Public Storage Self-Storage Units at 5610 General Washington Drive, Alexandria, VA

I had initially ordered a unit that was too small and had to approach the customer service agent to upgrade to a larger unit. My agent, Jonte, was so professional, courteous, and helpful and she was able to help me not only transition to a larger unit, but keep the same rate I was quoted for the smaller unit online! 10/10 recommend!

Front desk lady was very helpful and kind.

Mr Gupta provided me excellent service always

Nice service by Gupta

I had a hard time finding the front door, not enough directions , and when i found it no one was there, only a bar code on door to scan, what is happening 😳

Excellent service, however, mouse droppings were present in some of the spaces..

Great customer service! The process of renting a storage unit was fast and easy!

Why do you guys keep putting your public storage stickers on my personal lock covering the oil holes!? Stop it.

Mr. Gupta was excellent and helped me with all my needs and price concerns. Great job!

It's really helpful

I had a great experience, very smooth process getting my storage setup. Ishara was very friendly and knowledgeable!

Loved Ishara she was so helpful!!:)

This review is long overdue! i dont leave reviews for phone calls but property manager Ishara was awesome guys. Not ready just yet, but she made me feel so much more confident about getting storage 10/10🤩

The best thing about this facility is Jonte. She's fantastic, and gave me a big help learning how to adjust rates, and learning the ropes. Watch out for steep rate hikes by this company!!!

Mr Gupta manager us very nice and great service

Me Gupta manager rented me a unit with discounted price and easy move in. Excellent service

Ishara was AWESOME! She went above and beyond to help me!

My favorite storage place. Ms. Clark was extremely helpful and made me feel welcome. I presented her my specific situation and she was able to come up with a satisfying solution that fit my price range.

Unfortunately, I need a storage place, but one of their elevators broke several months ago and either you go up four flights of stairs or you have to go around to use the other elevator. I had not visited the place for several months and found out someone changed our lock, I had to wait a day to complain because the manager was not in that day and the person in charge knew nothing. they have been raising their prices every year and yet the elevator hasn't worked and they didn't refund me to get someone to break that lock and place one of my own I bought at Home Depot, and on top of that they had me remove my lock and put one of their own, without a certain apology or refund me for getting the lock removed. I don't think they care at all.

Ishara was super helpful with our move in

Ishara was very helpful and kind. Great service!!

Mr Gupta provides me excellent service always

Neat and clean location. Excellent ser ice by Manger Gupta

Jonte Clark was perfect and explain the details very well , love her engery ! I would be back soon ! Thanks ‘Ms.Clark

Jonte was very knowledgeable and helpful for my needs.

Drove out today to ask a question about my current unit and insurance situation, upon arriving Andrea was able to quickly answer all my questions and was kind and professional while doing so!

Mr Gupta rented me a space with easy paperwork and moving .

Jonte was very helpful in helping me get a storage unit. She was very friendly and happy to help.

Excellent customer service very professional

Very helpful and nice to work with samina

Mr Gupta manager always provides me excellent service . I liked the public storage

Great service from Andrea!

Great customer service. Samina is very nice, helpful and treats you with respect.

Stopped in to see rates and availability. Jenn , the manager was informative, polite and very courteous. Hard to find excellent customer service like she provides. The other customer was as happy with her as we were! It's a lost talent to find these days !

Andrea helped me today and she was wonderful !! Helped me out to the max . Great customer service!

Mr. Gupta was very helpful and cooperative and kind

Customer service was the best!! They helped me with all my storage needs

Matteo was very helpful and let me know me next steps for moving out and payments. Thank very much. This location is always clean and safe. Thank you.

We went with Public Storage because it was the best price in our area and the sales reps were super friendly and helpful. We got set up with the space we needed in just a few minutes with no pressure tactics or bait and switch offers. Thanks for the great service.

Andrea, is the greatest! This is my first time having to rent a storage unit, she took the time to explain the procedure and she answered all of my questions professionally. Her customer service is out of this world. She really made me feel like family.

GUPTA nice service

Great staff and service

The property manager Taiya was fantastic.

Nice property manager Taiya She helped me move my second storage unit closer to my first.

EXELLENT SERVICE BY GUPTA DURING RENTAL TODAY

Very positive overall experience. Mohammad was personable, respectful and helpful. My one piece of feedback for the facility is that they need more dollies. On a busy Saturday, we had to wait to use one of the two dollies/carts that were available.

Mr Gupta manager is very helpful and nice .Excellent service today

Gupta

Mr Gupta manager rented me a unit today without NY hassle

Taiya is awesome and extremely helpful it was a delight to talk with her. This is a great location with good access. I have a small locker and it has been an immense help to continuing my home lifestyle by removing some of the clutter of things I do not want to get rid of but also do not want taking up valuable apartment space such as my holiday supplies and other items I intend to use in my future home. Also it gives me that extra edge if I see some piece of furniture to restore that I dont currently have time for. I know I can get it and store it away until I have time or space to deal with it. Really how could anyone go wrong with using this place.

Mr Gupta manger excellent service all the time

I gotta say again this branch has the most amazin employees and service. I came in looking for a space and Andrea assisted perfectly. I’m glad and will be sticking to this branch! Probably one of the nicest customer service I’ve gotten at any business. The lady working at the counter was prompt to show us the best deals and location for storage and the place was pretty much spotless would recommend to stop by at this location!

Gupta manager helped me today. I like this service

Kiran was awesome she made my move in very easy and smooth. Thank you so much. She definitely went the extra mile.

