Public Storage Self-Storage Units at 13887 Smoketown Road, Woodbridge, VA

Thanks Felicia for your help.

Thank you for your help today made it so easy great customer service Felicia

Very good storage. I'm recommended!

My, my, you know what hard? Moving out of my home state. You know what makes it a bit more easy? Having an amazing young lady help me find a storage that suits my needs. Felicia was absolutely incredible breaking down the whole process of renting an storage space. I highly, recommend speaking with her. She is a very respectful and helpful young lady.

Thank you Felicia for all your help very much appreciated. Very professional and great customer service and extremely knowledgeable.

Excellent customer service! The manager is very professional courteous and resourceful. I would give six stars if it was possible. Thank you for all your help!

Thank you for your excellent customer service, Felicia. She was knowledgeable and patient through the whole process. I appreciate your help!

I am currently moving out of Virginia. Needing to open a storage unit for the time being. I went in the Public storage to talk about the options of what I needed and what they had available. I got to opportunity to talk to Ms. Felicia. I have to say, she was AMAZING! She ran down all of the options they available and was working to see what would best fit my budget for the time being. She was extremely friendly and polite. She was very helpful. I would very much like to work with her again when I finalize my plans.

Felicia was a rockstar. Great customer service and extremely knowledgeable. I would highly recommend this place to anyone.

Thanks again Felicia for your help.

Felicia did an excellent job waiting on us. Very good customer service very helpful.

Thank you Felicia for your help very informative and customer service was superb.

Felicia was friendly and professional.

Horrible experience every time. We will definitely be moving out stuff out asap, from not having the unit we reserved online so forcing us to pay more since we were already there with our uhaul truck, to being extremely unknowledgeable with any questions.

Thank you for your help today Felicia

Good service 👍

Felicia is a great worker very helpful and knowledgeable

Thanks again you helped alot Felicia

Felicia gave me great service appreciate the fast service thank you!

Great help from the agent, Felicia.

Felicia is great she always helping me when I'm here and cleaning the property this girl needs a raise!

Associat Felicia was outstanding with assisting me with my payments and talked me into getting the another identical unit next to my current unit for convenience.

Thanks felicia for all your help today with my rental.

Felicia was very helpful and kind! This is a great location!

Thanks Felícia all your help every time I come.

Thank you felicia for your help. Very friendly.

Felicia is always very nice and welcoming when coming to her office I appreciate the great customer service

Felicia is very great.

Thanks Felicia very helpful and knowledgeable.

Traveling the road this is my go to storage in Woodbridge. The Staff is amazing, Felicia is always informative and knowledgeable for whatever questions I have when I visit.

I had a wonderful experience! I talked with Felicia and she was extremely helpful and kind.

Felicia was great! Took us to see what we needed and provided excellent customer service! Will come back again!

Felicia very nice help me alot.

Felicia is wonderful thank you for all your help.

Felicia was super amazing and helpful would def recommend to family and friends

Alexia was super helpful and made the stressful situation of having to move so much easier. I am super grateful!!

Good service Felicia was nice

Felicia is great property always clean.

Felicia was really helpful.

Property always clean Felicia is very helpful when I come very nice

Felicia was outstanding, great customer service and extremely knowledgeable. I would recommend to anyone needing storage. Thanks for making our move that much smoother.

Felicia was friendly and welcoming. Clean grounds and units.

Muy buena atención ..JESSICA ES MUY AMABLE ..

Just moved to town and needed a unit to store my things in until I got settled. Felicia was the first person I saw when entering the facility. She was very kind and knowledgeable. Thanks to her great customer service, I now recommend this storage facility to anyone who is looking.

EXCELLENT CUSTOMER SERVICE: I met Felicia She was extremely helpful, thorough and very detailed about the rental units. I would recommend the to anyone that is looking to rent a unit. Environment is clean and very friendly!

Felica was very polite and helpful. She was very knowledgeable regarding my concerns on billing and payments.

Talked to Felicia and she was easy to work with and answered all my questions quickly. She was awesome and I look forward to working with her in the near future!

Thank you Felicia for all your help

Very nice he did well

Felicia was very Nice and helpful.

Thank you Felicia for all your help.

Top notch service!!

Felicia is very nice she made me feel so welcomed as soon as I came in she made moving so simple.

