Public Storage Self-Storage Units at 45941 Old Ox Road, Sterling, VA

Service here was excellent and it was well cleaned. Staff very helpful and friendly.

Drew! He's the best representative that you could have for your company. Like, wow, he made my day so much better by being amazing at his job. He knows what's going on and really cares. I'm amazed at the level of customer service and care I was given. Thank you, Drew, for being amazing at your job.

So glad we chose Public Storage at this location. Drew and Brittney have been incredibly helpful in meeting our needs. Thanks to them both!

Brittney did an amazing job keeping this place maintained. Great sales, great availability, and easy to use payments. Awesome stuff

The storage units are nice, but you get your storage unit at a discount, and they end up hiking it up a few months later. I was paying 40ish and it's gone up to 87. Ridiculous and I'll relocate my items elsewhere.

Brittney she is a supe,super customer service, and she know everything in the storage.

Drew provides EXCELLENT customer service and has such a great ability to anticipate needs!! I strongly recommend renting a unit at this location.

I had a few issues with my name and email being mis spelled and me not receiving updates on my unit. Brittany and Drew were so helpful. They got me all set up properly, I got a confirmation email immediately and back into my unit promptly. The units at this location are always well maintained (no bugs etc). 4 stars not 5 just because when I first got my unit they asked for my ID but someone mis spelled both my first and last name on both my unit paperwork and my email address which is my first and last name.

Very great customer service Thanks Drew

Drew (aka Superman) is a top notch property manager, helpful in any way possible, when renting from the best you always get the best, Otto

First off let me start with saying I have rented storage a few times in the past but I have great things to say about the property manager Drew! , His customer service is excellent. He was so helpful to me during my move in process I was beyond pleased. He talked about the downloading the app to access my account easy and use it to open the gate. Drew is always friendly and very patient. I appreciate talking with him and feel like I am in good hands here. He keeps this place exceptionally clean!!

Stay away from this scammer storage. I was renting 5x5 unit for almost 5 years. I way paying $24 per month. This month I got notification that my rent is going to increase to $52. That is ridiculous considering that they want to increase for 100%. I went on their website and they advertise unit like mine for $30. This is just a classic scam if you have an auto pay hoping that you will not notice how much do they charge you. Stay away

Drew is nice

I am writing to thank Drew on 45941 Ox Road for his EXCELLENT service. I contacted the wrong location on the same street in Sterling, but Drew was so helpful when he was following up on my mistaken reservation and answered all of my questions.

Amazing service! Drew was amazing at helping me out. Very good at explaining everything and helped me with my unit. Honestly best service here, Will definitely recommend

came into today. some trainee Derek or darrell, helped me. I went to view a unit on the 2rd floor with fix my needs. the manager helped too. both seemed to be knowledge able. place was clean too.

I spoke with Drew today at this location and he was super helpful. I asked him a lot of pricing, size, and contract questions and he was very informative! Thanks for all your help!

Spoke with Drew today to get some pricing and measurements about an upcoming unit i will be renting. He was extremely knowledgeable and helpful. 100% will get my business thanks to Drew’s helpfulness and great attitude!

Let me tell ya, Drew (Manager) was incredibly helpful. A+ service and professionalism. I am happy with my experience and will recommend others to visit this location as well. Thank you!

Drew was super kind and helpful with all of our questions and concerns! Definitely recommend for your storage needs!

Moving in process is easy going and organized. Staff member Drew is especially helpful, professional and friendly. He helped us get settled on our move-in day, and assisted us a few weeks later when we accidentally dropped our keys down the elevator. He quickly tried calling a few local locksmiths, all of which were closed on account of the holiday. He then went out of his way to help us retrieve our keys - eventually succeeding! Couldn’t ask for better customer service.

Great customer service. Clean property, Thank You Drew and Iris.

While one doesn't normally think that a great experience can be made at a storage location, I would advise you to think again. Drew helped make my first time using a accessing, using, and moving items into a storage unit a breeze. He explained everything clearer and made the experience an easy one. We are going through a big declutter and needed the unit to achieve the house cleanse before we move. With all of that on the mind, he helped take one less stressful thing to worry about out. Drew was very helpful and very friendly. Get in touch with this storage facilitate for great service.

Had an amazing experience at this location. Drew was extremely helpful with the process and I will definitely be recommending to my friends/family

Great location and very helpful staff. Storage areas are clean and well kept. The manager, Drew was particularly helpful in answering all my questions and making sure all my needs were met.

GREAT PLACE!! Drew (the manager) was very nice and helpful. I have been renting at this location for over one year now, and am very happy.

I would recommend this location to anyone. They’re friendly, helpful, and always make sure your storage is safe and secured with great prices. The manager Drew was a great help and an overall great person.

