Public Storage Self-Storage Units at 15350 Oxnard Street, Van Nuys, CA
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Storage Facility Features
- Boat Storage
- Car Storage
- Climate Control Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- RV Storage
- Small, Medium & Large Storage Units
5'x4'Online only price$ 31/moSmall 5'x4'
$ 31/mo $38Best Price Label
- Climate Controlled
5'x5'Online only price$ 78/moSmall 5'x5'
$ 78/mo $97Best Price Label
- Climate Controlled
5'x4'Online only price$ 81/moSmall 5'x4'
$ 81/mo $102Best Price Label
- Climate Controlled
5'x10'Online only price$ 95/moSmall 5'x10'
$ 95/mo $118Best Price Label
- Climate Controlled
10'x4'Online only price$ 100/moSmall 10'x4'
$ 100/mo $125Best Price Label
- Climate Controlled
5'x10'Online only price$ 113/moSmall 5'x10'
$ 113/mo $141Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
5'x5'Online only price$ 120/moSmall 5'x5'
$ 120/mo $150Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
7.5'x10'Online only price$ 161/moMedium 7.5'x10'
$ 161/mo $202Best Price Label
- Climate Controlled
10'x10'Online only price$ 173/moMedium 10'x10'
$ 173/mo $216Best Price LabelHurry!
- Climate Controlled
11'x10'Online only price$ 181/moMedium 11'x10'
$ 181/mo $226Best Price Label
- Climate Controlled
10'x10'Online only price$ 208/moMedium 10'x10'
$ 208/mo $260Best Price LabelHurry!
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 264/moLarge 10'x15'
$ 264/mo $329Best Price Label
- Climate Controlled
10'x20'Online only price$ 266/moLarge 10'x20'
$ 266/mo $333Best Price Label1 unit left!
- Climate Controlled
9'x15'Online only price$ 308/moLarge 9'x15'
$ 308/mo $384Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
10'x15'Online only price$ 330/moLarge 10'x15'
$ 330/mo $412Best Price Label
- Climate Controlled
- Inside unit
- 1st Floor
9'x20'Online only price$ 338/moLarge 9'x20'
$ 338/mo $422Best Price Label
- Climate Controlled
10'x20'Online only price$ 444/moLarge 10'x20'
$ 444/mo $555Best Price LabelHurry!
- Climate Controlled
- Inside unit
- 1st Floor
Nearby Self-Storage Locations
Self-Storage Near Van Nuys
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
Van Nuys Storage Units Located where the 405 and 101 Freeways Meet
In the heart of the San Fernando Valley, the Public Storage on Oxnard Street in Van Nuys is easily accessible via the I-405, just north of the 101 freeway.
The self-storage facility is near Lake Balboa and offers more than a thousand storage spaces with the option of indoor or drive-up units, starting as small as 5 feet by 5 feet and going up to 10 feet by 30 feet.
There are also more than 50 parking spots at this location, in case you need extra garage space, and even some space for RV or boat storage. An on-site manager is on hand to help answer any questions residents may have during their stay behind the orange doors.
This Location Serves:
Van Nuys, San Fernando Valley, North Hollywood, Valley Village, Los Angeles, Sherman Oaks, Lake Balboa, Reseda, Panorama City, Pierce College, Valley Glen, NoHo Arts District, Van Nuys Airport
It is easily accessible from the zip codes: 91411, 91401, 91423, 91403, 91436, 91316, 91406, 91405, 91605, 91606, 91607, 91402
- RV and boat parking spaces available for rent
- Manager lives at the property
- Close access to the 405 freeway and near the 101 freeway
- More than 50 rentable parking spaces on site
- Climate control storage options available
- Electric gate to monitor and control access to units
- Small, medium and large units available for most storage situations
- Free carts available in front office to help you move things in and out with ease
- Extra moving supplies available for purchase on site
- Friendly staff that can easily assist and answer questions
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 771)
Came in to get a storage and Ramseys helped us out. It was fast and easy , he was very helpful.
The staff is consistently friendly and helpful.
Liz was great at here job showing me storages. Ended up with a keyless entry storage. She helped me with both apps to get into public storage and my keyless storage Now I don't need to remember to bring the keys with me.
Liz was very helpful
10000 for Liz help me set up my public storage app
Really good customer service. Liz was super helpful in getting me set up with a unit and downloading all the necessary apps for the gate and lock. She also personally showed me around the facility. Overall space is really clean and seems pretty secure.
Very good customer service people
Mike is the best This place need more people like him Helped me with problem that nobody else did Awesome guy!!!
Staffs are very helpful esp Liz for walking us through with everything we need.
Liz was absolutely amazing!!! Very patient and walked to show me the unit and explained everything in detail.
Liz was really helpful and offered great customer service she exemplifies what a person representing Public Storage should be doing for its customers
My customer service was very good. Liz was very kind, helpful and patient with me helping get easy access in creating a app to pay my bill & enter the property. This is the kind of service I enjoy whenever I’m doing business. Liz is also very informative. I’m happy with her service.
Thanks to Mike, Liz, and Jazmin for patience and friendliness!
Come see Liz she really helps you out I was in old customer from another property she worked I'm glad to see her
This place sucks. They keep raising the price every few months, and the code box for the gate is on the wrong side going in plus you aren’t supposed to be too close to the gate otherwise it won’t open so you have to park like 10 feet from the code box, get out of your car, and walk over to it to put your code in, then walk back to your car, by which time there is now someone behind you who just drives in directly after you which you’re not even supposed to do but they don’t enforce it so what’s even the point of the code box anyway. On ne plus side the facilities seem very secure and it’s nice just using the app to open my unit.
Liz is very accommodating she helped me with a second unit
Liz is very professional and is the best service in this office.
Great customer service.
Not a fan.
Excelente servicio 👍
This review is for the employees ONLY. Their great, especially Liz and Alba. Those two make sure to always treat me special when I visit my unit. Liz even convinced me to downsize, saving me money. Great employees
Liz was absolutely great! She physically showed me the space and helped me with the paperwork. Made it real easy to rent space! Jim
Great customer service.
Met with Liz today. She was very helpful in helping me complete my rental agreement. The facility was very well kept and the climate control was working well on a 90+ degree day. I have no experience yet using the facility but will update if any issues arise. I have minimum standards for the facilities I rent from. If they raise the rental rate in the first 12 months I will update with a warning about bait and switch marketing advising you to choose somewhere else. But if their policies are as ethical, as their staff are helpful, that should not be an issue. In todays world ethics matter more than ever, so I only support businesses which understand that.
Just moved my stuff in, very easy process, LIZ was amazing, great service!
This 5 star review goes out to Liz, who went out of her way to resolve a 40% rental increase only 3 months after moving in. Now for the ZERO stars, which goes out to corporate. Who simply throws out an increase and sees if it sticks with limited blowback. Cause all they care about is the $$$.
Liz was amazing. She made the process so easy. She took time with me and explained everything.
Alba is the BEST customer service ever! She is very kind, helpful and gave us all the support that we needed. Please give this girl a raise 🤭🙏
Liz is the greatest! So helpful and hooked us up with a perfect unit at a great rate!
Reservation process was very easy, facility is nice, good staff!
Liz help me out with my rental today she was amazing
Liz was and is amazing here!! Need help with anything she is your lady!! She will help you out big time!!! She helped me out big time!
Liz is awesome need anything ask for her 10 stars
Liz is the best come ask for her
Liz is wonderful help me with my app
Great team at this location: Property Manager Liz, Jasmine, and District Manager Mike. Thanks!
Liz is amazing she helped me with my unit thanks
Liz , Ramseys, and Katie were amazing and true blessings amazing!!! in Jesus name
Ramseys gave amazing customer service , very attentive and very informative. Answered all my questions and was very kind though out the whole process. If you come to this Public Storage, definitely ask for Ramseys !! He will do an amazing job helping you out :)
Ramseys was awesome! Very helpful getting us set up with a larger unit!
Ramseys is a 5 star no doubt!! Great attitude, service & communication.
Ramseys helped me out so much. He's a boss
Thank you Liz help me with my rate
Ramseys help has been super useful. He’s really patient and a super nice guy!
Liz was awesome she made sure I was close to the entrance because I have a bad knee and took great care of me. Thank you Liz
Huge shout out to the awesome staff at the Public Self Storage on Oxnard and Sepulveda!!!Liz and Justin went above and beyond to help me out, I’m so impressed by their professionalism and exceptional customer service. Best experience I’ve ever had w a storage facility. Entire process was so easy. Thanks you guys!! I absolutely recommend coming here for your storage needs!
Excellent facility however there is a need for some improvements. If interested, let’s talk and I will share my thoughts and insights. Thank you for your time and attention. Kind regards, Bernardo Hernandez
Everything is good by now. Stuff is pretty friendly. The only thing I don’t like cuz they change the hours but we can get use to it.
Liz helped me find the right unit the property is clean
It wouldn’t be so hard to have an employee announce over a speaker or walk through the buildings telling everyone they need to go. Got locked in without a lock on my storage. Absolutely ridiculous.
AVOID AVOID AVOID! Save yourself the trouble and AVOID! I have been renting here for the last five months. The only reason I chose this facility which isn’t close to my house is because the price was so low. DONT BE FOOLED… they have raised the rent every month for the last four months. I refuse to be their fool so I’m in the process of looking for a new place to move all of my things. It’s a con, typical bait and switch. SAVE YOURSELF THE TROUBLE! Two stars are only because it appears to have clean facilities And the hours are a JOKE!
Alba was an amazing and helpful! She showed up a few units and made the process fast and easy. Great attitude!
My experience at Public Storage was GREAT all my Questions were answered.Liz broke everything down in detail this is what I call customer service THANKS TO LIZ
Great and fast service renting with Liz at 15350 Oxnard St Public Storage , very pleasant and professional ! Thank you !
Liz, Jasmin, Alba really helped me figuring out how to use the mobile app! Five stars all around!
I have been using this facility for sometime and the Manager and her District Manager Had a water intrusion issue last January I was very upset that my unit was one that was rained upon water coming through the outer walls due to the wrong paint applied when building the newer building. I was frustrated over other issues not something that they have control over. Insurance and flooding is not covered by my home policy. They have been nice and polite and I was not At my best. So I want to say Thank You, for being so helpful today.
Excellent customer service and storage units
Mike and Kim very helpful and easy
This location all the customer service reps have always been great! Justin is new to me But adds extra to excellence. Very kind and patient in addition to thorough. He definitely synergies with the team.
Very professional staff
Such a great experience for a first-time storage unit renter! Liz was so helpful and kind!
Great service it was my first time here I was a little lost at first but Liz helped me find my unit and was very polite
Liz and Alva are awesome! i appreciate the wonderful service you provide. Would definitely recommend this Public Storage Location! A+++
Liz was amazing
Liz was amazing and helped us find a storage unit at a great price quick. She was kind helpful and a lovely person
These guys are amazing! Best storage facility ever! They really go above and beyond in their customer service. (it's also one of the newer and cleanest facilities I have been at)
Really a pleasant experience. Great Staff, new storage facility and super clean and convenient. Thank you!
Very friendly and efficient experience Alba was very helpful
Liz was super helpful and awesome
Front office was very helpful! Liz helped us set up our app and showed us multiple units we were interested in. Great location!
Worst experience with this storage facility. Incredibly mean and combative staff. I rented a unit online and showed up and no one was in the office. I waited for someone who was very rude and unhelpful and told me he didn't have time to help me and I had to do it online. I couldn't do it online- they sent me a message saying you can't do it online. So i went into the office and they were super difficult and then told me I wouldn't have time to move my stuff in anyway that night when they knew I'd been waiting for 30 min in their parking lot. I left immediately and went to Extra Space where they care about customers and are super helpful and go out of their way.
Liz and Jose were awesome! helped me through the rental process clearly and efficiently. i am very satisfied with the service i got here and look forward to my rental!
Fui hace unos días atrás para decirles que avía acabado mi promoción Que si podían autorizar unos meses más de económicos meses Y me dijo la persona encargada que mañana le regresan la llamada para solucionar ese problema y ya paso 4 días y todavía sigo esperando a que me llamen y nada de nada
Door locked behind me with my stuff exposed and no one could let me back in. No one warned me that all off the doors lock automatically and that there would be no way back in. Customer service line was equally unhelpful
I have had very good experiences here with both the staff and facilities themselves. Liz and Kim are extremely pleasant and helpful with any questions or concerns. I am grateful that they’ve kindly helped me with all my storage needs. There’s secure parking and all the buildings are clean. A++
Jazmine over there kind of ruined my experience by being rude on the phone .
