Public Storage Self-Storage Units at 15350 Oxnard Street, Van Nuys, CA

Came in to get a storage and Ramseys helped us out. It was fast and easy , he was very helpful.

The staff is consistently friendly and helpful.

Liz was great at here job showing me storages. Ended up with a keyless entry storage. She helped me with both apps to get into public storage and my keyless storage Now I don't need to remember to bring the keys with me.

Liz was very helpful

10000 for Liz help me set up my public storage app

Really good customer service. Liz was super helpful in getting me set up with a unit and downloading all the necessary apps for the gate and lock. She also personally showed me around the facility. Overall space is really clean and seems pretty secure.

Very good customer service people

Mike is the best This place need more people like him Helped me with problem that nobody else did Awesome guy!!!

Staffs are very helpful esp Liz for walking us through with everything we need.

Liz was absolutely amazing!!! Very patient and walked to show me the unit and explained everything in detail.

Liz was really helpful and offered great customer service she exemplifies what a person representing Public Storage should be doing for its customers

My customer service was very good. Liz was very kind, helpful and patient with me helping get easy access in creating a app to pay my bill & enter the property. This is the kind of service I enjoy whenever I’m doing business. Liz is also very informative. I’m happy with her service.

Thanks to Mike, Liz, and Jazmin for patience and friendliness!

Come see Liz she really helps you out I was in old customer from another property she worked I'm glad to see her

This place sucks. They keep raising the price every few months, and the code box for the gate is on the wrong side going in plus you aren’t supposed to be too close to the gate otherwise it won’t open so you have to park like 10 feet from the code box, get out of your car, and walk over to it to put your code in, then walk back to your car, by which time there is now someone behind you who just drives in directly after you which you’re not even supposed to do but they don’t enforce it so what’s even the point of the code box anyway. On ne plus side the facilities seem very secure and it’s nice just using the app to open my unit.

Liz is very accommodating she helped me with a second unit

Liz is very professional and is the best service in this office.

Great customer service.

Not a fan.

Excelente servicio 👍

This review is for the employees ONLY. Their great, especially Liz and Alba. Those two make sure to always treat me special when I visit my unit. Liz even convinced me to downsize, saving me money. Great employees

Liz was absolutely great! She physically showed me the space and helped me with the paperwork. Made it real easy to rent space! Jim

Great customer service.

Met with Liz today. She was very helpful in helping me complete my rental agreement. The facility was very well kept and the climate control was working well on a 90+ degree day. I have no experience yet using the facility but will update if any issues arise. I have minimum standards for the facilities I rent from. If they raise the rental rate in the first 12 months I will update with a warning about bait and switch marketing advising you to choose somewhere else. But if their policies are as ethical, as their staff are helpful, that should not be an issue. In todays world ethics matter more than ever, so I only support businesses which understand that.

Just moved my stuff in, very easy process, LIZ was amazing, great service!

This 5 star review goes out to Liz, who went out of her way to resolve a 40% rental increase only 3 months after moving in. Now for the ZERO stars, which goes out to corporate. Who simply throws out an increase and sees if it sticks with limited blowback. Cause all they care about is the $$$.

Liz was amazing. She made the process so easy. She took time with me and explained everything.

Alba is the BEST customer service ever! She is very kind, helpful and gave us all the support that we needed. Please give this girl a raise 🤭🙏

Liz is the greatest! So helpful and hooked us up with a perfect unit at a great rate!

Reservation process was very easy, facility is nice, good staff!

Liz help me out with my rental today she was amazing

Liz was and is amazing here!! Need help with anything she is your lady!! She will help you out big time!!! She helped me out big time!

Liz is awesome need anything ask for her 10 stars

Liz is the best come ask for her

Liz is wonderful help me with my app

Great team at this location: Property Manager Liz, Jasmine, and District Manager Mike. Thanks!

Liz is amazing she helped me with my unit thanks

Liz , Ramseys, and Katie were amazing and true blessings amazing!!! in Jesus name

Ramseys gave amazing customer service , very attentive and very informative. Answered all my questions and was very kind though out the whole process. If you come to this Public Storage, definitely ask for Ramseys !! He will do an amazing job helping you out :)

Ramseys was awesome! Very helpful getting us set up with a larger unit!

Ramseys is a 5 star no doubt!! Great attitude, service & communication.

Ramseys helped me out so much. He's a boss

Thank you Liz help me with my rate

Ramseys help has been super useful. He’s really patient and a super nice guy!

Liz was awesome she made sure I was close to the entrance because I have a bad knee and took great care of me. Thank you Liz

Huge shout out to the awesome staff at the Public Self Storage on Oxnard and Sepulveda!!!Liz and Justin went above and beyond to help me out, I’m so impressed by their professionalism and exceptional customer service. Best experience I’ve ever had w a storage facility. Entire process was so easy. Thanks you guys!! I absolutely recommend coming here for your storage needs!

