Public Storage Self-Storage Units at 3300 Basswood Blvd, Fort Worth, TX

This place is so unorganized. Also, they will raise your rent without informing you.

this place literally stole $5000 with of my shoes. they didn’t notify me till the next day, they put a new lock without my knowledge, said they had no footage, as the cameras only weren’t working during the time someone stole them, refused to show me the camera footage. then i found missing pieces of the lock close by. there’s a shoe convention so they must’ve been prying when i would go get some shoes from my unit. DO NOT PUT THINGS HERE. MANAGMENT SUCKS. CORPORATE WON’T GET BACK TO YOU OR CARE.

Leana is wonderful and was very helpful through everything. Would definitely recommend!!

this place is awful. no parking, elevators are always broken, saw roaches running around today on the 2nd floor. there is ZERO property upkeep, it’s embarrassing. moving to a different facility owned by a different company and I’m SO looking forward to it. calls go to voicemail and they never call you back. don’t trust the 5 star reviews, they con you into them when you rent

There was an IT issue when booking my reservation online and four representatives tried to fix it and couldn’t. I lost the rate I booked under so I drove to the actual location and spoke to Juan who was wonderful and fixed the issue and even honored the reservation the other agent canceled because I didn’t want it canceled I just want the IT issue fixed. They better keep Juan, he’s wonderful.

I'm very grateful to the team at 27643 Basswood they helped me figure out issues with my account /app that I had problems with. Good people.

I remember when this place was nice, and had push carts available to help you move.

Leana was very nice and helpful

One of the newer locations in the Fort Worth area, great customer service with the same quality units at all the other Public Storage locations.

Cheleana was amazing and helped so much!

So I been here for 2years and price keeps going higher and higher to the point where the price lock in rate stops functioning, already went up twice within a year! Went from 74 to 144 for a 10x5. It's better to just look elsewhere since they are charging 63 dollars for the same space and with climate control in other areas. It's just sad that, that's how customers who been here the longest have to keep higher and higher as time goes on, specially since on a good day the elevator is working or the 4 wheel trolley is actually there to use it.

Leana was so very helpful. After visiting two other Public Storage locations, she worked with me to satisfy all my needs!! Thank you, Leana!!!!

Great job!!!

Great Job by staff!!!!!

Leana was super nice and helpful. Made the entire process simple and quick. Will definitely be staying with this storage

Lena helped me find out what units would be best family!! She was so helpful and my experience was way better because of her.

NO CART FOR YOU!! Got a bed? We don't care. Got a 3 seat couch? Screw you! Got a 300 pound safe? Well, you're just S.O.L. They ensure you regret renting here every time you arrive by entering a code to enter, entering a code every time you use the elevator to carry your 1 item at a time (no carts, remember??) and enter a code just to leave. This is not new... carts disappeared 3 months ago and have not been seen since. I'm sure they will say they have 1 in the office... well that's nice 1) if you're there when they are, and 2) if they have one not being used. For those of us who work the hours they staff it, you get no cart, get to move items 1 at a time, and get to get your rent raised every 3-4 months. Welcome to Public Storage! You'll never forget your stay!

Fast and reliable service. Leana was really helpful when we got locked out.

Leana is amazing!!! She helped me get my unit changed from 3rd floor to second floor in a matter of minutes! Such a great person to deal with when you are stressed and needing help. She saved the day! Thankyou Leana!

Never ever someone in office to get dolly’s Single female with no help needs a Dolly

Horrible. No one ever answers the phone. Ive been trying to talk to someone since MARCH ITS ABOUT TO BE JUNE They raise your rates hysterically high trash can’t wait to be done with this trash company

This place is trash do not get a storage here, I got quoted online for 75$ when my first bill was due it was 110$ I’m never able to access my unit due to the elevators not working now my bill is 146$ & I been trying to get all my belongings since April & the elevators still not working now my bill is 172$ I HATE THIS PLACE THE MANAGER NEVER AT THE FRONT DESK DURING BUSINESS HOURS THEY DONT ANSWER THE PHONE THIS PLACE IS JUST A BAD EXPERIENCE & HAS HORRIBLE CUSTOMER SERVICE

Leana was so sweet!