Liz and Andrew are pleasant and professionals
Liz its a very knowledgeable and helpful staff store always clean and ready to help
Clean, price good. Friendly associates, and the Manager does a phenomenal job here. She's knowledgeable, friendly and great at selling solutions and solving problems. Thank you. I'll definitely rent again, and refer friends and family.
Liz and Alba provided with a 5 star
Liz is absolutely amazing, ran into some technical difficulties and she immediately made everything go right and handled it no questions asked. A+++ service highly highly recommend this storage facility and make sure you ask for Liz!
They well steal your stuff don't trust this place
They have accessible prices , they are friendly.
Great! Clean and easy.
For my first time renting a storage unit Luz was amazing.. she answered all my questions and was very helpful getting me the right unit I need for my move. Made it very easy!
Liz is super nice and the place is well maintained and kept, the rules are there for a reason , follow them and everything is great
Liz took my payment she’s very knowledgeable and helpful so is Brad
Liz was so kind and helpful. So patient with me, she walked ne through every step. So happy I picked this location!
Can not be there after 5 or 6 pm (depending on day). Not many carts. Seemed secure. Clean.
Liz number one
Liz was really patient and helpful- great service
Thanks a lot for the best service, very good price and nice good staff. Liz is great. The building is new and very clean.
From the minute I walked in, the customer service was amazing. Liz walked me through and explained everything thoroughly. Any questions or concerns I had she answered them. The inside and outside is also very clean which I appreciate. I would recommend this location to anyone looking for a self storage unit that is very reasonably priced.
Liz i wan to thank you very very much, very profesional atitud and stress free
This public storage is one of the cleanest ones I've been to and I've rented from quite a few. The prices are reasonable compared to other self storage facilities in the area. And all entry to every gate, door and elevator are all done on your phone so there's no crazy long code that you have to memorize. The staff is extremely friendly especially Liz. She was quick but super efficient and really sweet. I highly recommend this place.
Liz hizo un servicing muchisima Gracias.
From my experience, the staff is very friendly and helpful and the facility is both clean and secure. My main and so far only complaint is that the hours are not ideal - they open in the late morning and close in the late afternoon/early evening. It's impossible to swing by before or after work, and it's rather inconvenient. But the unit is close to my area and therefor the best choice for me personally.
Rented two units and was having some issues with locations..Liz guided me through the units and helped me find the most convenient one that was available.. Which was above and beyond what a customer could have asked for. I also had a problem finding carts here 1st day and Liz literally went to all the buildings to find one which was very kind! If it was not for the great service I would have left because... To management... -please get more carts it always seems like there are none. -also it would be more convenient if the access hours were extended like 6/7am to 7/8pm. U-Haul truck pick ups are usually at 4pm the earliest so I lose one day cause you guys close early. I can't start early next morning or finish late. It's really annoying tbh. -the access system is high tech but it also becomes annoying, it's much easier to remember the code, and enter manually.. -building is nice, kept clean, secure, and lots of parking for big U-Hauls and small trucks -got a great deal online! Thanks to the Public Storage family!
Liz is wonderful and kind. She was very helpful and encouraging in times I needed most. Thank you. Highly recommended
They are the best.👍✌️❤️
Liz has been the best so far she helped me set up my app an keeps the property clean and is he best to talk to
Today, I signed up for my unit. The manager, Liz, helped me over and above what was expected because she was sooo patient and sooooo helpful with helping me navigate the apps. I am not app savvy. But Liz was precious and sooooo helpful. This type of service is so rare coming from a manager. I am so thankful I met her.
Great Customer Service. Liz very nice and helpful. Thank you very much.
Liz is the Best I hope she can get a bonus for her great help
Kim helped us keep our rate down. Her customer service was excellent! The place is fantastic as well. It’s very clean and nice storage spaces.
Kim was so helpful and nice! She was able to get us a credit to keep our rental rate lower, and was lovely to work with. I love working with this public storage location!
Liz was extremely helpful thanks again
Liz is the best! She helped me and she did a great job!
Liza gave me good customer service thank you
Very clean and well secured.
Gotta have somewhere to keep the homies
This is the worst company ever and a terrible site. The staff are extremely unhelpful and charged me an extra month's rent because they were too incompetent with vacating my unit and then refused to help me clear the balance. The district supervisor will also make sure to not answer your phone calls or emails. Go actually anywhere else and don't use Public Storage, they are a terrible company
Our first time renting. Liz helped us out and took the time to answer all our questions and showed us the units. She was very professional and helpful.
Liz was very professional!🤗
Liz me dio buen servicio gracias
Easy Storage process for those looking to store all sorts of items including MotorVehicles. You can setup your account virtually and move right in the next day!
Liz has been awesome so far she help me lower My rate
Very clean place !!!
Liz was extremely welcoming and helpful when it came to my questions about transferring units from another location and made the process way easier than expected! Thank you so much Liz!!
I had a problem with the corporate office up-charging my unit by almost double... ouch! Liz was a great help to get me moved out of that unit and into the same size unit for much less. Highly recommend!
Extremely helpful and friendly staff! Liz the property manager was very nice and accommodating for all my needs and question!
Organizado , gosto do local
Security is top
Liz helped me set up my public storage app thank you
Nice clean facility. Liz, one of the front desk employees, was extremely helpful and made the new renter process easy and seamless. Thanks Liz!
They got the cool eLock access here, friendly service! Thanks Liz for helping us get set up!
Great customer service Liz was very helpful she help me create my public storage account and using the app is easier to access in the building even if you don’t remember your code
Typical public storage.
Great customer service. Liz manager was awesome fast and give me all information I need to know. Super recommend this place.
Stop by today first time and the customer service received was excellenti recommend anyone here thanks
Great service,great staff....Liz provided me the unit I was looking for, helped me to access de Unit in a easy way to understand...a great experience thanks LIZ.
So frustrating, we couldn't access our unit after hours. We've done everything we were supposed to do but the access is denied until a manager comes in at 9:30 am... We've been here since 7:30 and on the phone with customer service which was unable to let us in. Ridiculous!
They hooked me on $25 for a locker two months later they raised me to 46 bucks so tell me what you think
worst storage space I ever used. Terrible hours, terrible rates, no pro-rated months. I checked out on the second of the month and was forced to pay for the entire month, regardless of advanced notice. the staff don't even bother to answer the phone. they have 4,000 units and like 4 carts total. don't bother with these guys. there are many better local companies
Liz at the front desk was absolutely amazing! Her service is what convinced us to get the storage.
Liz is an angel. Thank you for the perfect service and gracious attitude.
Liz was very helpful!
Excellent attitude great customer service totally recommended
Great customer service here at this location Liz And Jazmin is wonderful 100 percent good with the customer.
I had an exceptional experience in helping me. SHe was extremely professional and efficient. Thank you Liz! I give her customer service 5 stars!!!😀
Thank you so much to this company and big shout out to Rocio for being so helpful. She promptly called me back and helped me out with all my questions. I’m so grateful. Thank you and best of luck!
Liz help me set up My app and helped me with My payment thanks liz
Went in today and Liz was very helpful showed me different units and made sure I understood everything . Liz was the best
Very clean and safe, but the staff is a bit condescending and make sure you are out before the exact minute of closing, because the elevators shut down regardless of where you are in the move and the staff goes home with no warning. TONY is the only person there I would talk to. To avoid defaming others there, if you get anyone other than TONY to help you, don't say i didn't warn you.
Liz was very helpful and sweet for all the services I was looking for. She was very Welcoming.., thx very much 🙏🌸🌸
Great Customer Service , Friendly and Straight to the business point
Liz help me with my rental thank you
Very nice and clean. Nothing is perfect, but for me, this was the ideal choice. Jared, helped me understand the ins and outs as well as confirmed my price and location. I'm glad I chose this public storage location. Thank you very much.
Great location,every building has a restroom and the carts are easy access. Met with Rosio and she was able to show us several units. We managed to take advantage of the 1 dollar special and we were in!!! Great facility overall
I have never had to get a storage unit before but my house flooded so I had to move out to repair my house. The first time I went to open the lock myself I really had a tough time and thought it was just the nerve issues with my hands making it hard for me to maneuver the lock. So when I had to go my second time, I stopped in to the office to get a print out of my bills for my insurance claim, which Jazmine was kind enough to do for me, I asked her if she could help me with opening the lock. She met me at my locker right away and when she tried to open the lock she had a tough time too and assured me it wasn’t me that the lock was tough. She then contacted Tony who was in the middle of a contract but she told him I was there with my 4 year old and couldn’t open the lock so they switched and Tony headed over to help me while Jazmine went to take over for Tony. Tony discovered that there was indeed something wrong with the lock. He and Jazmine worked so well together to get me a new lock and make sure that I was able to lock it myself. They both went above and beyond to help me and I am so happy that I decided to rent a unit from this location because of their customer service. I really hope that they are recognized for how great they are at their jobs and how friendly and helpful they are! Thanks for everything!
I had an exceptional experience at Public Storage in Van Nuys on Oxnard St. due to Tony! He went above and beyond in helping me. His top tier customer service is the reason I will be continuing to rent a space at the Oxnard St location. He was extremely professional and efficient. He followed up with us to ensure that our experience went well. I give his customer service 5 stars!!!
Liz was the best!
Liz helped me do the paperwork and showed the unit! She was very helpful!
Aileen & James in the front office were a tremendous help today. With the level of stress that comes with moving, it really eased our tension having 2 such helpful and friendly people attend to and accommodate our needs. Thanks so much guys!
Excellent customer service and helpful staff. He walked through the units to help me find the right size and location for my stuff.
Great experience renting from this public Storage. Had some initial issues, but Magali assisted me and was able to correct those issues. She provided great service and was profesional. Would recommend this location.
Such a great experience at this site! Everyone is always helpful and polite. I worked with Aileen today and she provided me exceptional customer service! She deserves a raise!
James and Magali were super helpful and informative. This is my first time renting out a storage unit and they made the process and easy as possible. Very grateful for them. 😁
Magali was very good and wonderful
I had a great experience while renting a unit all thanks to the help of gentleman by the name of James. He was very polite, answered all my questions and re assured me someone would be here to answer any questions I had.
I made a reservation to look into storing here and jazmin helped me with everything I needed and made the process easy and quick! Thank you jazmin!
Magali at Public Storage was the best. She helped make sure we were taken care of after a bit of confusion on our part for our space. We will definitely contact her for any future customer service!!
Went in to check out a storage spot and was greeted by Anthony AMAZING customer service funny guy thank you for the fast and simple interaction!
truly appreciated the help today!! The service was timely, thorough and super professional! the manager tony was awesome and made us feel comfortable as soon as we walked in. would definitely recommend!
Had a very pleasant experience thanks to Tony, very welcoming and friendly.
This is the best Public Storage Location Point Blank! Any other Public Storage I’ve been to, are usually dirty and have rude employees!! Huge Thanks to Anthony! He gave me Outstanding Customer Service. I live in DTLA, but I would rather, a million times come use a storage space at this location. I will definitely refer this place to my friends! Anthony gave me additional information for myself and for any friends that I will be referring to this location. Anthony, if you read this, DON’T EVER CHANGE your Excellent customer service! We need more employees like you. Overall the location was super clean and reliable looking, for you to safely maintain your personal belongings. Thank you!!
Jovan, was a great help with opening up a new storage unit today! Great costumer service and pleasure to work with.
I had a great experience. It's a very clean property. Thanks Jazmine, you were very efficient.
I want to thank Jasmin for being so helpful in answering all my questions. Excellent customer service.
It’s always great service here!I’ve been to other public storages but the service here is top tier. Everyone is so helpful here. My last visit, employee name Anthony and briana were so patient and helpful! They answered all my questions and helped me picked the right storage unit for me! They need a raise! It’s a nice feeling getting excellent customer service. So thank you to the employees!! I definitely would recommend this public storage to my friends.
Jovan and Aileen were helpful and made the initial moving process as hassle free as possible. The first 2 locations for Public storage totally bombed, this was a relief as the hot sun in the Valley begins to cool off. The location is 2 blocks away from the Orange line and this location seems to be on the new side.
Can I pay rent on line
Good customer service Jovan!
I went to public storage and Jovan was really helpful getting a unit and was very attentive to all my questions.
Jovan was super detailed and helpful, he showed me the whole unit and the easiest way to get to my storage unit as well as accessing the gate the most efficient way.
Jovan was awesome!
Super helpful & easy setup. Thank you Jovan!!
Jovan was a great help, made the process much easier then expected, ask for him 👍🏻
Exlente. Atencion muy bien Jhobany
Jovan was very patient & knowledgeable on my current needs. Great customer service & he made the process very easy.
Tony is the best. He spent time to explain what i am getting and showed me the storage.
