Public Storage Self-Storage Units at 14601 Lee Highway, Centreville, VA

Debbie was awesome...so I gave her the rest of the evening off....Jackson

Called for information about renting a unit Victoria was great she answered all of my questions very professional and helpful and polite....

Debbie was super nice in helpful in renting a new unit and vacating an old unit! Highly recommend this property for self storage!

This location is great! Debbie is a gem! Professional and courteous!

Karen and Darren were friendly and helpful in fulfilling our storage needs and in addressing problems. And shout out to Debbie - very helpful!

Debbie was great and helped me get a unit at a great price. She is very helpful

Debbie was very helpful. She got me a unit at a cheaper rate. Would recommend her to my friends. Thank you Debbie

Debbie gave great service. Answered all my questions and got me the right size unit for my needs.

Debbie was very efficient and helpful.

Debbie was very prompt on the phone. Detailed and well versed. Then received same display of professionalism in person. Made my experience very pleasant. Thank you

Stopped in to get prices on some units Debbie was very helpful and friendly best costumer service I have experienced in a very long time would recommend this facility to everyone.

Debbie was great!!

Nobody ever answers the phone, nobody is on site to assist with ANYTHING. Left voicemails and they never got back. Take your money somewhere else, we’ll be canceling our storage.

Debbie was super kind and informative! Definitely the best storage rental experience I’ve ever had!

Very good debbie thank you

Debbie was great she helped me find the right unit and helped save me some money

Debbie Thanks Good Service

We used this storage location recently and Debbie provided excellent customer service. She was efficient and very personable. Thanks so much!

Thank you for working with me on time. I appreciate it. Everyone was awesome, professional, and friendly. Thanks! See you on the next one!

Debbie was really helpful and save me a little bit of money too. She should be giving classes on customer support.

Debbie was extremely freindly, helpful, knowledgeable and professional. She took the time to show me available units and answer all my questions.

Debbie was very helpful as we looked to transition from one unit to another. Answered questions, helped us identify the best unit location, and completed the whole process quickly and easily.

Debbie was great! She git my the unit I needed and helped with getting the app downloaded on my phone. She is awesome

Thank you Carrie for helping us with prices and sizes today

Debbie. You are the best~~!!

Debbie gave great service and has helped me with my unit within the time that I have been here. She is friendly and would recommend her to my friends and family.

Great service! Clean space! Carrie is great!

Debbie gave great service. She helped me with the app and got me a new unit. She is awesome at what she does.

Debbie the store manager was extremely helpful, She helped me setup my account for the storage unit and I got a great price on the unit. Highly recommended

Debbie was very nice & super helpful when I stopped in to rent a unit!

Had a pleasant experience stopping in to learn more about renting a unit. Debbie was nice and professional.

Debbie was a big help. She helped with my rental and app sign up.

Carrie was so helpful!!

Hey there! Debbie took great care of me while getting my storage unit set up!!! Very helpful and I saved money and time too!!!

Debbie was very helpful and very thoughtful, what a pleasure , made me feel right at home!

Storage areas are your basic storage areas. The issue I have is out of the 3 times I've been 1-nobody on site. Sat in my car and waited for 30 min until someone showed up. 2-had a question and was told I'd need to come back when the manager is there.. .all 3 times there the manager has not been there. Bought my own lock only to get there and find out I have to buy their lock for the roll up doors.

Clean storage facility. The elevator doors close too quickly, and you have to get a key from the employee to use the bathroom. Employee off or not at desk, no bathroom. Not 24hr facility...

Stopped in to get prices and rent a unit and Debbie gave excellent service. She was able to help me get the right size space that worked for my budget. The property was clean and kept well. Would recommend to anyone looking for storage.

Debbie was great got me in and out fast and helped me download the app

This is a great place to store. I love the environment, it’s very clean and the staff is very welcoming. I spoke to Errol, regarding the unit me and my wife has at the location and he was so helpful and patient with me. He answered all of my many MANY questions politely and diligently explained the processes and policies so the we remain informed. Thanks Errol. Your help was much appreciated.

Thank you Carrie for telling me about your prices and what size is needed you explained everything correctly happy holidays

Was a very nice experience Debbie Maddox was very professional and was a great help

I was interested in seeing a storage unit and rates Debbie Maddox was very helpful with me questioning her She answer all my questions She was very knowledgeable and very patient and nice !

Debbie Maddox was amazing, very helpful

Got amazing service from Debbie! She’s so kind and her customer service skills are amazing! Highly recommend

Debbie 5 Stars was extremely helpful and got me set up with a new unit one no time. Highly recommended!

Super clean. Well-managed, friendly, knowledgeable manager named Debbie.

Renter beware! I do not know if all storage companies are alike but this one is constantly raising the rent. My rent has MORE than doubled from 2 years ago. There is no explanation or justification for the rent hike, they just email you that the rent is increasing. It is simply a money grab and they know it's a hardship for people to move out before the rent increase. Shop around before renting at Public Storage.

