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Address

5610 General Washington Drive
Alexandria, VA 22312

Phone

571-356-9850

571-356-9850

800-688-8057

800-688-8057

Property Open

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Car Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site

Phone

571-356-9850

571-356-9850

800-688-8057

800-688-8057

Property Open

Mon-Sun 6:00 AM - 9:00 PM

Storage Facility Features

  • Climate Control Storage
  • Car Storage
  • Small, Medium & Large Storage Units
  • Indoor & Outdoor Storage Units
  • Property Manager Lives On-site
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Reserve TodayMonth-to-Month Rent, No obligations
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    4'x5'
    Online only price
    $ 28/mo
    Online only price
    Half Price Sale
    Small 4'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 28/mo $56
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    Half Price Sale

    No Obligation

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    5'x5'
    Online only price
    $ 33/mo
    Online only price
    Half Price Sale
    Small 5'x5'
    • Climate Controlled
    • Upstairs/elevator
    $ 33/mo $66
    Online only price
    Half Price Sale

    No Obligation

  • Spring sale 50% off
    Restrictions, taxes, and fees, including an admin fee, apply.
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    5'x5'
    Online only price
    $ 40/mo
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    Half Price Sale
    Small 5'x5'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 40/mo $80
    Online only price
    Half Price Sale

    No Obligation

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    5'x10'
    Online only price
    $ 74/mo
    Online only price
    2nd Month Free
    Small 5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 74/mo $99
    Online only price
    2nd Month Free

    No Obligation

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    5'x10'
    Online only price
    $ 107/mo
    Online only price
    2nd Month Free
    Small 5'x10'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 107/mo $143
    Online only price
    2nd Month Free

    No Obligation

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    10'x15'
    Online only price
    $ 120/mo
    Online only price
    Half Price Sale
    Large 10'x15'
    • Climate Controlled
    • Upstairs/elevator
    $ 120/mo $240
    Online only price
    Half Price Sale

    No Obligation

  • Save Impression

    7.5'x10'
    Online only price
    $ 131/mo
    Online only price
    2nd Month Free
    Medium 7.5'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 131/mo $174
    Online only price
    2nd Month Free

    No Obligation

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    10'x10'
    Online only price
    $ 132/mo
    Online only price
    2nd Month Free
    Medium 10'x10'
    • Climate Controlled
    • Upstairs/elevator
    $ 132/mo $176
    Online only price
    2nd Month Free

    No Obligation

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    10'x15'
    Online only price
    $ 158/mo
    Online only price
    Half Price Sale
    Large 10'x15'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 158/mo $316
    Online only price
    Half Price Sale

    No Obligation

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    10'x20'
    Online only price
    $ 198/mo
    Online only price
    Half Price Sale
    Large 10'x20'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 198/mo $396
    Online only price
    Half Price Sale

    No Obligation

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    10'x20'
    Online only price
    $ 198/mo
    Online only price
    Half Price Sale
    Large 10'x20'
    • Climate Controlled
    • Upstairs/elevator
    $ 198/mo $396
    Online only price
    Half Price Sale

    No Obligation

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    10'x25'
    Online only price
    $ 382/mo
    Online only price
    2nd Month Free
    Large 10'x25'
    • Climate Controlled
    • Inside unit
    • 1st Floor
    $ 382/mo $509
    Online only price
    2nd Month Free

    No Obligation

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    10'x30'
    Online only price
    $ 399/mo
    Online only price
    2nd Month Free
    Large 10'x30'
    • Outside unit
    • Drive-up access
    $ 399/mo $532
    Online only price
    2nd Month Free

    No Obligation

Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.

Alexandria Storage Units Near I-395

Find Alexandria storage units just off I-395. This location is also near the Springfield Interchange section of the Capital Beltway, providing access to I-495 and I-95, so you can be confident about storing your stuff and getting back on the road to wherever you need to go.
Enjoy an active lifestyle without cluttering up your home or car trunk clean by storing bicycles, tennis racquets, baseball and basketball gear, and other sports equipment in one of our 5x5 storage units.
If you've recently downsized or are simply struggling with too much stuff, our 10x10 storage units are perfect for storing furniture, electronics, instruments, and boxes of clothing or documents. You'll enjoy a freshly organized home without having to say goodbye to your belongings.
At Public Storage, we also love helping businesses be their best. With a 10x15 storage unit, you can get extra inventory, office supplies and equipment, and old records out of the way and have more space to succeed.
Enjoy exploring the Alexandria historic waterfront or the National Harbor with ease from this location, or head into Washington, DC for a day at the National Gallery.
There is a storage solution for everyone at this location, with both indoor climate controlled storage units and outdoor storage units for easy move-ins. You can even take the power of Public Storage into your own hands and book a contactless move-in with our eRental program. See how easy self-storage can be with Public Storage in Alexandria!

At Public Storage, You'll Always Find...

  • Keypad Access
  • Friendly Staff
  • Month-to-Month Rent
  • Moving Supplies Available
  • Free Parking
  • Well-Lit Facilities

Reviews ( 307)

