Public Storage Self-Storage Units at 243 North Western Ave, Carpentersville, IL
243 North Western Ave Carpentersville, IL 60110
Rent and pay for your space online – today.
Move in during gate access hours.
Onsite Manager Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Move-In & Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Onsite Manager Hours
Mon-Fri 9:30 AM - 6:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Move-In & Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
5'x10'Online only price$ 52/moSmall 5'x10'
$ 52/mo $69Best Price Label
- Outside unit
- Drive-up access
10'x25'Online only price$ 59/moParking 10'x25'
$ 59/mo $79Best Price Label
- Uncovered parking
10'x10'Online only price$ 73/moMedium 10'x10'
$ 73/mo $98Best Price LabelHurry!
- Outside unit
- Drive-up access
10'x10'Online only price$ 97/moMedium 10'x10'
$ 97/mo $129Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 106/moLarge 10'x15'
$ 106/mo $141Best Price Label
- Outside unit
- Drive-up access
10'x25'Online only price$ 207/moLarge 10'x25'
$ 207/mo $275Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x30'Online only price$ 246/moLarge 10'x30'
$ 246/mo $328Best Price Label
- Outside unit
- Drive-up access
Nearby Self-Storage Locations
Self-Storage Near Carpentersville
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Carpentersville Storage Units On Route 31
Sitting on the west side of Western Avenue staring straight at the banks of the Fox River due east is this Carpentersville Public Storage, with self storage units big and small.
A short drive off of Route 72, Route 25 and Route 68, it's an ideal storage location for customers throughout northeast Kane County, including Sleepy Hollow, West Dundee and Gilberts.
A 5x10 storage unit lets folks focus on nature, and not getting everything ready, when it comes to storing all of the fun outdoor gear needed for a trip to Fox River Shores or Brunner Family Forest preserves nearby.
Businesses around the Spring Hill Mall can use a 10x10 storage unit as some extra office storage space, while families off of Huntley Road or near Randall Oaks Zoo can use a 10x25 storage unit to hold onto bedroom furniture, living room furniture, kitchen appliances, washers and dryers and more during a big move or remodel.
Choose from indoor storage units or outdoor storage units, plus the option of climate controlled storage units. Got an over-sized item to store that comes on four wheels? Check out the vehicle storage options at this location, with rental spaces for cars, trucks, boats or RV storage.
When it comes to finding cheap storage units, fantastic customer service or just somewhere to pick up a few moving supplies, look no further than this Public Storage in Carpentersville.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 393)
Taishima customer service was great!
Taishima so friendly and always so helpful!
Ahlyiza is great! Very helpful, polite and knowledgeable. Best customer service experience I’ve ever had. She even stayed after her shift a few minutes to help answer some questions I had! 10/10 Best storage facility in the area!
Thanks Taishima, very professional, courteous, knowledgeable and supportive, I definitely recommend this location, Thanks again for your support
Taishima was such a pressure of talking to. Will be renting with her soon! Thank you.
Tashima was a great help very kind and inviting
Tashima is probably the best customer service I’ve seen in a long time. So sweet and polite! She helped me so much, keep up the good work!
Tashima was of excellent service greeted me with a warming smile and knowledgeable of everything I needed best public storage I’ve used in the state of Illinois
I have nothing but great things to say about this public storage facility. The customer service that I received from Tashema was fantastic. She was very helpful and patient with me. She left no question unanswered and did it all with smile.
Lote caprice service thanks for your help
10/10 Service was amazing ! Taishima was a pleasure to work with! She was able to guide me with the process with total comfort!
Taishima had such a great attitude the moment we walked in to ask questions. Everything was so clear and service was amazing! 10/10
Expensive raise prices all the time sorry
Taishima was a pleasure to work with. She explained all the details and had me set up faster than other places took to explain all their extra fees and requirements. Great storage facility. Highly recommend.
Taishima was sooo helpful and nice I appreciate her good service!!
Jacob has 5/5 customer services.
Store your stuff here
Pretty expensive raised rental 50 each year
Completed my rental online was super easy with the help of Taishima. Thank you during this difficult time. appreciate it!
Piper was great to help me with renting my new space! Thank you!
Public Storage helped me get through my move between homes. The storage was clean and secure. Tashima was professional and friendly during my move in and out.
My entire experience with Public Storage was amazing. From working with Dez to Tashima! Both were beyond helpful, friendly, and answered all my questions. They made getting a Storage space easy and affordable. Everything is so convenient from setting up payment to accessing entry with the app. Thank you so much for making this easy during a stressful time of life transition! A++
Taishima was amazing and very helpful
Taishima did a wonderful job helping my parents and I. They had quite a few questions, but she happily answered them all!
i was helped by Taishima regarding several questions i had which she answered very kindly, she was really nice and helpful.
I’m new to public storage and had no idea what to do, I’m glad this one lady name Taishima (I believe her name was) set me thru everything and explained well how it works! Now I’m positive all my stuff is in a safe place! Highly recommend this place!
