea what I was doing. Diamond was EXTREMELY informative and walked me through everything. Yesterday I stopped by to drop some things off and I ended up throwing my keys in the dumpster as well 🤦🏻‍♀️ Diamond went ABOVE AND BEYOND to help me get my keys back. She's an asset to the team and has made this whole process seamless. Thank you diamond for being you!

Came in go rent unit Diamond was very helpful and professional

Diamond is always very helpful. She is the best appreciate her great customer service!!

Came in to rent unit diamond and lynette were awesome and very professional thank you

I came to rent a space a little bit before store opened Diamond was nice friendly and fast with assisting me this earlier in the morning thank you

Lynette has great customer service skill

came in to rent unit, Lynette & Diamond. they were very professional & have a great customer! keep it up

THE PEOPLE ARE HELPFUL WHEN YOU NEED THEM.

Excellent customer service by Diamond.

Public storage on S Ashland, did wonderful job, especially Ms Diamond and Lynette were so helpful throughout the renting process and answering all my concerns. I highly recommend this public storage on S Ashland. Talk to Diamond and Lynette, they do excellent job.

Diamond is very helpful! I always look forward to seeing her when I visit my storage. She’s a joy!

I came in and rented unit Diamond was very polite and well mannered great personality and wonderful customer service!

I came in with a res to rent a space Lynette and Diamond very helpful and did a great job accommodating my needs! Thanks so much would likely recommend to my people. Thank you both

Diamond and Lynette were very helpful in renting unit. I came this morning it was super busy with customers in office, but they were very professional and I wasn't waiting long love their customer service! Keep it up ladies

Great experience from Betty, Diamond and Lynette. They were fantastic and helped so much with my storage needs, would highly recommend them.

Came to rent unit, MANAGER Diamond has Great service, well accommodating, friendly environment.

I’ve been storing for a while. Diamond is awesome she has great customer service & Laquitha is just as great! They have great personalities and outstanding customer service! Thanks for everything you guys have done! That being said I think upper management has a lack of work to do on this place. I’ve store my things here for four years. I got them out and there’s rat droppings all over everything. Pretty sure I’m going to have to throw half of my things away. I’m told that this has been a problem that was brought up to district manager a number of times and he never addressed it. Diamond and Laquitha are amazing now we just have to get upper management to care about the condition of its facility and its customers the same way they do.

Diamond and Laquita are super friendly and have great service! Keep it up!

Lynette was great help to us in finding a unit today thanks a lot

Came in to rent a parking space and Diamond and Betty were very helpful with assisting me. I feel like my vehicle will be safe and secured. Would recommend to his location

She was very helpful and nice..

Thanks Laquitha!!! I appreciate your kindness and professionalism!

Diamond was FANTASTIC and well versed in knowledge about all aspects of the unit. Very helpful!

Walked in to public storage to rent a unit. The manager Diamond was very helpful professional. And had great energy! She gave me great service keep it up

I just rented a space Diamond and Laquitha was so helpful and I was in and out with no problems. Very great customer service

If You try to go there with a semi and 53 foot trailer , You should be very skilled and good.I

Uii

I rented a storage unit today DIAMOND made this process so easy. She was extremely pleasant, answer all my questions. I truly appreciate her…

Came in to rent a unit, the PM Diamond was very helpful, warming and super professional while assisting me to rent perfect space.

Excellent service

Laquitha was very patient with while renting a parking space. She was so busy but so professional. Very great customer service

I love the customer service and she was so helpful #Diamond

i came in to reserve a parking space for tomorrow and Laquitha was so patient and helped me alot. this has been a stressful time. Thanks so much Laquitha see you tomorrow

Laquitha was very helpful I wanted a space in Chicago but customer service put me somewhere in New York, but she got me together.

Laquitha was so helpful today, I came to rent a space all my questions were answered and I'm very pleased

Diamond was very friendly thorough and made me feel welcome. Great customer sevice!

Very good customer service! Diamond was great with assisting me with renting a parking space. Love the great service she made me feel a warm welcome. Keep it up

Came into this location to rent a unit. Diamond was very professional and she was extremely helpful thorough when explaining access hours, and informing me of the rental process

Came in to rent space. Diamond was very professional anD informative. Great customer service keep it up!