Excellent facility however there is a need for some improvements. If interested, let’s talk and I will share my thoughts and insights. Thank you for your time and attention. Kind regards, Bernardo Hernandez

Everything is good by now. Stuff is pretty friendly. The only thing I don’t like cuz they change the hours but we can get use to it.

Liz helped me find the right unit the property is clean

Liz rocks!

It wouldn’t be so hard to have an employee announce over a speaker or walk through the buildings telling everyone they need to go. Got locked in without a lock on my storage. Absolutely ridiculous.

AVOID AVOID AVOID! Save yourself the trouble and AVOID! I have been renting here for the last five months. The only reason I chose this facility which isn’t close to my house is because the price was so low. DONT BE FOOLED… they have raised the rent every month for the last four months. I refuse to be their fool so I’m in the process of looking for a new place to move all of my things. It’s a con, typical bait and switch. SAVE YOURSELF THE TROUBLE! Two stars are only because it appears to have clean facilities And the hours are a JOKE!

Alba was an amazing and helpful! She showed up a few units and made the process fast and easy. Great attitude!

My experience at Public Storage was GREAT all my Questions were answered.Liz broke everything down in detail this is what I call customer service THANKS TO LIZ

Great and fast service renting with Liz at 15350 Oxnard St Public Storage , very pleasant and professional ! Thank you !

Liz, Jasmin, Alba really helped me figuring out how to use the mobile app! Five stars all around!

I have been using this facility for sometime and the Manager and her District Manager Had a water intrusion issue last January I was very upset that my unit was one that was rained upon water coming through the outer walls due to the wrong paint applied when building the newer building. I was frustrated over other issues not something that they have control over. Insurance and flooding is not covered by my home policy. They have been nice and polite and I was not At my best. So I want to say Thank You, for being so helpful today.

Excellent customer service and storage units

Excellent

Mike and Kim very helpful and easy

This location all the customer service reps have always been great! Justin is new to me But adds extra to excellence. Very kind and patient in addition to thorough. He definitely synergies with the team.

Very professional staff

Such a great experience for a first-time storage unit renter! Liz was so helpful and kind!

Great employees

Great service it was my first time here I was a little lost at first but Liz helped me find my unit and was very polite

Liz and Alva are awesome! i appreciate the wonderful service you provide. Would definitely recommend this Public Storage Location! A+++

Liz was amazing

Liz was amazing and helped us find a storage unit at a great price quick. She was kind helpful and a lovely person

These guys are amazing! Best storage facility ever! They really go above and beyond in their customer service. (it's also one of the newer and cleanest facilities I have been at)

Really a pleasant experience. Great Staff, new storage facility and super clean and convenient. Thank you!

Good service

Very friendly and efficient experience Alba was very helpful

Liz was super helpful and awesome

Front office was very helpful! Liz helped us set up our app and showed us multiple units we were interested in. Great location!

Worst experience with this storage facility. Incredibly mean and combative staff. I rented a unit online and showed up and no one was in the office. I waited for someone who was very rude and unhelpful and told me he didn't have time to help me and I had to do it online. I couldn't do it online- they sent me a message saying you can't do it online. So i went into the office and they were super difficult and then told me I wouldn't have time to move my stuff in anyway that night when they knew I'd been waiting for 30 min in their parking lot. I left immediately and went to Extra Space where they care about customers and are super helpful and go out of their way.

Liz and Jose were awesome! helped me through the rental process clearly and efficiently. i am very satisfied with the service i got here and look forward to my rental!

Fui hace unos días atrás para decirles que avía acabado mi promoción Que si podían autorizar unos meses más de económicos meses Y me dijo la persona encargada que mañana le regresan la llamada para solucionar ese problema y ya paso 4 días y todavía sigo esperando a que me llamen y nada de nada

Door locked behind me with my stuff exposed and no one could let me back in. No one warned me that all off the doors lock automatically and that there would be no way back in. Customer service line was equally unhelpful

I have had very good experiences here with both the staff and facilities themselves. Liz and Kim are extremely pleasant and helpful with any questions or concerns. I am grateful that they’ve kindly helped me with all my storage needs. There’s secure parking and all the buildings are clean. A++

Jazmine over there kind of ruined my experience by being rude on the phone .

Liz and Andrew are pleasant and professionals

Liz its a very knowledgeable and helpful staff store always clean and ready to help

Clean, price good. Friendly associates, and the Manager does a phenomenal job here. She's knowledgeable, friendly and great at selling solutions and solving problems. Thank you. I'll definitely rent again, and refer friends and family.

Liz and Alba provided with a 5 star

Liz is absolutely amazing, ran into some technical difficulties and she immediately made everything go right and handled it no questions asked. A+++ service highly highly recommend this storage facility and make sure you ask for Liz!

They well steal your stuff don't trust this place

They have accessible prices , they are friendly. 🫡

Great! Clean and easy.

For my first time renting a storage unit Luz was amazing.. she answered all my questions and was very helpful getting me the right unit I need for my move. Made it very easy!

