Rat shit was all over my stuff and boxes had holes in them when I transferred from one storage to another but thank you Ashley P for your wonderful help
This is one of the most unprofessional places that I've ever encountered! (The location, Alsip, IL)
It is extremely rare that anyone is available to assist the customers. 99% of the time you will only get their voicemail.
As for their fees...you will be quoted one fee, but, when you check your balance it is completely different. The prices change at the blink of an eye!
For the record, I am not a jaded customer...only one that feels disappointed and deceived.
I would NOT recommend anyone do business with them!
Barb is really nice and kind. Great place to check! And clean.
Had the pleasure of working with Nina who helped me get several storage units. Great customer service and pleasant to work with. She deserves 10 stars.
Ms Nina was an excellent help today!
I would totally recommend Public Storage for all need of moving & storage.
Completely save the day for my family!
Had a great experience checking in and getting my unit rented. Nina was super helpful with all of my questions and I would highly recommend this place
I am writing this Google Review for Nina, the manager of Public Storage in Alsip on 127th and Pulaski. I was dealing with five units here that belonged to my Grandfather, who had passed away. I tried calling customer service over the phone to figure out what paperwork or documents were needed to transfer ownership, and they were of no help. I talked to Nina here and she had the whole process done for me within 15 minutes. She has given me tons of advice and tips. She is professional, very well-organized, knows all the answers to my questions, and if she doesn't, she's able to call customer service and get those answers for me almost immediately. Whenever I see her she is always busy and hard at work, whether it's cleaning out the other units, talking to customers on the phone, or dealing with getting customers their units in person. She is a great asset to this company. 5 out of 5 stars!
Nina and jennifer are outstanding excellent helped out so well
Came in for pricing and sizing Jennifer was so knowledgeable and patient will definitely rent with her when I’m ready
Nina es una persona muy amable me ayudó en todo lo que necesitaba le doy un 10 como ella no he visto personas
Nina works very hard taking care of all the storage units.
Nina Was a great help to me with rates and everything. Thank you so so so much Nina for your help, I really do appreciate it
Simply the BEST CUSTOMER SERVICE!!!
Thank you JENNIFER; YOU ARE TRULY AWESOME. ☺️☺️☺️
Extremely welcoming environment. Jennifer was so professional and took her time to answer all our questions and concerns as we are relocating. Our family is confident with choosing Public Storage.
I am writing this review in regards to the employee Jennifer, I attended the Alsip location today in regards to a future prospect of a couple units minimum. I was actually pleasantly surprised how much Jennifer was informative and not only that but very much engaged and willing to take the time to give me all details .With that being said, it was a pleasant visit and I will be a future customer and I may even move a couple other storage units that I have over there as well. I hope that somebody does actually take the time to read this because she made my decision quite easy. Thank you.
Nina is an amazing worker she works hard and is very effective with her work that gets done
Nina was very helpful an polite. She walked me thru the app to get everything completed. I'm very pleased an satisfied.
Jennifer was amazing she need a raise
Tried to give them business since i was looking for a storage unit for my stuff but no one is ever there like is it abandoned I’ve gone multiple times already
Nina was great, she was patient and assisted me through the entire procedure
If I could give no star review I would. No one is ever on site. Tried multiple times to come in and no one is available in the office. Called and still can get a hold of no one! Absolutely ridiculous.
No one is ever on site, no one in the office. They raise the rates and there's nobody ever there to work? Doesn't make any sense. Wasp problem is out of control. Would never recommend. If no stars was an option, it would’ve been given
They need to start letting customers know about these so called "split shifts". They don't tell anyone and we're supposed to somehow know. The hours posted on the front door are obviously false
Staff is never on site. They're on and off. They give the option to pay in person but by not being there, they're forcing people to eventually auto pay. Not joking. Every morning meeting they have is about somehow coercing their customers to auto pay. They raise the rates because of the no rent control in Illinois, and then when you need to speak in person to someone they're not there. Poor service and a classic case of a corporate company that no longer cares. They have more than enough money to keep someone at 1 site all day at each site, but instead they have 1 person run three of them at a time. Greed greed greed
Jennifer is so great, she made my move in quick and easy
Nina was so much help. She was amazing and very thurl on explaining everything about the storage unit
The setup process was very easy and efficiently done with Nina. Thank you
Nina and jennifer are the best. great customer service. Made my transfer so easy
Nina, great customer service. Help me with online reservation. Very helpful.
Nina was outstanding in helping my uncle and I with our unit. Her management and costumer service skills are a refreshing experience. A raise is in order for her. Thanks again, Nina!
I set up my Storage with Nina, very kind, helpful and made my storage experience easy. I would recommend this location, very clean and safe. I rented this unit 4 yrs ago and she remembered me so welcoming, kind, and helpful. Super grateful 😀
Nina was amazing with my storage set up!
Nina helped us out in every way to help me save my storage space. An absolute joy to work with! Thank you!
Josh
Nina was very informative and efficient. Great asset to the company.
Nina was so helpful, she helped us so much! Honestly the best customer service I've had in a long time.
Excellent facility and Nina who works there is the absolute best. Went out of her way to help this last year.
Nina did a awesome job showing me the unit and the location!
Nina was amazing and very knowledgeable thanks for the help!
Amazing Nina is a great help
Great storage facility. Decent prices
Walked in today 1/24 and was attended by Nina and it was a great pleasure, Nina went above and beyond to show me and my family the sizes of the storages. Nina also taught me how to set up my app account and it explained everything so well. Thank you Nina may god bless your kind soul! <3
Nina was a great help to me very helpful
Professional kind beautiful woman Nina
Great customer service and very professional. Will recommend to see Nina.
