Public Storage Self-Storage Units at 5643 N Broadway St, Chicago, IL
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
5'x5'Online only price$ 45/moSmall 5'x5'
$ 45/mo $53Best Price Label
5'x5'Online only price$ 53/moSmall 5'x5'
$ 53/mo $62Best Price Label
5'x10'Online only price$ 77/moSmall 5'x10'
$ 77/mo $90Best Price LabelHurry!
7'x8'Online only price$ 77/moSmall 7'x8'
$ 77/mo $91Best Price LabelHurry!
5'x15'Online only price$ 93/moMedium 5'x15'
$ 93/mo $110Best Price LabelHurry!
8'x10'Online only price$ 95/moMedium 8'x10'
$ 95/mo $112Best Price Label
10'x10'Online only price$ 112/moMedium 10'x10'
$ 112/mo $132Best Price Label
8'x10'Online only price$ 117/moMedium 8'x10'
$ 117/mo $137Best Price Label
- Inside unit
- 1st Floor
10'x10'Online only price$ 118/moMedium 10'x10'
$ 118/mo $139Best Price Label
- Inside unit
- 1st Floor
8'x17'Online only price$ 198/moLarge 8'x17'
$ 198/mo $232Best Price Label1 unit left!
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Chicago
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Chicago Storage Units In Edgewater
This Chicago Public Storage has a wide selection of self storage, perfect for customers on the north side, especially Edgewater, Magnolia Glen, Rogers Park and the surrounding neighborhoods.
Sitting on the east side of North Broadway between Bryn Mawr Avenue and Hollywood Avenue, nearly all of the units at this facility are indoor storage units, though there are also a few outdoor, drive-up storage units, all of which are located in an area featuring key-code access for customers. The property manager also lives on site for additional peace of mind.
Walking distance from Broadway Armory Park, grab a 5x5 storage unit at this location to act as a large sports locker, whether it's basketball gear, gymnastics gear or anything else important to keep near the athletic complex.
Less than a mile from the shores of Lake Michigan, a 10x10 storage unit at this location is an ideal spot to keep beach gear year-round for trips out to Osterman Beach or Foster Beach with friends and family.
With no shortage of high-rise and mid-rise apartment and condo complexes in the area, a large 10x30 storage unit is the answer when local residents can't figure out where to keep that extra sofa, spare mattress or some old appliances that won't quite fit in a smaller space.
One of the most unique – and most desirable – neighborhoods in the greater Chicago area, Edgewater boasts beautiful beaches, historical architecture and premium shopping and dining options, making it easy to see why folks continue to flock to the area year after year.
Whenever things get a little tight and some extra storage space is in order, head over to this Public Storage to provide cheap storage units and friendly customer service year-round.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 441)
Jorge and Terry were very helpful. Friendly and prompt. Highly Recommend!
Jorge, the manager went above and beyond to make my moving experience stress free and to accommodate me into my unit. Very professional and cares about his customers.
Jorge was super helpful in getting us all set up with our storage unit. Always has a positive attitude and is easy to work with.
Sheena was absolutely fantastic in helping me find a storage unit!
Jorge was amazing. He helped me transfer my storage locker and got my PS app working after much frustration!
Jorge was awesome and helped us quick and easy!
Jorge, after being directed to him by Terry over at 5733 N Broadway, helped me quickly resolve an issue with my reservation, gave the accurate information as to what the next steps would be and finally, even though he said it would take about 2 days, he got in touch with his manager on the same day and notified me within half an hour that I had been refunded and what could not be refunded had been applied as a credit to my revised reservation. All in all, an excellent experience. Also, I think its great that they incentive these reviews and it reflects in the service provided.
Jorge was extremely helpful!
Jorge was great in getting us sorted with size needed for a unit. Good location and plenty of space for vehicle access.
Jorge was great! Helped me identify which space I needed and was efficient with helping me sign up- definitely recommend coming here with any storage needs!
beyond useless. i’ve been trying for days but even when they’re “open” no one is in in the office and the door is always locked. the number on the door just leads to a call center. go somewhere else
Great service !! Jorge was Very helpful Public Storage has a great team of kind and professional ppl ! Thank you
Jorge and Sheena were pleasant, efficient, and informative.
Jorge is one of the best humans and a great manager. Hannah and I are always greater so kindly by him. This man always goes above and beyond for us.
Great price on large space.
Sheena was wonderful! She helped me through this process and was so helpful.
I rented a 10 x 20 storage. For 300$ and couple months later they bumped 100$ more !! Smdh
Sheena was great in helping me decide what size unit I needed!
My son is the manger on this place.
Jorge was very friendly and helpful!
Facility seems pretty nice and Jorge was helpful with getting me set up.
Mr Terry(manager) was so helpful and polite doing my service. I will definitely recommend him to friends and family. Thanks Terry!
Jorge was so helpful. Very polite & personnel. Thank you Jorge
Jorge helped me look at a unit and got me all signed up in a matter of 15 minutes. Professional staff 👍🏾.
Terry was wonderful!! So grateful for his help!!
Wonderful staff. Very professional including Jorge.
Friendly service by Jorge ..
Jorge was very professional. Gave great options and and checked the unit thoroughly for safety
Someone broke into my storage unit. Also, I always have to wait a long time to get assistance at my location when I need it. Recently, I tried to set up an online account, but they required me to go to the physical location to do so. I have to drive 32 miles today just to register my email. I'm definitely moving to a different company's storage service. This Public Storage experience has been a complete nightmare.
Jorge was a very big help and explained everything easily to us. He showed us the unit we were interested in and let us know how things worked and what to consider when moving certain items in. He also took time to help us make sure we used the app to open the gate for easy access. It was awesome!
Needed a unit the day of, and Jorge was quick to show us what we needed, get us signed up, answer any of our questions, and have us out and ready to start moving very quickly.
Jorge gave excellent service. Highly recommend this location.
I had an easy and great time checking in at this location with help from Sheena and she was great. THANK YOU Sheena
At the 5643 location Jorge was extremely helpful. I called multiple times with issues and he went above and beyond to help me out. He was kind and professional and actually solved me issues. He’s fantastic, that guy needs a raise!
Jorge is great!
Laquitha and Tiffany helped me get transferred into my new unit with no problems and very friendly
Rebecca was so helpful! The staff always is at this location.
Sheena was really great she is a helpfully. she do her best I’m highly recommend. I appreciate it her service
I do not recommend this storage. 6 months ago I rented a unit and was told that they did not have many units available so their advertisement for the first month free is false and now in November they increased the price of the unit by 25% so when I call because of this increase I They say that since the rent is month to month they can raise the prices without any notification and the excuse for the increase was the same as when I rent the unit…”there is a lot of demand and few units” to which I reply “then if the demand drops, the price will drop. price?" and his answer was "prices never go down, rather they go up every 3 or 6 months". very disappointed with this company
Sheena and Terry are great! Everytime I come into this location I receive high energy and great customer service! I recommend this location!
Great service Jorge always!!!
Jorge, Is wonderful, he helped this senior complete all the necessary paperwork & gave me. Great tour & advice on how to use elevator & carts & outside gate. He’s awesome!!!
