Public Storage Self-Storage Units at 5501 Watauga Rd, Watauga, TX

Was my brother's unit but the staff was friendly and there was a freight elevator and a cart to use

Great service!!!! Very professional!!! The lady by the name of Hope was awesome!!!!

5 star service

The online process was VERY SIMPLE and easy! When I got to the facility Mr Danny was very helpful, he was able to answer every question I had for him. He was very fun to interact with, which made me feel very comfortable! The location was 5501 Watauga. I’m not only thankful for the storage (literally at the last min!) but I know we’ll be completely comfortable knowing there are people like Danny there to assist us if we ever need.

Goid place.

Danny is the best

This is the newest review by far. I have 2 units at Public Storage for over 12 years. Trust me, public storage is a much different company than the other. The improvements made were instant. Danny at the Watauga store is freaking awesome! They have roomy units 10x15 feet. I would not give the effort to review if public storage was not so good. I am more than impressed. As all staff, Celeste at the north beach street is also highly recommended.

Great location and kind and professional staff. Thanks so much Danny!

Don’t store your car in the outside parking it’s a ground zero for robberies and car thefts. My car was broken into and the cops told me there’s been 30+ reports in the last 5-6 months.

The employee was very professional and made sure you were comfortable while he had to wait on others

This is a very nice place it's close to my house and Danny was a great help getting me set up thanks

best service

Good

Fantastic location! The employee on call, Adam, helped with extra boxes and tape when Walmart failed me.

I was helped by Adam and he was very polite and respectful.

I have 8 units here. They constantly have issues that they cant fix without approval ( weeks with no working AC ). After complaining to the front desk they just give you the run arround. No person or manager has yet to contact me. With 8 units you'd think they would be more helpful. I just hope my units aren't the next to be broken into.

A very good and secured storage. Love it 😀

Quite a bit of crime in the area and your property will not be safe here. Had our new RV parked here and it was burglarized. Not much in the way of helping us out after the fact. Better have some good insurance. [Update] Took my insurance adjustor to view my RV today and assess the damages. We casually checked out the rest of the vehicles under cover stored at this location and found many, many of them had been broken into or had cat converters sawed off, or work toolboxes pried open with crow bars. If you have a vehicle stored at this location I would go investigate

Tim was amazing thank you for you great customer service Tim this Cathy Coled

Great workout program, awful storage space. Completely changed from a year ago. 24 hour access is no longer provided. Carts are only available during staffed hours, so if you dont want to take off work to move your stuff, then bring your own dolly because $150/month per unit isn't enough to replace one that got dented or stolen I guess. Oh, and there isn't enough carts in the middle of the workday, either. So even if you take off work, have fun using the stairs instead of the broken elevator to haul whatever items you unfortunately decided to store here to the second story. Bring water, stay hydrated, make sure your protein intake is high. Everything you'd usually need for the gym, you need here.

The location is in operable for general public most often the manager never returns calls Automated service is good but too much of automation is bad for the people may be good for the management they are reducing their cost but causing unfathomable inconvenience to clients

It's very expensive

We have 2 second floor units and the elevator has been broke for a week and can't get answers only excuses.

I called customer service to confirm we had vacated the unit. She wouldn't confirm and hung up on me, all this after a 20 minute hold. Simple question went unanswered.

THIS IS A GREAT PLACE FOR ALL YOUR STORAGE NEEDS AND I HIGHLY RECOMMEND THEM THE CUSTOMER SERVICE IS AWESOME THEY ARE CONSISTENT AND VERY ATTENTIVE THANK YOU SO MUCH MS SUSAN IS GREAT!!!

A very nice clean facility with an extremely helpful staff

Susan is great, and we love their location and options for covered RV storage. We wanted to switch spots to make it easier to back into our space, as we are new RV owners, and Susan was very accommodating and made it easy for us to know our options. They are also very affordable in pricing for covered RV spaces… best deal we found near us in North Richland Hills.

Very nice! Your associate answered all my questions and showed me all the options. Very well done!

