Great atmosphere and people; Sara was extremely helpful. Thanks!!
Great facility, very clean and well kept. Service is FANTASTIC, Barbara couldn't be more helpful and kind. Store here, you won't regret it
Moving can be a stressful time but Barbara made my moving experience a breeze. Thank you for Barbara 🌞
Sarah was so nice and helpful
Just had very good experience getting a 10 by 20 unit today the lady took care of me very nice and very professional
Staff is always pleasant and courteous! Special thanks to Sara!
I worked with Jennifer most kindest lady beautiful service in and out quick clean area
DO NOT RENT HERE!!! Several customers storage spaces were broken into, including mine. If you care about the items that you are storing, then, DO NOT RENT HERE!!! Two felon burglary criminals broke the fence to the PUBLIC STORAGE property, and then broke into customers’ storages with lock bolt cutters. They ransacked boxes etc and stole several items of mine during the middle of the night. Please be very very careful and VERY LEERY if you are thinking about renting here, NO MATTER HOW NICE STAFF APPEARS to be, because those ARE FAKE ASS REVIEWS!!!
Barbara and Gwyn could not have been more professional and welcoming!
Thanks ladies!
Came into the office Sarah was nice and helpful
This is a great facility and Sara was awesome.
Sarah was so helpful and funny
Sara was very very helpful
Barb and Gwyn really helped me!!!
Joyce and Sarah was very helpful
Update: this is what they replied with in photo below
Lady at front desk was NOT so friendly and the storage closes at 9:00pm so if you get out of there at 9:01 p.m. they sent you several messages pretty much reprimanding you for not getting out at 9:00 or before. It was not okay with me at all! I will stay my month and I will move out
They are exceptional they really worked with me
Great experience. Thank you Sarah for all of your help!!!! You rock!!!!
They increased the rent all the time
Sara helped my mom with her gate code and was very friendly and nice!
I came in the office the other day and Sara was extremely helpful.. I had issues opening my unit and see came out without hesitation to assist.
Clean location and helpful staff. Thanks for the help Sara!
Sara was very helpful with showing me all the different storage size and helping me pick the storage that works for me.. THANK YOU SARA!!!!
I came in to get help with the app , Sarah was able to help me right away
I enjoyed my experience at this location, I inquired about a unit Sarah was very informative and answered all of my questions …
Sarah was so helpful today
Sarah 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾
Sarah was very helpful and kind
I would never go to this place again looking for a new place paid by Bill for years when I need to retrieve personal items. I am blocked out called customer service. Customer service said there’s nothing we could do hell of a way to run a business. do yourself a favor go somewhere else, they are not willing to help you if you have a problem here they’re willing to take your money and not give your stuff back
Sarah was awesome and found me a great rate!! Very satisfied
They Increase rent all the time .
Very greedy company I don't recommend this company to work with at all.
The employees are very nice. Had trouble with the app with getting access. It would not connect to the gate entrance.
Recently, I rented a storage space. I had so many questions regarding the facility and the process of storing my items. Sarah and Gwen answered all of my questions! Both Sarah and Gwen are so friendly, and they really go over and beyond to assist their customers! Unfortunately, great customer service barely exists nowadays. However, Sarah and Gwen have proven that they’ve mastered the skill of providing excellent customer service! If you’re looking for a nice storage facility that offers great customer service, please go see Sarah and Gwen to assist you!
As a repeat customer, this experience has been the best. Sara made sure she match my exact needs for a unit, she was very patient with the down of the system and had to finish processing my app manually, she excelled the customer experience with her multi tasking skills. My last experience was not this great and I now know I should've had a unit that matched my needs as I do now thanks to sara
Jennifer and Sarah were very helpful! They helped me with all my storage needs and were very pleasant to work with! Best Public Storage I've been to.
Sarah was very helpful and polite. I was able to get in and out with no problems
sarah was so nice and helpful 👍
Sarah and Gwyn was so helpful and had great customer service! Keep up the great work. They make this my favorite location!
Sarah, thank you so much for all of your help and time you spent showing me whats available and also helping me with the app . A wonderful job! I appreciated all this help very much!
Everytime I come to this place the staff is very friendly and helpful. I always have a very pleasant experience.
Second Review: The lady named Sarah was super nice and helpful.
Sarah is always my goto at this location she is extremly helpful and knowlwdgeable of policy and procedures. thank you for being kind and thoughtful. GREAT JOB SARAH
Sarah helped me out so much , also explained everything so I could chose the right unit ! Thank you !!