Diamond was Amazing

I came in with my sister Sophia to rent Diamond was very helpful and professional and informative

Went in to ps on behalf of my granddaughter and myself. I’m a old woman, I really appreciate another sista helping out a old woman on a fixed income. We have multiple spaces at this location and the young lady Diamond was phenomenal! Great customer service informative and professional I love her energy! She is helping us downsize to save money! Appreciate all of your help!

I came in and Laquitha was dealing with a difficult customer and was very patient. And very helpful while I was renting a storage space

Today is my move-in date, and everything went smoothly. Diamond was very friendly and patient in helping.

Diamond was very helpful in assisting me with renting a unit. She was very through explaining all the details and access hours. Great customer service keep it up would definitely recommend this facility

Had a reservation came in viewed unit the manager Diamond was very helpful and informative friendly spirit. Great info and help with renting the perfect space. Great work keep it up!!

Diamond was very helpful and went above and beyond to explain and make sure I was comfortable and understood everything! Great experience

Diamond is the most proficient and thorough storage manager I have ever encountered. Wow. Thanks again friend

Great customer service very patient helpful have not had a problem since I believe I've had the storage unit for the past 6 months and so far so good I recommend this to anybody

I had a very nice experience when I visited the storage place on Ashland diamond was very helpful and patient she answered all my questions and the store was very clean

Came in with my sis to rent unit property manager diamond was super professional and helpful. Love the spirit she has she is also very thorough keep it up great customer service skills

i came to rent unit 2021and Laquitha was so nice and helpful she answered all my questions thank you

Laquita was very good customer service was very patient and helped us alot

Laquitha was very helpful and was very professional and welcoming throughout the whole process.

Came In to view and rent a space with Diamond,super accommodating & professional! Diamond & Laquitha were helpful each time I came to the property! Keep that good energy and customer service stores

Diamond was very helpful and professional. She explained all my options and scheduled time to follow-up with me to ensure my needs were met. Great customer service!

Omg Where do I begin the Property Manager Diamond is The best she has great customer service she also calls to make sure that emails were delivered correctly I would definitely recommend this location Also me and her have the Same Name which is another Great thing about her..Keep up the Great work Diamond it does not go unseen Periodtt

Diamond worked very hard to get us a unit that met our needs after the initial unit was not the right size. We appreciate her extra effort and we are. Wry pleased with the unit we eventually got. She even got us the unit for the same promotional offer. Thank you Diamond!

Fantastic customer service. The property manager Diamond was very helpful. She contacted me immediately after I reserved a unit online and set up a appointment for me to come in to view the building the same day. She explained everything thoroughly and even swept the small amount of dust in the unit right away. The building is quite large with lots of security measures and reasonable pricing.

This place is absolutely amazing the Manager on-site Diamond is simply amazing she made me feel very welcome I would recommend everyone to please do business with this location and ask for her she is awesome

Diamond has the best customer service. She explained everything to me very well.

Diamond was very understanding and patient with me seeing that it was my first time renting. I'm thankful for that and I appreciate her for making sure I fully understood everything

Great customer service skills very nice and fast I love this place chase is a great worker GREAT JOB !!!! I’ll be back

Just rented a unit at this facility! The young lady Diamond was super helpful, she is patient very informative and has a great personality! She is good at multitasking and being on top of everything. Keep up great work!!

Marquion and Diamond were super helpful everytime I come in. Whether it's Jamaica payment or get something out of my unit they're always very kind and attentive

Diamond was great she was funny and informative her service was beautiful.