Great service by Debbie. Very helpful and great customer service,friendly. 14601 lee hwy Centreville va 20121

Thank you Debbie for a very fast and an informative service! I appreciate your help!

I recently visited to get some information on your Storage and your employee Debra Maddox was so nice, patient, and helpful with all the questions I had, and I had A LOT. she didn't get irritated or frustrated with me she kept her calm and even made joking comments with me. She is truly amazing and the reason I'll definitely be back.

Thank Carrie for answering all of my questions, I have a better understanding how to proceed.

Debbie was amazing and made my experience a fantastic one. She definitely made me feel comfortable with my choice of company. Highly recommend if in need of a storage unit.

Awesome customer service very nice

Debbie was very helpful very polite and very professional

Debbie was professional and courteous to my requests. Will come again soon! Thank you Debbie!

Fantastic location and Debbie was very helpful. She answered all my questions. She also went to the entry gate to make sure I understood the different options to gain entry.

Debby was very helpful in getting me set up. Great experience!

Great customer service. Debbie handled rental and supplies with efficiency and courtesy. We’ll-maintained facility.

Rented a space from Debbie and she was awesome! She helped with all my needs. She showed me the online app and was able to download in the office.

Thank you Carrie for your help regarding my unit and payment couldn't ask for more on this bright day

Debbie was fabulous very helpful kind and patient with a couple of seniors. Debbie assisted throughout the process which was confusing.

Debbie is incredibly professional and SOOO HELPFUL! She made the process so simple.

Debbie! Very helpful.

Carrie is the best! She was able to help me make an online payment and set up auto bill pay through the app. Thank you Carrie!

Debbie was amazing. Very helpful

Great location & service. Found my improperly locked unit and let me know. Kudos to Carrie for helping with my broken key. I love that the app opens the gate.

Debbie provided superior service when my husband and I rented a storage unit.

Great experience. Debbie was extremely helpful. Would highly recommend.

Debbie is super awesome!

This is a clean facility and Debbie was very helpful and knowledgeable about what she offers. I would definitely recommend to someone else

Had some questions about the place - Debra Maddox was friendly and professional in answering them.

Agent “Tanya” - knowledgeable, efficient, patient, and gracious!

I had to use this units for a while. There's other public storage on Stone Rd, but the customer service is not good. That's why I rather the one on Lee Hwy.Tanya, the lady at the customer service knows her job. It's always a good experience with people know how to work in customer service, dealing with the clients in a very professional way.

This my first time rent with Public storage. Debbie was so Good for helping us. thanks Debbie...!

Nice facilities, convenient access, friendly customer service from Debbie... I recommend this location for all your storage needs!

Tanya was excellent and extremely helpful!

I love this location, it is clean and the staff is nice. Khadija is always so nice and helpful whenever I have questions.

Debbie is awesome. She was able to give me all the information I needed to renting a unit. She is very professional at what she does. She has a very friendly welcoming smile and made everything easy.

Came in today for a few questions regarding my unit and Debbie helped me out excellent customer service props to her

Debby was very helpful .

Thank you Carrie the manager for helping me rent and relocate my storage great day and saved time than you

Debbie helped me to rent a space and she was super nice and knowledgable.

Debbie was great at time of rental. Showed me the units, explained the prices, processed changes to my benefit.

Debbie, she was really helpful

excellent! ms. debbie is working great for me!!

The only problem I faced at this facility was that the light switch is broken and even though I have requested but no one has fixed it yet. Hoping it will be fixed soon but other than that it's well kept and very easy to access 7 days a week.

Debbie and Vanessa was absolutely amazing!!!

Good

I was helped by Tanya and she is extremely efficient and made the process super smooth. I’m very impressed with how easy the process was and how they provided the storage lock. Everything was explained by Tanya in a clear manner and she was very knowledgeable about the units and answered my questions. Great customer service

Carrie did a great job explaining everything that I needed to know. Thank you carrie!

Debbie was very accomdating and helpful. Tha k you so much.

Debbi helped me with locating the correct storage unit that would be best for what I needed. Her customer service was A+.

Debbie made the process easy and seamless!

Debbie is a great employee at Public Storage!!! She helped me with all my storage needs. Highly recommend going her if.you have to rent a unit or have any questions.

BEST PLACE EVER! DEBBIE IS GREAT!! SUPER FRIENDLY AND HELPFUL!!

Ms. Debbie store manager was very professional, helpful and friendly. If you are looking for a storage unit I recommend speaking to her

Great service

Debbie was very helpful and professional

Debbie was amazing and very friendly. Will love to work with her.

Tonya was extremely helpful and curiosity.

Rented a unit today and they did not have the size i needed Debbie was very helpful in getting me into a unit for the same rate for smaller unit. She was very professional and gave great customer service. Great employee.