Felicia was very helpful, I was able to find exactly what I need.

location always tidy & peaceful during my visits. great customer service, I really enjoyed chatting w/ Jessica. she is super friendly & a genuinely helpful employee. one of the better storage units in the area.

Felicia is very helpful I came in about my rent being so high and she was able to put in a request and get it lowered I'm so thankful for this woman.

Felicia is great she is very knowledgeable and really knows her job. She made moving seem so easy really eased my mind.

Felicia is always helpful when I come into the location immaculate customer service definitely goes above and beyond.

Thanks to Felicia at the storage on smoketown rd for such and excellent and outstanding service. I was able to reserve my unit over the phone and later on came in to pay and move my things in. Will definitely recommend friends and family 💯🙏

Excellent customer service Felicia helped me understand everything I needed and what would be necessary for me. I highly recommend this location

Had a great meeting with Jessica today. She was very knowledgeable & informative with all the questions I asked. Looking forward to doing business with you’ll in the near future!

Thank you Felicia for your help

Jessica helped so much Professionally. She gave me an excellent solution which I do appreciate. She is a start .

Great customer service

She treats me nice

Felicia was amazing. She helped me get my account paid and answer all my questions with a friendly smile. Thank you for all you do

EXCELLENT CUSTOMER SERVICE: I met with Felicia (property manager) to get information about renting a unit. She was extremely helpful, thorough and very detailed about the rental units. I would recommend the Smoketown location to anyone that is looking to rent a unit.

The Smoketown location is Very clean and has great customer service. Thank you Felicia for being patient with me and answering all my questions!

Jessica was very knowledgeable and helpful while signing up for my unit. Cleanly facility and I feel safe storing here.

Felicia is very nice she helped me at the property I store at.

Felicia is great she was at the property i store and she went above and beyond expectations.

Felicia was very nice and helpful with my rental.

I will confidently say this place has very friendly people and is VERY clean, reliable workers, overall a wonderful place 💗

Customer service rep was nice and knowledgeable about her job. Very friendly.

Jennifer who's on staff at that facility was very polite and very professional and everything was nice.

Thank you so much Kelly for the outstanding customer service and providing answers to all my questions. (:

Thanks for the best customers service Kelly

Kelly, thank you for your awesome assistance today, you attitude was very professional and you ensured i had all my questions answered along with getting me set up with the right unit for me. Thanks again and i look forward to my time here!

Being military I found that this establishment was a breeze to get into and have my stuff stored while I was away. I believe it was the property store manager who assisted me. She was very friendly and insightful with my questions.

It was a pleasure to have Ms. Shalesa assist me with my services. She was extremely professional, empathetic, and pleasant. Shalesa took the time to show me around and set the expectation. I really appreciated all of her assistance!

Very Professorial , mad sure everything was taken care of...i would definitely use them again

My experience with Public Storage on Smoke Town RD was excellent. The facilities meet up to my high- standard expectation and the staff was amazing. Felicia (one of the staff members) was instrumental in helping me make a smooth entry plan at the time of getting my storage unit. She was kind, caring, and resourceful. Other staff members have also been of great assistance at times when questions arose. In the future, if I were to need another storage unit, I would definitely only use their facility. Thank you so much for this awesome experience, and I’m glad I’ve chosen this location to have my unit!

I usually never leave reviews, but I had to speak about my experience with this location. I could not have had a better experience, from the moment I walked in, everything was a breeze! I worked with Felicia and she was phenomenal! Very welcoming and helpful she answered all my with confidence and efficiency. I highly recommend

I had a great experience thanks to Felicia! Great customer service she made me feel like we knew each other! Made sure I got everything I needed and took care of of my needs in a good manner of time and answered all questions I had concerning my storage unit.

Needed a storage unit at the spur of the moment facility was clean and the staff was great

Julia, was a true blessing I needed a storage immediately and she was able to assist and it was closing time!! She provided outstanding customer service, her time and patients. The storage unit was perfect for what I needed, clean and dry. Thank you so much Julia!!!

I went in with a few questions regarding prices and space size and Devin was very helpful!

Went in to get some information about different units and what would work best for my situation and Sam was a big help. She was able to talk to me about the units and explain pricing and payments. I am now looking forward to seeing her in the future to get my unit. Thank you again Sam!

Front desk was very helpful.