Leana was very helpful and was knowledgeable.

I just toured this facility and spoke with Leana and she was great. She answered all my questions and had great customer service.

Leana

Cheleana was awesome with the customer service. So nice and helpful. Great experience!

I like the service.

I've rented 2 of 10x20' units here Since early 2022 (just 1 year), and the latest (2nd time in a year) rate increase within the past year was 160% of the rate when I moved in. This is either a bait and switch tactic or they really do not want a long term steady tenants. I will be looking another options as this is really not a good business operation by Public storage. Very disappointed.

Just moved in today and the process was seamless. Juan made sure everything was taken care of and offered the best customer service.

Juan was extremely helpful and very quick to getting me setup with everything I needed to get done!

Juan was a great help

Juan was excellent in assisting me with all my storage needs.

Very helpful and helped me get exactly what I wanted and needed without any hassle.

Never had a storage unit before. So when I showed up, I didn’t know exactly where to go. I walked up to the front doors during business hours (rental office) and they were locked. So I decided to follow some lady into a loading gate. I wish someone would have told me something, anything. I tried calling, no one answered. All I got was my unit info through text, but not how to get to it, which was on the 3rd floor. The instructions were “remove blue tab on gate and a lock will be inside your unit”. Then I found a door inside that went to the office and there was an employee sitting there. The office doors are glass, so he saw me trying to get in earlier. Why didn’t he answer the phone? Idk. That was annoying. But he gave me instructions on how to get to my unit. He was a nice man.

Juan was kind and stayed late to help us!!!!

Juan was super helpful! Thanks!

Great communication, thank you Juan.

Excellent customer service from Juan! He is very attentive and gave the extra mile of customer service.

Great service Juan

Place is amazing & cleaning & Juan was a big help & very kind just I would recommend this place to everybody.

Juan was extremely nice and helpful! Will come back to this location again.

¡Excelente servicio! Juan nos atendió muy bien, se mostró siempre muy atento y respondió todas nuestras dudas. Totalmente recomendado.

Juan was so helpful with this process! Easy and fast to get set up!

I had 5 star service from Juan at the desk. Quick and easy.

Juan was THE ABSOLUTE BEST!! Storage was clean! The entire location was nice and SAFE!! Love it!!

Juan was amazing 😍🤩😍. He took care of all my issues without batting an eye. Thank you Juan.

Juan the property manager was great and got me exactly what I was looking for at a great rate!! No complaints. Thanks Juan!!

Had a great experience wanted a 1st floor storage was able to walk in and Juan got me all set up for a storage on the 1st floor

Juan was helpful and efficient

Juan was great helped me get my storage all set up and billing worked out. Appreciate the great customer service!

Juan was great.

Great and accessible place, friendly staff! Juan helped me check in for a cart

I had a wonderful experience with Toni. I appreciate her attention to detail and making the transition smooth.

Juan was very sweet and walked us through every step.

This place is nice and clean and the hospitality is great. JUAN was a big help and very helpful

Juan was awesome! Took care of my storage unit swap! Needed a bigger unit due to my accident on the app, took care of us and made it super simple to fix!

Juan helped me so much today. He was so nice with helping me with everything I needed. Best at the job. I recommend Juan anytime you come!!!!!!

Awesome customer service and a very clean building.

Thank you Juan for the help!

Juan was very informative and helpful

Juan was very helpful and answered all my questions.

Juan is great

Great place Juan was very helpful!

Public storage has always been good to me. The basswood location is no different. The employee Juan was very helpful and kind. I will continue to use public storage for their kind employees great prices and clean units.

Well respected staff. Juan was able to give me a good space that I was looking for. Will recommend you to check this pls out.

Great customer service really helpful full of information and a very great person

Juan's customer service was exceptional. Great prices. This place is highly recommended.