Debbie Washington great. Good customer service

Debbie was so helpful & explained everything !

Thanks Debbie for getting a storage unit up and running for us. Very easy process and was able to see the unit first.

We had such a great experience! Debbie is so very helpful and professional!

Debbie thank you to help us ❤️

Debbie is amazing!

Debbie was the best. Public storage took care of all my moving needs and with a smile and good suggestions too.

Debbie was efficient and professional. Highly recommend.

Debbie is the best service and very nice Lady. Professional work!

Ms. Debbie was awesome during our process of renting a unit! Such great customer service!

Debby was awesome.

Debbie was very helpful to me and a nice person that solved my problem right of way. Keep up the great job

Debra is a super friendly informative customer service manager has done wonders there! Keep up the great job!

This place is a den of thieves. I asked about renting a unit until the end of the month they said you can do that. Later I find out they didn't cancel it and charged me for the following month. I also learned that these guys charged my credit card without authorization, as I disabled auto-pay before they charged me. I'll never rent from this place again, and will recommend everyone else to take their business elsewhere.

Debbie was a great help!

Ms. Debbi actually provided great customer service and answered all questions and needs in a proper way, very happy being here

Went to check as potential storage site. Neighbor highly recommended. Edwin was extremely knowledgeable and helpful. Facility very nice and clean. Can see why it has so many positive reviews!

Came in to rent a unit and Debbie gave great customer service. Helped me get set up for the public storage app. She was very professional and explained everything we needed to know.

Thank you Jay for helping out and getting me through the process quickly and efficiently, awesome service.

They truly care about the customers and give you an excellent experience and customer service

Nice and clean Storage

Great storage facility. Worked with us to find the right sized unit at a good price. I would recommend this facility.

Good I have 7 years in this storage.

Told them upfront how long we needed the unit due to only needing it for helping with a transition of a move. We were told this would not be a problem and would not be charged any auto fees when canceling after one month. This turned out to be false and we were penalized when closing as scheduled. I would not recommend as their prices were not honest.

Good customer service from Jay!!

Clean and safe place to store, great staff like Jay. Thank you.

Great customer service from jay.

Location was conveniently close to my old home; moving things there was quick and easy and I was able to set up over the phone w/o any hassle. The storage locker was fine overall, but there was some a leak in the roof that was allowing water to drip down on my stuff on rainy days near the left middle side of the storage space. I wish I had relented for another locker, but I was in a rush at the time of setting it up and decided to work around the issue, instead. Still : PS Centreville - get that roof fixed on Bldg 8! As a result, I only put plastic tubs that were fully sealed in that area and when I wiped the water off of each one as I was moving out, I was glad I made sure to do that. All my other things were dry/safely stored during the 2 month period I had kept my items in storage. Staffing at the location is extremely minimal w/ COVID protocols in place, so please allow extra time and keep that in mind when scheduling time to manage anything admin-related. Thankfully, their website is easy to use via mobile and desktop for most of the items beyond a physical check-in. Overall a 4/5. Good enough; not great, but it did the job.

This place is great! I've been at other places and this place is temp controlled really well and doesn't have that smell other places have from the rodent control substances. Additionally, the staff is really friendly and have things that really matter like big carts to move things in and out.

Convenient and clean

Very easy to set up and use. Amele was very helpful and customer service focused! Would rent at this location again!

Thank you for speedy service today Jay, awesome.

Hi, Jay here was really good and walked through the process, he was very professional.

Easy to use and very friendly staff.

I have had my personal belongings at this particular Public Storage location for several years. The staff here are always friendly. Of particular note, Jay, has gone over and beyond being helpful. When I walk in he always greets me with a smile. I cannot imagine anyone being more helpful than Jay. He is a big plus to this company Also, manager Vanessa has been patient with me. I lost my keys THREE times over my time here. She is the one who had to come here three times and cut the lock for me. I bet she knows my storage number by now. As embarrassed as I was telling Jay I lost my keys again, he never caused me to feel dumb or a bother. I highly recommend this location!

Today, I met Jay. He was an excellent guy.

Jay is good custermer service for me

Everything was smooth while reserving my unit online also Amele was there to help me.

Jay got me out very quickly today with my rental thank you!

Checking in online is the easiest way to reserve the space

Jay was awesome at helping when we moved house. Had to arrange a large truck to pick up the entire storage unit full of stuff. Excellent service!

JJay provided Awesome Service! Go check him out!

Public Storage Centreville was a good place to store our belongings. The staff were always helpful and professional. It was always a clean facility.. The initial cost of renting a 12x20 unit was great. However, within 3 mos. the rate increased and every year we were there the rate increased. Last increase was over $40. The longer you're there the higher your rent will be. Public Storage should give discounts to long term, in good standing patrons rather than sending an email saying don't leave we'll reduce your rent by $35. None of this issue reflects on the employees...it's the business model that seems flawed.