Mike and Ellie were great!!! Very nice place and great price
thanks Mike for helping out with the packages. 👍🏾
Recently rented a unit for my friend at this location and I wish I could transfer here too. This location is anything but small. It is huge, the staff are great and I had the best of luck to have Anthony help my friend out with her unit too! thank you Public Storage!
Great customer service and really friendly
Anthony is the best employee here! he is so funny
Great experience with jovan made it very fast and easy!
James, Tony, and Jamin are great!!
Jasmin and everybody else are friendly. Very clean except the restroom. Great property. I was lucky it is not busy in my visit. Mask is required
I need to rent a storage space in about two weeks so I stopped by the facility on Oxnard I was greeted by Hilda but also helped by Jasmine Kevin Anthony and Ed Andrew they were all very polite and helpful the facility is clean and well Kipp I will definitely rent by 10 x 15 storage space here in about a week
Why would anyone want to use your services when you can literally bump up the rate at any given moment? I've been with you guys for 4 months and then I get a postcard saying it's going up $80! Do not use Public Storage... they are a rip off. --------- REPLY to the owner: Thank you for saying you will forward to the team - HOWEVER their response was: Thank you for contacting Public Storage about your rate increase. Public Storage strives to provide you the best value in self-storage, and while we understand an increase in rent is never a welcome event, we believe our rates are still competitively priced. If price is an issue, we will gladly see if we can find another less expensive storage unit that meets your needs. Please contact your Location Manager who would be happy to help you. We value you as a customer and appreciate your continued business. Thank you for choosing Public Storage. ------ This is just a cursory response... they did not look into anything and they obviously will not. You simply do not care about your customers because you believe there will always be another renter after the next one. Obviously rents should NOT be raised by more than 30% in just 4 months. Really? And you they say - we can find you another unit... give me a break - you KNOW that the majority of customers will not do that because of the massive time and energy it takes. OVERALL - this is terrible business practice and eventually you will lose money over it - which, apparently, is the only thing that seems to matter to you. We will be moving everything out as soon as we are able and we will never return. But, again, thanks for the nothing reply. Very meaningful.
This place is not right. They take advantage of people's need. I had a space there for quite some time. Pay my monthly payments on time. It's clean but it has lot of issues. The biggest is the timing. They open late and close early. They open at 9 am and close at 5 pm Really !!!! They just increase the rent like 25% out of nowhere. When I call to find out more about this increase, they didn't even pick up my call. Left a message and never returned my call. I went over to empty the place and returned the key and the lady employee was so rude. Didn't even ask me anything when I was returning the key. From the start she went you are responsible for this month, I understand it was the first, but she didn't ask if there was a problem, right away she treat me with collection. Nothing but rudeness. The second thing she said it was we are taking you to collection This is not right. People should get a good service in every way. I understand that we aren't always right but she shouldn't have being rude out of nowhere. Her name was Hilda.
Unfortunately, I had an attempted break in, on my unit, two times! It was extremely shocking and a bit frightening. It’s the first time anything of that nature had happened to me (and I hope the last). Although this occurred, at a different Public Storage location, the District Manager from this particular location (Oxanard) was on hand. She was extremely helpful in creating a resolution for me! She went that extra mile to help secure my unit and to help rebuild my confidence; in the maintenance of a safe premises. I am truly grateful to her! She represents the best part of Public Storage, at Oxanard and the other facilities, under her jurisdiction. 5 Star Service!
Good rates and close by my house. Only thing is , I wish they would stay open till 6pm at least on weekends.
In the 4 years that I’ve been here, I can barely count the times that I’ve actually seen anyone clean the restrooms or even sweep the hallways. Anthony left the restrooms in the A building smelling fantastic. soap dispenser was full, toilet paper rolls, he was sweeping the hallways which were full of dust and even then went out of his way to help a lady get into her space. For a long time this location has been a problem with poor management and lazy staff but I hope Anthony will stay here and change things around. Hes your man!
I am a huge fan of public storage, but the management team at this location is extremely dishonest and rude. After checking out with a Manager onsite on November 20th and confirming 4 times via phone that we had been successfully checked out, I was still billed again in December. The local team blatantly lied about there ability to assist when called, when I asked to speak with a manager and for the person I was talking to’s name, she hung up the phone and proceeded to screen all calls (including those of Public Storage corporate support). I have always trusted Public Service and appreciated their corporate support. I have undoubtedly recommended THIS storage unit location to many people. After this atrocious displace (or lack there of) of support from the local management team, and their blatant disregard for personal accountability, it will be very difficult to ever recommend Public Storage again. I hope that they still make this right, but at this time I HIGHLY SUGGEST you find a different storage unit.
Hello I want to say that Hilda is amazing doing her job I was there looking for something suitable storage for me and she explain each unit and detail for me you guys should be honor to have an employee that care for the customer needs and she had a good attitude . Thanks you again Hilda for helping me out.
I will never use a public storage again. My climate controlled, indoor unit was filled with moths (carpet moths I believe) and the hallway leading to my unit had these moths all over it. I’d encourage everyone to think twice before renting here. My clothes and furniture were ruined and had to be thrown out. Since there were dead moths in the hallway and surrounding common areas, I believe that the facility was or should have been aware. I tried giving Public Storage the benefit of the doubt to see if they could help remedy the situation, but it seems the company couldn’t care less. Employees were unwilling to help and failed to followup multiple times. Attached pictures show dead moths from the hallway and surrounding units along with one picture of the shared wall inside my unit. From my understanding, moths have a short life but the larvae and eggs can live for a long time and this is what causes damage and destruction.
This PSS location has friendly and helpful staff.
Always keeping my things here. Mike, Hilda, and Kevin ARE FANTASTIC. Excellent customer service and very attentive. 👍
DISGUSTING restrooms, never has soap or napkins in any of the restrooms. Rude workers, unprofessional manager! this is the worst management I have ever seen!!!
Seeking a more affordable unit in my area a friend recommended this location. All staff were friendly both over the phone making this my most efficient and economical storage experience enjoyable.
Fantastic service from Hilda!
Bad service high $$$
I helped a friend move from one Public Storage to this one and if a publicly traded company has the same policy at every site there should have been no extra fees or anything but there was. There's a definite price difference between the rural site and the suburb site.
Cannot seem to get anybody on the phone or them to return a call manager is supposed to live on property still can't reach anybody been trying for weeks
It was ok, would've got 5 stars if there wasnt problems with the doors
Disappointed. During my visit to lease a unit, there were several units that had been robbed. I witnessed how dismissive and nonchalant the staff was. The unit tenant wasn’t even called by the staff. I’ve been to the facility twice and each time, the customer service was poor. Staff leave you waiting while they work on the computer. No urgency and no lines. They want everything to be self-service. I’m not going lease a unit from Public Storage because after research, I’ve determined you get what you pay for. Other storage facilities that are independently-own and not publicly-traded seem to care about their customers. Competitors have better alarms and surveillance throughout. Insurance policies don’t always cover claims.
Thank you Jazmin for your help. You were really knowledgeable.
Vanessa was phenomenal. She helped me out in a pinch. They are great.
We just paid 340 .00 for a storage space at 3 o'clock and they kick us out at 5pm we were in the middle of our move they didn't care they kicked everyone out this will be the last time I rent here
5 * for cleanliness and security. Sure wish they had longer hours than 'office hours' though.....
They don't care how busy it is or how close to done your move is. They make no exception to letting you finish the job even if that means an extra 5 minutes. Worst Public Storage I've dealt with (and as a mover I deal with ALOT of storage facilities)
Jose helped me with my move in and it was the best customer service I received in a very long time. He was so friendly and helpful! He made my moving a good experience. I can’t express enough how awesome he was. Best employee by far! Thank you Jose for being such a big help!
Long wait for the elevators. No covid prevention measures - too many people without masks indoors and inside the elevators.
Love the customer service here. Jose gave me the full layout of policies and procedures. He was very helpful and knowledgeable. He even went out of his way to show me my space. Highly Recommend 10/10
Gerry was so nice and very helpful, this place is very clean, very easy to store with. If you’re looking for a good and inexpensive storage unit, this is your place.
this was honestly the BEST experience ever! This was my first time using a storage and moving alone all together and Alison made it the best experience ever. She helped me every step of the way and when I ran into a problem she quickly assessed the situation to accommodate me. I never make reviews but this service was worth going out of my way. THANK YOU Alison for making this experience as least stressful for me as possible , your customer service is A1!
Facility: new, clean, and secure. Customer Service: Alison was courteous and indispensable. She made everything happen for me to leave with a storage unit that's perfect for my needs. Thank you!
They were incredible! NEW, clean, climate controlled, secure units! They were fun fast and efficient in helping us find a unit that fits our needs. Love this location!
Customer is by far the best in California. These guys are very friendly and always smiling.
Vanessa was very helpful and customer service was the best I’ve had.
Even during a busy time, Vanessa was very courteous and focused on helping me find the right storage locker for me. Everything from rental terms to operational hours was explained to me thoroughly and kindly. Her exceptional customer service has prompted me to write this review and I hope she is recognized for her great work ethic. Thank you so much!
Muy buen servicio
This public storage is awesome the staff is wonderful the units are nice big and clean. the best public storage place I've ever been
Today, the sales rep, Jose was incredibly helpful in offering excellent customer service with his time by answering all my questions. With my father's recent passing and starting the process of decluittering the house, his assistance made decision making much easier. New facility, clean & secure...it's exactly what I was looking for!
Jose was very helpful and friendly in showing us the unit. He made the process very quick and painless. I am very excited to start using this facility. Highly recommend!! Ask for Jose!! Peace and love Rich and Jung
Great place - brand new facility...very clean..
Kim and Jose were so nice helping me with my space at the van nuys location . They even helped me download the public storage app to open the gate and walked me through find my space over the phone. Thank you guys!
Great service very friendly staff. Josh was very welcoming and made the check in experience quick and easy. Best experience with a public storage I’ve had.
I hadn't been to my storage in a while; things had changed and I had forgotten the process. It's rare these days to get just one customer service person to be moderately helpful and kind, but I hit the jackpot with Jose, Joshua and Garcia...all three! They were extremely helpful, patient and kind. They sincerely acted as if they LIKE their jobs AND they liked serving people. And, this establishment is very clean and up to date! Highly recommend the location and know if you come across any one of the three mentioned, you're in great hands.
I would like to thank this Public Storage facility for the service I have received over the years. Upon vacating my unit I would like to thank Jose and Garcia for being especially helpful and accommodating. Over the years the staff has provided excellent service and security and have been very helpful and informative. I would highly recommend this facility anyone looking for long term storage. It is well maintained and is kept clean.
Garcia and Gerry were so helpful and nice. This was the right choice.
Thank you Gerry and Garcia for the great customer service
Daniel very helpful with my move out. Will definitely come back.
Easy to access friendly staff and informative thank you Daniel
A big thank you to Vanessa ,thank love
You wouldn't expect this level of service at a Public Storage but Daniel and his team are amazing and the facility is super clean, secure, AND climate controlled! And I can open all sorts of doors and gates with the app! No touching keypads!
Very helpful, customer service saticefied, friendly place to do your storage ,overall I give a two thumbs up....,.....thank you Vanessa
Awful. Prior to moving day I reserved the largest unit at a fair price. Day of moving I go with the moving truck to unload (mind you I'm paying per mover 133$ per hour because they are professionals) they ended up giving my unit away , I had to go all the way to another location and now paying over 800 a month due to the fact of having to get not one but TWO units!!! Be careful. Kind staff but organization by management is subpar
Daniel was great!!!!
Great service. Very nice
New facility added on to the just new built Public Storage...
It's not a public storage no more. More like a office building
First time utilizing a storage facility. For days, I researched different facilities in the area. I finally decided on this location. I made my purchase online, received all the info via email. I was nervous about showing up and incorrectly booking something wrong. Garcia helped me on my first visit and Daniel assisted on my last day. Both members provided comfort by answering all my questions and helping me quickly. Thank you both and thank you Public Storage. @angelepatino
Great guys working the front desk. Very helpful!!
Today I would like to give a review for Public Storage located on 15350 Oxnard St, Van Nuys . I had a wonderful experience renting a storage space at this location. All of the stuff were so friendly and super accommodating. I would like to thank personally Garcia! She is absolutely wonderful! She was going out of her way to help me with my storage needs. She is so kind, very attentive and extremely helpful. Super professional! I would certainly highly recommend this storage facility to everyone. My thanks also go to Daniel and all of the stuff. Garcia is the BEST!!!
Its amazing how friendly the staff is here
Thank so much Daniel Jose jasmine and Garcia you were all very helpful and pleasant
Daniel was awesome, the service was quick and efficient.