Very awesome service. Jorge was super helpful. Definitely would recommend.
Sheena was so helpful!
Sheena was soooo greattt , made our process very speedy and knowledgeable. Glad we picked the right storage place 😀
I’ve been having my things stored at another facility in the neighborhood (rhymes with wife porridge) & had the worst experience. Their manager was extremely unprofessional & my storage rate was going up every month without any explanation. I decided to check out other options & found an awesome promotion for public storage. Jorge called me as soon as I put in my reservation with further information about the storage unit & overall process. Coming in he actually showed me the unit & went over cost, entryway, & further details. He was extremely helpful! If you’re in the Edgewater/Andersonville area I highly recommend this facility
This place is awesome. Staff is friendly and helpful, and Jorge did a great job setting us up with exactly what we needed!
Jorge was great! Very helpful
Jorge the manager has been great these last 3 years told him may stop in on the 1st of the month just to say hello.
Great experience. Easy to access facilities, mobile entry to gates. Storage spaces are clean and well lit - just make sure to turn on the lights in the hallways you’re using. Large freight elevators and carts for moving your items. Jorge was super helpful, flexible and kind! He helped me locate my unit, answer questions about billing, and close out my account when I moved out. Would definitely recommend!
Since it was my first time putting my stuff into storage I had so many questions and concerns. I had the pleasure of meeting with Jorge. He answered all my questions, and I even got a nice tour of the place. His customer service was great, and he went above and beyond to help me out. Thank you Jorge!!
Thanks Mr terry my experience been delightful ! He is awesome
Jorge was professional & friendly, super helpful!
Jorge and Terry were very knowledgeable and accommodating. Great service! Thank you!
Jorge was very helpful with registering me my unite. He explained the insurance policy and helped me connect to the app.
Sheena, was very helpful in locating me a lower level unit. I'm so grateful to the people here. Sheena is so helpful everytime I called.
I've been coming here for years, this place has everything you need to Packing,Moving, Storing. Jorge was a great help as always.
Sheena was awesome
Jorge was excellent from the moment I walked til the last document was signed.
Sheena was wonderful, she was so patient and helpful.
Sheena, Jorge and Terry were great! Great customer service at this location!
Great service. Terry made everything simple and answered all my questions.
I came in stressed about not knowing the quantity of boxes and packing supplies, but Jorge was very helpful and made the experience stress free. I highly recommend this place!
Great service jorge….🤟🏾
Worked with Jorge and he made everything fast and easy great service
The black make staff here is a liar. He purposefully charged me late fees. And I spoke with this guy about the late fee and he said he'd waive it once I pay off the monthly charge, so I did. However, this guy did NOT waive the charge and does NOT even pick up the phone call although I kept calling over and over again.
Jorge was super friendly and helpful!
Jorge was a huge help, he toured me around the units and surveyed the square footage of my belongings before I purchased which I appreciated so much! 10/10 great customer service.
Raised our rate by 60 bucks by sending us a tiny unmarked postcard. Apparently people fall for that often enough. Moved out and found a similar sized unit cheaper than my original price anyway. Absolutely will never rent from a public storage again. Hugely increasing the rate and trying to sneak it by you in a tiny postcard is super shady business practice.
Terry was brilliant. Great service
Had a really good experience in here.! Jorge went above and beyond, he was patient and really took the time to explain everything to me. Highly recommend.!
Great location, good Deals 👍 Jorge help me get the best Deal that work for me , he went above and beyond to help me .
Employee very nice and u storage is a great place to store u keepsake.
Charles was so helpful and tentative when helping me choose the best storage option for my stuff. Good service is hard to find and he provided great service.
Charles and Jorge gave a great tour of the property and able to assist me choosing packing needs.
Showed up at 4:30pm to load stuff into my new unit, and nobody was in the office. They also locked up all of the carts in the unmanned office so nobody could use them. The only cart left out was a stolen Whole Foods shopping cart. They also sold me on an 8x10 unit, but neglected to mention that there is a massive pillar running through it, taking up valuable space. Definitely should've rented from a different company. Its always something with Public Storage.
Jorge was very helpful and accommodating. Highly recommend
At the beginning I was so nervous since I've never rented a place before, Jorge was really patient providing me all the information I needed, now I highly recommend this exact place to all my classmates at college when we are moving out of town 10/10. 😊
Jorge was very attentive and answered all questions we had!
Jorge was great! Friendly and really helpful. I would highly recommend this place!
Jorge did a great job of explaining everything
Jorge was awesome helping w selection and with moving boxes!
Great service from Terry
Awesome customer service provided by Sheena and Jorge. Great experience.
Jorge is great! Very helpful and made the storage rental process extremely easy.
Sheena was very helpful and nice
Jorge is so very nice and accommodating. Explains everything clearly. Facility is also nice and clean.
This place is a smooth operator. Jorge is the man. If you need storage, this is the spot!
Jorge have been very friendly and helpful in walking me through the registration process. Storage area looks clean and secured.
Jorge was spectacular!!!!!!! He was incredibly thorough!!!!
Sheena was excellent today setting me up with the storage space. Highly recommend location due to her.
Overwhelming smell of mildew inside. Items stored there need to be sealed well or will take on the smell.
Great customer service from Charles and Jorge
Jorge gave us excellent service and was very personable. Please promote him.
Jorge was great! I had a really smooth experience checking in and he really made sure that I got the unit and deal that I wanted.
Sheena was great!
Elevators were being worked on so we couldn't get to our 2nd floor unit so they accommodated us to 1st floor main bldg. Staff very nice. Rates are going up Aug 1 2021 so luckily we are moving out and noticed quite a few others were doing the same to avoid the higher rates. They were down to two dollys. They had six, but people continue to steal them. We were told new ones are on their way.
Jorge was absolutely fantastic 👏👌 went up and above standard service. So much appreciated. Your company needs more people like him.
The service was swift and great. Jorge was patient and gave enough information to make accurate decisions on spaces needed.
Great customer service. Jorge was extremely helpful and accommodating with the rental process.
I wasn't there. Next door south is the new southbound only 95th red line Bryn Mawr stop. Temporary for the next couple years.
Jorge was a great help, showing me multiple spaces to best figure out what we needed. Appreciate his patience and easy to understand explanations.
Terry was great
Jorge was efficient and helpful. Whole process was painless and quick. Great experience!
Jorge was fantastic! Thanks for walking me through the process and getting me set up.
Place is cool in the summer which is awesome. App is great I don't even have to get out of car anymore to open gate
Jorge help me during my set up. He was courteous very patient and helpful.The only thing i wishes that if the storage boxes were cleaner
Mr Jorge was exceptional in assisting me during my set up date. I would highly recommend his personalized service to others in the future.
Jorge was very helpful!
I have been coming to this location for the last year and Jorge have been very helpful in taken care of me l am Forever grateful for this customer service. He is a great asset to your organization I am thankful.
Jorge was so helpful and nice. Thank you!