Liz is super nice and the place is well maintained and kept, the rules are there for a reason , follow them and everything is great

Liz took my payment she’s very knowledgeable and helpful so is Brad

Liz was so kind and helpful. So patient with me, she walked ne through every step. So happy I picked this location!

Can not be there after 5 or 6 pm (depending on day). Not many carts. Seemed secure. Clean.

Liz number one

Liz was really patient and helpful- great service

Thanks a lot for the best service, very good price and nice good staff. Liz is great. The building is new and very clean.

From the minute I walked in, the customer service was amazing. Liz walked me through and explained everything thoroughly. Any questions or concerns I had she answered them. The inside and outside is also very clean which I appreciate. I would recommend this location to anyone looking for a self storage unit that is very reasonably priced.

Liz i wan to thank you very very much, very profesional atitud and stress free

Ok

This public storage is one of the cleanest ones I've been to and I've rented from quite a few. The prices are reasonable compared to other self storage facilities in the area. And all entry to every gate, door and elevator are all done on your phone so there's no crazy long code that you have to memorize. The staff is extremely friendly especially Liz. She was quick but super efficient and really sweet. I highly recommend this place.

Liz hizo un servicing muchisima Gracias.

From my experience, the staff is very friendly and helpful and the facility is both clean and secure. My main and so far only complaint is that the hours are not ideal - they open in the late morning and close in the late afternoon/early evening. It's impossible to swing by before or after work, and it's rather inconvenient. But the unit is close to my area and therefor the best choice for me personally.

Rented two units and was having some issues with locations..Liz guided me through the units and helped me find the most convenient one that was available.. Which was above and beyond what a customer could have asked for. I also had a problem finding carts here 1st day and Liz literally went to all the buildings to find one which was very kind! If it was not for the great service I would have left because... To management... -please get more carts it always seems like there are none. -also it would be more convenient if the access hours were extended like 6/7am to 7/8pm. U-Haul truck pick ups are usually at 4pm the earliest so I lose one day cause you guys close early. I can't start early next morning or finish late. It's really annoying tbh. -the access system is high tech but it also becomes annoying, it's much easier to remember the code, and enter manually.. -building is nice, kept clean, secure, and lots of parking for big U-Hauls and small trucks -got a great deal online! Thanks to the Public Storage family!

Liz is wonderful and kind. She was very helpful and encouraging in times I needed most. Thank you. Highly recommended

They are the best.👍✌️❤️

Liz has been the best so far she helped me set up my app an keeps the property clean and is he best to talk to

Today, I signed up for my unit. The manager, Liz, helped me over and above what was expected because she was sooo patient and sooooo helpful with helping me navigate the apps. I am not app savvy. But Liz was precious and sooooo helpful. This type of service is so rare coming from a manager. I am so thankful I met her.

Great Customer Service. Liz very nice and helpful. Thank you very much.

Liz is the Best I hope she can get a bonus for her great help

Kim helped us keep our rate down. Her customer service was excellent! The place is fantastic as well. It’s very clean and nice storage spaces.

Kim was so helpful and nice! She was able to get us a credit to keep our rental rate lower, and was lovely to work with. I love working with this public storage location!

Liz was extremely helpful thanks again

Liz is the best! She helped me and she did a great job!

Liza gave me good customer service thank you

Very clean and well secured.

Gotta have somewhere to keep the homies

This is the worst company ever and a terrible site. The staff are extremely unhelpful and charged me an extra month's rent because they were too incompetent with vacating my unit and then refused to help me clear the balance. The district supervisor will also make sure to not answer your phone calls or emails. Go actually anywhere else and don't use Public Storage, they are a terrible company

Our first time renting. Liz helped us out and took the time to answer all our questions and showed us the units. She was very professional and helpful.

Liz was very professional!🤗

Liz me dio buen servicio gracias

Easy Storage process for those looking to store all sorts of items including MotorVehicles. You can setup your account virtually and move right in the next day!

Liz has been awesome so far she help me lower My rate

Very clean place !!!

Liz was extremely welcoming and helpful when it came to my questions about transferring units from another location and made the process way easier than expected! Thank you so much Liz!!

I had a problem with the corporate office up-charging my unit by almost double... ouch! Liz was a great help to get me moved out of that unit and into the same size unit for much less. Highly recommend!

Extremely helpful and friendly staff! Liz the property manager was very nice and accommodating for all my needs and question!

Organizado , gosto do local

Security is top

Liz helped me set up my public storage app thank you

Nice clean facility. Liz, one of the front desk employees, was extremely helpful and made the new renter process easy and seamless. Thanks Liz!

They got the cool eLock access here, friendly service! Thanks Liz for helping us get set up!

Great customer service Liz was very helpful she help me create my public storage account and using the app is easier to access in the building even if you don’t remember your code

Typical public storage.

Great customer service. Liz manager was awesome fast and give me all information I need to know. Super recommend this place.

Stop by today first time and the customer service received was excellenti recommend anyone here thanks

It's good.