Taiya , was an amazing help. She was very helpful with explaining the rent increase & still tried to get my rent down, She was very nice, and professional. I will be back and recommend to come to this location

Quick responsive and reliable. 5 stars

Maria was very helpful in helping me to locate a storage unit at this property she showed me a very clean unit the price was affordable and within my budget and she was very helpful with understanding and completing the paperwork. It is wonderful to have someone on property who is attentive to customer needs and questions.

Great experience at this location ,thanks to the help of Jennifer

I had to come and edit my post the customer service from previous management was the only reason I stayed now this place is a dump be aware it is infested with mice there are people sleeping in the unit the rent goes up double every 6 months do yourself a favor and rent else where after getting my stuff out I will never rent at a Public Storage again nor will I recommend storing here

I came in to rent out a storage and was unsure what size I needed. The 2 young ladies Jen & Kiran were very knowledgeable and helped me pick the perfect space. They even offered me water. This facility is clean & the service from here is amazing. Thank you ladies!

I just walked in today and inquired about my monthly rent. It’s been going up gradually, nice lady Latisha helped me get $27 off for the next three months. Every bit helps. Thank you Latisha.

Latisha is absolutely amazing. Mary, the former property manager was so sweet and helpful and patient, and I’m so grateful that her replacement, Latisha is the same AND more. Latisha is understanding and goes above and beyond to help her customers. I left several messages at the facility regarding my account. No one called me back. Mr. Gupta left an unintelligible voice mail for my mother regarding her unit move in process and Latisha was kind enough to walk my mom through the steps of getting a storage unit AND gave regular updates on the status of the facility for our peace of mind that it was still as clean and pristine as when we decided to store our items there. Latisha also explained that the reason no one called back was because she was on leave and the other workers deleted the voicemails and didn’t follow up. I was most upset. My mom dropped by her unit today and saw, for the first time in two weeks, ‘someone’ in the office. It was Latisha, and she expeditiously assisted me. After my mom spoke to Latisha, LITERALLY 2 mins later she called me. She was so pleasant to speak with we held a substantial conversation on the phone NOT regarding my account; if you can’t tell by my review…I like to talk a lot. She is such a wonderful lady who takes care and pride in providing painless and efficient custom service. I cannot stress enough that her service and spirit is the reason we moved to another unit at the facility. We’ve had our belongings in a few other local public storages, but Latisha is the reason we stayed here.

Tommie provided excellent customer service over the phone. He was kind, and gracefully helped me finalize all the details to close my storage unit rental. Will definitely recommend this location. 🙏

Terrible. Manager is never there, or anyone at all. The office from the outside looks trashed and abandoned. You better hope you never need help with anything because you're gonna have to sit on a customer service line for god knows how long before someone even answers or the phone call just ends after you've waited on hold for 2 hours. Do not use this storage company

Mr Gupta helped me with merchandise with discount and very helpful

Mr Gupta was excellent and did a fantastic job helping us secure our storage! Highly recommend!

Good, convenient.

Public Storage recently raised the rent on the unit from $74 to $95 without giving me a good reason. One of the customer service reps suggested I downgrade to an even smaller unit if I was worried about the price and told me to call the location manager. I left a message for the location manager and this person never even bothered to call me back. If I had known that they planned on raising the rent for the unit after a certain period, I would have never put my brother's items in their facility.

Please be aware the previous reviews are in regards to the previous property manager Mary. The current property manager Letitia has zero customer service skills nor does she exhibit understanding of Public Storage policy. She blatantly disrespectful and and disregarded my concerns and property as I called to make payment payment arrangement for my units. This goes to cutting me off midsentence while expressing the situation and proceeding to give attitude an sighing while I speaking letting her the dates which I reached out previously. I would greatly advise to store your belongings elsewhere.

Mr Gupta manager is very helpful and the property is clean and nice

I got to say place is going back to normal new management is doing a good job, There was small gap in between where it maid me doubt but now they are doing a good job keep up the work

Keep up the good work 👌

Muhammad helped answer all my questions about the prices and explained the prices to me and also showed me the space so I can see what it looks like, would definitely recommend, great customer service by Muhammad

Very friendly service and great customer service

Found everything I needed for my move!

I would like to say have been dealing with this location for 2.5 years. I want to give the Manager there Mary 5 stars but Public Storage gets a 4 and lower. Places during the Covid pandemic held late fees because people were losing jobs, getting sick, dying, or just going through the ringer. Public Storage is still charging late fees and their raising rent at more than 20%.... Inflation no more than 1% and God 10%(what's up with that). Can a customer get a break remember there's a couple of places down the road cheaper. Thanks again for the awesome Manager!

Mary was super helpful with finding me an affordable storage unit during my stressful move from a different state. She made sure everything was in order for me as soon as I arrived no hassles very nice experience.

I’m with them almost 2 years, it’s really nice management by Mrs: Mary , always clean, organized and ready to help. Thank you!

We and another tenant had trouble with a rat infestation in our units. Some of our household items were damaged. Seems the place could use cleaning up a bit!

Very happy with the service at this property. Mary, the property manager, makes you feel so welcome and appreciated. She keeps the property clean and always has a smile for me!

Mary has great customer service and very professional. Has patience with customer.

So impressed with the management of this property. It's always clean; everything works. Mary Heard (Manager) is so personable and helpful. Other staff top-notch, too. Easy reservations and access, great hours. The whole process was seamless. So happy with my choice. Highly recommend!