JAY IS EXCELLENT. HIGHLY RECOMMENDED..THIS MY SECOND TIME RENTAL. LOVE YOUR SERVICES.

Great experience and friendly staff. Recommend for anyone needing storage in the area!

Very good service..

Great experience. Renting was easy. Very professional staff and transactions.

Always I have excellent services with Mr.Jay

Great services Jay got me out very quickly thank you.

Careful. Tell you one thing and don't honor it.

Time I had here was really nice . Very helpful staff . Easy when I had to cancel .

Oct. 2019 - Danielle made everything so easy! From renting the storage space to choosing boxes and moving supplies, she was professional and helpful. Highly recommend coming here. Nov. 2020 - Move out went easily and staff was quick to do a final walk through and sent my final receipt. No hidden charges or problems.

Amele was wonderful - very professional - talked us through our storage needs and then made the perfect recommendation! We are very pleased!

Everything was so smooth all the staff was well experienced and well trained. I wish I could give more than 5 stars.

My experience utilizing Public Storage has been nothing but great. The office personnel and managers are so kind and eager to help. Thanks you!!!

Jay was great! Pleasant experience!

Very easy to complete online, great customer service in the store as well!

Jay is great at what he does

Jay was were very kind and professional.

It’s clean facility. Highly recommended.

Wonderful service and people!! Thank you all

Jay was amazing and the service was the best I have had. They where always kinda and helpful.

Dallie,Jay Outgunning customer service

Jay is a good rep.

Very nice people here and they have been very helpful

Great costumer service,Danielle was very helpful she helped me find the right storage for me.

Danielle and Jay are very helpful and nice to talk with , been here a long time know good people these are keeper 😋

Service from Jay was phenomenal & helpful!

Jay helped me with online services, thank you

Jay answered all my questions today, I will need a bigger space later and he helped me.

Danielle is very helpful and was lovely to talk to. Great customer service! Would definitely recommend

Awesome service ! Great attitude and clean facility !

Great space, clean and accessible and secure. The price is quite steep no matter what size of storage unit you rent.

Jay was very helpful setting me up.

Jay was very helpful with my move in!

Jay was the best and took great care of us!

Jay,thank you for helping me. Good jobs

Jay is awsome customers service. He is very helping me a lot.. good recommend 👍🏼

Jay and Danielle were fantastic!! They helped us find the best unit at the best price!! So happy we chose to visit today!

Danielle and Jay were very customer oriented and followed up immediately after our reservation. Showed us the facility and we felt good about our decision with Public Storage!

Awesome customer service. Jay was very helpful and speedy with answers. Love it

Made a reservation for the very next day and I got my very own public storage space. It’s a fast and simple process and doing it online makes it even easier. Jay has been so helpful and I’m so excited to use my storage!! Thanks so much to the Public Storage team! You guys are amazing!!!

Price increased just after 3 months of rent. Over $40 increase! One month cancellation needed compared to other companies I have been with that only require minimum one day cancellation. This place also requires an extra charge of a fee for an extra month when cancelling.

Jay was very helpful when I showed up to pick up my unit. Very thorough support.

Jay made it very easy to secure my storage unit.

Worked with Danielle and Jay, who are very friendly, knowledgeable and professional. My first time renting and they made the entire process very easy.

I am ALL about some efficiency and needed a space to secure my storage immediately. I had a personal follow-up call from Jay to ensure I can reserve a spot. Had to work through some adjustments from the original sized space that I had reserved online; however, due to Jay’s efficiency and helpful nature, I was able to secure a working space upon walking in. Jay and Neil were present during my walk-in and were extremely kind and quick to answer all of my curiosities, as this is my first utilizing a public storage unit.

On a Saturday morning and busy day, had an amazing agent name Jay who patiently assisted with every needs and inquiry we had. Highly recommend this location.

Jay was awesome!!!

Great service from staff. Safe and secure.

Jay was very helpful in the time that had my storage area

I went to my storage today feeling ugh , until I interacted with the employee Mr.Jay. He is a VERY NICE PERSON, and he really does try to help out as Much as he can. Plus he is not BAD to look at 😜. My over all experience after Mr.Jay helps me is WONDERFUL !!!!!! I’m happy !!!!

The managers at this location are extremely friendly and very willing to work with you with pricing, the exact space your looking for and including customer service! Danielle especially was very helpful throughout the whole process of getting a space there and was very welcoming and knowledgable from start to finish of what to get. Most definitely happy to get a unit here from the help of Danielle and would highly recommend!

Jamie and Jay are very nice they took care of me. This location is great and professional! Thank you

Today I worked with Danielle and The experience was more than exceptional!! She was a absolute joy to work with, she was more than willing to assist me and answer my questions and was extremely knowledgable. I will always come back to this location with confidence knowing my items will be safe and sound and I will most definately reccomend this location to all my friends!