Daniel was super helpful, I highly recommend using this place as a storage!
I have rented from the Van Nuys on Oxnard location for many years. While I do not go into my space often, from time to time, I have to call in. The people who work there are professional and helpful. Kudos to Daniel, and his co-workers, who recently helped me out with an issue which arose. I note that the location is also clean, safe and professionally managed.
Very nice staff.
Daniel helped so much from the beginning and through the set up process.
Fast check in, friendly staff, clean facilities! No hassles!
This is such a great facility! Brand new renovation with a amazing duo at the front desk office who walked me through everything smoothly and in a short notice fashion. I feel like this location being newer made it less hectic moving in and is super central as well!
I wish I could have stayed here longer but I had to move! The friendliest and most accommodating employees that I have done business with in a long time. Extremely sanitary and organized. They are doing all they can to prevent the spread of Covid as well. I felt very secure with my items at this location and very safe in the facility!
I truly appreciate Daniel and Jose's assistance trying to close out my unit. Super helpful!!
I truly appreciate Jose and Daniel's assistance in closing out my unit. They were both friendly and super helpful!!
Staff is EXCELLENT! Never worried about my property being at this location! Thank you so much Public Storage on Oxnard St!
The employees their are very kind!!
Jose was very helpful today helping me with my lock Nd great customer service Nd the location is always clean Nd secured
This is a wonder place with a wonderful staff. From reserving my unit to accidentally loosing a cart key and the nice lady (don’t remember her name) at the front being incredibly understanding and accommodating- I highly recommend this location. Matt helped me through the whole process and was efficient and answered all my questions. As a first time renter I really appreciated all of their wonderful customer service!
As a Professional Organizer I don't like the idea of Storage, however there are times when we have no choice. So, if I'm going to need storage for a client I'll go with Public Storage every time. Chris at this location was kind, helpful, and informed! The manager went above and beyond. The facility was clean and safe. Their prices were competitive! Thank You PS on Oxnard! My client was very happy I chose your location!
Thank you Math for your wonderful service
Access hours the worst thing at this facility. Super inconvenient
Thank you Maria for helping me set up my elock account.
An excellent facility with a friendly and knowledgeable staff. Been renting an 8x10 for 4 years. Today we downsized to a 5x10. The team at this location made it easy.
I was very favorably impressed with Mathieu. He was helpful, polite, and efficient. I recommend this facility.
Very helpful front desk and clean facilities
Very helpful and detailed! Would 100% recommend. Chris is awesome! Answered every question I had.
Daniel was extremely friendly and helpful. He made the process of renting out the unit very simple and quick.
Office staff is friendly and helpful which isn't always the case at storage facilities, trust me I've had many. Place is clean and new. Still creepy with all the hallways that look the same and all the light timers clicking on and off all the time, but they have a million cameras and video screens in the office where they can see pretty much everything so I feel as safe as I can. Don't forget your code cus you will have to enter it at every single door and gate.
I was really pleased with this facility. All of the workers were amazing! Chris was great with assisting me on getting boxes and supplies for move out. And Mathieu was was very helpful on move out day directing me, movers navigating the parking and loading. Well done! The staff at Public Storage are always courteous and professional! I will go back in the future if needed.
Can you go whenever to your space or only during their open hours
I had to make some changes to our account and i have to say that Maria was awesome. More than awesome. We were having trouble figuring a few things out and she was able to quarterback the whole thing and coordinate across multiple locations and people, etc. She certainly demonstrated why we have a relationship with Public Storage. Not only did she get it done, she stayed in communication and even followed up after the fact to make sure it was all set. Amazing service.
Daniel and Maria worked with me. They were very professional and very helpful in this process. I’m glad they were there to help me.
Great 😊 assistance Daniel and Maria
Daniel and Maria were very helpful! Easy transfer from one unit to another when needed.
I Love this location, everyone are very professional and eager to help. Also Jose , the district manager was very patient and guided me through certain issues I had in my account. Thanks guys ! Larissa.
Maria did an awesome job setting me up for my unit right before my movers got here. Thank you so much for providing me with great customer service.
Maria has been such a great help! Thank you team at Oxnard
Kimberly was very helpful and I appreciated her help!
Buen servicio María gracias
It was an excellent customer service. Jose, and Maria they are really amazing.
Maria was excellent in helping me with creating my online account and setting up my auto pay. Thank you!
This is my first time getting a storage unit and I must say I will definitely use public storage again if I need too. The customer service I received is the best I have had in a while. The employees go above and beyond their duties,very efficient and friendly and super helpful. The unit I rented is controlled through an app and I must say even the app was very efficient and helpful I love this place already and will be using them again in the future.
Great other then it doesn't open till 9:30
This is a great location for anyone in the Valley or anywhere in LA! Great prices and friendly staff. I was greeted immediately and helped throughout the whole process. Would definitely recommend to anyone looking for affordable storage!
This is by far the best storage facility I’ve been too. Chris was immensely helpful and accommodating.
I moved into my storage unit a few weeks ago. Maria helped me when someone had accidentally moved into my unit. She also even gave me a code to access my unit a few hours after close because I had limited time to move out of my apartment!
Matt provided excellent service on check in. Showed us the unit and the steps needed to access the secure areas. Was very aware of COVID-19 regulations and kept his distance.
Maria helped me out .She was awesome she was quick efficient, and knowledgeable. The price is great much cheaper than others thank you Maria
Brand New Facility - very nice!
Nate helped me select the best size unit for me & thoroughly went through all the information with patience. He offered me all of the packing supplies with no pressure but a great explanation of what is needed. The place itself is very clean, well lit, secure, & an appropriate temperature for what you’d expect climate controlled to be. Customer service is very important to me & Nate completely hit the mark. Thanks again, Nate!
Clean, well operated, friendly staff
BEST STORAGE PLACE IN THE VALLY!!!
This location is awesome! The staff is knowledgeable and very friendly.
Maria is best person i know, she is gorgeous and beautiful!
Staff is amazing
Thank you staff for being so helpful during this pandemic.
Clean, well kept. Highly recommend
Nate and Dina were super helpful with carts/time/ direct helpfulness with my storage and space and also extra Helpful in a very inconvenient Time !! Thank you !!! Lara
The staff were very helpful and were very welcoming. Never had a better storage experience!
There are many storage places in LA that offer a lot of the same things, but what stands out is the quality of service from staff, and this place was amazing
The service and staff at this place was fantastic! They went above and beyond to ensure my family's storage was safe in the unit. Definitely recommend!
Very friendly and cool place
I truly like the space... 5x10 was good size for our needs
Definitely recommend this location! The staff is super helpful and property is clean
Dina was so nice and friendly to talk to! She was very knowledgeable and made it easy to understand. She was flexible and made this move so much easier! Thank you!
Dina is best
Deana was very helpful!
I had a great experience as a first time customer at Public Storage. Excellent customer service, I was well taken cared of by Nate who went the extra mile to make sure that all my questions were answered and that my needs were met. Also the price was reasonable. Thank you Public Storage!
Dina was amazing! Like talking to a friend. Very clean and sanitized. I would definitely recommend !
Maria and Kimberly were wonderful to work with and provided me with excellent customer service. Definitely a place that I would recommend to anyone looking for a storage facility. Thank you for all your assistance.
Great storage location. Super clean and updated. Our unit even has Bluetooth access to unlock our unit. The staff is also really kind and helpful, especially Dina.
Great public storage location- best we’ve ever used. Very clean and updated. All three people in the office were extremely helpful.
Excellent service! Great location very cleanly, Nate was a great help! Definitely recommend.
I just moved out of a unit that I occupied for 10 years. Didn't want to leave but since I moved to the other side of town it made sense to transfer my stuff to a unit closer to me. (Even tho they are remodeling-which kind of made me want to stay.) Always had pleasant experiences with the staff. Would recommend.
Outstanding and superb service by Public Storage, especially by Grace. Absolutely the best place to get a storage space. Excellent!
Great experience here at public storage. Grace was awesome! Thanks you!
This public storage location is fantastic. I was a day late on my reservation and the stuff was still willing to rent me a unit. Thank you sooooo much Maria
This location is the best so far, super clean! The professionalism that Dina Martinez presence is one of a kind. She is very helpful very friendly great person! Thank you for your help.
Best customer service I have came across so far @ a public storage . Dina Martinez has the best personality she lightins up your day very helpful!! Thank you.
Clean cheap friendly staff thanks so much for the 5 star service Matt
Dina and Maria were awesome getting me set up. And the new spaces are nice and clean.
Grace wAs very helpful and made my move to the new storage easy as pie.
Came here to get a storage unit and got one with total ease. I not only had one person help me, I had three! They were all super helpful and made my experience here a very pleasant one. Thank you to Dina, Maria, and Grace! You guys rock!
Dina made this experience easy. I was very pleased with her knowledge and her ability ease my confusion. Just wanted to look, Dina made it easy to take the unit. Thank you Dina
Very good customer service good people I'm very pleased
worst storage, elevators do not work, dirty, management is not friendly!
Hector was friendly and helpful. He did a great job answering my questions and was very kind and courteous.
Maria is awesome
Maria did an excellent job thank you
Raymond and Michelle were excellent efficient and great !
I would recommend this location for anyone who is looking for a storage unit. Property is kept clean! Staff is super friendly and helpful.
I rent a storage unit here. Debris from outside got into unit and my boxes are covered with debris. Also, on separate day, I called ahead of time to ask a question and my call went to voicemail and it was not returned. Also, I showed up a few minutes after operating hours and asked if I could access my unit and they said no and provided no manifestation of intent to accommodate. I don’t recommend this place at all. Not cheap and poor passive customer service. Maybe they can change my mind in the future but so far I’ve seen nothing to suggest that.
Chris is an amazing gentleman he helped me to finalize everything and he’s so helpful , amazing people
Very clean, organized, staff is friendly and accommodating. I thought it was new building because it is really clean and temperature controlled. The staff is there to get you the best deal. You can only access the area with personal code during business hours so it’s really safe. Hector was the one who helped me to get my account set up. Highly recommended!
Hector provided amazing service! Place was super clean, staff was professional! Literally had me ready to move my stuff in, within 10 minutes. Would suggest keeping your stuff here!
Hector was very nice and helpful. Great customer service.
Nice girls thank you Vanessa and Maria. Quick easy stop for bubble wrap
Recently we’re helped by Hector and Kim. Without their personal and professional alternation it would of been a task to navigate the process KUDOS to public storage once again!
Had a very positive and wonderful experience today with Hector and Maria. They were both kind and courteous and, most importantly, patient with me. I’m thankful to have worked with them both today
The girls in the office were very kind, only came in to ask some questions but they very helpful nonetheless. Thank you Vanessa and Kimberly
Just in to pay on my Unit & look at some other options. Vanessa was amazingly helpful on the phone...& even more delightful & helpful in person!! What a bright light & pleasure to work with. Thank you Public Storage on Oxnard & Sepulveda!! Thanks Vanessa. See you all soon.
Vanessa happily showed us to the unit I reserved online. Once we saw it we realized it was too small and asked if it was possible to go larger. They happened to have one more larger unit available and Vanessa made it seamless to switch the reservation, shows us all the ins and outs of the property, gate codes and even got us a lock for the unit. We didn’t think of that part, believe it or not. Easy to access place and informative staff. Can’t ask for much more.
Kimberly was fantastic!
Maria and Vanessa were great help, definitely the place to go to!
Maria provides me with great customer service
Big clean, but new construction
Fantastic ⭐️I had the best experience at this location. Maria and Dina Are the best⭐️⭐️ Extremely helpful professional, outstanding, I recommend this location to anybody that needs an storage.
Great place to store. Convenient location. They will give you the best rate that they have and size of storage unit for your needs. I highly recommend this location.
Good location would recommend thank you Maria & Nate
I just want to start off by saying Maria and Nate are AWESOME. Both are definitely accommodating with great personalities. I would highly recommend anyone looking for great storage, clean facility and a great staff who will answer any questions you may have under the sun. Public storage is once again definitely the place. Especially this location.
Maria fue muy amable conmigo y me ayudo durante todo el proceso gracias
The girls in the office have always been so kind and welcoming. Thank you Maria and Kimberly for always being so nice!
Came back here for the second time in a couple years. Always ALWAYS receive kind and speedy service! This time my service representative was NATE and wow how sweet! Super kind in helping me figure out the right size unit for me. Even showing me a couple of options and all of the side items I needed! Great salesman without feeling pushy. Really really appreciated that. It’s the small things. Great customer service overall. Happy to have my things stored here again for the next move! Best storage in the area and they’re doing construction to make it even better!