Great service,great staff....Liz provided me the unit I was looking for, helped me to access de Unit in a easy way to understand...a great experience thanks LIZ.

So frustrating, we couldn't access our unit after hours. We've done everything we were supposed to do but the access is denied until a manager comes in at 9:30 am... We've been here since 7:30 and on the phone with customer service which was unable to let us in. Ridiculous!

They hooked me on $25 for a locker two months later they raised me to 46 bucks so tell me what you think

worst storage space I ever used. Terrible hours, terrible rates, no pro-rated months. I checked out on the second of the month and was forced to pay for the entire month, regardless of advanced notice. the staff don't even bother to answer the phone. they have 4,000 units and like 4 carts total. don't bother with these guys. there are many better local companies

Great service

Liz at the front desk was absolutely amazing! Her service is what convinced us to get the storage.

Liz is an angel. Thank you for the perfect service and gracious attitude.

Liz was very helpful!

Excellent attitude great customer service totally recommended

Great customer service here at this location Liz And Jazmin is wonderful 100 percent good with the customer.

I had an exceptional experience in helping me. SHe was extremely professional and efficient. Thank you Liz! I give her customer service 5 stars!!!😀

Thank you so much to this company and big shout out to Rocio for being so helpful. She promptly called me back and helped me out with all my questions. I’m so grateful. Thank you and best of luck!

Liz help me set up My app and helped me with My payment thanks liz

Friendly staff

Went in today and Liz was very helpful showed me different units and made sure I understood everything . Liz was the best

Very clean and safe, but the staff is a bit condescending and make sure you are out before the exact minute of closing, because the elevators shut down regardless of where you are in the move and the staff goes home with no warning. TONY is the only person there I would talk to. To avoid defaming others there, if you get anyone other than TONY to help you, don't say i didn't warn you.

Liz was very helpful and sweet for all the services I was looking for. She was very Welcoming.., thx very much 🙏🌸🌸

Great Customer Service , Friendly and Straight to the business point

Liz help me with my rental thank you

Very nice and clean. Nothing is perfect, but for me, this was the ideal choice. Jared, helped me understand the ins and outs as well as confirmed my price and location. I'm glad I chose this public storage location. Thank you very much.

Great location,every building has a restroom and the carts are easy access. Met with Rosio and she was able to show us several units. We managed to take advantage of the 1 dollar special and we were in!!! Great facility overall

I have never had to get a storage unit before but my house flooded so I had to move out to repair my house. The first time I went to open the lock myself I really had a tough time and thought it was just the nerve issues with my hands making it hard for me to maneuver the lock. So when I had to go my second time, I stopped in to the office to get a print out of my bills for my insurance claim, which Jazmine was kind enough to do for me, I asked her if she could help me with opening the lock. She met me at my locker right away and when she tried to open the lock she had a tough time too and assured me it wasn’t me that the lock was tough. She then contacted Tony who was in the middle of a contract but she told him I was there with my 4 year old and couldn’t open the lock so they switched and Tony headed over to help me while Jazmine went to take over for Tony. Tony discovered that there was indeed something wrong with the lock. He and Jazmine worked so well together to get me a new lock and make sure that I was able to lock it myself. They both went above and beyond to help me and I am so happy that I decided to rent a unit from this location because of their customer service. I really hope that they are recognized for how great they are at their jobs and how friendly and helpful they are! Thanks for everything!

I had an exceptional experience at Public Storage in Van Nuys on Oxnard St. due to Tony! He went above and beyond in helping me. His top tier customer service is the reason I will be continuing to rent a space at the Oxnard St location. He was extremely professional and efficient. He followed up with us to ensure that our experience went well. I give his customer service 5 stars!!!

Liz was the best!

Liz helped me do the paperwork and showed the unit! She was very helpful!

Aileen & James in the front office were a tremendous help today. With the level of stress that comes with moving, it really eased our tension having 2 such helpful and friendly people attend to and accommodate our needs. Thanks so much guys!

Excellent customer service and helpful staff. He walked through the units to help me find the right size and location for my stuff.

Great experience renting from this public Storage. Had some initial issues, but Magali assisted me and was able to correct those issues. She provided great service and was profesional. Would recommend this location.

Such a great experience at this site! Everyone is always helpful and polite. I worked with Aileen today and she provided me exceptional customer service! She deserves a raise!

James and Magali were super helpful and informative. This is my first time renting out a storage unit and they made the process and easy as possible. Very grateful for them. 😁

Magali was very good and wonderful

I had a great experience while renting a unit all thanks to the help of gentleman by the name of James. He was very polite, answered all my questions and re assured me someone would be here to answer any questions I had.

I made a reservation to look into storing here and jazmin helped me with everything I needed and made the process easy and quick! Thank you jazmin!

Magali at Public Storage was the best. She helped make sure we were taken care of after a bit of confusion on our part for our space. We will definitely contact her for any future customer service!!