Wonderful service. Mary specifically is the only reason I store at public storage.. I’ve been mistreated by this company in pg county. And I was reluctant to use this place but Mary changed my mind. She is very alert and keeps my account informed and updated to me... I have no complaints and she puts up with me! Thank you Mary!!

I have had a unit at this property for over 7 years now. The location is perfect and easy to access. The property is well lit and secure at all times and I have felt safe every time I visit. I cannot say enough about how convenient this has been for me. In addition, Mary the Property Manager, is wonderful. She is so helpful and responsive with any question I have or need that has come up. I would highly recommend this location to anyone looking for a great storage location.

Mary is an awesome property manager. She keeps the place clean and organized. She has helped me with my various storage needs and I appreciate it!

Mary, the property manager is incredible and has been professional and has handled my needs with integrity, being forthright, honest & just an incredible person & I have experienced world class customer service from Mary. The mgmt team could learn a few things from her on how to treat people in a real world.. This facility is about to sell my belongings. Maybe they are going through with the auction to punish me because I gave Quentin Escobar one star. Mr. Escobar, Executive District Manager is holding firm. Quentin would not call me back or return my emails. I have to pay the rent the last of the month and I've explained that to them with no help or suggestion. I called the sheriff's office and spoke to a deputy sheriff & he called Mr. Escobar and Mr. Escobar didn't know I was also on the call. He told the sheriff that they had tried to work with me and I refused to work with them and they've done everything for me and I just won't get off their property and told the sheriff, it's not even her belongings. I was never told to get off their property. He arrogantly told the sheriff, bragging he was good friends with the governor and within the law to auction my belongings and there was nothing I could do to change it. The sheriff was thoroughly disgusted with how he was speaking about me and so he asked, what's the name of our governor. They offered a move out offer if I would leave in May 2020, just in time to take advantage of my stimulus check. I had to give it all to them to save my precious belongings. At that time there were literally no trucks in the Virginia area during the peak of the virus. When I heard that it would cost $1700 per truck and that I need 3. I didn't refuse anything, I did work with them. I returned every phone call, however, they did not. They did not work with me and in fact I was told Mary was no longer ALLOWED to speak to me because my son was the one that opened the account for me. I spent hours trying to come to some kind of solution. I was treated with disrespect & contempt. I am not a dead beat, I just have had some really awful things happen that I couldn't keep up with and ended up having to put my belongings in storage units. I've not tried to be difficult, I'm just in a bad place and that means nothing to them. A pandemic doesn't matter to Quentin Escobar, Sara, Elena, Cassie or Vanessa all mgmt people. Does this go all the way to the top? Does CEO Joseph Russell feel the same way. Uncaring & insensitive to real live pain in the middle of a pandemic. I only see arrogance. After my review not one member of management contacted me to apologize or help me or at least extend a show of concern for what Quentin has put me through. I have been directly impacted by the pandemic. My hours have been drastically cut and my income. People are dying all around us. It doesn't matter to these people. I could understand if I was not even trying to get the rents paid, I do, every month, just after the grace period. I thought this was a time to help people that are struggling, just another huge event in the middle of so many. You find out what a company really is about in the middle of a pandemic. They have shown their real colors. The lack of compassion, patience and care for their fellowman just isn't something I've seen in these people. Why now do they desperately need to sell my belongings. I've offered every kind of way to get this caught up. Sell my things is their only answer. It feels like a fire is burning down my home. We've been there two years and just this May I was told they can't speak to me because I'm not on the contract....so why did you speak to me directly for 2 years and then all of a sudden told not to speak to me, the one who is paying, the one the property belongs to...but now they can't talk to me. Not one of these people have treated me with respect or understanding. I guess they've never been in a difficult spot....I will have to say the property manager Mary who I've been speaking to for over two years has treated me with respect, kindness and understanding.

Awesome property manager, Mary. She helped me find the perfect space in my budget and made the rental process so easy. Always has a smile and kind word to say! My kind of customer service.

It was a blessing to meet Mary, when I was searching for a storage unit, had less than 24hrs. to get everything moved. Mary made the process extremely easy!! Mary and another young lady have always been helpful with any assistance needed concerning my account and storage unit. I appreciate all the help provided by these 2 ladies!!!!! Thanks Ladies!!

DO NOT USE. This place is INFESTED with mice AND rats and their version of "climate controlled" is a joke. Disgusting. Most of the items I had stored here were damaged.

I have been using this facility for many, many years now. There have been some good managers but Mary is the best by far. From the day she started working at the property the place got cleaned up quickly. That was in early January 2019. She cleaned all the doors, swept the floors, kept the bathroom cleaned as well as the outside of the building. She is always making sure the place is neat and clean in spite of people leaving stuff that should be thrown away. She was missed these past few weeks because things got dirty while she was out on leave. So glad to have her back with her smile and hospitality. I hope she will stay a long time at this facility.

I passed by this storage last week. The customer service was very much satisfying. The customer service agent ( Maria )was very kind, welcoming and cooperative. I liked her service very much! She was my hands down first choice for storage without a doubt.

Mary is simply AMAAAAAAZING !!!!! I relocated and came back, and she was my hands down first choice for storage without a doubt. 2 Years ago I had the longest day picking up a moving van to make a late night drive and turnaround 3 hours away. There was a power outage in the area that shut down the entrance gate and all the lights at the facility. This ruined all my plans and my turnaround trip... I waited hours by the gate for the power to come back on and called Mary. She manually opened the gate for me and assisted me with moving my last items out herself using a flashlight. Yep knew me and my story from before, because she makes herself available and didn't want me to be at a complete loss. What a night I will never, ever forget. Upon my move back, she moved heaven and earth to find me a good rental at the best rate despite market costs... She always assists on the property and her heart and knowledge of the business are RIDICULOUS!!!!!