Came in Diamond was very helpful and profession she didnt mind taking 10 mins out of her busy day to assist me. I love her good attitude and enerhy. Keep up the great customer service

Customer service was excellent! I'm planning ahead before I relocate. The property manager Diamond is very informative and thorough. She has a great personality and knows her information. She informed me of the process for renting a space. She even took time to show me a couple spaces before hand so I know which size is best for me. Keep up the professionalism and great customer service. I will be renting in the next few months

Diamond was kind and patient as I have speech problem. She understood me very well & didn’t ask me to repeat myself. She took her time explaining step by step everything that I needed to know about renting a storage unit. She walked me to through the building to see if the unit I wanted was the correct size. Thank you Diamond

Terrible I am very angry my storage in the basement and elevator broke again for the 4th time I'm going to be done with this facility 🤬🤬🤬🤬

This location is quiet and clean. Its staff was very helpful in making sure we had the information we needed in order to make an informed decision. Mary, in particular, was warm, thoughtful, and patient. We appreciate her assistance, especially because it was a busy day.

Ms Mary was the agent that helps me through everything I need. She's the best at her position. She was very patient with me and that speaks volume about her character. I highly recommend her for any future storage needs.

The employees are so helpful and nice! If you need help with anything, they will come help you personally.

I highly recommend this facility. Great customer service and very clean and easy to make your reservation online. the prices are very affordable. But the best part about moving my parents things into the facility was meeting Ms. Mary Doris, she is the most sweet and welcoming person this facility could have as an employee, she was very welcoming towards my parents after they moved to Chicago from out of state and very friendly. Thank you for everything and keep up the good work. will definitely be telling my friends and family about this facility when in need of some extra storage.

Great customer service with customer care rep Yvette!! Made my stress free situation smooth & easy… thank you so much Yvette!!!

Yvette was great with handling our storage unit. Definitely will recommend her

Ms Mary b is awesome. She treated me like family. Thank you for your assistance. My family truly appreciated your kindness.

Placed a unit on hold online and Mary took excellent care of me with processing the paperwork and going thru the procedures of accessing my storage unit. Top notch customer service and I reccomend this location to those looking for a storage unit with reliable and prompt staff.

Maria helped me incredibly!!! She is the best!! She was very kind and nice! She even helped me when she was supposed to be in lunch break <3 I will definitely recommend this location to my friends and family!

Thanks Latosha! Was very helpful and patient. I was able to get what I needed.

Thanks Latosha! Was helpful and patient. I got what I needed.

Yvette was so nice really great love public storage will stay a long time. The best

Stephanie had been wonderful i wish i can give her 10 stars. Great service overall.

If you have an interior unit, be sure to bring your breadcrumbs. (I kept turning the wrong way. 😆)

Quick, efficient, fast service Yvette & Mary were awesome!!!

YVETTE! OMG. THE PROFESSIONALISM. THE QUALITY OF SERVICE.

Yvette and Mary are phenomenal i have never had better service. Love this place and will definitely promote this place everywhere!

Yvette was very helpful and I thank her customer services.

Yvette was awesome she has amazing customer service. I highly recommend this public storage on ashland. Prices are very competitive.

I had the most amazing experience with Sharniece just purchasing BOXES! she was so helpful in getting me deals on boxes and helping realize packing supplies I needed for my big move. Than you again sweetheart it was a pleasure.

The staff is really nice, I haven't met someone who I disliked yet haha

Nice staffing and clean

5 stars to Rakim ..... Very helpful in solving what I thought was going to be a disaster. THANKS A MILLION

Rakim was very helpful I recommend him to all who need storage assistance...very good guy

Very well mannered Mr. Rakim was. In addition to assisting us he also gave us our reservation we missed Thanks again your Super Awesome

Rakim best customer service guy ever.

I never knew how important customer service would be at self-service storage facility. I lost my key and can't get in the unit. I called the office and asked what the procedure was for getting a new lock. The rep says, "you'll have to come in and fill out a form and wait for the district manager to come and cut the lock" I asked him how long that would take and he said, "the district manager comes twice a month but he doesn't have specific days he comes." I've now attempted to go to the property twice to fill out the form and the office is locked and there are no employees to be found-- in the middle of the day. Obviously I wouldn't be in this position if I hadn't misplaced my key---but jeez--it would be nice if someone was available to help their customers. I just want my stuff at this point and I'll try another company

I came in trying to protect some items that I planned on moving and Rakim was absolutely amazing with helping me and suggesting what was best for my moving needs.

Rakeem was very helpful. He provide great support and service during my visit.