Jorge was awesome and gave me great service
I reserved a unit online and was called immediately to help me with any questions I had. When I came to get the keys for the unit, Sheena was attentive and brought us on a tour to show us the facility and unit. The unit was clean. She reminded us that the building is not climate controlled and told us we could purchase a small moisture absorbing tub which would prevent mold during the summer months when it gots hot and humid.
Jorge did a great job. You should be proud
Jorge did a perfect job! Very professional.
Sheena was awesome! She went above and beyond to help me. Good experience all around.
Received excellent service and advice from Jorge. Great location, lots of parking, easy access.
Sheena was the most nicest person ever, she helped us with all our needed. She’s the best. She made it easy for us. Thank you again!
Mr Terry was fabulous ! The whole staff was very helpful. Sheena and Jorge as well. had a great customer service. Thank you!
Sheena was amazing!! The absolute best. She made my first Public Storage experience so fast and easy! Thank youuuu Sheena, you rock.
Convenient, great service… but right now The elevators are out one building
This place is NOT humidity and/or temperature controlled, though that is what I asked for online when booking. When I arrived, in the middle of moving day, is when I was told there wasn't available at this locations. I didn't have anywhere else to store my stuff, so I rented the unit for two years only to discover all my belongings covered with mold. Items that could be salvaged had a very moldy odor which I am hoping to be able to bleach away. If you store here long term, please get the insurance or make sure your homeowners insurance covers the damage AND don't put anything in that you are not willing to lose and/or throw away. People are nice, but the facility is very poorly maintained.
Nice and professional environment. But very expensive!!
I became homeless because of Gentrification and needed somewhere secure to put my belongings until I could get back on my feet.I have had no problems with this facility,it's pretty secure.The staff there are pretty helpful.Jorge really cares about helping people.
Jorge was helpful and smooth transaction!
I like this public storage. Very convenient. If you are interested go and see Jorge very nice guy.
Jorge was extremely helpful and accommodating. Highly recommended.
My guy Jorge is a super nice guy.. he explained everything clearly..
Sheena is very knowledgeable, kind and excellent to work with. This is such a challenging time for everyone, and Sheena walked me through all my options, was very clear about what I could do, and was fantastic at her job. Please double her salary immediately. Kevin murnane
Jorge helped make my stressful move a lot easier by helping me decide what packing supplies I need for my move. I highly recommend the service here.
Great service Jorge was great. Walked me through the process and always willing to help.
Aja McNeary was an absolute treat, being new on the job she wandered the halls of the storage unit with me to find the best option for my needs & made sure I was taken care of. This particular Public Storage seems to be temperature controlled (though I'm not actually sure if it is), it was much cooler than the one across the street & seemed much cleaner.
Jorge walked me through all the move-in process. All cool facility with HUGE spaces. VERY friendly stuffs in the office. Thank you guys for giving me a great day to move in!
Jorge was very helpful.
Great storage facility with ample parking while you are there. Tyler offered a super speedy, safe and professional sign up process. Glad to have this option in the neighborhood.
Sheena was AMAZING! She is professional and very knowledgeable. You should ask for her when you come here!
Catherine at the front desk was a great help! Friendly and incredibly personable. Contactless and efficient and knowledgeable for a first time customer!
This public storage was very pleasant, and welcoming when I walked in! Jorge provided me with great customer service, was very great in breaking down all the prices, insurance, and being sure to accommodate me with size of space I needed! Thank you all. Also, shout out to Nikka, and Tyler
Theresa and the staff were super accommodating and the facility was clean and well maintained! I had a great experience here. Tyler was also awesome on the phone and the second time I visited to move out. Thanks!
Very convienient...great fast service. Jorge was very helpful and made this less stressful.
Great place to store your belongings
Jorge did a great job explaining everything and showing me around. He got me set up in a fast, friendly manner. Highly recommend!
Jorge was awesome today, walked through all the details of the unit, explained the facility, even recommended several things that will make our storage experience great. If you want a good storage space I highly recommend this location!
Sheena was a phenominal associate
Sheena was awesome in helping me set up a storage unit. Service was fast, efficient and friendly. I highly recommend this place.
Sheena was extremely polite and respectful. Her service was on point and exact.
Jorge was amazing. Great in giving me all the information I needed. Nice and professional. Thank you!
I had a very good experience for 6 years. The facility is clean, safe, easy access to my things, and the management is very friendly and always helpful.
Sheena and Jorge were incredibly helpful and got us set up with 2 lockers quickly. They really helped us in the time constraint of our move to get us storage space. Thank you both!
Jorge was nice quick and facility was clean.
I requested a storage facility on short notice. Jorge completed the request with professional explanations and I was very pleased.
Angela helped me find the perfect unit, and walked me through the process as a first time storage user.
Jorge really helped and the setup was very fast. Happy to rent.
Everything went smooth moving in with Jorge, he was through and helped me get into my unit fast and efficiently!
Great service, we had a problem and Salvador the regional manager for public storage was able to solve the problem and keep a good name for good customer service definitely a five star storage facility.
The agent showed us the best unit for the amount of items we planned to store. I had confidence in his judgment when he pointed out that the locker he was suggesting would be able to take advantage of the overhead light in the hall. Excellent
The best customer service I ever had.. especially the general manager Jorge!! I recommend all my friends and family!
Jorge was very helpfully and informative. Very politely and definitely recommend their services
Kim was so awesome and helpful! Loved working with her and she gave an awesome tour and introduction to storage!
Some of the people are good and nice. :)
Kim and Jorge were stellar
Well i had a very nice experience with jorge.an he was very helpful with the advice needed for my move.an brought more business to pa. I will highly recommend this location to other.
Jorge was great. He was thorough. The process was easy and the facility was spacious.
For the little amount of time that I've had my unit I never felt unsafe or uncomfortable and everyone that works here is extremely helpful especially Kim and TJ
Storage area are well keep.
TJ and Kim were very efficient and polite. They both worked together well and even provided important information on details I had not thought about.
Good, friendly customers service
TJ and Kim were helpful, friendly and very professional. Thank you for helping me solve a problem of what to do with my furniture for a few months!!!
Great helps! Tj and Kim Very helpful.
Destroyed our belongings from water damage because they aren't regulating humidity properly. Water all over the floors. Mold everywhere...when I asked her for help manager Becca Spena did nothing and even tried to charge me for a few boxes so I could try to carry away the few things not destroyed. Trash management and location.
Jorge was very helpful and explained the process from start to finish.
I have been with this location for over 10 years and needed another unit. From time to time I had seen this location go through some changes, but it has been upgraded, and the manager--Jorge-- is the best manager they have had since I have been there. He is helpful, knowledgable, and will go out of his way to get the job done. I had such an easy time because Jorge is so easy to work with. I highly recommend working with Jorge, and this location.
Great place to storage u stuff
Quick and thorough explanation of rental fees, Jorge showed me my storage unit, and had me practice using their lock system. Reasonable pricing for what I need to store.
Jorge was great. It was an easy transition.
Jorge was very helpful and made the rental process as smooth as possible.