Very pleasant experience! Taishima was very polite and helpful with everything, made everything much easier
Tashima was very nice and helpful
Taishima was very helpful I really appreciate her.
Taishima was really helpful and gave me all the necessary information I needed without jumping through loops like others.
Tashima was very helpful, very friendly,polite and friendly
My experience with public storage was amazing. The young lady Taishima was so helpful. The overall experience was perfect.
Taishima is absolutely fantastic!!! She helped me with all of my questions and was really sweet about it!
Val was great!!
Valentin Dis Great! Awesome and fast!
Taishima was very polite and helpful with rental process also walked out to show me parking place I was renting and helped with getting another spot I needed thank you
Want to say it was a unique and good business experience. VAL was polite, patient and informative. He explained everything well and answered all my questions. What an asset to Public Storage.
Samatha has been outstanding! I have been a loyal customer for several years and had an unfortunate rate increase. She was able to resolve that issue along with some other small items I needed handled. Very thankful for all her help!
Samantha was very lovely and helpful! Told me about the app and found my code for me as I forgot it. Thanks again !!!
Samantha was great help today ❤
Samatha was a great help, been renting here for years! Great security, never a worry about my items
Val was awesome and very friendly
Samantha was great, very helpful in giving details for each pricing and bundles
High recommend this location. Very friendly, easy to work with. Affordable rates. Ask for Samantha she will definitely help you out. I’m a highly satisfied customer.
Samantha is great. Clean place always come in to make my payment. She is so friendly!
The property is always maintained and clean. Samantha is an amazing employee who does her job with guasto.
Lori, you are the best!!! Thank you for your help!
Great place. Always clean and taken care of. Lori was super nice and helpful with all our needs.
Very helpful. You can do most everything through the app but the person running the office walked me through the process and I was ready to move in in less than 30 minutes.
Lidia was agreat hel at that location
Lydia was very friendly and helpful I was glad to have someone like her help me because she was patient with me getting stuff done.
Great, friendly customer service ! Thank you Samantha for answering all my questions.
Wonderful experience. Lori was very patient with all my questions. Took her time to explain everything in detail. Loved how friendly she was. Fast and easy to rent a space with them!
This place is very nice and clean. Lydia was very helpful and professional.
Samantha help check me in today. Thank you
Lori was amazing. She helped me with all of my questions and was very professional about everything! Great experience!
Went today, was having a stressful day and Samantha made it completely better. She was kind and very friendly.
Samantha is very professional and very kind and helpful. The place is very clean and organized.
Needed a second unit and Samantha assisted me with that. Unit is very clean and she got me close to my other unit. Thanks again Samantha!
Lori is so helpful. Safe, clean, accommodating. Great place.
Lexus thank you Paula for sending me to Samantha she help out a lot and was very friendly.
Samantha is wonderful. She calls to remind me if payment is short or late. Place is very clean. Thank you Samantha!
Samantha was great and very helpful with my reservation
Samantha was amazing I'm helping me figure out setting up my account!!!! She was very nice and helpful!!!
Samantha was awesome and helpful
Samantha was great at showing the unit to make sure my items would fit. Also show me how to download the app.. Awesome!!! Will recommend this location. Clean and friendly
Very polite and friendly and the property is very well kept clean. Also she mentioned the app.
Samantha was great at getting me started with a unit. Great customer service will recommend it to family and friends.
Yase is awesome!
Samantha has always been so helpful & sweet!!! She made coming to Public Storage a great experience!!! She's the best...
Lori is so knowledgeable and friendly!
Been a customer here for seven years with very little issue. When I do have an issue, Lori takes care of it immediately. Thank you!
Samantha was very friendly and explain the app to me.
Good storage place. Far back building difficult to get to, steep drive for trailers. Rate went up every year but what doesn’t these day. Would recommend.
Samantha was very friendly and polite, and she explained every step of the way with a smile!!
Great service and help by samantha 💪🏽🙏🏾
Excellent service. Samantha was very friendly, and professional. Awesome people person
Samantha was very kind about explaining pricing to me and my fiancé, the place was clean very professional thank you for everything
Samatha is all around great customer service , very attentive to her customers questions i would recommend this place clean great staff keep it up will be back thanks for great experience
Very nice and helpful people for all of your storage needs I would highly recommend them
Great customer service! Samantha is really friendly🙂
Anthony was so nice!!!!! He informed me that renting online is an easy way to rent without person to person contact. Thanks anthony:))))) I appreciate you :))
Anthony is so awesome! Great service!
I could not have been happier with the customer service i recieved Anthony was super friendly and very informative not only by phone but as well in person, once i came in he was very detailed n did not mind answering all my questions ..it's nice to know u can still get great custom service these days i would highly recommend this location to anyone in need of storage n or a pleasant experience. Thanks again to u and your staff.
I came in to see a unit and was unsure what kinda of unit I needed and Anthony helped me find the size and price I plan on getting. Thank you for being patient and kind.
