Jorge was very helpful and made the process a breeze. Thank you so much!
Jorge gave me great service
Serviceable short-term solution, nothing more.
My monthly rate increased 4 times in 1.5 years. I’m now paying double my initial rate, yet no improvements to the facility or my unit. Not like they have exceptional customer service to justify the increase.
Short-sighted business practice to favor new customers with introductory prices just to hike them up “because that’s what it costs on the open market now” (what their employee told me when I complained about the increase).
Great customer service given by Jorge, than you so much for your help!
I am so very pleased with the very nice,great,amazing and very wonderful customer service, was very fast efficient and very,very helpful and patient, I love how Jorge was so very friendly and very knowledgeable about all my questions and my doubts.I am very happy to have gotten my storage space from Jorge and this storage address.
If I could give them a zero it would that's what I would give them. I've been renting from them for over 2 years now my rent price is higher than double what their new rent prices for new customers and about a year ago I had a fire and lost everything and they've been unwilling to work with me they get caught up so every month or last year I've been paying an extra $50 late because I'm just one month week buying to getting caught up and now they're going to Arkansas all my stuff what little stuff I didn't lose in the fire and they won't work with me at all and they lock you out of the facility on the 6th of every month and then you can't get yourself and you can't move it and I can't move it and then after the fire I didn't have my keys and they made me wait a month for them to drill at the lock which I had to pay for. Stay far away from this place they're not good people they are really really bad people.
The staff was very professional, facility was clean and provided carts to move large items. The facility felt very safe and secure. I would definitely recommend this location to anyone looking for storage in the city.
Great customer service. The facility staff member helped me select the best unit for my needs at a reasonable price. He walked up to the unit with me to assure it was empty, cleaned and ready for occupancy. I moved my items in and had no issues.
Jorge was great, extremely knowledge, patient, and helpful. Highly recommend stopping in.
jorge helped me out a ton, calling me before my move out to make sure details were clear! such a sweet gentleman
Jorge was so helpful best customer service ever. He made getting storage so easy
My first time with public storage, I'm well attended to by your representative (Jorge). His customers service is perfect.
Convenient location.. but it loses a star for cleanliness and upkeep. I'm not asking for a storage facility to be spotless by any means. But there was loose debris and some trash in my unit upon move-in.
Also, not having the option to get 24 hour access which I need due to my work schedule. That's a company wide policy not necessarily this locations fault so I won't deduct a star but just making it known that that's dumb and should be changed.
Jorge was super helpful. Made the process quick and easy!
Jorge was so helpful during a stressful time of move out. He is kind and patient. Thank you.
Terry helped us out and was very friendly. Jorge gave a follow up call to make sure everything was all set. Great service all around.
Jorge was super helpful…always!
I would totally recommend this storage space, the staff was very helpful.
Jorge was great to work with and helped find the right unit.
Jorge helped us on site and it was super easy & quick.
Jorge was really kind and helpful! Really great experience through and through
This company offers minimal customer service. Good luck ever trying to get a hold of anyone
Jorge is amazing ,really care about his costumer!!
Jorge is an amazing manager and was extremely patient and helpful in ensuring that my rental experience was both efficient, expedient and personable.
Jorge was great! He was able to answer all of my questions. I love how they provide dollies to make your move into the storage unit easier. My space was super clean and I was able to fit everything inside. The location is great as well.
Jorge was an amazing. He was helpful with everything we needed. Definitely will always use PS.
Mr. Terry was very helpful and accommodating. His service met and exceeded my expectations. He was very thorough in providing answers to our questions and setting us up with our very first storage unit. Although we did everything online, meeting Representatives like Terry provides the much needed human interaction and completes the experience. Definitely would recommended 100% and I hope Mr. Terry stays there throughout our rental period.
Super easy to get a rental, clean well lit space, and Jorge was very helpful!!
Jorge was awesome and super helpful!!!! Very polite and answered all my questions and was very accommodating!!! He rocks!!!! 10/10 customer service !!! :) :) :)
Jorge was nice and very helpful!
Excellent service by Jorge!
Jorge is so nice. I recommend this storage facility!
Terry was extremely helpful and kind when i was very frustrated that I had lost my original unit. The whole team made sure that I was able to get a storage unit that same day. The whole team and especially Terry are caring and and very quick to solve customer mistakes. Thanks!
Jorge was such an incredible help during my storage unit rental at Public Storage. I recommend this to anyone looking to store their belongings.
Great storage place easy access and Staff are great thank you Jorge for making check out so easy.
Great service today from Jorge! Have used this location several times for storage
Excellent service. Jorge was very kind and friendly.
After 10 months of renting a storage unit here, I was finally able to pick everything up and move out of state. My 10 months at this Public Storage was a breeze thanks to Jorge. Moving can be very stressful and Jorge did his best to always give superb customer service to make everything much simpler for me. I hope Public Storage knows how lucky they are to have him!
Jorge provided excellent service! He showed us various storage options, and after we chose a unit, he guided us through setting up the app on our phones to ensure access control worked.
