Kimberly is the best. She made renting so easy. And then showed me to my unit. She was kind and truly made this an easy process for me.
Kimberly was extremely helpful and very easy to work with! She explained everything we needed to know and made the rental process quick and easy. Thank you Kimberly!
The facility is very well kept and clean!
Kimberly was super awesome 👌🏾 was very nice and was able to help me. Definitely recommend this place. The people here are great.
Raven was great! Had a few issues with my PIN code and units but she made it right!
Raven was awesome! I had a lot of trouble navigating my reservation and she helped me through it. Building and units were also very clean
Raven was wonderful!! I cannot say enough about her. She’s courteous and very helpful with my questions and in renting my unit. This location is very clean. I would recommend this location.
Kimberly was very kind and very helpful. The prices were outstanding, and the location was very convenient. The process was quick and easy, I very much recommend this place.
Brandon was excellent help with paper and locks and showing me around and did not leave nothing out very nice and helpful
The staff was very nice and helpful
Raven and Kimberly have been incredibly helpful and transparent! They go the extra mile to ensure you have a good experience and it has made moving so much easier!
We rented a storage unit today from Raven and she was the BEST! She made the whole process so easy and was such a sweet employee! Thank you Ms Raven for making our experience above and beyond!
Kimberly is absolutely AMAZING!!! A major asset to the company!!!! Keep her on board.
Leanne at the front desk was very helpful getting me into my unit with no issues. Anything I needed, she made it happen!
Kimberly was very helpful and courteous and very knowledgeable. Your location is very well keep clean and safe. Impressive well build and accessible. Prices options very competitive and reliable.
Leeann Did a great job of helping me pick a unit !!! Great customer service going out her way to help was top notch service 5 stars !!!
Kimberly was amazing as always! Customer service was superb. Very helpful. And always as kind as can be! Definitely glad I stopped in this location and met her!!
Went in the other day and was asking about the storage building for rent. Kimberly was very helpful. She explained everything to me, and I told her I had to talk to my husband, and she was understanding
Kimberly B. is so awesome. She works with me every time an issue happens.
Kimberly is the best!
Walked me through the facility and answered every question I had about renting a unit at 3300 Basswood. Her knowledge, enthusiasm and personality are truly an asset to the company and made me feel like I was an important customer.
Keep up the great work Kimberly and thanks for your help!
Kimberly was absolutely amazing and so very helpful! She should definitely get a raise or some recognition. She went above and beyond to help us find the perfect unit, making our stressful messy move a little more seamless. Thanks so much!!
Kimberly answered all our questions and was super helpful getting our rental unit. Awesome! Thank you!
Kimberly was wonderful to work with. Very professional and friendly. I highly recommend this location and it's staff.
Super pleased with this location and the customer service I always receive from Charlie.
Charlie has been excellent customer service etiquette. Good guy!!!
Charlie was very helpful and patient.
Charlie today was by far the highlight of my day, my day wasn’t going so well with these other storage companies giving me the run around and once i called in he was very efficient and very understanding he was absolute by far the best with getting me situated I couldn’t thank him enough !
Charlie exhibited outstanding professionalism, making the experience both rapid and efficient. I am delighted with the service and will certainly rent again in the future.
Charlie was super efficient! He helped me with everything that I needed and answer all the questions! I would absolutely recommend chatting with him.
I wanna highly acknowledge Charlie Jeffery for his outstanding work . He is professional, reliable, and goes above and beyond to assist customers. His attention to detail and dedication to providing excellent service made a big difference. Whether if it was helping me find the right storage soultion or ensuring the facility runs smoothly without any help & the high rate of customers that needed help besides me , Charlie delivered with a positive attitude. If you’re looking for someone who is hardworking, knowledgeable, and committed to great customer service, Charlie is the person to trust he made me feel comfortable and made my experience with you guys wonderful
I came in needed immediate help , and the worker Charlie came and help me with everything I needed. He’s a very good worker and I know next time I come I will be on the look out for him. Thank you so much Charlie.
Charlie was very helpful and honest, he helped us look at all the units we were wondering about and answered all of our questions and he was super efficient! I would absolutely recommend chatting with him.