Sharniece was so helpful today with assisting me on what I should buy for my BIG move I really appreciate her patience and her advice on items that were good for my move Thank so much.!

Tatyana and Sharniece were amazing!!! They were not only professional but very understanding. Amazing customer service , thank you for all your help🙂

Staffs are friendly and reliable! Lost my keys and hope they would be able to cut the locks the day after Thanksgiving and they actually did it way earlier than I expected!! They listen to what you want! Amazing!!

Rakim was awesome and friendly. He quickly helped me upgrade to a larger unit, for only $10 more dollars! Then showed me around and explained how to use the facility. Excellent experience overall.

12/15/15 started @ $150.00 10/30/20 $270.00. Walk away today could be $1,000.00 to have them to empty unit?!*#×&% wife spoke to someone that said no cost? Is this a case of fork tung syndrome or could she be old and febal or early on set of dementia with a side of covid-19? Help me out people 🤪

Public Storage is a zero star company. If you rent here, don't expect any customer service. Upon move-in I was charged for a lock that I did not purchase. Every time I call to request a refund they tell me only the property manager can issue a refund. Despite multiple calls and voicemails, the manager has never answered or returned a call. On top of that, they increased my rate 25% four months after I signed my lease.

Rakim and Rick were a great help Thanks guys

I purchased my unit a few weeks ago, however I never actually moved in. Since then, I have received multiple due diligence calls from the staff. Sharniece also properly refunded me for an error charge that I received as well. Thanks for the help Rakim and Sharniece.

Rakim and shanice was great when I came and paid my mother bill, shanice was good sales man she almost got me to buy the whole store ... the building is in excellent an clean, I recommend any body who need storage come see these two

Excellent Excellent Excellent Is all I have to say. The manger sharniece is truly magnificent.

sharniece at 3659 s ashland rendered excellent service and was extremely polite..

Sharniece did a fabulous job guiding me through the rental process. Thank you!!

It was my first time ever renting a storage unit and Rickey was just a delight. Not only was he patient in helping me, but was also thorough in making sure I had a clear understanding!

Sharniece was so patient and helpful when it came to choosing a storage locker that would fit my needs. She took the time to answer all my questions and to show me each unit so I could decide which one would be right for me, since cost was a big part of choosing the right one! Luckily, she found one at the right price and the right size. I appreciated her help, it made it so much easier for me during this time of stress! Both her and Rickey were very friendly and helpful.

I had a good experience. Sharniece was quite helpful and walked me through the process well. When we came to load up the unit, she was there and was extremely helpful even on that day. Very good experience and very easy to set up and execute.

Shaniece customer service was great ... rakim did great with recommendations about sizes, they customer service is always over the top that’s why this is my second time coming for storage ..Any body looking for storage hit these 2 up!!!!!

I want to preface this review by saying that all of the people with whom I interacted were very helpful and friendly. The reason I’m giving a very low rating is because of false advertising by Public Storage. Though the website’s description, the purchase process, and the purchase confirmation state that this facility is climate controlled, I learned today from an employee that it is only climate controlled 6 months a year during the winter months. Today’s temperature was 96 degrees and it was definitely more than that inside the facility. I feel very frustrated that my items—including some antique wooden items from my late grandparents and some art that has personal value to me—are now sitting in a 96 degree and massively humid facility. I believe that the website should specify that the climate controlled nature of the facility is only for half of the year. I do not recommend using this public storage if you have anything that will be adversely affected by high temperatures and humidity.

Sharniece was GREAT at helping me and my family getting everything together told us everything we needed to know and how to get it done ! I appreciate her a lot ! Thank you !

Will get my stuff out of there asap!! Only out to make money. Late on my payment by a few weeks, and they already put a lien on my property and cut my lock. Then I had to buy a new lock to replace the one they cut...and they tried to blame the state of Illinois. Stay away from them. A lot of other storage facilities out there that value a customer..oh, and don't forget the insurance I have to pay every month because they can't adequately guard their own property...

No garbage disposal and still waiting to hear on reversal of late charge they promised I would receive a return call in 1-2 days. It's now 3rd day.

Was happy to end my service there!

Clean and friendly folks that workntgwre.

