Carlos and Karla both super helpful, walked me through the process, and made it all quick and easy!
Left storage open because elevator stop working at 6pm. ITS SO RIDICULOUS! People finishing their jobs at around 5pm, and storage just block the gates, elevators at 6pm?! Definitely one star!
Great front desks service by Karla
Friendly customer service. And doesn't charge any late fees until after the 11:00 so pretty lacks
Karla gave me great service. Fantastic, all needs met for a 7 month period
Amazing facilities very clean and secure Professional Service by staff Hayden gave me and very professional service and treatment resolved all my storage needs in a fast and efficient manner I was on my way to taking care of other important issues definitely a high really recommended location
My fiancé and I have decided to move to Colorado for the summer. We showed up feeling excited, nervous, and ready… all the feels! Jazz was the absolute best. Her helpful & outgoing personality really made us feel at home & in the right place. Our check in process was smooth, quick, and honestly such a joyful experience. Jazz you are awesome!! Thank you for your help & a lovely conversation.
Keith was immensely helpful and showed me the storage unit ahead of time to make sure it met my needs. He was patient with me as I asked questions and made my way through the rental process. The facilities are super clean and the AC is excellent in this large building. Thanks so much .
Jazz was incredibly helpful! She was so sweet and informative and helped us with every question we had. Public Storage needs more people like her!
I was helped by Jazz, she made my day. Great personality, great vibes, she seems like she makes everyone happy. She helped me with the e-rental for Vanowen to save me time so I don’t have to wait to rent in the office. Thank you for your help, Jazz!
Jazz was so helpful and very nice! She was very patient and super knowledgeable. Thanks again Jazz :)
I got Jazz as customer servise and she was extremely very helpful and helped me to download app and see location and save money by renting on line.
Jessica was an amazing person very helpful with my rental, especially with my needs.
Karla was fantastic so helpful! I highly recommend this place!
Jazz is a legend! I booked a unit online but didn’t realize it was a corner spot that my furniture wouldn’t fit into. She quickly and efficiently helped me switch to a more accessible unit and saved the day!
Haden Thanks to him for helping me he rocks! Great personality , cheerfully smiles thank you much
Customer service needs improvement. No one calls you back. Several messages made over the last 6 weeks for help and PM has still not returned my call about my rented space. Under different name
I’ve had storage for the better part of 30 years in the various places I’ve lived and I have to say that public storage has been the best. Their facilities always feel safe and clean and the one on Sherman Way is no exception. It feels brand new even tho it’s been open a while. It still has that “new car smell.” Beyond the facilities, the person who rented me the unit, Jazz, was incredible. Funny and personable yet also seriously knowledgeable about what PS offers. She showed me around to several units until we found one that was right for me. She made the entire process quite pleasant. I really enjoyed getting to know her.
Gracias Haden y Jessica por su servicio.
Gracias Haden por tu atencion, Te lo agradesco mucho.
Great customer service. Special Thanks to Jazz for helping me when my storage unit malfunctioned! She got her tools out and helped me with the finicky lock.
My experience in this location was great. Jazz & Nancy helped me with my needs, gave me options, they knew exactly what I needed & guided me thru the whole process! Thank you ladies, definitely recommend this location.
Moving is hard but when you have people like Jazz who are professional , expeditious, and informative ; it becomes less strenuous and you leave with a pleasant experience . The location is well kept , clean, and the facility is neat . If you have to move and you’re debating on which Public Storage to go to; go to the one in on Sherman Way and get some Jazz in your life .
Jazz was very nice by helping me resolving an issue with the app!
Haden One of the best employees at public storage on Sherman way location, very helpful, great customer service and friendly, thank you for everything 🙏🏼🙂
This place has been great so far. Switched units today and Jessica helped me out. She was fast, efficient and really helpful and took care of me. Great customer service with a smile, thanks Jessica
Haden at the front desk has been wonderful. Answered all of my questions and made the whole process as easy as possible. Can't thank him enough.
The elevator breaks all the time or is slow slow slow... They will raise rent $100 after 3 months, even though they are advertising for same unit for cheaper than what you pay. They will tell you that you can transfer to another unit, but they won't adjust the price. Thx for the help when I am homeless and suffering from severe medical issues...
Not sure what the deal is but this place is suppose to be open until 5 or 6pm daily! I have been going to the office and nobody is there for over an hour. 👎👎
Haden is very helpful he took us to the new storage and ask you we had any questions about it or any concerns. He is a person that you should have in all the storages very nice and polite..
Haden, David,& Frank these 3 gentlemen were amazing!!! Helped us with all our needs and wonderful customer services.
Haden, David, & Frank. They all were very helpful and wonderful with their customers service.
Thank you Haden for the amazing service.
Had Excellent, efficient with acquiring my unit!
Great facility. Huge shout out to Melissa for great service even though I was running late. Really happy with how clean everything is and how organized the operation is. Amazing location right next to Home Depot
I wanted to really thank Melissa for helping me out last weekend – you are awesome!! She was very kind and informative as we worked through the adjustments I needed to make on my account. I thought it was going to be a headache, I appreciate you making the whole process quick and easy. Moving is stressful, thanks for making a better day.
Hayden is the BEST! He was very professional and made finding the right size unit easy. I would recommend this location to anyone just because of him. 😎 thank you
Horrible horrible horrible run run run from this storage place there were bugs in my storage larvae and roaches and nats flying every where and that's just the beginning of my problems with this storage facility. My loved one passed away and I was paying her bill for months when a worker there gave me a bum lock as I was trying to get her belongings the key would not work in the lock and I was still paying when I made contact with them it took them forever to respond when they finally did respond it was months later they wanted me to keep paying on this storage after I told them about the lock they gave me wheather or not they were trying to be nice or not they were only concerned about money this is not a place where I would ever go to again and to be clear I would never recommend this company. So I hope whoever buys this unit enjoys the colorful wigs because they deserve zero stars.
Great customer service Lorena made the process very easy and made me feel welcomed. I’d definitely recommend this location over others.
Haden needs a raise he is the best. Thank you so much easiest storage experience I ever had. No joke.
Thank you Haden, for the great service. Keep up the great work! By far the best customer attention, I have ever had.
Thank you for all your help Haden, you are the best.
Thank you for your service Haden
David was amazing! Super helpful and friendly!
Haden was a great help. Thanks for everything!
Amazing help from Haden ! So nice great customer service went above and beyond to get us what we were looking for
I’ve been storing here for over a year and always received the best customer service. Hayden was super helpful at the front desk and made a positive experience of moving out.
Raised the rates 3 times in a year this isnt normal! Im going to look at there fine print on the contract because i haven't seen anything on there that says there allowed to do that! And if i find out there not oh boy they have huge problems coming from my attorney
Dave was wonderful he made vacating my space easy. He’s a lot of help. Thank you public storage for having employees like Dave 😋
Excelente servicio de jorge siempre
Very clean and Chris was very professional.Great experience.
It was such a pleasure being helped out by Heidy! She provided excellentservice! Thank you!
I had an Issue with my payment ,thanks to Jose and Criss that went above and beyond and help me with my payment I save some money Thank you both
Always receive great customer service from Jorge and always so welcoming Highly recommended thanks to him
Nice and clean, a bit vast, though not in a bad way. The security is super tight, a bit restrictively so. You need to punch your code in everywhere — even to leave; it gets a bit tedious. Also they close at 6 and everything shuts down — you'll get locked in if you're running behind.
i do recommend this place for any storage items.... good prices and great location.
The storage space was really clean, a great size and secure. The service was very high quality, and specifically Haden who was very helpful and friendly. I highly recommend this storage facility.
The property is very clean! And they have a cool app that opens the gate without having to get out of your car!
My first time using a storage unit. I was very apprehensive about it being my first. So I decided to go to the public storage on Sherman way in north Hollywood. I was wonderfully helped by Chris. Chris made my first time using a storage unit easier. Every question I had was answered, he toured the facility, and made sure I was as comfortable as possible in making my decisions regarding renting a unit. It would be a great pleasure to have his professional help guide me again.Thanks Chris, you’re awesome.
Thank you for helping me find the best space at a great price. Thank you Haden
Thanks for all your help Haden!! 5 stars!!
