Public Storage Self-Storage Units at 880 S Pickett Street, Alexandria, VA

Awesome customer service. Thank you!

Very clean and the staff is very friendly

William helped me a lot. He is a very nice person. My first reservation was very small and not enough my things but William guided me to reschedule. Renee was very supportive too. Very patient customer service!

Staff was friendly and very helpful. Facility is clean and well kept. I would definitely recommend this storage unit to friends and family.

April 2023 Update review. I ended my lease with Public Storage and the move out process was just as easy at the move in process. I called to double check the protocol and everyone has been very nice and helpful. I would definitely recommend this storage unit if you are in the area. Nice, clean place. Easy to find. Clean units and halls. Reserving online was easy. Registering and applying in person was a breeze. Branden was great. Please note you need to have storage insurance which they provide for $15/month and a cylinder lock (I bought theirs it was $21). There’s auto pay options and you can pay ahead (up to one year) at a time if you want. There’s no contract it’s month to month and you can cancel anytime.

Renee is the best customer service representative I've ever had contact with. She is great. Exceptional !!! William is great also. I love this place.

Renee is the best ever! She deserves a large raise!

William Was Great!!

Excelent CS!! Shyann was above and beyond. Melissa and her partner were soo courteous! They are assets to PS.

When renting a unit make sure to call this location and ask for Rene. She will stop the world's rotation in order to help you. Thank you Rene!

Excellent!

Sebastian and Melissa were a great help, definitely recommended storing here

El sebastian y la melissa fueron un gran ayuda , muy amables

Este lugar muy bonito. Haceado y lo más importante muy seguro 🔐

I have good customer service I will lake to appreciate

Sebastian and Renee were a great help today, 5 out of 5 stars awesome service and support. Thanks

What a great service at this location . Clean and professional environment

Renee helped us out so much, during a stressful time. Definitely a great experience.

clean store and great customer service . 2nd time renting and as always great

New and clean and the managers at this location very nice always smiling

My best advice is to avoid this storage place. It is a "new" facility but flooded twice in just a few months (July 2022 and October 2022) and the floods were not from natural disasters or storms but rather something with the fire suppression systems. During the July flood, we were contacted and told we had to visit the facility immediately to assess our storage unit or authorize Public Storage personnel to go through the unit without us present. We opted for neither option because we lived out of state and Public Storage refused to cover the travel costs. Whatever water damage occurred was not made worse by the delay in arriving, but we did end up losing over $8K worth of property. Additionally, do NOT purchase the $15 per month insurance from Public Storage. The insurance is garbage and the third-party administrator (TPA) is Sedgwick, which has an awful reputation (search it online), is slow to complete the claim, and is just an overall pain to deal with. I would respond to their inquiries on the same day and would not hear back from them for 7-10 days and usually only after I pinged them a second, third or fourth time for a response. Sedgwick also attempted to double depreciate my property by using "replacement value" minus depreciation but their replacement value was the cost of replacing the item with a used item which already considers depreciation, so depreciation should not be calculated twice. You would be far better off to use your renter's or homeowner's insurance and have the storage unit covered (in most renter's and homeowner's policies, a storage unit is already covered). In the event of another flood, theft, or some other loss, you are much more likely to see your valuables replaced. BL: This facility is not recommended due to flooding issues. Staff was courteous in all interactions except when the flooding occurred, where they treated us like we caused the flooding.

Renee listened to my challenge, was very patient and provided a resolution that met my needs. She provided excellent customer service and went above and beyond. Thank you thank you thank you

Do not use. This place does not allow you to secure your goods with high-quality locks. They also severely limit access to your space. Avoid at all costs.

Thank You.  Our family also thanks the staff, especially Ms. Renee and Ms. Melissa sooo much at the Public Storage on 880 S.Pickett Street. They are the reason we continue to stay there instead of moving to another competitor closer to our home.  In this uncertain and rapidly increasing economy it is always helpful when businesses understand the plight of their customers and are willing to help.  So I take this moment to thank Public Storage for considering the customer at this time.

Antoyne the best

When I came to this facility I was greeted by a nice lady named Renee. She showed me around the place and was friendly during the short time I was there.

