Everything was so easy from start to finish and the manager was very friendly and nice and extremely helpful. Very clean also
very nice manager and well kept.
Melody was great. Thank you.
Employees are awesome always cleaning stuff you have a problem they resolve it immediately
Easy access, cleanly, big units, friendly staff.
Amberlea and Melody were very helpful and very friendly. Property was very clean. Highly recommend
Had the best experience at this location. Amazing customer service. Property always well maintained and clean. I always see the pm Melody cleaning even in the extreme heat. Def recommend
Clean Facilty, Always the best customer service from Melody & Amberlea. If you ever need anything just reach out to them. Def recommend.
Amberlea was very helpful and friendly. The property was clean. Highly recommended
Every time I go to Public Storage which is often because everything I own is in public storage.The property is always clean the entry doors work properly when they're set up properly overall the property is great. The staff is always helpful and they're the ones that clean the outside.
They're also very helpful in the office whenever you need something whether it's to work on your account, get the correct information into the computer so that the gate will work they make the place go
Kimberly is so professional & kind! Love our climate controlled unit! Thank you The Rowden's
Amberlea was amazing. She answered all of my questions. She was exceptionally great. I would recommend anybody renting from this place, but please talk to Amberlea because she is amazing
Amberlea and Melody were very helpful, friendly and gave great customer service.
My experience with the Public Storage customer service phone line was extremely frustrating. I was given inaccurate information about unit sizes and cancellation policies, and promises were made that were not honored. I left feeling misled and very disappointed with how I was treated.
Thankfully, Amberlea and Melody at the Western Center & 377 location completely turned things around. They were professional, understanding, and went above and beyond to help resolve the situation in a fair way for everyone involved. Their excellent customer service made all the difference. Thank you both for restoring my confidence and creating a positive outcome!
Amazing customer service from property manager and super clean facility.
Great people, great business. Highly recommend.
I’ve used plenty of storage places before but let me be honest and sincere here - This location has the best employees. They were very well trained and assisted me with all my needs. They were very professional, kind and went above and beyond for me. Thank yall so much for such an amazing service. I look forward to sticking with yall a lil longer.
Amberlea was very helpful and kind.
Thank you Amberlea for helping us find a parking space for our boat. You were very professional and friendly.
Just vacated unit at this location & the property manager Melody helped me a lot. She is the best, very supportive, kind, and knowledgeable. She always answers call & even returns call to make sure I get everything what I needed. This property is so clean & organized, I highly recommend this place.
Great experience staff so helpful. Easy process
I had a great experience today with the help of Amberlea the Watagua site property manager. She went out of her way to help get my issues resolved. Great customer service. Will use this place in the future.
I got the most amazing service Amberlea at Public Storage 👍
The Manager here has Great Customer service, she cares for your safety, and will stay for you no matter what your needs are. Instead of her going to lunch on her lunch break, she stayed and made sure I was taking care of. That is GOING THE DISTANCE!! Thank You!!!!! SHE NEEDS A RAISE!!!!! 🙌🤙😀😀😄 Thank you public storage for having Great people that really cares about your business.
Great service, reasonable prices. First time customer, Melody made the process A+
Highly recommended her.
Just had the best customer service experience with Melody from this location. We had a hiccup with a storage unit we rented and she went far and beyond to assist us. She ended up helping us get a better, larger unit that worked with our needs more for less than we were originally going to pay. Definitely A+ service from her. Will 100% recommend.
The manager, Melody, was very helpful. The facility is clean. I had a great experience 😊
Amberlyn was one of the nicest and helpfully people I ever met she went above and beyond to help me I made sure to address all my needs I would definitely recommend this location to anybody
I have 3 units at this facility for the past 2 years, the office personnel are always kind and helpful. Most facilities are harder to deal with at times but I have not had any issues here so I definitely recommend
My cars battery died while I was loading up and Amberlee went above and beyond to help my wife and I out!! When she couldn’t get it to jump she drove my wife to the tire shop so they could jump us. AMAZING customer service and human in general. Thank you so much!!!!
Melody was super helpful and made the rental process very easy! Very clean facility!
Went in to public storage and Amberlea was very friendly and professional and was able to answer my questions. Thank you, Amberlea!