Anthony was so kind and I loved how friendly he was.
I spoke with a gentlemen named Anthony, he informed me of all my options, as in planning on moving soon. Anthony is very knowledgeable and clear to understand. He made the experience fun and professional all in one. Thank you Anthony, I hope to work with Public Storage soon!
amazing service and great communication. Anthony was so sweet to me
Samantha made the process quick and easy. Thank you
Anthony and Samantha gave him Store until he was able to get situated In their new home!!
Samantha was wonderful!! Very helpful :)
Samantha was awesome at checking me in. Place is very clean and lite. Very friendly service!!
Samantha was great with the transfer that we did today
Samantha was a joy and very pleasant to work with. Love her attitude. Very helpful. Thank you Samantha.
SAMANTHA THE MANAGER IS SO HELPFUL!!
Samantha was very helpful with checking us in. The process was super fast
Awesome place. Good rates.
Samantha was very helpful. She took the time on both Saturday and Sunday, to ensure my first experience with Public Storage would be a positive one. Because of her efforts I plan to signup each summer. This year with was just as good as last years. The Public Storage team did a great job signing me up again, and help me through the process. I will continue to store my Boat at his location, based on the great Team....
This public storage was very good although I have now gotten my stuff out of it I would highly recommend it to anyone. The manager is great and even though it is outside storage it is very clean and nice
Calista was wonderful and had amazing customer service when i was there she knew i was in a time crunch and made sure to get me in and out in a very reasonable time
I've never been here
Samantha was great! Very welcoming and just love the experience!!!! Check her out :)
Samantha was very kind and helpful in my process.
WHEN ARE YOU HAVING an auction
Very helpful, positive attitude, very informative...
Samantha was great at checking me in
Super friendly staff! Very efficient!
Samantha is great and offered an awesome service.
Samantha was a great help! Definitely one of my best storage experiences!
Excelente servicio, muy amable y amigable. Muy buena seguridad, muy recomendado. Thanx Samantha!
Samantha was super helpful in helping me select the right unit for my needs and got me into it promptly! Great experience for first time renter.
Samantha was very helpful and great service.
Came in very last minute and Calista was so very kind to stay for me she was completely understanding of my hectic and crazy day and took a load off my shoulders she treated me wonderfully!!! I enjoyed my time there
Samantha is the best! Very helpful and gave better deal than Uhaul.
Great service! Samantha was very helpful. She explained everything I need to know thoroughly
Terrible place that scams you every chance they get. "valued customer" means your about to get yet another rate hike, and renting another locker will cost you more than the first one.
Cant wait to move in Calista helped me today and knew I was in a time crunch so she made sure i was out of there in a timely manner she was very helpful considering i havent stored my items anywhere before and she made it so much easier on me cant wait to be back
Samantha was excellent and very helpful. Thank you Samatha for the great service.
Fast and Helpful. I came in right before Samantha had other people scheduled to come in, and she handled both of us with professionalism and courtesy. Samantha got me through the paperwork, into my storage locker, handed me the codes, and got me back on the road in no time.
Samantha was great! Super friendly and amazing service.
Samantha call me to let me know my autopay did not go through to avoid any late fees. Thanks so much letting me know. Great service!!
Samantha was incredibly friendly and walked me through everything. The process was simple and even fun! Thanks Samantha!
Samantha gives GREAT customer service!
Just went in and bought some items. Ashley was helpful and answered any questions I had.
A really great place! Clean and hassle free. Samantha was super friendly and helpful!
Samantha was so great! So fast and kind!
Samantha did an awesome job with servicing my needs at the storage facility
Samantha was great!
Samantha was an excellent person to talk to about the storage. Great customer service
Samantha was amazing for us today! Bright personality and easy to talk to. Will definately look forward to renting here with a great person like her!
Great place thanks to manager (Samantha). No issues. Helpful. I really do recommend !!!!!!!
Great location, easy access, no problems at all. Manager - Samantha - is very helpful and take care about customers. Great job !
Samantha is a great manager and makes sure everything is in order. Great place to hold your excess stuff.
I read the other reviews before choosing this site and all the other positive comments about Samantha's very pleasant and professional customer service are all very accurate. She was terrific to work with, even when I asked her about the lock fee (you have to purchase their lock) and insurance fee she was very pleasant and courteous.
Almost can’t wait to move in ... after the great experience I had with Samantha. You just don’t have people that have that level of Business an Customer relations. To be so Professional but yeah understanding from customer point of view. Not trying to make me get more thin what I needed, while not letting me be cheap an not get enough space. Again thank so very much Samantha. You rock...
Samantha was very helpful and quickly and efficiently got me the storage unit I needed.
Samantha was very nice and excellent at her job.