Awesome!! Really clean and very helpful team members. Renee helped me to move into my new unit and I couldn’t be happier. She walked me through my options and actually took me to the units to show me what I could choose from. And Antoyne helped me move some of my items. Top notch service!

Moving my things in this place , Staff here is top notch! ! Everyone is always willing to help! I downloaded the app to gain access.

Renee is the best!

Renee BEST customer service

Perfect service!!!

Christopher and staff were extremely helpful and knowledgeable!

Great customer service!

Great service, I'm very pleased with the customer service and the prices

Renee is the best customer service that you can ask for in this property she help to move in with the best deal,better locker and help me save a little bit more money.

Renee was the best – she was very professional and an absolute pleasure to work with and the facility is top notch!

OMG RENEE WAS SO AMAZING AND HELPFUL PLEASE IF YOU EVER NEED HELP GO SEE HER

Absolutely great service thanks again Antoine Melissa Chris

Chris Melissa Antony’s are the best

Renee 👍🏼

Very secure facility and well maintained.

I rented a storage unit here a couple of months ago, I am very pleased with this facility and with their customer service. Antoyne was very helpful, he has excellent customer service skills.

Great facility and location. Clean, well-lighted, well managed and maintained. The staff here is excellent, very friendly, attentive and professional. Especially Antoyne, who is extremely helpful, hard working and has great positive energy. It’s always a pleasure dealing with him. He’s the best! Highly recommended.

A few days ago I asked for information, Melissa attended me, very patient, thanks

Antoyne and the (staff) are very attentive, helpful ,and friendly. The facility is clean , bright, and great location. Happy with with the service.

Great storage place

Este día tuve un excelente servicio de parte de Melissa y Anyone agradezco su atención Y su amabilidad

Great service Antoyne the man thanks agian

Got my unit on the 28 Sept and twan jones customer service was amazing he was very knowledgeable and educated about his job would recommend this facility and him excellent service Sincerely Pagant jones

beautiful service

The people at Public Storage are exceptional in during their job to ensure customers find what they are looking for and they assist in helping customers move in to the storage facilities efficiently…as well, always giving great deals on a monthly basis.Special shout out to Renee, Antoyne, and Melissa…thanks for your great service. I would recommend this facility to any one who desires to store their belongings.

This my second using this storage facility. And actually this is the only one I will use. Facility is great and the staff is amazing. Great smile and good energy. Definitely gave to vibe that they wanted my money! Lol. Renee is Awesome. Thanks for great customer service.

I am very pleased with this storage facility. It is clean and well kept. The hallways and doorways are large to accommodate oversized items and I never had trouble getting in and out. I feel confident that I made the right choice to choose this facility. Renee, Melissa, and Antony were all gracious and helpful with the booking process. Thank you for the exceptional service!

Everyone is extremely friendly, knowledgeable and Helpful. The entire facility is clean and neat! No issues except I wish that they had later hours than 9 pm for access!

I wanted to leave a Review for Raquel or Roxanne, I am so sorry if I got the name wrong, but she was very helpful, while cleaning the facilities to ensure we are all in a clean environment, she also took the time to help me after I forgot my keys, drove home and came back she was right there with a smile to assist me. I again apologize for the name, I believe it was Roxanne, very professional and truly understands service

Great Customer Service sustains businesses which is what makes this Public Storage Facility one of the Best in this day and age. I have dealt with Renee^ several times with great satisfaction but getting to meet Melisa and Brandon confirms that they all very Professional and Pleasant!!! The facility is very clean and the smart energy saving motion sensors illuminates the place as you walk through the hallways. Great Job, Keep it up!

The storage unit is awesome . However public storage will harass you about payment. They have too many reminders and the managers that call you are rude. I have a late fee of $24.00. Today Camara McGee sent a txt for me to reach out to public storage. While speaking with her I asked if they not call so much and she stated they would continue to call and maybe I should not keep paying my bills late. And then Camara hung up the phone before I could respond. I have tried to call back for 30 minutes and Camara keeps sending me to voicemail. What she said was very rude. I am a new mom with a 9 month old. If I choose to pay all of my other bills that are more important and I get a late fee that is my business. But don’t tell me how I should pay my bills and then hang up. This is the 2nd time I had to call the corporate office Tomas a report about being hung up on. Public storage has a customer service script. At the end of each call you are to say thank you for calling public storage. I have been with you all since 2020. I will take my business elsewhere.