I did an online rental and it was very easy and convenient. The property was clean and the employee was very helpful when I needed help finding my unit.

Came to this location to ask an associate about a unit I would need in the near future, I believe her name was Felicia. She was very informative, and helped me get set up for my move in. She also recommended the insurance plan and knew all the details. Wish it was always this easy when it came to helping the customer!

Property is well kept and staff is great Zia and Felicia are always welcoming. I appreciate the exceptional customer service every time I visit this property. Other facilities I have visited have not given the same as public storage.

Felicia has great customer service And she took her time to help me with the rental process ! I will return .

Horrible experience....i only had my items in the unit for 2 months...as I was moving I notice some of my items were missing including a small safe where I had a fee valuable items plus my kids pictures, shoes and all of my change in a change jar. My lock was not pick because it was my own but there was clear evidence someone climb from the other side. The district manager wasn't too much of help and non sympathetic and of course no video so not much police will do. Luckily I had insurance hoping they will help.

I was in need of a new storage unit due to a bad experience with another company. Felicia made this process painless and easy and was very straightforward about the rules and policies. Thank you!!

I have been storing since 2012 at this location very nice facility. I wanna take the time to acknowledge Felicia she definitely went above and beyond me and my husbands expectations. She’s very nice and listen to our concerns and was able to get us a decrease!

Staff is very friendly and help the move in be very easy. Felicia let me know all the information I needed.

Very friendly personal.

Erica was great! Gave us an awesome tour and provided excellent customer service!! 😊👍🏾

Felicia was great at giving me all the information I needed, she was fast and efficient. Definitely happy I chose this location instead of another. Superb customer service skills.

Bonnie as been the best. Couldn’t have asked for a better attendant. She’s been kind to me and my family throughout our dealings with PS. Awesome job. She keeps it clean and I like the additional improvements to the place

Mss. Bonnie was very helpful with explaining in details about marchandise, deals and the facilities roles. She is very friendly and always smiling with a great customers services attitude! Thank you Mss. Bonnie

Erica and Bonnie are great! I really recommend this place to anyone looking for a great place to store their stuff!!

Bonnie is an amazing employee. She is so friendly and very knowledgeable.

Great experience. Overall it's a great location, surprisingly low prices, and best of all wonderful customer service. Bonnie (front desk) was extremely informative and very pleasant to be around when it came time for the walk around of the storage unit. I recommend this place to every and anyone and would give it a 10 out of 10 if I could

Bonnie is the best on costumer service every time I go she’s with a smile I love her .

Amazing customer service at this location! Bonnie helped out tremendously with all my questions and concerns regarding what storage unit best suited my needs. Very patient and understanding which made the entire process go smoothly! Definitely recommend!

Great place didnt have any issues and lucky you if you get to meet and work with Bonnie she was very infomative, friendly and professional thanks for all your help and making the move go smoothly. Would definitely rent again if needed!

Customer service doesn't get better than this. The property manager, Bonnie, was incredibly friendly and helpful. Feel free to ask her anything and she will be happy to help. She even gives you tips on storing your items.

I must say this move for my family has been ROUGH but Bonnie @ Public Storage made this process SO much easier for us, it is Greatly appreciated. Thanks Again.

Great customer service. Bonnie is the best

Bonnie was so great at helping me to decide what size unit I needed for what I own. She goes above and beyond for any question I may have. I just moved to this area and Bonnie has pointed out places that I am interested in. She made me feel so comfortable in my transition to moving here. though she is business when need be she is also a very personable woman! I can't thank you enough Bonnie for all you've done. If everybody here is half as friendly as you are, than I am a lucky man to have moved here from Ohio! Thank you so much Bonnie!

Ms.Bonnie is just Fantastic she has helped me and my mom out so much I recommend talking to her if you consider using Public storage which I also recommend. Well deserved 5 stars Ms.Bonnie has the best customer service I have seen in a long time !!!!!!

Bonnie is like an angel sent to this Location, she is always available to help and give the best she can give. She change this location and made it great again.

Bonnie is a rock star!!! She is a true asset to her team. She made the entire rental experience pain and hassle free. Instantly felt like I was a member of the family and that my best interests (storing my property safely and securely) were also hers. Zero hassles and left with a sense that I was in great hands. Thanks Bonnie!

