Public Storage Self-Storage Units at 7500 Whitsett Ave, North Hollywood, CA

Very helpful the clerk

Service was excelent with the guy who help us i really recomended

Not my first time using Public Storage, I’ve always gotten great customer service but today Ian at this NoHo location went above and beyond to thoroughly walk me through my reservation and setting me up with everything I would need. This guy is cool in my book 😎

Radio is very helpfool

Rafik help me to rent space today and he is the best

The manager Ian the best

Rafik is amazing!!!! thank you so much!

Very helpful, very professional service. I actually went to two facilities first Josie professional gave me very helpful information, I did my contract there but I actually went literally across the street to my actual location where Ian was very professional nice and friendly service from both . Easy to set up my account , easy to use and understandable, I am happy with the results. Thank you very much.

Ive been in lot of storages some workers were ok some wasnt But here 7500 whitsett location this guy was the best name Rafik he was very proffetional knew what he doing very good and vey friendly. Plus very fast explained me everything. 5+ stars to that guy Rafik.

Very helpful

Rafik helped me very good thank you

Rafik was a gentleman and very helpful.

Ian is the kind of person you want to help you with having to deal with the stress of getting a storage unit. He's knowledgeable, friendly and helpful. Give that man a pay raise!

I rented here with Rafik. He gave me above and beyond service, went out of his way to help me show me options and explain everything, very greatfull

Ian the Manager was very professional, courteous and helpful. Explained everything and answered all my questions, great experience all around, thanks

Water leak on the 3rd floor is causing issues for me to get into my storage

STAY WELL AWAY I had a family emergency and went back to UK. I put all my belongings in their storage choosing a more expensive $300 a month drive up unit. I came back 6 months later went to storage and soon as i opened the door i could see everything was covered in an inch dust and dirt. I dont expect unit to be sterile or completely airtight but do expect contents to be protected from the elements or else I might as well leave items in the street. Everything was covered in dirt, dust and dampness had seeped in to all the furniture, clothes, mattresses and TV. Everything aside from a few things in contractor bags that protected it was ruined. It was so bad I could barely get into the unit as i didnt want to breathe it in or get filthy. I went to office and site manager went back to unit with me. He didnt want to go inside unit either and said they had had issues with units and changed doors recently thinking that would help (it obviously didnt) I was given TOM DICKENS name as the GM. I explained the situation and that I had spent $3k keeping my stuff there and as a sign of good faith covered Dec rent and then proceeded to add it all back on in fees. He told me that as general manager he has no authority to deduct fees which obviously is not true. If a general manager cant deduct $300 on an account what is he managing? Their insurance company also seems fake. They are supposed to cover units up to $5k but thats if you have makes, models, receipts and itemized lists of what you have in storage. How many people have that you think? WITH SO MANY PEOPLE NEEDING STORAGE FROM THE FIRES I RECOMMEND YOU STAY WELL AWAY FROM THIS PLACE. I am more then willing to show pics of damage and texts with Tom refusing to help to anyone interested

Radio is the best

Rafik was helpful.

Rafik, is amazing and very helpful. I appreciate all his guidance patience and professionalism.

Ian was really helpful.

Good Quick Service, Friendly Rep

Ian was a fantastic help, thank you

Fast, friendly, efficient, clean. Don’t know what more you can ask from a storage facility. Thanks for the assist, Ian.

It has been a very difficult time while we get my mother in law moved from her old house to a condo. The one place I didn’t have any trouble was public storage. They got us right in and advised me on a size upgrade that I’m glad I took (you forget how much one house can contain). Ian was very friendly and helpful to me and my wife. Will definitely use them in the future for any storage needs.

Ive had this storage space for so many years and thanks to Ian’s customer service i will keep my business with this location thank you ian for always being super helpful and super nice and always answering all my questions and for always fulfilling my every needs thank you ian !!!! public storage did a great job by making you a part of their team !!!!

Ian is the best always helpful and super nice

Ian was so helpful am very nice 10/10 definitely recommend

Ian and Rafik are a great help! They are very thorough and professional.

Radik does a great job, always a pleasure to see him!!

I’ve rented from this location before. The previous time was pretty seamless and uneventful. Pretty much how you would want it to be. however, today I returned needing a storage space and the customer service that Ian provided was exactly what I needed. I had a lot going on just with getting multiple things handled for a move and I had an idea of how I wanted my visit to go. All of those bases were covered and then some. I would recommend this location to anyone in the area needing a storage solution .

ian was a peach! super helpful

If you want to rent a space please speak with Rafik, he is best to deal easy and very professional man. Thanks again for all help

Awesome experience. Quick and easy. and Rafik was great!

Ian is fantastic! He was super helpful to my mom and I. He answered our questions and gave us valuable information and suggestions. He gave us a tour of the unit. He is the reason that I chose this location. He has great customer service skills!