They did a great job with my storage and moving process. Special shout-out to Renee and Melissa!

Renee is amazing! She really took care of us in a time of need! We appreciate all the employees care and their attention to details when it comes to their facility.

Great location. Clean and very spacious. Renee was awesome as well as the other staff members. Grateful that I found this location.

So happy with this location. Very clean and quiet during the week, which is nice since I stop by frequently to gather sales materials that I store here. And Renee and Antoyne were extremely nice and helpful before my move-in when I wanted to switch units.

Above and beyond the last 2 years. Helped me solve an issue immediately with additional help I didn’t even request/know I needed. Renee at the front specifically

My experience with the Public Storage on 880 S Pickett, Alex Va. has been great. Renee was professional and extremely helpful upgrading my storage unit from a medium size unit to a large unit. It was an easy process and the pricing was as advertised (even a little better). The building is clean and secure. I would highly recommend this facility.

Units are clean but the loading area is designed poorly. Spots are barely long enough for a F150, Anything larger either protrudes into the roadway or is forced to take up multiple spots.

After seeing the negative reviews on yelp, I went to this property with low expectations. However, I had a wonderful experience. Renee was thoughtful, kind and lovely. She answered all my questions and walked me through the booking process and gave me a tour. It’s always refreshing to interact with businesses with great customer service. Shoutout to Renee! The property was super clean and nice with great lighting and ventilation system.

I rented a storage unit for my sister last month in this facility. Antoyne was wonderful, he made our move easy. Excellent property. Well maintained.

Renee, Melissa, Anthony and other managers were all very courteous. I moved my items from a Public Storage in Sterling, VA to this location. I purchased two storages but only needed one. Anthony and Melissa helped me cancel everything. The facility was clean and storage was accessible. Thank you all for helping me out.

Property Manager was very helpful. He is a great asset to Public Storage.

I love the excellent service. It's safe and convenient. The staff members are friendly and very nice. I will use the storage again.

This is the worst place I have ever use I do not and I repeat I do not recommend this place at all...

Secured and well organized.

I had great experience when I stopped by to get a storage unit. Mr. Antoyne helped me at the front office. He is an outstanding employee, he was fast and efficient and a kind gentleman. I was in and out in no time. The facility is huge and clean, I recommend this facility.

Antonyne greeted me when I stopped by to see a unit. Very kind and informative- provided me info on elevator access and explained everything thoroughly. Very quick and efficient, I was in and out. Thank you!!

I stopped by and rented a storage unit last week, Antoyne, the manager was fast and efficient. He made my move very easy because he explained everything step by step. The facility is clean and Public storage is blessed to have an employee like Antoyne. I recommend this facility.

Rented a locker unit without knowing that it was above the larger units. I was completely bummed, until Antoyne offered his services. He helped me with my belongings. I had a toddler with me, and didn’t want her to run off in the building while I attempted to go up the ladder. So thankkkkk you again so much!

Very pleased with this storage. It looked really nice and very clean. I never had trouble with my stuff and never saw mice droppings or anything (one of the things that I’m always aware of). Easy to access my unit. Everything was organized. I reserved online and was incredibly easy and also the auto pay reminders. I didn’t have to call to cancel my unit since they noticed my stuff was no longer there. Thank you for the exceptional service. I am definitely using this company for future reservations.

Melissa gave me and my family a great experience. She was very kind and made everything very easy. She even went out of her way to show me where everything was.

Rayquel and Antoyne were the associates on duty the day I moved into my storage unit and I’m so thankful that they were. I truly haven’t had such a seamless check-in/checkout process since shopping on Amazon. The facility is spotless, bright, and seems very safe, and the prices are far lower than any other storage facility in the area. Rayquel and Antoyne made sure all of my questions were answered and when the look on my face was even slightly puzzled, one of them seemed to be right there to help me out. For example, the lock on my unit was a little testy, and when Antoyne overheard me mentioning it to Rayquel, he instantly picked up his tools and met me at my unit to fix it right away. Rayquel then followed up to make sure I was all settled in ok. Now that’s customer service!! I felt like I received 100% personalized attention. Will definitely recommend this Public Storage location to others.

