Public Storage Self-Storage Units at 5623 Rufe Snow Drive, No Richland Hills, TX

Helped me with all my questions

Linda was a great help.

Morri was so helpful with my Mom's storage. She got her the best deal and was so patient with me. I needed something to go smooth for a change, and she made sure that it did. Thanks Morri!!!

Morri was excellent and very professional. I will recommend this Public Storage to all friends and family

We have used this Public Storage since 2020 and have had nothing but a great experience! Anything we've ever needed, they have always been accommodating to us. Even after moving across the metroplex, we still use this particular storage because of how awesome the staff is. Thank you for being awesome, Morri and friends!

I went to the storage office today to pay my storage and I had an Awesome experience. First off Glenn was eating lunch and he took the time to still assist me with my payment. He had such an Awesome attitude. I want management to know how great of an employee he is to their company. Thank you again Glenn for helping me.

I spoke with Glen, amazing customer service. He was very responsive. If anyone needs anything he is the one to speak to.

Excellent service and very friendly the person at the front desk who attended me very well. I recommend this place.

Thank you. You was so helpful and patient with me. Thank you for helping me sign up for app and show me how to use it.

Linda was terrific

Morri is always wonderful and helpful

Great service Glenn and Morri were super helpful and took their time to help.

Morri in my eyes u r the best!! I give u 5 stars..your customer service is amazing!!! U have always been there for me in this time when I really needed someone,going through hard times and having someone who reassure u and always staying in touch....u have been a great value to me and my time at public storage....I will definitely recommend this public storage area to anyone and everyone I ever come across that might ever be in need of storage..... THANK you for ur help for being so great 👍😃

Morri is always so helpful and keeps the property so clean .

I have issues with how often the price is raised, but the employees at the site are very helpful and nice.

I love it when businesses see an error/mistake and correct it right away! Great customer service from the management team!!

The staff and management are wonderful and helpful with anything. I would recommend this location to anyone in the area who wants to keep their belongings in a very clean and well maintained facility. 👍🏼👍🏼👍🏼👍🏼

Morri helped me out..she was awesome. Thank you

Lost my key to my unit , was able to set an appointment, walked in 30 minutes early and was helped by Glen and Jamie and they had everything ready to go! They made the process super easy and were extremely friendly! Have been using this location for several years and have never been disappointed!

Thank you molli for helping me and being very polite in me changing my unit

Great service helped with computer for gate

Very good experiance. Clean well maintaind. Very secure. Love it.

The lock on our storage room was removed and replaced with their lock, and we were missing many items from our unit.

Edited review: I think this location only hires AMAZING people. Finally, after 11 years, I've moved out as of today, and I was so lucky to be helped by Morri today. What a kind and helpful woman she is! I have been so lucky with everyone here. I live in Valley Ranch but will only store things at this location anytime I need it. This location has the absolute best people! To my horror, I've stored things like hangers in a 5×5 storage since 2013! My grandmother passed away, and now I actually need to store something of value that I don't want to put in my garage. So, I contacted my half a decade old, collecting dust storage facility to get some help on getting a bigger storage and finding out how to get the lock cut off because who carries around keys anymore? Not this girl. I have no idea where an obviously important key saying "Public Storage" went. I must have tossed it or hid it from myself. Nicole was AMAZING. Who knew I'd be blown away by the manager of a public storage on a November Friday afternoon?? She's extremely competent, kind, made things extremely easy, SAVED ME MONEY, and found modern solutions for my ridiculous modern problems. I couldn't remember what all was in my storage because it has been 6 years, and I've slept since then. No problem for Nicole! She grabbed a ladder, schlepped it across the entire building, and told me to climb up and look in! Then she handed me my phone and said, "Take a picture, it will help later." Mind blown. It DID help later!! This woman is a wizard or something! As she was helping me with my transfer and buying a new lock since I cannot keep up with keys (I keep up with FOBs instead, I have every car FOB I've EVER owned) other people were coming in to pay with Nicole stating and I quote "oh, I rent in Dallas. I pay here with Nicole. She's the only person who makes sure I'm taken care of properly and never messes anything up." And she did take care of him! With complete kindness. This person who was severely behind, counting out his last dollars to ensure all his worldly possessions weren't lost. It was impressive. Walking around the property, she knew customers names, spoke to them as if she had known them forever. This woman needs a raise and a promotion. Everyone in this company needs to act exactly as she does in this delicate position. I didn't realize how sad a storage facility could be until I saw people on the verge of losing everything or having to store their entire lives yesterday. I considered it just a place for the things I didn't want to keep in my home or garage. If I was in a sad position, Nicole is EXACTLY who I'd want to see! I would hire her in any of my offices I've ever managed and wish I could show her to potential employees. She even asked me not to leave while she double-checked everything so she didn't waste my time. She was happy to admit she could have made an error! She didn't. But she checked. I'll only use this location even though I live in Dallas, too! I understand why that man feels this way, too!!