Muy fácil de utilizar, haces todo por Internet vas y tienes tu storage ahí para usar, excelente servicio, yo alquile 5x10 ahí les dejo foto
Very helpful and pleasant!! Charlie was the best!!!
Charlie was very professional. Answered all our questions. Great Customer Service. Public Storage is the BEST. Great Company.
We recieved the best customer service ever by Neci!! I was all stressed about stuff online with my account and she fixed it and had me destressed in minutes!! She is awesome. And always so kind. Thank you Neci!
The best customer service in a long time. Thank you so much Neci. Very informative and great prices 😀.
I have been to a lot of different stores but Ms.Neci by far has the best services. Very nice and polite , made sure I knew everything I needed to know . My sons clothes I have there I can feel safe about even though i stay far. Thank you Neci
Just want to leave a special thank you & an amazing review for Ms. Neci that assured my protection over the unit she helped me rent. Really loved the energy & positive environment I felt when I walked In
I am looking for a small storage unit to store some holiday decor as my house just doesn't have room for everything. I went to this location as it's close proximity to my home and the Manager, Neci was extremely professional and knowledgeable. She was also super helpful and patient with me as I had my grandson. She answered all of my questions and was very friendly. Great job on hiring employees that are customer service oriented.
Neci was very helpful with me
Wonderful and friendly staff, great group to be around!
Outstanding New management, the property is absolutely clean!
The staff is friendly and fun but very professional. The manager nesi really take full responsibility in making sure eveyone happy they call to remind you, they answer email. This is the best experience. Very easy in. Very easy out. I highly recommend this public storage.
No hassle, no hidden fees, they are always on time. And if you need a helping hand. They will be here for you. Thank You Team Nesi
I would like to give a special thanks to Ms. Neci who assisted me during my visit on 11/22/24. She was a GREAT help! Not only did she take care of my needs but also got me a $7 decrease on my monthly bill! Thank you so much Neci 🫶🏾 You Rock Girl!
Neci was amazing and professional, she went above and beyond to help me!!!
Neci and Charlie were very helpful and informative! Answered all my questions and very patient. Thanks!
I was looking for a storage facility that I will be able to keep my daughter's things before she has to go to Atlanta for school. The young lady who helped me with the very many questions about the facility was Neci. She was just so adorable and she said that she had just received the new position of property manager and was looking forward to working with my husband and I. The prices were explained as well as all of the ins and outs. This was the first time I had a customer service experience that was so impressive and informative. Thanks again Neci for your time and patience. Would definitely recommend your location to friends.
Neci was very knowledgeable and helpful. She was wonderful with communicating to me and my family. She is an excellent leadership person!
Neci was absolutely helpful and polite today when I when in to look around made me get a unit even thoo I wasn't planning on it we need more employees like her to make the society a better place
Its very clean and the customer service is amazing!
Great service lovely ppl thanks ps thank you neci
Charlie helped us get us a unit quick and fast!
Charlie was great of help and showed us various units. Made our reservation a breeze!
Neci an Charlie was the best at basswood blv i mean helpful all the way
Great service and friendly
Charlie is verry helpfull. Thanks
Neci is so helpful, knowledgeable and effective! I came into this location for help dealing with another location and she got everything I needed done within seconds! Thanks Neci
Knowledgeable employee, got me the best price he could find for my needs. Can’t remember his name but he’s the guy with long hair. Check em out when you need to get a storage unit.
Charlie had Good attention to the customer and answered all my questions
Charlie helped with app and had great customer service.
I went to this storage to inquire about a storage and I immediately felt welcomed by Charlie ! He answered my questions and inquires with no problems !
I went into Public Storage to inquire about a storage unit and I immediately felt welcomed by Charlie. I asked numerous questions and he politely answered all of them. I decided to rent a unit just because of Charlie’s wonderful personality and professional's. I’ll definitely recommend this location to everyone.
I visited public storage today to explore my options and also get more information, and Charlie was very helpful as well as accommodating. He was a big help in making a decision.
Danny was really nice and very helpful. He helped me get the right storage-unit for my needs, even had me take a look at it first to make sure it would work for me, then directed me and patiently waited for me to get it set up on the website so I could take advantage of a web special they were running, after which he got me checked in and set up with access. Being an indoor storage facility in the hot Texas sun makes this a lot better than the other places I was using.