Great service wonderful people Antoyne an rayquel

Brandon was amazing

Great customer service ! Thank you Antoyne for your help and service

Great service antoyne and Brandon helped me find a unit with great pricing and deals.

Very nice and helpful. H.A.N answered all my questions and the place was clean and well kept

Antoyne made sure my wife and i had all the info we needed very helpful employee very nice facility also . A place with an employee like him is a definite plus thanks again antoyne

Very clean, easy to access. Antony and Raquel were both very kind, and nice. They were helpful, patient, and I highly recommend doing business with Antony, he's amazing. Me and my husband were both very impressed. So impressed my husband is moving his storage stuff to their location, because of their kindness. It's wonderful doing business with someone who is sincere. I believe both Antony and Raquel are sincere.

Registered/reserved online for a 4' x 5,' for $15 a month, which turned into $31 a month because they require insurance. I wondered about the unit's height since I couldn't find the total dimensions online. You guessed it, the unit was tiny 4' x 5' x 4." And it was located high above other, bigger units and needed to be accessed with a giant movable staircase (like you see at Home Depot). I looked at it and immediately went to the office to ask about a bigger unit. Of course the price for the next size up was more than double and that was without the extra required insurance coverage. I asked to cancel my online reservation and they said they could only refund the cost of their lock. The other $30 plus was not eligible for refund. I gave this faculty one star because I don't like their business practices online. These 4' x 5' units for $15/month are clearly meant to "get you in door"...then they spring the required insurance...then you see exactly how small the unit is...then note how you have to access it with a giant movable staircase and you're left either upgrading to a larger more expensive unit or no refund. My advice, go further away from DC. With a little extra drive, you'll end up with a bigger, cheaper unit.

Awarding 5 Stars for this clean and convenient storage facility. Recently experienced a situation with an employee that greatly concerned me. I will seek to address that with higher level ownership or corporate office.

Great helpful staff. Clean location

I dealt with a professional gentleman by the name of Antyone (not sure if I spelled it correctly) he was very knowledgeable and polite and attentive to my needs as a tenant! I will recommend doing business at any location he maybe at! He is a great guy he made my experience better even u see tough circumstances! He get a 10 out of 10 in my book!!

Great service

Milka Was A Great Customer Service Person! You All Need More People Like Her! She Attends Too Your Needs, Has A Wonderful Smile, And She Goes Above And Beyond For Her Customers! Milka You Make My Day Everytime I Come To My Storage Space! God Bleds You..

They were great

Milka Anthony was the best love them

Anyone and Mike helped me out a lot thanks

Milka was very professional and helpful with the questions I asked her. She really does a good job with assistance.

Awesome place super helpful people but no snacks

Excellent customer service! Every time i come by and need any assistance, Milka is usually my go-to person and she is extremely resourceful!!

Lonnie and Sebastian took the time to lay out packaging options for us. Quite helpful.

Convenient and everyone there is super helpful!

The bathrooms are not available unless you can find the mostly absent management and beg for a key. If you do finally find an employee grab a 4 wheel dolley cause that's the only way you can get one at this facility. Every other storage unit has them at the elevators. NOT the case here the management collects them and you have to get them ONLY from the management office during office hours.

Very nice place and the lady in the front she has been very helpful. I do recommend this place highly

Antoyne thank you for all your help very professional my English is not so good but he worked with me every second thank you agian

The experience was hands down one of the best one I've dealt with. The staff was very professional and informative. I highly recommend coming here.

I had excellent help from Milka, she was very pleasant and kind. Mike & Anthony also gave great customer service.

I received great customer service from Milka!!!! She went above and beyond to make sure my needs were met. I definitely would recommend everyone asking for her service. Wonderful employee!!!!

Great & clean & very helpful AGENT Milka IS awesome great service thank you

I received great customer service from Milka! I recommend this place.

Had a fast and easy experience. Anthony, Michael and Antoyne were most helpful! Anthony signed me in, but the others were helpful with the entry door code. Facility was clean and new!

New Facility, clean. Milka was helpful from the start. Our first unit lock did not work, so she made sure we can be moved to another unit and taken care of right away. Great Service!

Great secure location. Friendly staff. Clean and great prices for the public storage in the area.

