Had a wonderful experience with Kaylea at this public storage was very helpful with our company’s move great customer service request this location if you’re in this area off old ox road
Kaylea is very kind and very helpful!
Before I get into the details I just want to point out that the on site staff gets five stars. They are amazing, always present and very helpful. The actual floor space is always spotless due to their effort.
That is the only positive thing I have to say. Most of the negative feedback is due to the industry standard of continually raising rent prices to the point where you have to decide if it’s worth it to move all your stuff out or deal with the rising prices yet again. It’s a predatory business tactic and industry standard or not it is shameful to treat people that way.
Ok so you charged me well over double rent when I left then when I initially became a customer, have any facilities improved? No. There is no bathroom access outside of normal business hours so if you come at night or on the weekend you have to leave the gated area and go to WaWa to take a leak and get some water. Also there is a big issue with carts. Most carts are ragged and beyond repair. I have yet seen one mattress cart that won’t topple over if you have larger than a full size mattress. On top of that there isn’t enough carts when it’s busy and often you will have to wait for a cart to be returned before you get started. Honestly these two problems are fine and dandy with me before you jacked up the rent to kingdom come.
Lastly all my items in the rear of the unit were covered in mouse droppings. I didn’t have any food items stored in there and all clothes were washed before storage so this wasn’t on my end. I understand most storage units deal with pests but again, you jack up my rent for no reason you must do a better job. See attached photos. There was actually a lot more mouse poop. I started to clean it off before I realized I should take some photos. Gross.
I don’t recommend this place, look elsewhere.
You know, I had a really awesome experience at Public Storage the other day. The property manager, Kaylea, was so chill and super helpful. I wasn’t sure what size storage unit I needed, but she walked me through everything and helped me figure it out without any hassle. The place was really clean and secure, so I felt good about leaving my stuff there.
Hi My Sabita,i had good deal for the monthly rent and the staff her name is kelly she is very nice and cooperative.
I appreciate the customer service I was shown from the front desk attendant Kaylea. Thank you again for all your help. Anyone needing assistance at this location ask for Kaylea
Thank you Kaylea for all your help! I’m glad there is now some line there that is knowledgeable and was able to assist me with my questions and concerns.
Great service was able to get me The perfect unit at an affordable price . The associate Kaylea was very helpful.
Awesome service by kaylea! Always so willing to help!
Thank you to the property manager Kaylea for keeping up with the location cleanliness and for the great customer service!
5 stars to new manager of this facility.
Kaylea is doing outstanding job as a manager.
1 star to Public Storage for raising the price for 45% every 6 month, with the short notice.
I hope the mice and ant problem will be finally solved with the new management.
Kaylea is such a great property manager! Thank you for the great service.
Always ask for Kaylea when you call or visit this location, exceptional customer service 👏
Great customer service from Kaylea! Thank you for all your help!
Ram was very helpful and awesome!!!
So clean. Easy to sign up. Great rates. The manager was so very helpful!!!!
Manager Cecilia helped me with my unit today. She was very kind and helped me manage my account. She does not normally work at this location, but you could never tell. She really made my experience exceptional today. This kind of customer service really stands out in todays world.
Had a good customer service.
The manager Mr. johnson on duty was extremely patient and had amazing customer service. He was helpful with my selections. The Building was clean and convenient
Great customer service from Mr Johnson, moving can be such a headache so I appreciate all the help in helping me get my unit together. Give him a raise!
Great customer service, great communication well professional, and I am very satisfied with Iris and colleague way of customer service
Hola soy soy Boanerges, I quiero aséeles saber que Iris fue muy amable con migó I me ayudo mucho en mi renovación de mi renta estorage✌️
Any of the 5 star reviews were likely left when this place was EZ Storage (they were amazing). Since Public Storage took over management the place is awful.
Office is rarely open, gate has been left open for weeks, mice/rat droppings in the units with no one to contact, trash in the bay area, dirt in the elevators and up the walls, broken hand carts, and more.
I even tried emailing the manager and never got a reply.
Just to make things even worse, Public Storage has increased our rates every 6 months since they took over.