The best customer service all around, i will definitely recommend to all my friends and family in the area. Very clean facility, and attentive personnel.

This is my second time rent in my a storage unit at this location. Jay took care of me and was very helpful and very patient I was unsure of the unite size I needed this time so he walked me thru a few options to find the perfect one I needed. I had to leave before sealing the deal but I came back and he had me in and out with-in 10 minutes. To anyone who is looking for a a place to store there things I highly recommend this location. It is well kept and it's always clean and the staff is very friendly.

Jay is very helpful and professional! Finished my reservation and all paperwork within 10 minutes. I’m very satisfied with his service and easy going attitude. I highly recommend this office.

Was there last Monday. Service was good and fast

I rented a climate controlled unit about a month ago and have been very happy with this location. It is clean, well maintained and the service I received from both Danielle and Jay has been very helpful and professional. The location is great and I would highly recommend them.

The staff was instrumental in providing information the allowed my after hours account. Jay is friendly, courteous and provides outstanding customer service

Great experience. Easy to get up and running with my new unit.

The staff is very welcoming and super friendly. I’ll be sure to recommend!

I came here to buy some damp check and stretch wrap for my Dad. The person working there Danielle was very nice and helped me find the products that I needed.

Jay was incredibly helpful and friendly, and the process of getting my unit was quick and streamlined. Everyone in the office was happy to answer questions and offer information. I will be here quite a lot and it’s nice to feel welcomed and to know I’ll have help available if needed. Great experience!!!

I stopped by to get some boxes for a up coming move and Danielle was so helpful. She explained the sizes in great description and helped me to get the right boxes we needed

I don't write reviews but I was asked for feedback on how the service was and it was very good, so Jay helped with our storage rental and was very detailed at the time of the rental, everything went smooth and quick. Thank you!

Have not moved in yet however Jay and Danielle have taken great care of me and my family as we transition from central Texas to the Virginia area. My experience so far with this public storage facility has been the best of any storage entity or any Public Storage facility so far. Our household goods should arrive in a few days and expect our experience to be as stellar as it has been thus far.

Just signed up for a climate controlled space and was given the Grand Tour of the facilities by the very friendly and informative Danielle at the front desk. Large multistory building with keycode access to parking lot as well as interior spaces. Automatic lighting worked fine and shows good cost-savings on Public Storage's part. Except for the pounding and banging =I= did putting together some of my own shelving that I brought with me and right after I signed up, the facility was relatively quiet and the environmental controls seemed to be working fine - reasonable temperature and humidity (in the DC area yet!) I do not fear! And I thought the pricing was right as well.

My experience was great. Needed a storage fast. Danielle was awesome. Extremely helpful. I got exactly what I needed

Helpful and friendly employees, secure access, and nice facility. Only rented for a month but it was a good experience. If we need storage again in the future we will use this location.

Julie and Jay were so helpful! Even though their location was full, they helped me find a sister facility close by that had a storage unit with everything I wanted! Awesome customer service!! They are why I’ll come back!

I made a reservation online Jay called me 3 times same day back to back left 3 voices mails saying same thing then when I asked why he said he didn’t Kind of a little argument with me as customer I got storage there back 2012 and 2015 young lady was nice but this guy jay now harasses customers for no reason I will not recommend this play staff jay rude

The inside building is very clean, Jay helped and explained all and everything, thank you.

Es un lugar que tiene fácil acceso y presenta un nivel de seguridad aceptable. No me gusta el olor a humedad existente, el que reportes algo que la administración debe resolver y no resuelve en definitiva. Pienso en cuanto encuentre otro que sea cercano o incluso un poco más lejano, mudar las cosas.

Very friendly staff and clean storage unit

The Public Storage experience was professional, courteous and exceptional. Darryl focused on timely and relevant customer service and utilized his knowledgeable to meet our family storage needs. Thank you Public Storage or your commitment to excellence.

Excellent customer service. Jamie and Jay were super friendly and very helpful. I would recommend this location to anyone.

Pros: Great service from Darrell. Very friendly. Cons: I had a reservation for my vehicle and when I arrived, it had been substituted for an internal unit. For obvious reasons, this would not work for storing a vehicle. Due to this, I'm paying 700 dollars more over the life of my storage. If I had known about the substitution, I would have booked with a competitor.

This is my first time renting a storage locker, Jay was the manager he was very personable and straight forward with everything! Thanks!

I was ver impressed with the quality of service. He went out of his way to help me out.

We rented a unit at this location and moved our items in today. The location has easy access off the highway and it was no problem for us to maneuver a moving truck around the property. The gentleman who helped us was very friendly and efficient! He pre-empted any questions we might have with thorough but easy-to-understand instructions. The location is clean and felt very secure. We are grateful for the good experience after a long weekend of moving!

Convenient location and facilities. Jamie and Emily helped me in a friendly manner to open an outside storage. It is secure, easy to access and clean. Thank you.