Sheena✔🌹😇....BLESSED AND SAVED SOMEONE'S LIFE, TEARS IF HAPPINESS FLOWS ✔😇VERY PLEASANT AND CORDIAL CUSTOMER SERVICE 5 STARS ✡✡✡✡✡THANKS PUBLIC STORAGE 👏
Kim was very helpful with getting me a space when I truly needed one.....showed me spaces and was very patient with me as I was really stressed out. Thanks Kim!!
Kim was extremely helpful! She was prompt and efficient in showing me the units, setting up my account, and finalizing my lease. The units are clean and the property is very safe :)
Cheats! Made me pay for insurance I didn't want
Kim was very helpful and informative in getting us set up here! She gave us a tour of the facilities and walked us through how to work the lock and everything. She also recommended us to purchase a moisture absorber after hearing we would be storing furniture, which was also very helpful. Overall a great facility managed by Jorge, I completely recommend coming here to any one looking for a quick and easy place to store items!
Kim was awesome! Excellent location and very convenient facility!
Upon arriving, Kim was very quick to help us. She helped us complete our reservation and walked us through everything we needed to know. She also recommended products to help with moisture that we did not know about. Jorge was also helpful throughout the process as well. Overall a great first experience renting a storage unit with Public Storage.
Kim was really nice and helpful
I was helped by Sheena and she was amazing. Very helpful and nice. She explained everything and answered all of my questions. Great service!
I enjoyed Kim’s company from the beginning she was respectful down to earth very commutative very informational she made sure I had everything I needed for my unit she’s very kind & warm hearted I enjoyed doing business with Ms. Kim
Jackie was great!!!!!
Kim was super helpful. Everything was very easy.
Kim was super helpful getting me set up with the perfect sized unit for my move! Bery bubbly and happy to work with me. Building looks nice and clean and professionally run. Definitely would recommend!
I lost my lease due to Gentrification.I lived at the same place for 17 years since 2002.It's just a tiny studio apartment with a nice sunny view but the place is a dump.They want me out to paint it and rent it for more money.Hey it's life it's reptilian capitalism,Oh well what can I do.I felt bad and not exactly sure what to do I needed a solution to figure out what to do to secure my belongings while I figure out what my possible options are because rent is sort of ridiculously high in Chicago for what it is.I felt sad and had a sort of lost feeling.I went online and reserved my storage locker at Public Storage and set a move in date.It was actually pretty simple it only took a few minutes.I went in to pay for everything on my move in date and the guy working at Public Storage Alfonso was great at explaining everything to me and getting everything set up.Alfonso has a very pleasant personality and charm he made me feel very welcome.He showed me around the facility that is built like a fortress with cameras all over the place.I felt like the place was a great place to store my stuff while I figure out what I'm going to do next.I have a very good impression of Alfonso and Public Storage.The place is built like a Fortress or Castle and Alfonso is like the Storage Knight maintaining the Castle.Public Storage helped take a sad moment in my life full of uncertainty and turn it into a less sad moment.
Jorge was accommodating and helpful during a stressful move . He went out of his way to help us and reassured that public storage was the right option in a sea of storage facilitys.
First time user, I was in need of help when I arrived yesterday - I wasn't sure what to expect or how to get myself setup with a storage unit. We were greeted by a warm and welcoming Jorge who not only answered our questions, but stayed after hours to show us around and make sure that our experience with Public Storage was memorable. Thank you Jorge!!
Friendly and quick customer service. Thanks, Jorge!
Kim was very helpful!
Helpful, efficient, friendly and ON IT!
Kim was wonderful! She was very friendly and explained everything very clearly. If I could give her 10 stars I would. Thanks Kim! The store manager Jorge was also very nice and the facility was very clean.
Jorge was super helpful in getting me setup with a space. Easy and stress free.
Sheena was a great help and went threw very quickly and got it done before I am able to clock in for work Thanks to her my belongings are not in the rain sleet and snow
I recommend this place. Great service! Jorge is very helpful and courteous.
First contact with the facility was absolutely positive. I first called the general contact number and I was contacted by the facility in a matter of minutes: all information had been relayed, appointment made on the same day. Jorge explained everything in detail also anticipating any questions and presented me with alternatives which helped me define my priorities and make the correct choices. He is knowledgeable, very patient, friendly and very professional.
Convenient and clean well lit.great staff.
This was our first time renting a storage unit so we checked out multiple locations in our area, finally settling on the Public Storage managed by Jorge. Jorge took the time to explain the process of renting a storage unit in a friendly and professional manner. He showed us multiple sized units and explained the process in detail, which made our storage decision much easier. We recommend visiting both Public Storage locations (Big Broadway and Little Broadway) if you need extra storage. We settled on Big Broadway because it offered the size and price we needed.
Way to go Theresa, for going that extra mile 🤗
I was told all I had to do was take my lock off and they wouldn't charge me. Now I have a collection letter for a full month I didn't use. These people are crooks and liars. Do not use them.
Hi Jorge was amazing, he was very nice and patient, helped me figure out what size unit I needed and carefully walked me thru all the steps. He’s a great property manager with exceptional customer service skills.
Thank For your amazing customer service.... JORGE
Rented a unit with a family member today and Kim and Sheena were extremely patient and helpful with our move. Very professional!! The facility was clean and well lit. They even helped us find all the merchandise we needed. I’d definitely recommend Public Storage for your storage needs!!
Jorge explained all the details necessary to provide five star service in renting storage and was very friendly.
Just moved in so can’t give full review, but Sheena was very helpful!
Jorge provided excellent service and was very helpful.
Jorge provided great customer service!
Shanna, A personable representative and is attentive to clients.
Very good service
Theresa was very accommodating and very thorough in going through everything regarding the storage space and my lease. I had a great experience and would recommend this PS to anyone. My space was clean and Teresa was very fast as I was pressed for time. Kim was also very sweet and helpful.
Sheena WAS GREAT.......
Theresa and Kim were of great help!! Great Labor Day rate and extremely helpful and nice. Recommend using them highly. Very clean facility and easy in easy out privileges!
Jorge is awesome and makes it super easy!!!
Theresa was fantastic! Very easy set up, and had everything ready for me! Very clean unit perfect !
Jorge (and Shaniqua) are a delight and so helpful! I had quite a bit of questions as it was my first time renting in the city! Jorge had answers to all my questions, made me feel comfortable, and definitely made the stressful day the comes with moving much easier! Also, they gave me wonderful recommendation of restaurants and festivals to try in the area! Can’t wait to try some tacos at Edgewater Tacos:)
Jorge was fantastic. Helped me find the best unit for my needs. He let me know all the benefits associated with the property
Been a customer for 10 years. Had to transfer to a bigger unit and Theresa was so helpful and friendly. I'm glad I use this public storage location. She also was kind enough to find a unit close to my old one to make the transition smooth.
Sheena and Kenisha were very polite and helpful in helping me get a lock cut request in for my unit. It's always a pleasure to receive such great customer service!
Kenisha was Very warm and friendly. Very thorough with info and explaining process You are lucky to have her on staff
Excellent customer service. A+ Kenisha and Sheena are two lovely ladies with beautiful and sincere smiles. If your day is going to start at this Public Storage location, you better believe, it will be a great day with this two sun shines.