February 21, 2024
Google Public Storage Nina Kusterbeck
Jen was amazing! She helped me understand what I exactly needed / what I was getting into. Very helpful and had a positive attitude!
February 19, 2024
Google Public Storage NoHxsiBran
Ms jonte was helpful and she helped me with my storage unit
January 20, 2024
Google Public Storage Karam koach
Mr.Gupta manager is very helpful today .He reduced my rent for 3 months
January 16, 2024
Google Public Storage DJWILLIAM EL COMBOLETAL DE ALTO VOLTAJE
Easy rental process by Mr Gupta manager. The property is neat and organized
January 14, 2024
Google Public Storage Smurfdog
Very professional staff is wonderful Love this location Jonte was very helpful with prices and polite
December 30, 2023
Google Public Storage Ceily Aleman
Mr Gupta rented me a space with discounted price today . Nice customer service
December 3, 2023
Google Public Storage donald arone
Wonderful experience jennifer was absolute gold
November 30, 2023
Google Public Storage Megan Kemmey
November 3, 2023
Google Public Storage Jose Tyrtft
October 27, 2023
Google Public Storage Jung nam Lee
October 10, 2023
Google Public Storage R. Ratcliff
Front desk lady is an amazing vibe. She makes this place!
October 5, 2023
Google Public Storage zeke sams
Ms. Jonte was very helpful with the information for the unit. I came by to look at the location and see if it will work for me. Ms. Jonte gave me all the information I needed. A pleasant person and great personality.
September 17, 2023
Google Public Storage Jordan Hensley
I had initially ordered a unit that was too small and had to approach the customer service agent to upgrade to a larger unit. My agent, Jonte, was so professional, courteous, and helpful and she was able to help me not only transition to a larger unit, but keep the same rate I was quoted for the smaller unit online! 10/10 recommend!
August 27, 2023
Google Public Storage Cheryl T (Lady Medusa)
August 25, 2023
Google Public Storage Shedrick O
Front desk lady was very helpful and kind.
August 23, 2023
Google Public Storage Timothy Sancho
Mr Gupta provided me excellent service always
August 15, 2023
Google Public Storage Mark Cohen
Nice service by Gupta
July 31, 2023
Google Public Storage leesa James
I had a hard time finding the front door, not enough directions , and when i found it no one was there, only a bar code on door to scan, what is happening 😳
July 21, 2023
Google Public Storage Michael Scache
Excellent service, however, mouse droppings were present in some of the spaces..
July 19, 2023
Google Public Storage Esmeralda Castro
Great customer service! The process of renting a storage unit was fast and easy!
July 14, 2023
Google Public Storage Matthew G
Mr. Gupta was excellent and helped me with all my needs and price concerns. Great job!
July 13, 2023
Google Public Storage Megan Pham
June 30, 2023
Google Public Storage JohnPaul Agbapuruonwu
It's really helpful
June 16, 2023
Google Public Storage Mat Q
I had a great experience, very smooth process getting my storage setup. Ishara was very friendly and knowledgeable!
June 16, 2023
Google Public Storage Ashanti BG
Loved Ishara she was so helpful!!:)
June 16, 2023
Google Public Storage jaylen wills
This review is long overdue! i dont leave reviews for phone calls but property manager Ishara was awesome guys. Not ready just yet, but she made me feel so much more confident about getting storage 10/10🤩
May 15, 2023
Google Public Storage Joe Gerardi
The best thing about this facility is Jonte. She's fantastic, and gave me a big help learning how to adjust rates, and learning the ropes. Watch out for steep rate hikes by this company!!!
May 13, 2023
Google Public Storage Hector Castillo
Mr Gupta manager us very nice and great service
May 13, 2023
Google Public Storage Fredis Batres
Me Gupta manager rented me a unit with discounted price and easy move in. Excellent service
April 28, 2023
Google Public Storage SLIM Ben
Ishara was AWESOME! She went above and beyond to help me!
April 24, 2023
Google Public Storage Jackson Leeman
My favorite storage place. Ms. Clark was extremely helpful and made me feel welcome. I presented her my specific situation and she was able to come up with a satisfying solution that fit my price range.
April 9, 2023
Google Public Storage Ana Rivas
Unfortunately, I need a storage place, but one of their elevators broke several months ago and either you go up four flights of stairs or you have to go around to use the other elevator. I had not visited the place for several months and found out someone changed our lock, I had to wait a day to complain because the manager was not in that day and the person in charge knew nothing. they have been raising their prices every year and yet the elevator hasn't worked and they didn't refund me to get someone to break that lock and place one of my own I bought at Home Depot, and on top of that they had me remove my lock and put one of their own, without a certain apology or refund me for getting the lock removed. I don't think they care at all.
April 5, 2023
Google Public Storage Wubalem Yhune
March 31, 2023
Google Public Storage Ken Lee
Ishara was super helpful with our move in
March 31, 2023
Google Public Storage Melissa Lee
Ishara was very helpful and kind. Great service!!
March 18, 2023
Google Public Storage Claudia Oro
Mr Gupta provides me excellent service always
March 17, 2023
Google Public Storage Humberto Soria
Neat and clean location. Excellent ser ice by Manger Gupta
March 8, 2023
Google Public Storage Miracle Jackson
Jonte Clark was perfect and explain the details very well , love her engery ! I would be back soon ! Thanks ‘Ms.Clark
February 25, 2023
Google Public Storage Marcus Lee
February 16, 2023
Google Public Storage BringBackAnime
Jonte was very knowledgeable and helpful for my needs.
February 4, 2023
Google Public Storage Kyle Wilson
Drove out today to ask a question about my current unit and insurance situation, upon arriving Andrea was able to quickly answer all my questions and was kind and professional while doing so!
January 31, 2023
Google Public Storage Andreas Thier
January 31, 2023
Google Public Storage Luis C. Castellon
Mr Gupta rented me a space with easy paperwork and moving .
January 25, 2023
Google Public Storage D'Airra Clark
Jonte was very helpful in helping me get a storage unit. She was very friendly and happy to help.
January 25, 2023
Google Public Storage Nadine Barone
December 26, 2022
Google Public Storage Dan Cockrille
December 21, 2022
Google Public Storage Thomas Szpara
Very helpful and nice to work with samina
December 6, 2022
Google Public Storage Ashu Narang
Mr Gupta manager always provides me excellent service . I liked the public storage
November 30, 2022
Google Public Storage Harrison Kemmey (Battersku11)
Great service from Andrea!
November 30, 2022
Google Public Storage Angela Arce
Great customer service. Samina is very nice, helpful and treats you with respect.
November 30, 2022
Google Public Storage Thomas Oliver
Stopped in to see rates and availability. Jenn , the manager was informative, polite and very courteous. Hard to find excellent customer service like she provides. The other customer was as happy with her as we were! It's a lost talent to find these days !
October 8, 2022
Google Public Storage C Waviii
Andrea helped me today and she was wonderful !! Helped me out to the max . Great customer service!
September 14, 2022
Google Public Storage Mohammad Omar
Mr. Gupta was very helpful and cooperative and kind
August 28, 2022
Google Public Storage sydnei cave
Customer service was the best!! They helped me with all my storage needs
August 10, 2022
Google Public Storage Valencia Jean
Matteo was very helpful and let me know me next steps for moving out and payments. Thank very much. This location is always clean and safe. Thank you.
August 8, 2022
Google Public Storage Tim Herzog
We went with Public Storage because it was the best price in our area and the sales reps were super friendly and helpful. We got set up with the space we needed in just a few minutes with no pressure tactics or bait and switch offers. Thanks for the great service.
July 30, 2022
Google Public Storage mmrmac12
Andrea, is the greatest! This is my first time having to rent a storage unit, she took the time to explain the procedure and she answered all of my questions professionally. Her customer service is out of this world. She really made me feel like family.
July 19, 2022
Google Public Storage Henry C
GUPTA nice service
June 30, 2022
Google Public Storage Marc Styron
Great staff and service
June 30, 2022
Google Public Storage Frank Drebin
June 23, 2022
Google Public Storage Katifahia bowser
The property manager Taiya was fantastic.
June 23, 2022
Google Public Storage Myrika Faulk
Nice property manager Taiya She helped me move my second storage unit closer to my first.
May 24, 2022
Google Public Storage John Lewis
EXELLENT SERVICE BY GUPTA DURING RENTAL TODAY
May 14, 2022
Google Public Storage Daniel Vogel
Very positive overall experience. Mohammad was personable, respectful and helpful. My one piece of feedback for the facility is that they need more dollies. On a busy Saturday, we had to wait to use one of the two dollies/carts that were available.
May 9, 2022
Google Public Storage Donald Barrows
Mr Gupta manager is very helpful and nice .Excellent service today
April 30, 2022
Google Public Storage Stephen Afriyie
Gupta
April 25, 2022
Google Public Storage hyeyoung kim
Mr Gupta manager rented me a unit today without NY hassle
April 13, 2022
Google Public Storage Meghan Murphy
Taiya is awesome and extremely helpful it was a delight to talk with her. This is a great location with good access. I have a small locker and it has been an immense help to continuing my home lifestyle by removing some of the clutter of things I do not want to get rid of but also do not want taking up valuable apartment space such as my holiday supplies and other items I intend to use in my future home. Also it gives me that extra edge if I see some piece of furniture to restore that I dont currently have time for. I know I can get it and store it away until I have time or space to deal with it. Really how could anyone go wrong with using this place.