I was at the Public Storage facility today on Old Ox Road and was assisted by Drew. He was super helpful and knowledgeable. Great work ethic and attitude. 10/10 would recommend this location to anyone needing storage!

Things were falling a part for a time. But seems like the mew manager Drew is getting it back to high standards! Great customer service. Storage buildings are clean and free of bugs.

NOT happy that they keep raising my rent every few months. I started out paying a very affordable monthly price (which is why I chose this place) and I receive a notice every few months of a rent increase. Had I known my rent would increase 3x within a year and I was going to be paying $300 a month for a small unit I would’ve taken my business elsewhere. Just be aware that your original rate will increase quickly. I’ll be moving my stuff out as soon as I can. Wish I had known.

Perla was so helpful today! She was able to help us.

Es un pésimo servicio

Perla was amazing! She explained me everything about my movein. She was very patient and helped me with all my questions. She is wonderful Staff! The best staff I have ever talked to in public storage!

Today Toni helped me by providing wonderful service while taking my payment.

Ms. Perla PM provided me with outstanding customer service and great welcome! Keep up the excellent job Perla!🙏

Love the climate controlled Bert Convy memorial wing of the location. Easy access.

Una súper atención muy amable

The facility is clean and very secure. The office staff was always very helpful with any questions.

La señora que me atendió muy querida muy amable y me oriento en todo a la perfección

Ram provided excellent service and he is very professional

Muchas Gracias a la señorita Iris Cecilia y Sunisha por el buen servicio. Se le agradece su buena atención.

Good job:)

Iris was excellent.. easy to talk with. Took care of me. Good customer service.

RAM & IRIS are very helpful and I love them so much for their time

I like this place. Like new facility and a good staff.

La Señorita Iris me atendió muy bien me ayudó a bajar la nueva aplicación para más accesible al entrar y hacer pagos. Muchas Gracias!

Ram was very helpful and very friendly

I have never used a storage company for a long period of time, and I am very happy I chose Public Storage. After my furniture had been in Public Storage for over a year and half, when I took it out recently everything was still very nice and fresh. Throw pillows, antique furniture, boxes -- no mold or musky smells. In addition, I want to give big thanks to Bill, the gentleman who was managing the front desk at the time of my exit. I could not have managed my exit without his expertise. Also he was so kind, and very informative. It was his assistance combined with the well managed Public Storage unit that makes this company one of the best, if not the best! Bill- thank you! Brenda

Iris was refreshing professional as well as super helpful. I have never used any kind of storage unit. Iris was very sweet and patient with all of my questions. Now that I'm 'moved in' those questions seem very simplistic. However, even while the phone was ringing and others were waiting she managed everything with grace for sure. I did visit and consider other places. However, once I stopped in for a site visit and spoke with Iris I stopped looking as she made it all easy for me. Thank you Iris. :) This facility seems to be kept clean both though out the parking lot as well as inside. I also notice the lighting is pretty bright and that makes me feel more comfortable. The occasional item left behind by an unfortunate renter gets dealt with pretty quickly too. I'm happy I chose this location.

Good service 👍

Wonderful experience. Timely and efficient.

My wife and I rented a storage unit at this location yesterday and found it outstanding. We looked at a lot of storage facilities and chose this one. It has easy access, many storage options and is very clean and has excellent management. We found Iris a simply outstanding person to work with in all respects. She knew her business, was very friendly and was extremely helpful. We consider ourselves lucky to have found this facility and Iris.

Secure and easy access! This facility is newer and very clean. They have plenty of space to unload and park.

Marginal management. Unable to help me bore out one of their standard cylinder locks. Price increased over 50% in 18 months. Restrooms are locked.

Hillary was very helpful to give the tour of the facility and answered all my questions. Highly recommend this place.

Daniel was awesome, he helped me transfer my unit with no problem! Thank you!

Ram was vey professional and helpful today! Thank you.

Easy in-n-out with the PS app. Staff if friendly.

Iris is very helpful and So sweet.

Hillary & Iris were AWESOME AND SIMPLY AMAZING. Had a smile on the entire time. Very friendly and customer friendly. I can feel and see the smile behind the mask. Thank you ladies

Hoy estube selesionando un storage y la Joven iris fue muy amable y un Servicio eselente

Ram Iris provided us a really good service.

Ram Iris is an awesome worker, he provided all the info we need it.

Ram and Iris- wonderful customer service!!!!

Public Storage - Ram & Neil - I have received great service from my rate request review as a long time customer at this location OX Road Sterling. Thanks for the great customer service. Regards, Kemper Martin 📝 👍 🇺🇸

Ram was very helpful, customer friendly tried his best not loose a customer. Thanks RAM for everything you did today.

Ram abs Neil are great

I would like to commend Mr. Ram for the service he gave us. He went over and above his duty. I left an item outside my storage locker. He kept the item for me to retrieve at the office, he did not have to. Great job Ram!!