Service was great from Samantha
I had the absolute pleasure of meeting Samantha. Talk about down to Earth, personable, kind, caring and so very thorough. I would rent a hole in the ground from this person. I'm in a rough spot in my life right now, she listened, she cared and she understood. Some times all people need is a hug to know everything is going to be OK. She did that for me. We even shared a tear. Thank you Samantha from the bottom of my heart for reminding me that there are still kind people in this world. Public Storage, Samantha is a keeper! Thank you for such a great experience! Sincerely Lisa Groh
Samantha is awesome! Regardless of it being cold and icy, she had a great attitude. Definitely recommend this spot! 👍🏼
Samantha is AWESOME to work with - very patient and customer service-oriented. So happy we chose here to get our unit!
Samantha was very helpful. And has a great attitude.
Got scammed into paying a late fee. She tells me I'm paid through March and to ignore payment emails I was getting, then couldn't get into the facility and had to pay a late fee.
Back from out of town and Samantha helped us out in a quick friendly manner
Samantha was very helpful
Samantha was great and helpful.
Samantha was great
Don't plow more than 1 car width of snow between units. At least 5 feet of snow in front of each unit
Terrible service and there preset hours when u can come in terrible
Samantha we very prompt with helping and helped me make the right choice
Samantha she was great
Samantha was very helpful and made the process easy for me
Samantha was very accommodating!
Samantha provided great service and a friendly experince. Most likley will recommend to a friend.
I’ve been a happy customer at this location for just over three years now, and have a back-in spot for my camper. As I was recently on site hooking up to take the camper in for winterization, two people from the property approached. After talking about my parking spot, if you will, and how I’d always hoped for a pull-through spot to make my life a little easier, these two guys, Dan and Alberto, made my day; by the time I was about to leave, I was stopped and was told that it was all set if I wanted, and really all. I had to do was pop in the office and sign. Seriously great customer service... very friendly and helpful! I’d recommend this Public Storage to any friends and family!
Samantha was extremely helpful! Highly recommend!
Samantha was amazing! She is very informative.
Nathan worked with me through out the process and is very professional and very informative. Makes the very comfortable.
Samantha was amazing thanks for all ur help
Best experience and Taishima was awesome thank you for your help
Everything was great, Samantha was very helpful. Very pleased!
Samantha was very friendly and provided excellence service!
Just moving in today - Samantha was very friendly and helpful. Good experience thus far!
Darren really did a good job in getting me accustomed with all the details.
Samantha help us out with choosing the right unit. Thank you for being patience with us!
Samantha is a pretty nice rep, she is very helpful and found us exactly what we wanted for the right price.
SAMANTHA IS THE BEST !!!!! PERIOD POINT BLANK SHE ROCKS!!!🏆🏆
Samantha great customer service
Nice place, nice people! We park our RV here and have been really happy with Samantha and Nathan. They're always available when needed and they each went out of their way to make sure the spot was a comfortable fit for us.
Great customer service from Samantha. She did an amazing job explaining the lease and showing me the property.
Samantha was great at check-in. Very easy and fast. Very clean storage.
Samatha was. Excellent job.answered all my questions and very poliet
Samantha was very helpful and very nice!
Samantha did a great job checking us in during the rain.
Samantha took care of us in the rain and she was very profecional
Samantha was great! Easy signup.
Samantha was a joy to work with. Very helpful and went out of her way to make sure we had everything we needed! Please be aware that there are many extra fees that they don’t tell you about until the end. $20 for lock fee, you HAVE to pay for insurance, first time start up fee.
Kelly was very helpful in confirming prices and showing units.Location is very secure and easy access.
Samantha Checked me in. She was very helpful getting me everything I needed.
Samatha, is a very hard worker and she is very nice, Go to this storage and they will treat you nice always.
Samantha was nice & helpful
Samantha was great she took the time to explain everything with detail . I was looking to rent the least expensive unit and with her help I’ve rented a 10 by 10 feet for only 10 dollars more instead of th 5by 10 . She conducted her self very profesional and at same time approachable I was very pleased with her help . Thank you.
Samantha is amazing!
Nice experience Samantha was very helpful.
do you have outside boat storage for a 30x10
Samatha shes great awesome customer service and love this storage place. This is the second time ive been here its awesome!!!
Samantha was Very friendly, polite and professional.
Samantha was totally awesome!!!!
I requested a lock cut and Samantha made sure it was done quickly. This place rocks!!!!!
Samantha helped me out in a great professional manner. When I was in need of a storage unit quickly she was sure that I was going to get one that I need. She took the time to show me each size to make sure that I got the one that I needed.
We just moved in and Samantha was very courteous and helpful. Best customer service and will definitely use this location in the future.
Samantha is always so friendly and helpful every time I come in to make my payment. Thank you Samantha.
Samantha and Alberto were great. Awesome service!
Good services from Samantha from this location thanks for all ur help.
Samantha was so great! She found a unit to accommodate my needs and explained everything so well for me. Thank you!
