Public Storage Self-Storage Units at 805 N Jackrabbit Trail, Buckeye, AZ

Debbie let us come inside out of the heat and gave our son water while we waited for AAA. I don’t store here but maybe one day seems nice.

Debbie was helpful great place

We are auction customers who are now storage customers here and Debbie is so helpful every time we are here.

Debbie the manager came outside to check on us in this heat. We really appreciated that so much.

Regina has the best energy walking in making me feel welcomed. Answer all my questions and concerns I had about opening a storage. Thank you Regina for my experience.

Debbie opened the office for me even though you guys weren’t open yet. Everyone here is always so helpful.

Easy online services- everything as described- everything was ready when we were- secure

I’d like to thank Regina for the great customer service, I had a few questions which she answered on the spot and provided a smooth process booking and picking the appropriate size storage!

regina and debbie have both been great to deal with. Would def recommend this place!

If I could give this property a -5 I would. Debbie is RUDE and EXTREMELY DIFFICULT to deal with. My 🔐🔒 were removed/cut off by someone that wasn't me. I asked if someone could look at the cameras and she got mad 😡 and said you want me to look at the cameras?! YES, that's kinda your job!!! I would never recommend this Public storage to ANYONE. This happened on May 7th, I've called every day and still haven't received any answers regarding this issue. The regional manager hasn't been helpful either. I will be filing a complaint with the BBB.

Ms. Darlen!!!! Yeah she was great! Thank you. Public storage needs more staff like her.

Debbie was great! She helped us get the right size unit for all of our stuff.

Regina help me with my rental unit with friendly attitude..

For a busy storage location they are so clean! Helpful staff as well!

Hoping my review will save others going through what we’ve been through. We moved from our old storage unit to the storage unit because it was a lot closer to our house and it had really good reviews. We moved into the storage unit February 2023. We needed two units. One outdoor & one AC inside. I spoke to the lady that signed us up in great detail, because moving two storage units is a lot of work and my husband and I were doing it by ourselves. She said that the indoor unit she was giving us was air-conditioned. I told her the importance of the unit to be air-conditioned. The reason is my father passed away and a lot of the sentimental things (including his military stuff) are stored in that unit. I also asked how often they raise the prices on the units because I know it’s normal for storage units to do that. She said maybe once a year and not by very much. At Easter time, I went by the storage units and both exterior doors to the interior Climate controlled units were broken. Allowing hot air to go into the unit. The doors were not closing. When summer came around, I noticed the indoor unit was extremely hot. It was hotter than the outdoor unit. I mentioned this to them and they told me that it was a climate controlled unit not air-conditioned unit. I explained to them that when I signed up, I specifically asked for air-conditioning and they told me that it was an air-conditioned unit. They said they do not have any air-conditioning units. That’s not what I was told when I signed up. I put in a thermometer and the temperatures were getting up to 130° in the climate controlled unit. I immediately let them know that the unit was not climate controlled either because it is extremely hot in there. The lady that was working in there said she knows it’s been broken for a long time and to call corporate because they’re not fixing it. By the way, the doors did not get fixed for over half a year. So throughout the whole summer, the door did not get fixed as well as the climate controlled units were not getting cooled down because the swamp coolers were broken. I called corporate and let them know multiple times that the doors were broken and needed to get fixed and that the, coolers were not working. I was able to move some items out like photos, and was able to preserve those but some of my stuff was damaged by the heat. They have raised the prices multiple times since we’ve been there. When we first rented the units we were paying $470 for a 10 x 10 climate controlled unit and a 10 x 35 outdoor unit. It has doubled in the year we have been there. If I signed up today for the exact same units I would be paying $327. I understand that the price goes up occasionally, but within a little over a year it’s doubled in price which is ridiculous. Also having broken doors that were not secured in a climate controlled section and having the climate control broken during the summer months is just ridiculous. We’re really frustrated because we were lied to from the beginning. If you’re looking for an honest, good storage unit, I highly recommend dollar self storage off of the 303 and Indian school I believe. Their prices will increase but not ridiculously and the units are extremely clean and it’s very secure.

Great customer service. Very friendly. Would definitely recommend.

Regina was amazing!! She was so professional, knowledgeable and friendly. Regina is a great asset to your company. Thank you Regina!!