Going to a storage facility usually does not evoke feelings except frustration about how I accumulated so much "stuff". Therefore I was pleasantly surprised on my latest storage adventure to meet someone who was personable, efficient and helpful. She was knowledgeable about what was best for my needs and very proficient in making it happen. All of this with a smile on her face! If you have storage needs or questions I would highly recommend Sarah who manages this facility. Feelings this time around, satisfied and pleased. Thanks Sarah!
My wife and I came in inquiring about a rental and we were delighted to speak with Sara, a very helpful young lady. We appreciate the service!
Sarah was so nice and very helpful.
Joyce and Sarah was so very helpful and nice
My experience was very pleasant. The young lady who assisted me was very helpful and pleasant. She answered any and all my questions. I will definitely use this location again.
I initially spoke with Christine from customer service over the phone, emphasizing my need for a climate control unit. Despite double verifying, I was provided with a regular unit instead. Feeling frustrated, I visited the office and spoke with Sarah, who went above and beyond to assist me. Despite my frustration, she remained patient, attentive, and exceptionally kind throughout our interaction. Sarah took the time to explain all the necessary information about my unit and provided clear directions on how to access it. Her professionalism and dedication to customer satisfaction truly exemplified world-class service. Thanks to Sarah's outstanding assistance, I left the office feeling confident and satisfied with my experience. Based on the exceptional service provided by Sarah and the team, I would wholeheartedly recommend this location to anyone in need of storage solutions.
Don't rent from them. They are a huge rip off!
Sarah was kool!!! she help me through the process of getting a storage unit , she was helpful and patience(I needed extra help😂!!!). We even had a laugh or two about an old skool snack from back in the day!!! I had a positive customer service experience with sarah!!!
Working with Sarah was a wonderful experience, so helpful and kind!!!!
Sarrah was great.. she made moving into my storage easy an fast I recommend this location to anyone ⭐️⭐️⭐️⭐️⭐️
I recently vacated my unit and Sarah was extremely helpful. She kept my family and I laughing and made our move easy and delightful. Such a wonderful person.
Sarah help me and my mom download the app on our phone she was so patient with us👍🏽👍🏽👍🏽👍🏽👍🏽 thank u Sarah
I deserve to give myself a google Sarah you are the greatest
Barbara was kind and pleasant and so helpful! Thank you!
Each month I call, pay, laugh, repeat! Sara is quick, will make me laugh each and every time and remind me to have a great day no matter what! The only public storage for me! Thanks Sara!
Store 4849 w 115th street Gwyn is the bomb, she's awesome and I love her here! Great personality info on point GREAT EXPERIENCE! 💖💖💖💯✔️✔️✔️
Sarah was very helpful and have a lot of patience
Sarah was so kind and helpful.
She assisted us all the way thru the process. Thank you Sarah!
Very clean facility! Sarah and Gwyn made my move in process so easy. Thanks!
Customer service was great! The ladies were patient and answered all of my questions. Thank you!
Sarah was VERY helpful and polite. Thank you!
Gwyn and Sarah were extremely helpful, answering all of my questions, and walking me through the process of renting! Thank you!
Sarah and Gwynn was so nice and helpful
Donot store with company they will increase your monthly rate every 3 to 6 months and it's not a 5 dollar increase more like a 40 dollar increase plus storage place is full of spider webs
Nina has been very helpful with any issues that I have had recently. This is for the Public Storage at 12730 South Pulaski Road.
Sarah@ the faciIity get 5 stars for excellent customer service.
As far as the online reservation and app, I would rather get my teeth pulled. The lead in to get your business and then the let down with surprise fees and automatic charge for insurance.Corporate gets zero stars.Its almost like they think there are no compeditors for storage in the Chicago market. Thanks to the good people running their day to day operations.
Never a problem there. Other than the rates went up 4 times in 3 years, and sorry to say, I don't use my stored items enough to pay $70 a month for a cubicle that's 5ftx5ft. I'll repack and figure out other storage options.
Although location of this storage facility was convenient and I appreciated the app to unlock gate and access garage area, I regrettably have to give this facility a one star based on the fact that they raised my rates after only 3 months from a reasonable $147 a month to $360 per month. They sent notification in December two weeks before Christmas at a time coinciding with a snowstorm. It was as though they timed the increase to coincide with bad weather and the holidays to ensure a highly messy and inconvenient move if we chose to vacate. Lesson learned, we will not use public storage again!!
Great customer service! Sara was very nice and helpful she helped me with my App and all questions I needed answered. Very professional!
Sara was wonderful today. I called for assistance with canceling my insurance and Sara helped me download the App and cancel within minutes.