Samantha was amazing today she helped us with all our questions and needs . I honestly recommend Public storage
I rented a storage space yesterday from Samantha. She was very professional and friendly. She explained everything to me and had me work the gate to make sure I understood how it operates. It is nice to see a smile when you walk in the door. Keep up the good work Samantha.
Can i store my Harley Davidson in one of these storage units?
So pleasant to work with!! Very knowledgeable and patient.
Samantha was wonderful. She gave us a tour and was very clear about the various options. She was patient as we debated on size and interior vs exterior. It seems she has incentive to get an immediate decision and to sell locks and supplies, she was professional and persuasive, but not pushy.
Thanks Samantha for all the info and help and making my experience a good one..
Samantha was amazing to work with. She is extremely helpful and very knowledgeable. She made this experience easy and effortless. I would highly recommend this business. The facility is very clean very well taken care of and very secure. This storage facility offers peace of mind for your storage needs.
Samantha were the best in everything from customer service through final signing the contract. She was a life saver with helping me holding and keeping me posted with a parking spot availability till we finally got signing up the contract. Thank you for all your help and support
Samantha was so helpful , I had alot of questions especially since this was my first time renting a storage room. Thank you!!
Kaylee had to work hard against Murphys Law including the computer crashing when I came in to rent. It took some time but her calm and persistence was impressive and she got me my space. Then follow up by Samantha the next business day made the customer service here hard to beat.
Very easy process ! Samantha was amazing ! Thank you !
Samarha was ideal while checking me in today
Samantha is very helpful and polite.It's been great storing here. Thank you for your service.
Definately five star service provided by Samantha...even gave me a ride back coz i made complaint about my leg. Quick and convenient.
Good place to store your belongings. Thanks to Samantha for helping me and my girlfriend out super nice !!!!!
Love it. People are amazing there, understanding!(: especially Samantha !!(:
Samantha was great with lots of energy and spunk.
This place and the staff does not even deserve one star. Leslee is extremely rude and unprofessional. We wanted to rent a storage space from this location and she is the reason for them losing a customer. My dad went by himself to inquire about storage as we have never rented a storage space in the past. She was extremely annoyed with him from the start due to him interrupting a phone conversation she was having. She answered all questions with an attitude and didn't explain any of his options to him. She showed him one unit and seemed like she was done with the conversation. Even after that, he was still going to rent from them. The final straw was when he asked a simple question of whether or not he can pay online monthly. She shook her head with annoyance, rolled her eyes and said yes at which point he asked his ID back and walked out. Considering we have never experienced this type of customer service, he went back to ask for her name. She removed her name tag and refused to provide him with her first name. I went back the next day to speak with a manager. Unfortunately Leslee was the only one there and told me she had no clue why my dad walked out while she was assisting him and refused to give me her boss' name. When I told her I don't want to discuss this with her and would like to speak with a superior, she said "ok have a great day" and walked away refusing to give me any manager's contact information. Public storage should hire friendlier people as their staff or you're going to continue losing customers.
Had a great experience. Staff was very helpful and friendly with the storage of my car.
I came to this location to make a payment for my storage located in Chicago & I was amazed at how friendly Debbie & Samantha were. Wonderful customer service, ladies! Thank you so much!
Samantha is very friendly and nice. Property is clean well lit.
Samantha was extremely friendly and helpful in finding the perfect unit for our needs. Unit and property was well maintained and clean. Thank you Samantha for all of your help.
Samantha is very helpful and she always remind of my payment cause a a very busy man and i like that
Samantha and Debbie you're very helpful in assisting me on my storage unit very well organized and willing to help with any questions concerns or comments that anyone has
Great customer service from Samantha.
Service is excellent at this location. Met Samantha there and anything I needed to do from stepping on the property to leaving left me with no questions and happy to have used this location. Friendliest person I've meet for storage in a long time.
I gonna to say Samantha is very helpful manage she did great service for me every time that for her
Well I was able to get what I needed done, and Leslee M was very helpful. Having to buy a extremely poor quality lock at an exorbitant price when I own several better ones was annoying enough to knock off a star.
Samantha was very helpful in helping us find the storage unit that fit all our needs.
So far my experience has been wonderful. Samantha has been very helpful and personable. The facility is clean and well kept.
Very friendly and they give u all ur information u need Thanks to Samantha 😊
Paula was fantastic as the lot attendant. She was very helpful in getting a storage locker for me, and she explained all the fees. I've worked with Sam previously and she was great too. One of the things that sort of bothers me is "why must I have insurance?", I got a small 5X10 space and DON'T really feel that I should have to pay the $11 a month insurance. You need a waiver for that. Thank you for letting me voice MY opinion.
Samantha was an absolute doll when it came to my first time renting a space. Super patient and really took the time to make sure I got everything I needed and was super accommodating.
Last month Debbie helped me locate a locker in spite of no reservation at Big Timber, closer to my home and for less money per month. She was gracious and conscientious in helping me as a long standing customer of Public Storage. I was VERY GRATEFUL and as a result will continue to rent from you.
