Public Storage Self-Storage Units at 880 S Pickett Street, Alexandria, VA

Thanks so much for the help of manny. As a person who has never used a storage unit, he assisted in making sure I had the best unit for my items. Manny was so helpful and informative upon move in. Thank you manny!!

I am extremely disappointed with my experience at this storage facility. Although I was willing to overlook the significant price increase within a year, the locked bathrooms with no staff available to provide access, and the perpetual lack of 4-wheel dollies, my frustration reached its peak when I discovered mice droppings throughout my unit. My fear of mice is profound, and I have never encountered such an issue at any other storage facility. The droppings were everywhere, and I found a packet of rat poison tucked into my door, leaving me uncertain whether it was a recent addition or had been there all along. I was not notified of any potential infestation, which only compounded my distress. To make matters worse, when I tried to reach the office, it was locked. Fortunately, a front desk employee saw me and let me in. I expressed my concerns about the mice droppings, and he advised me to contact the insurance company. Despite multiple attempts, I received no response from the insurance. I then approached the property manager, Manny, who found the situation amusing. He eventually agreed to inspect the unit. During our walk, we encountered a large dead cockroach, indicating another pest issue. Manny dismissed my concerns about the droppings, insisting it was not rats and downplaying my fear of going through my belongings. He offered no apologies, solutions, or assurance that pest control would be contacted. I was told that the infestation was likely due to someone bringing food into the unit, which attracted the mice. Given the lack of door draft stoppers and easy access through the roof, it is no surprise that pests can enter the units. The facility's inadequate pest control measures—claiming only monthly visits from pest control instead of bi-weekly—are deeply troubling. I am extremely upset that I was neither contacted nor apologized to about this issue. The facility's negligence has left me terrified of encountering these pests, alive or dead, during future visits. Given these circumstances, the monthly price is unjustifiable.

Gracias melissa por la ayuda

Great place.

Thanks Melissa

In this storage I have found everything I need, Melissa was the one who helped me in the process twice that I have needed a storage, she is very nice, if you have any questions, do not hesitate to talk to her.

Rates increased 50% the first year and 30% again the second year so we are now paying twice what we were just 18 months ago. There are NEVER any dollies you can use and the security system on the elevators only works half the time which is really irritating when making multiple trips (especially without a dolly). Plus, the customer service office is on the opposite side to all the loading entrances - clearly they are there to sell to new clients and not to help those of us paying their salaries and rent through our existing monthly payments. The women's restroom faucet runs non-stop and the staff knows but doesn't care - why should they when they can cover the unnecessarily high water bill by continually raising my rent. No thanks - we found another storage place that is more interested in our business...

When can I find office stuff?

manny was helpful and told me the easy way about going with things. he was a great help

I recommend not giving them your business.. never available..no bathrooms and over priced

I recently visited the public storage facility in Virginia which is not where I reside or keep my own storage. I was there strictly as a helper driving a vehicle for an acquaintance. I was not a customer here but the facility was clean and was a safe gated facility and it seems like a good place to rent a storage unit. I’m not sure about their charges. Thank you.

Thank You For Helping Me With ThE Mobile App melissa thank you so much for your help

Thank you Melissa for show me how to use the public storage app. Thank you for your service

Melisa , me hizo una atención , extraordinaria, sus explicasion y información muy clara y precisa , gracias

Thank you Melissa for help me in my transfer today

Thank you Melissa for your help!

Thank You Melissa for your help today

Great job those guys are awesome

Thank you Mani, Malek and Melissa

Melissa, was very helpful, knowledgeable, funny, and professional!!! She made the process very simple, fast, and easy. The auto pay is not fair to consumers. We should have a choice!

Naz was very helpful. I called this location to inquire about an issue I was experiencing at a different location and he was able to provide me with a solution. His customer service skills are exemplary.

Yami’s exceptional customer service made my Public Storage experience phenomenal March 29, 2024 Nas provided phenomenal customer service. I am thankful for his assistance in addressing my need.

Gracias Melissa por su ayuda el día de hoy.

I took a visit to public storage and I was helped by a young man his name was Ahnaz he had fantastic service and was very helpful, he even took me to look at some storage units it was very clean and looks like a very nice place to store my items.

One of the spacious storages I’ve seen. Very clean.

La señorita melissa con su espléndida atención fue un placer ella de atenderme fue muy cortés atenta amable y muy informativa a la hora de tomar el rental del storage Les recomiendo su atención🇸🇻🇸🇻🙏👍😊

Gracias Melissa, Yami and Naz por su ayuda el día de ahora

Excellent customer service, especially Melissa, helps resolve problems quickly and efficiently. Thanks

Facilities are always clean and feel safe. Staff is nice and very helpful.