March 29, 2022
Google Public Storage Abigail M
Mr Gupta manger excellent service all the time
March 17, 2022
Google Public Storage saeed rahman
I gotta say again this branch has the most amazin employees and service. I came in looking for a space and Andrea assisted perfectly. I’m glad and will be sticking to this branch! Probably one of the nicest customer service I’ve gotten at any business. The lady working at the counter was prompt to show us the best deals and location for storage and the place was pretty much spotless would recommend to stop by at this location!
February 9, 2022
Google Public Storage Ricardo Flores Rojas
Gupta manager helped me today. I like this service
February 5, 2022
Google Public Storage Jennifer Guerrero
February 4, 2022
Google Public Storage Yodit Isack
Kiran was awesome she made my move in very easy and smooth. Thank you so much. She definitely went the extra mile.
January 29, 2022
Google Public Storage Ruben Ramos
January 29, 2022
Google Public Storage Tom Norton
January 15, 2022
Google Public Storage None of your Business
January 13, 2022
Google Public Storage Renee's Gee
Taiya , was an amazing help. She was very helpful with explaining the rent increase & still tried to get my rent down, She was very nice, and professional. I will be back and recommend to come to this location
December 30, 2021
Google Public Storage Darren Byas
December 12, 2021
Google Public Storage John Maquiling
November 15, 2021
Google Public Storage Rodnita Smith
November 15, 2021
Google Public Storage Dalili belton
November 15, 2021
Google Public Storage Kyle Minor
Quick responsive and reliable. 5 stars
October 18, 2021
Google Public Storage Darlene Evonne
Maria was very helpful in helping me to locate a storage unit at this property she showed me a very clean unit the price was affordable and within my budget and she was very helpful with understanding and completing the paperwork. It is wonderful to have someone on property who is attentive to customer needs and questions.
October 14, 2021
Google Public Storage Alessandro
Great experience at this location ,thanks to the help of Jennifer
October 1, 2021
Google Public Storage Roberto Rodregez
I had to come and edit my post the customer service from previous management was the only reason I stayed now this place is a dump be aware it is infested with mice there are people sleeping in the unit the rent goes up double every 6 months do yourself a favor and rent else where after getting my stuff out I will never rent at a Public Storage again nor will I recommend storing here
September 30, 2021
Google Public Storage Melvin Ordonez
I came in to rent out a storage and was unsure what size I needed. The 2 young ladies Jen & Kiran were very knowledgeable and helped me pick the perfect space. They even offered me water. This facility is clean & the service from here is amazing. Thank you ladies!
September 24, 2021
Google Public Storage omarfrmva
September 3, 2021
Google Public Storage Cleofer Cuenco
I just walked in today and inquired about my monthly rent. It’s been going up gradually, nice lady Latisha helped me get $27 off for the next three months. Every bit helps. Thank you Latisha.
August 7, 2021
Google Public Storage Miki B.
Latisha is absolutely amazing. Mary, the former property manager was so sweet and helpful and patient, and I’m so grateful that her replacement, Latisha is the same AND more. Latisha is understanding and goes above and beyond to help her customers. I left several messages at the facility regarding my account. No one called me back. Mr. Gupta left an unintelligible voice mail for my mother regarding her unit move in process and Latisha was kind enough to walk my mom through the steps of getting a storage unit AND gave regular updates on the status of the facility for our peace of mind that it was still as clean and pristine as when we decided to store our items there. Latisha also explained that the reason no one called back was because she was on leave and the other workers deleted the voicemails and didn’t follow up. I was most upset. My mom dropped by her unit today and saw, for the first time in two weeks, ‘someone’ in the office. It was Latisha, and she expeditiously assisted me. After my mom spoke to Latisha, LITERALLY 2 mins later she called me. She was so pleasant to speak with we held a substantial conversation on the phone NOT regarding my account; if you can’t tell by my review…I like to talk a lot. She is such a wonderful lady who takes care and pride in providing painless and efficient custom service. I cannot stress enough that her service and spirit is the reason we moved to another unit at the facility. We’ve had our belongings in a few other local public storages, but Latisha is the reason we stayed here.
August 5, 2021
Google Public Storage artemisa aponte
Tommie provided excellent customer service over the phone. He was kind, and gracefully helped me finalize all the details to close my storage unit rental. Will definitely recommend this location. 🙏
August 4, 2021
Google Public Storage Keaton Holt
Terrible. Manager is never there, or anyone at all. The office from the outside looks trashed and abandoned. You better hope you never need help with anything because you're gonna have to sit on a customer service line for god knows how long before someone even answers or the phone call just ends after you've waited on hold for 2 hours. Do not use this storage company
July 26, 2021
Google Public Storage Lamont Thomas
July 20, 2021
Google Public Storage Lizzy Glizzy
Mr Gupta helped me with merchandise with discount and very helpful
July 5, 2021
Google Public Storage Chris Lade
Mr Gupta was excellent and did a fantastic job helping us secure our storage! Highly recommend!
June 24, 2021
Google Public Storage Sixto Campos
June 19, 2021
Google Public Storage Bill T
Good, convenient.
June 7, 2021
Google Public Storage Colette Sherrington
Public Storage recently raised the rent on the unit from $74 to $95 without giving me a good reason. One of the customer service reps suggested I downgrade to an even smaller unit if I was worried about the price and told me to call the location manager. I left a message for the location manager and this person never even bothered to call me back. If I had known that they planned on raising the rent for the unit after a certain period, I would have never put my brother's items in their facility.
June 3, 2021
Google Public Storage Bennett Christman
Mr Gupta manager is very helpful and the property is clean and nice
May 25, 2021
Google Public Storage Marco Hurtado vargas
I got to say place is going back to normal new management is doing a good job, There was small gap in between where it maid me doubt but now they are doing a good job keep up the work
May 25, 2021
Google Public Storage Marco Hurtado
Keep up the good work 👌
April 25, 2021
Google Public Storage David Marin
April 22, 2021
Google Public Storage Sima Bibi
Muhammad helped answer all my questions about the prices and explained the prices to me and also showed me the space so I can see what it looks like, would definitely recommend, great customer service by Muhammad
April 19, 2021
Google Public Storage Jose Benitez
Very friendly service and great customer service
March 26, 2021
Google Public Storage Rachel Poindexter
Found everything I needed for my move!
March 18, 2021
Google Public Storage Mary Heard
March 4, 2021
Google Public Storage Kevin Scott
I would like to say have been dealing with this location for 2.5 years. I want to give the Manager there Mary 5 stars but Public Storage gets a 4 and lower. Places during the Covid pandemic held late fees because people were losing jobs, getting sick, dying, or just going through the ringer. Public Storage is still charging late fees and their raising rent at more than 20%.... Inflation no more than 1% and God 10%(what's up with that). Can a customer get a break remember there's a couple of places down the road cheaper. Thanks again for the awesome Manager!
February 25, 2021
Google Public Storage Jessica Curtis
Mary was super helpful with finding me an affordable storage unit during my stressful move from a different state. She made sure everything was in order for me as soon as I arrived no hassles very nice experience.
February 25, 2021
Google Public Storage Momo 89
I’m with them almost 2 years, it’s really nice management by Mrs: Mary , always clean, organized and ready to help. Thank you!
February 6, 2021
Google Public Storage April Phillips
We and another tenant had trouble with a rat infestation in our units. Some of our household items were damaged. Seems the place could use cleaning up a bit!
January 17, 2021
Google Public Storage Nedal Fadlalmoula
Very happy with the service at this property. Mary, the property manager, makes you feel so welcome and appreciated. She keeps the property clean and always has a smile for me!
November 13, 2020
Google Public Storage Taninia Isley
Mary has great customer service and very professional. Has patience with customer.
November 10, 2020
Google Public Storage KRW
So impressed with the management of this property. It's always clean; everything works. Mary Heard (Manager) is so personable and helpful. Other staff top-notch, too. Easy reservations and access, great hours. The whole process was seamless. So happy with my choice. Highly recommend!
November 7, 2020
Google Public Storage Kyle Powell
Wonderful service. Mary specifically is the only reason I store at public storage.. I’ve been mistreated by this company in pg county. And I was reluctant to use this place but Mary changed my mind. She is very alert and keeps my account informed and updated to me... I have no complaints and she puts up with me! Thank you Mary!!
November 6, 2020
Google Public Storage Melissa Simpson
I have had a unit at this property for over 7 years now. The location is perfect and easy to access. The property is well lit and secure at all times and I have felt safe every time I visit. I cannot say enough about how convenient this has been for me. In addition, Mary the Property Manager, is wonderful. She is so helpful and responsive with any question I have or need that has come up. I would highly recommend this location to anyone looking for a great storage location.