Do yourself a favor and look elsewhere.
I have a unit here and few weeks ago I saw some drops in to my unit ! Today I came and I find a lot of drops in my unit plus a cardboard has been eaten by the mice
It’s not pleasant
Gracia nina iris por ayudarme por todo
Iris & Ema were very helpful today when I called to ask about storage prices. They were truthful about how much it would cost and explained how to move in very well. I am definitely going to try to store here in the future!!
Iris was very knowledgeable and helpful. Thank you Iris!
Mr Johnson great customer service
🐀 RAT AND MICE INFESTATION!!!
I came to close out my storage with my newborn baby. I had 2 suitcases and a box of diapers. Open the door and RAT DROPPINGS everywhere.
I made a report to the office and told them I'll be back in 30 minutes.
When I came back, there were dead mice in the hallway and movement of mice in the storage units. I asked if he bombed the place and the superintendent lied.
He bombed the facility while my newborn was present. He also stared not to touch the belongings and they would clear up the room and box my belongings.
Well it's been over a month and I haven't heard from them.
They are still charging my account.
I had to take my newborn to the Doctor's to see if he was affected from the poison.
This is unprofessional and inhumane of them to do this.
They could have poisoned my newborn son.
Lies, deception, and unprofessionalism.
DO NOT RENT FROM HERE!!!!!!!
POOR BUSINESS!
That storage was ok. Its weird how they don’t have any trash bin to throw some trash or dump the boxes. Also they increase your rate annually. From 130 to 170. I decided end subscription and moved
Thank you Ema for your wonderful customer service.
The Staff here is AMAZING and they care about the customer. Had a WONDERFUL experience and would rate at a 10 and deff would recommend to family! You guys are AWESOME ! THANK YOU FOR EVERYTHING
Perla was outstanding. She was friendly and fixed the issues I had with the corporate office. Lesson learned, just call Perla! *** UPDATED 7/2023 *** changed from 5 to 1 star. They have increased prices from $150 for a 10x15 unit to $251 per unit in less than a year. Greedy people as nothing has changed or been updated.
My stuff was ruined by a leak in the ceiling above my unit and they could care less! It destroyed priceless, sentimental heirlooms passed down from my late father. I informed the front desk person who could only give me the property manager's number. I filed a claim with the insurance who told me there is nothing they can do and when I tried to contact the property manager again, they tried to smoke me out and avoid my constant calls and e-mails. The staff is very unprofessional, and this storage facility is trash. I have to resort to legal action just to get a response from anyone. Do yourself a favor and pay to store your stuff with a company who cares... They don't! Honestly this place should be shut down!
Renter Beware renting at this facility. I have been a long time storage renter. I never had any problems until I moved here. I was told they don’t have an exterminator until they have enough mice problems. This is what I found when I went to my unit today..
Estube por Public Store ahora y tuve un gran Servicio de parte de la Manager Iris ramos quien pudo ayudarme a resolver y pude acceder a un Servicio inmediato y fácil para poder hacer el rental otro storage mas grande y asi evitando todo estrés .Super recomendado !Muy buen Servicio.Gracias Sra Iris!! Por su amabilidad y tiempo mostrado Gracias
Lovely storage facility
Staff was very friendly and knowledgeable
Prices are very fair
Hoy me acerqué al Public Store y tuve un gran Servicio de parte de la Manager Iris quien pudo ayudarme a resolver y pude acceder a un Servicio inmediato y fácil para poder hacer el rental evitando todo estrés .Super recomendado !Muy buen Servicio.Gracias Sra Iris!!
No contact entry with App on phone
Great Public Storage, awesome staff as well.Drew was a such a big help.
Drew was an awesome help, he helped my wife and I choose a unit for our family needs. His professionalism will keep us here for a while! Thank you again Drew!
Comfortable, convenient and climate controlled
Iris nos brindo muy buena atención, nos ayudó mucho a entender todo muy bien. Gracias Iris
IRIS was very knowledgeable and very polite as well as polite. I am very happy and grateful
Manager Iris was friendly and helpful during my stay. Asked if there was anything I needed. She got me set up on the app for easy access!