Juan was a great help thank you Juan. Was not happy that I couldn't get a better deal on a 10+5 got charged more for a 5+5 then a10+5 not happy

Juan did an awesome job getting us all set up with the unit!!

Brandon made it very easy. Very friendly and helpful and explained everything.

I was paying $150/month(including insurance) for my 15x10 unit, they suddenly want to increase it by $50/month. For what?!! Because they said demand went up and now the units cost more. All it does it hold stuff. I called to see if they’d be able to help me reduce my rate but all I got was the run around, call here, go there. I’m so upset. I’d understand if it increase by $10 but a sudden increase to $50. I wouldn’t be surprised if they increase it again next year too. Think twice before you give your business to them.

Long time customer at this location. Property was purchased by Public Storage from All Storage. Rent has been raised twice since they took over. Once 15% and the second 36%. Customer service here is at best mediocre. No explanation for massive increases other than market will bear it. Very disappointed with this company's attitude toward loyal customers. If you want unpleasant surprises and poor customer service, then choose this location. There are better options. Caveat emptor.

Thanks Brandon

My experience signing up for public storage was very pleasant. Brandon was super helpful with breaking down information I needed as well as how to get it. Thank you Brandon at Public Storage for all your help.

Thank you Brandon for amazing customer service!

indoor climate controlled clean self storage. drive in to unload out of the heat. storage units are large - well can be, depending what size you get. would recommend for you storage needs. elevator will have a sign if out of order so no need to guess.

Brandon is amazing! As a teacher I needed a storage unit for the summer as our building is being demolished and rebuilt. I expected this process to be a hassle but it was super smooth and he was extremely knowledgeable. From waking in, looking at units, asking a bazillion questions, and getting the rental of a unit set up was less than 30 minutes! Absolutely amazing! Thanks Public Storage for having people like Brandon as your front line!

Didn't have the right unit we were looking for. More pricey than other storage places. The guy behind the counter was very helpful 👌

When I signed my original contract at this facility my payment date was set for the 17th of the month.On the first of last month Public storage charge my credit card for rent on both of my units without my authorization. Today is the 15th and I receive notification that my access to my belongings has been removed because they have not received my payment. Apparently when public storage took over they changed everyone’s payment date regardless of what they originally agreed to. And to top it off they are threatening to assess additional fees since I’m LATE 2 DAYS BEFORE MY PAYMENT IS DUE! If you’re looking for a donation drop off there is one next door but if you need somewhere safe to store your personal items DONT USE PUBLIC STORAGE!!

I came in 30 minutes prior to closing and Matt was more then helpful and took the time to help me. I can tell that he loves what does. Very friendly and great customer service. So glad I chose the Basswood location for my storage needs.

Brandon was extremely helpful and made the move in process as smooth as possible due to a time constraint. The facilities are spotless and the padding in the elevators are a nice touch ensure none of your furniture get scratched during transport.

Brandon excellent customer service.

Brandon is the best! He was very attentive to my needs and made the rental process seamless. Would definitely do business with All Storage on Basswood/I35 again.

Babe! Let me tell you something about this place and their manager Kristen Tate!!!! She is INCREDIBLE & AMAZING! The best storage manger I have rented a space from ever and I have rented a ton of storage units all around the country because of the type of work I do and relocating. I’ve been renting 4 units since June or July with this location and she single handedly ran this space for quite sometime without any staff. This is one of the busiest storage facilities I’ve ever been and is a huge, drive through facility. The two mo the Free lured me in, location is amazing, accessible and tons of space and restrooms. However, Kristen has made me stay. Her support, kindness, knowledge and listening ear makes it worth it and not moving around. I’ve had a total of 4 units at one time at this location and now downsized to two. The transitions are effortless and she makes it easy to do. No Stress! I love it. While I was changing units with her, others came in and said the exact same thing. Kristen is the best! Running an entire storage unit is a lot of work. Especially during a pandemic with people relocating, closing businesses down, creating online businesses with lots of inventory or moving closer to their loved ones. She has set the mark for handling each and every occasion. It makes the people friendlier and easier to deal with when their is less stress. Thank you Kristen! And I personally want to say I really love this facility! 5 stars for me! Even when problems occur, it’s still a 5!