Move in was EASY! Spot was 10x5 clean and easy to get to. Move out was EASIER! No hidden fees I gave less than 30 days, no problem, just cleared it out and left it open and I was done. Having the AP to open the gate was easy, no numbers to remember. Any contact I had with employees was always friendly and prompt and answered all questions.

The girl up front is so nice and this place is so clean. I will definitely rent here again.

went by office everyday for last week no one is ever there. called almost everyday for last week they don't answer. my code didn't work last night nor the app and I wasn't even able to get in my unit at all. very unreliable facility.

Super 👌 friendly staff. Definitely recommend for your storage needs.

Moved from an outdoor unit to a smaller indoor unit today. Regina helped us and she was awesome. SHE gets 5 stars. This facility gets 4 stars because you have no complimentary dollys for people to use. It’s a shame my daughter and I had to lift and carry heavy containers from one unit to another. Our labor is not your responsibility but I do feel a newer modern storage unit should have simple equipment for your tenants to borrow to make their life easier. Just a minor suggestion 😊 Thanks!

This facility and Regina are absolutely AMAZING. Her customer service is top notch and she definitely goes above and beyond. I love how welcoming she makes it feel with her bright smile. I felt comfortable getting a storage here due to how detailed her answers were to all my questions. Facility is also very clean and I would recommend anyone in the future to check this place out and ask for Regina! Thank you again. :)

Regina Is one of the best customer service agents she not only made the process easy and smoothly she answer every worry or question I had. She a very great employee. Public storage lucky to have her.

Debbie was very helpful. This seems like a nice place.

Nice clean location. Debbie was helpful.

Debbie was very helpful. She walked me around the property and showed me where my garage was located.

Couldn’t access the bathroom because people had chairs in front of it and were sitting and chatting like they live there.

Thank you Sierra and Debbie!

Debbie was very helpful. She showed me the facility and helped me with my lock.

Debbie and Sierra are great. Very helpful.

Debbie was wonderful. She had no problem getting me the right size unit I needed.

Tabitha and Ms.Debbie was so nice today and helped me get the space I needed. Gave me and my kids cold water bottles I was definitely thirsty lol. Gave the kiddos pen and paper to draw they enjoyed that. Let me see my storage space. Was happy to have a good experience during my first time renting storage space. Good price and most in all important Great customer service.

I went to the jackrabbit public storage to remove all of my property from my unit when I got there my access had been revoked for some reason. I walked In talked to Regina explained to her what was going on with my unit she went above and beyond getting everything fixed with in 15 mins and I got access again and took out my stuff thank you Regina for all your help and work .

As soon as I arrived I felt comfortable. I didn't catch her name. But she was very very helpful. I came right after work and she explained everything to me. All my Questions were answered. Thank you so much!!!

Manager REGINA relist auctions with trashh trashh shame on you.

REGINA is AMAZING !!!! I had an issue with how I set up my rental online. In less than 5 minutes she had it fixed ! How's that for some GREAT CUSTOMER SERVICE. Not enough words to say how relieved I felt knowing all was in order. She was so pleasant and super helpful. Thank you Regina !!!

Absolutely the worst experience trying to reserve a unit. Rude online customer service. Tried calling the storage directly and he was rude, reservation canceled after speaking to employee at Buckeye facility. Note....the 15 dollars they charge you for insurance...DOES NOT COVER YOUR PERSONAL ITEMS.

What lock-in price means to this place is that your lock-in for them to raise the price after you moved in. Don't believe the lock-in price they will switch it on you real quick. Find another place. It will cost you more here with your time and money moving your stuff here and out again.

Ms. Regina was awesome, she did a great job of helping me with returning my lock.

Regina was very helpful and provided great customer service!

Great storage facility. Very clean I recommend this place to anyone needing storage. Debbie at front office was professional and friendly. Very helpful with information needed.

Regina was absolutely amazing thank you so much for your help

My first time here! Darlene was beyond helpful with getting me set up and explaining everything. I can’t believe how east she made this experience especially after an out of state move. Highly recommended and great customer service!

Once again, Debbie is the most amazing manager, when I needed help with paying rent she helped me, which was very nice.