Thanks for all your help Haden
The day i walk in to inquire greeted me a welcome to Public Storage and he introduced his self Haden and ask how he can help. From the start, Haden gave me some option on how to choose the proper space for me to rent. And settled with the space i need. No attitude with the smile help me through the process. Show me the unit with the phone apps to use. 5 star excellent service for Haden. Thanks Haden. God Bless
Every time I go in there is no one in the office the 1st time I just thought maybe out to lunch but the 2nd and 3rd it’s not! I needed to rent a pallet to move my stuff from my unit but couldn’t do that bc no one is ever in the office! It’s already limited access to use the pallet only the hours they are in the office smh! Also beware when renting units there, they don’t tell you that the price goes up after 6 months when you get the unit! I Had storage units for years and this is the worst place I’ve rented from!
Everything was perfect! Rose was outstanding!!
Los empleados siempre amables y ayudan con todas las preguntas Jossef es muy buena persona.
Excelente atencion, siempre muy buen servicio de parte de Jossef y Griselda.
NOT SECURE, YOU WILL BE ROBBED. BEEARE! I had a break in and the facility does not have cameras inside the building. Thieves will use a code to access the building then walk around looking over the walls into the different units until they find valuables. They then kick the door in so the lock stays on but the latch is bent. Over a period of days they will empty your unit by bringing items out under blankets. The Public Storage Insurance will not cover your items. This has happened to several people at multiple Public Storage Facilities. They are aware of the issue but do not address it. Just google it and you will see. Please don’t get robbed like I did. Find somewhere to rent that has more secure storage.
Helped me get into my unit when I didn't have the right keys and totally saved my butt. They went totally out of their way and I was super appreciative of it!
HADEN top-notch, excellent to work with and 5 stars all the way! TOM the district manager is the MAN, came over and sliced through an old lock like the terminator.. seriously these dudes are awesome, helpful and very professional. Look no further - this is the place to store your stuff! Thank you.
Not much different from other Public Storage sites.
Thank you for everything Haden!!
Hayden is a very conscientious, professional and capable manager
Excelente service Haden. Thank you
Thank you for the awesome service Haden!!
Thank you for all you help Haden
Property manager Haden was so helpful answer all our questions. Move in date was a breeze. If you need a storage drop by awesome customer service...
Nice and clean facility. The attendant, Jossef really went above and beyond to make my move out as pleasant as possible even as she was juggling a bunch of other tasks. I could not be happier with the customer service.
Best of the Best always great people here Jossef, Griselda and Haden.
Very nice staff they served me through the 8yrs i was there due to homelessness. Some of the other customers weren't very nice though. Some would tell me that i need to leave and i never even seen them before. One lady called the police on me i guess she didn't think me a homeless person can possibly have a storage unit there.
Booked a space with them for move in the next day. Email said to look at space before renting. When I called them 3 hours later to see if I should come in that day or the next day, they told me they had already given it away. So what’s the value in creating a RESERVATION?
Griselda fue muy Buena persona y muy amable y Jossef me ayudo a como usar el keypad para tener accesso a la location.
Extremely cordial and helpful was the front service manager. Everything was done in professional way and I had a very good experience.
Clean fair prices..easily accessible
Thank you Haden for the great service you provided. You made my decision quick and easy. Perfect size and perfect price. Facility is nice and clean and climate controlled is a plus! I will definitely be recommending your storage building to all my friends and family.
Muy bien y espacioso para parkin
The manager Haden was extremely professional, he had a really good attitude. We also noticed how clean the property was. We appreciated the outstanding customer service and the personal attention he gave us. Thanks again Haden!
Thank you the best storage super clean and jossef , Haden and Griselda Perfect team # 1 👌🏻
Las senoras Jossef y Griselda siempre muy amables eh estado rentando para esta Compania por mucho tiempo y siempre muy buen servicio.
Siempre muy excelente servicio de parte de Jossef, Griselda y Haden.
This storage facility is secure, clean and the employees here as well as the manager Haden are well respectful.keep it up 🙏
By far, the most clean and secure storage facility by miles. I have visited many self storage facilities but this one caught my eye because of how much parking space it has and how clean and secure it is.
Great service as always provided by Jossef and Griselda. Ask for them they will give you all the answers you need for a storage.
Very attentive and friendly staff the only storage facility I can trust.
Haden y Jossef siempre atienden muy bien y la propiedad muy limpia.
Most professional, caring, and helpful group of PS employees I’ve ever met. They keep the spaces and grounds exceptionally clean and always have plenty of carts available. Prices are the most competitive in the LA area.
This is the only storage that have loading deck I do recommend it for truckers either for delivery or storage. Only thing they don't have parking for storage a semi.
Got my first storage and the lady that helped me was really great and professional Also made everything very easy I appreciate that a lot Thanks I wish I remembered her name
Great customer service!!!
Muy bien servicio, gracias Jossef.
Gaby was super helpful, and made my check-in process easy and stress-free! I highly recommend this storage facility.
Such a great experience with Jossef always explains in great detail how the location works and keeps it clean.
We could not feel happier about our experience with this Public Storage. Haden was knowledgeable, kind, personable, and such a huge help in finding the perfect storage unit for us! He made our experience so enjoyable and easy! I could not recommend Public Storage and Haden's service more!
I just wanted to say thank you to those two Ladies in the office for helping me out in the beginning of the month and those two young ladies were so welcoming and helpful during this pandemic such a delightful experience for a first time customer and many more months to come Thanks again Ladies.
Had the best experience at this place. HADEN WAS BEYONG HELPFUL. He had great customer service...he literally went above and beyond ....thank u so much
The facility is so clean and organized. Rose was our rep and she gave excellent service and was very patient with answering all of our questions and concerns.
Buen servicio de Jossef y Griselda, tienen la locacion muy limpia.
Griselda siempre Da muy Buen servicio
Sue was great!!! She helped me choose the perfect size unit for my items. She even showed me the actual unit before purchasing, which helped me tremendously.
Before going to this location I was at Saticoy and the guy there was very unprofessional didn’t even try to help us. He couldn’t even open the space for us to check it out, so we were like okay what ever we will just get it without checking it out. We had the 1 month special move in and the guy from the Saticoy location was giving us a whole different deal made us really upset and mad. So we just canceled everything. Finally, we reserved with this location and Haden happened to be the one assisting us. I have to say he was very professional with what he was doing. He didn’t give us problems, showed us the space gave us the deal we reserved for, made everything go super smooth and easy. He was Very friendly and super nice. Definitely recommend this location, and directly working with Haden. Thank you Haden!!
I had a really great experience using this storage facility! Rose was such a big help and a friendly face. She had a lot of good energy and made my transition into getting a storage unit very easy. I would suggest registering online first because it makes the transition even easier!
This is an excellent storage facility! The place is clean, secure, and run by a very professional staff that will address any and all of your needs. I received wonderful customer service from Rose! She was extremely friendly and patient with me, as this was my first time renting my own storage unit. She explained all of the rules and terms to me in a clear way that I could understand. She took the time to show me 3 different units until I found the perfect one! I am completely satisfied. Thank you for all of your help, Rose!
Haden is the best, always there to help me every time I come in. Recommend this place to anyone who needs a storage locker.
Griselda was super helpful. I’m so glad my mom rented here.
Josef. Omg I love her service was 100 Her customer service was perfect show me around show me the unit and that’s what I wanted
Very clean, professional, and straightforward. Plus Rose is awesome!
Rose was so helpful and kind , great personality
Great location, great rates and great customer service! Thank you Haden for always being so helpful!
Haden is the manager, and is the most kind and helpful professional ever!! He walked me through all the options of prices and sizes until I could figured which one would be better for me. I strongly recommend this storage. With Haden in charge you can’t be wrong!!
I visited the office last month, and was assisted by Haden. He was professional, helpful, and understanding! Kudos to Haden for providing a pleasant experience, and being skilled at public relations. Thank you!
All I have to say is, ROSE was AWESOME! Informative, great personality, she made my day very easy. Keep shining Rose!
Haden me ayudó en todo Es una persona muy amable y estoy agradecido por las atenciones recibidas
Great service, Hayden was very helpful and offered the office cart to help move our stuff, when all the other carts had been checked out
This was my first time renting a storage so I didn’t know what to expect but Rose kindly explain everything to me and show me the unit patiently till I found the perfect one for all my stuff. She was really nice and she helped me a lot.
This is the first time for me at the Lankershim Storage. I didn’t know where to start. Rose, the RF manager of the facility, patiently explained to me everything about this storage and showed me the unit I want to rent before I can decide which unit I actually need for all my stuffs. Now, I’m feeling safe for all my stuffs leaving there. So, I rate 5 stars to Rose and her service.