The only reason im writing this is because i heard theresa asking her renter about her service. That poor girl must of had 8 or 10 people waiting to pay there bills. She was ending a rental i think. Some jerk and thats putting it mildly started on her being ignorant she was very polite in her situation. She told all of us that she was alone and shes doing everythiing she can and thank you for waiting and being so patient. Unfortunately i couldnt wait i had already been there 15 minutes had to go to work. But i just cant believe how rude that man was to that girl. In my opinion shes a rock star!!
Jorge was very helpful. Very professional. He took the time to ensure the rented unit was the most appropriate for what I needed and for my disability. Once you place your order, a manager calls you to verify, which is a great follow-up.
Jorge was very helpful and did a great job showing the unit and explained in details. I would recommend him to anyone.
I walked into public storage to purchase a couple of boxes and Jorge was very friendly and helpful in finding the right boxes for my storage project!
Jodyann and Jesse are two of the most professional and compassionate property managers I have met since renting my unit in March 2015. Their knowledge of your company rules and policies were the most informative I have been provided. They are truly and honestly the best and a keeper in my humble opinion. Many thanks for allowing me this opportunity to give them both 5 stars on their reception and transaction of my business with your company.
I've used this space before and it's why I decided to use them again the management and team here were very friendly and although one was in training my time was still a priority of mine and not theirs during the training. They were efficient and not me the unit I needed I only wish that they had longer hours on Sunday so then that way I would have been able to use one of the rolling carts.
Poor customer services
This location is wonderful and the people working there are awesome. I had several questions and concerns and Kenisha helped me with each one easily,efficiently, and effectively. I would recommend her and this location to everyone i kno.
This is the storage place for you! This place is clean has a great environment and if you need anything Jorge the manager can help you!
Very friendly and quick service!
Jorge was great; super professional and efficient. What I do NOT like are bait and switch corporate practices. For example, online you will be quoted a price and can reserve it for that price. Then when you arrive you are told you have to buy a special $19 lock which you get to keep but is useless on anything but this kind of mechanism. The $1 for the first month is great -- then the $24 administrative fee. Then at the very end of the process you're told you have to choose a mandatory insurance plan with a monthly cost; which means the quoted price was a lie. I didn't mind the final price, what I very much dislike is a lack of transparent pricing and bait and switch business models. Next time I need storage I will put effort in using a company that doesn't trick their customers.
Excellent service during a very sensitive time. Sheena and Jorge were amazing - patient, understanding, and very professional. Everyone went above and beyond to help and made the whole experience much more manageable.
Came into the store to inquire about moving supplies and I can't remember the last time I received such stellar customer service! Great store with very helpful employees.
This is a nice clean storage with a well spoken,very helpful and professional coworker by the of Sheena. She show me step by step throughout the facility and how things work with a smile. I would like to thank the Public Storage for being professional.
Inconvenient hours (they don't offer 24/7 business access), poor management & my monthly rent jumped 20% in just 4 months with no notice or explanation from anyone
Had a very pleasant experience and Jesse was a big help to me in getting things worked out with the facility and what needed to be done. I appreciate him going out of his way for me and got me a good deal on the unit.
Great team in the front office and the units are clean and dry. Jorge does a great job of answering all your questions.
Jorge was very friendly and informative. Walked me through step by step and let me record what I could not remeber. I would recomend someone to Jorge if they'd ask me about storage.
How much I pay Mo and I want the smallest storge
Jodyann helped me in a professional way
Jorge provides great customer service and is very accommodating The place is kept very clean.
Jorge and Bill we great. Easy experience, would definitely come back if/when we need storage in the city!
I went in just to buy some boxes. Kayla was very helpful and kind. Clean, simple, and straightforward location.
Rented space at this facility for over 15 months and highly recommend this Public Storage location - very clean and well kept. Jorge the manager there was very kind, patient and accommodating to my storage and moving needs. I really had a great experience.
The manager Jorge was super helpful and friendly. I definitely recommend everyone to store their stuff here at this location. Also the site is open until 9pm super convenient to get to after work. Unlike some locations that close at 5pm.
The service here has been excellent every time. Jorge helped get me checked out, as I had to relocate, and he was helpful and pleasant.
Great service. They explained everything and made me feel comfortable.
Think before you rent here !!!!!! After 6 mounts of renting with prepay I got a note for increasing my rent with 10% .For my question why the answer was " THIS IS THE WAY WE DO BUSINESS " Think about once you move your staff in they can rase your rent by their own standards.There is no clear answer on how much and how often the rent can increase. People who work there are nice and helpful .The approach and strategies of GROWING BUSINESS is where i think is really ugly .
Jorge and his team were very helpful to my fiance and I in a last minute situation with moving. The price was to be expected (It was an emergency), and they made their policies very clear cut and easy to understand. Everyone working was very helpful.
Thank you to Corey and Jorge. They made everything so easy. Will recommend to anyone!
Location is perfect with ample parking space, Staff (Jorge & Bill) are exceptional in customer service. Took time and effort to explain everything in details. looking forward for my business :)
Jorge treated me so well. He is very professional and was extra accommodating in meeting with me as my schedule was so crazy that week. Definitely recommended! Thank you, Jorge!
Amazing customer service. Jesse helped us a lot. Thank you !!!
I walked in and Salman helped with a big smile. Pubic Storage had best prices and clean facility. Salman really made my move in really easy and helpful and great customer service!
Jorge and Jesse provided great service and helped me pick out materials to pack my kitchen.
Salmah is helpful along with everyone here. Thank you.
Walked in to purchase packing supplies, and the front desk guy was very helpful! If you go here ask for Jorge!
Corey, at public storage, provided me with great customer service when I went in for a few boxes. I highly recommend this place if you want the best customer service. 10/10
Stopped in for some moving boxes last weekend. Jorge was not only really welcoming and friendly, he also took time to give us information on the unit rentals. We ended up renting one out that same weekend and are now ready for our move 😁
Amazing people working at this location. TJ helped us with everything we needed. Recommended this location. Clean and secure!
Always helpful, storage rooms clean.
Jeorge was Great. I was set up Quickly. My unit was close to the gate. I was able to move everything in fast & easy! Thanxs Jeorge. Frankie Cocos
Been inquiring about storage prices and this place is by far the cleanest facility I've been to. Jorge was a great help and even showed me what supplies I might need
Jorge and TJ were great help in helping me decide which space would best fit my needs. There customer services was refreshing.
When I got there Jorge was there to get me set up and did it quickly and efficiently without it feeling rushed and that's a fine line. I felt I could ask any question I had. Nobody likes paperwork but he made it as painless as possible. Everything was as promised when reserving online.
Jorge took care of me in a timely fashion. He postponed his lunch to get me taken care of. Very professional.
Just awful. A bunch of scammers. Made a reservation for $188/month and when we go in there to reserve it, suddenly it is now $225. Not to mention when I called to verify they do nothing but hang up on you. Total scam! Go elsewhere.
Emmanuel was very knowledgeable, courteous, and helpful. Found a good sized space for a decent price.
Jorge did a great job getting me set up. fast and efficient.
Trolleys are locked after 6pm on weekdays but you can request one to be ready after hours at your unit.