Bonnie helped me find the perfect size unit, I recommend this place to anyone who needs storage

Bonnie helped me find a great unit and answered all of my questions I had. I recommend this place to anyone

Bonne have great customer service

Great place to rent best customer service

I like this property Bonnie is extraordinary, I would recommend this place to anyone

Bonnie is awesome! Knowledgeable and helpful. Always friendly. Would recommend to friend.

I needed a very short term storage facility and Public Storage worked with me. When I was moving in, Roxann was right there making sure everything was running smoothly. She was fantastic. The property is secure and it's not a hassle to get in and out. If I need to use a storage facility again I'm for sure going to use Public Storage.

Thanks Bonnie and X for helping me out

To expensive, but very friendly!

Bonnie combines professionalism with humanity. She took time to give me a tour of the facility, explained the rates, and very patient,all the time with a big smile on her face. She is made my rental fast and easy. Thank you Donnie.

I rented a storage unit here this weekend, Bonnie was very helpful with my concerns and questions.

The young lady that assisted me was super knowledgeable and friendly!!! Great customer service!!!

She is very nice and helpful

Jennifer was nice and helpful

I call but it always drops when selecting to speak with a property manager. Why is that?

Bonnie is awesome!!! She is so professional and helpful! It was my first time renting a storage unit, and she gave me a tour inside. She showed me couple of vacant units also explained the different sizes. GREAT CUSTOMER SERVICE!

It's a horrible place, run down. We had our stuff in storage for only four months. To our surprise we decided to go and get something out and our corner unit had leaked water in because there is a crack on the side of the Building. They need to repair all those cracks Outside the foundation of the building. All my stuff damaged!!! Unbelievable never would I have expected that from public storage. The sad thing it's basically our winter stuff.

Professional and high quality service provided by two great people. Bonnie and Brandon helped us with our storage with such kindness and with expertise. There are many Public Storage locations nearby and I’m sure their service is as great but we can vouch for their great service here.

I've experienced nothing but great service from this Public Storage location, the property manager, Bonnie is awesome! She made the whole process of moving into the unit flawless. I highly recommend this place. A+

Ms. Bonnie Has had the most amazing customer service getting me in over the weekend. Lovely place and a nice private facility for storage. With the help of Ms. Bonnie my time here was way more than satisfactory.

Issy was ABSOLUTELY thee most helpful person I could have come across. She was punctual, professional, kind and very informative. She got me in and out and even chatted with me for a bit afterwards. Bonnie was also a doll! Thank you so much ladies for everything you guys have done for me! ❤️❤️❤️

Just rented our unit, Bonnie was wonderful she did a fantastic job in giving us information and helping us get all set up.

Felicia was very helpful when I couldn't get my computer work the online reservation app. Great help.

Ive had this storage unit for about 2 years now and ive seen it all here in that time...trash on the grounds and around the units, left behind furniture just left sitting anywhere, lights not working, staff with attitude problems, customer stealing carts but lately that has all chaged and noticeably, there is a new staff person (maybe manager) who's name is Bonnie, you'l know her when you see her because she is on point and on the job, she is very approachable, friendly and her customer service skill-set has been unmatched thus far. Everytime i come to the storage grounds to access my unit, the first thing that is a dead ringer that she is on shift is how clean the grounds are, i always see her picking trash up off the pavement, cleanning inside storage buildings and walking the area to insure a safe clean business aeea, its as if she is invested or is the owner the way she cares what goes on there. Im so glad they finally got staff (manager ?) that understands customer service/quality service. I was really considering taking all my stuff to a different storage place but as long as she is at this site and making the difference for the better i will continue to do business here. Now, to upper management: Please take notice of this person i am speaking of and do not let her go, her name is Bonnie and i do not know her last name but she is a difference maker here at location 34111, she deserves recognition. I am an Operations manager for a very large orginization and i know how hard it is to find good, depndable employees that want to make the difference, she has many quality attributes that have made the difference on this site and i for one really appreciate the change and difference she makes, it was much needed. Keep up the quality changes. Kudos to Bonnie.

Exclusive service and very clean

Bonnie was so nice, she helped my parents find the best storage unit for our stuff. She was very personable and kind. I recommend her to anyone that needs a storage place. 🔥🔥

I spoke to the manager Bonnie on the phone and she was helpful. Went into the office to reserve a unit and she was very professional and helpful with assigning and visiting the unit. I'm very pleased with her service

Very professional ...friendly, fast service..and very clean...I would always be apart of this company when needed...