Maria was thorough and provided unmatched customer service.

I’ve been a customer at this location for more than two years and have only praise for their attention to detail and the reliable customer service I’ve received from the manager, Mary and other staff members. They are friendly, professional and perform their duties at a high level. Great team.

I want to thank Mary for her superb customer service!

This place is amazing. I came across this hidden gem while out shopping the customer service i got from Latisha was amazing after reading the reviews this place deserves more than 5 stars the facility was very clean and well kept i also got a chance to meet Mary while we walked the property they was very knowledgeable of all the merchandise in the store and gave me recommendations on what I will need when I pack my things awesome job ladies keep it up

Latisha and Mary are amazing loved how they handle the maintenance issue and helped move me to another unit so I can continue to move my item in quickly. I would rate them 10 stars if I could. I ole them lunch for a whole month Lol

Awesome customer service! This facility was recommended by my friend and I am very satisfied with the rental process, the storage unit and the place.

I came into this location today and was greeted by Latisha she was very nice.Latisha took her time and explained to me about the rental process the property was very clean and well heated. Latisha made my mom in a breeze also a side note the bathroom was very clean for so many people to be on the property moving in and out.

Really appreciate the great customer service at this property. Mary is so knowledgeable about the rental process. The property is well kept. Look forward to storing for a long time.

Clean with friendly staff

The most valuable asset at this place is Mary, the property manager. All things being equal-location, cost, units available-if the property manager isn’t looking out for the customers, then it all falls apart. She cares about her customers and goes the extra mile to keep them happy. You’re the best, Mary!

Had a opportunity to visit this property spoke with Latisha and Mary what a great duo they was very knowledgeable of the property and showed amazing service which was all we needed to see to know that this was going to be a great experience everything was smooth and easy they both kept a smile during the entire process we came in feeling sad but we left with a smile these ladies are heaven sent they went above and beyond their jobs

Mary she is ecselent customers person. She was able to help me understand leasing and was very kind to me. Definitely recommend her for renting here.

Please check your exit device!

Ms. Mary H and Ms. Latisha W We’re AMAZINGGGGG and helped me through all of the steps.. If you ever need help please pray that these two ladies are on duty... thank you so much guys!

Recently rented a unit at this facility. The property manager, Mary, was very professional and informative about the property and how the rental process works for people like me that need short-term storage. The facility is well kept, inside and outside. I would highly recommend this place.

I want to express my appreciation for the wonderful customer service Ms. Heard has given me. I will definitely recommend this facility to my friends. The property manager goes above and beyond!

Great job, Mary! Keep up the fantastic work!

My experience at Public Storage was a smooth and pleasant one, mostly due to the the very kind, professional, and helpful manager, Mary. She is a human being who genuinely cares about providing the best quality service. Even though there were some things beyond her control (such as the malfunctioning cooling system), her authenticity and compassionate assistance helped alleviate the situation and made the experience at Public Storage worth it.

BEWARE: Two RATE HIKES on longer term storage. Original rate was $130/mo. 1st increase was to $174/mo. Most recent to $228/mo. That is over 30% each time. GREEDY business tactics. They politely thank you for your business: “Thank you for being a valued Public Storage customer. We want to let you know of an upcoming change on your account. The following rate goes into effect on 10/01/2019.” REALLY? Sounds like you don’t VALUE my business and want to price me out.

Mary, the property manager, is an absolute gem. She is totally on top of everything, made us feel so welcome, and totally shifted my fears about having a storage unit! I can't say enough good things about her. Otherwise we were happy with our space. Got a price hike 6 months in, but we were moving out just at that time too. Area is safe.

This storage space has been really convenient and I would definitely come back. The workers are friendly and helpful each time i went. The storage space is very clean and easy to access. The dollies that are available are super helpful and a life saver when i moved in and out. Thanks for the support!

Mr Gupta provides me excellent service during my rental

Mr Gupta manager gave me excellent service

Mary is a pleasant person to talk. She was courteous and helpful. She answered all my questions patiently.She was very accommodating when I changed my moving date a day early due to unexpected change in my work schedule, I have no doubt that I am in good hands at this public storage location because of Mary.

Mary is the best of the best! Thank you for all you do at this facility. Please don’t leave until after I have vacated from Public Storage.

I am not understanding all the great reviews. I am paying for climate controlled and was told my units would be climate controlled. Well, that is a huge deception on the part of Public Storage!! When I inquired about this after coming back to start moving things in, I was told that the air conditioning does not actually cut on until the temperature reaches 80 degrees. Well, let me tell you that the thermostat is not on the fourth floor where my units are. It is stifling up there and way beyond 80 degrees! If I had the time to find a new place I would walk away in a heartbeat! Look elsewhere if you need a reliable climate controlled unit!!

Made the move-in and move-out process really smooth. Mary goes above and beyond would definitely rent here again.

Mary is the best. The only request I would ask for is more moving dolly's.

Great job, Mary!

Mary gave me excellent service. Thank you Mary

This by far has been the best experience I have had at a Public Storage. Mary was the employee that helped me she knew all the right stuff I would need just by me giving her a little detail about my situation, she really knew her stuff. I would recommend all of my people to go to this location. Thank you Mary

Great Customer Service

I am changing my review... I did give this property less than one star but they finally got a new manager - Mary - and she is awesome! She's been there a few months and the change is night and day. The property is clean and tidy and the lights are on. I am thankful that Mary has a great work ethic and takes pride in her work. Thank you Mary!