Was a very nice experience. Clean units and great manage.

Morri was awesome thanks so much! She went above and beyond for us.

I have rented here for a couple of years and everyone is amazing

Everytime i come in for anything morri is always such a great help! She is amazing!

Excellent service highly recommend. When there was a problem. Maury Glenn and Lynn hopped right on and took care of the issue. A1 service

Morri was very kind and helpful in answering my questions and helping me get my account set up

A Big thank you to Glenn for being so nice and accommodating. I called and spoke to him on the phone and he told me to come up and he was helping with everything and he sure did. He walked me to show me a new unit. He helped find a unit closer to the one that I already had so I didn’t have to travel very far. He was a very sweet and helpful gentleman.

Linda and Glenn nice people nice customer service

Glenn and Brandon were great. They were both on point for me. They interact and work well together.

Brandon, Glenn, and Morri help me while giving excellent customer service. Each time I come to this property they are a big help.

Ladies at the front are not friendly and not helpful. As someone paying for a storage unit, we aren’t allowed to use a dumpster there.

I have received great customer service from Morri the Manager and other personnel. Nothing bad to say about this crew or location.

Mrs.morri was absolutely great very nice perfessional help me get a great deal

Excellent storage place. Nice and clean, with very friendly staff well trained to give you top notch customer service.

had trouble on the web site renting a storage unit , I called the office and Morri was able to help me with everything

Was with them for 2 years good staff & the cleaner Glenn is amazing very respectful. He took care of a glass lamp that fell & didn’t hesitate to clean it & to make sure I was fine bless him ! Overall it’s a good place to keep your stuff at everything went smoothly.

Morri, was so helpful and courteous I would highly recommend this place over any of the others. Customer service at the finest!!

Great Customer Service from the ladies at the front desk. They were friendly, attentive, and went above and beyond to assist with my inquiries. I was impressed by their professionalism and willingness to help. The positive experience made my visit enjoyable and stress-free. I will definitely be returning to this establishment in the future.

I am giving Austin a big FIVE star review for his stellar customer service. He was attentive, friendly and helped me with my account without me asking. Give that man a raise—he deserves it. 👏🏼👏🏼👏🏼

Great experience! Morrie was a great help!

Paula was amazing and very professional and nice. It was a pleasure doing business with her today.

Was very nice and professional

Morri was so helpful and amazing thank you! Kim Miller.

Got a good deal on a 5×5 July 2023.... Got my stuff in that 5×5 for a whole year no rats no bugs it was air-conditioned and everything..... The management seems to change a lot but overall it was a good experience

Went from charging $118/mo in 2021 for a 10x10 to $250 for no reason other than because they can. Over double the cost in three years is a ripoff.

It was so easy to rent a unit and they had amazing deals on the site!! I got twice the unit for half the price compared to uhual storage. Austin and Morri were really good to me as well!! Don't go anywhere else these humans are the Bomb!!

Will was super helpful and nice. I rented a space during a stressful situation. I needed to make some changes and Will and the manager were patient and helping me make the needed changes and got everything set up. Your kindness was very much appreciated!

Barbara is absolutely amazing!!

Booking was extremely easy, with very clear instructions on how to access the building and move-in. Austin and Morri, in the front office, are very friendly and helpful with questions. Highly recommend using them for your storage needs.

I needed to move my stuff to a smaller unit. No problem, Morri was more than helpful. In just a few minutes, she had me hooked up with just the right size unit. More businesses need people like Morri, she was so very helpful and pleasant to work with.