October 22, 2020
Google Public Storage Chris Manning
Mary is an awesome property manager. She keeps the place clean and organized. She has helped me with my various storage needs and I appreciate it!
October 22, 2020
Google Public Storage Pamela Stucky
Mary, the property manager is incredible and has been professional and has handled my needs with integrity, being forthright, honest & just an incredible person & I have experienced world class customer service from Mary. The mgmt team could learn a few things from her on how to treat people in a real world.. This facility is about to sell my belongings. Maybe they are going through with the auction to punish me because I gave Quentin Escobar one star. Mr. Escobar, Executive District Manager is holding firm. Quentin would not call me back or return my emails. I have to pay the rent the last of the month and I've explained that to them with no help or suggestion. I called the sheriff's office and spoke to a deputy sheriff & he called Mr. Escobar and Mr. Escobar didn't know I was also on the call. He told the sheriff that they had tried to work with me and I refused to work with them and they've done everything for me and I just won't get off their property and told the sheriff, it's not even her belongings. I was never told to get off their property. He arrogantly told the sheriff, bragging he was good friends with the governor and within the law to auction my belongings and there was nothing I could do to change it. The sheriff was thoroughly disgusted with how he was speaking about me and so he asked, what's the name of our governor. They offered a move out offer if I would leave in May 2020, just in time to take advantage of my stimulus check. I had to give it all to them to save my precious belongings. At that time there were literally no trucks in the Virginia area during the peak of the virus. When I heard that it would cost $1700 per truck and that I need 3. I didn't refuse anything, I did work with them. I returned every phone call, however, they did not. They did not work with me and in fact I was told Mary was no longer ALLOWED to speak to me because my son was the one that opened the account for me. I spent hours trying to come to some kind of solution. I was treated with disrespect & contempt. I am not a dead beat, I just have had some really awful things happen that I couldn't keep up with and ended up having to put my belongings in storage units. I've not tried to be difficult, I'm just in a bad place and that means nothing to them. A pandemic doesn't matter to Quentin Escobar, Sara, Elena, Cassie or Vanessa all mgmt people. Does this go all the way to the top? Does CEO Joseph Russell feel the same way. Uncaring & insensitive to real live pain in the middle of a pandemic. I only see arrogance. After my review not one member of management contacted me to apologize or help me or at least extend a show of concern for what Quentin has put me through. I have been directly impacted by the pandemic. My hours have been drastically cut and my income. People are dying all around us. It doesn't matter to these people. I could understand if I was not even trying to get the rents paid, I do, every month, just after the grace period. I thought this was a time to help people that are struggling, just another huge event in the middle of so many. You find out what a company really is about in the middle of a pandemic. They have shown their real colors. The lack of compassion, patience and care for their fellowman just isn't something I've seen in these people. Why now do they desperately need to sell my belongings. I've offered every kind of way to get this caught up. Sell my things is their only answer. It feels like a fire is burning down my home. We've been there two years and just this May I was told they can't speak to me because I'm not on the contract....so why did you speak to me directly for 2 years and then all of a sudden told not to speak to me, the one who is paying, the one the property belongs to...but now they can't talk to me. Not one of these people have treated me with respect or understanding. I guess they've never been in a difficult spot....I will have to say the property manager Mary who I've been speaking to for over two years has treated me with respect, kindness and understanding.
October 6, 2020
Google Public Storage MICHELLE LEE MCFERREN
Awesome property manager, Mary. She helped me find the perfect space in my budget and made the rental process so easy. Always has a smile and kind word to say! My kind of customer service.
October 5, 2020
Google Public Storage Edward Mellott
It was a blessing to meet Mary, when I was searching for a storage unit, had less than 24hrs. to get everything moved. Mary made the process extremely easy!! Mary and another young lady have always been helpful with any assistance needed concerning my account and storage unit. I appreciate all the help provided by these 2 ladies!!!!! Thanks Ladies!!
October 5, 2020
Google Public Storage Kerri Adams
DO NOT USE. This place is INFESTED with mice AND rats and their version of "climate controlled" is a joke. Disgusting. Most of the items I had stored here were damaged.
September 22, 2020
Google Public Storage Alphonse
I have been using this facility for many, many years now. There have been some good managers but Mary is the best by far. From the day she started working at the property the place got cleaned up quickly. That was in early January 2019. She cleaned all the doors, swept the floors, kept the bathroom cleaned as well as the outside of the building. She is always making sure the place is neat and clean in spite of people leaving stuff that should be thrown away. She was missed these past few weeks because things got dirty while she was out on leave. So glad to have her back with her smile and hospitality. I hope she will stay a long time at this facility.
September 12, 2020
Google Public Storage Saud Aslam
I passed by this storage last week. The customer service was very much satisfying. The customer service agent ( Maria )was very kind, welcoming and cooperative. I liked her service very much! She was my hands down first choice for storage without a doubt.
August 25, 2020
Google Public Storage Al Thom
Mary is simply AMAAAAAAZING !!!!! I relocated and came back, and she was my hands down first choice for storage without a doubt. 2 Years ago I had the longest day picking up a moving van to make a late night drive and turnaround 3 hours away. There was a power outage in the area that shut down the entrance gate and all the lights at the facility. This ruined all my plans and my turnaround trip... I waited hours by the gate for the power to come back on and called Mary. She manually opened the gate for me and assisted me with moving my last items out herself using a flashlight. Yep knew me and my story from before, because she makes herself available and didn't want me to be at a complete loss. What a night I will never, ever forget. Upon my move back, she moved heaven and earth to find me a good rental at the best rate despite market costs... She always assists on the property and her heart and knowledge of the business are RIDICULOUS!!!!!
August 23, 2020
Google Public Storage Jeffrey Honeycutt
Maria was thorough and provided unmatched customer service.
July 2, 2020
Google Public Storage Jackie Black
I’ve been a customer at this location for more than two years and have only praise for their attention to detail and the reliable customer service I’ve received from the manager, Mary and other staff members. They are friendly, professional and perform their duties at a high level. Great team.
June 1, 2020
Google Public Storage Connie Gunter
I want to thank Mary for her superb customer service!
May 20, 2020
Google Public Storage Cherry Smith
This place is amazing. I came across this hidden gem while out shopping the customer service i got from Latisha was amazing after reading the reviews this place deserves more than 5 stars the facility was very clean and well kept i also got a chance to meet Mary while we walked the property they was very knowledgeable of all the merchandise in the store and gave me recommendations on what I will need when I pack my things awesome job ladies keep it up
March 27, 2020
Google Public Storage Keon Garland
Latisha and Mary are amazing loved how they handle the maintenance issue and helped move me to another unit so I can continue to move my item in quickly. I would rate them 10 stars if I could. I ole them lunch for a whole month Lol
March 21, 2020
Google Public Storage Yaquelin Nunez
Awesome customer service! This facility was recommended by my friend and I am very satisfied with the rental process, the storage unit and the place.
March 4, 2020
Google Public Storage Jesus Martinez
February 29, 2020
Google Public Storage Tam Toy
I came into this location today and was greeted by Latisha she was very nice.Latisha took her time and explained to me about the rental process the property was very clean and well heated. Latisha made my mom in a breeze also a side note the bathroom was very clean for so many people to be on the property moving in and out.
February 24, 2020
Google Public Storage Melanie A.
Really appreciate the great customer service at this property. Mary is so knowledgeable about the rental process. The property is well kept. Look forward to storing for a long time.
February 18, 2020
Google Public Storage Mirwais Safi
Clean with friendly staff
January 31, 2020
Google Public Storage Cynthia C Houseknecht
The most valuable asset at this place is Mary, the property manager. All things being equal-location, cost, units available-if the property manager isn’t looking out for the customers, then it all falls apart. She cares about her customers and goes the extra mile to keep them happy. You’re the best, Mary!
January 16, 2020
Google Public Storage Him Pimp
Had a opportunity to visit this property spoke with Latisha and Mary what a great duo they was very knowledgeable of the property and showed amazing service which was all we needed to see to know that this was going to be a great experience everything was smooth and easy they both kept a smile during the entire process we came in feeling sad but we left with a smile these ladies are heaven sent they went above and beyond their jobs