Muy bie servio de Las personas k attended grasias

Pearla the front desk receptionist has GREAT customer service! Was really helpful and reliable while assisting me with renting my first storage! Definitely recommend and will be coming back:)

Buen servicio al cliente. Gracias Iris

Great communication ! Check in process was made super simple by providing all detailed information. Iris the property manager is very helpful , and answered all questions. I hope the check out process is also as smooth, Thank you

Iris and Shelby are the BEST, so helpful and the really care about their customers.

It’s a place to put your stuff.

Very clean and loved this place for the first 6 months until they raised my monthly rent by an additional $40/month. Not like I can just cancel my lease and move all my stuff out. I chose this unit because of the great price, and now I'm stuck paying an extra chunk of change each month that I was not prepared for. Not happy about it.

Ram provides great service. He made the process very easy!

I literally made arrangements to pay on the 1st & still was hit with a 62$ lein fee. This is beyond sad because Noone told me I'd get a lein fee even though I told them I'd pay on the 1st. My 1st time ever being late. So not only $25 late fee an $62 lein fee as well just for being 32 days late. I'll never rent from this company again.

Ram & Iris excellent service, very help full.

Toni, Ram and Iris helped me a lot. Customer service is fantastic.

Good service, friendly people, and good prices. Have been with them for over a year now.

Muy bueno 👌

Muy amable la seńorita Iris y muy profecional

Great customer service! Nice facility. Only drawbacks are the bad Google directions and the fact that you can't access the facility later than 9pm.

I had a great experience. I appreciate Ram and Iris' help!

Ram & Iris perfect customer service and very helpful staff.

Buenas tardes Tienen una excelente empleada su nombre es Iris. Muchas gracias por su atención.

Used this location for 3 years and the staff was always professional and helpful. I cleaned out my unit today and Iris and Emad were so helpful and friendly helping me load items and disposing of old stuff. Emad did some heavy lifting saving my back. I definitely recommend Public Storage but mostly this location. Thank you, Cheryl P

Horrible customer service! How can they even begin to service anyone when nobody is ever attending this office at this location of Old ox rd in sterling va.

Eduardo Gonzales gave an amazing service !!!! he took the time to explained and show me the units. So happy with the service!!!!! will definitely recommended this place .

Very knowledgeable staff! I spoke on the phone with Toni who explained the E-rental option, made the whole process 10x easier! I would definitely recommend

Aida was extremely nice. Thanks

My experience with Public Storage in initially renting has been very positive in Herndon, VA. Old Ox Road location 29240 on August 25th. I  talked to and was shown several spaces by a bright, young woman named Shelby.  She said she was still in training there, but, she seemed familiar with everything.  She is certainly destined for management...in my opinion, as she was very professional, patient,  and courteous. Very easy to talk to and kept focused on answering all my questions about renting space there. My initial contact was with Edwaurdo..across the street..he too, was very kind and patient. In the end, after looking at several spaces, I decided upon a space that Shelby had shown me. She made the sign-up process smooth and painless. Thank you.

Aida was great and very helpful. Got me everything I needed quickly. Nice clean place

Very easy to set up and choose my unit. Customer service was spot on. I chose the mobile sign in option downloaded the app went to my unit when I was ready and got in without hassle.

We recently rented a storage unit at Public Storage on Old Ox Road in Sterling. Iris was very helpful and patient with us and answered all our questions.

Iris has helped me with my storage needs since she has started at this location, great customer service.

Iris su atención al cliente es excelente y el lugar muy limpio

Staff was helpful. We worked with Crystal who was knowledgeable and friendly. Very clean storage facility. Would highly recommend.

Very nice people. It seems like corporate is understaffing this location which makes it hard on customers and emppoyees. The staff works hard to overcome this but you have to feel for them.

Ram is excellent manager and I will definitely recommend all my friends and family for their storage needs to go to this place and ask for Mr.Ram.

I was renting an unit, Ram provided excellent service and he guided through all the details very nice and patiently.

Ram and Iris were very helpful and took great care of me. Thank you!!!

Ram helped me figure out the perfect sized unit for the right budget!

Ram gave excellent service. Showed me to my unit and made sure I understood the code access and all went very smooth.

Ram gave me excellent services today when I Went to rent a unit

Eduardo was very helpful and the communication has been great so far. The price was also reasonable and making the reservation was easy.

Iris was super helpful getting me set up with my storage unit and answering all of my questions. I came in Friday at near the close of business and she was incredible, so nice and helpful.

The storage is very good. It has climate control

I wanted to see the storage space before renting. I made an appointment and went to a nearby location on Hwy 7 in Sterling, VA but the guy was not hospitable. I went to Old Ox location and met Ms. Aida. She was super nice and I decided to rent at the location, although it was little far from my home.