Morri and Austin were fantastic! They are professional and have a great sense of humor and made my move super easy!!

I definitely always have a pleasant experience there! Austin is so nice and was a great help with getting me the information I needed - Morri has always been kind and helpful as well! Much appreciation!

I have been looking for a storage unit and Morri and Austin were great! And also very clean.

Austin provided excellent service!!!!

Service here is awesome. Morri is very friendly and respectful always going the extra mile when you need your questions answered. Makes me feel like I made a great choice in where I store my things, units are very spacious. I would recommend this facility to all my family and friends.

Morri made my move in awesome and pleasant

Always pleasant and helpful! Love Austin, Morri, Will and Paula. They are great folks working here!

The service here is awesome. Morri and Austin are very friendly and always go the extra mile when you need something. I would recommend this facility to all my family and friends.

Austin and Morri are absolutely amazing.

Morri and Austin were absolutely amazing very kind and helpful when I lost my key if you need a storage unit I would absolutely recommend going here and seeing them Sincerely, Jessica P

At this Public Storage, Ruff Snow location, l had the Best Customer Service experience with Austin and Morri. These two helped me with everything wau to go guys I look forward to this relationship,,, You all Rock,.

Big beautiful facility. Very clean and very friendly staff I had the joy of talking to Morri and Teddi they were both excellent. I was very pleased to see Teddi at this location because I've only ever seen at the hurst one.

Everytime I go to my storage units Morris and Paula have been very helpful and their customer service has always been excellent. I have nothing bad to say about this location.

Morri at public storage is awesome. Very responsive to all my questions or concerns. Extremely friendly and helpful. Feel that the rent has been raised too high to continue renting. I was fortunate that I have extra room to store my items in and not have to pay this inflated rent. If looking to rent a space try not to get the third level in the climate controlled, several things were ruined due to higher temperatures.

Three months into my rental and they raised the rent $20 even though they said they do not raise it within the first 6 months. The elevators are always out of service and the cart is only available for use during office hours.

Bait and switch alert! I've been a customer for 10 months and the cost of my storage unit has almost doubled. Every couple months they jack up the cost for the same unit. Facility is decent. On site staff is nice. But their pricing is predatory.

My mother and I came up to Public Storage to switch our current unit. My mother had talked to Morri over the phone the day before to work out the details. Morri was incredibly personable, helpful, and detailed. We were very impressed and pleased with our experience. We look forward to doing business with Public Storage in the future because of this experience. Thank you Morri.

Rodent problem

Morri was amazing at helping me get a storage unit!

Nicole the manager is fabulous! I’ve been a loyal customer since 2012 & I couldn’t have asked for a better or safer place to have my life’s possessions! Thank you Nicole & I sincerely mean that!

Nicole is the best.

Was a great experience thanks to Morri who was very nice and easy to work with from the first phone call. Clean facility and big storage space. Recommend it…

Hands down the Best storage place to do business with! Ms. Nicole went over and Beyond for us! Thank you for your Top Tier customer service 👏

Friendly staff

Nicole is amazing! Customer Service from her is awesome! She has helped so much with my parents and myself. She’s been like a family member to us many years at Public Storage! Thanks so much Nicole! This is further from my home but the service keeps me here!

This place is great. Nicole rocks!

Had a wonderful experience getting a unit to downsize into from our families unit. Jaden was awesome and answered all questions, gave us lots of options for what we wanted.

The Rufe Snow location is awesome. I did not write down her name (regretfully) - but the manager (female) that helped me get signed up was ABSOLUTELY AWESOME. She took her time, explaining everything. The units are well maintained and just an all around great experience… and you can’t say that about many “service” experiences nowadays!! HIGHLY RECOMMEND the N Richland Hills, TX location on Rufe Snow!!

Very friendly and professional

Do not purchase a Public Storage lock if you lease a unit at this location & plan to utilize their '30 Day Refund Policy'. They will not accept used locks back. The 'policy' essentially extends to their front door & once you take possession, that's it! To get the refund you would have to buy their lock, LEAVE IT IN THE STOREFRONT, go buy your own & bring it in to have the refund processed. If you have previously leased a Public Storage unit & find your old lock & keys within the allotted 30 days YOU WILL NOT GET A REFUND!! Even if the representative says you will be able to. THE LOCK I WAS PROVIDED WAS NOT NEW IN AN UNOPENED PACKAGE! Three weeks at this location & the DAY AFTER I finished filling my unit with furniture & belongings for a 2 bedroom apartment, I'm making plans to take my business elsewhere before the next billing cycle.