The people here, Jaime and Jay were very nice, renting my storage unit here went very fast and easy, and they both were very helpful!

Property is ok. Problem? Public storage doesn't tell you all of the "other costs". I was told a certain price (discounted for first month) and when I checked in, I had to get insurance, a lock and an admin fee. No problem. I understand that they are necessary, but let your customers know when giving the price. Don't be dishonest. Add on to previous review... Very deceptive. Total rip off. I would not recommend using them. Better options everywhere. Rude customer service as well.

M. Ali provided excellent customer service...James

Great location, great service! Daryl and Jordin were both very helpful during my initial move in and when I came back the next day having changed my mind and wanting a new, different one. Price was reasonable, process was easy and fluid.

Emily was very professional and kind. Easy access and location on Lee Highway, Centreville, VA

I really recommend Mohammed Ali. He is very nice and excellent! Even though the weather is extremely bad, he show me everything around the storage, in detail! Very kind!!

Staff was helpful and prompt. Storage pace was spacious.

Jordin and Jamie were very helpful during my move in. I highly recommend this location.

Jordin and Jamie were very helpful and delightful when closing out my unit here. I've used this location for two years and haven't had any issues or concerns.

This was my first time opening up a storage unit. Jordin has helped me a lot and made the process of opening up a unit easy. Thank you so much Jordin for being extremely helpful today! :)

Facility was nice and clean. Staff was super friendly. Had Jamie show me a few units to look at spacing. She was very informative and was able to answer all my questions.

My experience with Public Storage was great

I liked their service and their price. The staff ( two ladies) were very friendly and helpful. I highly recommend this place.

The staff here are some of the most rudest people I’ve ever meet.

Excellent customer service, specifically Tiffany!!

Mohammed Ali, was a great help and very supportive in the process of explaining all the steps and options public storage has to offer. If it was not for him we would have not rented here. Great quality, great service and great employee. We met some other employee who was very rude and not helpful. We were pushed to go to another location much further and definitely we were not going to rent but Mohammed Ali changed our mind. Because of the great service Mohammed Ali provided, a relative also went to rent in the same location. Thank you....

I rent there 2 spaces and I like their service, the employee their been very helpful in both times, the first time it was a young lady manager and the second time it was a gentleman called Mohamed who was very nice and helpful showing me different options and his suggestions really met my needs.

This facility is perfect for me. It is also clean and easily accessible. Mohammad Ali help me with all the details and explained all the paper work. He was very patient while I was deciding the size of the unit and he showed a 3 different units so I could make my decision. Loved working with him.

They have a fantastic group of staff members. So helpful and sweet. I have used their services several times over the years and remain truly impressed. They have a staff member, Mohammed A., that went above and beyond to help me. Great experience!

Excellent storage facility! I was a walk-in on and my initial contact was with Natasha. She was very professional and knowledgeable. On the day I signed application and moved in, the facility representative was Mohammed Ali. He too was very professional and super helpful. I highly recommend this facility

Mohammed Ali spent quality time with my son and I assessing our needs and showing us various units. He took the time to explain to us billing and payment options as well. I was extremely pleased with his service and genuine wish to help!

Mohammad A. gave detailed information about storing, advice, and overall customer service!

Very nice gentleman, Mohammed Ali

Very nice facility. Mohammed Ali was at the front desk and was very helpful and polite. The process of renting a unit was very easy and quick. Mr. Ali was very thorough in his explanation of everything. The area looks very secure and it's a great location to my home. I would recommend this business.

Wonderful experience. Mohammed Ali was very helpful and made sure we got the best deal and the proper unit to fit our needs.

Check in was quick and easy. Mohammed Ali was great to work with and very helpful. Very convenient storage facility

natasha was great! very professional and well spoken. units were clean and presentable. will definitely rent here again.

Service was great! I rented one room but I was given option of better storage unit. Customer service was excellent!

Natasha and Danielle were most patient and helpful. We were moving from Georgia to Fairfax, VA. It was stressful, but these youngs ladies were in routine connection with me, and made sure things were ready when we arrived. My thanks to them.

I was very impressed with the quality of service that I received. I made my reservation online so when I went to the location to confirm, my request was handled in a prompt and professional manner. The onsite property manager, Danielle, was excellent! She walked me through each step of this process and explained everything without confusing or making me feel pressured to end the transaction. Kudos to this location...job well done!

Mohammed Ali was very polite and helpful.

Great experience at this one. Mohammed Ali was wonderful and very helpful.

Mohammed Ali is the greatest. He was very professional, informative, and helpful. Great experience!

Mohammed Ali good

I came in on the 4th of July, and Mohammed Ali was just so kind and helpful! He was a complete delight!