Ashley really helped me figure out my app set up she’s truly a great employee!!
Ms Nina was great she showed us 4 different sizes we couldn’t make up our mind she asked us what were we putting in storage she gave her suggestion good customer service thanks Ms nina
Ashley was very helpful setting up everything. She went above & beyond with her customer service. Thanks for all she did.
Ashley p was great . Very helpful. 💪🏾
Ashley help a lot thank her
Ashley P. Was very understanding of my issues with transportation of my belongings and worked with me very quickly and well. I kept her updated and she was very appreciative of the effort I took to keep her informed. She even took it upon herself to check-in with me after I haven't moved in right away to make sure I still was and to make sure all was fine
My experience with Ashley was great. She made me feel right at home. Handle all of my needs and did it with urgency and efficiency.
Ashley P was wonderful. She showed me my unit and I got a great price! Thanks again Ashley!
She was very understanding and very nice!!!
Service was wonderful from Start to Finish.
I truly appreciate their Service. I felt so Comfortable.
All staff are "Second to None." Thank You 😊
Ashley P was great she really helped me find the right size storage space at the lowest price!! GREAT JOB!!
ASHLEY WAS TOTALLY AMAZING!!!!!!! 10🌟 STARS!!!! GREAT CUSTOMER SERVICE, INFORMATIVE, OVERALL GREAT EXPERIENCE 👍
Ashley P was amazing helping me and her personality is amazing I wish she would be at this space more often
ASHLEY WAS TOTALLY AWESOME SAUCE AMAZING!!!!!!! 100 🌟 STARS❤️GREAT CUSTOMER SERVICE, INFORMATIVE, OVERALL GREAT EXPERIENCE 👍
My experience was professional Nina was Nice and showed me everything
Nina was helpful, knowledgeable and very friendly!! Great experience and good reflection for the company !!
I had the best help today Nina made everything easy u rock we need more people like u
Nina was absolutely amazing. She made my transfer process so easily and savings me hundreds annually on my storage rental. She was well versed, efficient and her follow-up was top notch! Thank you for taking care of me and keeping my business!
Had a great experience renting a unit from Ashely P!! Smooth process and new her stuff
Nina was very prompt and great customer service!
Nina was very helpful and was extremely nice. thanks so nice
Great customer service I received by Nena very friendly and nice
Nina was very polite and informative. She was so helpful in getting me checked in, and explaining the application and how the entry and exit works. She was very in depth and knowledgeable. I highly recommend this location and speaking with Nina about any questions or any help needed!
Nina was amazing and helpful
Ms. Nina is very helpful and very understanding. A great representative. I recommend this facility.
Nina was so warm and helpful. She made my experience easy and stress free .
Nina was very helpful, and she explained everything clearly. Thank you!
Katie was so GREAT AND FUN to do business with !!She helped me with my insurance questions and clarified so much for me when I was so confused . KATIE IS AWESOME !!!
Katie was so helpful and kind took time to help me with app.
Great service. Nina helped me out a lot and was pretty fast and nice.
Thank you :)
Great customer service was great thanks Nina
Nina. Was great great help
Nina was the best ... very informative and best attitude
Nina was great explained everything well. Definitely recommend this location
Nina is such a good spirit person She got us in and out with no problem thank you
Nina was very helpful and informative
Great customer service from Nina! She took up a lot of time with me, and explained things in detail. Much appreciated!
I’m happy with this service that Nina provided.
I really appreciate the expert customer service from Mark at the Main Office. He was able to transfer me to a Bigger Space and Save me a lot of Money. Thanks again!!! 😎
Katie was kind and helpful.
Nina is the best. Pleasant smile and very helpful. Thanks
Tim is very nice and polite
Nina Great customer service and best location
Nina was a great help! Really appreciate it.
My daughter got kill in a car accident trying to get her and her kids stuff they want me to pay $642 no respect for the dead got to get it by tomorrow or they gonna auction it off
Our usual place office was closed and had to go out of our way to pay the monthly rent. Otherwise very good place.
Nina was very nice and helpful.Would send anyone to her.
Nina was very pleasant to work with she went above her call of duty to ensure I was comfortable with my first experience.
Because of Nina she is the reason I still here because of her service
Katie I really appreciated the help that I received from Miss Katie her expertise work ethics she’s an excellent employee thank you very much
Nina was such a wonderful help! She was pleasant and made our experience the easiest part of our day!
Nina was VERY nice and helpful!!! She knows her stuff
Great customer service. Thank you Nina
Nina at Public Storage in Alsip is amazing!! She always provides amazing customer service.
Great customer service thank you Nina!
This is great and great customer service Ms. Nina
Thank you sooo much Tia for your service .
Nina is the Best great service
Nina was amazing and kept calling to check on me and make sure I was still coming!! It help me out so much because I had a lot of stuff to do and it reminded me that I had to go there!!! 😂🤣😂🤷🏽♀️🤷🏽♀️🤷🏽♀️Thanks so much Nina for your professionalism, patience, and very calm and beautiful attitude!!!!
Tia was so unbelievably kind and helpful today. She greeted me with a smile and answered all the questions I had. Thank you so much.
Lisa was very helpful. Great job.
This place is Amazing !!! I have not seen customer service like this since the 70’s!!!
I was met at the door by Nina she was wearing a mask and I could still see her smile !!! I have never got a storage before and she absolutely killed it !!!
From the minute I walked in to the minute I left she took such great care of me !!! We are a big Real Estate Company and know service when I see it !!!
Public Storage should be very happy to have her on the Team !!! Definitely recommend this place if you need storage !!!
Lisa is very very helpful and kind