Mary is one of the most attentive and polite people I have seen as the property manager at this location. I have two units here, been here since 2009, and have seen quite a few people in and out of the position. So far, and by far, she is the best one! The building has been the cleanest as of now, to date, and any problems/ issues are handled and resolved in such a professional manner. Good job, public storage! This one is a keeper!

My husband has a unit at this facility and we had not been there for a few months. We met the new manager, Mary, and she gave us suggestions of how to scale down the large unit we have to a smaller one to save money. This is a good time of year to clean out our old bin and move it to a smaller one. She was very helpful and attentive, I am very pleased with the customer service here! A pleasure to work with her at this public storage!

Mr Gupta explained me thoroughly the lease terms and exellent service

Mr GUPTA made my move in easy way and exellent service

Mary came to my RESCUE! After having an account/storage unit for over a year, I will finally get a break from the monthly phone calls. My payment is automatically deducted from my banking account, but yet every month or two I was getting calls about the wrong type lock on my unit. How could it be the wrong type lock when I purchased the lock from the facility. I even went as far as to go in and have an attendant view my lock on the unit. I was told on many occasions that I would be taken off the "hit list". Last week Mary called me for the same problem, BUT had solved the puzzle. My unit had been converted to the largest size and in doing so it had two (2) garage doors. Yes, there was access on the sequentially numbered side as well on the back side which was out of numerical order. I obviously had blown my stack with someone previously so Mary approached the situation with grace, concern, and professionalism. She took the time to show me the second door and unauthorized lock. Problem solved! A new authorized lock was installed. Thanks Mary! You are awesome! Great customer service agent!

Mr Gupta is excellent manger

I have been looking around at several different properties for the best price point. When we went to General Washington Drive and met marry she really welcomed our business and that’s why we rented here.

Mary, the property manager, is amazing. We are always concerned about the security and cleanliness of storage facilities - not so at this property. Mary takes such pride in her work, her customer service, and knowledge of the property. She instilled instant confidence that our decision to enter into a lease agreement was no mistake. Great experience!

Never Ever Do Business With Public Storage... They Do Norhing But Steal Yoir Money & Treat You Like Your Anything. The Property Manager & District Manager Are Worst Than The Employees. The Business As A Whole Suck You Better Off Going With Extra Space Or Anothwr Company Because Public Storage Isnt It!!

Mr Gupta provides excellent service today

Gupta was great help.

Mr Gupta manager always provides excellent service

Check-in was quick and friendly!

Mr Gupta gave me excellent service today during my easy movein

Mr Gupta gave me excellent service today.i appreciate

Excellence service by Mr. Gupta

Mr. Gupta manager provides me excellent service during my move in.

Very pleasant and helpful experience. The Manager Joi knows her job and she was very patient, and helpful. I would use this location again and recommend it to anybody wanting a good storage. Thank You!

Joi was great

Mr Gupta gave me excellent service today. I liked the property

Exellent service by Mr Gupta property manager today during move in.

Mrs. Joi Taylor was of great assistance in help me find the perfect size unit to store my belongings. I appreciate all of her extra help with moving my stuff. Thanks Joi

Joi the property manager was so helpful and friendly . She made sure I got a unit to fit my needs .

Mr Gupta always provides me exellent service whenever I need.

One of the property helpers Joy was amazing. We were searching for a specific unit and came over from the Pickett St location because the rate was better. Joy was ready even though it was close to closing time to receive us, she showed us the unit, gave us very clear and explicit directions on how to move forward with paying monthly and was very helpful in finding us the right unit. Joy was friendly and direct and I really appreciated that. I recommend this location especially since it seems They have more promotions then other locations in the area.

I am writing to let you know how much I appreciate the outstanding customer service provided by your Associate Joi Taylor from Public Storage. I visited your storage unit today and Ms.Taylor provided clear and accurate price setting that lowered my frustration of the chaos for affordable storage space. The grounds were incredibly clean and the process went as smooth as my move-in. I will definitely recommend Public Storage on General Washington Dr. Alexandria, Va. to anyone I know that is looking to store. Thank you, Ms. Taylor, for your excellent and comforting customer service. Regards, Nett B.

You pay them, they store your junk...that is all.

This by far has been the best experience I have had at a Public Storage. Joi was the employee that helped me she knew all the right stuff I would need just by me giving her a little detail about my situation, she really knew her stuff. I would recommend all of my people to go to this location. Thank you Joi!

Joi was very helpful and patient even when I missed the closing time and came in the next morning to set up my storage unit. Great customer service.

Joi Taylor is a Joy to talk to, very insightful and knowledgeable about her property. I will recommend others just because of her.

Spoke with a young lady name joi who was so helpful and polite and also very helpful with information... I am most like going to move my things into this storage unit ...

Mr Gupta gave me excellent service today. I recommend this property

Mr. Gupta Gave me excellent service.

Mr. Gupta runs a very clean, customer friendly storage unit store. He is helpful, thoughtful and very thorough. The areas around the grounds and in the storage areas are always well kept.

Parrish gave me above & beyond service ; we need more people like her! She was pleasant and the best ever!

Been using this storage unit for over 3 years. Overall I am happy but I have one complaint and that is their lack of on site trash. There used to be a dumpster but it was always locked so you had to ask someone to open it up. Unfortunately, that has now been removed. Considering the amount of money we are paying just to leave our stuff here, I would think they could afford to provide tenets somewhere to throw away trash.

