They now have staff of site all the time, its nice to have ability to use the restroom and my children dont have to pee in a bottle bc they Bathrooms use to always be locked and no staff was ever of site before. Thank you for fixing the situation.
Jennifer was amazing she is why I came back
Great people and great service
I had extra space storage before this and I wish I never had to deal with them cause these guys are so great. Jenn I think her name was, she was so genuine and warm she made the whole experience so much better
Jennifer was the absolute best... superb service .. she made a tedious necessity such a pleasant experience
The on-site manager at the 6375 facility is without par, capable, professional, helpful, friendly. A definite plus in these places.
The person that helped me, she was so awesome and professional.
Wonderful facility. Clean and convenient. Jennifer and staff are truly helpful and attentive.
Great facility with great staff
The property very nice and helpful. The property is very clean.
Best over all location since it is right off edsall road which is one exit from 395, 495, and 95. Gotta love it!
The facility is clean and well kept, and the check in process on line is easy.
It would be nice if the building had WiFi. Once you’re inside, you lose all signal. Public Storage highly encourages you to use their app, but it’s rendered useless without a connection; so you have to default to punching in a long code to get through any door.
Completed extended period of storage at this modern location with excellent access features. Was initially charged for insurance that I had declined and the issue was corrected. Thanks to Jennifer who was always very helpful.
Emaad good service and very kind person. Highly recommended
Public storage has the best customer service and best deals
This was my fourth location. I was reluctant to patronize the company because I felt like they would not fit my needs, upon arrival. I was warmly greeted by a worker named Jenn who answered all my questions with Accuracy and patience. I am thankful that employee like her realize not everybody is educated about The industry of shared rental space.
I have been renting a unit here for over a year now and recently I had a problem with getting my unit door opened for the first time. The property manager , Jennifer went above and beyond to assist me with getting it opened. I’ve had several interactions with her during my trip to the facility and she has always been helpful. Thank you Jennifer!
Emaad was very pleasant to work with and was able to help me sort out my rental unit reservation. Thank you so much for your patience!
Customer service couldn’t have been better. Jen took great care of me and made sure I was totally informed about the options available and then made the rest of it easy. Can’t say enough good things about her.
I had an issue, and Jennifer and her team took time out of her day to fix the issue. They were very understanding and respectful. Customer service was absolutely phenomenal. 10/10 would recommend
I recently moved into a unit at this property after having to move four times in the past two years. The property and units are clean, loading area is laid out well, and the staff have been responsive and awesome to address any concerns and questions I had. Other units have not been very responsive and seemed more focused on corporate policy and making money. Jennifer (manager) and Emaad (other office employee) have been awesome! Both are reactive, seem to care about the tenants and are very friendly, approachable and professional. Highly recommend this storage facility!
You don't find decent customer service often nowadays, but they really nailed it here. They were very patient and thorough answering my questions and even brought up some other possible questions I might have later on. One of the employees even made sure to check up on me as I moved in my belongings. All of this was a really welcomed relief since moving can be so stressful. Not to mention the facility is very nice; I particularly appreciate the covered loading area with high clearance for moving trucks. Thanks again for the pleasant interaction!
Great place. Great people. Jennifer is the best.
Jennifer Reed is the best. She is very professional, very informative, as well as a beautiful site for the eyes. I'm gonna recommend all my friends store their extra belongings at this location. Thank you Jennifer.
Strictly here in support of Jennifer. Moving in general is never an easy feat. Moving from overseas is an increased challenge. From day one, Jennifer helped with assisting me in discovering the proper temporary storage unit best equipped to sustain my household furniture. She's super professional, pleasant and personable. I've been a customer for four months and I can honestly say I've remained a satified customer. Whenever any questions arise or assistance is required, I've found Jennifer to be super knowledgeable and efficient in providing solutions. Thank you for your awesome service Jennifer!
Emmad did a good job helping me with the reservations and guided me about everything in details
I liked this warehouse very much, it is clean and tidy, also the employee Emmad helped me, I thank him for his professional behavior.
So far, Public Storage has exceeded my expectations. The service was wonderful and the rep was professional and had a great sense of humor. She led me through the process and help me with all my questions. The storage area was easily accessible by my movers and the spaces are very clean. I'm glad I did this with Public Storage.
The store manager, Emad, is above and beyond! He took all the time to take me through all the steps about everything i should know about the unit and how to access it. And the facility is clean and nice!