GREAT CUSTOMER SERVICE BY AIDA

Predatory practices at Sterling VA location on Old Ox; aggressive pressure to upgrade, endless phone calls after online registration confirmed. Learned at counter contracts run from the 1st to the last day of month, not prorated; advertises first month for $1, but move in on the 15th and you will be charged a full month’s rent on the 2nd, so your first month is free only if you move in on the 1st day of the month. PLUS 50% more expensive than Uhaul on McLaren Road, or Faraday Self Storage Reston, to name a few. Clerk tried to tell me terms are same at other places: LIE. 4/21

Ram was amazing! Absolutely great customer service!!!

Ram was very expeditious and professional

Excellent service 😊very friendly Aida and Ram 💜

Best Customer Service ! Mr. Ram

Aida gave a very great and excelente service.I highly recommend this place for your storage needd.

Ram & Aida were excellent and explained me the leasing process very quickly. I am happy with the facility.

Ram and Aida are super friendly and very helpful. They are very patience to answer all our questions and showing us the units. Excellent customer service.

Outdoor car parking available?

I was a little hesitant and had doubts on how property Management will support during my move out. It was Aida who I talked to and assured me with the help she can provide. It was a great experience!

Excellent customer service by Ms. Aida. An awesome job!

What a perfect location with a great customer service by Mrs Aida. She is professional and polite. Much appreciated!

Aida, the property manager is professional, courteous, and polite. Her property is clean, secure, and run efficiently. Thank you, Aida.

Excellent service really appreciate the consideration thank you so much either Aida

Ram and Aida were extremely helpful and informative..very friendly and professional service!

Ram & Aida are excellent and very helpful

Aida& Ram are awesome people. Everything was so easy and the facility is very clean and nice.

Ram gave me excellent service

Ram was of great help,thing went quick &easy

Mr. Ram very helpful gentleman.

Ram checked us in with courtesy and professionalism. The process was remarkably efficient, and the facilities seem clean. Overall it seems to be a good value with friendly people.

Ram was excellent and fast and I highly recommend him.

Ram & Aida are excellent. Today I went to Public Storage to rent a second unit. The facility is very clean

Ram is excellent. Explained me the leasing process very patiently. I was in and out in 15 minutes.

Rented a 10x20 unit today from Yousif. Super helpful as I need to drop a PODS unit and unload into a storage unit. The property is big enough so I can drop the PODS unit in front of the unit I rented. Numerous other storage places said I can't do this because it is too tight to maneuver around the PODS unit. Thank you!

I met a very nice guy on December 19 a manager by the name Mr. RAM l'am very well please with my rental agreement, very nice guy looking forward in working with him.

Ram and Aida are AWESOME!!! They made my whole experience with PS so painless. If you need somewhere to store items dont hesitate to use Ram and Aida,they'll take great care of you!

Ram & Keana are excellent team work and facility is very clean. I highly recommend all my friends for there storage needs.

Great service from Ram & Keana. Easy, fast and very helpful.

Yousif was a great man and very very helpful and i really appreciate his helps and tips and the place was very nice and clean

Great service from Ram and Aida, many thanks/sukriya/ahmesegnalehu!

Ram was great. He gave a great service and he is very professional and knows his stuff ☹️

Ram very good customer service nice & clean location

Ram was very helpful and the customer service was excellent 10 out of 10 for me

We needed something easy and within budget. And Ms Aida was a great great help. Thanks for making our 20years storage a easy process for the next home 😁😁.

Ram, professional customer service and a great storage specialist!!! Thank you!!

I had a really good experience with Aida, at this location. The Public Storage customer service line messed up my reservation for a unit and booked me at a wrong location. And with less than hour before I had to meet my movers, Aida was able to get me a unit at this location and communicate with the location where I had been mistakenly placed to arrange my check out from that location. She really made an already stressful day a bit better.

Today we came with my friend to rent a storage and we had a great customer service her name is Neadea she was really helpful , she explain us step by step . Thank you so much Neadea for your help !!

Closed account as unit no longer required. Michael and Ram provided outstanding customer service. The process to close the account was a breeze. I have not used a storage facility previously, but if I require storage in the future my 1st stop will be Public Storage. Extra clean customer service area and the storage units themselves are in good working order. Renting a storage unit was simple. I was in and out within 30 minutes. The lady who helped me ran through the different options and provided me the Internet price. The unit fit my needs perfectly and will keep my vehicle out of the elements while I’m away.

Great location with amazing prices and excellent customer service

I had a problem with the storage door. Ram, one of the managers came right away and fixed the problem. Thank you for your courteous and pleasant service. I would recommend this Public Storage facility.

Warning: They increase rent at 40%/yr.