Excellent location and easy to access. From the time you step in the front office, you notice that the employees try very hard to upkeep the property because the property is extremely clean. I have seen Fernando walk through the property several times during the times that I'm accessing my unit and pickup things on the ground that others would not normally even notice. Talking of noticing things... you will notice their desire to provide every customer excellent service, and they treat EVERYONE very respectfully. This goes for all of the employees that I have dealt with, specifically Fernando and Aubrie. You feel as if you are at a high class 5 star hotel. Both Fernando and Aubrie have gone above and beyond the call of duty to provide convenience and be helpful both towards me and several of their other customers that I've seen while there. No need to mention as I'm sure that you get the idea, but they are very friendly as well. A+ + + + +
This location is terrible. Just awful. I would not recommend. There is construction and dirt everywhere and has been for months. When I was moving out I had to leave and come back just so I could breathe. My hands were black from the dirt. The units are not tall and difficult to move in and out of. Ron is very rude, even over the simplest of requests. Kim the district manager refuses to listen as she prefers to wait her turn to talk or just speak over you. Honestly due to the so-so location and less than desirable staff there are SO many better storage options in the area. Don't waste your time or money.
I absolutely love the staff at this location. Kimberly and Shawn have been exceptional and always very courteous and helpful. Have been there for about 15 years. Staff makes me stay at this location.
Good and Fast service. Best price around. Chris.K did a beautiful job, was very polite and professional.
Place is under construction
Shawn and Ron, it doesn’t just rhyme, they are sublime. I spent nearly two years storing my goods here, but recently moved to the location on Whitsett because it’s closer for me. Thank you for the gated access, carts, elevators, and security checks. The experience was one for the ages!!
I had an amazing experience at the storage unit Ron was amazingly nice and super helpful
First, this storage is secure and clean! 2nd Ron, was amazing, just such a NICE person. Shawn was also wonderfully helpful. These guys are wonderful. This was the easiest and most peaceful storage transaction ever. Go here for sure it will give you Peace of Mind and put a BIG smile on your face. Love this place!!!!
Efficient, friendly, clean... overall good.. ask for Ron
ron keeps a clean place and is very helpful to my needs we need more people in the world like this keep up the good work
Customer service at this place is excellent! A storage facility itself is very clean and the climate control is on point. We moved our stuff from Brooklyn to this Van nuys location. Kimberly helped make this transition easy and comfortable by being very open and thorough with what public storage has to offer. She help me find the right space for my things and reassured me that all was going to run smoothly. And it has! Thanks Kimberly! You were very helpful.
Ive been renting a storage unit here for many years and KIMBERLY has been nothing but GREAT HELP through it all, always so professional and reliable! Highly recommend this place to anyone. Such a clean facility and with people like Kimberly at this location you can always count on great customer service. Wouldn't have it any other way. Thank you Kimberly
Kimberly and Maria were fabulous. I've rented for years and was able to establish a downsized unit in just a few minutes. Good work ladies!
Very helpful great customer service
Maria and Kim are really nice girls. The property is clean
Maria provided me with great customer service. She was kind enough to take the time to help me create my log in account to pay my bill online.
Maria Y Kimberly son muy amables
maria and kimberly are nice girls
Kim and Maria are always very nice and helpful. Would recommend
Excellentcustomer service!! Kimberly and Maria wonderful charater and professionalism!! Thank you very much!
This location is AWESOME. They really take care of you in every aspect. I only wish I could rate them 10 stars, Grace, the district manager is a ROCK STAR!!!
Shawn& Maria provided me with great customer service. I would recommend this location if you need a storage or just even pricing
Kimberly and Zack are great. They were very nice and professional in explaining what I needed to do in how to take care of my difficult situation.
Maria and Kim provided me with great customer service
All staff at this location have been nothing but great!! Highly recommend this location.
Muy buen servicio personal muy eficiente y amable
They were good till they kicked us out to renovations... Not even offering to prorate rents if we move out mid month (regardless of the fact that we are being given the boot)... Only deal they would offer is to give us the same deal on first months rent that they do any other new customer... We will be taking all of our units from here and will move to another storage company going forward...
This location is great thanks to Kimberly she is great asset to Public Storage compared to other locations. Kimberly made it easy for my father to transfer to new storage space to a new building with ease. Definitely makes it feel safe to have this location without worry knowing there is professional and reliable person there when you need help.
The staff is helpful and the district manager is responsive to concerns; providing solutions in a professional and patient manner. Thank you!
Maria me dio bien servicio
Are you operating on regular hours Monday January 21?
Maria and Kim were very helpful, would definitely recommended this location.
Kim and Crystal offered to change the lightbulb to increase the lighting, making the experience memorable and overall great customer service. I look forward to seeing them again ;)
The ladies Hilda and Maria are Amazing. They are always going above and beyond to provide the service necessary to satisfy the need for your storage. They are prompt & clear and friendly .Thank you Ladies.
The ladies inside the office are very sweet and helpful. Every time I come to the property I’m greeted with a smile. Happy Holiday girls
Needed moving boxes. Not cheap but very helpful staff. Conveniently located.
Shawn and Hilda provided great service.
Great costumer service, hilda helped me me with all the help i need it thank you
Hilda y Maria son muy amable
Ridiculous hours. Used to be accessible from 5am to 9pm. Now it's 9am to 6pm.
Good service, Hilda helped me out with what I needed. Thanks guys! Keep up the good work!
Rates are competitive and the service is friendly. Shawn helped us get up and running easily and was super helpful!
Such great customer service. Hilda and Maria where able to help us find the right price
Hilda& Maria provided me with great customer service . They are very efficient, explained everything that I needed to know. Helped me set up my storage unit within 30 minutes (I was in a rush). Thank you ladies .
The staff here were very polite and helpful. Ulrica and Maria were helping us out. They went above and beyond what you would expect. Thanks ladies!
Машина стояло очень долго все оки, только снимали почему то чехол с машины . Когда плата поднялась пришлось перегнать машину в др. Место а так все очень хорошо персонал и сервис)
Just started running a space I'll keep you informed, Keeping up To date There were no gimmicks or hidden costs everything they told me in the beginning when it was time for me to move out I was given my whole deposit Back. And I got the special rate for the 1st month and I only stayed there one following month no hidden costs.
My experience with Jared was excellent. He was able to answer any questions I had, very thorough. He informed me of the special summer deals and i signed on to a unit that will suit my needs and at a nice rate saving me ,$25 each month I have this unit. If you are in need of a storage unit go see Jared!😂 Thank you Jordan D
Nice place didn't have any problems
Cindy and Jared are truly a team... it is such an honor to be renting at the location everything is clean and smells refreshing they truly do understand their clients ... they both deserve a raise they were very attentive and they said it’s imperative that they keep the property clean and fresh for all tenants.... YOU GUYS RECIVE 5 stars Jared you keep on teaching and Cindy you keep rocking!!
Cindy was awesome!!! She corrected any issues or problems that I had she went over and above Great listener and served me with a smile 😁😆
I have had a wonderful experience with Public Storage! The storage facility is very clean and the entire property is well-maintained. The employees are friendly and very knowledgeable about their facility and units! I have spoken with Cindy multiple times, and she has been extremely helpful and has made this process very smooth. I also spoke to her and Paul the first time I visited the facility, and they provided me with all of the information I needed. Furthermore, Jared provided a great tour of the facility, and was able to show me my unit. He also walked me through the contract and final renting procedure. Overall, it was an extremely easy process, and I am so glad that I found this facility! Thanks for Public Storage for making my move so much less stressful!
Cindy and Jared were great. Thorough and informative. Great costumer service @ this Location keep up the great work!
Cindy was very thorough about explaining everything. She quickly showed me a storage room that would fit my needs and tried to get one as conveniently close to the elevator as possible. All in all, it probably took less than 30 minutes to complete everything, and Cindy was very kind and affable throughout the experience.
Cindy was really informative and patient. She made me feel confident that I had made the right choice in Storage Facilities. Thanks again Cindy for making everything efficient and to the point. They also have great prices and deals. Anyone needing storage short notice should definitely check them out!;)
When I first rented the storage unit, Cindy was a very helpful employee and spent a lot of time to make sure we were fully accommodated. She had an answer for any problem we encountered. Very good experience.
Amazing customer service, clean, well kept and fair price. Best in neighborhood and secure.
I don't have a unit at this site however I have been coming monthly to make my payment. Since Jared has been at this site the staff are very friendly and both the office and facility looks well maintained. On my last visit although Cindy was egger to assisted me both Jared and Paul greeted me at the same time.
Jared was beyond helpful. During a stressful and hectic time for me, he was courteous and kind. He had productive input and was always available to answer any questions. His exemplary customer service and great personality made all the difference to me. He’s a winner in my book!
Horrible service,very lazy people
Terrible experience. $1 first month is false advertising. Account has false move-in date Given no account #. Ask for no phone number! She should get fired. Wish i had a job. Wow all
Amazing and speedy service. Cindy and Jared were kind, welcoming, knowledgeable!!! Jared was spot on picking a space for us that was close to our other space and Cindy actually Ran to serve us quicker. Now that’s service. Jared was as quick, The paperwork took less than 5 minutes. recommend this dynamic duo and the folks at public storage make it so convenient to get a space. Insurance price for the unit is also very fairly priced. If you need storage and in the valley, public storage! David
They have an amazing staff that helps
Excellent facility. Clean and well run. Behind the desk Cindy made our check-in a pleasure.
This place at Oxnard st , in Van Nuys, open the gates at 9:30 am. Very lazy
OMG !!! I spell GREAT CUSTOMER SERVICE J-A-R-E-D !!! This man knows and does his job well. I was having the worst time of my life and each and everytime I came to the storage, he was right on point...again very knowledgeable and helpful...no words, no matter how many can really express what a difference this man has made in my life, because storing your personal belongs is not easy...I have been bragging on this man every since I got my unit...and will continue...let me say as well, thanks to the other team members as well 😁😁😁
I had to pull over the the foremen siren!
This Storage is way to exspesive for way to little sevice and the help is very rude!
Really streamlined and stress-free experience. Jared was extremely helpful and made the whole experience a breeze. The rate was great for the area and the facility was top-notch, clean, and secure. Highly recommend.
Excellent service! Sales associate Cindy was friendly, helpful and informative. Highly recommend this location.
I came in last night to try and park my vehicle like I have been for 2 years and some crazy lady who I have never seen before begins yelling at me that she will call police officers unless I go away. I am calmly trying to explain that I am a paying customer of many years but she was not going to hear me. Before hiring new managers please have them pass a psychological exam.
Horrible location there is a hobo running around the property at all times with a strict intent to take items that people are moving in. When I told the manager about me not feeling safe having to go up and down with the truck being open he just told me that this is the way it is. Sorry for your lost items call police.
They dont open till like 10:30am and close at6:00 pm... Not early enough.for me....
We hope the service will be much helpfull to their clients at this storage , so it would better and easier for every one!
Thank you Public Storage for employee's like Jared @ your Oxnard Blvd Facility in Van Nuys. Kindness, courtesy & humor abound. Not to mention a crackerjack personality with superior knowledgeability. I'm overwhelmed by the prompt & efficient service I've received since signing-up to being one of your customers. The humor aspect makes conducting business a pleasurable enterprise. Yes, you have a genuine five star employee in Jared. Keep it up Jared & Public Storage. Anthony R. Wilcox
Todos dicen la hora de oficina pero lo que queremos saber es la hora de apertura de las puertas y aque hora cierra el gate.
Hate putting in code for elevator
Jared is very generous and so helpful. Hardworking and understanding. Recommend Jared. He's great
Cindy and Jared are great! Great customer service they're awesome
Bad service, and the customer service is so bad . Don't recommend this place at all.
Andrew worked hard to accommodate all of my needs. Exceptional experience.
Maria was very nice and super helpful in helping us get a storage unit! 👍🏼
Me encantó el trato que me dio la chica muy amable y muy dulce y muy explicada la cosas muy bien .
Cindy is sooooo great... what a wonderful human being. It's great to have such genius service... real people here.
Shoutout to Cindy! Super helpful and courteous.
Cindy & the staff provided excellent service! Thank you!
My go-to storage spot from now on... The facility is maintained very well, good lighting and good a/c. No weird odors and it's obvious the floors are cleaned often. The staff was probably the best part of this location. Jared, who helped us set up our account and unit was super friendly, super funny, and very punctual and quick in guiding us through the entire process. The other staff member who was there (Cindy) was also just as great. She answered every question with a smile and made us feel very welcome. This will definitely be my #1 storage spot for the future. Thanks again guys!
Cindy helped me with getting the unit I needed. She was patient and very sweet. She is great specially with patience & explanation . Very clean property and nice people. When here go to Cindy she's great help!