Unbelievable horrible experience today.....minding my own business moving out of my unit before the end of the month, and Melissa the manager, walks by my unit and says "excuse me, do you have food in your unit? I assume her accusation was based on a food box she saw in my unit. I tell her there is not food in there, its just a box. She demands that I prove it to her by opening my box. I refuse, telling her its my property and she has no right to demand to see the contents of my items. She tells me it is policy that food cannot be stored. I totally agree that people should not store food in their units, as it will attract mice and pest, but I do not have any food in my unit. I told her I would not open the box, but showed her the writing on the outside that states the contents, all my boxes are labeled with a sharpie pen listing its contents. I asked her she can smell the box if she doesnt believe me. Things got heated and nasty as he was yelling in my face demanding to see what was inside despite me stating over and over that I had no food and what was her proof for demanding that I open my boxes to show her. She also brought up that she would evict me if I did not open my boxes. At this point, even though I didnt have any food and could have opened for her to see, but I decided not to because in her capacity as a manager she was acting like a thug and not professionally, it was basically "Do as I say or else". Her tone was also loud, as we both were shouting at this point. As I walked away pushing my cart, and she in the opposite direction, she continued to yell and say things as she walked down the hallway. Hopefully, its all on camera and upper management will be able to watch. I loaded my van, and went to the front office. Doors locked, empty desk, so I sat in my car, trying to reach corporate, eventually she showed up along with a co worker, I got out of my car and went to the door, where she left but an employee (Yami) stayed to opened the door. I explained the situation to him, and at first he was apologetic and said perhaps she took it too far, and I asked for her to come out and apologize to me directly, he said it wasnt going to happen. I asked for the policy, and he printed out something and handed it to me. I asked where does it say about "food", he said line item #8. #8 states that they can inspect your unit within 3 days of written notice, if they suspect criminal activity, there is nothing no where that states about storing food....again, I am not storing food only collectibles. I pointed out that what he gave me does not state what they are all saying is policy. Frustrated with me, he asked me to leave, even though it was only 4pm and they close at 5pm. I stated I wanted to stay inside until I could get this situation resolved. Then another male employee chimed in and also asked me to leave, and stated that I was a grown man and to handle it myself. At one point, this person says "do you want to take it outside", and I asked to do what? and He said "to do whatever you want"....I was shocked this is a national franchise and a professional business and they have people like this guy working here??, along with the manager Melissa over stepping her authority and lording over people and then have the nerve to kick people out of their store for no reason. Not one employee acted impartially, instead they all just ganged up and supported one another. They kicked me out because they said they have stuff they need to do. I left and called corporate to file a complaint against Melissa, turns out she did so too, but falsified the situation by adding things that didnt happen, like stating I had candy in my unit, and that I told her to smell the box like she was a dog....and stating she felt threatened by me, even though she was 6 inches from my face yelling loudly and saying she was the manager (video), complete lies to protect her job. Melissa is a Liar. I came back later to find a lock on my unit. I dont have time for this madness. Upper management please fix this location, its chaos here at 880 S Pickett St.

I recently had to cancel my storage unit, and I was fortunate to have Melissa assisting me throughout the entire process. She was incredibly nice and went out of her way to ensure that I understood everything and felt supported. Her effort and helpfulness made a potentially stressful situation much easier to navigate. I truly appreciate her dedication and willingness to help. Thank you for your exceptional service!

I should of known it was trash since day one. Not only do they lie about measurements and also the payments. They increased my monthly rate without notice. They have my wrong address and couldn’t even send me an email about it. Try calling for them just to tell me “ you signed the contract” your fault. Honestly this is the worst mistake I have done. I would rent elsewhere. Not to mentioned you have to pay for insurances too. Trash costumer service

I love this location because of Renee and her team. Renee’s services have been nothing short of high professionalism, full knowledge of her job and the always ready to help kind of attitude. I would recommend this location anytime!

I had excellent service from this location due to its employee. Yami was professional, knowledgeable and answered all of my questions. Yami educated me on the different sizes and made me feel comfortable with my storage unit decision. I booked it that day because of him and everything went smooth with no issues. I would definitely recommend this location. Great staff a + service.

Clean facility with excellent security. Melissa is knowledgeable, friendly, and professional. She went above and beyond to ensure we had everything we needed to successfully store our items.

Clean and Melissa was great

This was a wonderful experience from start to finish. Highly responsive, great customer service and tremendous helpful staff. I want to express my thanks to Milka for top notch service. And also extend my heartfelt appreciation for the great care Maleek took to make sure we were taken care of. Great job! And thank you!

First of all I want to say Yami helped me with the whole process. He is very friendly and knowledgeable of everything. He explained everything to me and how it works. I would definitely recommend this storage place to everyone it’s clean and roomy.

Thank you Melissa for your help

These people broke my lock 🔐 and I can not be sure all my stuff is in there. So outraged about these actions.

I called & called the office, no response. I then wheelchaired (by transport) over there but no one at front desk. I wanted to make my cash payment to avoid late fee. I waited an hour but no one came. I knocked on door but no one answered. I video my time there to document my arrival & departure. I left at 3:30pm. It must have been Melissa 's day off. Y'all need Renee back. I Miss Renee, I had NO problems when she worked there. Not One. I am seriously considering moving elsewhere. And now I need to make sure I come there when Melissa is working.

Thank you Melissa for your help today.

Great job Melissa you were quite helpful

Over the years that I have used personal storage spaces this is by far the best locatIon and facility. The staff were very helpful and are friendly. I recommend this store #880 for your personal storage needs.

Muchísimas gracias Melissa por su su ayuda.

The worst storage ever. Don’t recommend to use. The staff are terrible. They are lazy and do their job unprofessionally.

Unprofessional staff! They do not make access to units convenient! a lot of doors with codes! I do not recommend for use!