Griselda is great very helpful
Thank you for all your help Haden, you are truly an asset to your company. I will be recommending your location to all my family and friends!!
Haden me ayudó con el storage, muchas gracias
I came to Public storage for the first time looking for a storage place. Carlos & Haden at the 11620 Sherman way location in North Hollywood were exceptional and showed me all the spaces that I was looking or to compare and also helped me find the most affordable space for my storage requirements. They’re absolutely amazing and so kind, answered all my questions as well! Thanks guys! Will definitely recommend to others! 😊
Michael was super helpful and made sure everything was a smooth transition. I told him I was in a hurry and he sped up the process special for me! Definitely will be using you guys again!
Michael was very helpful and informative. Made my move in very smooth
Excellent customer service. The manager Hayden did a great job helping us out getting a storage.
Gracias Haden por toda tu ayuda
Thanks for all the help with the storage. If you ever need storage ask for Haden.
Good service is found in the little details and they have covered those bases thoroughly.
I've been using this Public Storage location for 18 years, and I have never had an issue that wasn't immediately dealt with and resolved (and 'issues' are very rare). The management (Haden!) and staff have always been helpful, and eager to address any situation that arises, even going above and beyond to get the best rates available for the unit. Thanks guys!!
Karla and Carlos were great thank u(:
I had a fantastic experience with renting storage with Rose!! She is so helpful and sweet and has a beautiful smile. I thoroughly recommended this facility to anyone looking for storage.
My experience at this location was 🌟🌟Fantastical🌟🌟 ((ROSE)) has such a pleasant personality 🤗 Would highly recommend!!!
Muy bien servicio de parte Hacen y Jossef .
This place is great. I just rented a unit with Micheal and he was so kind and helpful. He really took the time to help me find the perfect size space and was very knowledgeable about the property.
Very friendly, very helpful and knowledgeable. I would recommend to family and friends.
This storage facility is clean and has climate control. Everyone who works there is very friendly. Michael was very helpful in finding the right storage unit for us. Even got us a better deal! Will definitely be recommending this storage facility to all of my friends.
Best customer service! Rose was very helpful and knowledgeable of the area. I'm really pleased to rent a unit at that place
By far one of the cleanest facilities I’ve ever seen. Superb customer service , people at the front desk were extremely helpful and friendly.. A+++++ all across the board !!!
Haden helped me out in my time of need, thank you
Love this public storage, the premises are always clean and Haden help me move to a new storage unit l
Rose is awesome. Great attitude, good customer service, competitive prices.
Griselda siempre da un buen servicio, muy amable.
Haden helped us with the process of getting a unit and he really profesional. I highly recommend this location and ask for Haden.
Haden me atiende muy bien, gracias
Property manager Haden helped us out. Was so helpful showed us several units and advise which one would be best suited for our needs. If you need a storage please drop by here and he will give you your best options.
I was referred to this location by my moving company. Facility is secured and clean . The staff is very helpful. Thanks Rocket Moving Services for your suggestion.
Rose is a sweet as name implies! She is friendly, personable, and deserves a raise! Made my experience very easant, and drama-free!!
Handen was very great he explained everything well he was a very kind man and answered all questions. Great service
Wow! Kansas off my storage issues was weighing heavy on my mind I just tried a lot of places and looked around a lot but couldn't find anything I really liked until I met Hayden over here at Public Storage he was very very very helpful showed us several units to make sure I got the right one and got the price I wanted to pay absolutely wonderful make sure you go there don't stop anywhere else don't waste your time
Amazing service!!! From the second I was greeted by Rose I knew I was in good hands. She is extremely sweet and wants to make sure you are completely satisfied. Couldn’t be happier with my unit and my experience. 100% recommend!!! I told you I’d give you my review Rose!!! Just needed to finish moving everything.
Really clean place and nice people
Rose and haden was amazing and very helpful!
Team is on point here. They keep the place clean make sure any issues are solved fast and give you ample warning about when the gates are open or locked
I was disappointed that they don't have enough cameras upstairs. So there's so many open today unit you'll be able to see what they're taking out. Did they cover at the cameras can't see it outside. Other than that I've been very happy here. The people are really nice
Walked in there after a long hot day. After going to different storage businesses around the area, this place had the best price for what i needed. Rose, was VERY helpful and friendly explaining in detail what i was signing and showing me around the facility. I would definitely recommend this place. Thanks for your help Rose.
All my things were taken though I was there to pay for it. Never again!
The best storage facility I’ve utilized. Clean facility, very well maintained, great staff. Haden is very professional, polite and helpful.
Manager seems to be corrupt. He will defend others that are Africa American or Mexica Americans when the White person has a complaint the someone was putting thier belongings are my stuff next to my expensive equipment
Its my first time ever storing anything. Upon walking in I was greeted by a nice lady behind the counter. The gentleman that ended up helping me was extremely nice and professional. His name is Haden and he couldn't been more accommodating to my needs. He gave me a tour of the facility and showed me the options that were available for size of storage. Provided me with a walk through step by step when he handed me the keys to my storage unit. He was very helpful! If anyone is in this local area, I highly recommend going to this location for your needs and ask for Haden. Thank you Haden for making this process seamless!! Best, Sophia
Haden is an exceptional representative for Public Storage and I hope that he is duly compensated for the great service and professionalism he provides. -Walker
Haden and Griselda are the best!! They always help me in every way possible. They go above and beyond the call of duty!! Thank you from the bottom of my heart.
Haden was friendly, professional and efficient. Highly recommend!
Rose is a wonderful lady. She has s GREAT personality., attitude. And a great smile..keep up the good work...
Great experience renting at this place!! Griselda did a fantastic job helping me out and answering all my questions!! 🙂 kudos!
Rose was a superstar! I was impressed by the efficiency, professionalism and good attitude she had throughout my check in process. She is definitely manager material. I will recommend this location to all my friends and family.
The manager Haden on Sherman way is a huge asset to this company! very professional&great with people!
I was very impressed with this facility. Haden helped me through the reservation process. He also met and assisted me with everything I needed. Very professional and courteous.
My wife and I started our storage unit search at the 11620 Sherman Way location, expecting to research a handful of others. After visiting this location, and speaking with the very helpful Griselda, we didn’t need to look any further. This location checks all boxes: convenience, price, location, staff, and security. Excellent service that provided ease during this transition. 5 stars!
Friendly and accommodating staff. Even on the last day of the month, they stayed opened for us until we emptied the units Even though it was pouring rain
I reserved a storage unit last week and I'm very glad that I chose this place! Rose walked me through the whole process and gave me a tour. She was very helpful and kind. Her coworkers were also welcoming and professional. This is a nice place that's clean and safe. Thanks Rose!! 🙂👍
No es muy bueno esye lugar
First time renting a storage the employee who attended us was Haden he did an awesome job very professional and friendly. Helped us get the perfect storage that we needed.
Great service by Griselda definitely recommend this location
Awesome place, glad to receive help from Haden on getting situated. Whether I needed information about my account status, making sure my items were secure and what the procedures were to take in order to resolve any disputes; Haden has definitely had my best interests in my mind. I appreciate the 10 star customer service, glad you’ve been of assistance. I’m definitely a satisfied customer and look forward to extending my business here!
Jossef. Muy buen servicio y muy amable la chica se me atendió y volvería a venir.otra ves sin ningún problema.me explico.todo y muy fácil..estoy muy contento con los precios y la atención...😀😀😀
Edit: Our unit was broken into by someone who bent the door mechanism and a couple things were stolen. The insurance they provided covered all of the current value (but not the more expensive original value). ============== Original: Great service and the building and was clean and run well. Easy access with multiple security checks. Temperature-controlled. Haden helped us and was very friendly and helpful -- couldn't have asked for better service!
Nice and helpful service. My pleasure to work with Connie. Thank you.
Connie was extremely friendly and helpful! Thank you so much.
Connie was great. Can wait to use storage units for dead bodies. Am i serious? Come find out.
Haden is wonderful he went above and beyond to help me . Waited after hours for me to put in my things definitely recommend this storage . Friendly employees
Muy bien atendida, por el Sr. Haden. Excelente servicio lo recomiendo totalmente.
The best public Storage in the LA area. Haden was very helpful the first time that I went to get my storage. Haden helped me twice to get good deals. I literally recommend this place to everyone. Thy are the best!!
Haden was great. Thanks fir the awesome service
He was awesome totaly hooked me up Haden thank u!!!
The young lady that help me is very thorough and sweet. This location is clean and well kept and nice staff. Thank you.