Great Staff! Jarred, Cindy and Amy were very helpful and knowledgeable and willing to attend to my needs! Overall one of the best places to rent storage space.
Cindy, Amy and Jared are hands down one of the greatest teams at any Public Storage facility. Funny, thorough, and efficient. Quick without making you feel rushed; accommodating and knowledgeable. A wonderful storage leasing experience all around. I highly recommend them for all of your Sherman Oaks storage needs!
Jared was sooo professional and swiftly sorted all my needs. Would highly recommend!!
Great property to store items at. They let us use carts to move items in which made life easy. Jared and Shawn keep the place clean and tidy. Thank you!!
I'm definitely glad I chose this location...The staff here are amazing and very friendly. Jared has been awesome in assisting me with my storage needs...awesome team of people
Computers are slow wasted my time when I was in a hurry had to leave then get charge 10.00 to do payment online
Wonderful and convenient storage facility. Very competitive rates.
Brie And Natalie provided great service. So are Kevin , Jared, and Grace. Most helpful.
Great service Very professional I worked with Jared and he answered all my questions and help me get the right unit for my needs Highly recommended 👍👍
I went in earlier today, Sunday May 7th, a little after they opened. I was greated by two friendly faces, Gracie & Amy. They showed me the storage units they where offering. They gave me good pricing and as well told me of the promotions they where having. I'm not from the Sepúlveda/Oxnard area, but they helped me locate another Public Storage near my home. They where very helpful & very friendly. Thank you guys for the tour & the help!!!!
I went in today and was helped by Jared. He was very nice and answered all my questions. He helped me pick the right unit for my needs. I've had several storage units before, so I know when I'm being oversold, and he didn't try to pressure me or convince me to buy anything that was unnecessary. Awesome! I'd highly recommend this location!
Extremely helpful, Ian and Shainy were full of information and assisted with any questions had. Good location and overall just a great storage facility.
Swung by today. Talked to Shainy and Ian. Super helpful. Can't recommend enough.
Great storage company! Brie was so helpful and made me feel very comfortable, her expertise helped me select the perfect unit to fit my needs.
Shainy and Ian are super nice. Nice place. Easy process.
Bathroom is always dirty and smelly. Toilets are gross. Use the restroom before you get here.
My experience with Public Storage and the new manager/Jared and his coworker/Ian has been one of my best so far!!! I have rented from several different companies throughout the years, however, I've never been treated with so much respect in the past. Not only are they knowledgeable in the work they do but they also treat their customers with nothing but utmost respect. As long as these guys work at this property, I'll never use another company again. I give them 5 stars. Keep up the good work guys!!!
Grace is great she"s been helping us she's very kind and warm hearted
Ian was so helpful and informative. I couldn't have asked for better service.
Very nice facility and the staff members were very friendly, informative, and overall attentive! Got what i needed and was shown the unit and given all instructions and everything that is connected with Public Storage.
I hate moving, but finding this place and working with Ian has helped remove some of the stress. Ian was very knowledgable, kind and took time to help explain all my questions. I haven't moved in yet, but I'm not worried about it anymore. Very nice clean facility and easy for movers for unloading.
It starts at the top- The main manager, Bree, has consistently handled my concerns and issues with genuine care. The staff she works with reflects this, and it has eased the challenges that are inherent to storing treasured items while I live elsewhere. Thank you, PStrge and thank you Bree!
Ahhhhhhsooommmeeeee TEAM at this location!! Brie, Ian, Millis and Top Notch. You can't go wrong with anyone of them assisting you. The location is well keep. Clean and free of drama! Would recommend them to anyone who is "picky" like me!!
I can't recommend this storage facility highly enough! The staff is incredibly courteous and helpful, and the ease of access and phenomenal location makes this the best storage facility I've ever utilized - and I've had quite a few. Don't have any second thoughts, this is the perfect storage for you!
I am very pleased with the service and professionalism I received at this storage facility. I would recommend this location to anyone who desires to work with efficient, friendly and very professional staff such as Miguel and Brie.
Everything was perfect!!! I loved it here. Good people and thanks Brie.
These guys are awesome!! They got me what I needed right away. Brie and Scott were super helpful, thanks!
Brie your doing such a great job! Thank you for keeping this place safe and secure!!! A+
The staff is friendly but I stopped to use the restroom and it was horrible. They allow any homeless people off of the streets to use the bathroom and those homeless people destroy that restroom. I would imagine that the staff doesn't use the same restroom as their customers because if they did then that restroom wouldn't look the way it does. Everyone shouldn't be allowed to use the restroom clearly it shows that some people don't have respect for the rest of us. They also allow the homeless people to throw their food all in the bathroom everywhere, it looks like hell in there I kid you not. I couldn't make this up. if they want to solve this problem they will need to give certain customers that they know have respect the key to the restroom to lock it back when their done the way they do those flatbeds, pretty soon its going to get really bad and even more disgusting
I had great customer service provided to me especially with the help of brie as a first time user of public storage and when I lost my way just a bit around the site i called the phone number she provided me and she quickly guided me through and helped me find my unit! I highly recommend the site.
I was highly impressed by Brie's helpfulness and prompt service, however, I didn't have a light in the unit for a week. So, I moved to a climate controlled unit and the transition was painless and easy, with the help of Brie and her staff. Thank you all at PS on Oxnard and Sepulveda.
Brie was very informative and helpful. But I am not happy that she was prevented and would be fired if she gave us the first month 50%. We had told her we were moving my daughters things out of HER Public Storage unit at another location. She has cancer and was unable to pay for it or move the items. We opened the Van Nuys unit in OUR name and are paying for it and added some of our things. WHY ARE WE NOT ELIGIBLE FOR THE ADVERTISED DISCOUNT MERELY BECAUSE WE ARE RELATED?
Very nice professional place and people are nice and helpful. Loved it!
Having to store your belongings can bring about feelings of stress and anxiety, until you meet Bre and her team at this location. Customer service here is setting the bar, especially when manager Bre was visibly feeling under the weather due to illness and still went out of her way to make me and other customers around her smile and feel comfortable and informed. Her team was prompt and courteous! Great experience. God bless!
10 star service! Renting our storage space was a breeze thanks to Brie! Everything was very clearly explained, the indoor storage facility is very clean, and all the employees we met were extraordinarily helpful. Thanks for making this easy for us!
I came for the convenience of location and left wondering why I would ever rent anywhere else. Brie and her staff made the whole process painless. in 10 minutes, my son and I were putting a lock on the door of our clean, climate controlled unit and we were done! Thanks PS of Van Nuys!
I've been a customer at this location for some time and every time I or my staff swing by it has been a smooth experience thanks to Brie and her crew. Recently opened a unit and even though the location is in high demand they made it seem so effortless and made for a pleasant experience (who can say that about the paperwork?). Always great to see a location so well run, definitely recommend looking at this location first for any storage needs.
Had a terrific experience renting a storage space at this location. The Supervisor Brie was working with a trainee called Amy and they were both truly congenial and helpful in fact... superb. Really good professional service. That's rare today. Wouldn't hesitate to recommend this location.
Very kind personel! Loved my experience here! Thanks PS!!! :)
Brie was/is AMAZING. she went above and beyond to help me find exactly what i needed based on the stuff i need to store. couldn't be happier, will definitely hit her up first anytime i need to store stuff!
As far as storage is go this one is a good one. Reason is because it's a bit old school there's plenty of storage places that are designed like the new places that you've seen so many times. However this was more of the old style ones where you actually get electrical outlets that you can use to put a fan when it's hot when you're trying to go through your storage or even lights. Not too many other places let you have your own lights and electrical power.
Absolutely amazing customer service, I highly recommend this place for all your storage needs, thank you very much for everything! I was in and out with a breeze.
The Public Storage in Van Nuys deserves a shout out. The property manager Brie was extremely nice and professional from the moment I walked in. Each time I went back, whoever was working also showed amazing customer service. Thank you! Marcia :)
Cuanto cuesta un store i k es lo k puedo meter en el store
This guys are total pros. Brea and Ashley were generous with their time and information and walked me through all the options, inside and out. Family friendly. The also gave us pricing for other locations. Who does that? I'm hooked.
Veronica made my move in easy and she did an excellent job. Thank you
Brie and Natalie wonderful service fast friendly easy and efficient thanks ladies you girls are great
Nick was fantastic and really helped. Made sure I got an appropriate size storage room and didn't buy a unit that was too big or small. Extremely satisfied with the service.
Awesome experience had unit got more than a year. Brie was awesomeness.
While some may enjoy the process of moving, others don't necessarily find it to best the best past time. One aspect of moving that creates strife and anxiety is finding a safe, clean, and reliable storage facility. From the moment I entered, Brie acknowledged me at the door with a huge smile and a WELCOME. I knew from the beginning that there was a sense of hospitality that resonated with the facility, not just a business and customer relationship. Brie showed me multiple units and suggested other ideas that may be of convenience for me. This really developed the trust aspect I was looking for because she wasn't just trying to sell me the most expensive unit. I have used this facility twice and have always found it clean and safe. Having an employee like Brie who is constantly smiling and is warm, is truly a testament and compliment to the company. Unfortunately my time here is up, however, if I were ever to move back to the valley or need a storage unit for myself or others, I would highly recommend Van Nuys Public Storage! Thank you for your hospitality and keeping my home furniture safe! I truly appreciate it! Warm Regards, Steve Flores One World Hip Hop
Great facility with wonderful customer service. Nick and Brie are the best!!!
Staff may be friendly, but nobody opens the gates to units until 9:30
BRIE and Ashley provided a good excellent customer service, so nice, friendly and accommodating. You really can tell if a person is efficient and knew her job by the way she presents of what you need to know and what needs to be done. They go all the way to help and take care of their customers. This location has everything , with boxes, furnitures protector s,etc, so no need to go elsewhere.The unit that I choose was clean and spacious, as what I expected.I highly recommend this location to my friends and anyone looking for one. Keep up the good work guys... job well done... Thank you!!
Brie and Nick were very helpful, beyond what was expected. They were sure to let me know about future rate increases, helped me get the appropriate sized unit, everything I needed for some peace of mind. As a transient Angeleno it helps to know my stuff is safe. Keep up the awesome service 👍
Brie and nick are awesome very helpful and just amazing ppl I recommend this public storage above all if you need storage come here.
Everything was expected and as needed. Good and quick customer service.
The company that I work for uses a public storage unit and I am in charge of everything that has to do with the unit. Every time I come in with a question I am met with a warm greeting and a smile. Even when there was an issue with our unit we were informed and the workers were patient and nice. I mostly deal with Brie and she always remembers me and asks me how everything is going and how she can help me. I have never had a bad experience here
I've used Public Storage before, but not at this location. I must say that the service that I am receiving here is not only surprising, but also impressive and very much appreciated. Brie and her staff demonstrates such a high level of competence and customer service that makes renting here such a breeze and stress free. Referrals from me to use this location will definitely be spread. Thanks Brie!!!
Nick and Daniel are the best.
We've had a storage unit here for over 3 years and their service has always been exceptional. Moreover the facility is well kept and safe.
Prices are good. Security is not, especially in the back bldg.
Everyone is completely awesome here. Dance help my friends and I. It was a great expereience. I'm defiantly going to come back!
Brie was so helpful. Made the storage process quick and easy!
Excellent customer service both Daniel and Brie..thanks
Brie is the best. She is sooo sweet and always willing to help. Thanks Brie!
The security is amazing, it frightens me. :) Brie rocks.
The experience was great, Brie was awesome and hooked me up. I will always use public storage when I need to store my stuff
I don't rent at this location however the staff are very friendly and informative. Brie your property manager always is great and gives it customer the attention we deserve. If you can rent from this location.
Brie has always taken great care of me love this location its clean easy freeway access thank you for the great service
Brie was very helpful and curtious.
This will be my fourth Public Storage experience. Moving in today with highly cherished possessions. They belonged to my wife who passed away. My children & I cannot begin to sort. I trust Public Storage to maintain them TFN. This property's manager, Brie, is exceptional. Today, I meet her associate, Nick, who will be too, Brie assures me.
Great service thanks brie
This place is great. Such friendly staff. Nick was so friendly and helpful. Definitely glad we found this spot, especially for the price. The only reason this place doesn't get 5 stars is because there is no 24 hour access to your unit. I work obscure hours and this makes it very difficult to find time to get here. Other than that, this place rocks
Very clean and well managed facility. Bre has been a pleasure to work with. Very professional. I recommend this place to anyone looking for storage.
Brie was so helpful and got us the best deal!
I have had an excellent experience with Public Storage. Brie has been helpful every step of the way. Oscar has also been exceptionally helpful. We will definitely continue to use this storage place. I highly recommend it!