Samantha she was a berry nice person we are so happy to rent a unit at this location ,we recomendant this location.
From the very start on the phone to reserve my unit, Public Storage was professional, friendly and helpful! On 6/04/16, I went to make payment on my unit at the Western Avenue location in Carpentersville and my experience with Samantha was TOP NOTCH! She explained everything, gave the option of purchasing a variety of moving supplies, and guided me through obtaining the correct unit size. Thank you Samantha and Public Storage!!!
Debbie &Samantha were very helpful and explained everything. I feel extremely comfy with leaving my stuff in the storge unit. I will recommend family and friends to this place. 😊
I felt I received superior customer service from Debbie and Samantha at this location. All available services from various storage units to boxing and packing materials were throughly explained. I was taken to the unit i wished to rent for inspection prior to paperwork so I knew exactly what i was paying for. Billing and online options were covered as well. Sales person Debbie was very friendly and easy to work with. I would highly recommend this location.
Samantha is so great... every month I go in to pay and she always has a smile on her face. Wonderful customer service with all my crazy questions.
Renting from this location was a great pleasure. Very efficient and helped with all of my questions and needs.......
My new unit is nice and the service was excellent. 5 Stars
Samantha was the best!!! Great service and very professional!!! We were very impressed!!!
Samantha was professional and friendly. She thoroughly explained all features and options for renting a unit. She was quick with the process but I didn't feel rushed. Her attention to detail was refreshing. She most definitely is passionate about her job.
Samantha assisted me in choosing what I needed to store my books, documents, and desk. She was polite, attentive, and efficient. I am confident that I have what I need for now.
Today I went to this sight to pay for my recently obtained storage unit. I was assisted in this endeavor by Leslee M. She provided all the necessary information that was required and made me feel comfortable with my selection and offered suggestions for any of my needs with this unit in the future. Thank you Leslee and Samantha for a pleasant experience with Public Storage
Angela; who was helping out at the cville location was professional, friendly, informative and extremely helpful during the complete process of learning and deciding about storing with them. She certainly has the character and knowledge!
my parents went to Public Storage in Carpeentersville Il Samantha gave them outstanding service. Very polite, and helpful.
I received great service when reserving my storage unit. Samantha was very kind and helpful. The facility was clean and secure.
Debbie and Samantha are very helpful and nice an explained everything with the unit
Debbie & Samantha have wonderful service. Recommend PS for storage.
The service was great. I want to thank Debbie and Samantha for being helpful.
Debbie and Samantha have been so helpful and plesant to work with. I would difinately reccommand public Storage for any storage needs. Thank you.
Debbie And Samantha give wonderful service. Thank you for your support. Lots of great reviews with Public Storage. Service with a smile.
Samantha and Debbie were awesome! Made the moving process more enjoyable. Very well kept property. Would highly recommend this location.
Quick and easy, Samantha answered all my questions and had a terrific attitude!
Debbie & Samantha are so friendly and nice special Debbie.
Very friendly helpful employees
Debbie and Samantha are great good facility friendly people
It's nice and clean and close,and Samantha is an excellent person and very helpful as well very friendly person.
Samantha was friendly, knowledgable. I would definitely recommend Public Storage to friends and family
Samantha did an amazing job! Got me taken care really fast. Thanks for all the help!
it was a very friendly experience.
Samantha was extremely helpful, friendly, and gave great advice about the moving process. She made it all very easy from the storage end of things!
Samantha was sooo helpful in getting me the perfect unit to fit my needs and answered all my questions. Samantha is a great asset to you business.
I needed a one month rental in a pinch. I used this place and they made it very easy--namely Samantha. She made getting started very easy and leaving even easier. Even called to remind me my lease term was ending and I was going to be on the hook for the next month if I didn't get my stuff out by the end of the day. Very fair, honest and up front. Will recommend and use again if the need arises.
Samantha did a great job great personality and helped out with everything.
Great customer service from Samantha!
Wonderful service. You can tell that Samantha loves her job and customers. It didn't even feel like i was renting a storage. More like having a friend watch over my belongings. Thanks Samantha...
Samantha was very helpful and a pleasure to speak with. Very well spoken and knowledgeable about property. I would use this this facility again in a heartbeat. :)
This storage unit is in a nice, convenient location. It is well kept and feels secure. Samantha was on staff when we arrived and helped us decide which unit would fit our needs. She made a very frustrating situation (a delayed close on our new house resulting in my family temporarily moving into a small apartment) much easier to deal with. She was friendly and made sure we had everything we needed. She even called a few days later to check in on us. I was very impressed with the customer service at this location and would recommend it to anyone needing storage in the area.