Nicole was awesome! Went in not knowing exactly what I needed and she helped by showing me 2 units she thought would work. She was super helpful and made everything super easy!

Nichole was awsome. Helped me save $$ moving into a smaller storage unit!!

Had an issue after getting a unit online. Went in and talked to Nicole and Cassandra and they were able to fix it right away with no issues!

I would like to say that my experience with Public Storage on Rufe Snow has been amazing. Special thanks to Nicole, she is amazing. Always smiling and treating each customer with kindness and respect. She does her job well and explains things in detail so that you are fully aware of how things are going to be. You don't leave wondering about things like other places. Her crew is also good people. Thank you Nicole for just being you.

She was very good

They were very informative and attentive and super friendly.

I’ve used the Public Storage in Southlake; as well as shopping around for 3 other storages fairly close by. This one is by far the cleanest I’ve seen. I rent a climate controlled unit and usually storage spaces have that “smell.” This one doesn’t. It smells clean. I’ve used this storage for about 9 months and every time I’ve come, it’s clean, nothing is out of place, and customer service is unparalleled. I could get storage anywhere, but I come here because with Nicole, I know I’m going to see a friendly face, smile, and a positive attitude! She has a high standard with how things are run and goes above and beyond keeping the property running smoothly and efficiently!

Nicole impressed me so much that I had to write a long review to give it justice. In short, this site has everything you want in a self storage facility with reasonable pricing. So look no further! 1. Customer service is 5 stars! Nicole is super knowledgeable and a total angel. She's in a class of her own. I'm only highlighting a few of the several reasons why I think she's awesome. Without my asking, she noticed that I didn't get a proper refund when I canceled my unit at a different Public Storage location (where I had an unpleasant experience). Even though the unpleasant experience at the other site wasn't her fault, she was so compassionate and generously took her time to show me around to alleviate any fears I now had about renting a unit. I enjoyed the tour so much that I lost track of time and didn't realize it was 30 minutes past closing time! She did not say a word and kept going. This shows how much she sacrifices herself to please customers. Public Storage struck gold by hiring her. She has the Midas touch and any business that hires her will definitely bring in a lot of happy customers! Even fact, I overheard the lady before me call her an angel too! This speaks volumes about her integrity and selfless service to every customer. 2. It's CLEAN. The campus, floors, and storage units are all very clean! 3. It's WEATHER PROOF. The climate control works and protects your belongings from extreme heat and cold. It also keeps the storage units looking like new. The metal parts are not rusted like other sites that don't have climate control. The roofs and walls are well maintained and intact. 4. It's FAST to unload things. There are plenty of areas for you to park closest to your storage unit. Each building has two entrances and two elevators at opposite ends so you can get to your things faster. 5. It's SAFE. It's a nice, bustling neighborhood. This is a gated facility with security cameras at key entrance points. The elevators only provide access to the 2nd and 3rd floors if you own a storage unit there. That prevents random people from entering (and is a perk for those who are on the 2nd and 3rd floors.) 6. It's CONVENIENT. The Public Storage smartphone app is ultra convenient. It's easy to sign up and manage your account. Plus, you can open the gate and gain elevator floor access straight from the app too. 7. The storage unit door (and the sliding hasp for locks) are easy to open. They just glide right open. 8. Last but not least, it's BUG-free. I didn't see tiny critters (smaller than ants) that I saw at the other site. This place is simply immaculate.

What a great staff! They're thorough and incredibly helpful. They run a tight ship and adhere to the rules for safety and made us feel comfortable storing our things there. I highly recommend this location to anyone who needs a storage unit!!!

Nicole and kayla are thre best and security us amazing!!