Had great customer service, really appreciated the full explanation of the procedure. Ram gave helpful tips and was thorough. Def coming back here

I went to the storage and i got Mss Aida manager of the storage she serve me alot of thing and she so positive to help, nice communication,nice smile at general you have a hard worker

Great place for storage! I received excellent customer service today from Ram! He was very polite and informative about the unit I'm going to rent. A+++ for customer service.

Ram was great He gave me a great service and he looks like he knows his stuff I would love to have guys like him in my team

RAM is excellent Manager

Excellent customer service. Ram was awesome!

This storage facility is very clean, safe, well organized, and fairly priced. The manager Ram was incredibly friendly and helpful. The check in process was smooth and convenient because of him.

Ram helped me get settled. Answered all my questions and treated me super well. Thanks!!!

Public storage is very location and place , staff is very helpful especially Ram and AP.

Great location and nice managers

Amele was extremely helpful and spent a lot of time with me - very impressed with the customer service and overall location! Pricing was on point as well.

This is a well run facility! Super clean..lots of options and some of the nicest staff. Lauren helped us with our unit rental and she was so professional, knew her stuff and helpful. She was so sweet even to our little one that was with ..helped occupy her with markers!

Great customer service. Lauren was very informative,fast and helpful. I love her positive attitude and smile.

I was fleeing abusive situation adult protective services had relocated me and then found out these people here are abusers themselves lied about payment dates and amounts

The gals that run this place are super friendly and helpful! My unit was clean, convenient, and well-priced.

Lauren is fantastic! The process was so smooth and easy to set up. Highly recommend this location.

Great experience, moved here from another state and had my things in a storage facility in the DC area that was triple the price of what Public Storage charged me, Thank you Lauren for all of your help!!

My Experience was quite pleasant Ms, Sherry was very helpful. The property was well kept. Clean Storage Units ....Keep up the Great service

Clean spacious storage units at a decent price! Lauren was especially helpful and very knowledgeable which is great since we are newbies. We’re very impressed!

Employees here are annoying with calling multiple times everyday. I set up an appointment on a specific day, this place needs to relax and wait until I show up on my scheduled day. Calling me 2-3 times a day is uncalled for.

Very clean store, lauren was such a huge help. I didnt have anyone helping me unload so she ran and got me a cart which was extremely helpful . I will tell my friend who is moving soon to rent with her . Thanks

I rented with lauren and she sold me a couple of boxes when i was moving and she was very informative and friendly with helping me.

Clean new facility, with large and small units. We've had excellent customer service throughout our time there. Lauren has gone above and beyond in helping us get the right units for our specific needs, assisting through several moves when we needed additional space. Her positive attitude and willingness to always help out has really shaped our experience. Highly recommended!

Bryan me atendió muy bien gracias

Elizabeth was so helpful I was there helping a friend go though some things in there unit and she came by and was just checking in. Super recommend this place they are very friendly

Front desk staff was friendly and helpful. Pricing was pretty good compared to a nearby storage facility. It was very easy to reserve a unit on line. Customer service after making the reservation was excellent.

Was Very helpful and getting me the exact price I needed the exact size I needed thank you to Brayan and Michael.

Wonderful staff, clean facilities, I trust them with my belongings

I can honestly say I had a great and amazing experience with public storage! With the help of LAUREN! She was very professional and outstanding and answered all my question and left me with a great feeling that I can honestly say I trust public storage!

Lauren was very friendly and helpful when setting up my account and showing me my storage unit! 😀 good experience.

Very good nice lady

I just rented a space here and it was a phenomenal experience! It’s my first time storing at a facility that actually cares about their customers. I’ve rented at Cube Smart for the past 3 years, and the Manager was always rude and you might as well call it “self storage” because I had to do everything myself! Now granite, you’re suppose to when it comes to “storing”, but not when it comes to getting help! I mean come on, my rent went up 40% and all they could tell me was “that’s not our problem”. Well shortly after I was referred to this location by a colleague, and I can finally say I think I’ve found a new home for my storage. Lauren helped me and broke down how payments work, and as far as how increases work. The facility is very clean, and Lauren stayed with a smile on her face from start to finish, all while helping other customers as well. Thank you so much Lauren!

They've been great! Never had a storage before so didnt know what to expect but they keep it tidy and the staff has been friendly in any interactions.

I just had a very good experience with this facility today. I needed a unit quickly. Lauren and Chaela were incredibly helpful and responsive. Everything was clearly communicated and done efficiently. Thanks for your help!

Friendly service, great prices, clean & secure facility. Lauren was incredibly helpful! I suggest getting a better cylinder lock before you get your unit; I use locks from Simply Self Storage.

I was quoted a price and told that would be the price for 6 months, but then online it has gone up $8 a month and when I called the 800 number to tell them about this they said nope that's the contract you we're tricked into signing. Of course I didn't stand there and read the eight or nine pages that I had to sign on the other electronic device and trusted when they said the price. Then there never seem to be enough carts and I wish I would have chosen a place that was open later, because the nine time is difficult

My experience was truly outstanding very courteous and professional staff chaela

Awesome customer service. Goes above and beyond. Facility is nice and clean. Location manager has grear personality and is friendly.