January 2, 2020
Google Public Storage Estanislado Canales
Mary she is ecselent customers person. She was able to help me understand leasing and was very kind to me. Definitely recommend her for renting here.
December 29, 2019
Google Public Storage Roberto Gonzalez
December 24, 2019
Google Public Storage Rodrigo Ferro
Please check your exit device!
December 6, 2019
Google Public Storage Saint
Ms. Mary H and Ms. Latisha W We’re AMAZINGGGGG and helped me through all of the steps.. If you ever need help please pray that these two ladies are on duty... thank you so much guys!
November 15, 2019
Google Public Storage H S
November 7, 2019
Google Public Storage Charlie Asia
I want to express my appreciation for the wonderful customer service Ms. Heard has given me. I will definitely recommend this facility to my friends. The property manager goes above and beyond!
October 22, 2019
Google Public Storage Tewo A
Great job, Mary! Keep up the fantastic work!
October 9, 2019
Google Public Storage David Wright
September 13, 2019
Google Public Storage Mashal Sultani
My experience at Public Storage was a smooth and pleasant one, mostly due to the the very kind, professional, and helpful manager, Mary. She is a human being who genuinely cares about providing the best quality service. Even though there were some things beyond her control (such as the malfunctioning cooling system), her authenticity and compassionate assistance helped alleviate the situation and made the experience at Public Storage worth it.
September 1, 2019
Google Public Storage Jonathan Lipscomb
BEWARE: Two RATE HIKES on longer term storage. Original rate was $130/mo. 1st increase was to $174/mo. Most recent to $228/mo. That is over 30% each time. GREEDY business tactics. They politely thank you for your business: “Thank you for being a valued Public Storage customer. We want to let you know of an upcoming change on your account. The following rate goes into effect on 10/01/2019.” REALLY? Sounds like you don’t VALUE my business and want to price me out.
August 21, 2019
Google Public Storage Julian Chehirian
Mary, the property manager, is an absolute gem. She is totally on top of everything, made us feel so welcome, and totally shifted my fears about having a storage unit! I can't say enough good things about her. Otherwise we were happy with our space. Got a price hike 6 months in, but we were moving out just at that time too. Area is safe.
August 19, 2019
Google Public Storage Kota Horiuchi
This storage space has been really convenient and I would definitely come back. The workers are friendly and helpful each time i went. The storage space is very clean and easy to access. The dollies that are available are super helpful and a life saver when i moved in and out. Thanks for the support!
August 1, 2019
Google Public Storage Sandy Taylor
Mr Gupta provides me excellent service during my rental
August 1, 2019
Google Public Storage JohnJohns Review
Mr Gupta manager gave me excellent service
August 1, 2019
Google Public Storage Hege Asegie
Mary is a pleasant person to talk. She was courteous and helpful. She answered all my questions patiently.She was very accommodating when I changed my moving date a day early due to unexpected change in my work schedule, I have no doubt that I am in good hands at this public storage location because of Mary.
July 15, 2019
Google Public Storage JOHN LOPEX
Mary is the best of the best! Thank you for all you do at this facility. Please don’t leave until after I have vacated from Public Storage.
June 30, 2019
Google Public Storage Gary Bidelman
I am not understanding all the great reviews. I am paying for climate controlled and was told my units would be climate controlled. Well, that is a huge deception on the part of Public Storage!! When I inquired about this after coming back to start moving things in, I was told that the air conditioning does not actually cut on until the temperature reaches 80 degrees. Well, let me tell you that the thermostat is not on the fourth floor where my units are. It is stifling up there and way beyond 80 degrees! If I had the time to find a new place I would walk away in a heartbeat! Look elsewhere if you need a reliable climate controlled unit!!
May 31, 2019
Google Public Storage Kay Ligons
Mary is the best. The only request I would ask for is more moving dolly's.
May 9, 2019
Google Public Storage Abby N
Great job, Mary!
May 6, 2019
Google Public Storage Wayne Freeman
Mary gave me excellent service. Thank you Mary
May 6, 2019
Google Public Storage Ron Cerns
This by far has been the best experience I have had at a Public Storage. Mary was the employee that helped me she knew all the right stuff I would need just by me giving her a little detail about my situation, she really knew her stuff. I would recommend all of my people to go to this location. Thank you Mary
May 5, 2019
Google Public Storage Paul Handl
May 3, 2019
Google Public Storage King Fabio
April 13, 2019
Google Public Storage Davion Dorsett
Great Customer Service
April 1, 2019
Google Public Storage A N (A in Alex)
I am changing my review... I did give this property less than one star but they finally got a new manager - Mary - and she is awesome! She's been there a few months and the change is night and day. The property is clean and tidy and the lights are on. I am thankful that Mary has a great work ethic and takes pride in her work. Thank you Mary!
March 25, 2019
Google Public Storage SyncrisiS
Mary is one of the most attentive and polite people I have seen as the property manager at this location. I have two units here, been here since 2009, and have seen quite a few people in and out of the position. So far, and by far, she is the best one! The building has been the cleanest as of now, to date, and any problems/ issues are handled and resolved in such a professional manner. Good job, public storage! This one is a keeper!
March 4, 2019
Google Public Storage Maxine Braker
My husband has a unit at this facility and we had not been there for a few months. We met the new manager, Mary, and she gave us suggestions of how to scale down the large unit we have to a smaller one to save money. This is a good time of year to clean out our old bin and move it to a smaller one. She was very helpful and attentive, I am very pleased with the customer service here! A pleasure to work with her at this public storage!
February 8, 2019
Google Public Storage Jose Ortiz
Mr Gupta explained me thoroughly the lease terms and exellent service
February 8, 2019
Google Public Storage Catherine Lam
Mr GUPTA made my move in easy way and exellent service
January 22, 2019
Google Public Storage Jenniffer Chaviest
Mary came to my RESCUE! After having an account/storage unit for over a year, I will finally get a break from the monthly phone calls. My payment is automatically deducted from my banking account, but yet every month or two I was getting calls about the wrong type lock on my unit. How could it be the wrong type lock when I purchased the lock from the facility. I even went as far as to go in and have an attendant view my lock on the unit. I was told on many occasions that I would be taken off the "hit list". Last week Mary called me for the same problem, BUT had solved the puzzle. My unit had been converted to the largest size and in doing so it had two (2) garage doors. Yes, there was access on the sequentially numbered side as well on the back side which was out of numerical order. I obviously had blown my stack with someone previously so Mary approached the situation with grace, concern, and professionalism. She took the time to show me the second door and unauthorized lock. Problem solved! A new authorized lock was installed. Thanks Mary! You are awesome! Great customer service agent!
January 9, 2019
Google Public Storage Jorge Gil
Mr Gupta is excellent manger
January 5, 2019
Google Public Storage Susan Brown
I have been looking around at several different properties for the best price point. When we went to General Washington Drive and met marry she really welcomed our business and that’s why we rented here.
January 5, 2019
Google Public Storage Maribeth Monti
Mary, the property manager, is amazing. We are always concerned about the security and cleanliness of storage facilities - not so at this property. Mary takes such pride in her work, her customer service, and knowledge of the property. She instilled instant confidence that our decision to enter into a lease agreement was no mistake. Great experience!
December 10, 2018
Google Public Storage Caressa F
Never Ever Do Business With Public Storage... They Do Norhing But Steal Yoir Money & Treat You Like Your Anything. The Property Manager & District Manager Are Worst Than The Employees. The Business As A Whole Suck You Better Off Going With Extra Space Or Anothwr Company Because Public Storage Isnt It!!
December 3, 2018
Google Public Storage aminataamjad kamara
Mr Gupta provides excellent service today
December 3, 2018
Google Public Storage Zasky Ng
Gupta was great help.
December 3, 2018
Google Public Storage Malcolm Evans
Mr Gupta manager always provides excellent service
December 1, 2018
Google Public Storage Ryan Fitch
November 10, 2018
Google Public Storage Daniel Boos
Check-in was quick and friendly!
November 3, 2018
Google Public Storage Maria
Mr Gupta gave me excellent service today during my easy movein
November 2, 2018
Google Public Storage Lauro solis
Mr Gupta gave me excellent service today.i appreciate
November 2, 2018
Google Public Storage Lyle Andre
Excellence service by Mr. Gupta
November 2, 2018
Google Public Storage James Sesay
Mr. Gupta manager provides me excellent service during my move in.
October 22, 2018
Google Public Storage Francine Casey
Very pleasant and helpful experience. The Manager Joi knows her job and she was very patient, and helpful. I would use this location again and recommend it to anybody wanting a good storage. Thank You!
October 13, 2018
Google Public Storage albert johnson
Joi was great
October 11, 2018