I was moving in May and I just needed moving boxes. I was greeted by two very friendly, helpful women. Natasha and Danielle were awesome! They helped me select the boxes that I needed and helped carry them to my car!! It’s wonderful to see such young women with such fantastic customer service!! A+++

I moved from PA to VA and my contact person Mr Mohammed Ali was not only professional but courteous and very knowledgeable of my surroundings. The experience was greatly rewarding and facility is easily accessible and very clean.

Great location for me and Natasha was great.

The staff here was nice and friendly! The service here is great! Mohammed Ali was very nice and helpful. I highly recommend this location for storage facility. They have many options and different sizes.

MOHAMMED WAS HELPFUL IN SIGNING ME IN FOR MY STORAGE UNIT.

Mohammed Ali was great!! he was really good he needs to be employee of the year very friendly and very knowledgeable! Thanks Mohammed!

I cannot say how horrible this location is. I use to store my items in another storage and there was never an issue. Last night I got locked insider Public Storage. The gate for my car to leave would not open. I called them and the man there was telling me it was because I tried to leave late. NO IT WASNT! When I got there even at 7 there was a couple waiting for what I now believe to be someone to open them, because as soon as I typed in my code they ran into their car and drove off. I then got a police officer there who tried to open me for 3 hours and could not. I called again to speak to a woman who was extremely condescending and rude. While I was talking to the officer she was interrupting me. I told her I was talking to the officer and she demanded that I pay attention to her. I told her he was asking me questions. I ended up having to leave my car there, and the police drove me home. I then had to take an uber to get my car there this morning. When I got there the woman at the desk at had a customer and was waiting to talk to her about what happened. She asked me do I need anything and I told her I had to leave my car last night because the gate wouldn't open. She said oh that was you no wonder you left your car. And the said so... what do you want. SO rude. I have been calling them all day and they wont pick up the phone. Their Instagram has blocked me now since I told them my story. This is the worst company experience ever and the worst customer service ever. UPDATE: On Thursday, May 31, I got a call from Jillian Gonzalez, the area manager of Public Storage. She informed me that she tried to get in contact with me on Wednesday, the day before, not because of the fact that I was locked in the storage place for HOURS, but because she saw my Yelp review. She then informed me that the review would hurt her JOB PERFORMANCE and asked me to remove it. I was actually shocked when I saw such glowing reviews of this place. Now I know why. She calls people and asks them to remove it because it affects her job. She then then tells me that she sent someone over there but when they got there I was gone. WHEN?? I asked her this multiple times but she refuses to tell me when. She then tells me she would refund my uber fare with a Public Storage CREDIT, not a check. Did I use a Public Storage credit to pay for this Uber? She then leaves the most asinine emails. She tells me her boss knows all about her interactions and she is forwarding my emails to her as a way of intimidating me. She wont answer my questions about when this person supposedly came, and is pretending she never told me to delete my reviews, so she can have a better performance score at her job ($$$$$). She is a liar and not to be trusted. I now question the reviews here. I have a feeling shes a scammer, and shes definitely a liar.

Facility is good. Staff was very helpful and suggested places to go get a ride and helpers.Overall, all good. If the slider locks on the storage space were a little more ergonomic to open and close, it would be great.. not a deal breaker though

This storage center was great! Mohammed was very nice and helpful!

Mohammed was very friendly, extremely courteous and took the appropriate amount of time to explain everything to me. He was extremely patient and I'm very glad to have found a unit at a competitive price point.

Very pleasant experience and Danielle was very helpful and friendly

MOHAMMEN WAS GREAT. HE WAS VERY FRIENDLY. GREAT EMPLOYEE

The office staff is absent frequently. So make sure you go to the restroom before unloading. No pun intended!

This place is great! My husband and I are expecting a child and Mohammed made sure our unit was accessible and close. Excellent customer service!

Mohammed Ali helped us today. He also gave us discounts and explained us very kindly and guided us. I strongly recommend everyone to use this place. It is very kind and helps to use at a good price. Excellent!!!!

I absolutely love this location!! Best service ... this location was completely cooperative with the fact that I could only move my stuff after work in the evening... I’ve rented from other locations, so far this is my favorite one

I had a great experience! I was really stressed about finding a storage unit, but when I got to this particular Public Storage, I was greeted with a wonderful smile from Mohammed Ali. He knew exactly what I needed and was extremely helpful. He told me everything that I needed to know, and made the process incredibly stress-free. I left with a big weight off my shoulders, thanks to Mohammed. He's the best!

Convenient location.

NATASHA and mangers are great help thank you very knowledgeable and helpful.

I went online to rent a small unit to assist me temporarily in a local move. One of the agents, Mohammed, called me right away, and set up an appointment. When I got there the next day, I couldn't have asked for more informative and friendly service. I work in the customer service industry, and I will see he was an A+! If I could give more than five stars, I would. He took the time to show me the unit, actually walk me to test my code, and went over the details of the contract clearly and accurately. This is not my first time to rent a storage unit, but I can say by far that because of Mohammed, this is the best experience I have ever had, and I will definitely be recommending my friends and family to this exact location.