So much to do, so little time, but she was there to help. Thank you Sara!
Sarah was very professional, patient, and helpful. She answered all questions and concerns I had.
Sarah, Gwyn, and Naikia were very helpful and nice. They did a great job with answering questions I had about my bill.
Sahra at the Alsip,location is Amazing!!
Go
Sarah was a Joy and Lovely person.
Sarah was so patient with she was very nice
Sarah and Gwen were fantastic! Very helpful with all of my storage needs!
Sara did an awesome job helping me out with navigating the app when it wasn’t working for me. She was so kind and patient. Thank you Sara!
I stopped in at Public Storage for prices and availability because I needed a temporary unit. Sara was so professional, friendly and helpful. I will be back soon and Sara definitely has a lot to do with me returning there!
Sarah and gwyn was so nice helping me with app
Sarah was so helpful and great customer service
Secure facility. Environment controlled spaces as well as outdoor storage sheds.
Brandi is an excellent representation of wholesome and professional customer service!
Sarah and brandi was very help with my first time move in the support and information given was excellent customer service I will let anyone know that needs storage to come to this location service impeccable and space very clean.
Sarah Gwyn were so helpful I came in they both greeted me with a smile very helpful
Sarah was absolutely fantastic! We needed a second unit to accommodate our big move, & Sarah was very understanding of our special needs. The care she exhibited was both kind & special.
Would like to thank Sarah and Gwyn for their smiles and great customer service while making my payment
Sarah was extremely helpful, pleasant, & knowledgable with helping me solve my issues.
Sarah thank you so much! For your help..?THE BEST THE BEST😊
I called this facility for information and could not have been more impressed with the service I received. Sara was very helpful and kind and very patient with all of my questions.
Called regarding storage rental and spoke to Ms Sara. She was very professional and patient while explaining the rental process and prices. This includes giving me options of doing the rentals online or coming in to the store so she can assist me
Friendly staff. Always very helpful. I lost my house keys a few days ago. . Ms Sarah went above and beyond to look for them and found them for me. I cannot thank her enough.
Sarah did a GREAT job assisting me, very welcoming!
Sarah was so nice helpful and charming
Sarah is always incredibly nice, easy to work with, and happy to help. The gate off frontage road doesn't work half the time, but the ladies in the office get someone out to fix it every time. Good experience so far!
Had the best experience with Sarah. She took care of my husband and I, would definitely recommend this public storage.
Sarah was so nice and helpful
I have been a long time customer. Today, to my surprise, I got a call from Sarah, who is very pleasant, knowledgeable and customer oriented. She informed me that I will get a decrease on my monthly unit rent. Thank you so much for initiating my rent decrease. I'm actually doing the happy dance now 😊
Sarah is very helpful and nice
Great Service here! Thank you Sarah for all your help with my transferring of units. Excellent customer service ~ I recommend working with Sarah!!!
Sarah was a great s
Worker
Sarah was phenomenal! She was more than happy to show me around to the various units available, helped me navigate the app, and answered all of my questions.
Corporate called and was very helpful!
I had a problem paying my bill on the app. Called and spoke with Sara, and she walked me through the process on how to get everything done. Great Customer Service!
I think it's great. You can get into.your things with ease
Wonder staff and great customer service
Nicole was really helpful and got me every bit of information to get me off too a great start
Thank you
Good experience Gwyn
Sarah so nice help me out with everything
Sarah and Barb were an amazing help. After not being able to get into my deceased aunt's unit they worked with my mom and I to get everything handled and situated a fast as they could. Very wonderful people and great customer service. If there are any bonuses or awards they deserve them all. Thanks again ladies for making this easier!
I have been at the location for 10 years and am very unhappy
I have reached out to the location and district manager with concerns and they are NOT addressed or take a year to be fixed ALL the while the rent keeps going up and up and up
The same UNIT is $288 a month that I am being charged $427...
The location is supposed to be staffed until 6pm
Last night there was suspicious activity going on at 540pm with no one in the store I called the next person I have a number for (District Mgr Sal) left a message of this info and still have not recvd a return call - the location is usually messy and not very well cleaned. I am overall concerned about my belongings and safety at this location. For being a decade old renter that has never once been late I feel I am not being treated fairly and respected by anyone at this location. Looking into other rental options now.
Very friendly and helpful staff!
Sarah was so helpful she was the best
Sarah was very helpful and very nice.
Andrew has AMAZING customer service! He’s a great communicator and goes above and beyond your expectations
Andrew is Amazing! Provided perfect service and went above and beyond to help my family and I!
