Public Storage Self-Storage Units at 6325 Stone Rd, Centreville, VA

Recommended! 👌

Darrell is very helpful. Great customer service!

Darell is very helpful and accommodating.

Come here if you are looking for a seamless rental experience. Victoria finished my rental faster then I expected. She was very professional, answered all of my questions, and super nice. Come here to rent a space.

Darrell was very helpful. Thank you Darrell 😀

Victoria did an amazing job today with my rental

You are awesome Darrell

Victoria helped with my rental. Quick and easy

The customer service is incredible. We've been renting there for 3 years and never had an issue. Everyone we've encountered at the office has always been helpful and extremely friendly. Only downside is that Public Storage raises rent quite frequently and significantly. Cannot fault the local people for this, they have nothing to do with it and I'm sure most storage places are the same.

Great facility with strong security and friendly staff. Victoria and Darrel have been especially helpful. Would recommend to anyone looking for storage!

Great job Victoria for answering my questions. Much appreciated!

I rented a unit here a while back, Ram royally messed up and rented me a broken unit. Had to pay my movers twice to move my stuff. Then, PS doubled my rate, when I didn’t want to rent that unit in the first place. They ended up selling my stuff without giving my a chance to even get it. Stay away from Public Storage and the is fool of a human being Ram.

You are so nice Darrell!!!!!

Darrell, u r awesome!!!

Darrell was very helpful with my inquiries. The location is nice and clean. Thank you Darrell for your help.

Victoria was a pleasure to speak with when I visit at the site she answered all my questions with out hesitating at all.

Darrell is a very good and excellent when it comes to customer service...Congratulations!

Darrell is the best he is very helpful.

Great storage and very helpful staff, esp Darrell always very accomodating.

Was a happy renter for 4 months then received notice that my storage unit rent will go up by $115 next month! 5 months and it's going up by 30%. This is unbelievable. Do NOT recommend. Stay away from Public Storage.

You are awesome, Darrell!

Darrell is very friendly and very helpful. He always ask if needed help. Keep up the good work Darrell and thank you very much:)

Darrell is always helpful when I need help. Very friendly. Thanks Darrell.

Facility is very clean. Darrell is very friendly and helpful! Will continue to utilize this facility for storage!

Darrell was very friendly. Awesome customer service!!

Darrell is very helpful and accomodating. He is awesome👍

Been storing at this location for 2 years and they’ve been great. Darryl is amazing! Every time I’m there he’s incredibly helpful. Great customer service! Broke my key in my lock and he was able to help me out & save my lock!! Would recommend this location. 2024 update - I’m still incredibly happy with this location and I think it’s been 4 years now I’ve been here. Victoria is also incredibly fantastic and they provide excellent customer service and there is always a warm smile anytime I need any help. They know how to keep a happy customer and a long lasting customer I’m goin

Darrell is big help to us.. great customer service.. very helpfull and she makes is easy for us..

Darrell good customer service!!

This place is infested with rats. There is rarely anyone in the office to address problems. The one person I see from time to time, Daryl, is very helpful and attentive, but there is only so much he can do. Avoid this storage complex.

Darrell is always available to help. He always offer or asked if we need some help. Excellent customer service. Thanks Darrell.

Great customer service will recommend to all my friends

Darrell is a nice guy and very helpful. I thank him for always taking care of us every time we need help. Thank you 🙏

Darrell is very friendly and very helpful. Thnk you

Debbie was great, quick and efficient. Showed me how to use the app for easier access!

Fast, painless, and very helpful staff!

Had an Amazing Experience Here Marissa was Here to Help me and provide me with all the nessesary Information to make sure i was conftarble with The Sign in procedure, Marissa Was a Great Person, Thank you so much for all the Help. Highly recomend coming here.

Darrell was so accommodating and have a good customer service.

The whole process was easy and smooth. I ended up switching to a drive up instead and the transition to that was seamless. Stacy helped me and she was wonderful. She answered all my questions and got me through the whole process in under 10 min.

Very helpful. Communication was great. Thanks!

Darrell is very hepful 😊

Amazing service very helpful

Continúes to give great service

Darrell is a awesome Employee and cares a lot about the customers. I really appreciate his help.

Bait and Switch marketing. Poor customer service. I had a bad experience with Public Storage and would never use them again. Public Storage uses bait and switch marketing tactics. I joined during a promotion where the first month was free, which is the bait. When I signed up, there was an initiation fee and mandatory lock purchase ($20) that are added that is not disclosed until the very last step in the process. In fact, on the first page of sign up there was "Rent for this much today" message. By the final page, that number has increased substantially while nothing else has been added or changed. There is also an insurance fee that is free for the first month. To add insult to injury, the web site repeatedly failed and I had to go to the storage site to sign up (very inconvenient). Even worse, I called and talked to the site manager who said "Come any time between 9 AM and 5 PM." So I can at 2 PM and the office was locked and nobody was around. I called the office number which went to voicemail. I called the 800 number that after 5 minutes of question simply transferred me to the office I had been calling. I waited 25 minutes for someone to show before leaving to run an errand. I called back before leaving the area and the facility guy answered this time - he said he had been "Inspecting the facility" (for 25 minutes?!) Do yourself a favor, go to a different storage facility, there are many in the area. If this review was helpful to you, please give it a thumbs up.

Stacy was very helpful. She was able to answer all of my questions with no problem.

Darrell was super helpful!

Excellent customer service & very knowledgeable.

Darrell continues to give me patiently good service.

Debbie provide us excellent service, and was very helpful