Public Storage Self-Storage Units at 7500 Whitsett Ave, North Hollywood, CA

Ian is fantastic! He was super helpful to my mom and I. He answered our questions and gave us valuable information and suggestions. He gave us a tour of the unit. He is the reason that I chose this location. He has great customer service skills!

Ian was great! Very helpful and kind. Went out of his way to address our needs. Thanks Ian!

Ian is so helpful and so good with customer service! He helped my mom with her storage that she lost, went above and beyond to help us with the storage and managed to get some valuable things we could have lost if not for Ian. Thank you again ian!!

Ian the manager is great and very informative! I appreciated his stellar customer service. Definitely recommend this location.

My wife and I have a 5 X 5 storage. Rent started at $112 three years ago in August. Shortly after, the rent was raised to $128. About a year after that, it was raised again to $168. Now I just got an email last week stating that they will be raising the rent again to $212. That's $100 more than what we started. This place is a scam! Don't let them ruin you in with a low price because it won't stay that way. I get inflation, but this is completely out of control. The owner is taking advantage of inflation, and that's bad karma. We're getting ready to check out!

Ian was a pleasure to work with today. He had a pleasant demeanor, very knowledgeable and clearly explained everything. I would recommend this location to my family and friends.

Rafik provided excellent customer service. He was knowledgeable and quickly got me into a rental unit it.

Radii gave me the best service, thank you

As a first time customer, he manager Ian made me feel very comfortable with my decision to get a unit this location. He made the whole process simple and was able to answer all of the questions I had. Highly recommend!

Ian was AMAZING!!!

Rafik and Ian have been a tremendous help and resolved my issue.

Rafik provided excellent and efficient service. He is a very pleasant and helpful representative that made my experience one of the best I’ve had in a long time.

IAN is absolutely the best manager ever. Very polite, very patient, understanding, a true professional. I’m glad I came to this property to store my items . Thank you again . Blessings.

Great service on Ian. He is so good here. I highly recommend him. Never tired to serve.

Super friendly staff. Easy access to everything. Great location right off the highway!!

Customer service was awesome, explained everything well. Shout out to my boy, Ian. 🤘

Great offers . Amazing employees very helpful with getting started very simply and easy.thanks to employee “Ian”.

Rafik the best helper!!!

Service is great Rafi very helpful and very friendly

Rafic Very kind, attentive and easy person helped me with the service

They raised my rent 33% in less than a year. It is a classic bait and switch. Entice you with one rate, then jack up the rate a short time later. This was not a teaser rate, which is sometimes done. It was the regular rate. They know how difficult and expensive it is to move again, so they have you by a certain part of the anatomy. I have complaints in with the district attorney and the attorney general as well as the BBB. UPDATE: Now they are raising the rent even more. They are raising it to $433 in May. I started at $257 at the beginning of 2023. That's an almost 70% increase in a year and a half. In addition, they replaced my lock without consulting me so workers had access to my unit without my consent. I have no way of knowing if anything was taken.

Helpful and got a great deal

La persona q me antendio se llama Rafik

Ian is very helpful!

Ian was amazing and helpful. Great customer service.

Ian was super helpful and nice!!

Very good service nice and friendly

Ian is great, very helpful and friendly service, 10 out of 10

Rafik was great!!! And helped out a lot!! Such a sweet guy

Radio, was very helpful and experienced

Great service from Rafik.

Great Service and pricing compared to other public storages in the area. Friendly staff especially Mr Rafik, he’s wonderful and very helpful. Will be doing business with them from now on

Rafik was a great help in getting me set up with unlocking the gate and Ian was a great help in getting my unit set up. Big thank you to you both!!

Rafik, provided great customer service.

Very easy and smooth experience with Rafik. He was very helpful!

Rafik and ian they very helpful

Rafik gave me best custemer service

Ryan was very helpful and nice great customer service he rocks

Rafik, was a great help today!! Definitely will be coming back

shoutout to ian and the gang good walkthrough easy drive

Excellent customer service from Ian. Thank you!

Damn is 6:20 am I been waiting since 6 am. If it wasn't cuz I got on the reviews I wouldn't know what time they open, they don't have signs, or open early I'm a early worm 😔 this started to mess my schedules

Why I am giving this place only 1 star is because... the last time I went to my storage, the worker, who actually lives there on the property and always seems to be in a sour mood, comes over to us and starts to demand that we leave the property and he will give us 'FIVE MINITES TO PACK UP AND LEAVE THE PROPERTY!' It was so hot and we were being rushed under pressure so badly that my boyfriend threw up everywhere!! (And we still cleaned up the puke) That worker also said to us, 'this is for loading and unloading. NOT to organize your stuff." I completely agree and understand except that I had lost my storage key and was trying to find it. But he wouldn't know that because he is so rude and didn't care my reason as to why I was going through my stuff to look for something. It's not like I had a huge mess or anything. As a matter of fact I had everything on the side and ready to go in for when I found my key. I pay my rent there EVERY MONTH. I expected a little more decency coming from the employees at Public Storage. And not to come out there to harass me and my boyfriend for taking a little longer than usually to go into my unit. That was ridiculous and uncalled for. Other than that, the guy who lives there is ALWAYS in a foul mood most of the time and the older man that works there is usually always watching everything your doing, like there is no privacy coming from him. Very noisy and gets in the way. Like when I was moving from one unit to a larger one. That older man would not stop walking in the hall way to see what I was doing and everytime he came by I had to stop what I was doing and move all my belongings over just so he could walk by when clearly he could of went the other way. The worst part about this place is the hours.. open so late and close so early. (9:30am-7pm) ridiculous 🙄 😑 😒

I was in need of a storage space asap. I tried calling many different numbers for public storage and I didn’t receive the exact help I needed. So I met Rafik at this location and he went above and beyond to help me find the exact storage unit I needed. He gave me all details including pricing, how billing works, how the access and the hours are. He downloaded the public storage app on my phone and tested to make sure that everything is working properly. Rafik is amazing. If you are looking to rent a unit at this location ask for him and you will be very happy with the service that you will receive from him. Thank you Rafik for all your help!

The spaces are fine. Good climate control. Lovely staff, excepting Rafik, who’s a grump on a good day. If you can avoid dealing with him, you’re fine

This place is easy to get to, easy to access, they gave me what we expected, they're easy to work with. I'd definitely use them whenever I need more storage.

Rafik was who helped me and he did a good job. I came in not very happy and left with a smile. He made me happy.

Nice n quiet

Great service from Rafik, very knowledgeable and helpful

Great location, easy to get to and navigate in. Very helpful leasing agent, I think he's called Ian.