Searching for storage units for my move has been such a hassle filled with people who don't care about the customers walking in the front door. This is NOT the case at the public storage in Van Nuys. Walking in to a clean facility and greeted immediately by Nick. Although I didn't wind up renting there, Nick worked without hesitation to try and find me a unit that would fit my stuff. We went over things that I didn't even think about considering and he went through a bunch of different locations looking for the right price for me. All in all, if your looking for a great helping hand for your storage needs, this is the place you need to go. Thanks Nick!
I've used different storage facilities for work and Public Storage on Oxnard St in Van Nuys has the best customer service by far. Brie, the manager and Nick was informative and prompt to helping me with my storage needs from Day One. If you are looking for a family friendly storage space, you are looking at the right place.
Raquetta was a doll! So helpful and sweet. Made my experience superb.
I had a great experience here. This is the first time I've ever put my belongings and storage and they held my hand through the process as well as looked out for me, even when I messed up. Small business homey feel.
Thanks so much Alejandra & Mandira you guys are a great staff!!! Thanks so much
Oscar gave us great help!
Brie and Nick were AWESOME! So helpful, when moving was so stressful, they're the best:)
Great service from Brie answered all questions and was very helpful
Brie went above and beyond to help make it as easy as possible.
My experience at this location was very pleasant in its entirety. The whole staff was very efficient and informative about the process. Nick helped me out in store and offered a very friendly, un-rushed approach. He made moving in less a chore and more of a pleasant experience. Best storage units in the valley!
I am so happy with Brie ! Excellent service , always answer the question with great attitude. Love this location in van nuys . Thank you Brie 😄
We already had one storage unit here and we all of a sudden needed another storage unit for some office furniture. I called in the morning and Brie, the manager, was able to assist in determining the right size storage unit and she was willing to hold it until the end of the day if I could come in. Since I was on my bike, I decided to do this at the end of the day, on my way home. Upon arrival, documentation was done quickly, they replenished me with two ice cold bottles of water, and I was on my merry way in less then 30 minutes. A good experience and I would highly recommend this facility!
Staff - The location was run by Brie and Yvonne, and I could not have asked for nicer more helpful professionals. They were polite, knowledgeable, and made several useful suggestions. If I had a business requiring dealing with the public, I would hire these two immediately! Facility - It was clean, organized and secure. I think that it is a bit pricey, but hey, it's Southern California.
After viewing my review i was contacted by the property manager. Very nice lady solved my problem ! Thanks
Brie was super helpful. I never rented storage space before and the process was pretty simple. It was great to be helped by someone who genuinely seemed interested in helping me.
I Nick says that Brie Is great on costumer service.
Everyone was great here. I was helped from A to Z and couldn't be happier with where my stuff needs to sit for a couple months.
After looking at a bunch of places, I knew the moment I drove up that this was the right one. The location is convenient and well populated, the facilities are clean and stocked, and most importantly I think, the office has multiple people manning the ship, headed by Brie. She is on it. She answered all my questions with confidence, clearly knew her stuff, and runs a tight ship. Most importantly I just felt safe and taken care of.
I went in just to pick up a couple boxes and I was instantly instantly greeted with two of the most helpful people I think I have ever met in my life! We discussed what I was moving and I wasn't even looking to rent a storage space! But gladly they did! They pointed me in a couple different directions around their merchandise and suggested such great ideas. So happy to have met these two and my mattresses are protected and my dressers are prestine after a long move. Thank you Brie and Nick for being so friendly!
brie provides excellent customer service!
Excellent service and communication with Brie at this location. Two thumbs up
Brie and Nick are very professional, friendly and efficient. When Brie showed me the space I had reserved, I could clearly tell that she takes pride in the condition of the property. Everything was very clean and orderly. Well done!
Nick and Brie - EXCELLENT SERVICE! Nick was new at the time I needed to rent a storage unit, yet he knew ever policy and procedure, he was able to ensure I got my discount and was Super friendly!! He worked quick and was kind yet professional. Brie, the Manager is JUST as Awesome!! Not only did she let Nick handle his business without micromanaging him, she was friendly, professional and was there in the event that we needed extra assistance. I would reccomend this location to anyone. they also are VERY SECURED, They do consistant lock checks and have standard carts always on hand. Thank You Nick & Brie!!! <3
I have the highest praise for Brie and Nick at the Van Nuys property. They were extremely professional and simply a delight! I will recommend Brie, Nick and this property to everyone I can!
Simple, easy & clean. Not 3 words you hear when it comes to moving. Professional and courteous, great customer service.
Brie muy profecional me ayudo ,como nunca gracias brie
Nice place I love it ' I may come back some time ' nice people working at this place :)
This Place is Great! Its clean and they are very friendly and helpful ! I am 100% satisfied with my services. I will be back. Thanks for everything!
top service knolegable employees, clean property brie thanks for all the help!!!!!
Today I had the most pleasant visit I've had with public storage. Great customer service from Brie and a in and out process put a smile on my face
Very happy with the service and very helpful with all my needs. Will recommend to anyone.
This place is awesome! Really professional and courteous people. Brie and JB will go over and beyond to make your experience really amazing. For someone who needs a space this is the perfect place! 6 STARS!!!
This location is great! Brie was super helpful and mad the process fast and easy. I really feel like my stuff are safe and secure. I highly recommend this location to anyone looking for storage even for the most minimal things!
Brie at Public Storage was fabulous to work with. She made this process easy and fast. Very helpful. I highly recommend this location.
It's all about customer service. Brie and Ruby awesome I would highly recommend put in your storage at this facility.
The guy working there today was extremely rude and unprofessional I wouldn't dream of trusting them with my business ever
This place is extremely RUDE! Customer service is a complete joke! they have a serious problem with communication its sad when the customer service reps treat you as if you're just another number I have never received such unprofessional treatment from the workers there beaware of this location
Awesome! Brie was super friendly & efficient :) Thanks PS!!
Great Job Team (Jared and Brie) ! We set it up online and went over to close the deal and Jared and Brie followed through. After a quick peek at some options, we chose our unit and locked it in. A very easy and pleasant experience. Our movers will be here in two days and the unit is ready for us. Cheers, Team !!
I love my new location at the Public Storage Van Nuys. Brie, the manager, was very helpful and welcoming. Make sure you ask for her when renting your space!
This facility is impeccably clean and well maintained. The staff are very helpful and courteous as well as friendly. I've been a tenant here for over 8 years now and would not move anywhere. Love it!!!! Give your staff and manager a raise. They deserve it.
Access and location were the determining factors for my selection the staff were super pro active in letting me know exactly what and when spaces were available the result was i found exactly what i needed.
Great service on behalf of Brie, easy nd affordable
What can I say. Brie, Megan, and the gang are always so helpful and friendly. The place is clean, easily accessible, plenty of parking. Exactly what anyone needs when dealing with the stresses of moving and storage!
I had a great experience at this location! Brie was extremely helpful in finding me the best deal and size for my needs. I would definitely recommend this location to anyone who needs extra storage!
I did a lot of research online before deciding to drive over to this Public Storage location, assuming I'd check it out and then drive to some of the other spots I had found online. I didn't have to, thanks to the great service and attention from Brie and the availability and pricing of just the right units for my needs. I'd had a break-in once before at a facility in Hollywood, so security was a concern for me (and not just at this location -- it was important to me regardless of where I ended up). Brie was careful to detail the security procedures and track record of the place, assuaging my concerns. Best of all, Brie started at the least expensive, smallest space, and it was I who ended up choosing something bigger and more expensive -- I felt absolutely NO pressure to commit to a space and a monthly rate that I didn't need.
I had an outstanding experience!! From the moment I stepped into the location up until I left the place. I was greeted quickly by Megan who was extremely knowledgeable of the location and my personal needs. The paperwork was completed with great ease and was hassle free. Megan took the time to explain in detail the process of getting a storage unit and showing me the units available. The facility itself was well maintained and offered more than enough supplies for my move. If I could put more than 5 stars I would. She was super friendly and full of energy! It was a pleasure doing business with her and would definitely recommend this location and Megan to my friends and family. Overall it was what one would expect to receive from people that provide customer service. Patient, honest and putting the customer first. 2 thumbs up!!!
I cannot speak highly enough about the property manager Brie - she has always made me feel comfortable throughout the past years while moving. It is rare that in Los Angeles you find such unique customer service. Currently I had to store my things again to go back to NY - my father is passing from cancer and when I thought where I should store my things - there was no question...CALL BRIE...Seriously she makes you feel welcome and is willing to work things through and most importantly ...she listens. Thank you for everything Brie - I really do appreciate it. You've always made me feel special and at the end I'm having a hard time - you made me laugh when I wanted to cry so... just wanted to leave you a review... Jennifer
Was quick and they stayed open little later for us to get our unit. Thank you Brie.
Brie and Renee are great. Awsome!!!
Brie and Raquetta were very helpful. Walked in not knowing much about storage units and they helped with my needs and what exactly I was looking for. Recommend them highly. Brie, thank you so much for all your help.
My experience at this public storage was fantastic. With all the stress of a move and the utter chaos of downsizing my belongings was really made pleasant and stressfree by on associate in particular...BRIE was outstanding in her knowledge of what worked best for my needs and she was always helpful whenever I needed any supplies or information on other products they had that fit my needs. Working in management I find it very hard to find such competent workers. Brie would have my recommendation any day. Her pleasant attitude and ability to make things work both for her company and myself was outstanding. Thank you Brie and Public Storage!
Very effecient. Great professionalism and service.
Stellar customer service from Brie and the staff at Public Storage. Arrived on a day when the computers were down, but they stepped up and delivered exceptional service. Great storage facility!
They treated me like family here! Great service. Fernando and Brie ;)
Thanks Brie for your help! Thanks for being very welcoming and enthusiastic.
Brie has been incredible. We can't thank her enough for the diligent customer service she has provided. Using this facility for the past 2 years now and will continue to do so because of Brie.
Brie was helpful and very efficient. I got in and out. Very happy with my experience.
I worked with Vlad and Brie today and they got me in, got me covered, and were a pleasure to work with! They also hooked me up with all the supplies I needed and got me out
Brie and Vlad were great. They handled everything so professionally!! Thank you both !!
Vlad was very nice Great customer service
Love these guys:) Vlad Meagan and Aubrie rock! !!! Customer service is amazing.
Brie is very helpful with all the needs I had and very efficient with the start and end contracts. The facility is very clean and maintained with excellent security.
Aubrie is very friendly and took great care of us she got us in and out got us a great deal on the unit she was very friendly and made sure she took care of us when we vacated if we are ever in need of a storage we will be back to this location great service thanks again
Brie and Vladimir are really caring and professional loved working with them.
Aubrie was great! Helped out with me closing out my account early.
very happy with the service brie and vladimir were great explained everything and i got a great deal i look forward to doing business with them
The staff is terribly rude, the customer service is horrific. There are no trashcans anywhere on the premises, so when I left a small empty box on the floor because I could not find a trashcan, they called me an hour after I left said that they have me on camera that I have to come back and pick it up, otherwise if they pick it up, they will charge me a fee! I've NEVER heard of service or rules like that. They are absolutely outrageous! I would not recommend this location to anyone just because of the staff.
Had a great experience checking in. Brie took great care of us. She walked us through everything and showed us the space. She also helped figure out exactly what I needed for my move, keeping it easy and efficient. Highly recommended.
Bri and Vladimir are the best employees public storage has. They took care of me. They helped me save money. Bri always has treats for her costumers. Vladimir knows his stuff about cars. I highly recommend this public storage. Only cause Vladimir and Bri work here
Brie was absolutely amazing! I had a difficult situation to deal with and she was nothing but helpful! Thanks so much!
Great experience, thank you Vald and Brie
Stopped By our storage space this week and we were helped by Brie!! Thank you so much for going the extra mile! She's always friendly and helpful with a smile!!
Brie and her staff have always made sure I have everything I need, including offer half her lunch
Vlad & Claudia are courteous, knowledgable and a pleasure to work with! I moved my stuff to this storage facility after a displeasing experience at a competing storage vendor. Vlad goes the extra mile for his customers. Their rates beat the competition, and for better service. Thanks, guys!
Awesome service and no stress!
Thank you BRIE! That was easy!!
Had to book a storage unit last minute and public storage hooked me up! The staff was extremely helpful, knowledgeable, and friendly. I will definitely be using again in the future for any storage needs!
What can I say besides, I've only had the best experiences at this location. The management here is extremely helpful and a pleasure to deal with. If your looking for a storage facility I highly recommend giving this one a try.
My first time getting a storage unit. Brie was amazing!!!!
