Public Storage Self-Storage Units at 6451 Hilltop Drive, No Richland Hills, TX

I came to public storage to ask a couple of questions because I will be needing a storage in the next couple of weeks, and Barbara was very helpful. She was very knowledgeable. I will most definitely rent a storage at this location when I need it.

I came in to check on prices because I will be needing a storage space soon, and Barbara was really helpful with letting me know exactly what size space I will need.

I came in to get a storage space because I’m going to the army soon, and Barbara did the job! This storage has the best customer service, they will get you what you need!

Wanted to say a big thank you to Barbara for helping me with my storage needs. Would give her a 10 plus plus

Barbara was a great help. Walked me thru all options and got me set up with the right unit for me quickly and kindly. Thanks!

Barbara is awesome 💯

Barbara was very friendly and was able to help get it so i could complete online. Thanks again.

Barbara was nice she helped me save from having to pay more than I needed when I moved out the unit on the 1st

I came to public storage to check price and availability of a storage space, and I received some great costumers service by the Manager Barbara. There are some some reasonable prices and any questions that I had,I received great and helpful answers.I recommend to anyone,public storage is a place for the things that are taking too much space at home. you are in good hands. Thank u greatly Pubilc Storage. Sincerely, A highly satisfied customer

DO NOT RENT HERE! Whatever you do avoid this place at all costs! I rented here for 6 months. When I went to inform them of my move out the lady conveniently was no were to be found. I called a bit later and she told me that I would be charged for the following month because I had used my gate code to try to find her in the property.She told me there was nothing she could do but to call customer service and they would fix it. Called customer service and they were no help because the notes that the person left on my account were completely contrary to what she told me when I spoke with her.

Barbara was extremely helpful and courteous she was able to answer all our questions and needs. Very professional. Thanks barbara

Thank you Barbara for the great customer service. 👍 quick sign up easy process

Unit was clean and the process of renting the unit was quick and painless.

Barbara was extremely helpful as I was renting my storage space. She is such a lovely person to work with.

Excellent customer service

The rate of my storage went up without warning after only a few months and whoever red is would not help me. I repeatedly asked for the district manager info. I of course get behind I paid was constantly behind having to pay the higher rate and now late fees on top of that still called constantly to try to resolve the situation they never ever answered I have days I would call from The time I opened left on the vm what time I had to go into work and the unit time they would call back would be 8 hours later while I was at work right before they closed. I was told by red my storage was set for auction on November 27th. Written notices did not have a date of auction. I continued making payments up until that date just to be told by someone else red doesn’t work there and my storage sold November 22 not the 27th. I had family heirlooms I had pictures my child’s things all things that are irreplaceable things my dead father gave me. All because no one communicates properly and there’s is no customer service. I was finally given the number to Troy the district manager called multiple times left voice mails have yet to hear from him. Oh and when I was bawling on the phone I was told if I couldn’t calm down she would disconnect the call and she hung up. I just lost everything me and my child own. I’m in the process of getting an attorney but in the meantime everyone in the mid cities area will hear the recorded conversation and will know not to rent at this place.

It is the worst public storage I have ever been to. After you pay for your rental they put a lock on your storage. Yes they lock you out of your storage when you pay. And then they blame you. So I don't recommend public storage for anybody's use you do not have free access to your storage unit only when you can get them to take off their locks

My experience with Red today was great! I needed a storage unit asap she had one ready for me. I walked in signed my paperwork and was moving my things I got he storage. Storage unit was clean and perfect size. Red went over the pricing and contract . Great place to deal with!!!!

Nice and helpful staff even in hot she show us 2 storage I like the service

This place more than doubled my rent over the course of a year, while the starting rate of all the other units remained the same. And the office was not open during scheduled hours the several times I went there. The only time I ever saw the staff was when someone drove by to make sure nobody broke into any units the previous night.

Nice facility

They will increase rates on you every month is seems like the price is never the same. Straight highway robbery. I was paying $40 per month now it’s $160 somehow and I never agreed to any sort in price increase or modification to my account. I will be moving my things out and they don’t even care to try to make things right . I hope other people do the same and bankrupt them. There are way better places out there.

Great fast and friendly service. Will use again!

Good service, great guy in the office. Also decent prices.

Great service at this location. We had underestimated the size of the unit we needed and Bryant at the front desk helped us upgrade in no time. Kudos for this!

Staff is so nice!

Bryant and AAron deliver excellent customer service at this location .

Have gone up on my rent every 6 months GREEDY almost pay enough for renting an apartment with more square footage

The person running the front office is rude, inconsiderate, and obviously "just an employee". She doesn't care one bit about making your life miserable and helping you is the last thing on her mind. I'd give zero stars if I could.

We went to help out a renter there and move her things. We noticed there was damage to the ceiling inside the unit and outside. Her processions had noticeable water damage and was infested with bugs. The lady up at the front office was very unprofessional and rude to everyone there. Do not store your items here. It's not worth it.

My parents and/or I have had a unit here for around 12 years, every manager has been great, professional, friendly, easy to get along with. But in my opinion, this new manager has a chip on her shoulder. I feel she was rude, uncooperative and cared nothing about my issues or concerns. Then she refused to give me a number to complain on her. I would not rent here as long as this current manager is employed at this location. I recorded my calls to her, I would recommend you do the same just to cover yourself.

The property manager Niesha is amazing.She is always very cheerful and pleasant very professional.Everyone at this location is very helpful but I enjoy visiting with Niesha when I go in.Thank you Mrs How

Excellent place been a customer for 3 years the current office lady is amazing great people highly recommend

Yaya is always so sweet and always ready to help! She has always given me 5 star customer service!