I appreciate Emmad service he was real kind and helpful and I wouldn't recommend anybody else but him to get good service
Drove to this facility from CA and was met by Jennifer, the manager. She’s awesome. No I mean Awe-Sum. This young lady was so accommodating and courteous. She actually had my rental experience in mind. It was a great experience. Thanks Jennifer!
-RP
Great location great customer service I love the climate control easy access to unit spacious loading dock it’s all very wonderful and we couldn’t be more appreciative
Jennifer is the star of this review. The facility is new and beautiful, but well hidden (GPS isn’t always correct). Once there, Jennifer took time to show me around, explain everything, made my entry code easy to remember and was the most pleasant storage associate I have ever met! She is proud of her building, and such a joy to work with.
Jennifer (the manager) did a superb job of completing the rental I had started online. She provided exceptional customer service from beginning to end. She was friendly, helpful, and highly knowledgeable. She under-promised and over-delivered. This is the third time I have rented a space at this location, and although it is not the closest location to me, as long I need storage and as long as she is working there, this is where I'll go!
Jennifer is so amazing, helpful and most importantly the sweetest. She even helped me move some of my stuff.
We definitely need more people like her in the world , she truly went out of her way to help us and I greatly appreciate it!
Great, clean location. Responsive customer service. Had no issues in the last year I had my things stored here. No problems with the move in/move out process. I truly appreciate Jennifer for her professionalism, quick responses and overall customer service she provided. Highly recommend!
Best Rep every, definitely deserving of a promotion!!!
The facility is well kept and the storage units are clean. Jennifer provided exceptional service. Thank you!
Huge, Nice person that runs it. she showed my blind friend how to move around in there. very patient
Very easy access and clean
I had a great experience it was my first time renting an storage unit and the process was very easy also the storage facility was very clean and the employee there Jennifer was very knowledgeable and helpful with her service.
Jennifer was always a joy to work with, so kind and easygoing.
The service was exceptional, and the location couldn't have been better. Everything was spotlessly clean. Jennifer was outstanding and made our experience truly amazing. We couldn't be happier, Filipe & Filipa
Great Place and great staff, Jennifer is great!
Good location, clean new, Manish provides good. Customer service.
Jennifer was amazing and very helpful! So happy to have worked with her and I look forward to seeing her again in the future.
Love love love this location!
Great service from Gupta and the team!
The facilities are very well kept. The customer service exceeded my expectations. I was surprised at the high level of quality all around and would recommend this establishment to anyone looking for a safe and organized place to do business.
I had a great experience here!
Jenn R. was the rep that got me all set up and was so easy to work with. Made the process smooth and hassle free. I highly recommend!
In a world where there are so many things to worry about during the course of a day, week, month I am pleased to say I don’t have to worry about my belongings and upkeep with this location. The always helpful and kind Jennifer is always willing to help and answer even my “stupid” questions and is always vibrant. This is why this Public Storage I would highly recommend.
This is a good place to store your stuff. Ive been storing all my old stuff there for a while now, and access is easy. Reasonable prices. Jen is great. Always nice and helpful. I really recommend this place.
This Public Storage location is less than 2 years old and offers a reliable and secure storage solution, catering well to a variety of needs. The standout feature, however, is their exceptional customer service, particularly from the manager, Jennifer. She consistently goes above and beyond to assist customers, providing personalized advice and promptly addressing any concerns.
I’m going to keep it short this location is really good because Jennifer the lady works there is really nice and kind and professional and very helpful and friendly the location is good clean affordable so if you looking for storage check this location first
Jennifer was very helpful and made to move so much easier 10/10 customer service
It's amazing service and very nice place!!! Specily M's jenefer is very cleaver adviser and best helper!!! Thank you for everything
Great Location Clean and Staff is very friendly and helpful.
We stored multiple times at this location and we were always happy with the customer service and the facility itself. Jennifer is always very helpful and you can find her around when you need her. It would be great if all facilities are the same as this one.
The facility is so wonderful. Clean and in order. Friendly employees and all. Thank you guys, you have earned my business for life.
Jen was awesome. Really helpful and informative.
Jennifer was very friendly and knowledgeable. She answered all my questions and made me feel comfortable using this service
Really great customer service, always helpful, on top of everything, very happy with this location. Can easily pull into this location with your moving truck. Jennifer is amazing and will get you taken care of.
Great storage facility. Check the door size on anything you rent.