Went in to check out a storage spot and was greeted by Anthony AMAZING customer service funny guy thank you for the fast and simple interaction!

truly appreciated the help today!! The service was timely, thorough and super professional! the manager tony was awesome and made us feel comfortable as soon as we walked in. would definitely recommend!

Had a very pleasant experience thanks to Tony, very welcoming and friendly.

This is the best Public Storage Location Point Blank! Any other Public Storage I’ve been to, are usually dirty and have rude employees!! Huge Thanks to Anthony! He gave me Outstanding Customer Service. I live in DTLA, but I would rather, a million times come use a storage space at this location. I will definitely refer this place to my friends! Anthony gave me additional information for myself and for any friends that I will be referring to this location. Anthony, if you read this, DON’T EVER CHANGE your Excellent customer service! We need more employees like you. Overall the location was super clean and reliable looking, for you to safely maintain your personal belongings. Thank you!!

Jovan, was a great help with opening up a new storage unit today! Great costumer service and pleasure to work with.

I had a great experience. It's a very clean property. Thanks Jazmine, you were very efficient.

I want to thank Jasmin for being so helpful in answering all my questions. Excellent customer service.

It’s always great service here!I’ve been to other public storages but the service here is top tier. Everyone is so helpful here. My last visit, employee name Anthony and briana were so patient and helpful! They answered all my questions and helped me picked the right storage unit for me! They need a raise! It’s a nice feeling getting excellent customer service. So thank you to the employees!! I definitely would recommend this public storage to my friends.

Jovan and Aileen were helpful and made the initial moving process as hassle free as possible. The first 2 locations for Public storage totally bombed, this was a relief as the hot sun in the Valley begins to cool off. The location is 2 blocks away from the Orange line and this location seems to be on the new side.

Can I pay rent on line

Good customer service Jovan!

I went to public storage and Jovan was really helpful getting a unit and was very attentive to all my questions.

Jovan was super detailed and helpful, he showed me the whole unit and the easiest way to get to my storage unit as well as accessing the gate the most efficient way.

Jovan was awesome!

Super helpful & easy setup. Thank you Jovan!!

Jovan was a great help, made the process much easier then expected, ask for him 👍🏻

Exlente. Atencion muy bien Jhobany

Jovan was very patient & knowledgeable on my current needs. Great customer service & he made the process very easy.

Tony is the best. He spent time to explain what i am getting and showed me the storage.

Mike and Ellie were great!!! Very nice place and great price

thanks Mike for helping out with the packages. 👍🏾

Recently rented a unit for my friend at this location and I wish I could transfer here too. This location is anything but small. It is huge, the staff are great and I had the best of luck to have Anthony help my friend out with her unit too! thank you Public Storage!

Great customer service and really friendly

Anthony is the best employee here! he is so funny

Great experience with jovan made it very fast and easy!

James, Tony, and Jamin are great!!

Jasmin and everybody else are friendly. Very clean except the restroom. Great property. I was lucky it is not busy in my visit. Mask is required

I need to rent a storage space in about two weeks so I stopped by the facility on Oxnard I was greeted by Hilda but also helped by Jasmine Kevin Anthony and Ed Andrew they were all very polite and helpful the facility is clean and well Kipp I will definitely rent by 10 x 15 storage space here in about a week

Why would anyone want to use your services when you can literally bump up the rate at any given moment? I've been with you guys for 4 months and then I get a postcard saying it's going up $80! Do not use Public Storage... they are a rip off. --------- REPLY to the owner: Thank you for saying you will forward to the team - HOWEVER their response was: Thank you for contacting Public Storage about your rate increase. Public Storage strives to provide you the best value in self-storage, and while we understand an increase in rent is never a welcome event, we believe our rates are still competitively priced. If price is an issue, we will gladly see if we can find another less expensive storage unit that meets your needs. Please contact your Location Manager who would be happy to help you. We value you as a customer and appreciate your continued business. Thank you for choosing Public Storage. ------ This is just a cursory response... they did not look into anything and they obviously will not. You simply do not care about your customers because you believe there will always be another renter after the next one. Obviously rents should NOT be raised by more than 30% in just 4 months. Really? And you they say - we can find you another unit... give me a break - you KNOW that the majority of customers will not do that because of the massive time and energy it takes. OVERALL - this is terrible business practice and eventually you will lose money over it - which, apparently, is the only thing that seems to matter to you. We will be moving everything out as soon as we are able and we will never return. But, again, thanks for the nothing reply. Very meaningful.

This place is not right. They take advantage of people's need. I had a space there for quite some time. Pay my monthly payments on time. It's clean but it has lot of issues. The biggest is the timing. They open late and close early. They open at 9 am and close at 5 pm Really !!!! They just increase the rent like 25% out of nowhere. When I call to find out more about this increase, they didn't even pick up my call. Left a message and never returned my call. I went over to empty the place and returned the key and the lady employee was so rude. Didn't even ask me anything when I was returning the key. From the start she went you are responsible for this month, I understand it was the first, but she didn't ask if there was a problem, right away she treat me with collection. Nothing but rudeness. The second thing she said it was we are taking you to collection This is not right. People should get a good service in every way. I understand that we aren't always right but she shouldn't have being rude out of nowhere. Her name was Hilda.