One thing I like about this place is the customer service. It was my first time using Public Storage and Rakim was very polite, knowledgeable and further help me understand my policy. I will definitely use their service again. And when I return, I hope he is the manager.

Rakim was Amazing!!!! Thanks again for your great service.

I was treated with respect and all questions answered without making me feel as if I was taking up too much of the workers time(Rakim).

Rakim did an excellent job with explaining the details, every question was addressed professionally.

Not even a year in and your going to raise the rent prices when I work days and evenings and can barely access my belongings cause your gate hours is 5pm-6pm. Ridiculous!

Great service from employees, nice friendly honest people

Just left this location about an hour ago. Very friendly staff. Clean office. Rakim was very helpful & knowledgeable and answered all questions I had. Thanks guys!

Cherneal was Great today helping Me set up my Auto Pay!! No more late fees!!!

Cherneal just made my day Today!! Her assistance with my Rental put a smile on my face. She confirmed that I'll just Rent the Space Now & the Movers & Furniture later!!! GREAT ADVICE***

Good clean and well lit

Cherneal was VERY HELPFUL with my move in on my 1st Rental. Go Public Storage!!!

I just rented my space today and CHERNEAL was so nice with her Customer service. She had to have been trained thoroughly. Thanks Public Storage. That made my Day***

Love it

OMG, today Cherneal was the Best. She Greatly helped Me with my Move in with 1.Boxes 2.Tape 3.Tape Gun* 4. Floor Mat/Tarp 5. Lock She knew all I needed after I explained... by just listening, Listening & LISTENING TO ME** Thank you & THANK YOU AGAIN- Customer service was Excellent 👍Public S.

Cherneal un buen servicio muy amables

CHERNEAL gave me the Best storage Assistance today. Even though I was vacating she helped to put My Boxes together the correct way after the over & under didn't work??? I will be back after I find another house! Thanks***

Cherneal and Sharniece were so helpful and I highly recommend Public storage to anyone that needs to store their Goods!!! Thanks***

I rented my Space a couple months ago. Now today I came in to upgrade to a larger space. Cherneal assisted so nicely to make sure the New surface space was on the floor. Great Customer service was Phenomenal***

I want to thank Sharniece and Cherneal for being so helpful and nice and helping me set up my online account so i can pay online instead of coming into the office

Gabriel was an excellent representative She was patient, kind & professional.

I been in public strorge for 10years already & never had issues & Gabriel and sharniece are alsum they help me out in transferring from one unit to a other & was very patient with me I appreciate these 2 ladys thank u

Sharniece very professional and pleasant

Gabriel and Brittany are very professional, kind, and on top of public storage business. They treat costumers with respect, and good quality services. God bless them both.

Gabriel Very Pleasant!! And Great Customer Service!

Employees are down to earth, cool.

Brittany and Gabriel are fantastic, Not only professional but very personable make sure you see Brittany for your storage needs plus they have tons of packing materials for precious items. They Both always have a smile and make you feel special even if you are just inquiring about storage units. Facility is always clean and smelling great. Great job!

Great place to store Vintage vehicle secured and safe

Horrible dirty scary

Very ghetto!!

Ms.Sharniece is the pure example of providing great customer service! So helpful and informative while proving you with service in a timely manner with a positive attitude. I'm glad I chose this location as my storage center.

Shamiece made my move as easy as can be!

Sharniece was very helpful and pleasant and she made my move-in as easy as possible

Today the ladies Cherneal and Gabriel had great customer service I'm happy

Today was New Years day and they still accommodated for me they open up and let me pay my bill so they are awesome there

Great location and never overly crowded. Always easy to get a cart and park. Employees are so fun and entertaining. Sharniece is awesome, as is everyone, always willing to go the extra mile. Everyone is always quick and helps you get in and get out.

Sharniece, Gabriela, and the whole crew are super amicable, definitely taking care of customers. I recommend this location!

Gabriel Was A Wonderful Help With Excellent Communication And Experience And A Awesome Beautiful Lady

Gabriel did a awesome job and I would recommend this storage to anyone. She was very nice and understanding.

Brittany H. gave us great service and helped us through the whole process completely!