I highly recommend this storage location for anyone looking to provide a safe place for their belongings, Emmanuel & management are very easy to work with and will assist you with whatever issue or concern that may arise.
Jorge was very courteous and knowledgable. He makes storage an easier process.
Jorge was very thorough and helpful. I felt comfortable using Public Storage because he took the time to explain everything thoroughly.
Staff Emanuel was very friendly and welcoming I showed up unannounced and was able to get moved in and out of the facility in less than 40min, they have some great sign up deals. The facility is great and has some carts that make transporting stuff pretty easy.
Jorge was very helpful and friendly - appointment was quick and we got everything we needed. Thanks!
Good service Emmanuel very helpful......
Great place. The best place to store your things. Everyone is friendly and super professional and they take great care of your stuff. Very helpful staff, Jorge is great. Everyone is always ready to go the extra mile to help you out. Safe and secure, too, which is important when you're trusting someone with your things.
Very strong customer service. Jorge followed every procedure and every benefit available to make my move smooth as silk. Thank you.
Very happy! This store manager Emanuel is just great, he knows his storage stuff and he took his time to make sure my storage needs were being met I could tell my business is important to him. The property is huge and well maintained anyone who asked about storage in the area I would send them over to this location. Thanks Emanuel.
Emanuel and Jorge were very helpful and courteous. They made renting the storage unit easy and were sure to explain everything we needed to know before renting. I would definitely recommend this Public Storage store to anyone looking to rent a storage unit.
Very attentive and easy to work with staff. Answered all my questions and I left the facility extremely satisfied.
I found the people working at this facility (Jorge, Andy, Thu and Fred) very helpful and courteous. Facility is clean and well maintained. Adequate parking places, dollies and elevator. Prices fluctuate; it may be worth looking for a promotion to take advantage of lower prices.
I highly recommend this location! Jorge, Fred and Andy are very helpful and have a great attitude. The storage unit was clean and well lit.
Fred was very helpful kind considerate and patient! I really appreciate you having him as an employee! Quite a blessing!
When opening the storage unit I was helped by Octavia, but upon closing it Thu helped out a lot. The disposition of the customer service representation at this location is a glistening example of quick and easy. All my questions and concerns were easily taken care of and made my experience at this location smooth. Fresh.
When it comes to providing exceptional customer service, Jorge is absolutely one of the best! This review is long overdue. Two weeks ago, I decided to check out some storage space. I was rushing to get there because they were about to close. I called and Jorge picked up. I explained my situation, and Jorge was a breath of fresh air. When I showed up, it was time for him to lock up and close. Yet, he took the time to show me the unit and explained the entire process. Although I found another unit closer to home, I appreciate everything Jorge did for me that evening! He didn't have to do it. He made me feel good throughout the entire process. Thank you very much Jorge and stay sweet! T.S.
I needed a small storage space with decent pricing. Thankfully the was the first place I went to because everything I needed was here. The customer service rep. Jorge was very thorough with explaining the features and all of the packing essentials that were available to me. The process went effortlessly and made my entire moving process that much smoother!
The manager at this facility Emmanuel have outstanding customer service , people get storage units for all kind of reason and he was genuinely concerned about meeting my needs, very helpful and professional and eager to help.
I had easily the moving day from hell, George and the entire public storage team moved my reservation to a near by location at the last min, when my itinerary was absurdly delayed. Accommodated my schedule, saved me money on the size of the unit, AND accurately to with in a foot estimated my storage needs. As well as provided me with a push cart after hours. To say nothing of the AMAZING attitude of friendliness and straightforward no nonsense that speaks to me and my business. If you need the correct unit, fast, no BS and No gimmicks RENT HERE, nowhere else.
Great customer experience, Jorge called right away and I was able to come in right away and get the tour. Good times, great storage.
As a first time customer in storage I didnt know what to expect. But, the manager Thu at this location was very helpful and gave me a lot of information that I can use for my dreadful move. I highly recommend this place because they know what they're doing. A+
Jorge (manager) was very professional and thorough. Explained details such as: keypad entry not working yesterday d/t subzero temps but office staff obviously opening the gate for their customers; borrowing push carts; lights on timers; insurance; payment options; etc. Processed paperwork swiftly. My first time using PS, Jorge made it a really positive experience.
I went in looking for some last minute moving supplies and Jorge was a great help. He was quick, knowledgeable, and courteous -- I'll be sure to stop in next time or recommend Public storage to my friends in the neighborhood!
Excellent customer service , friendly rep.
Emanual, Josh, and, all the other Staff here are simply the Best! I not only found the lowest prices here, but, absolutely the greatest service!! You just got to get in here, (A.S.A.P)!!!!
Thank you public storage for helping me get the storage and all the question that I need thank for the good service Octavia and Jorge !!👍
Rented small storage locker. Jorge was very helpful & cordial. Always good in the middle of a move! Recommend this location.
I was asked to write a review by Emanuel, who assisted me with the initial paperwork. I have no complaints about his assistance. However, I was not given the price that I reserved the unit for online, less than a week prior to going in. The manager, whom he called, apparently told him that the website had made an error. I had a print-out of the reservation in hand, but was still charged more than the reservation promised.
Jorge is awesome! Professional, friendly, and helpful. Very clean facility and well maintained...you won't be disappointed!
Thu showed me the unit which met my needs. Jorge checked me in. Was friendly, explained things very well and explained the provisions and terms of the lease. Organized and efficient. Very satisfied
Came in to buy some boxes and Emanuel was able to help me calculate how many boxes, I was going to need in order to move out of my studio apartment and they also have discount on boxes too. Thanks for your help bro.
Jorge was friendly and professional and took time to show me the unit I signed up for online and explain the contract. The storage unit was clean and dry.
Great facility. Clean. I have been in and out of there for years. Jorge is great. He has been with the corporation for a long time and runs a tight ship. Thanks for keeping my items safe!
Super easy and quick. Very professional and explained everything. Thanks Jorge!!
A few years ago I paid a visit to the Public Storage facility at 5643 N. Broadway St. Chicago, which is a stone's throw from where I live. I simply walked in to rent a storage locker. But I had the misfortune of running into someone, who for whatever reason wasn't quite sold on the benefits of smiling. So it was telling how this meeting of sorts would evolve. Nonetheless, I figured that if I used hand gestures I might, just, convince him over how small a locker I could make do with, until I practically brought my bidding to a size so small that it wasn't worth remonstrating over, finally. As for customer service, well, I might have received better customer service and spent my time most productively anywhere else. But, then, years later, still daunted by that bewildering experience, I was again drawn to that same store, so as to test Einstein's rumination on insanity. The difference now - is that an out with the old in with the new customer friendly C change has brought with it some appeal. Someone had gotten the message; perhaps walked in my shoes; saw what I saw. The people in charge now are a new breed of talent, youthful and adept at what they're doing; and I can only wish them luck. Kyle in particular calculated the exact amount of space I had been looking for all along, since space comes at a premium in this vicinity.
Jorge was very helpful and showed me another storage unit that better fit my needs with a better price.