Great customer service. Clean facility!! A+++
Great service and clean facilities! The staff was knowledgeable, particularly Gabby who showed me the storage spaces and explained all details of the rental. They also have better prices than some of the other storage places.
Estoy muy contenta con el servicio, un Exelente servicio. Karla me ayudo amablemente con todas mis preguntas! Haden es muy amable y muy profecionales en su atencion al cliente. Im very happy and grateful! Atte celia casillas
Gabby was fantastic. She is very personable and super friendly. A top notch employee and she made moving into our unit a breeze.
Gabby and Karla are so amazing!! Made my move so easy and fun. Took their time to listen to my needs. Trully happy!
After a long day of moving, the service I received here was a breath of fresh air. The facility was great and all their staff were super helpful. Compared to my experiences at other storage facilities in the past, this location was far better. I would really like to thank both Hayden and Karla who made my experience so great!
Griselda and Haden help me find the right size unit customer service here was great and very helpful
Heidy was very nice as well as everyone great customer service, she stayed passed closing time for me , shes amazingg!!!
Mily helped a lot she was so nice to me and i like their service 5 stars well deserved
Jesse was great—made everything nice and easy to understand, helped us through every step, even gave us cold Water for a really hot day!
Excellent customer service, very friendly help, and very secure location!! Would recommend to anyone living in North Hollywood!
Bonito y seguro lo visite porque sa que unas cosas qué tenia hai
This is a great place! Ive seen alot of storage facilities, but this one really is fantastic. Its clean, well maintained, plus Haden and Karla were very friendly and helpful explaining what type of unit I needed for the items that I had. 5 stars!
Karla is the best. Made a reservation on line, came to the office and everything was quick and easy. Also, the storage warehouse is clean, cool temp wise and once you master the location of your locker on your own, it’s all good. Enjoyed my self tour of the 3rd floor, a bit of a maze if you don’t remember where to go!
gracias Carla y Griselda por el servicio q me dieron muy exelente
Karla was great. Explained everything well and was very pleasant. Very clean facility.
Excellent attitudes and clean facility with excellent security system and cheapest prices in town and 15 minuets from downtown Los Angels
Muy amable Karla la persona que me atendió
The staff is amazing, lovely people.
This is my second time using Public Storage & I simply LOVE how easy it is to move in! I reserved my unit online since they had a special promotion of paying only $1 for the first month (taxes & other fees apply) & about $70 thereafter every month. I reserved a 5X5 unit which is still pretty big & I moved in on a Saturday afternoon, there were a lot of other people moving in as well that day & you could tell the staff was busy but they did a great job in assisting me right away. As soon as I walked in their employee KARLA greeted me & gave me all the information I needed to move in. She showed me around the facility (wasn't familiar with this location since it's fairly new), she gave me all the information about their hours & when I can access my storage unit. The location was very clean & I was impressed with their new security measures. Karla was extremely nice & informative, she made the experience very welcoming & stress free! The ONLY reason I'm giving this place a 4 star rating instead of 5 is because they close at 6pm on weekdays & 5pm on weekends. Those hours are VERY INCONVENIENT for me since I work a 9-5 job weekdays, I'm never able to make it there on time, & I really don't want to be moving stuff on the weekends since those are my days off to myself to take care of other business. In the end, if you're looking for a storage unit, PUBLIC STORAGE should be your first & ONLY choice! Thanks again Karla for your help, you were awesome!
Karla and haden always help me out. It always a pleasure coming here. Thank u all so much for your help
Look no further, this location is the best! Very clean, easy parking and the staff is excellent. Haden is extremely helpful, friendly and helped make the process easy and worry free. I never typically write reviews, but I had to as I had such a positive experience. You really feel like the team is looking out for you and that your belongings are safe and the people that work there really care. 5 stars!
Karla was so helpful and had a great attitude.
Gracias a Todos Los que trabajan aqui me an ayudado mucho tengo 3 años aqui y Haden, Jossef y Karla siempre an sido muy emables conmigo.
Karla was very helpful with showing me the space .thank u so much
Karla me ayudó en todo me explico todo bien buen trabajo
Jossef and Karla were a great help they did an amazing job with helping me today
Booked online with a great deal. Excellent service from Haden that showed me to my space in minutes. The other staff have been super nice every time I needed to visit my space.
This public storage location is very clean and easy to access. Hayden was at the front desk on our visit he was extremely helpful and polite. I would recommend this site to anyone looking for a storage unit.
Haden was courteous and helped me find the perfect storage unit. I highly recommend.
Karla helped me move in and made everything super easy! Super friendly and great service, thank you!!
5 stars all the way!! Karla was amazing. Needed a short term storage locker for my mom. Karla was extremely patient, informative, answered all out questions & showed us the locker b4hand to make sure it would suit our needs. Her customer service is top-notch. She gave credit and spoke highly of her mgr Haden, very unselfish, professional and mature of her. The unit and location is very well kept. Very new looking. Very easy all around, great deal. Place is climate controlled, secure, 3 floors. Def would recommend!
I stored all my stuff while away for a year in 2016 and now that I’m away again this year I’m bringing my stuff all the way up from Hollywood just to store here. Clean safe and friendly. Haden is the nicest guy you will ever meet and nothing is too much for him. He’s a pleasure to deal with a real asset to the company. He remembered me and was just awesome to deal with.
Came down expecting to spend a full day trying to find a storage unit for a great price. Came here and Karla was so helpful and kind, she ended up saving me a lot of money and time! Definitely would recommend coming here and ask for Karla.
Karla and haden were super awesome! Made this super easy and fun!
Anita y Karla están muy buena. Me gusta el storage aquí y los gentes aquí
Jessica and Anita were wonderful and helpd me. Its very clean and they gave great service.
Haden was really helpful and made sure we got the best deal on a locker.
This place was amazingly clean and Anita's customer service helped make the moving transition super easy and less stressful. Thank you!
Karla was helping and great thank u!
Anita and Karla were amazing and made the process of moving quick and painless and fun.
Karla and Anita are really great they made me feel so welcome and were so professional. Thank you so much. Super clean facility and great staff.
Had a grate experience! Got a locker at a grate price! Haden gives grate customer service. Love this place.
A wonderful painless, experience. Moving day is always stressful, but Anita made the entire transaction smooth and easy. Besides the great customer service, the unit and property were clean and safe. I couldn’t recommend this place more.
Ive had the privledge of storing my persoanl belongings at Public Storage on Shermanway in N. Hollywood for almost two years now. Haden was extremely helping and considerate to my needs. Thank you so much for your help and professionalism. Thanks again Haden. Steve Petty.
Haden and Anita were super helpful. I recommend this location if you are looking for storage.
Great customer service. Stayed EXTRA long just so I could get my things in storage before I left for town. Great place.
Fantastic place, very high tech. Haden, the manager was extremely helpful and polite. Would definitely recommend to anyone needing public storage in the area.
I was helped by Griselda and Haden yesterday. They are amazing! Great customer service, will be recommending!
Griselda was very helpful and answer all my questions
Haden and Anita were terrific! He helped with us all of out questions and getting moved in. I will be referring my friends to this storage facility.
I will recommend this location to anyone. Haden is the most efficient, polite, very patient and helpful person . He listened and is very responsive in finding the best solution. Thank you very much Haden ;-)
it was my first time getting a storage and Ryan was great in helping me find the right one for me. The staff was friendly and want to thank Ryan and Haden!
Haden was helpful and very informative. Great price, great location and extremely well kept
Haden & jossef were great,good customer service, I would recommend it to anyone!!!! Thank you guys!! :)
Haden and jossef showed me great customer service as soon as I walked in.
Haden was amazing! Great help! Made my life so easy and was a pleasure to work with! Thank you!
public storage on Sherman way was great jossef help me out with my move in rental and she was really friendly and professional other days I've been there i also get great service from haden and griselda great service i will be recommending this place
When I went I was greeted with excellent service. Griselda Jossef in particular helped with everything I needed and was very polite and helpful through my entire visit. I also liked the security of the storage space. Everything about my experience proved that reliability of this place!
Great customer service! Smiling faces behind the counter made renting a storage unit so much easier. Jossef and Richard did a great job and made check in easy and fast.
Haden the manager deserves a 10 star not 5. He is very helpful and very nice. He is very understanding he extended our time to finish our stuffed to load. I will definitely recommended this facility to my family and friends who in needs of storage. Excellent service Haden!!!