Susan did a great job of getting me setup even though I got there just before closing. This is a well run facility.

Very courteous and professional..would recommend highly!

Great customer service Susan was able to answer all my questions. I would recommend All-storage

Great service.

Clean facility, great spaces, incredible customer service

Susan is a very awesome and sweet lady that helped us it’s a very awesome place

The staff was very helpful and nice. It was an easy process to get checked in.

The storage is very clean and the staff is very friendly. Happy to find them and really recommend them.

Excellent crew they were very helpful

LOVE LOVE LOVE THIS PLACE REEFER THIS STORAGE TO EVERYYY ONE!!!

We’ve stored our RV here for about 8 months now. Susan was extremely courteous and helpful even during the whole covid ordeal!! Recently we needed a larger unit for our larger unit and Susan came to the rescue once again, she is amazing! Once, my husband was at our RV and forgot to shut the door. Susan noticed this and closed the door for us and called immediately!! Couldn't thank her enough for keeping an eye on our RV. Highly recommend this facility!!

Easy access, great customer service.

Very nice and professional and quick

I highly recommend all storage. Susan is absolutely amazing! Very friendly, polite and professional! Thank you Susan for all of your help !

Great service!

Outstanding customer service is really great and I would highly recommend them for your storage needs. Samuel G

Ask for Chris. I rented a unit today. It was clean and affordable. Chris made the entire process easy.

Great service and a great price, Chris the property manager was super helpful and great to talk to.

Excellent on-site management by Chris and Susan, had my reservation all ready to go and everything done in no time. Very helpful information of the hours and were able to answer all my questions and left me with overall great satisfaction on my experience. Highly recommend with great prices and friendly service.

Awesome place

Love the friendliness and quick help with questions!

Chris did a great job showing us around

Will definitely be returning! Thanks for the excellent customer service you provided. Go see Susan and Lori for all your moving/storage needs!

All storage is easy and affordable. Thanks Chris for all of your help.

Wow! Not a glitch in the process, tip-top customer service. This place makes moving a breeze. Chris, you the man!

Super friendly staff and very affordable and spacious. Would highly recommend!

Brett was very helpful and explained everything. Thank you for your help!

Incredible service. Extremely nice staff. Very clean.

I deal with alot of facilities and these guys are much easier to deal with than anywhere I've ever been. 6 stars.

Great service, staff is very nice and professional! Facility is very clean and easy to navigate through. They have all sizes and various storage options for you to choose from, definitely recommend!!

Excellent facility. Highly recommended. I've worked with many storage facilities over the years and this is by far the best one. Very friendly staff and great pricing!

Awesome place to work with. Easy going and polite management and very clean facility! Highly recommend!

Awesome service, kool guy at the counter!

I have used them for 3 years , I am very satisfied with them

Clean and great price.

Lots of availability !

The folks at All Storage in Watauga are very courteous and responsive! We appreciate them and their efforts and professionalism!

Extremely friendly and helpful staff. The storage units and grounds are clean and well kept. Made my decision in picking a storage place easy and hassle free.

“5 STARS”.

Easy rental process, comparable prices, friendly staff

Susan did a great job getting us taken care of today! We made reservations and got in and out and saved us some money in the process!

Susan made the process quick, easy, transparent, and gave us outstanding customer service! From making the online reservation to the appointment it probably took less the. 30 min to get it all done, and that’s with the unit being shown to us and having all our questions answered. Susan made sure we wanted to make the decision so she let us know everything before actually signing. I would definitely use their services again in the future!

I’ve used them since last October. The staff is super friendly and helpful. I’ve been behind and they worked with me. Their units are clean. I moved out of the state and they were completely understanding. I love them. Great place to store your property. Susan is wonderful..

I called this morning & spoke with Rebecca at the Watauga Store on Western Center. She wa very helpful in finding me a Unit, at a reasonable price, and walked me through everything on the phone. Great customer service!!!