Excellent and friendly service, and clean establishment
Melody was amazing to work with! She was so friendly, professional, and made the whole process simple. The facility itself is very clean and well-kept, which gave me peace of mind about storing my things. Highly recommend asking for Melody if you need storage!
Great customer service with Amberlea! Thank you for explaining the renting process and answering my questions.
Melody - Thank you for rectifying the mixup that occurred in a timely manner!
Both of these ladies were very helpful.
Great place, clean and well kept. I've been here 3 years and only moved to a smaller unit at the same complex. They are understanding and helpful.
I started renting from them a little over a year ago. There was nothing good or bad to say about the place.
Three months in there was a breaking but my unit was left untouched. (Yay good luck)...
Since then, security has gotten better and the quality of customer service has gone through the roof.
Now if we can just get the prices handled... That would be awesome!
Melody has been such a big help here at my storage unit. Definitely recommend this place. Great place staffed by great people.
We came today to look at a unit and LeeAnn was so helpful in showing us a few options. We were kept well informed and assisted us in finding a unit at a sister property that better met our needs. We really appreciated her professionalism.
Met with Lee Ann searching for a covered RV spot. She went out of her way to help me during her lunch hour , walked me to the sight and helped me get the spot renters. GREAT JOB . I am very thankful. Pat
Melody is the very best! She is so kind and helpful. This place is great and wouldn't be the same without her.
Melody is very friendly and helpful and the property is always neatly maintained.
LeeAnn was wonderful. She answered all my questions and even walked the property with me. Amazing help. Need more employees like LeeAnn.
Had an amazing experience starting my rental storage. The customer service with Lee Ann was incredible she was so patient and accommodating. Hopefully will have a seamless stay here!
Muy buen servicio con la señora leerán
Ok I just want to say thank you to Melody for everything she has done and helping making my time at public storage a great experience. The property is very well maintenance an clean. Besides that she shows she cares about our concerns if any. She doesn't jump the gun like other mgr not going to mention any names but lose him an keep her thank you again
Working with Melody and Chris has been great !!
They have both gone out of their way to help my wife and I !!
Thank You So Much !!
We have been customers of the location for almost 11 years.
Because of our own confusing nature we literally changed unit sizes 3 times within about an 18hr time span! Not one time did Melody, our storage rep, fuss, complain, or raise an eyebrow towards us. She welcomed us every time and still does! An amazing and helpful experience! Please come see Melody for any storage unit needs! Thx Melody, really thx!
Melody is nice and courteous
I spoke with a wonderful agent named Leanne who call to let me know that my lock was improperly placed And just ensuring that everything is OK. She was very informative and very friendly! Hats off to her with quality customer service! ❤️❤️❤️💯💯
I just want to give a 10 star review but it will only allow 5. Melody Wheatley is a class act. I had a few issues that she promptly and VERY professionally handled for me!! PS needs to duplicate this Representative!! Well done Mrs Wheatley!! PS keep her around!!
Barbara was incredible, she was very knowledgeable, respectful and patient with me and all of my questions I had
Everett was a great help. Everything was quick and easy! Very nice guy!!
Every helpful and found exactly what I needed and help out a lot very informative. Would recommend
Everett did a great job and was so patient with all my questions.
Amazing customer care by Melody! Smooth move in process! Great rates! Immaculate, clean facility! Thank you so much! Our home remodel will be wonderful knowing y'all are keeping everything clean and safe!
The staff are supremely cool. Kimberly (the redheaded lady) is cool as it gets and the other staff are cool. Kimberly is top notch cool. Give home girl a raise.
Great prices, helpful staff, highly recommend
Awesome staff and well kept up location!! I feel safe here and would definitely store here again!!
Everett was great got us in and out quick with no issues
Excellent customer service! Clean unit was ready for move in immediately.
Kimb help me to choose a good spot for my trailer, excellent service!
Kim B. is an amazing, caring and awesome she was great she listen she assisted me with all my account issues. I was so stressed out and she took her time out to help me. And thank you for your kind words after losing my Dad. Thank you so much Kim B. You rock ♥️♥️
Great place, nice and clean with easy access. Management was very helpful, kind and attentive to my needs as a customer. Prices are good. I recommend!