Great customer service! Last minute we had to rent a space and Jorge was so helpful. We would definitely recommend!
Jorge was great! Helped me and my husband get all set up with a new unit!
Jorge was great at assisting us. He showed us around the units and helped us pick the one that fits us best. Very professional and friendly.
Great customer service. Jorge the property manager answered all my questions and helped me pick the best option for my needs. Highly recommend
Terry was a great help in getting me moved in.
Terry Greatest employee, help me with my rental. Thank you!!!
Wonderful experience with Jorge, I will hilly recommend this location he is a 5 star guy
Great customer service by your team member, Jorge. Friendly and accommodating. It was a pleasure doing business and he went the extra mile in providing quality service. Thanks again Jorge.
The agent, Jorge, was extremely helpful and professional.
Jorge at this location has provided exceptional and professional experience and has helped me with issues with my storage space and has kept me a satisfied public storage customer.
All too often we just write to complain, but don’t write often enough when we experience this type of truly exceptional customer experience. Thank you to Jorge and the public storage crew!
I've been with Public storage 5643 N Broadway for few years now and I really like it. Easy in and out access, secure gate and the staff are great especially Jorge always helpful. I highly recommend it.
Sheena was a great help today!
Jorge has been awesome! Would give him 6 stars if I could. Easy process, great service. Thanks!!
Great experience today renting a unit at this location. Jorge was very friendly and professional. I asked lots of questions and he had all the answers.
Jorge was very helpful with the app. Spent time patiently explaining issue on app.
Nice staff. Jorge was super helpful. Place is clean and organized as well.
Jorge was very helpful and helped me to find a unit pretty quick!
Very friendly service Jorge! Quick and easy!
Jorge and Terry were very helpful. Friendly and prompt. Highly Recommend!
Jorge was super helpful in getting us all set up with our storage unit. Always has a positive attitude and is easy to work with.
Jorge, the manager went above and beyond to make my moving experience stress free and to accommodate me into my unit. Very professional and cares about his customers.
Sheena was absolutely fantastic in helping me find a storage unit!
Jorge was amazing. He helped me transfer my storage locker and got my PS app working after much frustration!
Jorge was awesome and helped us quick and easy!
Jorge was great in getting us sorted with size needed for a unit. Good location and plenty of space for vehicle access.
Jorge was extremely helpful!
Jorge, after being directed to him by Terry over at 5733 N Broadway, helped me quickly resolve an issue with my reservation, gave the accurate information as to what the next steps would be and finally, even though he said it would take about 2 days, he got in touch with his manager on the same day and notified me within half an hour that I had been refunded and what could not be refunded had been applied as a credit to my revised reservation. All in all, an excellent experience. Also, I think its great that they incentive these reviews and it reflects in the service provided.
Jorge was great! Helped me identify which space I needed and was efficient with helping me sign up- definitely recommend coming here with any storage needs!
Great service !! Jorge was Very helpful Public Storage has a great team of kind and professional ppl ! Thank you
beyond useless. i’ve been trying for days but even when they’re “open” no one is in in the office and the door is always locked. the number on the door just leads to a call center. go somewhere else
Jorge and Sheena were pleasant, efficient, and informative.
Great price on large space.
Sheena was wonderful! She helped me through this process and was so helpful.
I rented a 10 x 20 storage. For 300$ and couple months later they bumped 100$ more !! Smdh
Sheena was great in helping me decide what size unit I needed!
My son is the manger on this place.
Jorge was very friendly and helpful!
Facility seems pretty nice and Jorge was helpful with getting me set up.
Mr Terry(manager) was so helpful and polite doing my service. I will definitely recommend him to friends and family.
Thanks Terry!
Jorge was so helpful. Very polite & personnel. Thank you Jorge
Terry was wonderful!! So grateful for his help!!
Jorge helped me look at a unit and got me all signed up in a matter of 15 minutes. Professional staff 👍🏾.
Wonderful staff. Very professional including Jorge.
Friendly service by Jorge ..
Jorge was very professional. Gave great options and and checked the unit thoroughly for safety
Jorge was a very big help and explained everything easily to us. He showed us the unit we were interested in and let us know how things worked and what to consider when moving certain items in. He also took time to help us make sure we used the app to open the gate for easy access. It was awesome!
Needed a unit the day of, and Jorge was quick to show us what we needed, get us signed up, answer any of our questions, and have us out and ready to start moving very quickly.
Someone broke into my storage unit. Also, I always have to wait a long time to get assistance at my location when I need it. Recently, I tried to set up an online account, but they required me to go to the physical location to do so. I have to drive 32 miles today just to register my email. I'm definitely moving to a different company's storage service. This Public Storage experience has been a complete nightmare.
Jorge gave excellent service. Highly recommend this location.
I had an easy and great time checking in at this location with help from Sheena and she was great.
THANK YOU Sheena
At the 5643 location Jorge was extremely helpful. I called multiple times with issues and he went above and beyond to help me out. He was kind and professional and actually solved me issues. He’s fantastic, that guy needs a raise!