Google Public Storage Miguel Alvarez
Mr Gupta gave me excellent service today. I liked the property
October 11, 2018
Google Public Storage Nelson A Valladares
Exellent service by Mr Gupta property manager today during move in.
October 10, 2018
Google Public Storage Nikkole Wayne
Mrs. Joi Taylor was of great assistance in help me find the perfect size unit to store my belongings. I appreciate all of her extra help with moving my stuff. Thanks Joi
October 10, 2018
Google Public Storage Joye Toler
Joi the property manager was so helpful and friendly . She made sure I got a unit to fit my needs .
September 29, 2018
Google Public Storage My Express Service Moving
September 26, 2018
Google Public Storage Vincent Coleman
Mr Gupta always provides me exellent service whenever I need.
September 25, 2018
Google Public Storage Raashir-Imani De'sert
One of the property helpers Joy was amazing. We were searching for a specific unit and came over from the Pickett St location because the rate was better. Joy was ready even though it was close to closing time to receive us, she showed us the unit, gave us very clear and explicit directions on how to move forward with paying monthly and was very helpful in finding us the right unit. Joy was friendly and direct and I really appreciated that. I recommend this location especially since it seems They have more promotions then other locations in the area.
September 20, 2018
Google Public Storage NaNette James
I am writing to let you know how much I appreciate the outstanding customer service provided by your Associate Joi Taylor from Public Storage. I visited your storage unit today and Ms.Taylor provided clear and accurate price setting that lowered my frustration of the chaos for affordable storage space. The grounds were incredibly clean and the process went as smooth as my move-in. I will definitely recommend Public Storage on General Washington Dr. Alexandria, Va. to anyone I know that is looking to store. Thank you, Ms. Taylor, for your excellent and comforting customer service. Regards, Nett B.
September 17, 2018
Google Public Storage Brad Johnson
You pay them, they store your junk...that is all.
September 10, 2018
Google Public Storage Marie Britt
This by far has been the best experience I have had at a Public Storage. Joi was the employee that helped me she knew all the right stuff I would need just by me giving her a little detail about my situation, she really knew her stuff. I would recommend all of my people to go to this location. Thank you Joi!
September 10, 2018
Google Public Storage Jeffrey Crenshaw
Joi was very helpful and patient even when I missed the closing time and came in the next morning to set up my storage unit. Great customer service.
August 14, 2018
Google Public Storage Abdul Khalique
August 9, 2018
Google Public Storage Paul Williams
August 7, 2018
Google Public Storage Eric Peyton
Joi Taylor is a Joy to talk to, very insightful and knowledgeable about her property. I will recommend others just because of her.
August 3, 2018
Google Public Storage Tara Debraé
Spoke with a young lady name joi who was so helpful and polite and also very helpful with information... I am most like going to move my things into this storage unit ...
July 14, 2018
Google Public Storage collins frimpong
Mr Gupta gave me excellent service today. I recommend this property
July 14, 2018
Google Public Storage Frederick Peterbark
Mr. Gupta Gave me excellent service.
July 13, 2018
Google Public Storage Anne Louise Hanson
Mr. Gupta runs a very clean, customer friendly storage unit store. He is helpful, thoughtful and very thorough. The areas around the grounds and in the storage areas are always well kept.
July 3, 2018
Google Public Storage S J
Parrish gave me above & beyond service ; we need more people like her! She was pleasant and the best ever!
June 19, 2018
Google Public Storage Jonathan Herman
Been using this storage unit for over 3 years. Overall I am happy but I have one complaint and that is their lack of on site trash. There used to be a dumpster but it was always locked so you had to ask someone to open it up. Unfortunately, that has now been removed. Considering the amount of money we are paying just to leave our stuff here, I would think they could afford to provide tenets somewhere to throw away trash.
June 6, 2018
Google Public Storage Les K
Jacintha was very helpful & very friendly. She was especially helpful in helping me choose the right size storage unit. The building is older, but clean and well ventilated.
June 1, 2018
Google Public Storage Sanje Harrell
GUPTA did an excellent job today
June 1, 2018
Google Public Storage Josh B.
Mr. Gupta did a amazing job with my account today and he had amazing customer service and fast service. Very clean facility too and easy payment process!
June 1, 2018
Google Public Storage Tracy Cormier
May 25, 2018
Google Public Storage David Hudson
Mr gupta manager very helpful at this location...I appreciate his service
May 24, 2018
Google Public Storage John McGilligan
Mr. Gupta was very helpful at explaining the different prices and giving a good overview of all the offers available to me. Highly recommended.
May 15, 2018
Google Public Storage Mary Schafer
Ivan was amazing ! We was very informative and personable. He gave me very helpful tips with moving, saving money, and accessible storage units. Unit is very in a very convenient location and is a one stop shop for supplies and helpful information. I signed a contract immediately. Thank you Ivan !
May 1, 2018
Google Public Storage Jireh Clarington
Fantastic customer service namely from the associates Gupta and Sam who's services went above and beyond my expectations 5 out of 5 would store at this location again
April 15, 2018
Google Public Storage Jim Edwards-Hewitt
April 5, 2018
Google Public Storage yacoub houmoud
I love Bianca service she is making everyone happy and easy move in thank you
April 3, 2018
Google Public Storage bryant black
Mr Gupta gave me excellent service always . He explained me in details the lease
April 3, 2018
Google Public Storage Pablo Solorzano
Mr. Gupta, gave excellent service
April 3, 2018
Google Public Storage Manny Boat Jr.
Mr Gupta gave me excellent service today.I recommend this property
March 9, 2018
Google Public Storage Korgbo Abraham
Syed he is A very good man
March 9, 2018
Google Public Storage DC Curls
Syed is a very nice person. He was very helpful when I was visiting. He made sure all my needs were fulfilled. I will definitely return due to his excellent customer service.
March 7, 2018
Google Public Storage Baffour Kofiokyere
syed & carlos good customer servers
March 1, 2018
Google Public Storage Lamine Ben
Syed
February 22, 2018
Google Public Storage Diyan Babar
February 9, 2018
Google Public Storage Patricia Hyatt
Syed was extremely helpful and professional handling my rental!
January 19, 2018
Google Public Storage Rusty Ferrell
January 19, 2018
Google Public Storage Tresa Randall
Carlos was outstanding. He gave me great customer service, i would recommend to go here to see him for quality service!!
January 18, 2018
Google Public Storage Shadow King
Mr Gupta gave me always excellent service . I recommend this property
January 3, 2018
Google Public Storage Jackie Mcmahon
Would give this place 0 stars if possible. First off they never informed me up front about the extra insurance cost I would be required to pay MONTHLY. Secondly their gates are frequently broken so if you are hoping your stuff will be secure, you can look elsewhere. Finally, I am getting ready to deploy and after asking back in November if rates would be raised in the new year, I was assured they would not and haven't in 5 years... well you guessed it, they raised them. I am now paying quite a bit more monthly and have to scurry to move my stuff because my request to lower the rent was denied. I can't even get a phone call back to explain why this is. They are renting the EXACT same units for 68 dollars LESS per month but refuse to even bump my rent back to what it was prior to the new year (which is still 40+ dollars more than what they are offering new clients.) Thanks for taking such good care of your long term leasers and military personnel. You've shown your true colors. I fully encourage you to look elsewhere if you're looking for honest, quality storage. Try life storage down the way. They have 24 hour access, are cheaper and are much more pleasant to deal with.
December 22, 2017
Google Public Storage Maurice Barnes
Great location
December 14, 2017
Google Public Storage Melsadis Scotland
Always give pleasant service.
November 28, 2017
Google Public Storage Faddy Bernal
I am vacating today and I must say I had a wonderful experience here. The property manager Jacintha is the best.
November 16, 2017
Google Public Storage KhanFazeel
Excellent service. Muhammad helped me alot to select the right size with the best rate available.
October 5, 2017
Google Public Storage Wilbur Landaverde
friendly and prompt service. Clean facility
September 9, 2017
Google Public Storage Nancy F Childress
September 5, 2017
Google Public Storage Abraham Abraham
I came in and pay the unit for my cousin storage. Jacintha give excellent customer with a smile. If I ever need to rent I know where I will be storing my stuff.
August 8, 2017
Google Public Storage Omar Daher
Gupta did a great Job in assisting me by finding materials for my move. Thank you!!!
July 18, 2017
Google Public Storage Chazz Coleman
July 17, 2017
Google Public Storage Jose Maldonado
Mr Gupta manager gave me good service all the time
July 5, 2017
Google Public Storage Nensi Montiel
I always have have excellent services with jacintha
June 27, 2017
Google Public Storage Fernando Mojica
June 18, 2017
Google Public Storage Edward Luna
Great service from Mr. Gupta, he was very nice and helped us with everything we needed!
June 18, 2017
Google Public Storage gunrunny23
Gupta gave me exellent service today .I recommend this property
June 17, 2017
Google Public Storage Jashana Scotland
Excellent customer service! Definitely recommend this location.
May 28, 2017
Google Public Storage Jacob Sioon
Terrible. Too many thieves
May 5, 2017
Google Public Storage keith haskins