Miss Iris she was the best she was clocking out, but still helped me get everything I needed to get done and I had her waiting an extra 45 minutes to help me out. I would definitely go to Public Storage every day any day because of her‼️
I have held a unit here for over 6 years now and today was the first time I have ever been so happy to have my unit here. Iris in the front office was such a great help and a pleasure to work with! Thank you Iris for keeping me a member at the Public Storage in Sterling.
excelente atención que me dieron la señorita iris gracias
Tuve muy buena atención amable, respetuosa.
Iris gracias por tu ayuda buen servicio al cliente.
Iris help me with my rental and was very polite and helpful great customer service.
Iris she helps me my rental with a good approach and with good customer service
Great service. Never had any problems. The manager Ms Iris at the sterling VA location was very helpful and polite!! Good vibes.
Ram has been most helpful and is very cordial. He is doing a very good job.
Ram was very amazing person and helped me how to download the mobile app to open the gate and also access to my account. Thanks Ram
Realmente la amabilidad es excelente y siempre me han ayudado cuando se necesita.❤️😊
Excellent service from Iris!
The manager on duty, Iris, was extremely patient and helpful with my selections. Building was clean and accommodating
Ram was very helpful and very professional. First time renting and Ram explained everything in detail.
Grabbed some boxes for my move and it was fast and easy. Good customer service
Ram was very helpful and very impressed with his service
Excelente trabajo de Iris ramos muy amable y muy profesional en su trabajo felicidades
Lugar 5 estrellas,muy buena atención ,eficiencia y rapidez…Lo recomiendo.
Iris offers to me an outstanding customer service , professionalism and supports always
with a smile and friedly attitude.
actualmente no es muy buena la atención al cliente cuando uno llama solo la computadora contesta y todas las opciones solo por medio de la computadora nunca contesta la persona que esta en la oficina hoy día 4 diciembre fui 2 veces a hacer mi pago de mensualidad y no lo pude hacer ya que no había ninguna persona en la oficina la primera vez estuve esperando 10 minutos la segunda vez que regrese ya estaba cerrado y faltaban 10 minutos para las 5 de la tarde
This place is very nice and clean. Ram assisted me today with a few things he is a very nice & helpful man.
Fue muy amable en todo y me me ayudó en todo.
Iris, she is very good...help me a lot ..thank you
I came in looking for various options, and was treated amazingly! Jeannette was a wonderful representative and walked me through the options I had! I appreciated the time she took to show me the units individually and the fun conversation about bad bunny haha :) Thanks for the help!
excellent attention. Y muy amable gracias
Muy buena persona
Super amable 😊
Iris una buena atención de servicio la cliente muy amable y responde tus dudas.
I just rented a bigger space with Mrs. Iris
She was very patient and helpful with all my questions. Great customer service. Thank you!
Ram helped me through the process and the shifting was much easier. Thank you!
Nice building. Everything clearly marked.
Iris was very friendly went to pay my bill today.
Public Storage Sterling, Ms. Iris a sweet patient and caring customer service rep. Helped me with answering my questions, and explaining the policies to me. She was a great big help for me renting my space. I give her 5 stars and a grate big thank you!!!
Perla is there while I was checking in the luggage. She was very helpful and sweet. Hospitality is much appreciated
Perla is so helpful and awesome!
Edit: This property has changed hands since I first reviewed it, and while the original owners were great, it has now been bought out by Public Storage. Upon transfer, Public Storage immediately raised the rates and have now again decided to raise rates approximately 40% with only a 30 day notice. While it's a nice and clean property, I am lowering my rating based on the outrageous price increases with such short notice. If you're okay with not knowing how much you'll owe next month, then this is a fine property. As for me, I'll be looking for another place.
Gerry and Deborah are fantastic to work with. Extremely friendly and explain everything you need to know. The building is very clean and secure and we are excited to be storing our stuff here instead of in our basement!
Perla is a very caring person. She does excellent as the Property Manager, and keep the property very clean. I am very well pleased with her work ethic, she will excel and exceed above and beyond.