Nelly and Haden are such polite people, they made it very easy for me to start with a storage space. Its a first for me. Its nice having people with excellent customer service skills to help with the process. I am looking forward to using this location for my storage needs. Very easy to access and climate control is a must. This place has everything. They deserve a review. Thank you!
*Within 2 yrs my rate was increased by $85 and they shortened the hours I'm allowed access to my belongings *When orig. Quoted over the phone I had asked for the monthly walk out price ...I reserved my storage and when the rental truck with all belongings and hired help was with me I am now told that there is a monthly mandatory I insurance fee that they are legally unbound to disclose over the phone being as I only had enough to hire the helpers for a min. Amount of time I had to secede to their unreasonable costs. *When arranging to move out I had been in my storage when phone died and due to no clocks or general notice of closing time I was locked in I had been unaware until I walked outside and saw no cars and on attempt to exit I was denied after calling customer service to no avail and police I was finally able to get through to customer service and given a temp. Exit code... 3 and 1/2 hrs later!!!!
This was the best storage experiences I've had! The property manager, Phelicia, was so professional, informative, and she's also just a very pleasant person. Thank you so much for making my moving experience less stressful!!! Also, the facility is so clean, new, all climate controlled. Great place! Great staff!
The gentleman Haden running the office was amazing. He was all alone and had many customers but still remained calm and got the job done. He was kind, funny & very helpful.
Well lit, clean, semi ventilated and relatively secure it's a Public Storage nothing more.
Haden did a great job I was in and out quick with everything I needed.
EXCELLENT" we got to the facility and was treated with a " GREAT " service by the store manager "Haden " he explained everything " STEP by STEP " very friendly and knowledgeable
Haden, the associate that helped me was very kind and gave me all the information i needed. Also, gave a better alternative to my storage needs! Great service and great prices!
Haden was so incredibly friendly and helpful checking me in. I feel very assured in keeping my personal possessions here. The facility is clean, safe and easy to access. Thank you Haden for such a great experience!
Phelicia was very nice and helpful! It is very safe and clean.
Jossef. Da un exelente servicio Muchas gracias!
Phelicia and Hayden are awesome!! Super friendly and very knowledgeable. They were fun, answered all of my questions, and made my transition to my new apartment a breeze. The storage unit was perfect for my needs and the property was very clean. Would definitely recommend and come back to this location in a heartbeat. Thank you!!
Good experience. Phelicia was really helpful.
Phelicia has great customer service. Amazing personality, she needs a raise! Buena persona y trabajadora. Gracias por todo.
Great service. Big thanks to Maria.
Getting more and more expense every year
The manager Felicia and everyone else , are great.
My experience was terrific here. And, Haden was so nice and helpful too! Everything about moving into my unit was a breeze, and the customer service was excellent!
They are always so pleasant when I come in. I really enjoyed Phelicia's attitude. She has a great energy about her. I enjoyed Haden as well. Great personalities these two.
Phelicia Williams & Haden Mirande are wonderful. It is never easy having to deal with 'storage' but they always knew how to add a smile to my experience. They are informative, personable, and professional. I have enjoyed every interaction I have had with them.
Just started renting. Good so far.
Manager Phelicia Williams is awesome, great customer service and knowledgeable of the business
Needing to put tons of stuff in storage is NEVER easy. And choosing a good storage space can be even worse. But when I spoke to Phelicia on the telephone, it was her thorough professionalism and kindness that made the decision quite easy. And since getting the space, she is ALWAYS consistently helpful and ALWAYS treating her "tenants" with respect and patience. She's always working (it seems like 24 hours a day!), but she never seems to get burnt out. Storage can be a pain, it's hard work moving things around, it's stressful when you get there late, but walking through the door and seeing Phelicia's smile makes it all better. I wish she could train every employee at every company around the world! She rocks!
EXCELLENT, facility is very clean. Hayden was courteous and knowledgeable.
*Clearing Throat* I had my storage space for a year and 3months. From day 1 when I was greeted by Ms. Phelicia and Haden I had a since of comfort. They were attentive and ready to help me. Throughout each month every now and then I'd come close to forgetting a payment deadline...which shouldnt be the case because it's ALWAYS at the first of the month. But that's life. Haden or Ms. Phelicia would let me know, "Hey, don't forget your payment...you don't want to be charged a late fee...unless you have money too burn" Jooooooookes. And the kicker was...and this may seem simple, but they remembered my name. Out of the dozens of people they see a week...month...year, they remembered me. I'm actually gonna miss them. After seeing someone for about a year every month you kinda get attached...meh...maybe that's me. Ok. I'm rambling. Am I rambling? I'm rambling. Bottoms line. Professional. Intelligent. Funny. Compassionate. and just down to earth. I Highly recommend this property if you want comfort in knowing your belongings will be safe and your needs will always be a priority. Thank you Thank you for everything. Ms. Phelicia and Haden
Phelicia hooked it up! she explained everything and is super funny! she's a good salesperson too! went in for ONE storage space and ended up getting TWO!! shes awesome! make sure you talk to her when you call public storage
I was very happy with the service at this location. Haden is very helpful, friendly and knowledgeable. He knew what we needed and was fast at getting all the paperwork processed. Haden helped us find the perfect storage for our needs. The place is nice and clean. Thank you Haden!
Very good price and service. Got myself a 10*30 storage and was very good location right next to the entrance on the first floor. Just one complaint : access hours are limited.
I'm so happy with the customer service at the Sherman Way Public Storage. All the staff are very courteous and professional. I especially appreciate all the help I have received from Haden. He has been patient, friendly and understanding of a complicated business situation related to storage. I am grateful for all the assistance he has given me. I will always use Public Storage for my storage needs now and in the future.
The customer service provided by Omar was excellent. I was clueless as to how much space I would be needing but his expertise shined through and he was able to find me the perfect locker on the ground floor. The floor has A/C and the place appears to be very secure!!
I was very pleased with my experience over at the PS Storage place on Sherman Way. Haden was very helpful and got me set up with the perfect unit to suit my needs. He was informative and enthusiastic and made it an easy process. His attention to the resources available introduced me to a great box for a large framed painting, and for a reasonable price.
Rich and John are amazing. They were very helpful in opening my storage and being of service.
Phelicia is the bomb! And Haden and her are the most friendly, helpful and knowledgeable people that work for PS. I have been a customer 2 different times at 2 different locations and Phelicia and Haden are hands down the best! Public Storage is great bUT they would be so much better if they hired more people like Phelicia and Haden....professional, kind, team players and have their eye on the improvement and success of the company. Well done Guys!
Clean storage area and the employees are friendly. Haden was very helpful and accommodating. I would definitely recommend.
The building is large and very well kept. I got there just as they were closing but Omar was very accommodating - I felt bad for keeping him long but he did not seem to mind and made sure all my questions were answered. Thanks lots xx!
Heather and Anna all ways helpful and cheerful , and Cinnamon assisted me and made my move out very easy
Phelicia Williams was a doll. Really helpful and genuinely sweet! Def good experience :)
Haden was great showed me the benefits of the property. Property is clean. Awesome!!!
Phelicia was more than helpful storage units were very clean and well looked after
Omar is amazing!! He went out his way to make sure that I had a great experience! He was patient with me and he allowed me to express myself. Any questions that I had he clarified everything for me. He is such a cool guy and definitely deserved a promotion! Very humble, kind and considerate concerned individual. God bless!
Excellent service and great people with professionalism. Hayden took good care of me, thanks... I really appreciate it! I hate moving but you guys made it all the better.
Phelicia is so AMAZING!! I would never expect to get such great care and service at a storage facility, but she has actually made this experience pleasant. Her ready smile and infectious laugh made every interaction fun and memorable. What an asset she is to this company. The property itself is wonderfully maintained, secure and competitively priced. I love the climate controlled units, which not all storage facilities provide. I will use Phelicia and this Public Storage location for all of my storage, moving and rental needs.
My experience was excellent. Phelisha was so knowledgeable about the property. Excellent customer service clean property. Followed up with me from start to finish. The staff is very nice n respectful.
Phelicie and Omar had been a great help in guiding me through the rental process. They explained all the documents at the time of sign-up. They are always very polite and customer friendly. Thanks Phelicie and Omar for all your help. It is always a pleasure talking with you.
Hayden provides allstar service...highly recommended
Phelicia is AMAZING! I made a reservation online and she called me to confirm that day. She showed me a space that really fit my needs. She was fast, consistent and kind. A+ customer service! This woman needs a raise.