I had the best experience Felicia was nothing but professional during my visit she was courteous an never stopped smiling I recommend going to see her for all your moving and storage needs!!!!!

associate Felicia was very helpful with my move in and even suggested extra supplies I may have needed . I was pleased with the customer service .will recommend

Great experience very good customer service everything is been taking care of very quickly . Employees name was Felicia very kind very helpful I can recommend this place anytime

I came into this location to make a payment for a friend! Fast and friendly service, smells good and is clean... great selection of moving materials and the girl at the desk was super friendly and helpful!

Awesome facility! Thank you for all your help and appreciate the fantastic customer service!

Great prices and good customer service

Tiffany was excellent and gave perfect customer service!!

Greatly

Are you able to access the storage after business hours?

This review is for Tommy Pickles. He has great customer service, not as great as the cute boy James who used to work there but he was aight. He showed me the benefits and features of the property even though I thought I saw a roach in front of someone’s unit...hmm but that’s none of my business.

Thank you Public Storage for a very pleasant experience. It always hurts me a little inside to have to rent a storage unit for extra space but Public Storage was affordable, the staff is amazing, and I felt my belongings were safe. The lot is large enough that I was able to easily maneuver a 20 ft moving truck and load my furniture even with other trucks present. I typically come in on weekends and Tommy always has a smile on his face and is more than willing to help with my numerous requests. I admit, I must have spent more time there than the average customer. They do rounds daily. After a late night there, I had forgotten to lock up and would not have known had they not called me to let me know my lock was missing. They kindly put a lock on to protect my things until I could make it back. If I ever need a storage unit again in the future, this would be my first choice! Highly recommend!

Definitely the worst experience I have ever had with any company I have done business with. While our furniture was in storage here it got mold on it I approached the manager telling them that there was mold and he directed me the insurance phone number because I had insurance on my storage through Public Storage. I have filled out the insurance information and mailed the information back to them but I have not heard any thing back from them. I have emailed them and called them multiple times, with no response. I would definitely give no-stars if that was an option here. Terrible experience

Katie and Tommy have provided the best customer service I’ve ever received. My experience made moving completely stress free. They also showed me how to protect my belongings in storage since it is not climate controlled so my things were exactly as I left them when I went to close out my account since I took their professional advice!

Tommy help me a lot to get my stuff into storage. Thank you,keep up the great work

Katie and Tommy provide the best customer service and maintain the facility extremely well.

the whole team is great , especially Katie and Tommy over there . Very professional and helpful with everything I needed . I highly recommend going to this location over several others cause the service is Top-Notch. Keep on doing an amazing job guys !!!!!

Very pleasant and professional was detailed on the units n prices

A very safe place, very clean and friendly. fast service. even reasonable price.

Had items stored for several months came into unit and everything is covered in mold due to the humidity and moisture from the metal in the building. Notified relief manager and she did absolutely nothing. Spoke with district manager and he did absolutely nothing but said to file claim with insurance. Mold being in the building, in the air is affecting people's health by breathing it in . District manager states they aren't liable for what happens due to their buildings. Co.pany is trash, all my items are ruined. Would give no stars if I could

Tommy always has a smile on his face and is always very helpful and, provides quality and attentive service! Thanks for your professional courtesy young man , its greatly appreciated! Debra

The service is great as the employees are very pleasant and helpful. I usually rent an outdoor unit. The property is also pretty well maintained. The only setback is that they don't allow containers to be loaded there.

Tommy was great! He explained everything, showed me around & gave recommendations that would best suit my needs. 5 stars!

Had to move out of my office on a hot August day, so I had some items I couldn’t take home due to space, ask the google assistant where the nearest Public Storage to my home was, I came in, I was assisted by Tommy whom help me though the steps, took me on a tour, helped me pick out just enough space to suit my needs, thanks for such a great service.

Pretty good experience here, district manager helped us himself when we were having a problem with our unit.

Chelsey help me today . She is a great person very friendly I’m very happy that I talk to her today .

Tommy was very helpful and gave excellent customer service!