Hello everybody, I have been using this property to storage my belongings for the past 7 moths and I have been assisted by Roger,Thu and Casey through all my request, they have been very helpful and kind to me. I have a very convenient space to storage my things and I know they are safe.Thank you once again. Claudia PB
I met Jorge there and he is just the awesomest person you will ever meet. Go there and ask for him :)
Wow. Was really impressed with the customer service and how clean the storage units were. Sounds weird huh? Not really. Had been to other facilities and the tops of the units were covered with clear tarps with so much junk falling from the ceiling I was worried about how safe my books, papers and furniture would be. This place is super clean and Jorge went out of his way to answer all my questions and go everything in detail. You can tell this guy should be moved to a high management position and train others. He knows his job and how to treat customers with professionalism and "people person" skills that are so lacking out there these days. Undercover Boss needs to send Public Storage's CEO to meet this guy. I give this location 5 stars but JORGE Gets a 10. I really hope the company and not just consumers take the time to read these reviews. A great employee is what sold me on giving this Public Storage my business.
Had a really good experience with the team that works at this location. My first encounter and sign up was with Thu who helped me get the space, took me there, explained the set up and system and answered all of my questions. She was very helpful, professional with a smile the entire time she was giving me the information. the next visits were just as good. the team at this location are fun and helpful. I would recommend this storage to anyone looking.
This review is being provided to comment on the awesome service provided by Jorge. When I came through the door he got up from his seat and walked from behind the counter to ask how he could assist me. I explained my need and he suggested a great deal to meet my need. I was paying for the deal with company funds. I did not have enough of their cash to cover the cost so I had to use some of mine. He quickly worked out a solution for the challenge, providing me with two receipts to represent the cost break down. The service he provided was stellar. We could surly use that type of customer service at different businesses across the Chicago land area. Awesome job Jorge!!!
Emmanuel is a great customer service He know how too treat a people and respect u Very great at in detail and he should be manner one day I really like this public storage He was does he's jobs at he best
Thu was very helpful
Jorge and Emmanuel was pleasent and nice very quick service and offered packaging supplies i would definatley refer to a friend Thanks Gerome
This is my first time using Public Storage and I can say that Jorge, who was the person that helped me, was very pleasant, professional and helpful. He made my experience very comfortable. As of now I'm very happy with the service and I will update my experience during my time of usage.
I came in to get infomation about renting a space Emmanuel was able to answer all my questions and gave me some very good advice.
Jorge was great in helping me secure a great spot for my items. Customer service gave me some incorrect information and Jorge was able to rectify some of the issues and I left satisfied. Thank you!
Excellent sevice! Jorge was very polite, kind and helpful I would highly recommend Jorge. I hope I saved time with comment to anyone trying to find a perfect storage solution. Dr. Lilly
Came in to rent a unit and the manager lashawn was very kind to me, she showed me a unit and also helped me get a great price. I will defanity recommend others to rent here. The service was excellent!
My costumer service with lashawn was great, she help me out with every question i had and guide me through. I look forward to renting with her again.
Property personnel (Casey today, but Jorge as well) are great. THIS COMPANY, however, including its regional "management" leave a *great deal* to be desired.
Jorge is perfect! He help me when he got off of work without hesitation. Give this man a raise!!
I've been to other Public Storage stores and I've found none who are more eager to help the customer than Jorge (the manager) and Casey. They are friendly and pleasant, too. It's good to meet people who are actually interested in answering your questions. I recommend them highly!
I had great service from Jorge! Thanks you so much.
I came in and spoke with lashawn which I spoke with her the day before she explained everthing to me in great detail and was accurate on the prices and everthing she kept it real the day before I came and on the day I came she never told me just anything to get me to come we need more people like lashawn had a great experience with using this facility
Lashawn and Jorge are amazing! They did a fantastic job -- storage was just what I needed!
Lashawm was very helpful and customer friendly. she exceeded my expectations.
I came into the store to buy boxes. Had such a pleasant experience with the lady named Jackie . There weren't any boxes on the shelf. She so kindly went to the back to retrieve a what I asked for. Thank you for the wonderful experience.
Jorge and lashawn were very nice and gave me excellent service and I really appreciate them for it.
Had a great experience here and lashawn was very helpful and kind to me. I will defiantly recommend others to come here
Had a very good experience at this location. Jorge was very helpful and kind. He walked through the whole process very thoroughly and answered all of my questions. He gave me the best rate and I would highly recommend using this location for your storage needs. They also give great deals on all moving supplies.
Glad to have found a storage place near where I live. I needed a place to store stuff while I remodel and paint. Jorge was very helpful and found me a larger unit than I needed for a better price due to a special. The facility is clean and the access is easy. No lock needed since the units have them build into the doors.
Derek and Jorge were awesome! They made the whole experience quick and easy.
Super friendly front desk people Monica and Derek helped me to zoom through the paperwork to get me to my dream box storage in just minutes! Minus one star is for advertising $1 storage but in reality you gotta pay quite a few fees so total is coming to mid $50's!!!!
Derek and Monica were so helpful. Couldn't have asked for better service!
Worked with Jorge; provided great service, was friendly and thorough. Clean facility and easy in and out. Felt welcomed and comfortable storing my affairs here.
Jorge and Thu were very professional, thorough, and courteous. Got me taken care of in a timely manner.
Derrick and Thu are takeing care of me when i vist there office. They make my day easy.
Helpful Staff on first visit. The setup process was a breeze.
Martin Abdoh is the best employee I have ever encountered! He was very helpful and professional!!
This has been an extremely easy and convenient storage solution for my in-town move. The manager Jorge was a huge help getting me on board, checked in, and ready to go. He and Derek were super-friendly, fast, and professional. My unit was clean and ready to go. One tip: sign up online to get the best rate. It's well worth it - something like a $30 savings.
Derrick and ann were so helpful!!! Awesome place!!!
Jorge and Yvonne were great! So professional! Move in was easy and organized!
Good experice at public storage jorge and Yvonne were both very helpful. We had a few small problems which they addressed in a very quick manner. They both looked and acted very professional While finding us a clean storage unit in such a period of time.
Nice service from Jorge. Many extra fees that weren't advertised on the website, and it's annoying that we can't use our disc lock anymore, but overall a fine experience.
Very nice kids and very helpful. derrick and Thu. As a company, they are a BIG RIP-OFF!!!!! I stored my things for only 4 days and they charged me for the full month! They charged me $187.00 for 4 days!!!!!!! Really???? They should have at least pro-rated the cost. That was the most expensive storage ever. Plus they have special lock that you have to purchase and it can't be used on any other lock. So that was a wasted $5.00. You should be able to return the lock and get your money back. Very dissatisfied because of that!
Jorge is amazing! Thu is also great. Helpful, professional and friendly!
Jorge stayed late to show me options for storage. I really appreciate it!!
Derrick and Monica answered all of my questions professionally and efficiently. I will definitely come here for my storage needs.
Between the late fees, the lockout fees, and the ease with which auto-pay is not retried upon a single problem, be prepared to spend far more than the advertised monthly rate for your storage unit.
Jorge was great helping me set up my unit.