Second update. They have reduced my price for the time being!!!
So update. I understand inflation but now they want $150 for a 10x10 on the third floor. Many other places still offer similar unit for $80.
Brandon was great and friendly. Very easy to sign up and clean units!!!
Thanks Danny for the exceptional customer service!! You were so helpful with this whole process!
Have had a unit here for months and enjoy the AC/elevator. Also appreciate every time we run into Danny he walks the cart back for us :)
Nice clean facility. Great customer service. Affordable units. Great experience so far!
MADE RENTING A UNIT VERY EASY AND EFFICIENT.
LINDI WAS HELPFUL AND PLEASANT.
super nice lady and doing all of it all by herself definitely would recommend this place !
I want to say how lucky I am to come in and Lindi was there to help me with my situation! She was prompt and professional with resolving my issue! I would give her a 10 Star if I could! I’m one happy happy customer! Lindi Thank You again for all your help!
Lindi was awesome and a great help! I’m excited about my unit.
Linda was wonderful ,she took and showed us property. Very nice . Covered all questions and was very helpful . Thank you
Very professional and courteous
Good people place to have your stuff
Lindi was helpful and professional. She got me out of the door quickly while helping other customers.
The lady at the front desk was very helpful and nice it's a good place to storage you furniture
Lindi has been so helpful to me and my husband whenever we needed service. It's such a big facility, yet she is always present. I do hope that the company is able to solve the cart issue so that it's more than one. Other than that I have had no issues and hope it can remain as easy.
Oh and I wish they would get signage for the rows to know where the elevators are 😩😩
Lindi was fantastic!! I’m lucky she was so helpful
I needed a quick storage unit for a couple of things I need to put away. Lindi was quick and knowledgeable. Got me exactly what I needed.
Linda helped me immensely. Great customer service A+++++
After shopping for a storage unit in the Summerfields area, this storage facility has the least expensive monthly prices and has the easiest process to rent a unit. The staff, Lindi and Danny are friendly, professional and very knowledgeable about the storage process. The facility is clean and secure.
Awesome experience with Lindi and Danny!
Property really clean and the property managers are very helpful
Great team on basswood thanks for your help!
Best place to store your things and even better staff
I am so thankful to Ms. Lindi and her professionalism in assisting me with the different storage sizes available and pricing that would fit my household items and budget. Ms. Lindi was so kind and patient with me over the phone making sure that all my questions were answered and that my needs were met. Again, thank you, Ms. Lindi!!
I just had a wonderful experience with the manager at this location named Lindi. She took her time and assisted me with everything I needed. Been at this location for 14 months. She’s relatively new at this location and I couldn’t have been happier with my experience after dealing with her. Thank you Lindi!!
Very helpful and helped me get exactly what I wanted and needed without any hassle.
Clean facility and great pricing. Been here almost 4 years and won’t go anywhere else.
Great customer service , always someone in office to help if needed
Great Service Danny and Lindi
The lady in the office is really nice
Great location, friendly office staff,
A very easy process and employees were very friendly
Lindi was amazing. Thank you so much for your professionalism on helping me
I was so lost when renting a unit. Erin helped me out so much. Got me a great unit in a perfect spot. Thanks Erin.
Danny, the manager was very helpful when it came to renting my storage. I had problems signing in to register, and he was very understanding …I wish all managers had his demeanor. Thank you again for the stressless experience.
My main man Dan was great and patient!
So awesome, looks way bigger on the inside
Erin at the basswood location was friendly and quick to help us resolve any problems. Great service!
Leana is wonderful and was very helpful through everything. Would definitely recommend!!
There was an IT issue when booking my reservation online and four representatives tried to fix it and couldn’t. I lost the rate I booked under so I drove to the actual location and spoke to Juan who was wonderful and fixed the issue and even honored the reservation the other agent canceled because I didn’t want it canceled I just want the IT issue fixed. They better keep Juan, he’s wonderful.
I'm very grateful to the team at 27643 Basswood they helped me figure out issues with my account /app that I had problems with. Good people.
Leana was very nice and helpful
One of the newer locations in the Fort Worth area, great customer service with the same quality units at all the other Public Storage locations.
Cheleana was amazing and helped so much!