Ian was great! Very helpful and kind. Went out of his way to address our needs. Thanks Ian!

Ian is so helpful and so good with customer service! He helped my mom with her storage that she lost, went above and beyond to help us with the storage and managed to get some valuable things we could have lost if not for Ian. Thank you again ian!!

Ian the manager is great and very informative! I appreciated his stellar customer service. Definitely recommend this location.

My wife and I have a 5 X 5 storage. Rent started at $112 three years ago in August. Shortly after, the rent was raised to $128. About a year after that, it was raised again to $168. Now I just got an email last week stating that they will be raising the rent again to $212. That's $100 more than what we started. This place is a scam! Don't let them ruin you in with a low price because it won't stay that way. I get inflation, but this is completely out of control. The owner is taking advantage of inflation, and that's bad karma. We're getting ready to check out!

Ian was a pleasure to work with today. He had a pleasant demeanor, very knowledgeable and clearly explained everything. I would recommend this location to my family and friends.

Rafik provided excellent customer service. He was knowledgeable and quickly got me into a rental unit it.

Radii gave me the best service, thank you

As a first time customer, he manager Ian made me feel very comfortable with my decision to get a unit this location. He made the whole process simple and was able to answer all of the questions I had. Highly recommend!

Ian was AMAZING!!!

Rafik and Ian have been a tremendous help and resolved my issue.

Rafik provided excellent and efficient service. He is a very pleasant and helpful representative that made my experience one of the best I’ve had in a long time.

IAN is absolutely the best manager ever. Very polite, very patient, understanding, a true professional. I’m glad I came to this property to store my items . Thank you again . Blessings.

Great service on Ian. He is so good here. I highly recommend him. Never tired to serve.

Super friendly staff. Easy access to everything. Great location right off the highway!!

Customer service was awesome, explained everything well. Shout out to my boy, Ian. 🤘

Great offers . Amazing employees very helpful with getting started very simply and easy.thanks to employee “Ian”.

Rafik the best helper!!!

Service is great Rafi very helpful and very friendly

Rafic Very kind, attentive and easy person helped me with the service

They raised my rent 33% in less than a year. It is a classic bait and switch. Entice you with one rate, then jack up the rate a short time later. This was not a teaser rate, which is sometimes done. It was the regular rate. They know how difficult and expensive it is to move again, so they have you by a certain part of the anatomy. I have complaints in with the district attorney and the attorney general as well as the BBB. UPDATE: Now they are raising the rent even more. They are raising it to $433 in May. I started at $257 at the beginning of 2023. That's an almost 70% increase in a year and a half. In addition, they replaced my lock without consulting me so workers had access to my unit without my consent. I have no way of knowing if anything was taken.

Helpful and got a great deal

La persona q me antendio se llama Rafik

Ian is very helpful!

Ian was amazing and helpful. Great customer service.

Ian was super helpful and nice!!

Very good service nice and friendly

Ian is great, very helpful and friendly service, 10 out of 10

Rafik was great!!! And helped out a lot!! Such a sweet guy

Radio, was very helpful and experienced

Great service from Rafik.

Great Service and pricing compared to other public storages in the area. Friendly staff especially Mr Rafik, he’s wonderful and very helpful. Will be doing business with them from now on

Rafik was a great help in getting me set up with unlocking the gate and Ian was a great help in getting my unit set up. Big thank you to you both!!

Rafik, provided great customer service.

Very easy and smooth experience with Rafik. He was very helpful!

Rafik and ian they very helpful

Rafik gave me best custemer service

Ryan was very helpful and nice great customer service he rocks

Rafik, was a great help today!! Definitely will be coming back

shoutout to ian and the gang good walkthrough easy drive

Excellent customer service from Ian. Thank you!

Damn is 6:20 am I been waiting since 6 am. If it wasn't cuz I got on the reviews I wouldn't know what time they open, they don't have signs, or open early I'm a early worm 😔 this started to mess my schedules

Why I am giving this place only 1 star is because... the last time I went to my storage, the worker, who actually lives there on the property and always seems to be in a sour mood, comes over to us and starts to demand that we leave the property and he will give us 'FIVE MINITES TO PACK UP AND LEAVE THE PROPERTY!' It was so hot and we were being rushed under pressure so badly that my boyfriend threw up everywhere!! (And we still cleaned up the puke) That worker also said to us, 'this is for loading and unloading. NOT to organize your stuff." I completely agree and understand except that I had lost my storage key and was trying to find it. But he wouldn't know that because he is so rude and didn't care my reason as to why I was going through my stuff to look for something. It's not like I had a huge mess or anything. As a matter of fact I had everything on the side and ready to go in for when I found my key. I pay my rent there EVERY MONTH. I expected a little more decency coming from the employees at Public Storage. And not to come out there to harass me and my boyfriend for taking a little longer than usually to go into my unit. That was ridiculous and uncalled for. Other than that, the guy who lives there is ALWAYS in a foul mood most of the time and the older man that works there is usually always watching everything your doing, like there is no privacy coming from him. Very noisy and gets in the way. Like when I was moving from one unit to a larger one. That older man would not stop walking in the hall way to see what I was doing and everytime he came by I had to stop what I was doing and move all my belongings over just so he could walk by when clearly he could of went the other way. The worst part about this place is the hours.. open so late and close so early. (9:30am-7pm) ridiculous 🙄 😑 😒