Lauren provided Amazing Customer Service while getting me set up for a storage unit. She was knowledgeable and quick to get me taken care of with smile. Don’t find service like this anymore!

GREAT! Location. Customer service is out of this world, and not to mention it’s a brand new facility! Cheala helped us find a unit that not only was close by, but had handicap assistance. Just a few ropes on the door that help my husband and I! I meant to leave this review a while back, but wanted to wait until I got a good feel for this location. I appreciate the help young lady!

I was having a stressful long day and had come to only check prices and ask about storage, and honestly I had such a great experience! Elisabeth helped me take care of everything, she was very helpful, informative, and genuinely happy to assist! I would very much recommend this place for their services, the customer service and prices are worth it!

I came into public storage to possibly get a storage unit. I was helped by Elisabeth and she answered all of my questions and helped me find the perfect space for my budget! I am looking forward to possibly storing my things with public storage thanks to Elisabeth.

Just signed up to store my personal belongings. Elisabeth helped me out and she could not have been more helpful or kind. I had a very pleasant move in experience. Also, the doors for the storage locker here are huge. At the CubeSmart, the doors are significantly smaller so you can’t store large items in your storage locker. Also, the prices here are unbeatable. Highly recommended.

There have been a number of times where I've showed up after 5 and there are no carts in the first building for customers. The last two times I went there was a lone cart - don't know if anything's being done differently. Update: my last couple visits in the evenings have had at least one cart available. I don't know if any changes were made, but I'm adding a star.

Kevoni was very helpful and I had a wonderful experience.

Everyone here is amazing. They made me feel very at home and comfortable as this was my first time ever needing storage. Lauren and Chaela are amazing and very knowledgeable.

Lauren was very helpful.

One of the best

Lauren and Liz were awesome and friendly! Make sure you swing by the Burger King in the area because you will get hungry searching for it because the directions on Google maps is wong! The burger's are worse than the directions.

Thank you for all that you guys do for my family

Lauren was really nice and patient and puts her clients needs before hers. Great listener and excellent customer service skills. Thanks! 2nd Time around she did just as good and reccomended a better unit for my specific needs and saved me money.

Lauren was very pleasant, efficient and helpful. She asked many good questions and anticipated those she knew we would have. The "self-insurance" check list she gave us is a good move, helps a renter to work with their carrier to determine adequate coverage. Lauren was clearly concerned about our experience with using the facility. We have not moved anything in yet so currently have no experience with the actual operation, i.e. ease of access and the like.

RIP-OFF. This is a RIP-OFF. There are several HIDDEN CHARGES. I was getting a small unit. They made me purchase a lock, then there was administrative fee, then there was a mandatory insurance I had to buy. On top of that, the actual storage unit was about 500 feet away from the main gate, and then you've to walk about 1000 feet inside the building. Stay away from them. THIS IS A HUGE RIP-OFF.

Bad customer service

There was Lovely young lady At this location today. I thought I was going to be First in line til I walked in and seen a line. A business owner myself I sat back watch her Respectfully assist everyone in a Timely manner.Keep up the Good work !!!

Kevoni was great! I was tired after moving and a long drive. Kevoni was kind, courteous and fast got me exactly what I was looking for and all checked in so I could unload and go get some rest.

I had an issue with my unit (bad lock) and Kevoni helped me out quickly. Thankful for her help.

Lauren & Chaela, provided an exceptional professional experience. They went out of their way to provide a through tour of the facility, to include detailed processes for access and storage management. The facility was in excellent condition with security a top on mind discussion. I would recommend to all...

Friendly, knowledgeable and awesome staff, Chaela was very helpful

I've used three different storage companies and this Public Storage in Herndon is by far the best. Access is so easy; they essentially have their own traffic light on Old Ox Road. The staff (Lauren and Iris) were very friendly and helpful. The facility is spacious so parking is easy. The storage rooms are all climate controlled and secure. Multiple moving carts are available, which make moving stuff so much easier. There are bathrooms in the buildings. Oh, one more thing. The price for a 10x10 was one third the cost of the nearby facilities. One third.

I have rented from other public storages and wasn't always happy with the service BUT! this one was awesome. lauren made my day and was helpful! She gave the highest quality customer service possible. With the positive treatment by Lauren It seems very likely I will enjoy my storage here. I will update if there are any issues.

Good service, took the time to thoroughly explain everything and quite helpful.

This is a nice new spacious facility and Lauren was a pleasure to deal with. She not only did my paperwork but walked me to my storage shed and went over all the details.

Nice attention explains everything necessary to perform in the storage.