Jacintha was very helpful & very friendly. She was especially helpful in helping me choose the right size storage unit. The building is older, but clean and well ventilated.

GUPTA did an excellent job today

Mr. Gupta did a amazing job with my account today and he had amazing customer service and fast service. Very clean facility too and easy payment process!

Mr gupta manager very helpful at this location...I appreciate his service

Mr. Gupta was very helpful at explaining the different prices and giving a good overview of all the offers available to me. Highly recommended.

Ivan was amazing ! We was very informative and personable. He gave me very helpful tips with moving, saving money, and accessible storage units. Unit is very in a very convenient location and is a one stop shop for supplies and helpful information. I signed a contract immediately. Thank you Ivan !

Fantastic customer service namely from the associates Gupta and Sam who's services went above and beyond my expectations 5 out of 5 would store at this location again

I love Bianca service she is making everyone happy and easy move in thank you

Mr Gupta gave me excellent service always . He explained me in details the lease

Mr. Gupta, gave excellent service

Mr Gupta gave me excellent service today.I recommend this property

Syed he is A very good man

Syed is a very nice person. He was very helpful when I was visiting. He made sure all my needs were fulfilled. I will definitely return due to his excellent customer service.

syed & carlos good customer servers

Syed

Syed was extremely helpful and professional handling my rental!

Carlos was outstanding. He gave me great customer service, i would recommend to go here to see him for quality service!!

Mr Gupta gave me always excellent service . I recommend this property

Would give this place 0 stars if possible. First off they never informed me up front about the extra insurance cost I would be required to pay MONTHLY. Secondly their gates are frequently broken so if you are hoping your stuff will be secure, you can look elsewhere. Finally, I am getting ready to deploy and after asking back in November if rates would be raised in the new year, I was assured they would not and haven't in 5 years... well you guessed it, they raised them. I am now paying quite a bit more monthly and have to scurry to move my stuff because my request to lower the rent was denied. I can't even get a phone call back to explain why this is. They are renting the EXACT same units for 68 dollars LESS per month but refuse to even bump my rent back to what it was prior to the new year (which is still 40+ dollars more than what they are offering new clients.) Thanks for taking such good care of your long term leasers and military personnel. You've shown your true colors. I fully encourage you to look elsewhere if you're looking for honest, quality storage. Try life storage down the way. They have 24 hour access, are cheaper and are much more pleasant to deal with.

Great location

Always give pleasant service.

I am vacating today and I must say I had a wonderful experience here. The property manager Jacintha is the best.

Excellent service. Muhammad helped me alot to select the right size with the best rate available.

friendly and prompt service. Clean facility

I came in and pay the unit for my cousin storage. Jacintha give excellent customer with a smile. If I ever need to rent I know where I will be storing my stuff.

Gupta did a great Job in assisting me by finding materials for my move. Thank you!!!

Mr Gupta manager gave me good service all the time

I always have have excellent services with jacintha

Great service from Mr. Gupta, he was very nice and helped us with everything we needed!

Gupta gave me exellent service today .I recommend this property

Excellent customer service! Definitely recommend this location.

Terrible. Too many thieves

Me Gupta properly manager always helpful and likes his service.

Gupta was great and very thorough! Public storage has very competitive pricing in comparison with other self storage facilities in the nother Virginia area.

Excelkent service with jacintha today

Gupta... provide a profesional service.

We have two storage units at the facility. They are very accommodating. We had an issue with one of our locking mechanisms. Gupta went out of his way to remedy the issue immediately. It was much appreciated, NOVA Exteriors, Inc.

Gupta gave good service

Excellent service with the manager name jacintha today. I will definitely recommend this location to anyone. It climate control and clean.

Nice facilities. Mr. Gupta provides good service.

Excellent service with jacintha all the time she reminds me when my payment are due

Jacintha was very professional. Her personable attention to detail customer service eased our moving stresses. Every customer is important at this location.

I recommend this service and also MR Gupta gave good service

Gupta has excellent service. Is always ready to assist when I have questions. I would recommend to friends.

Check in was great but haven't moved my things yet

I came to the office 10min before the shop open but both staff Jannette and Samina were very polite and offering to assist with paper work right away. The facility is nice with reasonable price of course. Highly recommended!!

Gupta was wonderful, he was very helpful and courteous

I just got a great deal for the good space unit. Jannette was very kind and patient explaining the whole process. I would highly recommend my friends the PS.

Jennett is the best in customer service and kind always there to help.

Janette was very helpful and made the process painless. Facility was very clean and secure. I am comfortable recommending this facility to others.

We moved our belongings into storage here and Jannette and Wali could not have been more accommodating. We had one exterior and one interior unit and they took the initiative to advise us on how to best preserve our belongings in the outside unit, something we hadn't considered. We could not have selected a better property, especially with the personal approach that Jannette and Wali took with us. Highly recommend!

Thanks to Jeannette and Public Storage Alexandria! Great service, clean facility and convenient location!

Willie helped me and he was fantastic. Even behaved in a professional manner when a crazy rich lady came in, pitched a hissy fit, and rudely interrupted our meeting. Great staff, reasonably priced.

Great service by Jannette and Gupta gave me excellent service. Explained everything to me well.