I feel very secure with Brie, Vlad and Claudia watching over the premises. There's been many times where I've seen them Walking around watching the areas in and around the building. They're on it! Thank you all for your concern and friendly service. It's always a pleasure doing business with P.S. With employees who actually care! :)
Awesome service from an amazing staff. Brie and Vladimir are very knowledgeable and always go the extra mile to make sure that our needs are met. We use the facility for our work van and have never had an issue.
Vlad and Brie are so helpful and really do everything they can to make the process as smooth as possible. Love them!
Vlad, who was there on his own on Sunday, took the time to explain everything to me; the different options I could have, how he could help, the items he suggested have been invaluable to me this past week. The storage place is spotlessly clean, and I feel like I'll have any questions answered, and again, Vlad took the time to explain everything; was really calm, even when an emergency came in whilst I was there .... handled it all well. If all the rest of the staff are like him, I'm happy I chose this place!
This public storage is the best storage place i have ever rented. The staff is one word incredible...they made my experience unforgettable. The manager Brie takes customer service to another level, she sensed my stress level and took over and all that was required on my part was a simple yes or no. She knew what was best for me and suggested it... i felt relieved and confident that i have been handled by courteous professionals a rarity in this day and age. They should be called the amazing trio Brie, Fernando and Vlad. I will rent at this location any day because of the staff. They are a true asset to this company.
Great service very amicable and service friendly staff Aubrie and Fernando were great
Good costumer service and fast check in ....thank you Vlad :)
Brie & Fernando were great, they got me in & out with my payment. Get location as well, very clean
A great help, very informative. Fernando showed us around and helped us with storage supplies. Vlad was fun and helpful with loading and info. Brie was quick and sweet with check-in.
Brie is amazing! Was super helpful! Amazing customer service!
The best. Great location to get on/off 405 which makes this very easy for me to get there. Always have carts available and it has to be the cleanest storage I've ever seen. Oh, and I want to make sure to thank Brie and Vlad for always being so accommodating. Always seem to be in a good mood too -- which isn't found too often in the service industry anymore. Keep it up guys. C
Aubrie and Fernando were extremely helpful in helping me transfer from one unit to another. Have had a unit at this location for a number of months now and very happy with the services and property.
Vlad and Brie are consistently pleasant and helpful.
Thanks to Brie and Vlad for a great storage experience!
Vlad & Fernando took great care of us!! Thx guys : )))
Brie and Fernando were professional and friendly. Now if the district manager follows up with the refund then it's a 5+. I was billed before my next month started and I moved out. Kevin the DM said he would refund. I'll let you know.
Property manager (Brie) was so extremely helpful and customer oriented. I was in a bind and needed a storage within hours, and she looked around (called me back in 20 mins) and found one that I was ok with, but it wasn't my first of choice. But as I got to the front desk she said a unit 1st floor was just vacated so I could move in immediately. That showed to me she really cared to remember my initial call/reservation about a particular type of unit I wanted. I like the facility too as I feel safe going alone in the evenings (I'm a very petite woman) because of the video taping on the grounds. ***UPDATE*** I had a very traumatic weekend and I was scrambling to move out of a really bad roommate situation (I needed police escorts). Anyways, during the course of the weekend I showed up inside and was purchasing some more items for my move, and I broke down crying in front of Vlad and Brie...I was so embarrassed, but thankfully, Vlad was so kind..he made me laugh by offering me a piece of chocolate...and that calmed my nerves enough to at least talk to them of my dilemma of a roommate that wanted to physically do me harm but at the same time I was trying to get out as fast as I could as I couldn't deal with a meth addict any longer. Vlad told me that I could get police escorts and he also helped me find a moving company that could move me quick! That helped me feel like I was gaining control. I was in a really bad situation and if it weren't for Vlad, I don't know what would have happened to me or all my possessions...so Vlad helped me out with just his basic information of the law and how to deal with a crazy meth addict roommate. So I think what is important to not only working the office of a Public Storage facility but also the knowledge of outside things like the chaos I had to deal with all weekend long. In a way it meant the world to me that someone was able to give me advice,
I was having a really shitty morning. I came to Public storage to store my belongings whilst I was between apartments. Then I met Brie. She made me feel like I had always been apart of Public Storage. Mind you, this was my first time. She helped me receive the discounts offered for my first month of storage and along with her nature and attitude, she exceeded all of my expectations. I will recommend this facility to anyone and everyone I know and I hope that she is rewarded for her efforts that go beyond the expectation of the position. Louie
Friendly, professional service, and quick and easy check-in!
Brie and vlad were a big help and gave great customer service. I really appreciated all their help!
I have had a storage unit with this Public Storage location for almost a year. I love the staff here! Brie has been so helpful in answering any questions I have, helping me find the right storage unit and it a pleasure to talk to. I am happy to come into the office any time I have a question because both Brie and Vlad are always so nice and quick to assist. I would happily suggest this location to anyone looking for storage in LA as it is also close to both major highways and easy to get in and out of.
Clean facility. Friendly and helpful staff!!!
Great customer service by Brie and Vlad!! Thanks for your help!
Brie and Vlad were extremely helpful and provided great customer service. My friend Mike referred me there since I was in need of storage space and he spoke very highly of his experience, and had nothing but good things to say, so I decided to give it a shot. I am glad that I did and I highly recommend this Public Storage to others now. Thanks for taking care of me Brie.
I just got a unit at this location, Brie and her staff are very nice and extremely helpful, she took the time to explain every single detail of the process and made sure I understood everything. She showed me the unit and made sure it was clean and ready for me to move in. Thank you Brie, you are great!!!
Out of all the Public Storage that I have gone to this is the best place that you could ever want to be at and the help there is incredible thank you so much Brittany and all your help and what you do for us over here 5 stars is not enough thank you
As far as the rental process is concerned this location is exemplary. Brie was all that could be wished in terms of service and attitude. My time in the office was a breeze. I only hesitate to give 5 stars due to my short relationship with this location.
I have been using this facility for 20 years. The personnel at the storage area are professional and very helpful. They make going to my two storage areas a positive experience. Brie, expecially, is always there with a smile and a positive attitude. Thank you for being there.
This is the third time we have used this location in the last 6 years. Today I used the on-line search and reservation system and was able to quickly find a unit that matched our needs, reserving it for that day. Brie, the property manager, called several minutes later to confirm the reservation. When I arrived 30 minutes later see had already checked the unit, discovered a small problem, and switched me to another unit that was ready to go. She quickly showed me the unit, confirmed that it met our needs, and returned to the office to complete the paper work. Brie was very professional, efficient, and friendly. In less than 10 minutes we had finished everything we needed to do. The location is convenient and appears to have solid security coverage. We were very satisfied with this this location in the past, and I'm confident that this time will be no different.
Brie was super helpful. Great facility and friendly staff
bree the prop manager is the best she and another worker answered all my questions an exceeded my expectations of excellent service... thanks a million, jason
Excellent, helpful and friendly staff. Need one say more!
Brie was very helpful and answered all my questions very professionally. I give him 5 stars for his work. This is a very nice and well taken care of facility. Hopefully they will not raise rental rate in less than a year.
I've never had to rent storage before, and I just moved to LA so showing up to the Public Storage on Oxnard Street just before they closed on Monday would have been stressful no matter what with my car having been packed explosive-style over a week. I admitted to being overwhelmed right off the bat, and despite that we had to make some quick arrangements in a short amount of time, I felt like MEGAN totally had my back. Megan and Valir stayed until 6:10 to make sure I rented the unit that wold work best for me, and Megan made sure I didn't spay too much for a month I didn't need, while making sure it would be affordable if I did need an additional month down the road. Mostly it's just so great to have another nice woman on your side when you feel like most people spend their day trying to scam you. I was in a bit of a bind I wasn't comfortable with and Megan went out of her way to let me know she didn't want to steal my money. This facility renewed my faith in moving in general and if I ever have a storage need in the future, she'll be my go-to lady. Thanks Megan!!!
Customer service is great. Brie and Viad are great with people and know how to deal with cuatomers. Ask for them if you need a storage space.
Amazing service. Clean, safe, and easy in-and-out. Brie is always great to work with.
Had a stressfull day but the folks at Public Storage at Oxnard Street, Van Nuys made it effortless and easy.. signed up in 10 mins and started to unload my stuff. Place is immaculate, better than the storage place i had just left by far. Cleaner, better and saving money.. doesnt get any better than that. thanks to Brie and Viad.
Vlad is so specialist for that . He realy good in his job and help me so much.
I had such a great experience!!! It was extremely helpful and overall over and beyond what I expected. Megan and vlad were amazing and made my day!! Whoo go public storage!!!
Vlad and Brie were amazing. Customer service is TOP KNOTCH!!
Had a great experiance. Vlad and Brie and Megan were super great. Used this location before and have never had a problem. Going for my second time here. The staff are the best. Thank you guys. Robert T
This facility is been very helpful with all my business needs...the personal that takes care of the property are always very nice and very willing to help at all times...and what I like the most is the convenience and all the acomodatios... Great job. ..
i am very happy with this location. every employee there has been very polite professional and courteous. brie smiles and just makes the whole experience of loading your stuff in and out better n if your luck any you catch vlad you are guaranteed to leave with a smile
Great place Thanks Brie and Vlad
Bri and vlead are awsome!!! they are really helpful with any issue i have had brie and vlad thank you
Brie was wonderful. Went over the top when we had a problem. I am very grateful. We we're having such a bad day. She helped us accomplish everything we needed. Thank you very much. Pam
I've been moving and looking for boxes, tape, bubble wrap etc all over the city. A few things, first I found all that I needed at Public Storage and it was all in stock. Second was the customer service was completely awesome. All three staff helped me select the correct boxes I needed and helped me load it in the car, actually they did all the work. The staff was really courteous and professional. I will only come back to this location for all future needs. You guys really do rock and made my experience a pleasurable one. Thanks again.
My family and I have been using this facility for almost 10 years and we could not be happier with the customer service provided by Brie and her team as well as other managers before her. Brie and her team has been the most helpful, always pleasant, very polite, very attentive. The response to any problem or concern is always immediate. We will definitely continue using this facility. What a difference from the experiences we had at other locations! Thank you Brie and team! Alex G.
I object to the price increase for the unit less than 6 months into the deal . Paying my last rent for November and get the hell out of Public Storage for good.They are overpriced. They use extortion practices with their customers and they don`t deserve my business. I object to their charging for insurance, as I found out, it is not mandatory.I have been told it is mandatory at the La Cienega and Jefferson location.Why do we need to pay 8 or 9 extra dollars at these places ? I don`t keep gold or silver there ? This is a corporation that takes advantage of people in unfortunate circumstances. I guess this is nothing new in America. Brie was trying to take advantage of me when I first came to the location. She silently placed a lock into my hand when on the way to show my unit. Back at the office , without saying a word , she's attempted to charge me for that lock more than it is worth elsewhere, like at the U Hall.( I already had the locks from the old location) She tried to convince me that mine may not be up to the standard without even seeing them.She did not get away with it. Also, it`s taken me much time & energy to get Brie to repair the lighten my unit . Her overall 'niceness' was insincere .There were other incidences with her which were unpleasant. I have also seen some unfair tactics used on other people while I was waiting. Such as Brie are good for the corporation , not for the people she serves.
Amazing customer service! Brie was awesome and is hopefully due for a raise. I came in simply looking to buy some boxes, and somehow she made the experience magical. Even though I dont live in the area, if im ever in the market for a public storage unit i know exactly where to go.
Megan is very professional and courteous. I've used Public Storage in Maryland and California in the past. Great storage business. Clean and safe always at Public Storage. Thanks again, Megan! Sincerely, SK
Professional, Knowledgeable and courteous staff. I've been a customer since 2006 and will be for some time to come. Highly recommend this facility.
This Public Storage is hands down, the best storage facility that I have used. Lets face it, most storage facilities are the same, but this one stands out because it is nice and clean, bright and safe! Brie and the staff are very helpful and attentive at taking care of any needs that I might have. As long as I need to store my things, I will be storing them here!
Love the people at this place-all are so friendly always! Yesterday, Aubrie was super helpful and solved a little problem I had. Service with a genuine smile. Really cool people===thanks guys!!
I am very pleased with the wonderful service that Brie and Vlad have been providing. They have been extremely helpful to me and very sympathetic of my situation, and I truly appreciate all they have done for me.
Excellent service from Brie and the team. Fast, informative and friendly!
I was helped by Brie, the property manager, and she was very kind and helpful. The office was clean and the property was very easy to get to! Wonderful service.
Service was great! Vlad and Brie were very helpful and explained the reasons for everything required in renting a space. Great experience!