Some of Our Top-Tier
Security Features
-
Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
Find Storage Near You
- $1 First Month Rent Where Available
- All rentals month to month
- No credit card required
- No Obligation to rent
- Trusted nationwide since 1972
- Convenient Access hours
Public Storage Self-Storage Units at 3300 Basswood Blvd, Fort Worth, TX
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Climate Control Storage
- Car Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
-
5'x5'Online only price$ 17/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 17 /mo $ 21Best Price Label+ one-time $29 admin fee
-
5'x5'Online only price$ 19/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 19 /mo $ 24Best Price Label+ one-time $29 admin fee
-
Convenient Locations -
Budget-Friendly -
Advanced Security Features
-
5'x5'Online only price$ 20/mo
Small 5'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 20 /mo $ 25Best Price Label+ one-time $29 admin fee
-
10'x5'Online only price$ 22/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, swing door
$ 22 /mo $ 28Best Price Label+ one-time $29 admin fee
-
10'x5'Online only price$ 24/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
$ 24 /mo $ 30Best Price Label+ one-time $29 admin fee
-
10'x5'Online only price$ 25/mo
Small 10'x5'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 25 /mo $ 31Best Price Label+ one-time $29 admin fee
-
5'x10'Online only price$ 26/mo
Small 5'x10'- elevator access
- climate controlled
- inside unit, swing door
- near door or elevator
$ 26 /mo $ 33Best Price Label+ one-time $29 admin fee
-
10'x10'Online only price$ 62/mo
Medium 10'x10'- elevator access
- climate controlled
- inside unit, rollup door
$ 62 /mo $ 78Best Price Label+ one-time $29 admin fee
-
10'x10'Online only price$ 66/moMedium 10'x10'- ground floor
- climate controlled
- inside unit, rollup door
$ 66 /mo $ 82Best Price Label+ one-time $29 admin fee1 unit left! -
10'x15'Online only price$ 90/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
$ 90 /mo $ 113Best Price Label+ one-time $29 admin fee
-
10'x15'Online only price$ 94/mo
Large 10'x15'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 94 /mo $ 118Best Price Label+ one-time $29 admin fee
-
10'x15'Online only price$ 95/moLarge 10'x15'- ground floor
- climate controlled
- inside unit, rollup door
$ 95 /mo $ 119Best Price Label+ one-time $29 admin fee1 unit left! -
10'x20'Online only price$ 105/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
$ 105 /mo $ 131Best Price Label+ one-time $29 admin fee
-
10'x20'Online only price$ 109/mo
Large 10'x20'- elevator access
- climate controlled
- inside unit, rollup door
- near door or elevator
$ 109 /mo $ 136Best Price Label+ one-time $29 admin fee
-
10'x25'Online only price$ 202/mo
Large 10'x25'- bay door
- drive up access
- rv, boat, or vehicle
$ 202 /mo $ 252Best Price Label+ one-time $29 admin fee
-
10'x30'Online only price$ 233/mo
Large 10'x30'- bay door
- drive up access
- rv, boat, or vehicle
$ 233 /mo $ 291Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
Just some of the security features you can
expect at many Public Storage locations.
What can you expect from the
most trusted name in self-storage?
Nearby Self-Storage Locations
Self-Storage Near Fort Worth
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Fort Worth Storage Units Near I-35W and U.S. 287
Fort Worth Storage units are available near I-35W and U.S. 287. Public Storage in Fort Worth has indoor storage and climate controlled storage in a range of sizes here to help you get organized.
A small 5x5 storage unit is perfect for keeping golf clubs and accessories after a few rounds at Golf Club Fossil Creek.
5x10 storage units are great for keeping busy families organized. With room for recreational gear, holiday decorations, seasonal clothing, craft supplies, and more, the whole family can keep up with what they love without the extra clutter at home.
Apartments residents and anyone who has downsized recently can take advantage of our 10x10 storage units to help free up some much needed space. Spare couches, loveseats, recliners and dining sets and more will fit into these square storage units.
Our 10x15 storage units are great for outdoor lovers. Stow your canoes, standup paddleboards and boating supplies for a day on the water at Trinity River.
Households in the Fossil Park and Brittany Place neighborhoods who are planning renovations can rent a 10x20 storage unit. Capable of packing in about five rooms full of furnishings, these units resemble a one-car garage in size.
This storage facility is just 10 miles from downtown Fort Worth. Hop on I-35 for a short drive to Kimbell Art Museum or the National Cowgirl Museum & Hall of Fame. Visitors and local residents enjoy a visit to the Stockyards Historic District for a taste of the Old West, including twice-daily cattle drives.
Help take the edge off the weather with climate controlled storage units at this location. For the most organization with the least hassle, use our eRental program to book a contactless move-in today.
At this Fort Worth Public Storage you'll find:
At Public Storage, You'll Always Find...
- Convenient Storage Solutions
- Keypad Access
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 279)
Kimberly is the best!
Walked me through the facility and answered every question I had about renting a unit at 3300 Basswood. Her knowledge, enthusiasm and personality are truly an asset to the company and made me feel like I was an important customer.
Keep up the great work Kimberly and thanks for your help!
After back and forth on BBB with no resolution I have filed a complaint of unfair sales practices with the Texas Attorney General. If there is no resolution with this I will contact the Veterans Affairs since they will provide free counsel to Disabled Veterans.