Muhammed Ali was one of the best customer service I've received he was orderly and did everything swiftly and to the point

Great and convenient location. Mohammed Ali is very pleasant and inviting. He explained everything very clearly and detailed.

Worst storage facility with which I have ever dealt. If you open a storage unit here you will deeply regret it. The customer service is horrible. They have no equipment to use to move items to and from storage units. The lighting is terrible. The main loading dock area is always a mess and smells. The sign above the entry way to this Public Storage location should read: "Abandon All Hope Ye Who Enter Here".

I was pleasantly surprised with the level of service I received. Mohammed Ali was very helpful in providing everything I needed and best of all, his smile was the best thing to brighten my day. Thank you Mohamed!

Good service (Staff name Mohamed Ali)

I had a very pleasant experience with Public Storage I was a little iffy on coming because of my my previous experience with them but I have to say this time went very well. Errol was amazing definitely helped me out and he was very patient with explaining everything to me. If anyone is looking for a storage unit I highly recommend you talk to him.

Very pleasant experience! They are very helpful and took the boxes out to my car. A very nice young man worked with me and the gal behind the desk itched in as well. Great Job you guys!

Exceptional customer service! Both ladies working were friendly and very helpful.

Mohammed and karen were professional, extremely helpful, and funny. If you want a stress free experience i strongly encourage you to stop in and see them.

Mr. Mohammed Ali from Public Storage Centreville VA was exceptional. Great customer service and knowledgeable of all the products and services provided by the business. Thank you sir for making a seamless and quick check-in.

Received great service from Natasha - our appt to sign up was right on time, she explained everything to us, took us to the unit to inspect and then back inside to finish signing up and making payment. We've started moving some items in and everything worked fine.

Great customer service. Very clean and secure location.

Mohammed was very helpful, fair , worth the choice.

Public storage is very clean and great. Mohammed ali he gave a tour. He was very kind and friendly. I will recommend!

This is my first experience renting a storage unit. Mohammed was very kind and helpful and explained everything I need to know about the facility. He gave me a tour and assured me that it is safe and secure.

The location was perfect and the front desk personnel Mohammed was very courteous and professional. The facility is very clean with a good locking system on the doors. You do not have to purchase a "special" lock. $1 for the first months rent is a nice perk. Recommend highly.

Mohammed Ali called me a minute after I booked the unit online and asked when I wanted to come by. Prompt and accommodating employee.

Great place with friendly helpful staff. My unit meets my storage needs, maintains good temperature all times, easily accessible. Monthly payments are automatic so very easy. Overall great facility!

By far one of the best storage facilities if not the best in Centreville. Staff are very nice and knowledgeable. Their rates are ok, but the cleanliness is superb. From the bathrooms to the hallways, to the rest of the property, everything is spotless.

Mohammed Ali was very helpful. He waited for me for 10 minutes after the store closed. He cater to my needs in a very caring way. I will recommend Public Storage to anyone based on the agents performance.

Great place and quick move in. Mohammed was very kind and helpful.

Mohammed Ali gave me and my mom a warm welcoming and gave us a tour of the storage unit since we are putting storage there and help put some supplies in the car for us and treated us with a friendly and polite manner.

Facility is large, clean and well designed. Jenifer & Karen were great to work with. Very well versed in the policies, friendly, and attentive.

Mohammed Ali was exceptionally helpful & extremely nice. He was very patient with me , his customer service is outstanding !

Great customer service,Mohamed Ali helped me alot,he was Very kind and patience I will always recommend this storage.

I like the place what else is their to say.

Mohammed Ali at store 28195 was very helpful with me obtaining all my storage needs. I would highly suggest this store to any of my colleagues, family, and friends.

Mr Mohammad Ali is very knowledgable about the property and very helpful. Thanx

The manager Mohammad Ali is owesome! He explained all the process very kindley. A real first class customer service. I would recommend this facility to anyone who needs storage space. Good location with good staff, this perfect 10+

This facility is clean, easily accessible, but most of all the staff was extremely knowledgeable, helpful and very kind. I would recommend them to all of my friends and family.

Friendly, polite, and efficient service! Nice, clean, dry facility. However, because people are so inconsiderate and hide/take the carts, you can only use those during the times the office is open.

I just want for everyone to know I have rented in numerous states but never have I ever been treated so kind and so special as I have at this public storage!!! Karen who I'm not sure if just an employee or management could not do enough for me!!! Kindness is free and she certainly is a perfect example of a human being that is the kindest most patient young women and that's hard to come by!!! Her personality is one I pray for everyone to be!!!

Karen was AMAZING!! She was really nice and very informative. The property is spotless and organized. It's easy to get in and out of you just drive up and put your code in! I would definitely recommend renting at this property with Karen!

Jenifer was great and very professional. If you need to use Public Storage in Centreville be sure to ask for Jenifer you will be in good hands!