My experience with this particular store location has the best customer service and the two people who work there are absolutely amazing. This is the hands down best service. Phelicia is the absolute best! Omar was so helpful and easy to talk to and gave me the best advice on what to do and what to get. He was just phenomenal and if more companies had people like Omar and Phelicia, they would be a thriving company with off the chart sales. They're so awesome, they make me wanna just go there and hang out with them! 😂👍❤️ In a city where it's hard to meet good honest people, they sure stand out, in the best way possible. Thank you to the both of you. Apriel Starkweather
Haden (& staff) were cordial, knowledgeable, & thorough..from document sign-up to showing how to access/use the space. The rental is clean & the perfect size. The facility being new is an extra bonus.
Thank you Phelicia and Omar for your efficient service! All employees are very helpful and practice excellent customer service. The storage spaces are kept clean and secure. Only critique would be that I felt very rushed when applying and pressured taking the time to read the many forms that require a signature.
Had to find a last minute storage spot before heading out of state and I found this one. Was in a rush but Omar made the process simple! Clean spot!!
Haden, was a huge help with figuring out the process, and incredibly friendly. Immediately treated me like a close friend. The manager phelicia was the nicest. Thank you guys for everything! Made my moving experience a lot easier! If I could give 10 stars I would
Awesome staff! Haden assisted me with renting a storage unit and he made my experience quick and informative... Excellent employees who possess exceptional customer service skills.
Haden is the bomb. The best storage unit in town.
almost forgot to do this! friendly service all the way around. I was helped by omar.
Jeffrey was awesome! Great people skills, and very professional. Highly recommend this location!
Phelicia and Haden were so amazing! They explained everything fully and so I understood perfectly! They were so funny and friendly too! :) thanx so much... They rule!
La atencion es muy buena la persona ispana q me atendio fue exelente Maria ediy buena con los clientes
Haden & Maria were pretty awesome with being attentive to their clients. The storage looks clean and pretty safe. Definitely recommend coming in for assistance and a good storage unit!!
Thanks for all the help Maria!!!
What an amazing service! Very friendly and helpful staff!!! Especially Phelicia and Haden!!! I totally recommend people to go this public storage location. They made it all easy for me to find a proper size unit and made the whole experience effortless and fun. :)
Staff is super friendly. Phelicia and Teresa are awesome. Climate controlled units. Very secure.
Eric and Treesa are awesome! Great attitude, absolutely helpful and made my life really easier by providing fast and accurate solutions! Thanks guys!!!
Haden was awesome, he helped me get the right size that I needed and a great price, highly recommened a++++++ service!!!!!
Phelicia the manager was the MOST HELPFUL person imaginable! She spoke to me on the phone multiple times before I came in and was extremely kind and efficient in person. I would highly recommend her and the location.
This storage place is very neat. I love that their units are climate controlled and that you can't enter the buildings without a passcode. I feel like my things are safe here. The manager, Phelicia, and her team were extremely helpful and reliable as well
This facility is clean, and renting a storage unit is fast and easy. Tresa and Phelicia went above and beyond to provide the best service. I would highly recommend this facility to anyone in the area in need of public storage in the Noho area.
Haden was a perfect gentleman & very helpful. Gave great recommendations for our storage needs. Awesome experience!! Highly recommend to anyone that needs a friendly smile & excellent customer service.
Phelicia is Super informative! She explained everything in detail, up sold products that I had not thought of such as a larger storage space which actually saved me money, a lock to secure my belongings and boxes. Phelicia offered professional service with a smile and most impressive she welcomed my business with a friendly hand shake!
Super friendly, polite, respectful, and helpful. Haden is the best.
Great customer service! Treesa and Haden were awesome!
I recently moved most of my belongings into this location. I primarily dealt with Treesa, who was very courteous and professional and thoroughly answered any questions I had. (her colleague at front desk was also nice and was whom I initially spoke with, but I didn't catch her name). The facility looked clean and secure, and seemed well maintained. I can't really rate the location as five stars yet ( I just moved my things in there a couple of weeks ago ) so perhaps I'll come back and up the rating once I've been back and forth a few times to retrieve things or have at least used their online payment service once! But my experience the day i moved my stuff in was very pleasant and I left feeling confident in my choice of this particular facility.
I had to place my belongings into a storage unit for close to two years! I recently moved out of the unit and I had no idea I would be writing a review for a storage unit stating, "I loved it"! Always clean, great online deals, no weird odors upon entering the facility and the staff members are so very friendly and knowledgeable. Phelicia who I believe is the manager is the utmost professional and just an all around nice lady. She was so happy for me when I was able to close down my unit and move into my new apt. Like a real friend! I will say I went through a couple of rent increases that hit my pocket a bit, yet sometimes you get what you pay for. My belongings where safe, in a clean environment and I was able to access it as needed. Thank you to the entire staff of Public Storage Sherman Way!!
This is our 2nd time using this location of Public Storage. Haden was our agent. The service was prompt, courteous, professional. Rules and regulations were clearly explained. Facility was clean, units are climate controlled, and we were reassured regarding security. We will continue to use and would highly recommend this facility.
I've been renting space at this location on and off for a few years now - when I need it. I initially chose this location because of the proximity to my needs, but honestly I won't chose another location due to the great customer service from every single employee here! Haden, Felicia and Teresa have all handled my move-in's etc (most recently Haden). It's really rare when you get great customer service these days so I have to give them 5 thumbs up!
The lady was very patient and the man was very helpful and I will return again..
Teresa was very friendly and very helpful and explained things clearly making for a relaxing experience during what is a bit of a hectic time moving out of an apartment and into a storage unit for a few weeks.
These guys are here to accommodate your needs and have gone out of the way for me! I once got there at 6 on the dot and they helped me get my bags in really quickly and they didn't have to! Special thanks to Treesa, Phelicia and Haden.
Tania and tommy where very helpful and knowledgeable
I drove from out of state to empty a family members storage unit. I had no idea what was in the unit or what to expect. Phelicia was very helpful and provided me with excellent costumer service. She helped make what could have been a difficult task very easy. Thanks, Phelicia!
Phelicia and Haden were so awesome! Professional staff, clean facility, reasonable prices! Need storage? Go there!
Tania/Tara was really helpful setting up our account. Philisha was also brilliant. Great service, thank you!
This was my first time ever using a Storage Facility and I found the process amazing!!! I went down to the office and met with Haden who was fantastic in showing me around the building and explaining everything to me in a very friendly, professional manner. I had a blast getting everything setup and everything has been great using them to store my belongings. I would recommend this place to anyone who asks.
These guys are awesome - the facility is pristine, secure, and quiet. Haden was extremely helpful and very courteous and walked me through every step of the process. Best customer service I've had in a long time, hands down.
Tania was very helpful and atentive
I set up my account on-line and it was simple and quick. Within 30 minutes the manager, Phelicia was calling to ask if I had any questions regarding the storage space. She suggested that I come take a look at the space before move day. Great idea. When I got there the facility was clean and well taken care of. Phelicia also made some suggestions regarding packing supplies that I might need. Great service and very friendly and professional.
Lo mejor del Valle en atencion Al Cliente muy satisfecho con la atencion especialmente Por el mgr Haden . Muy contento gracias.
Tania me atendio muy bien gracias
The staff at this location - especially manager Phelicia - are extremely knowledgeable and helpful. I was very stressed out at the time I was making my storage arrangements and Phelicia was so nice and patient and funny and kind. The facilities are very clean and secure and I feel very comfortable storing my possessions here.
Although this Public Storage is quite busy, they have great customer service. Phelicia is always so helpful and kind. One piece of advice; if you can avoid moving in the first weekend of the month, I would.
I've been dealing with Pubic Storage for about 15years and Phelicia has been one of the best Managers I have come in contact with. She has given me excellent customer service and was very helpful and detail oriented with how her facility works. Keep up the good work Phelicia!
Phelicia was just awesome! My daughter was in a terrible accident and we had to store all her belongings so she could recuperate in Northern CA, and Phelicia wass extrememly helpful, getting us into a unit, helping us fill out the paperwork and getting us available to start our move in as quickly as possible. It's nice to know that our things are safe and well looked after in her care. Thanks so much, Phelicia!!
Phelicia was so helpful! I was racing from lax to make it there by 5pm (closing time). I arrived at 4:59 and took the time to open an account for me regardless of the time! Top-notch all the way!