So this was my first time using public storage as I've used extraspace more often but if I need to store anything else I'll be using public storage (specifically this one again if I can). Jennifer was kind and professional helping me with things as I'm military so my situation was very fluid, nonetheless she helped as much as she could! Definitely would and will be recommending to any of my buddies who need a unit.
Today Jennifer was a great help. I had a bit of problem with the storage and she was right on helping and got the problem done.
Thanks to Jennifer,
My move in and out from storage went smoothly, hassle free.. she is friendly and funny.. they need more employees like her.. I recommend renting from this location..
Thank you Jenn for helping me out, She does and great job and was very professional. Highly recommended!
Highly recommended. Jennifer is very knowledgeable and professional.
Jennifer absolutely makes this place. We had a technical hiccup with the system there, and although it was out of her control and couldn't fix right away, she was able to find a different solution that worked for us. I've been managing and leading teams for almost 30 years, and you rarely get the combination of professionalism, resourcefulness, and common sense she has. Highly recommend this location because of Jennifer!
I Pulled up to this Location with a Urgent need for Help. I was Greeted by Jonte and She was a One- Woman Army! She Answered all my Questions with Zeal and Professionalism! I'd Recommend this Location to Anyone in need of a Storage unit.!!!
I want to take the opportunity to say that I love the storage unit in Bren Mar Alexandria the manager that represents the area very customer service oriented very knowledgeable of the products the units always willing to work with the customer. Give a shout out to her. I just closed out a unit and everything went perfectly well, whoever her bosses I’m giving kudos to her and to you as well
This facility is clean, well-maintained, and fairly priced. However the real star of the show is Jennifer. She has gone above and beyond to make the experience great at every step along the way. Thank you, Jennifer!
It is one of the greatest customer service than I ever had
I’ve been here for a year—love Jenn and the team plus I always feel safe…lots of lights and a really secure building.
Jennifer the Property Manager, has such good energy and always has a smile on her face. She extends her great customer service from the moment you drive into the until you leave. I’ve seen her converse with several customers on occasions, she makes you feel welcomed and personalizes the experience, letting us, the customers know that she cares You can definitely see that in the cleanliness of the facility
Way overpriced for square footage. Nice and clean.
Jennifer is a very helpful and informative staff member at this facility. She is very pleasant and knowledgeable of all aspects of the facility and Public Storage in general. Would give only three stars if not for her. Price is only reason not giving 5 stars
I had to find a storage space at the last minute and I happened to see this one which had just opened at the time and had really great deals on storage space. From booking a storage unit to move out I worked with Jennifer and honestly I'm so grateful. She was and has been so helpful accommodating throughout my rental period and was always the one to answer calls or call me back or respond to any emails or concerns I had. The space is new so it's so clean, the codes for entry into the space and each level makes it very safe and secure and my stuff was safe and same condition I left it one year later. I'm so so grateful to Jennifer, Whitney and Ishara who helped me during my move out. Should I ever need another storage space I will definitely be coming back here!
Great people great service clean
Ishara was extremely helpful,polite and knowledgeable.
All my questions where answered
I give her a 10/10 rating
She was a pleasure.
Highly recommend this location! I moved in when they first opened. The online reservation was very smooth. The manager (Jennifer) was very friendly and eager to make move-in flawless. Now, 2 years later, my move-out has been equally uneventful! I can’t praise Public Storage enough! Thanks for everything Jennifer!
I like that you can drive in the loading dock to put your stuff away and don't have to be in the cold or the heat.
Thank you very much Jennifer for being awesome
Jennifer was amazing to help us switch storage units. Wish all customer service was as friendly and helpful as she was.
Jennifer is always a great help! And awesome to see.
Super friendly staff!! Thanks to Jennifer for helping us!!
The cleanliness of this place is top notch and the price is very good as well. But…. the true star of this facility is Jennifer (the property manager). She is the absolute best! She’s very personable and will work with you to make sure your experience is above and beyond your expectations. I had an odd move-out situation during the holidays which Jennifer was able to handle with such care and put my mind at total ease during an already intense and stressful time. 10/10 recommend this facility.
Great storage unit and the people who work here are very nice and helpful !
What a professional place I was greeted with a nice woman named Jennifer. Great professionalism, helping me out with great customer service. The rental storage was clean and well-kept. Thank you Public Storage for great storage and great customer service, I highly recommend.
Jennifer is a breath of fresh air, very professional and friendly!
Jennifer was super helpful!
The staff here at this facility are awesome, they are understanding and professional. Highly recommend this location for any and all storage needs.