Staff are very nice and helpful, it's a pretty easy process to get a storage locker, and they have just about any size you could need. You can even store a car. BRING YOUR OWN LOCK and save a few dollars. CHECK YOUR RENTER'S OR PROPERTY INSURANCE before you go too and if they cover your property outside of your home, you could save another few dollars too. Prices change daily bases on demand but once you sign a contract, that rate is yours for the duration of your stay. Prices are not cheap but they are comparable or a bit cheaper than other area storage places (depending when you call and prices at other places based on their demand and vacancies). They have elevators and hand trucks/dollies you can use.

Jannette is helpful where she can be, polite and the facility is clean. My only concern is there are not any "No Smoking" signs posted within the facility and the elevator has smelled of cigarette smoke.

Despite having a hiccup in the reservation system Jeanette was able to help me out tons to ensure that I was able to get the unit I registered for. A couple days later I had some packages delivered there and Jeanette was even kind enough to give me a call to inform me they arrived. My experience was excellent and wouldn't have any issues doing it again if I had to.

The team is Jannette and Wali, I mostly dealt with Jeannette, but both are very welcoming, always polite and professional yet still have human skills in this age and time, Jeannette goes out of her way to sense your storage needs and find the best deal for what you are looking for and the correct space for your needs. If any problems with payments occurs, you will be notified promply. The facility is very clean and appealing. At one point there were those beautiful flowers and pots in front of the office, which gave it a sense of home, very inviting, but for some reason they disappeared, now you just see the typical naked concrete of robotic human life as you see anywhere. It was a beautiful refreshing sight. I have rented here for 2.5 years now and I can highly recommend the place, as long as Jeannette and Wali is the team.

Both Jannette and Wali are delightful, always with a smile, very helpful, the place is neat. I am a happy customer

one of the best public storage locations. it's clean, organized, climated, and easy accessed. The office staff are so helpful, polite and courteous. they explain everything you need clearly and obvious and provide you with good desirable information. Thumbs up for Jannette and Wali. For the excellent customer service.

It was an extremely stressful time for me when I rented my unit at Public Storage. Starting with our initial phone conversation and continuing throughout the last year, both Jeannette and Wali were knowledgeable, professional and courteous. I was so stressed and scattered that I made several stupid mistakes which they graciously assisted me in correcting. They were so kind and caring that I consider myself enriched to have met them! By the way, the facility itself is also excellent in every detail - clean, comfortable, secure and conveniently located. I highly recommend it!

Thanks to Jannette and Wali I have a storage room with climate control for my leather sofas. They are both very kind and helpful, definitely check em' out!

Ms. Jannette was friendly and helpful throughout the entire process. She went out of her way to accommodate our needs and made the administrative portion as painless as possible. Thanks for the great customer service!!!

Wali was very nice and professional helped with everything

This is a really nice and clean facility. Jannette and Wali were very friendly and helpful. Jannette showed me around the facility, and I was given a choice of several different lockers, then walked me through the rental process. It was very easy and convenient.

Absolutely Fabulous!! The staff here is very helpful and Accommodating, especially Jannette and Wali. I had to move some stuff out of my storage and asked if I could use the cart available at the storage she very politely said that I could not take the cart out of the storage facility but she said she was more than happy to lend her personal cart that she had at the storage, I took her up on the offer and it made my move a lot easier. Thumbs up for Jannette and Wali. For the excellent customer service.

The customer service is excellent. Mr.Gupta and Ms.Jannette was very helpful and assist me great. They were very nice and kind and expert in what they do. Juliette Barredo

This was my first time renting a storage unit, and I was pleased and impressed with the friendliness and the efficiency of the staff, Wali and Jannette. When I had an issue with the initial lock that I was given, it was quickly resolved, and I was very pleased! I was dealing with a stressful move, when I rented the unit, and Wali and Jannette, helped me feel more relaxed about my situation. They were also very kind and friendly to my family members, who had to have access to my storage unit without me being present. Jannette called me a few days after I had acquired the unit, to make sure that everything was ok, and I truly appreciated her courtesy call. All in all, my experience was quite pleasurable, and I would recommend this Public Storage location to anyone!

I've had the fortune (misfortune) of using storage units all over the country for business storage and event management. Jeanette and Wali are hands down the best facility managers I've encountered in my extensive research. Very friendly, through, and welcoming! And, the unit is the cheapest around - which is a double win!

I came to the store looking for boxes for my move. Jannette and Wali were extremely helpful and made sure I found everything I needed. They were both so knowledgeable and took the time to listen to my needs and give me recommendations which I ended up taking! Thanks a lot. Wonderful management.

JANNETTE HAS ALWAYS BEEN GREAT TO WORK WITH AND SHE HAS ALL THE PACKING SUPPLIES I NEED, IVE RENTED HERE FOR YEARS AND HAVE BEEN PLEASED.

Very helpful and nice staff definitely would recommend over my previous storage facilities.

We went to our storage unit today to do some organizing. We stopped in the office with a question. Jannette not only answered the question, she went out of her way to assist us with the solution. Jannette and Wali are the friendliest on site managers we have encountered at a storage facility. We originally decided to go to this Public Storage facility because of the positive reviews online. Believe the reviews, these two people are above the norm. So much so, I am now adding to the positive reviews.

I rented a storage unit at the Public Storage at 5610 General Washington Dr., in Alexandria, Virginia 22312. I want to commend the property managers for there performance. They were both very kind, considerate and thoroughly professional.There attention to details make this an exceptionally easy transaction. I can honestly say I have relatives that don't take as good of care of me as Ms. Jannette and Mr. Wali. If you do business with these fine individuals you will not be disappointing.