Great location and price, STELLAR customer service!. Lauren is extremely knowledgeable and really knows what she is doing and actually made obtaining my unit a very pleasant experience. A+

I have good experience with Lauren and nice to talking to you

The facility is convenient, easy to get to and close to home. Once I had made the reservation online. Patrick - one of the Managers called to reach out and introduce himself. My wife and I went to get the paperwork done a couple of hours later in the day. Lauren was very helpful in getting us set up, showing us the storage unit (which was clean) and recommending the damp check granules ... all done with a friendly smile. Camara was also there to help and she explained the details/breakdown of all the costs we had to pay. Very thorough. All in all we were done in about 25 minutes. Highly recommend the facility.

I had a very complicated move and Lauren, who works at this location, was absolutely marvelous. From a staff perspective, this location is top notch, and I am very happy to recommend it.

Lauren and Elisabeth were awesome!!! They made me feel at home and the service was super fast and friendly!!! Highly recommended!!!

We were in a pinch for a large storage unit. Upon arriving @ Public Storage, the property manager made our day! She was extremely professional and extremely customer focused! The property is well kept and safe. I highly recommend! The proud renter of (2) 10x25' units!

Got a great price. Nice and new. Manager is fantastic.

Lauren was the lady who sold me the unit. She was very helpful, friendly and accommodating. Highly recommend this storage. New, nice, and clean.

Plus: spacious areas, hassle free access, overall friendly. I've used Public Space storage on Bladensburg Road NE in Washington, DC and also on Harry Byrd Highway in Sterling, VA for a few months - both were very good experiences. Negative: I thought I would get the same with Old Ox Road in Sterling, VA thinking it's good company customer service and principles. First, I had an upstairs indoor unit for the climate control. It wasn't super cool but good enough for the short one month I needed. The low rating is due to the deception Lauren gave me regarding my move-out. I called a week ahead stating I couldn't move out until the first of the next month (when another month would be charged) because of new apartment lease start date. She told me that their location would close out account June 30th and offer me a one-day courtesy day to move with a temporary code she'd provide - must be out by July 1st. Yes, I understood policy but please don't tell me you'll give me a courtesy day and then turn around and lie. Just give it to the customer straight. Also, a promised call back from District Manager never happened and I was charged another full month. I am disappointed. I'm sure I'll need storage again, but it'll be U-haul or EZ Space. Take care.

Lauren was very helpful while setting me up with my new unit!

I want to thank Lauren for her great customer service! I was having some difficulties with my code. She eased my frustration with her professionalism and willingness to help! Great customer service! Thank you Lauren!

Friendly and knowledgable staff! Lauren could not have been more customer focused and provided nothing short of exceptional service in getting us into a new climate controlled storage unit. She was thorough in explaining all the amenities provided at this facility and even took time to provide us with a personal tour to ensure we could move in with ease. We are extremely happy with our decision to go with this location over others in the area!

Lauren is the best

Awesome service, Lauren is great!!

Saxon was very helpful and professional.

All Public Storages are Not created equal! Today I had the pleasure of getting help from Saxon and Armides! Knowledgeable and super friendly! These guys know their stuff and I’d advise anyone to go out of their way to use this facility. Thanks guys!

Are You Good Bro?

I have a unit in this location. I was out of the country for while and was not aware of the $26.00 yearly rent increase. I have already had an automatic payment setup for the payment. I realized today that I was charge $61.00 late fee for non completed payment I immediately contacted the manger of the store. His name is Noah, very great customer oriented manager. I explained my situation and then he follow the procedure of requesting for a late fee waiver as a one time customer curtsy. sure enough got approved by his regional manager Mr. Devin. I just wanted to write this review not just because of the late fee waived which was to be honest the great part of it but also just because the way Public Storage handles its customers. at the end of day what you remember is how good experience you had doing business with a company. Is very rare now days see companies still have such a policy. You don not really see it.

Saxon was very friendly, professional, and patient as I was deciding which unit to rent. He was very knowledgeable and also recommended purchasing a mattress cover which I didn't think of. Thanks Saxon for the recommendation and your excellent customer service.

Noah was very helpfull at the front desk, kind and knowledgeable. he was very accomodating anf found the option according to our needs.

I worked with Saxon, Armides, and Noah. They were very friendly and professional. Saxon explained clearly everything I needed to do to access my unit.

The guys at this Public storage were amazing! The experience was outstanding. Though I’m moving away, if I need storage in the future, I’ll be coming back here.

Awesome experience, Noah helped me out the whole way through and made the process easy. Price is cheap and best I could find in the area. Highly recommend this place.

Highly recommend Public Storage and specifically this location. Easy, efficient, & pleasant set up of account and choosing storage unit. Noah (Mgr) and Armides are very knowledgeable & personable & willing to help. Happy with the facility - very clean.