Después de llamar a más de 8 sitios de rv aquí me dijeron que tenían un espacio disponible. La atención por el telf fue excelente y la reserva fue para el mismo día. Cerraban a las 6pm y llegué a las 550 y sin embargo me atendieron y me mostraron lo disponible. La atención de Chris y Laura impecable 👏🏻👏🏻👏🏻👏🏻👏🏻
I came in to get some boxes and Laura was very helpful
Today I had the most excellent pleasure of Miss Laura assisting me with my storage needs. Her energy lit up the room from the moment I came inside and started off my amazing experience. I felt like she stepped right out of a tv commercial because of her excitement and knowledge of everything, she would have put Jake from State Farm to shame if there was a contest!! Her professionalism and demeanor made me feel very welcome and that I had found the place for all my storage needs. The tour of the facility was awesome, the prices were competitive, and the sizes of the units would fit my hoarding habits perfect! Once we got back to the office I couldn’t wait to purchase a unit because of this amazing woman! I felt like she was an ambassador of Public Storage and this girl needs a raise immediately! I am 100% going to recommend to all my friends and this location because of Laura. Hire more staff like her!!
Called to ask some questions and Laura was very helpful and nice! Great customer service!
I was at that property Saturday, I called wanting info for space and Laura was very helpful! She provided thorough info. she was great and i loved her customer service !
Called to ask about 10’x15’ unit and Laura answered all my questions, she was very helpful and nice.
Laura was great at giving me the information I asked for and she was very helpful.
The property manager was awesome help! Answered all the questions I had for her. Definitely amazing service thank you!
Austin and Morri were very helpful and greeted me with a friendly smile today. Customer service has always been great in the year and a half I’ve kept a storage unit here. No complaints. Thank you so much!
I was having an issue getting into my unit because I lost my keys and in a complete hurry to do so before Christmas. Everything has been going wrong, but thankfully this was such an easy process to deal with actually contacting them and Erin was an absolute pleasure to work with! Time efficient, polite, and sweet to my son as well! We will definitely keep storing here thank you!
This is a pretty good place
ERIN The property manager was very helpful and had helped multiple customers at the time of my check in and did so gracefully and has been a big help ever since. Glad to have landed at a good storage facility that I can feel comfortable at.
Erin was so helpful and very professional
Erin was a great help at the 5501 location!
Erin has so much passion for the customers. We thank you for making Our storage needs easy.
I forget her name but the lady at the one on Western center was freaking awesome she's so nice and helpful and funny and I really appreciate the experience
I did not appreciate being told that I had an appointment at 11:00 for the one on watauga road and the lady not show up not return my call so I had to go to the other one just to rent my storage unit and I did not appreciate that because that wasted my time my gas and my patience
Erin is professional, friendly and responsive. She was great about explaining all of the details, including the prorated second month with the special deal they online. I really appreciate the excellent service. Unit I rented was clean and easy to access. Excellent experience overall.
Hope was really helpful assisting me with reserving a storage unit her energy is vibrant and you can tell she loves what she does I was even assisted in getting a lower rate for my unit her customer service is A1!
Great service…Thanks Hope!
Very pleased with this location. Hope went above and beyond to assist me with any information i needed. The place was nice and clean also.
Great convenience. Good access hours.
Was my brother's unit but the staff was friendly and there was a freight elevator and a cart to use
The online process was VERY SIMPLE and easy! When I got to the facility Mr Danny was very helpful, he was able to answer every question I had for him. He was very fun to interact with, which made me feel very comfortable! The location was 5501 Watauga. I’m not only thankful for the storage (literally at the last min!) but I know we’ll be completely comfortable knowing there are people like Danny there to assist us if we ever need.
This is the newest review by far. I have 2 units at Public Storage for over 12 years. Trust me, public storage is a much different company than the other. The improvements made were instant. Danny at the Watauga store is freaking awesome!
They have roomy units 10x15 feet. I would not give the effort to review if public storage was not so good. I am more than impressed. As all staff, Celeste at the north beach street is also highly recommended.
This is a very nice place it's close to my house and Danny was a great help getting me set up thanks
I was helped by Adam and he was very polite and respectful.
Fantastic location! The employee on call, Adam, helped with extra boxes and tape when Walmart failed me.
A very good and secured storage. Love it 😀
Tim was amazing thank you for you great customer service Tim this Cathy Coled