Just wanted to say Thank you to Stephanie, we have never had any issues or problems with this company at this location. We have always had good service from the day I rented the unit with Greg at the end of May 2014 till we moved out on July 11th 2015 and we were given such great customer service by Stephanie. I felt that they maintain the office and the units and property very well, and their customer service was just great. Never had any security issues, or any unit issues. They really care about their location. Thank you for such great customer service. I would recommend your company to any one looking for a storage. God Bless! Sylvia
Samantha has been an amazing helper to help transition into this move. She has followed up and explained all the agreements in detail. She has been patient and has looked out for the right measurements of each unit I have had to rent from them. Thanks for your help Samantha. I would recommend speaking and working with Samantha to anyone looking for a storage unit.
Great service Samantha was so helpful.
Great service. thanks!
Samantha, the customer service rep. took great care of us, all in one day. We had to relay on the phone back and forth a few times (on our side) before going over to the site. Every time, Samantha answered the phone promptly. She was courteous throughout and very informative. Our only issue with the property is that the turnoff from Rte 31 can be hazardous because of the busy traffic there. Strongly recommend that the company advocate for a flashing caution light near the entrance. Otherwise great service, thank you!
The agent (Leslee) was very friendly and helpful. I wish all my experiences as a customer went like this. =)
We were taken care of by Samantha, she was great. She made my experience renting a storage unit very simple. Shes very friend, fast, and efficient when it comes to doing her job. Anytime ive needed anything she has been the one to take care of it all. Thank you samantha!
samantha is the best. very clean awesome staff. very helpful everytime I come in.
From the first day I had an easy and great experience. Samantha knew everything I asked and was friendly and awesome. I really like that she made sure to save my stuff from melting snow by providing plastic and warning me ahead of time. Great service!
The sales associate was extremely friendly and helpful. I would recommend this location to anyone interested in storing items. One of the best experiences I've had in a long time.
esun buen lugar para rrentar ai las personas muy amables selo rrecomiendo pregunten por samanta
Very easy experience getting everything set up, and Samantha was super-friendly.
Samantha is the best!!! Great customer service :) need more people like her :)
Samantha is awesome and was extremely helpful. It made my moving process so much easier!!!
Samantha she call and remaind me of payment,she is very helpful and very nice. Thank You Samantha
Shanna was very nice and helpful. We went to buy boxes and she pointed out the best deals and promptly helped us.
Stephanie helped me through what was a new experience for me. She explained everything I needed to know and was very patient answering all my questions. You are fortunate to have such a knowledgeable, helpful and personable employee.
Samantha is the most wonderful person I've ever met she is very helpful and knowledgeable
When I first got into my unit, Stephanie took care of me as if I were moving into a luxury resort. She was extremely helpful and friendly, and she has a genuine care for her customers. My unit stayed clean, dry & secure from the first day through the end of my rental. Getting in and out was very easy through the security gate, though getting onto 31 can be a hazard because of the blind curve. Overall a great storage experience, thanks!
Samantha has a very good personality and she very helpful .
The place in dingy, upkeep is nearly non existent, the customers are filthy and trashy. This place has to be the least appealing storage park ever had to put my stuff in. Sketchy things go on there, someone removed my lock, i don't mean using a key, I mean they removed the whole handle with it, no reason for doing so. Went there to get in and couldn't because there was some other lock on, went to desk, the lady said I must be on the "naughty" list and need to make a payment. Little does she know I haven't even missed so much as a penny with a payment anywhere let alone their hole in the wall skid mark of a storage unit. Don't trust the people here, whatever you do, go to the one by big timber and 31, much much much better, and the prices are reasonable. Here they jump prices for no reason.
Hey I was there this morning and I had the best experience ever.Samantha help me. Out this morning on how to do a storage trasfer. No body could of done better than . She was really nice and really helpful thanks a lot SAMANTHA.
Customer service is beyond reproach!! We have been in storage for 15 years with this location and on just visiting we were so amazed with the exceptionally sunny and Helpful attitudes with total availability with all service related questions and whatever else we needed.
This was a great experience. I have used Public Storage in the past Samantha was a pleasure to work with. I have only just moved in, so far this has been a great experience.
Haven't had good service since Sherry left as manager. Talked to the manager that took over after her about the roof of my unit leaking green goopy stuff onto my belongings. He stated he would put notes on my account and have someone inspect it, to this day it still has not been resolved and its been almost a year since I reported it. I rarely go into the office any more because of this kind of customer service, never had a problem when Sherry ran the property and all my questions and issues were taken care of immediately.
I went to public storage completely confused about storing and Stephanie made it so easy and understanding. She truly was awesome and I had such a great experience. Thanks Stephanie!!!
Samantha was very knowledgeable about the units, what will fit and what's available. Very friendly, professional service.
Greg at public storage was awesome
Greg was very quick and helpful in answering any questions I had and helped sort out my problems professionaly and with a smile on hos face. Will continue to do business here for a long time.
Gregg was great! Went through it all and made it so easy and helpful!
Very pleasant experience Greg was very friendly and informative. He answered all my questions and explained all the details I needed to know. Very pleasant personality will recommend to anyone who asks.
Greg tritlett was very friendly knowledgable and helpful.with the whole process
Mike helped me sign up for auto pay... Phew. No more worries!