Nicole is absolutely amazing!!!❤️❤️❤️😃

Wild how they randomly upped the rates when the last several times I’ve been to my unit neither of the entry gates were working properly

Everything was wonderful

Super girl

We have used several (6+) Public Storage facilities and several other storage facilities for the past several years and I can easily say that Nicole runs this facility better than any other I've seen. The property is clean, secure, and easily accessible. Furthermore, Nicole's service is above and beyond. I had reserved a 10x20 unit on the ground floor because I wanted it to be quick and easy to get to. Nicole had the unit I reserved ready to go when I arrived, but also thought outside the box and showed me a similar sized unit with a slightly different layout right next to the door to see if I wanted it. The fact that she recognized what was important to me and went out of her way to offer me a better option (for the same price) blew my mind. You just don't see many property managers trying to understand the needs of their customers like Nicole anymore. Anyway, all that to say I was thrilled and very impressed with her and we will only be using this property moving forward. Thanks, Nicole!

Heaven was Heavenly and most helpful in fixing my storage issues.

Great customer service. They gave me the online price and a free lock.

Very helpful. Nicole explained everything completely and answered every question I had.

The elevator is not working so I tried the stairwell but the exit doors are locked.

Ok place to store stuff. Prices just keep going up !!

Front desk was extremely helpful

She's was very helpful

Wonderful and easy experience with this location. Nicole made all the difference, very accommodating and customer service out of this world . Highly recommend

Staff is excellent. But they raise the rent every 2 months. It's a month to month rental

This Public Storage location is fantastic! Nicole was very helpful on multiple occasions when we had a storage unit there! She was always willing to help and I trusted that she knew the answers to my questions. The next time I have need of storage unit, this location will be my go to first option!

Nicole was great ! Excellent customer service

Not very friendly staff. Didn't seem to care to rent storage.

The place is good and clean, I like it, but if you pay for the month, you better stay to the end, because you won't get money back for leaving before, sorry that's they rules 😔😔😔

David gave me 5 star service and was very helpful and prompt!

Horrible customer service and facilities. They raise your rent 50% every six months. Very dirty and the gates and elevators are constantly out of service. Poorly managed at not just the local level but also Corporate level, they don’t return phone calls and never answer the phone...

Nicole was the best! Very helpful

Nicole was so helpful and went out of her way to make sure I had the unit I needed. I really appreciate her great customer service and thoughtfulness. Breanna was really nice as well!

Nicole was awesome and Brianna was super helpful as well, great customer service and friendly smiles. If she hasn't been promoted, she needs on ASAP

Staff is great. Rent increases regularly though.

Nicole was so awesome when we moved in to our storage unit! She went above and beyond and customer service was truly amazing!! We chose this location thanks to Nicole as no other facility offers your high level service and caring attitude!! We cannot thank Nicole enough and look forward to moving into our next unit soon! Thank you so much Nicole as your type of customer service is rare and we so appreciate You!!

Hey glad I chose to come here because Ms. Nicole was a great help and she made me feel like I made the best decision for not only choosing this particular location but the customer service is the best I’ve ever received. Because she explained and demonstrated everything very well.It was amazing how with the brief information I gave her, she knew exactly what I wanted and needed.She’s the Best!

Kyle and Nicole were very helpful! They handled my crazy crew very well and got us ready for the move.

We have used them for about a year now and have been very pleased. The management is always helpful and will do all that they can to accommodate your needs or request. And I can't forget to mention that they have a app that makes everything so convenient to the customer. You can pay your bill, browse for a new unit if you're interested in one and to me the best feature is that you can gain access thru the security gate with a click of a button. I love convenience!

Ms. Nicole Was the best very kind,nice and patient!!

Ms. Daisy and Ms. Nicole are absolutely SPECTACULAR! My husband and I rented a unit today from Ms. Daisy (in training) and Ms. Nicole (property manager). These lovely ladies were completely understanding and accommodating when it came to light that a unit on the 3rd floor would make me uncomfortable due to a phobia of elevators. Without hesitation they moved me, no questions asked! They are very knowledgeable about their inventory, property layout, and perfectly personable. Need a unit? Ask for Ms.Daisy!

Great to work with very proficient staff and clean space

Nicole is the greatest ever always works with you in mind. Love you girl

Great staff and very helpful and friendly. Enjoyed the experience

Convenient location great prices cool staff

Nicole is alway helpful, when I need assistance with storage. This great place for storage needs.

Outstanding service provided by Nicole..

Nice staff and good prices