Leana was so very helpful. After visiting two other Public Storage locations, she worked with me to satisfy all my needs!!
Thank you, Leana!!!!
Lena helped me find out what units would be best family!! She was so helpful and my experience was way better because of her.
Leana was super nice and helpful. Made the entire process simple and quick. Will definitely be staying with this storage
Leana is amazing!!! She helped me get my unit changed from 3rd floor to second floor in a matter of minutes! Such a great person to deal with when you are stressed and needing help. She saved the day! Thankyou Leana!
Fast and reliable service. Leana was really helpful when we got locked out.
Leana was very helpful and was knowledgeable.
I just toured this facility and spoke with Leana and she was great. She answered all my questions and had great customer service.
Cheleana was awesome with the customer service. So nice and helpful. Great experience!
Juan was extremely helpful and very quick to getting me setup with everything I needed to get done!
Just moved in today and the process was seamless. Juan made sure everything was taken care of and offered the best customer service.
Juan was excellent in assisting me with all my storage needs.
Juan was kind and stayed late to help us!!!!
Excellent customer service from Juan! He is very attentive and gave the extra mile of customer service.
Great communication, thank you Juan.
Juan was super helpful! Thanks!
Place is amazing & cleaning & Juan was a big help & very kind just I would recommend this place to everybody.
Juan was extremely nice and helpful! Will come back to this location again.
¡Excelente servicio! Juan nos atendió muy bien, se mostró siempre muy atento y respondió todas nuestras dudas. Totalmente recomendado.
Juan was so helpful with this process! Easy and fast to get set up!
I had 5 star service from Juan at the desk. Quick and easy.
Juan was THE ABSOLUTE BEST!! Storage was clean! The entire location was nice and SAFE!! Love it!!
Juan was amazing 😍🤩😍. He took care of all my issues without batting an eye. Thank you Juan.
Juan the property manager was great and got me exactly what I was looking for at a great rate!! No complaints. Thanks Juan!!
Had a great experience wanted a 1st floor storage was able to walk in and Juan got me all set up for a storage on the 1st floor
Juan was helpful and efficient
Juan was great helped me get my storage all set up and billing worked out. Appreciate the great customer service!
Great and accessible place, friendly staff! Juan helped me check in for a cart
I had a wonderful experience with Toni. I appreciate her attention to detail and making the transition smooth.
Juan was very sweet and walked us through every step.
This place is nice and clean and the hospitality is great. JUAN was a big help and very helpful
Juan was awesome! Took care of my storage unit swap! Needed a bigger unit due to my accident on the app, took care of us and made it super simple to fix!
Juan helped me so much today. He was so nice with helping me with everything I needed. Best at the job. I recommend Juan anytime you come!!!!!!
Awesome customer service and a very clean building.
Thank you Juan for the help!
Juan was very informative and helpful
Juan was very helpful and answered all my questions.
Great place Juan was very helpful!
Public storage has always been good to me. The basswood location is no different. The employee Juan was very helpful and kind. I will continue to use public storage for their kind employees great prices and clean units.
Well respected staff. Juan was able to give me a good space that I was looking for. Will recommend you to check this pls out.
Great customer service really helpful full of information and a very great person
Juan's customer service was exceptional. Great prices. This place is highly recommended.
Juan was a great help thank you Juan. Was not happy that I couldn't get a better deal on a 10+5 got charged more for a 5+5 then a10+5 not happy
Juan did an awesome job getting us all set up with the unit!!
Brandon made it very easy. Very friendly and helpful and explained everything.
My experience signing up for public storage was very pleasant. Brandon was super helpful with breaking down information I needed as well as how to get it. Thank you Brandon at Public Storage for all your help.
Thank you Brandon for amazing customer service!
indoor climate controlled clean self storage. drive in to unload out of the heat. storage units are large - well can be, depending what size you get. would recommend for you storage needs. elevator will have a sign if out of order so no need to guess.
Brandon is amazing! As a teacher I needed a storage unit for the summer as our building is being demolished and rebuilt. I expected this process to be a hassle but it was super smooth and he was extremely knowledgeable. From waking in, looking at units, asking a bazillion questions, and getting the rental of a unit set up was less than 30 minutes! Absolutely amazing! Thanks Public Storage for having people like Brandon as your front line!