The lady at the front desk, has such a great attitude towards customers, a breath of fresh air, the way it should be. October 1 st.
I have been at this storage facility for a few months now and Jennifer is always a pleasure to work with. She is full of energy and works quickly to take care of anything you may need. It’s always refreshing to cross paths with her during my visits to this facility.
I moved in this facility almost 2 years ago, I’ve had only positive experiences. Hands down, Jennifer has made these experiences wonderful. She’s both professional and approachable- going out of her way for customers. Her smile and positive vibe is felt through the facility. She’s an asset to Public Storage and the area of Alexandria Virginia!!
Jennifer is a big reason why this Public Storage facility is so well-run with a loyal clientele and competitive rates. The facility is clean, safe and well-managed. You know your precious items are well-cared for by Jennifer and the team. Highly recommend.
Gina andJennifer were very helpfuñ
Jennifer is funny and very helpful. Great location and very clean. Definitely would recommend
I was very pleased with the price, cleanliness, and very attentive customer service here.
I would really like to Thank Jennifer for helping me find what I was looking for at a very reasonable price and this location couldn't have been any better! Thank you Jennifer for all the help and making me feel safe comfortable and confident knowing my valuables first secure and safe and in great hands!!
5 stars without a doubt 👍🏾🙌🏾😎⭐⭐⭐⭐⭐
Love how easy it was to leave, empty, take look, leave door open.... Now its time for football season GO NOLES!!!
Helped a friend move and Jennifer at the front desk was super helpful in finding the right size storage room. She even got him one near a side door so unloading was easy. I even got a cold bottle of water out of it
Super clean unit and the service of the staff was awesome!
Jennifer was amazing ! Very helpful, efficient, and effective !
Mr Gupta manager is very helpful and liked the storage
Jennifer was so helpful and informative! 10/10 customer service,thank you so much for all of your help!
I have had very bad experiences in the past with employees at storage facilities but I was extremely grateful for the help that Jennifer gave me when I came in with a lot of questions. She was very patient and informative with me and continued her attentiveness until all of my needs were met. Thank you Jennifer!!!
Good location friendly staff
Storing our things here for nearly a year has been very easy and affordable. This modern facility makes accessing your storage space quite convenient.
Jennifer was extremely helpful and friendly from day one. I definitely recommend thia place.
Very clean, safe and welcoming staff. We just started unloading and the office manager brought us all cold waters. Great place to store your items!
Covered parking, close to town, and excellent service. Would recommend A+
Jennifer was the ultimate professional, very informative, helpful, pleasant to work with, would recommend this facility and this staff for all my storage needs.
What makes this location the best...the management staff! Jennifer is the absolute best! When it's extremely warm out you will find Jennifer offering cold water to customers moving in/out. She's always available to assist and offer recommendations. It's small acts such as this, combined with the clean, secure facility, why I'm glad I chose this location. This is a newer facility with the drive through bays which I love because I'm able to load/unload regardless of the weather. I never had a problem with getting a push cart...the requirement changed where you had to sign them out from the office. I'm told that's because they started mysteriously disappearing lol. I didn't mind having to sign them out, at least there were some available.
The staff is FABULOUS, I so appreciate their help. I LOVE that there are restrooms. Much better security than most spaces.
Only negative is that there is no wifi and I can't use my phone from my space. Since I'm older, could be a medical issue.
UPDATE: They added an antenna and I get wifi access -- thanks!
This public storage location is by far the best one I've used; it's clean, uses convenient tech that works, and has outstanding customer service (thanks, Maria!). I just leased my unit for a year, don't hesitate to do the same.
Well first and foremost it was the smile and great attitude and customer sevice that caught my attention from a specific employee at this location who made this visit super easy and smoothe this young lady was the best i believe her name was jennifer over all a great experience good job PS.
Jennifer is awesome. Every interaction I've had with her, she's been a huge help and is always polite and customer service orientated. Some of the other folks working there, are not as helpful as Jennifer. I reported a leak in the loading bay, and the person at the desk just said "we are aware of it". At least put a sign out there so tenants know it could be slippery at a specific spot. No movement. Jennifer on the other hand, is always out tidying up the facility and around it. Public Storage...give her a raise or promote!!