Poor "management" and employee etiquette of facility security. Chasing people through the facility after keeping the gate open to yell at said people for not entering their code. Then following them out and kept the gate from closing again. Causing a scene and definitely not keeping the state of emergency (social distancing) in use. Over priced and under managed! If you have a previous problem with the gate "not working correctly", you should have the gate maintenanced not chase people who clearly have a storage location through the facility. Please, I hope someone from corporate can contact me!!

Really a nice and clean storage place and very friendly and helpful Dave smd Susan both.

This is my 2nd time using ALL STORAGE and each time they have been helpful, friendly and professional. The units are clean and easily accessible. The price is right too.

Very helpful and nice employees

Great service and great prices!

Suzan is awesome , got me in and out within 30 mins and saved me money. Clean Units, Reasonably priced.

Very nice location, attendant was very nice and made storing my items super easy.

I am extremely pleased with the service and the facility at ALL STORAGE. I would recommend this storage facility to anyone.

This storage facility is GREAT!! Susan was so friendly and eager to help out anyway that she could! The facility was very clean as well. I am highly impressed and will be recommending it to others.

Rented here several times great customer service and very clean facility.

Really nice staff! ☺

They are wonderful and they communicate with you. I put my lock on incorrectly and they called I went right away. Secure and alert location.

All Storage is a great place to store your stuff at. Polite and accommodating Susan makes things easy.

Clean, well maintained facility and the staff has been nothing but fantastic since day one. They have been nothing but friendly and professional and I would rent from them again just because of the ladies in the office alone. Definitely need to check out if you have storage needs in the area.

Had the size units I need, close together.

Great place, great service, Karen and Susan are awesome!

Ease of signing up and picking unit. Nice selection of units and comparable prices

These folks are good at what they do

Susan is the best, she is one in a million!

I rented the space online. Nice and easy. Rec'd a call from the Manager, Jessica, who thanked me for my rental and answered my questions. Got to the space and found it quickly with directions from Jessica. Very nice process, especially if you work the same hours as the office. All online! Nice, clean property. Easy in and out.

Very helpful at front desk. Always available to assist when needed. Was going through some storage boxes and they offered to turn air down cooler while we completed our tasks. Super appreciated it.

This is the best storage facility that I have ever rented from

Secure easy to use

Danielle checked on us today. Great place.

We have had a great experience with the place and all the employees.

Danielle came. By to seeme. To check lf i needed anything

Excellent service, and a friendly staff

Danielle and Karen were great. I highly recommend this place !

I have always had great service here. Everyone has always been friendly and helpful! I would absolutely recommend this facility!!

Danielle was very helpful and informative.

Had a wonderful experience with Danielle over the phone today, she was very helpful setting up my automatic payments over the phone.

Danielle was awesome! She checked to make sure I was doing great!

Ashley went above and beyond to help me. As well as Susan.

being that that horrible sales lady who was extremely rude to me twice,was not fired .Avenue has now lost a customer that has shopped at this store since it was opened. going to Torrid on Hertiage Trace.

Anthony made sure that i got the best deal on a unit and was very friendly!

Good rates friendly staff

Very affordable and helpful staff, i spoke to Anthony in the phone and he made the leasing process go very smoothly. I would definently reccomend this place if you live in the area.

John was very helpful. Worked very quickly to get me a unit. Told me all the offers. Great employee.

Anthony was such a great help and very nice.!

The best professional staff, very helpful and kind, I spend 1.5yrs renting a space here and will return if storage is needed again, thanks ya'll

Anthony very big help to get what I needed very respectful love this place

Anthony gave me great service.

Clean and respectful place to store your goods.

fast online rental. real nice folks at the office

When I arrived on site the staff was fantastic, the facilities are very clean, the property seems very well taken care of. They even have carts and dollies you can borrow if you need to. -1 star because as far as I can tell there is only 1 dumpster on site and it has a padlock on it and is labeled for office use only. We cleaned out a 12.5”x30” storage unit and had 3 truckloads of garbage we had to figure out what to do with (ended up driving hours home with it to get rid of it there) The floors are very clean and the staff popped in to check on us and knew what was going on around them.