I mean...it's a storage facility so...as long as it stays dry and free of fire, I'm good. I was only there twice in a year and a half. BUT I will say two of the employees (one who opened my account and the one who closed it this past Monday) I met were delightful. I only remember Imani's name and she is a gem. It was nice putting a face with the pleasant voice.

I wish there was a way to post triple zero's on the customer service and business experience for this place because it's the worst expereince I've ever had doing business in this area. I paid for a unit 2months up front and figured I would be treated nicely but instead I was treated as if I were a customer who was 2 months behind on there bill. Our unit was locked by an employee (on accident????) we were unable to access our own unit, Uhaul truck was late and had to pay extra for the late charge, my code to get into the gates was deactivated. Stood in the cold on Friday night for over an hour waiting for help almost 2 hours before the office was supposed to be closed per office hours. Employees have absolutely minimal knowledge of Public Storage and they work there!! And spoke to management this morning who basically rushed me off the phone and had the tone of I don't want to hear your sob story. I will make sure I post reviews on every social networking site i have access to.

We had a great experience getting a storage unit today. Its a cold, snowy day and we are running low on energy as we pack. Imani was amazing, patient, and so helpful! We were able to pick the ideal size storage for the best price and look forward to dealing with this location during our storage stay. Will definitely recommened this location. Thanks!

I have 2 large units at this location. Both are 10x20 and adequate for our storage needs while moving 2 houses into one. The grounds are maintained well and the lockers are clean. However its the staff that make this place awesome! I reserved a unit online and got a phone call within 2 minutes to answer any questions I had. I was welcomed immediately by two lovely ladies as soon as I opened the door. I said my name and they knew exactly who I was, what kind of unit I needed and everything. I was shown different units by Deaneria and she let me choose which one I wanted which was awesome! She gave me tons of info during the "tour". Imani is their location manager and she already had all of the paperwork together. I was in and out within 20 minutes. It was a very easy process and I have no problems keeping my belongings here 😁

Went to drop off a few boxes with the help of Ms. DeAnena C.. Was made a great experience because of her positive attitude, humorous personality and great work ethic. Highly recommend making this location your personal public storage! Thank you again Ms. DeAnena!

Came in last minute the other day looking for stuff to start moving. Imani was extremely helpful. I will definitely be coming back

Very good place imoni is nooooooooo great really was very helpful and made me feel very great thanks

James has excellent customer service! He most definitely cares about the facilty as well as the tenants. Unfortunately it is sad to see him leave. He was one of the best mangers to work there

James and Tommy were amazing thank you!

James was very helpful!

James is very professional and has great customer service!

So far, it has been a very good experience. My representative, Poonam, was very helpful and informative. She escorted me each time I needed to look at the unit I was to occupy, and explained everything very thoroughly. I have been working very hard at the unit, and have felt safe. I also like the fact that there is a restroom on site! The price of this unit is very good. I am very happy with this storage space.

Great service! James was very helpful and wants to make this move as easy as possible Good location

James is always great. James always has a smile for you and he gives great customer service. Thank you James!

James & Faren are Awesome

James Morrison is always a great help and great customer service every time I have questions!

James is excellent!

James and Poonam are great they have more than excellent customer service!!

My experience has being great. I have used your services several times. One of your employee James has helps us In many ocasións w our question. Great job James thanks.

James was the best! He has great customer service!

James is great

Storage

I couldn't find my online booking because I took too long to visit the office. When I showed up at the office I spoke with James who was exceptional. He was patient with me as I rebooked. He also saved me money by showing me the different units and since I didn't have a lot of things to store I booked a smaller one. It's my first time getting a storage unit and I loved every step of it thanks to James. He deserves a raise because he is an asset to the company.

Easy access in and out and the staff was very helpful and friendly.

I am doing review for CHRISTINA , she has a very good customer service skills, helped me several times. She knows how to handle your rentals, from choosing the right plan for you to choosing the right unit you will manage and store your items. Hey guys give a try and you will be happy to have choosen the Public Storage on Smoketown RD Thanks Christina

Christina was great while helping me figure out how many boxes I will need for my move! I was so overwhelmed with the amount of work moving is. She kept me calm and I left out of the store with exactly what I needed!

Steph was great, very knowledgeable and helpful, made the move in progress a breeze

We were told in February that we had until the 6th to move out without having to pay for the unit. Today is the 4th and we were told we still have to pay for the whole month because of a policy change in March that has switched it from the 6th to the 2nd. We were not given notice about that, no where in our paperwork does it state this. This new change is pretty underhanded and sneaky.