It’s been the best experience in my life. customer service is the best. As soon as I walked in the doors I was received by Jennifer with a big smile and with a thank you for choosing us. I got treated with respect and the most important thing to me was the kindness. I believe now days you can’t find Customer service because everything now day is get in get out and who’s next in line. I got a tour of the facility and a tour of the different sizes unit to see what would accommodate me the best. Every time I visit the place to get things in and out I get treated with respect and kindness. Thank you so much
New and very clean facility in a good location. Jennifer who works there was always available to help. I hired movers and she even came to my unit and made sure they knew where bathrooms are etc. so the move goes smoothly. I highly recommend that location.
This is the very best Storage place I have been. Brand new!
We had a great experience with Public Storage at Bren Mar Drive. The manager, Jennifer Reed, was wonderful and very accommodating. She made the moving process so much easier. I would recommend this location over others solely because of how helpful Jennifer has been.
This particular storage place is always well maintained by the staff. Jennifer is always around checking the units and answering all your questions. I have been to many public storage locations but this one is very well kept and staff is always present. Best public storage in the area without a doubt. Great prices, great location, friendly staff- will recommend it to my friends in a heart beat.
Jeniifer doing good jobs at customers service thanks her for the service
Once again I was searching for what storage facility to go with because I’m deploying with the military. I came across this particular location online when comparing prices, and not only did they have a really good price but the customer service rep was very nice! Jennifer was who provided follow up to ensure I had everything squared away before starting my moving process. She was very informative and provided quick responses any time I had further questions or needed assistance. Definitely Recommend !!
It’s really an amazing place! I was helped by a guy named MOHAMMAD, he was very friendly and polite! He did help me a lot, the best customer service guy!
Luv, former 1st responder I love Jennifer and the staff I recommended this location to all my friends in the military, crazy about Jennifer!!
My experience with Public Storage has been great! Jennifer was great to work with. She is extremely customer service oriented and makes sure you are happy in the long run. The facility is extremely clean, as it is brand new.
Jennifer was amazing! She was very helpful and professional!
From start to finish, we had an amazing experience at this Public Storage. The facility is brand new and sparkling clean. The manager, Jen, provided us with a customer experience that far exceeded our expectations. She was always available to answer our questions. She found us an excellent unit right near near the loading bay, and she worked with us to ensure our move in, our numerous visits to our unit and our move out went flawlessly. Thanks a million Jen! Regardless of where you live in the DMV area, this place is worth the drive! We’d highly recommend this Public Storage unit to anyone in the DMV area.
The Public Storage on Bren Mar is the best location that I've seen (I visited at least 6 other facilities in the area, and rented from another off and on for the past several years). The facility is new and very clean, with a large indoor loading/unloading area, which allows you to easily move things in inclement weather. Jennifer has been incredibly helpful, beginning with a tour of the facility and available units, to clearly explaining pricing and helping ensure the internet rates that I reserved under were honored. The entire facility is well-lit and feels very safe and secure.
I was so skeptical about getting a storage unit because of the fact I’m a female and feel unsafe at storages since they are secluded and such but this location has been amazing! I love that I can drive into the gate and leave my car there . I love that you need a psscode for gate and elevator so not just anyone can come in.
Jennifer - the staff lady there has been amazing. She always goes above and beyond for me . She is always willing to help and accommodate . She is so sweet and the communication has been great. Jennifer is such a good employee and that’s hard to find these day! Thank you so much for making reservation and move in easy!!
Jennifer is the best. Great Customer Service. Very professional.
As first timers to renting a public storage unit we couldn’t be happier to have found this particular Public Storage facility! We checked out several storage companies including two other PS locations. Bren Mar is brand new - clean, convenient location, easy & flexible scheduling process with reasonable prices, and an extremely helpful and responsive staff.
Property manager Jennifer is awesome to work with! Her enthusiastic personality while giving us a tour of Bren Mar, telling us about the company, and showing us an alternate unit - 10 x 5 vs 5x 10 - that is better- suited to the type of items we would be storing sold us on our decision. Jennifer was attentive as well during our actual move that was done in several trips on two different days. I’m glad to know I can just call her directly with any questions. We have already recommended Public Storage Bren Mar to several friends for storage needs, and also as a company where employees seem to enjoy working.
Wonderful place great staff. I was helped by a young lady named Jennifer she was very friendly and had a great demeanor about herself. I would recommend her and this business anytime to anyone
Facility is brand new, super clean and very competitively priced. The massive indoor unloading area also came in clutch because it rained the day we were moving our stuff in. The manager, Jennifer, is also awesome! Highly recommend this place if you need to store anything in northern Virginia.