Unfortunately, I had an attempted break in, on my unit, two times! It was extremely shocking and a bit frightening. It’s the first time anything of that nature had happened to me (and I hope the last). Although this occurred, at a different Public Storage location, the District Manager from this particular location (Oxanard) was on hand. She was extremely helpful in creating a resolution for me! She went that extra mile to help secure my unit and to help rebuild my confidence; in the maintenance of a safe premises. I am truly grateful to her! She represents the best part of Public Storage, at Oxanard and the other facilities, under her jurisdiction. 5 Star Service!

Good rates and close by my house. Only thing is , I wish they would stay open till 6pm at least on weekends.

In the 4 years that I’ve been here, I can barely count the times that I’ve actually seen anyone clean the restrooms or even sweep the hallways. Anthony left the restrooms in the A building smelling fantastic. soap dispenser was full, toilet paper rolls, he was sweeping the hallways which were full of dust and even then went out of his way to help a lady get into her space. For a long time this location has been a problem with poor management and lazy staff but I hope Anthony will stay here and change things around. Hes your man!

I am a huge fan of public storage, but the management team at this location is extremely dishonest and rude. After checking out with a Manager onsite on November 20th and confirming 4 times via phone that we had been successfully checked out, I was still billed again in December. The local team blatantly lied about there ability to assist when called, when I asked to speak with a manager and for the person I was talking to’s name, she hung up the phone and proceeded to screen all calls (including those of Public Storage corporate support). I have always trusted Public Service and appreciated their corporate support. I have undoubtedly recommended THIS storage unit location to many people. After this atrocious displace (or lack there of) of support from the local management team, and their blatant disregard for personal accountability, it will be very difficult to ever recommend Public Storage again. I hope that they still make this right, but at this time I HIGHLY SUGGEST you find a different storage unit.

Hello I want to say that Hilda is amazing doing her job I was there looking for something suitable storage for me and she explain each unit and detail for me you guys should be honor to have an employee that care for the customer needs and she had a good attitude . Thanks you again Hilda for helping me out.

I will never use a public storage again. My climate controlled, indoor unit was filled with moths (carpet moths I believe) and the hallway leading to my unit had these moths all over it. I’d encourage everyone to think twice before renting here. My clothes and furniture were ruined and had to be thrown out. Since there were dead moths in the hallway and surrounding common areas, I believe that the facility was or should have been aware. I tried giving Public Storage the benefit of the doubt to see if they could help remedy the situation, but it seems the company couldn’t care less. Employees were unwilling to help and failed to followup multiple times. Attached pictures show dead moths from the hallway and surrounding units along with one picture of the shared wall inside my unit. From my understanding, moths have a short life but the larvae and eggs can live for a long time and this is what causes damage and destruction.

This PSS location has friendly and helpful staff.

Always keeping my things here. Mike, Hilda, and Kevin ARE FANTASTIC. Excellent customer service and very attentive. 👍

DISGUSTING restrooms, never has soap or napkins in any of the restrooms. Rude workers, unprofessional manager! this is the worst management I have ever seen!!!

Seeking a more affordable unit in my area a friend recommended this location. All staff were friendly both over the phone making this my most efficient and economical storage experience enjoyable.

Fantastic service from Hilda!

Bad service high $$$

I helped a friend move from one Public Storage to this one and if a publicly traded company has the same policy at every site there should have been no extra fees or anything but there was. There's a definite price difference between the rural site and the suburb site.

Cannot seem to get anybody on the phone or them to return a call manager is supposed to live on property still can't reach anybody been trying for weeks

It was ok, would've got 5 stars if there wasnt problems with the doors

Disappointed. During my visit to lease a unit, there were several units that had been robbed. I witnessed how dismissive and nonchalant the staff was. The unit tenant wasn’t even called by the staff. I’ve been to the facility twice and each time, the customer service was poor. Staff leave you waiting while they work on the computer. No urgency and no lines. They want everything to be self-service. I’m not going lease a unit from Public Storage because after research, I’ve determined you get what you pay for. Other storage facilities that are independently-own and not publicly-traded seem to care about their customers. Competitors have better alarms and surveillance throughout. Insurance policies don’t always cover claims.

Thank you Jazmin for your help. You were really knowledgeable.

Vanessa was phenomenal. She helped me out in a pinch. They are great.

We just paid 340 .00 for a storage space at 3 o'clock and they kick us out at 5pm we were in the middle of our move they didn't care they kicked everyone out this will be the last time I rent here

5 * for cleanliness and security. Sure wish they had longer hours than 'office hours' though.....

They don't care how busy it is or how close to done your move is. They make no exception to letting you finish the job even if that means an extra 5 minutes. Worst Public Storage I've dealt with (and as a mover I deal with ALOT of storage facilities)

Jose helped me with my move in and it was the best customer service I received in a very long time. He was so friendly and helpful! He made my moving a good experience. I can’t express enough how awesome he was. Best employee by far! Thank you Jose for being such a big help!