Gabriel was awesome. She had no problem taking her time to show me around the storage facility to make sure I picked a space that was perfect, and I was familiar with the ins and outside of the establishment as far as elevators and all other security measures. Nothing but positive vibes during the entire process.

Gabriel and brittany H was very helpful and kind. They made my move in easy. Also it was a clean property

Sharniece was fantastic. She helped me get familiar with Public Storage, and set up my account with no issues. Thank you for the great service. In the future if I need storage I will come again.

Have to be careful moving belongings on upper floors,flooring coming loose.

They always had excellent service. They always let you know ahead of time if your unit price was going up. I loved that they were always friendly and top of their job. I have never came there and my unit was broke into, it was always clean in their. I thank the employees very much and if I had to use them again I know where i would good. Thank you guys so much at the 3659 S Ashland Storage Company. Deborah Sanford

Tiffany and Amanda were very helpful and a pleasure to work with.

Building is run down and has a roach problem. Found cockroachs inside and outside our unit on the second floor. Staff are nice but slow to react. We are now having to check all our belongings before moving everything to a cleaner building.

This storage is nice but it's not like it used to be. They close at 5pm on Saturday and Sunday and 6pm Monday- Friday. So if you work during the week it'll be hard to move during their hours of operation. Additionally, they are very bust on the weekend so is alot of cars coming in and out. Might reconsider another uhaul with extended hours.

The gate is always down. They spend more money fixing the gate than replacing the unit. This has been on going for two years. It's a lot pressure on staff to be put through this issue over and over. Corporate don't know how to handle the situation ranther then pushing a button to reset the unit. It's ebrassing for a company that can't handle making a decision to fix the problem once and for all.

Everything was awesome and I love the late call reminders Tiffany the manager was so sweet and pleasant. Thanks for allowing me to storage here.

This location has great customer service,Tiffany and sharniece was the best they made moving in so fun and easy I recommend this location to everyone

Sharniece was a great help to me on getting a storage unit today.

Sharniece and Amanda very professional kind and courteous. The faculty was very clean. Thank You guys

Sharniece displayed exquisite customer service.Please give her a rewards card for her service.Thank you..Lolita Voss

Amazing customer experience, easy to store and come and go. It was hot as hell when I drove in my moving truck, and Cherneal was attentative, helpful and the sweetest employee I had the privilege to meet. She made my day amazing and my move feel like a vacation, thank god she showed me where the water fountain was!

What are the Gate Access hours for this location?

Excelente servicio

Sharniece was fantastic with great knowledge of service! DM

Sharniece thanks for the help she showed me everything I need and was a big help

Sharniece was really helpful and had great customer services

Tiffany was the greatest at this store kind , soft spoken very professional

Great experience renting a unit with Tiffany!

The lady Tiffany that works there is so very nice and helpful..

Thanks Amanda for being helpful, professional, and real.

My experience has been awesome here! For one, I caught an unbelievable deal and the customer service has been great n clear cut!Everytime i come I’m all worked up and confused and Amanda, one of the reps, is so knowledgeable and soothing i always leave satisfied (& calmer at that) thank for a great experience (minus the hours)

Tiffany is very friendly and warm-hearted. Great experience!

I had amazing experience! Both of the ladies were so kind and helpful!

Tiffany was awesome here I would recommend her to everyone. Great management.

We can’t wait to move! Our personal items were stolen by someone in the office and who had a key. We are sure they thought our very late payment would not show up before the auction and they stole our belongings. YES WE HAD INSURANCE, BUT INSURANCE DOES NOT COVER BURGLARY. SINCE THERE WAS NO VISIBLE BREAK IN, WE DON’T HAVE A CLAIM. The only people with keys were myself, but that lock was cut, and the office...who added their lock when our lock was cut. This company doesn’t have any integrity. They only keep the video for 30 days. To top it all off, we were out of town when it all happened. If finances weren’t an issue, I would have been relocated. We haven’t been able to afford it.