Very pleasant and delighted with the professionalism of Greg. Excellent customer service!
I went in met greg he was very polite very upbeat I will be recommending everyone I know to come here
Greg was very helpful and professional. Very comfortable with my belongings being here!
Just left the public storage and my must say the costumer service mr. Greg provided was by far the best I've encountered.
This is a good public storage i receive a good courtesi treatment. Form Greg very polite. And attent with the costumers. :)
Very helpful, smooth transaction, can't ask for better help from Greg!!!
Greg answered all of our questions satisfactorily and the customer service was excellent
Greg is a great person he was very helpful in what my family needed
Very good experience. Greg was very helpfull in finding the right storage unit at a fair price.
The manager was very helpfull, answered all questions, spot on guy to have around, super 5 stars (GreG) very satisfied with service
Great service greg is a great man!
Greg is awesome and our storage experience was excellent!
Great service at this location. Greg was very helpful and a great experience.
Greg was great to work with.
Gerg was very helpful and friendly. I had a great experience at the C'ville Public Storage
Greg was very helpful & very nice. He helped us get the best deal & we were very happy.
Great. Greg is suoer helpful
Very good customer service , Greg.
Nice facility. Greg was helpful and answered all my questions. Happy with the service.
Gregión has very good service .
Greg Triplett did a great job! Very helpful.
Great custumer service Greg is very helpful
I like the employee caprice she has excellent customer service she was very helpful and she explain the about the unit very well and didn't mind repeated herself to make sure I understood....she was a big help in helping me to choose what size unit would be right for me...she a wonderful employee very funny to
Greg was excellent. I vacated today and come here with Greg if I need storage. Thanks .
Greg was very helpful and considerate AAA++ service
I have been at this facility since 2011 the rates were reasonable and Greg was a great help. He is always friendly and eager to help with any questions I had. Was also nice I would get monthly reminders on my payment. I would definitely recommend this facility
Greg at the carpenters ville location was the most professional customer service and knowledge of the Public Storage facility I know. With his expertise I will be renting a storage locker from him.
Had a great experience with Greg renting a new unit . Great help great service.
Greg was super helpful and very kind! Thanks for the great service!
Greg is awesome! Great customer service.
Greg very good service
Great service Greg thanks
Greg was really helpful
Greg was a great help when I neede it most! Thanks..
hi today we were the public storage greg was a very helpful person you have a very good employer
Very nice manager (Greg). Was helpful and knowledgeable about the property and the storage units. He also went above and beyond to provide excellent customer service. ☆☆☆☆☆
Greg war a very helpful Anne informative
Great greg was very helpful in leasing my unit
GREG Is a gentleman and an excellent salesman he service does very well and appreciate all he's done
Greg and Caprice are excellent employees! They are so helpful!
Greg was amazing! Very helpful and full of information :)
Greg I like your storage, clean and nice to come in.thank You.
Caprice was helpful when i was a payment such a sweet girl very kind person
Caprice. Was so helpful stayed after. Hours she rock
Caprice and Greg were very helpful on giving me information very courteous😄!
Greg Triplett was very helpful and patient! Great customer service
Greg has great great customer service. He was very helpful during the winter months. You want a great place to store see Greg in Cville.
Greg does a outstanding job. He knows his business great customer service.
Greg is a good man and a good helper an outstanding customer service mean
Greg is really helpful and greeted me with a smile. His professionalism is out of this world.
Greg does a nice job place is always clean always a nice staff. Keep up the good.
Greg has been very helpful. Very good service. I appreciate all of his help.
Greg. Is agood gay very nice gay
Greg is being very helpful and great. Available to answer questions and concerns, good with people.
Greg helped greatly
Greg and Caprice are exceptional. Always calling a reminding me.
Caprice was helpful good worker outgoing very fun
Greg and Caprice were great. Knew the business very.
Greg was very helpful, recommend this facility.
Manager Greg was a great help. And new his information.
Greg was wonderful. He showed me my new storage area and how to use the lock and offered me some storage supplies!!! I would definitively store items here again!!!
Caprice was awesome. She was funny and outgoing and made my visit an excellent customer service experience!
Great service vary heloful if you had to rate him 1 to 10 Greg would get 10
Great Customer Service from Greg
Caprice and Greg were super friendly and made it easy to move out from Public Storage. I am completely satisfied with the customer service at this location. The manager, Mike, is super helpful. I didn't even know I could keep my storage lock, which is great!
Love it there Greg is the best!!!!
Great place very helpful people I will definitely use them again in the future I I ever need to store anything
Great place to store your belongs. Greg the manager is a really good manager and a nice guy.
Candace was very nice and friendly she helped us out. she gave helpful information and in a convenient manner.
Recently rented at this public storage. Loved the customer service from the employees. The manager Mike is beyond helpful and nice. Another manager Alicia also helped me. She was also.very helpful and told me exactly what I needed