Long wait for the elevators. No covid prevention measures - too many people without masks indoors and inside the elevators.

Love the customer service here. Jose gave me the full layout of policies and procedures. He was very helpful and knowledgeable. He even went out of his way to show me my space. Highly Recommend 10/10

Gerry was so nice and very helpful, this place is very clean, very easy to store with. If you’re looking for a good and inexpensive storage unit, this is your place.

this was honestly the BEST experience ever! This was my first time using a storage and moving alone all together and Alison made it the best experience ever. She helped me every step of the way and when I ran into a problem she quickly assessed the situation to accommodate me. I never make reviews but this service was worth going out of my way. THANK YOU Alison for making this experience as least stressful for me as possible , your customer service is A1!

Facility: new, clean, and secure. Customer Service: Alison was courteous and indispensable. She made everything happen for me to leave with a storage unit that's perfect for my needs. Thank you!

They were incredible! NEW, clean, climate controlled, secure units! They were fun fast and efficient in helping us find a unit that fits our needs. Love this location!

Customer is by far the best in California. These guys are very friendly and always smiling.

Vanessa was very helpful and customer service was the best I’ve had.

Even during a busy time, Vanessa was very courteous and focused on helping me find the right storage locker for me. Everything from rental terms to operational hours was explained to me thoroughly and kindly. Her exceptional customer service has prompted me to write this review and I hope she is recognized for her great work ethic. Thank you so much!

Muy buen servicio

This public storage is awesome the staff is wonderful the units are nice big and clean. the best public storage place I've ever been

Today, the sales rep, Jose was incredibly helpful in offering excellent customer service with his time by answering all my questions. With my father's recent passing and starting the process of decluittering the house, his assistance made decision making much easier. New facility, clean & secure...it's exactly what I was looking for!

Jose was very helpful and friendly in showing us the unit. He made the process very quick and painless. I am very excited to start using this facility. Highly recommend!! Ask for Jose!! Peace and love Rich and Jung

Great place - brand new facility...very clean..

Kim and Jose were so nice helping me with my space at the van nuys location . They even helped me download the public storage app to open the gate and walked me through find my space over the phone. Thank you guys!

Great service very friendly staff. Josh was very welcoming and made the check in experience quick and easy. Best experience with a public storage I’ve had.

I hadn't been to my storage in a while; things had changed and I had forgotten the process. It's rare these days to get just one customer service person to be moderately helpful and kind, but I hit the jackpot with Jose, Joshua and Garcia...all three! They were extremely helpful, patient and kind. They sincerely acted as if they LIKE their jobs AND they liked serving people. And, this establishment is very clean and up to date! Highly recommend the location and know if you come across any one of the three mentioned, you're in great hands.

I would like to thank this Public Storage facility for the service I have received over the years. Upon vacating my unit I would like to thank Jose and Garcia for being especially helpful and accommodating. Over the years the staff has provided excellent service and security and have been very helpful and informative. I would highly recommend this facility anyone looking for long term storage. It is well maintained and is kept clean.

Garcia and Gerry were so helpful and nice. This was the right choice.

Thank you Gerry and Garcia for the great customer service

Good service

Daniel very helpful with my move out. Will definitely come back.

Easy to access friendly staff and informative thank you Daniel

A big thank you to Vanessa ,thank love

You wouldn't expect this level of service at a Public Storage but Daniel and his team are amazing and the facility is super clean, secure, AND climate controlled! And I can open all sorts of doors and gates with the app! No touching keypads!

Very helpful, customer service saticefied, friendly place to do your storage ,overall I give a two thumbs up....,.....thank you Vanessa

Awful. Prior to moving day I reserved the largest unit at a fair price. Day of moving I go with the moving truck to unload (mind you I'm paying per mover 133$ per hour because they are professionals) they ended up giving my unit away , I had to go all the way to another location and now paying over 800 a month due to the fact of having to get not one but TWO units!!! Be careful. Kind staff but organization by management is subpar

Daniel was great!!!!

Great service. Very nice

New facility added on to the just new built Public Storage...

It's not a public storage no more. More like a office building

First time utilizing a storage facility. For days, I researched different facilities in the area. I finally decided on this location. I made my purchase online, received all the info via email. I was nervous about showing up and incorrectly booking something wrong. Garcia helped me on my first visit and Daniel assisted on my last day. Both members provided comfort by answering all my questions and helping me quickly. Thank you both and thank you Public Storage. @angelepatino

Great guys working the front desk. Very helpful!!

Today I would like to give a review for Public Storage located on 15350 Oxnard St, Van Nuys . I had a wonderful experience renting a storage space at this location. All of the stuff were so friendly and super accommodating. I would like to thank personally Garcia! She is absolutely wonderful! She was going out of her way to help me with my storage needs. She is so kind, very attentive and extremely helpful. Super professional! I would certainly highly recommend this storage facility to everyone. My thanks also go to Daniel and all of the stuff. Garcia is the BEST!!!