Amanda and Sharniece helped me understand the process of me leaving my space I was going to move tomorrow but the young ladies saved me a months rent by informing me to leave my space before the 1st of the month so I will not get charged for the next month

Sharniece and Amanda did an awesome job helping me today. Thanks

Tiffany and Sharniece were very professional, helpful, delightful and fun. They assisted me with creating my new account with great customer service.

Tiffany was great!! She was so excited and ready to work! She made the whole exchange fun and lively!

Lazenobia n tiffany they were so courteous and helpful. They made want to tell everyone.

Lazenobiavn Tiffany was great help

LaZenobia ,Michael, Lauren great customer service.

Lauren and LaZenobia - Always helpful!

Michael and Lauren I was completely happy with the courteous treatment and professional service 😁😁😁

It's very nice location, reasonable prices, friendly people.. talking about manager Amanda, she is awesome!!!

When I arrived at the facility I was greeted by Michael who was very friendly. My husband and I was treated very well. She assisted us in or tour of the facility making things less stressful on us. Everyone I encountered their Amanda and Meghan was very professional. I would recommend this facility to others, that is looking for a great deal and professionalism.

Michael and Antenishia were awesome help in finding the appropriate unit for us & answered all our concerns....THANKYOU

Easy access

They were extremely friendly, my stuff was super safe, and they answered all my questions. If you are looking for a space definitely go here.

My experience at P.Storage was Great especially with the assistance that Kendra provided me

The customer service provided at this location is outstanding. Kendra was a great help she has wonderful customer service skills. She was very knowledgeable with helping me with mt storage needs.

It's great when you first sign up but prices go up, way up after a couple years so it's better for short term.

I don't know why it's been months and they still haven't fixed the access door to the place. SMDH

Hello there I am sooo very happy to have worked with Michael and Kiara. Very professional and prompt. I highly recommend. Thank you again Michael truly a blessing on our time of need.

Micheal and Kiara was very helpful and such a beautiful person, and they made me feel so comfortable and my kids and sister were treated with so much respect. I will recommend them to everyone it has helped me with my budget . I will be coming back..e

Amanda gave excellent service. She was friendly, kind and understanding. I appreciated her help today!

Antenishia was very polite we was having problems with the door and she went out her way to help us was very patient and kind to us we really appreciate it

The 2 girls Shade (the manager) & Micheal was so nice and explained everything very well. They helped me with the perks like auto billing and the layout of the place. Thanks girls have a good year

I have had bad service and decent service here. The gate does not operate from 6am like it says.. Maybe it does sometimes, but I have yet to see that happen..

Michael and Spencer was a big help

Shada was very helpful and polite in my transition to public storage. Made my move in easy and answered my questions :).

Shada and Micheal was AWESOME representative 💣💣💣💣😊

Michel is bery good worker she realy do her work and get it done I give her 5 star.

The public storage on Ashland has a Lovely, Kind, Patient and Professional young woman assisting it's customers. Her name is Brittany H. I came in to pay my bill like I had jet lag. Couldn't remember hardly anything. She was so patient with me with her kind voice. Brittany H. Is simply a Wonderful person and she added Sunshine to my day! A Beautiful Experience paying a Bill. Lol! 1Satisfied Customer!

I had a very good expierence and spencer was very polite and helpful.

Thank you for all the help today. Walked me to the unit helped and explain everything, and all the tedious questions I had. Shout out to the folks at Public Storage Rakim and Amanda.

Antenishia was super helpful, giving us bunch suggestions. We visited the storage and it was great.

Awesome service....shada was very helpful

Very friendly and most helpful experience... I highly reccommend this location

I REALLY like this storage site. Public Storage located 3659 s Ashland was SO helpful and courteous of my needs AND wants. I really appreciate the assistance Antenishia Lyons gave me. I checked several storage companies before picking and I've made the right choice for the price. I'm totally satisfied with my pick being that I'm a topically indecisive person 🤦🏽😊

Loved it,loved it loved I!!! The service was GREAT! Antenishia Lyons made me feel comfortable with keeping my prize possessions at this place. I am very particular about my things and I fewl like a made the right choice.

Brittany .H was great and fast! She did a great job moving me in. I was in a bit of a time rush and she was very patient with me. I appreciate all of the staff. Everything was organized when I walked through the door.