Love this place because of perla
Perla, I appreciate you for all your help
Thank you Perla for your humble and kind help.
Perla has been amazing! She helped me all the way and explained all the process. I’m very happy and grateful for her help and advice.
Perla has great customer service skills. Excellent person to work with.
Perla has an excellent customer service and very professional. She’s very helpful and attentive with the customer’s need, she help me set ip my online account so I can get the discount
Overall very happy we appreciate Perla’s assistance.
Job well done! Thank you!
This place is incredibly clean and organized. Best thing is that it's indoors and air conditioned!! Perla at front desk was awesome!!!!!!!!
Perla is very professional and patient with her customers. She is very helpful when the customer ask questions.
Perla is an awesome property manager. I have been renting storage units for approx 20 years and she is very knowledgeable, friendly and caring about her customers. If you are looking to rent a storage unit I would highly recommend this location.
Perla as always is wonderful. However she seems to me as someone that needs additional help to improve the overall customer service experience. I have seen long line where people leave due to the wait time. Seems you are losing potential customers and current customers due to under staffing.
Perla has done very good customer service , he is happy and lovey with friendly conversation.
Ms.Perta is the friendliest lady ever. I am happy for choosing her storage🥰
Perla has been so helpful. Her customer service is unbelievable. We need more customer representatives like her. I didn’t like the assigned storage and she walked with me to find one that got my needs. I have come other times and never received this type of courteous service. Thank you Ms . Perla!!!
This storage is a good storage always is helpful staff as well and really worth keep your stuff safe in
Had a great experience with Perla. She is amazing!! Super quick and super EASY!
Perla was very nice and very helpful with our process
Great customer service :)
Thanks to Perla for the terrific customer service!
I had a FANTASTIC experience here. “Perla” called me on Sunday when I started my reservation online and extended additional options for me to get connected. Personal service from a chain storage facility? Wow! Nice. I was finally able to come on Tuesday and she was so friendly, fun, and professional. Made this part of my moving saga very easy and enjoyable. 🤗🤗🤗
Perla was very nice and helpful with finding me a storage room! Will be recommending.
Ms.Perla was great with customer service
Perla was very helpful in helping me resolve an issue today. Thank-you very much Perla.
Perla manager de la propiedad es muy profesional, buena actitud, muy buen servicio y estoy rentando otra unidad. Gracias Perla!
We have been renting from this location for years and recently needed to change units. Ms. Perla was so kind and helpful in making the change quick and easy for us. In addition, this location is always clean and looks good.
Perla, the property manager was amazing!! She helped me all throughout and was very professional and very friendly. Thank you Perla!!
very calm location. worker is very helpful with the whole process. recommend this location for anyone interested in looking for self storage.
Very friendly and helpful
I called the "new" Old Ox Road location today with questions about my rental rate. Ms. Perla, the manager, was extremely friendly and addressed all of my questions immediately. In an era where good customer service is all but lost, Ms. Perla is a very welcome exception. I wish there were more like her out there. Thank you!
Perla property manager is very professional and very kind and knowledgeable!
Perla was so polite and helpful, very attentive and friendly. She has great customer service.
Ms. Perla, at this location is wonderful. I absolutely adore her happy and helpful attitude. I referred my neighbor that will be moving in April to come see Ms. Perla. You guys are lucky to have her.
Please go see Perla!! She is absolutely amazing and so knowledgeable!! She helped us so much picking out the best options for us as well as all the supplies we need!! If you are in the area please stop by and see Perla she’s simply amazing!!!
Pearl is awesome! Great communication, great service!
Hi
My friend Ms Perla great customer service and clean property and amazing oers
Great customer service and a friendly attitude with clean units and will recommend to friends and family
Front desk staff is very professional, the facility is clean, with carts you can use to move things in and out as needed -- the corridors are clean and well lit -- everything you'd need to store your stuff with confidence!
Outstanding customer service from Perla.
Perks was amazing! Great customer service and clean facility!!!
Perla has amazing personality and very friendly, best customer service and always with a smile and the property looks clean and well maintained. I will refer family and friends:
La Mayer es excelente los atendió muy atentamente y muy amable perla