Andrew was a fantastic help to me today! Andrew's awesome customer service care by listening with concern, professionalism, and bringing about a positive resolution for me, makes a great difference in customer experience. Thanks Andrew!
Hey rented a unit from you guy's and just want to say that Andrew was awesome very thorough and knowledgeable.#veryimpressed
Janine was so pleasant.great customer service☺☺
Sarah was a great person to me!
Sarah and Andrew was delightful.
Tim was a phenomenal attendant very helpful to turn a very hectic day peaceful. Thank you Tim and public storage!
Sarah was absolutely helpful and extremely nice! So glad I chose this location!
9-9-2022
Sarah was very curious and took care of my needs in a professional manner the process for obtaining a storage unit at this location was effortless…thank you so much
I got the “$1 for the first month” that’s a lie! I was charged over $100. Plus more. They never answer the phone. They don’t give out proper instructions and every time you speak with someone they all say different things. They clearly don’t communicate. HORRIBLE DONT DO IT
My experience with Janine at Public Storage was immaculate. She was extremely knowledgeable, efficient, and friendly.
Tim is the man. Thank you
Sarah was awsome! Great help
Sarah she was really nice, thank you for you help!
Ms. Sarah has a great attitude and customer service. She is great!! Thank you
Pleasant wonderful experience! Tim was very informative!
I initially had an unpleasant experience, but I came in today and Tim’s excellent service made the experience much better.
Janine & Sarah were Fabulous and so very helpful with this process. I would definitely recommend to friends and family.
Very smooth and easy process. Janine and Sarah were both extremely helpful and respectful. All of my concerns and questions were taken care of on the spot.
Sarah was very helpful and so wasJanine.
Janine was excellent! She was very helpful and polite♥️!
Katie and Sarah were awesome! They made the reservation and sign up process really easy and were very helpful. A+++ service!
I want to Thank Barbara for her wonderful service. She helped me with my storage decision. I really do appreciate the time you spent on me.
Perfect Storage facility. I would give it 10 stars if it was permitted. Barbara was very professional from the time I walked in the door until I left. She was helpful and informative about the rental and the insurance.
Thank you Barbara.
Sarah,
Was very professional and patient and helped me out tremendously. I was very pleased with her outstanding service. If you are think of storage, Public storage on 115th in Alsip is very nice. Thanks Sarah for you most kind assistance.
Sarah was fantastic and so helpful!!!
Sarah was sooo pleasant to work with. She was very informative, , helpful and knows her job. I highly recommend this location if you are in need of a storage facility!
Janine was an excellent help! Made everything super clear, super easy and explained I'm great detail.
Janine helped me today and was very helpful and informative. it was my first time and she made it easy. thank you ☺️
Tim is the man. He can make it happen
Barb and Janine are the best!! They went above and beyond to make sure I got what I paid for. Thank you so much!!!!!
Rented a storage unit fromSarah she was extremely helpful and walked me thru all steps I. Highly recommend!!
Janine ,love her character, excellent, kind and thoughtful ❤️
Tim was wonderful, love my storage
My experience with making a payment with Sarah & Janine has been great. They welcomed me at the door and provided quick and courteous responses. I was in and out in 5 minutes.
Sarah and Janine are awesome to work with! Great storage unit and great rates!
Me.Sarah was so helpful…thanks
Janine and Sarah were so helpful and courteous when I visited the site.
I’d definitely use Public Storage again!
Janine and Sarah were very helpful. They walked me through the process of renting fully and left no question unanswered. They were very professional and courteous. Couldn’t have gone any smoother. Five stars for sure!!!
Sarah and Janine were great!
Janine were great and nice , loved her custom service
The lady who works there is very Nice, Polite n Caring-
Tim and lisa were great!!!
Tim and Lisa we’re great they went above and beyond for us!
tim was so helpful and great person
Excellent customer service fromTim. Very helpful
Thanks, Tim! Great customer service; answered all our questions thoroughly. You're the best! 🙂
Katie and Sarah were wonderful and made checking out and unit and signing up such an easy experience! Great experience!
Tim Was A Great Help With Everything .!!
The service was also and Tim was so very kind and awesome customer service.
Tim is great. Has a nice big store here.
Tim is great!Was very helpful!
Great Service. Thank you Tim for your help
Sarah was so helpful. I needed to extend my gate access so I can move my belongings. Great communication
Tim The Manager is incredible!! He treats everyone the way he wants to be treated. The Facility is going to be Great with Tim there. Stop by snd Rent!!
Tim is wonderful! He got more push carts for us!! Thanks Tim!
Tim’s great! He got the elevator fixed!