Tania was very helpful when I originally moved in, but after that everything went down hill. They changed their hours less than a month after I got my unit, so it was almost impossible for me to move my stuff out since you were no longer allowed in the gates after 6 pm (some of us work you know)! The main building that had the office was always grimey and the office staff would sit and take personal calls while you're clearly in there waiting to talk to someone. Definetly wouldn't reccommend.
My Bbrother Robert was starting to look for a new storage facility at a lower cost. He has been with Public storage for over 5 years. We went to get information on closing his account. We wnt into the office and Met Haden And Phelicia. Haden helped us to determine that best course of action. He presented us with the option of a smaller unit. We mentioned that we were gettting rid of some items and he took the iniciative to look at what was avaialble at a lower cost. He found an avaialble unit that met our needs. We would have lft PS if it wasnt for their amazing knowledge and proactive attitude. These are the type of folks that will enhance your business and keep customers stating put. They should be recognized for their rforts. Thank you. Robert and Leonel Silva
I came to public storage and my experience was great thanks to Haden . he was very helpful and polite and made this process very quick and easy
Tania was a great help and got me set up in no time. This location gave me a great deal and it's clean and secure. I recommend this location to anyone looking for storage.
excellent service the manager was knowledgeable on space size and very helpful.
Haden me ayudo a agar mi nueva unidad dandome un muy buen servicio y una atencion exelente le doy un10 por su antencion.
Haden was great and with the service of sowing the space and complete the paperwork , Thanks for everything.
There is 1 word that describes the way i feel about this company and Phelicia and it is (AWESOME) 😂
I would like to say this is my first time ever leaving a review but with the Superb, Outstanding Customer Service I received from Phelicia Williams @ location 29139, I had to let the world know she is the BEST!!! I started renting my Unit in Sept of 2011 and just moved out Jan 14-2015. Phelicia made my experience with Public Storage great and I thank her very much for making sure my payments was paid and a courtesy call was made. I would honestly say she is the Real MVP.. What a great employee Public Storage has you guy's are LUCKYyy..Thanks Phelicia God Bless
Love this public storage! I selected it because I got an amazing deal half off my unit. I was nervous since this was the first storage unit I have have had and was pleasantly surprised by the excellent customer service provided every time I came in. Phelicia and Hayden are always smiling and happy to help with whatever I need. I forgot my flashlight on one visit and they graciously let me borrow a lantern so that I didn't have to waste time driving back home and coming back here. The security features provide a secure environment. I always feel safe coming here by myself and spending time going through my unit.
My mom and I went to this PS location last week. Our experience was great. Right when we walked through the doors they made us feel welcome and helped us right away. The very nice young woman who helped us was Amber. She explained everything in great detail and made sure we understood everything she was explaining. We took a tour and I must say the property was super clean! Amber even took some time to get to know us...that was very nice. I highly recommend this location if you need storage space and are near the area. Amber really made our experience a great one, we can't thank her enough. Definitely two thumbs up!
This is a really good storage place. There are climate controlled units and staff are very helpful at all times. Carolyn did a great job getting me settled and explaining everything to me. Would recommend to others who need storage solutions.
I have rented several storage locations but this one is the best, the prices, the location very convenience, the staff always helpful, particularly Haden, ready to help behind the desk or on the hallways, thank you much.
Absolutely fantastic! Phelicia is incredibly helpful and I feel safe knowing my belongings are under her wing. Customer service at it's best. Everything went extremely smooth. Thank you!
The staff here is awesome. Phelicia and Haden are the best. They are always helpful with a smile. I recomend this location.
The employees at the Public Storage on Sherman Way, Haden and Phelicia, were extremely helpful. I setup my account online and was called immediately by Phelicia so I could setup an appointment and survey the unit. Haden helped me on the property site and was more than willing to show me multiple rooms.
Very nice facility with extremely helpful staff. Reasonable prices, good access hours, and the place is spotless.
We are so happy to have found this storage facility! It is clean, spacious and the employees very helpful. Amber was really great and spent time with us while we decided what size space to get. She gave us options and made us feel welcome. We love our storage unit, there is plenty of room for our things and it is right off the elevator. And the price is great (less than my sister pays at her storage place!) and well worth it. Having this storage space is making our move so much easier!
Yesterday, was my first experience searching for and renting a storage unit. Carolyn made it easy, and a one-stop shop! She had all the information in her head to verbally help me make the right decision on the unit size for my needs and helped me determine that this particular location was the right fit for me, and a better price than elsewhere. She is well=trained, professional and helpful. She is very much about customer service and enjoyed showing the unit and where to find carts and other incidentals, such as boxes, which she also sold well as a product for storage needs. I am thankful for her assistance. David
Great and friendly customer service. Phelicia and Amber were very sweet and helpful!
I was dreading having to rent a storage locker since usually, it's a big pain in the behind! I can say that my experience at the location was excellent!!!! Clean, well-kept facility with friendly staff. Phelicia is the best!!!! She was super helpful and went above and beyond to make my experience perfect.
Worst storage place ever! They change the hours you can go into your storage unit whenever the hired help decides too. They level the main gate open with no one around to watch who comes and go's Management at this location is very unprofessional.
Phelicia and the staff here are amazing. I had to downsize my belongings and every single day for 3 weeks I had the pleasure of being greeted with smiles and just a warm atmosphere. For a thing I was dreading doing, they made the whole experience better. Now I will go there just to visit! Thank you again!
Phelicia was outstanding couldn't have asked for a better experience. She actually made my day after having a very unpleasant experience at Extra Space. Great customer service and interpersonal skills.
This was my first time renting a storage space and from the moment I walked into the store, I received a warm greeting from Phelicia, the Property Manager. From that moment, I got the sense that I was going to have a pleasant experience, and she didn't disappoint! Phelicia was very professional, friendly & extremely helpful...and has a great sense of humor, too! I will recommend all of my friends to this location.
I came back today to public storage, aftert 6 years , i met Phelicia who was in charge that day,she was very professional and helpful, she made it super easy and fast,along with the man who was working with her... so,thanks again,and see you soon. Eric Schreyer
Our first time ever using any type of storage facility. So glad we found this one! Phelicia and the staff are so fantastic, the facility is clean and very well maintained. Renting was so easy and when we upgraded to a larger unit it was even easier. Thank you for making a lot less work and hassle for us.
Excellent customer service. Reserved a space online and within the hour I got a call to confirm my hold. Once I moved across country, they quickly helped me find my space and get all my paper work done so I could put all of my stuff into it. Phelicia helped me move out of my space and settle everything quickly and efficiently. Great storage place.
Awesome experience signing up with Haden.
I have had an awesome experience with this business! Phelicia got me all set up with my storage unit and was super friendly and enjoyable to talk to. I got a great deal here and the customer service rocks! If you are looking for storage, this is the place in North Hollywood.
Storage units are well taken cared of, clean, and staff are very helpful. Phelicia has been very helpful over the years, I've been using the unit for 4 years. If I need to use Public Storage again, this is the place I would go. Cheaper than other Public Storage, location is convenient and staff are great.
Couldn't thank Haden and the rest of the staff at this Public Storage enough for helping me with my move. He was very professional, answered all my questions, and gave me the best unit for the best price in the area. If you need some extra space use Public Storage on Sherman Way! Thanks Haden.
Moving is definetely a very stressful time, Mr. Haden Miranda at the front desk had the patience to show me and help me understand all my options. I am a very satisfied customer. Thanks Haden!
I have been at this Public Storage Location for 2 years and the staff are helpful and very friendly. The Manager Phelicia is one of the main reasons I will keep my unit there she is always smiling and will help you in anyway she can. She makes sure the place is clean and she is always on top of everything!!
We were helped by Haden and he made the experience pleasant and seamless. Very friendly and informative. The facility itself is very clean and the security made us feel confident that our belongings were safe. There are quite a few storage facilities in the area and we saw at least three of them. Not only did we get the best service, but also the best deal. Thanks again Haden!
I was with Public Storage at this location for 5.25 years. During my entire stay, Phelicia and all other members of the staff were always courteous, knowledgeable, and helpful. The facility and grounds were always clean and well maintained. Should I ever need to utilize a rental storage space in the future, I would return to this facility without hesitation knowing that all of my storage needs would be taken care of in a most professional manner.
We have several units here for several years. Phelicia is always the one I go to. She's friendly, helpful, and knowledgable. The best!
I didn't know what to expect when I got to Public Storage. The process was streamlined and personally walked through by Phelicia, the associate who helped me out. She patiently explained all the pertinent points and was very knowledgeable. It's employees like her that make a company's reputation. Keep up the good work. re: Eric Reinhard's unit
Tania was a great help....