Noah was very helpful. Very clean, good price. A few more carts and this place would be perfect.

Awesome staff!! Noah & Arms are the best.

Recently went in to look at options to rent a space for some of my extra stuff and picked up some packing supplies for my move coming up soon. I worked directly with Noah and he was great! Excellent customer service and I really appreciate him answering all my questions.

My wife and I recently moved all of our furniture out of our unit and into our new house and the experience we had at this Public Storage was amazing. This property is brand new, so it's very clean and also has plenty of restrooms. However the best part about this place is the staff. Amazing customer service, I actually ended up offering a job to the extremely kind and overqualified employee who helped us check out of our unit. Highly recommend this place!

It's storage. Clean, well maintained.

This Public Storage is brand new and spotless on the inside. Noah and the rest of the team here have been extremely helpful on multiple occasions. They were even able to facilitate the delivery of multiple pieces of furniture into my unit without my having to be there. That saved me from having to drive all the way out from downtown to meet the delivery drivers. Thanks guys!

The Public Storage on Old Ox Road is a brand new facility and the staff is amazing. The staff makes you feel taken care of the minute you walk through the door. They are pleasant, professional and helpful. I'm in the sales/customer service business and I tell everyone about this particular location because of the staff.

Great service! Thanks Noah for making it easy to get a storage unit.

I had hit crisis mode and needed a unit FAST. The staff made it so easy, quick and efficient. Noah at customer service helped me find exactly what I needed - when I wasn't even sure what I needed. I would absolutely recommend this location to anyone locally looking for storage.

I have always been a fan of this location! Clean, great size hallways. and to top all that - the Manager on this location Mr. Noah is amazing!!!! Thank you guys for always being so helpful!!!

I looked at close to a dozen storage facilities in the area. This one stood out hands down over the others I saw. New. Very clean. Reasonably priced. Easy account setup. Helpful staff (good job Brandon). Our move-in experience was very good with no surprises. My only suggestion would be to have more of a variety (size and type) of carts onsite.

I reserved a 5x10 unit online Tuesday evening, the next morning Chris called me confirming my reservation. I showed up around 2 pm and he had everything ready to go for me. He was extremely accommodating and explained everything thoroughly. The facility is very nice as well being that it is brand new. Will recommend this place to anyone that needs storage.

I am impressed with the cordial service and professionalism of Mr Noah. Looking for a place to safely store personal belongs due to moving is not an easy task but Noah's ability to explain all that takes to accommodate your space required made it very easy. All brand new storage facility with security system, lights all over the area, elevators, bathrooms on each floor and very easy asphalt paved access to the storage. My husband and I were so happy with this facility that we immediately rented a 5x5 unit for 2 months and recommend this business to anyone in need of storage space. Great Job Mr Noah!

Rented an indoor climate controlled unit for a couple of months. Recently discovered half of everything I owned covered in mold. The indoor unit is not particular hot, but it's not too cool. It's humid. Ended up throwing out a ton of furniture. Noah and the staff were accommodating as much as possible. I have been working with the district manager to see if there is anything to do to assist me in the situation, doesn't seem like corporate is too concerned or interested in helping. I did not store any type of liquids in the unit and the last thing I want is to lose half of my furniture for a brand new home. I would recommend people to check on your unit often. Extremely frustrated. I would take everything if I could but I do not have a home to bring it to yet.

Got a storage unit today and had a great experience. The employees did a great job on assisting us with all of our last minute needs. Noah was extremely helping.

Noah and Armides were extremely friendly and helpful! They made the rental process quick and efficient.

I rented there the other day on Monday, and the young man behind the counter was so helpful I can't remember his name but he was wearing glasses and was pretty funny". Great costumer service.

Great service, friendly staff, excellent facilities

Excellent service and prices. New facility, very clean.

Noah was a very personable and professional guide, and there are 2 other storage facilities on the same street, Public Storage beat their deals hands-down.

Wonderful experience! Thank you to Noah and Elisabeth for your gracious accommodations. Excellent customer service!

Excellent help from Noah and Armides! Very professional and extremely helpful and knowledgeable! Great experience! Would definitely recommend this facility to all my colleagues and friends.

Chris & Noah are awesome! They are very helpful & friendly...facility is brand new and very clean. I'm a fan! My only wish is that there were climate controlled drive-up units available.

New facility with a very helpful and friendly staff--in person and on the phone. Cheers to Noah and Jessica for great customer service.

Armies and Noah was awesome and extremely helpful. Thank you!

Great service, friendly staff, new high quality unites. Noah was a great assistant

This a brand new facility and as a result it is very clean and well organized. The staff is very professional and willing to go out of their way to assist. Noah and Steph were the ultimate professionals. I took advantage of the $1 (plus fees and lock) first month move in fee which was great. Stop by, take a look around and sign up!