The staff constantly changes. The District Manager is unprofessional. They do NOT give you the $1 for the first month OR the prices listed on the internet when you go to the facility and their excuse is that those prices are different "specials" they don't have. The rent goes up yearly yet the doors are always broken. I had 2 spaces and one I had to switch into my employers name and I was told 3 different ways to do it and none of them were correct. 4 months later we are still trying to get it resolved. Don't rent here!
Very kind pleasant Monica and George did good job
Jorge provides really good servis!!!
Jorge was very professional, knowledgeable and overall fantastic
Jorge and Ann were very helpful as we exchanged units today. Overall, service at this location has greatly improved since Jorge started as manager here.
Contrary to what I was promised by Silvia, prices increase (16% in my case) after 6 months, not a year. Jorge was completely unhelpful in this situatiion, saying it was a "corporate." Try finding a live body at corporate to talk to. Buyer beware
Jorge was completely professional and helpful. Terry at the facility up the street directed me to this office because of my specific needs
Derek and Derrick were very helpful.
Mr Jorge is a great employee who helped me find the right space for my needs.Facility is very clean and well maintained
Jorge and Monica are excellent, always professional and very helpful. However, some of the corporate practices are unethical.
Jorge was great, very helpful! Give him a raise!
Derek did a great job explaining the basics of the storage facility.
Walter is courteous and friendly. He always provider great customer service!
With Jorge and Walter managing this PS, things have been running smoothly. It's clean, both inside and outside the facility. The elevator works smoothly, bathroom is clean, they just added some more new flatbed carts and the gate and doors are all in good working condition. I've actually used a storage facility where I was stuck on the elevator for 45 minutes, one of the carts had a rope instead of a handle, the gate was broken in the open position, the automatic sliding glass door stayed open, there was a strong fishy smell on my floor where my locker was located, the toilet was broken and I was constantly driving over garbage in the parking lot. But, that is not the case at PS. Since joining PS with Jorge and Walter, thing's have been smooth sailing. Plus, they and the rest of the workers there are always available, helpful and personable. I also recommend using this particular PS facility because it is conveniently located right off of Lake Shore Drive for easy access to and from where I need to be.
Walter provides excellent costumer service
Walter provides excellent customer service, Great employee continue doing great work
Jorge is always extremely professional and polite. He always makes his customers laugh and feel welcomed! This place is great, especially because of him. If you need assistance and you want something not just done, but done right, he is your go to guy.
They have very helpful attendants. Thank you Walter for answering all our questions.
Fast and easy supplies. Friendly staff. Been storing my things there a couple of years now. Always clean. Highly recommended.
I want to thank Jorge for his efficient and professional help today! I arrived at the storage facility without my ID card and Code # to open the gate. I went into the office and Jorge quickly found my account and made a new card for me. He also helped unlock the dolly so that we could unload the car and transport our items for storage, and secured it again when we were finished. I bothered him several times with logistical questions and he was very polite and helpful! He provided excellent customer service and made a potentially stressful time very easy. Thank You!!
I want to acknowledge what a great job Walter and Jorge continue to do providing outstanding customer service, whenever I come to the store they always greet me witha smile and makeme feel important.
Very helpful. Stayed open late and allowed us to move. Carmen is very through and professional. Nice place, is clean and safe.
Awesome public storage place I purchased some merchandise and looked at some storages. They where very helpfyl
Great customer service, highly recommended. amazing staff were derrick and jorge
Both Derrick and Jorge were a great customer service experience.
I been moving some of my stuff into storage because i will be going off to college and going to be staying at the dorm and as i was shopping around for a storage place it way stressful because at some places i looked at were way over priced and seemed like employees kept a good eye on the units so did not feel like my property would be safe but after talking to Derrick Pham i was finally able to find the perfect storage place. He was very informative explained the rates with great clarity and assured me that my stuff will be safe.
The customer service was outstanding. Derrick and Jorge were very helpful. Highly Recommend A+++
When i was renting a storage unit at this location i dealt with a employee named Jorge he made sure i understood the rates and was very clear on public storage policies. He very polite and handled himself very professionally
Love going in and dealing with the staff! Jorge, Walter, and Jenell are wonderful and always take care of me.
I rented the unit about a month ago with jorge and he was very proffessional and informative about the terms. The extended hours are extremely convenient. I would recommend for anyone to rent at this property
Jorge and Walter were thorough, professional, and very helpful when they processed my new rental agreement at this Edgewater Public Storage. This is my second rental experience with Jorge, and both times have gone very smoothly. Never any issues with my storage unit.
The folks were knowledgeable and helpful.
The staff at the Public Storage on Broadway in Edgwater were very friendly and helpful. When moving in, they ensured that I understood the paperwork and were very efficient. The facility is clean and well maintained and easy to move in and out of. Since I work during the office hours, I am forced to do most of my moving when the office is closed. It would be nice if there was access to carts while the office is not open, but I am sure if the carts were not locked up they would be stolen and then there would be no carts at all.
I went to this Public Storage location to take inventory and remove items from a couple of storage units owned by a family member who had passed away. I dealt with Jorge Sanchez both over the phone and in person at the storage unit facility. He was awesome!!! He was very professional, helpful, accomodating and attentive to our needs. Also, the facility itself was very clean and well organized. Obviously, the reason for my visit was pretty grim, yet Jorge made the experience go so smoothly for my family - for that we are extremely grateful. I would highly recommend this facility! Thank you Jorge!
I had to store all of my belongings for three years while I was out of work. This place was affordable, clean and the staff were always friendly and helpful.
The staff has always been friendly and easy to work with. The buildings are clean and they have 4 carts available to help move in and out. Jorge, the manger is always helpful and today Tina was great
I had a good experience overall. The only hiccup was that when I made a reservation on the phone, they told me one unite/price, but when I went to move my things in, that unit wasn't available. It all worked out fine, though, and the move out was especially easy. Jorge was helpful and professional.
I'm sending this message to my storage at 5733 North Broadway, My experience with this location has been so amazing from day (1) coming in after reserving several spaces meeting with Carmen. I was uncertain of the safety of my belongings, and Carmen gave me so much assurance showing me the security system, my security code, the original space I reserved didn't meet my needs and Carmen put forth full customer service and said I have a space I believe would accommodate your needs and sure enough the space met what I needed Carmen is truly an asset, no matter what's going on she always try to get a smile or a laugh which always makes my experience pleasant when coming into the storage. Truly an amazing representative.
Everyone at this Public Storage location was very helpful and I would definitely recommend it to anyone! I mainly interacted with / dealt with a gentleman named Jorge who made my experience here great. He was always available for questions or to help, and more than once I personally saw him dealing with a couple difficult customers / situations that he handled very professionally. This location was also clean and well maintained. I would definitely recommend this location or use it again in the future should I have the need!
This public storage if a very clean and safe place to leave your valuable items, the service that Erica give you is very job friendly that would make you want to come back again and always recommend friends.The entire building is huge with extra space for parking and also the units are big enough . I would surely recommend this public storage to any one.
This place was great while we were living in temp housing. Jorge and the rest of the staff made everything go smoothly. I would recommend anyone needed extra storage to give them a call.