Brandon was excellent help with paper and locks and showing me around and did not leave nothing out very nice and helpful

Great prices and a clean facility! The staff are very helpful as well. Would definitely recommend

Renting was quick and easy! The facility is very nice. Thanks for the help Brandon!

Brandon and Lori were great in helping me attain a storage unit when I need it.. they are super awsome. Come and see then

Lori made the rental process so easy. She was very nice and helpful.

Brandon is the Best! Professional, helpful and accommodating. He offered suggestions and helped me decide on a storage unit. A really good experience.

Brandon was so helpful! Our process was easy and the facility was very clean!

Thank you Brandon for answering all my questions today during our move in. You were great! Kristin R.

Brandon has great customer service. Very please with him

Very nice storage facility!! The staff is awesome! Always helpful and super nice. The covered unloading zone is awesome, and as long as it isn’t very busy, it’s very convenient. Highly recommended!

Nice and clen

We are return customers! Clean, secure and priced right with great customer service.

I needed somewhere to store inventory for my small business that has been taking over my house. I have rented from All-Storage in the past and was pleasantly surprised that they had the best rates after I had shopped around in the area quite a bit. I reserved a unit online and went to the store where Brandon was ready to show me the unit and even greeted me by name. He was so friendly and wanted to make sure my needs were met by showing genuine interest in my storage needs. He told me about services they offered that would benefit me like the ability to have packages delivered and items I could purchase to help pack and ship to my customers. The property was immaculately cleaned and easy to access and I couldn’t be happier to have them on my side as I continue growing my business.

My check in the process was great! Brandon did an excellent job welcoming me to the property and getting checked in!

Brandon was great. Helped get my lock set too. So glad I came and checked out the sizes before hand.

Brandon was very helpful and nice. Simple process to get the rental done. Facility is very nice as well.

The facility it very clean and the Staff is beyond helpful. Brandon has gone above and beyond in customer service every time I’ve had an encounter with him. His friendly attitude and welcoming smile make doing business with AllStorage a pleasure! Thank you!

Moving is stressful. Brandon made things less stressful and was super helpful! Thank you!!

Brandon was great , he helped me for my all questions . Thank you so much.

Best place in the area definitely rent here!!!

Size i booked wasn’t available, because I booked too early(?) made me pay more for larger space. Elevator was down and there were multiple trucks waiting to use a single elevator. People were lined up and after waiting for an hour, went back inside requesting for storage on 1st floor or a different location as solution to this problem. Only answer I got was there’s nothing I can do..from so called “manager” extremely disappointed with problem solving resolution.

The movers showed up on time and went to work right away. They worked quickly and carefully. Each mover was very helpful and friendly. I would definitely recommend them.

Brandon was very helpful and gave great service. The facility is clean and secure.

Brandon was great!!! Wonderful customer service!!!

Brandon was super helpful and made the move-in process easy!

Brandon was my saving grace. After a very long week of doing everything by myself I was at my tipping point. I was mentally and physically exhausted at this moment stepping into All Storage. There was a system mishap with my account due to another staff's mistake. Brandon took over, told me the plan of action, and told me to go and do what I needed to do to finish my move in while he takes care of everything for me. His friendly smile assured me that I'll be in good hands. He embodies top tier customer service. Thank you, Brandon.

Clean,fresh Climate control, secure access, great size of units. Briefly: awesome!

Very clean, carts available. Sometimes get a little crowded in parking

Very nice and clean! Brandon is very helpful!!

Thanks Brandon! You’re very efficient and have great customer service skills! My wife and I were able to reserve and start renting a unit within 20 minutes of arriving and received competitive rates.

Brandon is SUPER AWESOME!!!! He was very accommodating and professional. This facility is BRAND NEW & VERY CLEAN!!! HIGHLY RECOMMENDED!!!!!

Fast and great service. Clean and new facilities. @brandon was great!