I give big thanks to Jessica and lori that helped me find a great deal and storage for an affordable price and they were so nice to me and I think you should hire more people like them so you could have better company

Great customer service

I have to say a lady is good to call other all storage, help me to find correct size space for my mistake to order a site here. In the other day I came for cancellation since there’s no suitable space for me , and found I cannot get a penny back even I just paid a day before and found the space is small. Ridiculous policy! Also they charge a so called no refundable initial fee. 1 star is for the employee, zero for the company! -------------------------------------------------------------------- UPDATE: The girl met me first time called me to check whether their associated stores called me for a un-covered place but no, then she told me what's she can do is to issue me refund. The guy refused to refund me did not know the situation of mine, so I think they worth 4 Star for the site environment and nice girl!

Excellent and timely service anytime I needed anything. Great units and location.

Have a friend store a car there no complaints yet

Lots of storage space and plenty of cameras

Quick and speedy any time I call. If they are busy, they follow through with calling back. Storage use has been good, no issues with the units

People are friendly and helpful. The storage units are clean and roomy

Extremely helpful and courteous service. Clean facility and good security.

My hubby and I are going through a hard transition in our life, and having to move unexpectedly from our home! We came here and it immediately felt so safe . It was such a great feeling , after moving all our furniture and memories into a storage space. Cameras in front office to monitor all units was a relief that all my things would be watched over !!! And the employees , outside cleaning and waving with smiles on their faces.!!! JESSICA in front office was AMAZING!!! And made this transition easier and a lot less painful! Prices are fair and I was very very impressed overall! All Storage and especially JESSICA, we thank you for a lovely process!!! Definitely a 5 star place for storage and a friendly smile!!!! Sincerely Tracey and Todd Richard

We utilize this storage facility for awning boat storage. The gate is easy to operate, the entire place is well-lit and has plenty of security cameras. We've never had an issue with our boat being messed with and the staff is friendly and easy to work with. The place is also easy to get through in a big truck while pulling a boat. We haven't used an actual unit but according to their posted signs they have large, tall, heated/cooled units available. If we were to need one, I'd certainly check their pricing first.

Jessica was amazing! She was kind, relatable, and made me and my family feel comfortable and homey at the location. The office and all the units we were shown were in great condition. Jessica was always smiling and made everything pleasant and easy to understand. She is a credit to the company.

Very disappointed in a business relationship that went south due to company not taking care of the rodent problem that i mention to them a few months before it getting out of hand. A little over 8,000 dollars in storage fees over the four years and now i had to discard over half of my items due to urine and feces and the paint on my 67 Camaro is now ruined due to urine sitting on the paint.This is a little more than just a few rats, its a infestation.They have decided to take legal action against the tenant that was storing quantities of food in there unit so they are seeking compensation however that means nothing to me or customers that where affected by this.I guess I' m just ranting because i paid so much over the years to have my stuff stored safely and its trash now.Not to mention the paint job on my car i paid for before i put it in indoor storage.

Jessica was extremely helpful. She went above to make sure we had the correct units. Her patients and knowledge is appreciated! In addition the area mgr Breda was helpful when I was calling from California.

I was looking for some place clean, well kept, with a professional customer service centered staff. I found it at All Storage Watauga. Great hours so you have lots of access time. Stop but their website for online specials and ask for Jessica...she is awesome and has excellent customer service skills. Just a fantastic lady...and say hi for me if you stop in.

The helper, Jessica was more than wonderful in helping me set up my storage.

Heather was so polite by helping us with a storage. Telling us they have a two months special. The place was clean in and out. Thank you!!!

Beware even if you sign a move out notice, they will try to cheat you and keep charging you. They are billing us even though we move out 12/24 -$99 dollars a month, plus $2 a day, plus a 130 auction fee. The unit was empty. BE WARE!!!!!

Very pleasant and easy to deal with. Prices were competitive and their area was clean well taken care of.