Lauren is great. Attempted to accommodate needs to the point of being selfless and offering units at another location. Called to verify availability. Decided her efforts were worth staying at this location and getting a different style unit... I don't normally write reviews but she earned it.

I wanted to share great customer service from a young lady named Lauren. She was kind enough to understand my situation,and wait for me to make it to the office after closing to pay my bill. I wish there were more employees like lauren! So understanding.

I have been with Public Storage for about 7 months and so far I have nothing but great things to say about the company. One person that deserves credit is Lauren, the property manager located there. She has done nothing but provide me with the best customer service possible. Her professionalism and care for the customer is probably the reason why people will continue their business with Public Storage.

The workers that I meet in the office today, they are very nice and know how to treat costumes ,am so happy for them

I appreciate the outstanding customer service Lauren showed me at this public storage facility.

Gupta is nice manager exellent service

Lauren was very professional and efficient - helped us with every question! Lauren gets 5 (five) stars for customer service because she gives 5 (five) star customer service.

Mr. Gupta is professional, courteous, friendly, . Great customer service. This is a facility I would definitely recommend this facility to friends and family. Thank you Mr. Gupta form my this a great experience with public storage.

a wonderfully pleasant experience. Ebonee went above and beyond to see that i had the correct storage unit, and even located a cart for me. Excellent service!

Faren was a great help for us and made move in experience so easy and we are thankful for the assistance she provided

Faren was fantastic. I was a former customer at a location Faren used to manage. I found her here and so glad I did.

Fare is a helpful employee. .help so much to get my storage unit ..love we her and she explain you everything u need to know

Faren is so welcoming with a warm smile which you don't get much anymore and very friendly!

Great service. Fares and crew were exceptional. I will definitely come back. Godfred

Met Faren on my way in and out and she is very serviceable. She explained things to me so well and made sure I had the best service for my check in and check out. This place is very friendly. All the staff i met are.

Ms. Fares was very pleasant, courteous, and professional directing me through the Public Storage company and facility. Thank you Faren!

Two weeks ago I trusted Public Storage with my extra stuff! From the moment I walked in the customer service was 5 star! Ebonee was very informative and kind. She really made me feel like she wanted to make my move as easy and as comfortable as possible. She explained everything very well and even called to check on how the move -in to the space went! I went back into the office again a few days later to ask a question and she was there again. Same great smile and of course more than willing to answer my question. The last place I stored my items in may did not come with the awesome customer service. I would recommend this storage space to anyone that enjoys quality customer service.

Faren does a great job helping customer and keeping the property clean. Great customer service!

I love Ebonee! She took her time with me i asked alot of questions and she answered all of them. I was pressed for time and she was fast and efficient. Her bubbly attitude is very contagious and puts a smile on peoples face great job public storage on choosing a great employee.

Ebony, Beth and La'Taundra were working when I went in last month. It was the 3rd public storage I visited that day so I was quite frustrated. The first location I visit was off of Richmond Highway and I was helped by Mohammad, he was awesome and provided me with the 5 star service he was going for unfortunately the unit location didn't work out for me. The second location I visit was a horrible experience also on Rt 1 next to a Wendys. The girl at the front was rude and had a serious "I don't give a crap attitude" I had a reservation which she disregarded and sold to someone prior to my arrival. Horrible customer service that almost completely turned me off of public storage. I gave it one more chance and ended up at the Smoketown location and these girls were awesome. They made me feel very welcome especially Ebony which assisted in showing me and securing the unit I rented. The location wasn't the best for me but it was definitely worth it because of the 5 star customer service experience. I appreciate all 3 girls for their friendliness and great attitude. Highly recommend this location even though its not the ideal location for you. Thank you again ladies!

Faren provided me with excellent customer service when I visited her property the other day. When she gave me a tour around the premises I was pleased to see that everything looked nice and clean. She was very friendly and more than happy to help me decide which storage would work best for me. I greatly appreciated the service and attention she showed me. This is definitely the best property I've been to.

Very pleased, very professional, very satisfied, the property manager is the best.

I wish I had more hands so I could give this place 4 thumbs up

La'Tundra was very helpful. Very pleased with our experience from move-in to move-out.