Ms Milka was very professional and very courteous. To me and also very helpful to. others

Fatima was so helpful. I am very pleased with this facility and the service

I stopped in Monday, right after closing time. The door was locked and it was raining. So I used the info on the door to obtain a storage unit online. Milka saw me and opened the door and helped me. She went online to share the options for units and then took me thru the facility to see the loading area and elevator. All past closing time. That's what I call great customer service. Facility was air conditioned and clean and the staff is great. I went home and made a reservation for a unit that night. Thanks you Milka.

This place has the BEST customer service. My girl Milka was so kind, fast, and efficient in setting me up. 10/10 recommend!

I just want to Share my experience about the 880 S pickett public storage I highly appreciate Milka& Antoyne help and how respectful and professional they act when you come over. I'm always happy when I see that duo cause you for sure know that you'll get a lovely service. Thank you guys so much!

Great facility with excellent security and customer service. Fatima was very helpful.

Great service thank you Antoyne helped me out

I just rented a 50sq/ft space from them. The online service through SpareFoot was excellent, and Public's own website is great as well. So far the staff in the venue was great, and easy to work with! I do wish that the lock was free, since it is mandatory to have. I do like the climate controlled environment! Great for electronics!

I’m relocating from NC and I called a few places looking for affordable storage but professional with a safe environment and this location over delivered and the manager’s (Antoyne)!customer service was exceptional!!! I wanted to also mention how professional and caring Fatina was with assisting me on the second time I returned receiving great customer service is unheard of these days but it’s still important to the customer…

The worst customer service ever

Great customer service, Very clean and competitive rates. Sebastian and Antoine are very helpful and have great personality.

I had excellent service from Milka. I was considering other storage facilities and her assistance made all the difference in my selecting this facility!

Great customer service. Helpful staff

Love that this is a brand new facility. Easy to access with plenty of parking. The staff here is great! Anthony and Milka were super friendly, very knowledgeable, and incredibly accommodating. Would highly recommend this facility for any storage needs!

This facility is brand new and still plenty of spaces to choose from. Great deals right now too. Anthony, who assisted me was very knowledgeable, helpful and personable.

Milka has been wonderful very helpful

Great experience! Milka is amazing! She took the time to explain each point of the lease and helped us through the entire process. Just excellent! She answered all of my questions with knowledge and a smile. She is a great asset to the team! The location is also very clean and will totally recommend to friends and family. 10/10.

Milka Soloman was excellent, very patience, kind in answering repeated questions in showing the how mechanics of pubic storage operate, very superb supervisor, High Recommended.

The staff here is awesome. Anthony and Milka were great to work with, jst super friendly and accommodating!!

Super clean space. Took care of everything digitally and very spacious.

Antoyne 👌👍

The staff is very customer friendly full of knowledge Antoyne every time I see him he has a smile great energy when it comes to interactions and describing the details of my space thanks again public storage for Antoyne need more like him

Wonderfully amazing Antoine and Antoyne was very helpful

Katie was so friendly and helped me with everything!! She is great thank you so much.

Katie was very helpful she was so kind and patient with me I have never had a storage and she helped me throughout the whole process!! If I had to recommend to someone I would recommend Katie! Thank you very much

Katie is such an asset to this company and location. She and I played phone tag for two days before the stars aligned and I was able to discuss my issue of needing a larger unit. She was able to locate a unit a few doors down from the original one and got the paperwork wrapped up in just a few minutes. Since the two units were so close, I was able to move my household goods quickly. She is patient, kind, and friendly! Keep that girl happy so she never leaves!

katie was great she was very helpful & had great customer service the whole time I was there. she was so friendly EXCELLENT SERVICE !!!

Muy buen servicio, recomendable al 100 y la señorita Katie muy amable me ayudó en todo momento!!!

I want to commend Katie at Public Storage. She was so helpful and so pleasant. She answered all of my questions and then provided tips about properly storing items in my unit. Extremely patient and pleasant. The facility was clean and well lit.

Katie is the best. She is so helpful, informative and patient.

Simply outstanding! I just rented a storage unit with Public Storage at their at 880 South Pickett Street, Alexandria, VA location . The facility is superb and the staff is very customer focused. Antoyne and Katie did a terrific job helping me get exactly what I needed!!!