I was in need of a storage space asap. I tried calling many different numbers for public storage and I didn’t receive the exact help I needed. So I met Rafik at this location and he went above and beyond to help me find the exact storage unit I needed. He gave me all details including pricing, how billing works, how the access and the hours are. He downloaded the public storage app on my phone and tested to make sure that everything is working properly. Rafik is amazing. If you are looking to rent a unit at this location ask for him and you will be very happy with the service that you will receive from him. Thank you Rafik for all your help!

The spaces are fine. Good climate control. Lovely staff, excepting Rafik, who’s a grump on a good day. If you can avoid dealing with him, you’re fine

This place is easy to get to, easy to access, they gave me what we expected, they're easy to work with. I'd definitely use them whenever I need more storage.

Rafik was who helped me and he did a good job. I came in not very happy and left with a smile. He made me happy.

Nice n quiet

Great service from Rafik, very knowledgeable and helpful

Great location, easy to get to and navigate in. Very helpful leasing agent, I think he's called Ian.

Ian was very helpful great customer service

Ian provided some of the best customer service I've ever had. He walked me to the unit and inspected it with me. Went over every single detail and answered all my questions. Definitely glad I'm renting here

Great service and very helpful explaining everything. Even have me time to put my stuff the same day close to closing time. Recommend it best place

Had an amazing experience, I worked with Ian at the front desk and he was super polite and helpful.

Rafik was very helpful! Good experience.

Rafik was excellent with expediting the sign-in process. Everything was explained comprehensively and precisely. 10/10. Looking forward to a solid stay at this facility!

Ian at public storage in north Hollywood was fantastic. Happy to assist in anyway possible and was very informative about any questions I asked. Give the man a raise!! Thanks ian

My experience was 10 stars. Rafik was such a huge help to me today getting my belongings moved in last minute. He was kind, efficient and explained the payment plan and services. I can't even explain how much stress it took off of me to be helped so quickly and kindly. I will only use this location for storage because of how kind and helpful he is.

Rafik was great! Very helpful!

Fácil si the beat on his han thank you

Since Day one… January 2020 Ian was a God send.. he is one of those rare people who truly cares. Public storage should be commended for caring enough to hire such an empathic and professional individual. As a result of my positive experience my son also has storage there and I recommend that location to anyone seeking a wonderful, clean and safe facility. Thank you again

Rafik was very helpful and friendly in getting a unit that works for what I needed on short notice. He explained things thoroughly, cracked some jokes, and made sure I got a great price in the $1 for the first month deal. Highly recommend

Current manger Ian was very polite and very helpful on finding me the right storage at the right price!

I absolutely love this location . Public storage is always a brand I love and trust . Ian was absolutely amazing as well . Checked in on us periodically before renting the space , super sweet on the phone and when we got there , was amazing at making the appointment to rent quick and easy , and made the whole experience so easy and actually fun . Easy access to storage spaces and well lit and ventilated . I highly recommend public storage to anyone looking for a trusted place to store your belongings . Thank you Ian for making this experience a good one .

Rafik good guy had me in and out asap and made everything easy and fast also helped me with my app program and made it easy to access my new storage

Rafik was very helpful and efficient with helping me get my storage. Great place for businesses to store their items. Safe location

Ian was really helpful! Great customer service

Rafik was very helpful and made it easy for me in the process. Also gave me a little discount

Rafik is very nice person!

Rafik thank you so much for ur help I would recommend with other people and family!!!

Rafik is the man! Helped us out, great vibes

Rafik is amazing. Excellent customer service, and very knowledgeable! Walked us through the process, was fast, and efficient! What a gentleman!!

Rafik. Super nice and easy process.

Rafik gave me the best customer service.

Rafik was a wonder host and helped me with all my needs in a short period !! Thank you rafik

Ian was great help answered all my questions and made the rental of the unit very easy to get

Rafik was very nice and helpful! I got my storage unit within 20 mins. Great service and friendly.

Rafik great costumer service !!

Rafik has been extremely helpful and knowledgeable!

Had a good experience at this location. Rafik took us to look at several units and helped us get a great deal on our unit. Great customer service. Highly suggest this location

Rafik provided the best service!! I highly recommend him when getting your unit

Thank you for the help Ian! I have never felt so secured. This place feels Fort Knox.

Rafik He is an excellent.

Rafik was very helpful