Simply put, Wali and Jannette are the two best managers of any storage facility I have ever used. They are pleasant to speak with and help find solutions. The facility is the cleanest storage facility I have ever seen. I have had a storage unit there for over 4tears and never once have I had any concerns about my property. If you are looking for a safe, clean, accessible when you need it, secure storage unit, you only need to look at one, this Public Storage at 5610 General Washington Dr is simply the only place I will store anything in the Washington DC Metro area. Thank you Wali and Jannette!

Jannette and Wali are the 2 managers here. They are really terrific at keeping things organized and making it hassle free to rent a unit here. Always have a smile on their faces and do everything they can to help you. This is excellent customer service, they should be proud of themselves for what they do for their customers. I highly recommend them and their storage facility!

Jannette and Wali are two of the nicest and most helpful people I've met. They are always friendly and will help you with anything you need. The units are well kept and very clean. I was at 2 other Public Storage facilities in that vicinity and they do not compare. Add to that Jannette and Wali and it's a combination you cannot beat!

Very pleased with my experience! Jannette was very prompt in her follow up and so friendly when I arrived. Both she and Wali were helpful and kind. The facility is very clean and in a great location. Would recommend this facility.

The staff at the storage facility were very helpful. The facility is well run. The elevator broke one day, but appeared to be fixed quickly. I'd suggest getting a third (or fourth) trolley to make available, because often the two that are there are in use.

I have been renting a storage unit from this location for the past 16 years and Jannette and Wali are the best-of-the-best. They are both consummate professionals, with exceptional attention to detail, with a strong "can-do" attitude and exemplary service to their renters. The property is always clean, well-maintained, with laser sharp attention to detail that results in two top-flight managers who sincerely care about their jobs, and how it effects their personal reputation and also that of Public Storage, as well. Jannette and Wali take great pride in their work and as a long-time renter, I know that they always take my best interests to heart and have gone above and beyond the call of duty to help me out and answer any and all of my questions. If you're looking for a great place to store things in Alexandria, this Public Storage location, on General Washington Drive, is the one to rent from! See Jannette or Wali and you'll be a loyal renter, too!

Great Facility, This facility is well maintained, clean, and is well lighted. It has super friendly facility managers.

Janette and Wali are extremely helpful and so friendly. I have gone to other Public Storages in the past and this one is the best hands down!

I closed my storage unit a few weeks ago after (too) many years. Jannette and Wali were wonderfully helpful as I went about moving things out of the unit. They made a painful process less so!

Excellent customer service. Facility just what they say it is...climate controlled storage.

Though the facilities are easily accessible, after paying full price for five months, Public Storage increased my rate by 15% without any explanation; this change was not associated with any introductory (or online) offer. If you rent from this facility, beware of the arbitrary rate increases.

Great; process was quick

I have used Pubic Storage since 2005, of and on. Also, I have used some other storage facilities but I keep coming back to Public Storage, most especially the one on Gen. Washington dr., Alexandria, Virginia. Jeannette and Wali are the best Managers I have ever met. They are very accommodating, efficient and polite. The customer service that they extend to us is always superb and beyond excellent. These two know their business and they always abide by the rules of the company. I will strongly recommend P.S. to all my friends and relatives. Carry on the Superb Job!!!!

When I rented my unit I really thought it was going to be temporary - temporary turned into 8 years! During this time, my experience was great. The units are well maintained and clean. Jannette is a lovely lady and always so helpful and calm. Wali is a very nice man and also always willing to help in any way. I have no problems in referring anyone in need of storage to the Alexandria VA Public Storage location.

Excellent service from Jeannette and Wali. Clean establishment and explained everything clearly.

Excellent customer service! Water had leaked into my unit and they made every effort to make sure that I was moved to a new unit. I highly recommend using this facility.

No doubt this is the best Public Storage in the Northern Virginia. The management team (Jannette and Wali) is extremely professional and helpful. Jannette and Wali treated me like a family member. I recently moved from California to here. I did numerous coast to coast moves in the past due to job relocation. Finding a good storage unit is always not easy. This one is definitely my least stressful experience so far!

I feel safe to leave my stuff there. THANKS. Yannette and Wali.

We have been using this storage facility for years and I have nothing but good things to say about it. It is always clean and Jannette and Wali are always so willing to help when I need it. They are extremely professional and even when I have a small amount of trash to be tossed, they are willing to throw it away for me. If I ever need a storage place for personal use, I will definitely be using this one because it doesn't get any better than dealing with a staff that cares. I highly recommend this storage facility!

Very friendly and helpful. Jannette went out of her way to be helpful and explain things. She always says Hi.

The best reason to rent at this storage facility is the management team. They are very helpful and great to work with anytime I need assistance. As a result, I have my own personal storage unit here, as well as 3 units for work and we just rented another one. Janette & Wali seem to really care about making their customers happy. I wouldn't rent a storage unit anywhere else. I was also pleasantly surprised by the cleanliness of the restroom, when I finally had the occasion to need it. I highly recommend this facility.

We've had a storage space at the facility for a long time and Jannette and Wapi have always been extremely professional, friendly, and very cooperative. Recently when we temporarily rented a second storage space, they were very accommodating, even calling a couple of days later to check on our satisfaction. John and Nancy Broderick

Super friendly, very smooth move-in process and reasonable rates. Wali and Jannette are simply the best! They went out of their way to make sure my move was trouble-free. I couldn't have asked for more. This location near the freeway 'mixing bowl' also ensures great access to the unit from all directions. Highly recommended!