Me Gupta properly manager always helpful and likes his service.
May 5, 2017
Google Public Storage Lemijah
Gupta was great and very thorough! Public storage has very competitive pricing in comparison with other self storage facilities in the nother Virginia area.
March 21, 2017
Google Public Storage Ben Boost
Excelkent service with jacintha today
March 20, 2017
Google Public Storage Salo Jimenez
Gupta... provide a profesional service.
March 20, 2017
Google Public Storage Gerald E.
We have two storage units at the facility. They are very accommodating. We had an issue with one of our locking mechanisms. Gupta went out of his way to remedy the issue immediately. It was much appreciated, NOVA Exteriors, Inc.
February 3, 2017
Google Public Storage Leigh Baker
Gupta gave good service
January 6, 2017
Google Public Storage Fatmata Fofanah
Excellent service with the manager name jacintha today. I will definitely recommend this location to anyone. It climate control and clean.
December 9, 2016
Google Public Storage Jaime Oteyza
Nice facilities. Mr. Gupta provides good service.
December 7, 2016
Google Public Storage Divine Malolo
Excellent service with jacintha all the time she reminds me when my payment are due
November 5, 2016
Google Public Storage Not Applicable
Jacintha was very professional. Her personable attention to detail customer service eased our moving stresses. Every customer is important at this location.
October 11, 2016
Google Public Storage Eric Ghanem
October 6, 2016
Google Public Storage LatashaB (Phat2def)
October 4, 2016
Google Public Storage خالد العنزي
I recommend this service and also MR Gupta gave good service
September 10, 2016
Google Public Storage Tracey C
Gupta has excellent service. Is always ready to assist when I have questions. I would recommend to friends.
September 5, 2016
Google Public Storage gretchen
Check in was great but haven't moved my things yet
August 30, 2016
Google Public Storage Lonthol Srun
I came to the office 10min before the shop open but both staff Jannette and Samina were very polite and offering to assist with paper work right away. The facility is nice with reasonable price of course. Highly recommended!!
August 27, 2016
Google Public Storage Peter T
Gupta was wonderful, he was very helpful and courteous
August 26, 2016
Google Public Storage Kev Kevin
I just got a great deal for the good space unit. Jannette was very kind and patient explaining the whole process. I would highly recommend my friends the PS.
August 17, 2016
Google Public Storage Ed Hill
Jennett is the best in customer service and kind always there to help.
July 15, 2016
Google Public Storage Matt Wieczorkowski
Janette was very helpful and made the process painless. Facility was very clean and secure. I am comfortable recommending this facility to others.
June 10, 2016
Google Public Storage Susan forbes
We moved our belongings into storage here and Jannette and Wali could not have been more accommodating. We had one exterior and one interior unit and they took the initiative to advise us on how to best preserve our belongings in the outside unit, something we hadn't considered. We could not have selected a better property, especially with the personal approach that Jannette and Wali took with us. Highly recommend!
May 19, 2016
Google Public Storage Clarence D
Thanks to Jeannette and Public Storage Alexandria! Great service, clean facility and convenient location!
May 17, 2016
Google Public Storage Mare Meyer
Willie helped me and he was fantastic. Even behaved in a professional manner when a crazy rich lady came in, pitched a hissy fit, and rudely interrupted our meeting. Great staff, reasonably priced.
May 11, 2016
Google Public Storage Antonius Hallmark
Great service by Jannette and Gupta gave me excellent service. Explained everything to me well.
April 24, 2016
Google Public Storage ruthie d
April 14, 2016
Google Public Storage Radhia Hamrouni
April 4, 2016
Google Public Storage Lisa Ross
Staff are very nice and helpful, it's a pretty easy process to get a storage locker, and they have just about any size you could need. You can even store a car. BRING YOUR OWN LOCK and save a few dollars. CHECK YOUR RENTER'S OR PROPERTY INSURANCE before you go too and if they cover your property outside of your home, you could save another few dollars too. Prices change daily bases on demand but once you sign a contract, that rate is yours for the duration of your stay. Prices are not cheap but they are comparable or a bit cheaper than other area storage places (depending when you call and prices at other places based on their demand and vacancies). They have elevators and hand trucks/dollies you can use.
February 12, 2016
Google Public Storage E. Jane Davidson
Jannette is helpful where she can be, polite and the facility is clean. My only concern is there are not any "No Smoking" signs posted within the facility and the elevator has smelled of cigarette smoke.
January 14, 2016
Google Public Storage Paul
Despite having a hiccup in the reservation system Jeanette was able to help me out tons to ensure that I was able to get the unit I registered for. A couple days later I had some packages delivered there and Jeanette was even kind enough to give me a call to inform me they arrived. My experience was excellent and wouldn't have any issues doing it again if I had to.
October 31, 2015
Google Public Storage Harald Haeffner
The team is Jannette and Wali, I mostly dealt with Jeannette, but both are very welcoming, always polite and professional yet still have human skills in this age and time, Jeannette goes out of her way to sense your storage needs and find the best deal for what you are looking for and the correct space for your needs. If any problems with payments occurs, you will be notified promply. The facility is very clean and appealing. At one point there were those beautiful flowers and pots in front of the office, which gave it a sense of home, very inviting, but for some reason they disappeared, now you just see the typical naked concrete of robotic human life as you see anywhere. It was a beautiful refreshing sight. I have rented here for 2.5 years now and I can highly recommend the place, as long as Jeannette and Wali is the team.
October 27, 2015
Google Public Storage Elizabeth Pisarski
Both Jannette and Wali are delightful, always with a smile, very helpful, the place is neat. I am a happy customer
September 13, 2015
Google Public Storage Mohammed Zakri
one of the best public storage locations. it's clean, organized, climated, and easy accessed. The office staff are so helpful, polite and courteous. they explain everything you need clearly and obvious and provide you with good desirable information. Thumbs up for Jannette and Wali. For the excellent customer service.
September 4, 2015
Google Public Storage Debbie McCormick-Wortman
It was an extremely stressful time for me when I rented my unit at Public Storage. Starting with our initial phone conversation and continuing throughout the last year, both Jeannette and Wali were knowledgeable, professional and courteous. I was so stressed and scattered that I made several stupid mistakes which they graciously assisted me in correcting. They were so kind and caring that I consider myself enriched to have met them! By the way, the facility itself is also excellent in every detail - clean, comfortable, secure and conveniently located. I highly recommend it!
July 2, 2015
Google Public Storage Fouad Akdus
Thanks to Jannette and Wali I have a storage room with climate control for my leather sofas. They are both very kind and helpful, definitely check em' out!
June 19, 2015
Google Public Storage Justin Budd
Ms. Jannette was friendly and helpful throughout the entire process. She went out of her way to accommodate our needs and made the administrative portion as painless as possible. Thanks for the great customer service!!!
June 1, 2015
Google Public Storage Michael Felder
Wali was very nice and professional helped with everything
May 25, 2015
Google Public Storage Joey Wang
This is a really nice and clean facility. Jannette and Wali were very friendly and helpful. Jannette showed me around the facility, and I was given a choice of several different lockers, then walked me through the rental process. It was very easy and convenient.
May 22, 2015
Google Public Storage Farhad H
Absolutely Fabulous!! The staff here is very helpful and Accommodating, especially Jannette and Wali. I had to move some stuff out of my storage and asked if I could use the cart available at the storage she very politely said that I could not take the cart out of the storage facility but she said she was more than happy to lend her personal cart that she had at the storage, I took her up on the offer and it made my move a lot easier. Thumbs up for Jannette and Wali. For the excellent customer service.
May 5, 2015
Google Public Storage Juliette Barredo
The customer service is excellent. Mr.Gupta and Ms.Jannette was very helpful and assist me great. They were very nice and kind and expert in what they do. Juliette Barredo
April 27, 2015
Google Public Storage Chelsea Todd
This was my first time renting a storage unit, and I was pleased and impressed with the friendliness and the efficiency of the staff, Wali and Jannette. When I had an issue with the initial lock that I was given, it was quickly resolved, and I was very pleased! I was dealing with a stressful move, when I rented the unit, and Wali and Jannette, helped me feel more relaxed about my situation. They were also very kind and friendly to my family members, who had to have access to my storage unit without me being present. Jannette called me a few days after I had acquired the unit, to make sure that everything was ok, and I truly appreciated her courtesy call. All in all, my experience was quite pleasurable, and I would recommend this Public Storage location to anyone!
April 27, 2015
Google Public Storage Tricia Fechter Gates
I've had the fortune (misfortune) of using storage units all over the country for business storage and event management. Jeanette and Wali are hands down the best facility managers I've encountered in my extensive research. Very friendly, through, and welcoming! And, the unit is the cheapest around - which is a double win!