I only needed the storage space for a month but, honestly, I wanted to stay longer because of Jessie! Jessie has great customer service skills! This man went above and beyond to make sure that I had the right storage unit and that it was convenient. He also made me very glad that I chose that location. Friendly, personable, and very caring are some of the words that I would use to describe him! After I had gotten settled, Phelicia Williams followed up with a great phone call and made sure I was happy. Talk about A plus service?. They are a great team!
This is my first time using any kind of storage facility and this place made me feel so comfortable with the whole process. The staff is friendly and so helpful. The person who helped me was Phelicia and she is totally awesome! She is so helpful and knowledgeable. She made me feel as though I am leaving my valuables with a trusted friend that I have known for years; that how down they are over there!
I have been a customer since 2008 and have seen many property managers come and go. Since Phelicia came to the property she has improved the all around atmosphere. SHE IS THE BEST THING THAT HAS HAPPENED TO THE PROPERTY. It is much cleaner and a well run property. I have been in the real estate and property management business for the last 25 years and wish that my managers were as professional as Phelicia
Phelicia was so so nice! She answered all of our questions and made our experience very easy and fun. The facility was clean and well maintained. We are glad of the decision we made.
Great deals for a great, clean, easy storage unit. They have a great deal for first month rent, that you can cancel at any time. Literally costs a dollar for a whole month. Haden and Phelicia were very helpful.
All the staff that I encountered were great. Especially Jessie. If you happen to have Jessie as your rep, you will be very pleased. Very helpful and professional.
I had a great, fast, easy, and overall great experience at public storage. Phelicia Williams was extremely helpful and explained everything so well I really didn't have any questions at the end. She's has great customer service and I'll make sure if I know anybody that might need a storage, I'll refer them to Public storage to this location. Thank you very pleased!!!...
Haden was a great help with finding the perfect storage for my things. Thank you for the help Haden.
Jessie & Hayden were awesome!! so helpful and so friendly!! Both of them were very knowledgeable about the available spaces. They answered each question with confidence. I would recommend this storage facility to everyone that needs additional storage.
Tania and Phelicia were a great help!.. Make sure to ask for them..... Very helpful!
It was my first time at public storage and didn't know how easy and fast it was to get a storage space. Jessie was very helpful and friendly he answered all my questions and helped me to find the right storage space I needed. I really like public storage and staff.
Very good customer service Phelicia has provided me very nice and friendly , she helped me with all my needs and saved me some money
I had a bad break up and my partner had all of my things moved into a unit here the manager Falicia was extremely understanding and helpful in getting me my own cheaper unit when I was ready... Thanx Falicia for making it a smooth transition...
Phelicia and Haden were very friendly and helpful when I rented a storage...I highly recommend this place
This facility is very clean, safe and well organized! Phelicia Williams helped me out today and she was very informative, clear and had GREAT customer service! I would recommend her highly!!
I love the help I got from haden he was so nice and explained everything
Jessie was an amazing individual. He took time to show me the property in detail. He explained (perhaps a couple of times) how to access the interior of the building and how to leave properly (smile). The property is clean, well maintained and the security is impeccable. I've used Public Storage in past-times, but this is by far the best experience I've had in dealing with a storage company. I highly recommend anyone who may be already stressed with a move to do yourself a favor and at least inquire about this property and the great people affiliated there. You will not be disappointed.
just great services all around phelicia Williams wonderful person
wonderful people good services will tell friends the manager Phelicia Williams is great
I needed space to store my belongings while out of town...Jessie hooked me up. Thanks! Very quick and easy.
Tania & Jessie were great. They answered all my questions would definitely recommend this place.
Great service from Irma very friendly
Phelicia gave me excellent customer service with my move/transfer. I was in and out in no time. Clean area, fair prices.
Very good assistance from Tanya. She found the right unit for our needs and did it professionally with a smile.
The unit was easy to get to, clean and ready to use. The staff was friendly, helpful and very professional. Thank you Phelicia and Jessie for all your help!!
Great unit. Great price. If I'm in need of a storage locker again, this where I'll be coming. Tania was a great help!
Great customer service provided by tania cermeno and johanna diaz great location , they deserve a raise would definetly reccomend to EVERYONE!!
I would like to thank Jessie and Tania for their excellent customer service. It was the first time that I am renting a storage and didn't know anything about it. They helped me choosing the right storage size. And even found the best deal for me, according to what I needed to move into it and for how long I needed to rent it. Jessie showed me around, he took the time to show me two different storages with different sizes. He took the time to answer my 1000 questions, I felt welcomed and understood and helped! Thank you for the $1 promotion for the first month! After looking everywhere else you guys were a way better deal. Thank you again Tania and Jessie: I am going through a difficult time and you made my "moving" day a happy experience. I highly recommend this Public Storage. It is convenient, people there are super friendly and helpful, and they have good promotions.
Jessie and gabby made are visit very plesent and were helpful with the guidelines of how things work
Irma is best. She has the best costumer service I ever have is la mas Bonita
I had a great experience at this public storage Phelicia Williams was a very big help she maid it very easy and fast for me I was in and out with no problems... Thanks Phelicia
Irma was so amazing! Great customer service!
Me gusta esta unidad porque esta disponible hasta las nueve pm es limpia. Y big y los trabajadores zon amables tienen bonito modo. Ok
Been at this facility almost 5 yrs now and the service has been more than great for me! The property mgr has been more than helpful and informative when I had questions about my unit.
Regardless if my post counts or not, Phelicia and Johanna are wonderful. No matter what situation you have they go out of their way to help. Awesome customer service. Plus the facility is always clean and secure. Haven't had any problems storing here. Thanks girls! :D
Phelicia was the best . Her staff exceeded my expectation !
My experience with the Sherman Way facility, over many years, has been consistently positive--Felicia & other office staff there,have always been courteous, good-humored, and competent, and thorough when answering questions or suggesting solutions for me, if a problem has arisen--They are also excellent at continued follow-ups & regular communications. Definitely rate my treatment as 5-Star plus--Thank you, George Ward
The Manage Phelicia Williams is very nice and helpful every time I go there to me and other customers there and treat everyone with respect with answer all my question no matter how busy she is. Keep up the good work there for all of the customers!
The manager Felicia Williams of this facility is awesome. I have a business and personal storage. My rent was raised almost 40 bucks, she advised on what measures I could take to get a better rate...let's just say my rent was $180 and went down to $140. It's always clean and she is very knowledgeable. Some mangers gatekeep information, but regardless if I have a bad day or a good when I come in...she is always encouraging and do her best to be accomodating. I don't always get what I want, but it's all good. I am the type of person who LOVE GREAT CUSTOMER SERVICE! Proud to be a Public Storage renter at this facility of more than 5 years. Really, when she retires....I am retiring my storage! Her customer service skills are impeccable! Thank you, Public Storage for hiring a very competent manager!
Two things to remember: 1. You won't be able to store your stuff without buying insurance (minimum $9/month). You don't find this out until late in the process. So calculate that extra $ into your projected monthly cost. (there's also a one-time "administration fee" of $22) 2. Unless you want to buy their $19 lock, bring your lock with you when you tour the facility. Not all locks fit their door-latch hardware. Phelicia Williams, the manager, is smart and well-organized. She really helped with the tour, the reservation process, and the move-in.
Despite the high pricing… Public Storage is a safe and reliable storage company that offers a premium service and convenient hours. The staff (Phelicia Williams/manager and Johanna Diaz) are friendly and knowledgeable about the location and always willing to go beyond to ensure a positive site experience. This location is very well maintained and I am extremely satisfied with the condition of my personal space due to it being climate controlled. Also, the ability to purchase additional insurance and packing/shipping supplies is a benefit!
I have had a great experience here. I have two units at this facility and every thing I have had to do has gone extremely smooth. Phelicia worked with me during my set up both times and it was quite fluid and seamless. My units are in the air-conditioned side of the property, which is one of the main reasons I came to this facility. And everytime I enter the building I am extremely satisfied with the condition of my personal property due to it being in a climate controlled space. I am also very comfortable with the security. There are multiple checks in place, which makes it seem quite foolish for someone to even attempt to try something fancy. Between the codes, the alarms, the multiple doors & gates, and the cameras they are definitely quite serious about security. It is a bit for me to go through to get to my unit but this is what makes me feel comfortable when I am not there. I have had nothing but good experiences here and kudos to the staff.....