Faren was very helpful and friendly! overall great job.

Clean and well kept facility, excellent customer service. Onsite manàger was patient and work to meet my need!!! Thank you!

The place was awesome the manager Ovais was extremely helpful

Thanks to ovais for everthing. And made are move in as easy. As possible

Ovais was very helpful getting us checked in. Only 4 stars because our code didn't work after we checked in. Ovais called us a day or so later to make sure that our gate code was fixed and working properly. Very pleased.

My experience at Public Storage with Ovais was great. He made my moving experience seamless and less stressful. Have GREAT moving tips and advice.

Ovais did a good job by showing us around the property and give us good service

Ovais gave us great customer service. We recommend

Andy and Ovais were great help as I needed new storage! Thanks

I was in the office today an Ovais was very helpful and provided excellent customer service. I was thinking about changing storage facilities but with this service I plan to stay.

My experience at public storage today was great. Ovais did a good job and I appreciate the time he took to communicate everything to me. I will definitely return as a customer in the future.

Ovals been great to us by helping us everything we need it. thanks again for great service.

ovais helped us with everthing we need it and excellent service.

ovais and Chelsea are great, we were well treated on time and with respect

ovais is freaking awesome

Ovais was very helpful in finding me just the right size unit for my belogings. they were very nice and knowledgeable. I highly recommend storing your stuff there.

Ovais was great, he knew we were in a hurry and still dealt with us in a very professional manner, gave us all the information we needed and gave us the best customer service and was very friendly. Thank you Ovais for your friendliness and great service specially as we hurried you along, you never stopped smiling!!!

A wonderful experience. I couldn't ask for better customer service. Property personnel was outstanding in assisting me with finding the right unit that fit my needs.

Awesome staff

Went there looking for a unit, Brenda, the clerck lady went the extra mile to try to help me, explained everything very clear, very good experience at this store

Excellent

Outstanding service by ovais

Ovais provided good customer service and recommend to others. Thank You

Great experience. Friendly staff. Ovais was who handled everything for me.

Excellent!! Great customer service!! Go see Mr. Ovais

Ovais and Brenda are awesome, i will definitely come back!!!

Brenda was amazing today. The service and the offers she presented were very detailed. Will greatly recommend it to my friends!

Ovais and Brenda are awesome. Public Storage served my purpose well and the staff were professional.

Ovais did great job by moving us. Great service

Ovais is very helpful and friendly every time I visit. ..

Received best customer service by ovais, he help us with everything we need it. Thank you for all the details

Ovais was very helpful by providing the followings: Answered all of my questions; showed me the storage unit; explained the contract in step by step. Very helpful and detail info was provided. One of the best customer service.

Wonderful !! I know my belongings are safe. Employees always friendly and helpful

Excellent customer service with Ovais I highly recommend PS for any customer need storage

Ovais is a great guy and provided me great customer service. Thanks

Brenda, was very friendly and provide great service.

OVAIS & BRENDA.. THEY DO AN AWESOME JOB FOR ALL G TECH EMPLOYEES.

Excellent service and courteous employee. Ms. Britani set up everything for me.

Greatest place ever gots to come see ovais customer service is beyond excellent

Ovais he have really good customer service and I been using public storage for 2 year now if I have any problems with storage he helped me right away and solve the problem he is a great man.

Ovais and brenda provided good service, I been with this company many years, their service is on point and always great, will recommend to others.

I came to check some prices Ovais and Breanda was every helpfull, even though i didn't rented today but definitely will use their service in future. Thanks

I had used this facility before and had no problems so when I needed long term storage I chose them again even though I had another facility closer. Clean, well kept units, friendly knowledgeable staff, an A+ experience.

Convenient place to buy quality boxes and packing supplies. There the no wait. In and out in 5 mins. Fast and Friendly staff.

Rented a space in July and no I did not get the $ 1 month deal but I got great service from Kristal who I meet before when she was at another Public Storage location.She could not offer me the "special" deal because the unit I needed was in short supply but she was worderful in her explanations and showed me the spaces available that could fit my needs.Did all paper work and when to all explanations with care and a very profesional attitude that is very hard to find this days.I have used Public Storage before and I have checked other storage places but I am glad I got space in this location because I know that if I ever have a problem I can count on that young lady to help me. A.Villena