Awesome experience ! Brandon was super helpful when I came to the storage he showed me where to go. Very clear on what is being charged per month. Thank you !!!

Nice facility, pleasant employees needs garbage cans inside and a dumpster outside minimum. No place to put even a bubblegum wrapper. Sad, for such a nice facility!!!

Awesome job by Kim, very resourceful and helpful. Great job!!!

Awesome experience a great place to rent and Kimberly was very great at what she does...

Brand new facility, was very clean and organized. Staff was helpful and we got a great deal! They have elevators for upper level units and a drive through area for your car. Would definitely recommend!!

Brandon was awesome! He helped me get our storage unit reserved and squared away. 10/10 would recommend!

Great customer service and the units are very clean and maintained. Highly recommend

This place is really convenient!!! I would suggest this place to anyone! And when you get here make sure you look up Brandon for all you storage needs very polite

Coral’s customer service was excellent her friendly attitude and willingness to go above and beyond to ensure all questions or concerns were addressed really sealed the deal for me! Thanks Coral and to the All storage team!

Coral is an excellent customer representative, she was very friendly, helpful and knowledgeable.

Very nice place very nice staff

Brandon is Super sweet and really helpful

Brandon was great. Very simple to get set up. The facility is clean and very accessible. Come see Brandon for a great deal!

Great customer service! Clean buildings! Friendly staff

This place is in a great location, is clean, and the staff is very helpful and courteous. I'm happy I found them and I feel like my belongings are safe. Check them out. You'll be happy you did.

Great storage spaces, clean units, secure, and wonderful, accommodating staff! So glad we found this place!

Joan was fast and friendly! Arrived at the wrong storage location she offered direction to the correct location but because of her friendliness we decided to continue business with her and glad we did!! :)

Brandon was great and friendly. Very easy to sign up and clean units!!!

Friendly and helpful staff. Brandon answered all my questions. He showed me all the storage sizes so I could decide what I needed. Easy to obtain storage unit. Clean and secure facility!

Had a very good experience at this location. People were very easy to deal with and very efficient. Very nice clean storage. Would definitely recommend

Joan made the process very easy! Very up front about everything and very kind.

Joan, helped us and she was really nice and sweet also very professional. The location is clean this will be storage for all my needs. Thanks Joan

We leased a storage unit today. My husband and I were very impressed with the customer service we received. Joan was very informative and friendly. She answered all our questions and was so much fun to work with and talk to. Thank You for the great service.

Such a helpful staff on the phone and in person. Great location too! And it's easy to access my storage unit. I recommend!

Customer service was exceptional!

Great customer service! Great price!

What is th number to this place

Great customer service and easy process. joan was very helpfull and welcoming. Thank you for your time5*****

Found a great deal on a storage unit online and reserved it. We had some errands to run so we swung by to finish up the paperwork while we were out. Joan was awesome!! Very friendly, answered all of our questions and got us rolling. We were moving our stuff in within the hour. The facility is great and still smells "new"! Well lit, and the drive thru feature is super cool and appreciated when it's still 100 at 5PM. Top notch experience. Thank you All Storage and Joan!

This storage is different from all the ones I've ever been at. The ones I've been to are outside. This one is inside, climate controlled, halls are well lit with lights an clean. I'll be using this type of storage for now on. Staff was terrific, she answered all my questions an concerns pertaining to the storages.

Mrs jone was a great helper she did a great job and fast thank you

“Had to get a storage unit for two months in between houses and the staff was amazing and so helpful. They answered all my questions, didn’t try to over sell me and even got me a heck of a deal!!! If I ever need a storage unit again this is where I will go! I can’t thank you guys enough!.”

I found them online. They had the best prices close to Saginaw. Did everything online and over the phone. Fast friendly service.

Quick and easy, clean brand new building. Friendly staff. Brandon was was a gentleman.

The staff was extremely helpful, and put me in the stage space size and location . As a new facility it is state of art and the climate control is excellent. Security is also state of art with secured inside drive in for easy unload and load no matter the weather conditions outside. I highly recommend this location and facility. Couldn't be more pleased.