Laquitha and Tiffany helped me get transferred into my new unit with no problems and very friendly
Rebecca was so helpful! The staff always is at this location.
Sheena was really great she is a helpfully. she do her best I’m highly recommend. I appreciate it her service
I do not recommend this storage. 6 months ago I rented a unit and was told that they did not have many units available so their advertisement for the first month free is false and now in November they increased the price of the unit by 25% so when I call because of this increase I They say that since the rent is month to month they can raise the prices without any notification and the excuse for the increase was the same as when I rent the unit…”there is a lot of demand and few units” to which I reply “then if the demand drops, the price will drop. price?" and his answer was "prices never go down, rather they go up every 3 or 6 months". very disappointed with this company
BEEN/THERE/20/YEARS/NEED/TO/MOVE/COST/A/LOT/BUT/WORKERS/ARE/5/STARS
Sheena and Terry are great! Everytime I come into this location I receive high energy and great customer service! I recommend this location!
Great service Jorge always!!!
Jorge, Is wonderful, he helped this senior complete all the necessary paperwork & gave me. Great tour & advice on how to use elevator & carts & outside gate. He’s awesome!!!
Very awesome service. Jorge was super helpful. Definitely would recommend.
Sheena was soooo greattt , made our process very speedy and knowledgeable. Glad we picked the right storage place 😀
This place is awesome. Staff is friendly and helpful, and Jorge did a great job setting us up with exactly what we needed!
I’ve been having my things stored at another facility in the neighborhood (rhymes with wife porridge) & had the worst experience. Their manager was extremely unprofessional & my storage rate was going up every month without any explanation.
I decided to check out other options & found an awesome promotion for public storage. Jorge called me as soon as I put in my reservation with further information about the storage unit & overall process. Coming in he actually showed me the unit & went over cost, entryway, & further details. He was extremely helpful!
If you’re in the Edgewater/Andersonville area I highly recommend this facility
Jorge was great! Very helpful
Jorge the manager has been great these last 3 years told him may stop in on the 1st of the month just to say hello.
Great experience. Easy to access facilities, mobile entry to gates. Storage spaces are clean and well lit - just make sure to turn on the lights in the hallways you’re using. Large freight elevators and carts for moving your items. Jorge was super helpful, flexible and kind! He helped me locate my unit, answer questions about billing, and close out my account when I moved out. Would definitely recommend!
Since it was my first time putting my stuff into storage I had so many questions and concerns. I had the pleasure of meeting with Jorge. He answered all my questions, and I even got a nice tour of the place.
His customer service was great, and he went above and beyond to help me out. Thank you Jorge!!
Thanks Mr terry my experience been delightful ! He is awesome
Jorge was professional & friendly, super helpful!
Jorge and Terry were very knowledgeable and accommodating. Great service! Thank you!
I've been coming here for years, this place has everything you need to Packing,Moving, Storing. Jorge was a great help as always.
Sheena, was very helpful in locating me a lower level unit. I'm so grateful to the people here. Sheena is so helpful everytime I called.
Jorge was very helpful with registering me my unite. He explained the insurance policy and helped me connect to the app.
Jorge was excellent from the moment I walked til the last document was signed.
Sheena was wonderful, she was so patient and helpful.
Sheena, Jorge and Terry were great! Great customer service at this location!
Great service. Terry made everything simple and answered all my questions.
I came in stressed about not knowing the quantity of boxes and packing supplies, but Jorge was very helpful and made the experience stress free. I highly recommend this place!
Worked with Jorge and he made everything fast and easy great service
Jorge was super friendly and helpful!
The black make staff here is a liar. He purposefully charged me late fees. And I spoke with this guy about the late fee and he said he'd waive it once I pay off the monthly charge, so I did. However, this guy did NOT waive the charge and does NOT even pick up the phone call although I kept calling over and over again.
Jorge was a huge help, he toured me around the units and surveyed the square footage of my belongings before I purchased which I appreciated so much! 10/10 great customer service.
Raised our rate by 60 bucks by sending us a tiny unmarked postcard. Apparently people fall for that often enough. Moved out and found a similar sized unit cheaper than my original price anyway. Absolutely will never rent from a public storage again. Hugely increasing the rate and trying to sneak it by you in a tiny postcard is super shady business practice.
Had a really good experience in here.! Jorge went above and beyond, he was patient and really took the time to explain everything to me. Highly recommend.!
Great location, good Deals 👍
Jorge help me get the best Deal that work for me , he went above and beyond to help me .
Employee very nice and u storage is a great place to store u keepsake.
Charles was so helpful and tentative when helping me choose the best storage option for my stuff. Good service is hard to find and he provided great service.
Charles and Jorge gave a great tour of the property and able to assist me choosing packing needs.
Showed up at 4:30pm to load stuff into my new unit, and nobody was in the office. They also locked up all of the carts in the unmanned office so nobody could use them. The only cart left out was a stolen Whole Foods shopping cart. They also sold me on an 8x10 unit, but neglected to mention that there is a massive pillar running through it, taking up valuable space. Definitely should've rented from a different company. Its always something with Public Storage.