Its amazing how friendly the staff is here

Thank so much Daniel Jose jasmine and Garcia you were all very helpful and pleasant

Daniel was awesome, the service was quick and efficient.

Matt

Daniel was super helpful, I highly recommend using this place as a storage!

I have rented from the Van Nuys on Oxnard location for many years. While I do not go into my space often, from time to time, I have to call in. The people who work there are professional and helpful. Kudos to Daniel, and his co-workers, who recently helped me out with an issue which arose. I note that the location is also clean, safe and professionally managed.

Very nice staff.

Daniel helped so much from the beginning and through the set up process.

Fast check in, friendly staff, clean facilities! No hassles!

This is such a great facility! Brand new renovation with a amazing duo at the front desk office who walked me through everything smoothly and in a short notice fashion. I feel like this location being newer made it less hectic moving in and is super central as well!

I wish I could have stayed here longer but I had to move! The friendliest and most accommodating employees that I have done business with in a long time. Extremely sanitary and organized. They are doing all they can to prevent the spread of Covid as well. I felt very secure with my items at this location and very safe in the facility!

I truly appreciate Daniel and Jose's assistance trying to close out my unit. Super helpful!!

I truly appreciate Jose and Daniel's assistance in closing out my unit. They were both friendly and super helpful!!

Staff is EXCELLENT! Never worried about my property being at this location! Thank you so much Public Storage on Oxnard St!

The employees their are very kind!!

Jose was very helpful today helping me with my lock Nd great customer service Nd the location is always clean Nd secured

This is a wonder place with a wonderful staff. From reserving my unit to accidentally loosing a cart key and the nice lady (don’t remember her name) at the front being incredibly understanding and accommodating- I highly recommend this location. Matt helped me through the whole process and was efficient and answered all my questions. As a first time renter I really appreciated all of their wonderful customer service!

As a Professional Organizer I don't like the idea of Storage, however there are times when we have no choice. So, if I'm going to need storage for a client I'll go with Public Storage every time. Chris at this location was kind, helpful, and informed! The manager went above and beyond. The facility was clean and safe. Their prices were competitive! Thank You PS on Oxnard! My client was very happy I chose your location!

Thank you Math for your wonderful service

Access hours the worst thing at this facility. Super inconvenient

Thank you Maria for helping me set up my elock account.

An excellent facility with a friendly and knowledgeable staff. Been renting an 8x10 for 4 years. Today we downsized to a 5x10. The team at this location made it easy.

I was very favorably impressed with Mathieu. He was helpful, polite, and efficient. I recommend this facility.

Very helpful front desk and clean facilities

Very helpful and detailed! Would 100% recommend. Chris is awesome! Answered every question I had.

Daniel was extremely friendly and helpful. He made the process of renting out the unit very simple and quick.

Office staff is friendly and helpful which isn't always the case at storage facilities, trust me I've had many. Place is clean and new. Still creepy with all the hallways that look the same and all the light timers clicking on and off all the time, but they have a million cameras and video screens in the office where they can see pretty much everything so I feel as safe as I can. Don't forget your code cus you will have to enter it at every single door and gate.

I was really pleased with this facility. All of the workers were amazing! Chris was great with assisting me on getting boxes and supplies for move out. And Mathieu was was very helpful on move out day directing me, movers navigating the parking and loading. Well done! The staff at Public Storage are always courteous and professional! I will go back in the future if needed.

Can you go whenever to your space or only during their open hours

I had to make some changes to our account and i have to say that Maria was awesome. More than awesome. We were having trouble figuring a few things out and she was able to quarterback the whole thing and coordinate across multiple locations and people, etc. She certainly demonstrated why we have a relationship with Public Storage. Not only did she get it done, she stayed in communication and even followed up after the fact to make sure it was all set. Amazing service.

Daniel and Maria worked with me. They were very professional and very helpful in this process. I’m glad they were there to help me.

Great 😊 assistance Daniel and Maria

Daniel and Maria were very helpful! Easy transfer from one unit to another when needed.

I Love this location, everyone are very professional and eager to help. Also Jose , the district manager was very patient and guided me through certain issues I had in my account. Thanks guys ! Larissa.

Maria did an awesome job setting me up for my unit right before my movers got here. Thank you so much for providing me with great customer service.

Maria has been such a great help! Thank you team at Oxnard

Kimberly was very helpful and I appreciated her help!

Buen servicio María gracias

It was an excellent customer service. Jose, and Maria they are really amazing.

José luján

Maria was excellent in helping me with creating my online account and setting up my auto pay. Thank you!

This is my first time getting a storage unit and I must say I will definitely use public storage again if I need too. The customer service I received is the best I have had in a while. The employees go above and beyond their duties,very efficient and friendly and super helpful. The unit I rented is controlled through an app and I must say even the app was very efficient and helpful I love this place already and will be using them again in the future.

Great other then it doesn't open till 9:30