April 23, 2015
Google Public Storage Yasmeen Diab-Ghanem
I came to the store looking for boxes for my move. Jannette and Wali were extremely helpful and made sure I found everything I needed. They were both so knowledgeable and took the time to listen to my needs and give me recommendations which I ended up taking! Thanks a lot. Wonderful management.
March 24, 2015
Google Public Storage JAMES B
JANNETTE HAS ALWAYS BEEN GREAT TO WORK WITH AND SHE HAS ALL THE PACKING SUPPLIES I NEED, IVE RENTED HERE FOR YEARS AND HAVE BEEN PLEASED.
February 26, 2015
Google Public Storage Tashana Simmons
Very helpful and nice staff definitely would recommend over my previous storage facilities.
January 31, 2015
Google Public Storage Thomas Murphy
We went to our storage unit today to do some organizing. We stopped in the office with a question. Jannette not only answered the question, she went out of her way to assist us with the solution. Jannette and Wali are the friendliest on site managers we have encountered at a storage facility. We originally decided to go to this Public Storage facility because of the positive reviews online. Believe the reviews, these two people are above the norm. So much so, I am now adding to the positive reviews.
December 21, 2014
Google Public Storage John Warren
I rented a storage unit at the Public Storage at 5610 General Washington Dr., in Alexandria, Virginia 22312. I want to commend the property managers for there performance. They were both very kind, considerate and thoroughly professional.There attention to details make this an exceptionally easy transaction. I can honestly say I have relatives that don't take as good of care of me as Ms. Jannette and Mr. Wali. If you do business with these fine individuals you will not be disappointing.
December 11, 2014
Google Public Storage martin leddy
Simply put, Wali and Jannette are the two best managers of any storage facility I have ever used. They are pleasant to speak with and help find solutions. The facility is the cleanest storage facility I have ever seen. I have had a storage unit there for over 4tears and never once have I had any concerns about my property. If you are looking for a safe, clean, accessible when you need it, secure storage unit, you only need to look at one, this Public Storage at 5610 General Washington Dr is simply the only place I will store anything in the Washington DC Metro area. Thank you Wali and Jannette!
December 5, 2014
Google Public Storage Randy McKeen
Jannette and Wali are the 2 managers here. They are really terrific at keeping things organized and making it hassle free to rent a unit here. Always have a smile on their faces and do everything they can to help you. This is excellent customer service, they should be proud of themselves for what they do for their customers. I highly recommend them and their storage facility!
December 2, 2014
Google Public Storage Dave Piper
Jannette and Wali are two of the nicest and most helpful people I've met. They are always friendly and will help you with anything you need. The units are well kept and very clean. I was at 2 other Public Storage facilities in that vicinity and they do not compare. Add to that Jannette and Wali and it's a combination you cannot beat!
November 11, 2014
Google Public Storage Kathleen Coulombe
Very pleased with my experience! Jannette was very prompt in her follow up and so friendly when I arrived. Both she and Wali were helpful and kind. The facility is very clean and in a great location. Would recommend this facility.
October 6, 2014
Google Public Storage Gregory Fess
The staff at the storage facility were very helpful. The facility is well run. The elevator broke one day, but appeared to be fixed quickly. I'd suggest getting a third (or fourth) trolley to make available, because often the two that are there are in use.
September 10, 2014
Google Public Storage Patrick J. Malone
I have been renting a storage unit from this location for the past 16 years and Jannette and Wali are the best-of-the-best. They are both consummate professionals, with exceptional attention to detail, with a strong "can-do" attitude and exemplary service to their renters. The property is always clean, well-maintained, with laser sharp attention to detail that results in two top-flight managers who sincerely care about their jobs, and how it effects their personal reputation and also that of Public Storage, as well. Jannette and Wali take great pride in their work and as a long-time renter, I know that they always take my best interests to heart and have gone above and beyond the call of duty to help me out and answer any and all of my questions. If you're looking for a great place to store things in Alexandria, this Public Storage location, on General Washington Drive, is the one to rent from! See Jannette or Wali and you'll be a loyal renter, too!
July 20, 2014
Google Public Storage Sassan Mondi
Great Facility, This facility is well maintained, clean, and is well lighted. It has super friendly facility managers.
March 30, 2014
Google Public Storage hina ali
Janette and Wali are extremely helpful and so friendly. I have gone to other Public Storages in the past and this one is the best hands down!
March 22, 2014
Google Public Storage Roberto Cordon
I closed my storage unit a few weeks ago after (too) many years. Jannette and Wali were wonderfully helpful as I went about moving things out of the unit. They made a painful process less so!
March 1, 2014
Google Public Storage Eric Cercone
Excellent customer service. Facility just what they say it is...climate controlled storage.
February 8, 2014
Google Public Storage CM Cullen
Though the facilities are easily accessible, after paying full price for five months, Public Storage increased my rate by 15% without any explanation; this change was not associated with any introductory (or online) offer. If you rent from this facility, beware of the arbitrary rate increases.
February 5, 2014
Google Public Storage Brandon Ramsey
Great; process was quick
February 1, 2014
Google Public Storage CELINA TOLENTINO
I have used Pubic Storage since 2005, of and on. Also, I have used some other storage facilities but I keep coming back to Public Storage, most especially the one on Gen. Washington dr., Alexandria, Virginia. Jeannette and Wali are the best Managers I have ever met. They are very accommodating, efficient and polite. The customer service that they extend to us is always superb and beyond excellent. These two know their business and they always abide by the rules of the company. I will strongly recommend P.S. to all my friends and relatives. Carry on the Superb Job!!!!
February 1, 2014
Google Public Storage Margaret DePompa
When I rented my unit I really thought it was going to be temporary - temporary turned into 8 years! During this time, my experience was great. The units are well maintained and clean. Jannette is a lovely lady and always so helpful and calm. Wali is a very nice man and also always willing to help in any way. I have no problems in referring anyone in need of storage to the Alexandria VA Public Storage location.
January 24, 2014
Google Public Storage nicholas west
Excellent service from Jeannette and Wali. Clean establishment and explained everything clearly.
December 27, 2013
Google Public Storage Ylan McClintock
Excellent customer service! Water had leaked into my unit and they made every effort to make sure that I was moved to a new unit. I highly recommend using this facility.
December 11, 2013
Google Public Storage Ren Zheng
No doubt this is the best Public Storage in the Northern Virginia. The management team (Jannette and Wali) is extremely professional and helpful. Jannette and Wali treated me like a family member. I recently moved from California to here. I did numerous coast to coast moves in the past due to job relocation. Finding a good storage unit is always not easy. This one is definitely my least stressful experience so far!
November 28, 2013
Google Public Storage norma martinez
I feel safe to leave my stuff there. THANKS. Yannette and Wali.
November 13, 2013
Google Public Storage Roxana Chumpitaz
We have been using this storage facility for years and I have nothing but good things to say about it. It is always clean and Jannette and Wali are always so willing to help when I need it. They are extremely professional and even when I have a small amount of trash to be tossed, they are willing to throw it away for me. If I ever need a storage place for personal use, I will definitely be using this one because it doesn't get any better than dealing with a staff that cares. I highly recommend this storage facility!
November 8, 2013
Google Public Storage Anopet Phimmasone
Very friendly and helpful. Jannette went out of her way to be helpful and explain things. She always says Hi.
October 29, 2013
Google Public Storage BBLamb2000
The best reason to rent at this storage facility is the management team. They are very helpful and great to work with anytime I need assistance. As a result, I have my own personal storage unit here, as well as 3 units for work and we just rented another one. Janette & Wali seem to really care about making their customers happy. I wouldn't rent a storage unit anywhere else. I was also pleasantly surprised by the cleanliness of the restroom, when I finally had the occasion to need it. I highly recommend this facility.
October 29, 2013
Google Public Storage Nancy Broderick
We've had a storage space at the facility for a long time and Jannette and Wapi have always been extremely professional, friendly, and very cooperative. Recently when we temporarily rented a second storage space, they were very accommodating, even calling a couple of days later to check on our satisfaction. John and Nancy Broderick
August 16, 2013
Google Public Storage Joe Brennan
Super friendly, very smooth move-in process and reasonable rates. Wali and Jannette are simply the best! They went out of their way to make sure my move was trouble-free. I couldn't have asked for more. This location near the freeway 'mixing bowl' also ensures great access to the unit from all directions. Highly recommended!