My last review was deleted for some reason. I purchased a lien unit at this location. When I opened the door, I instantly knew something was going on the lockout lock was cut, and no customer lock was found like normally happens with lien units. Looking through the reviews I saw a guy that had same issue as a customer where someone stole all of his items after being late. I called the manager of the location and she instantly got defensive at me just pointing out someone had been through this unit. There was 35-40 boxes of Jordan's empty and bottom boxes were half crushed. I asked for her district manager information and she refused at first then after back and forth she finally gave me the information. I called corporate no call back from the district manager. They need to investigate these issues, if someone is going in before auction it's still against the law.
Update - public storage district manager never called me, corporate never called me, got suspended on the bidding platform for voicing my observation of a storage unit and the manager mad because I am uncovering their theft.
Kimberly was absolutely amazing and so very helpful! She should definitely get a raise or some recognition. She went above and beyond to help us find the perfect unit, making our stressful messy move a little more seamless. Thanks so much!!
Kimberly answered all our questions and was super helpful getting our rental unit. Awesome! Thank you!
Kimberly is great!
Billed for another month and sent to collections even though we vacated the unit.
Kimberly was wonderful to work with. Very professional and friendly. I highly recommend this location and it's staff.
Broken elevators for weeks, broken garage doors for weeks, people bringing animals into units, general uncleanliness, elevators lock you out of your belongings at 9, if you’re in a position where you’re renting a U-Haul, be advised… the elevators will not allow you to access/lock your unit after closing time, and your stuff may be stolen by the time you get back in the morning like mine was because the overhead door was broken and all the units had no outside perimeter security.
Also whoever Charlie is cannot communicate effectively over the phone. When asked simple questions like dates and times he seems to get months and days confused.
Paying my last month, getting my stuff out of here and moving it to a different storage unit sounds better than paying for a service so lazily managed.
Super pleased with this location and the customer service I always receive from Charlie.
Charlie has been excellent customer service etiquette. Good guy!!!
Charlie was very helpful and patient.
Charlie today was by far the highlight of my day, my day wasn’t going so well with these other storage companies giving me the run around and once i called in he was very efficient and very understanding he was absolute by far the best with getting me situated I couldn’t thank him enough !
Charlie exhibited outstanding professionalism, making the experience both rapid and efficient. I am delighted with the service and will certainly rent again in the future.
Charlie was super efficient! He helped me with everything that I needed and answer all the questions! I would absolutely recommend chatting with him.
I wanna highly acknowledge Charlie Jeffery for his outstanding work . He is professional, reliable, and goes above and beyond to assist customers. His attention to detail and dedication to providing excellent service made a big difference. Whether if it was helping me find the right storage soultion or ensuring the facility runs smoothly without any help & the high rate of customers that needed help besides me , Charlie delivered with a positive attitude. If you’re looking for someone who is hardworking, knowledgeable, and committed to great customer service, Charlie is the person to trust he made me feel comfortable and made my experience with you guys wonderful
I came in needed immediate help , and the worker Charlie came and help me with everything I needed. He’s a very good worker and I know next time I come I will be on the look out for him. Thank you so much Charlie.
Charlie was very helpful and honest, he helped us look at all the units we were wondering about and answered all of our questions and he was super efficient! I would absolutely recommend chatting with him.
Muy fácil de utilizar, haces todo por Internet vas y tienes tu storage ahí para usar, excelente servicio, yo alquile 5x10 ahí les dejo foto
Very helpful and pleasant!! Charlie was the best!!!
Charlie was very professional. Answered all our questions. Great Customer Service. Public Storage is the BEST. Great Company.
We recieved the best customer service ever by Neci!! I was all stressed about stuff online with my account and she fixed it and had me destressed in minutes!! She is awesome. And always so kind. Thank you Neci!
The best customer service in a long time. Thank you so much Neci. Very informative and great prices 😀.
I have been to a lot of different stores but Ms.Neci by far has the best services. Very nice and polite , made sure I knew everything I needed to know . My sons clothes I have there I can feel safe about even though i stay far. Thank you Neci
Just want to leave a special thank you & an amazing review for Ms. Neci that assured my protection over the unit she helped me rent. Really loved the energy & positive environment I felt when I walked In
I am looking for a small storage unit to store some holiday decor as my house just doesn't have room for everything. I went to this location as it's close proximity to my home and the Manager, Neci was extremely professional and knowledgeable. She was also super helpful and patient with me as I had my grandson. She answered all of my questions and was very friendly. Great job on hiring employees that are customer service oriented.
Neci was very helpful with me
Wonderful and friendly staff, great group to be around!
Outstanding New management, the property is absolutely clean!
The staff is friendly and fun but very professional. The manager nesi really take full responsibility in making sure eveyone happy they call to remind you, they answer email. This is the best experience. Very easy in. Very easy out. I highly recommend this public storage.
No hassle, no hidden fees, they are always on time. And if you need a helping hand. They will be here for you. Thank You Team Nesi
I would like to give a special thanks to Ms. Neci who assisted me during my visit on 11/22/24. She was a GREAT help! Not only did she take care of my needs but also got me a $7 decrease on my monthly bill! Thank you so much Neci 🫶🏾 You Rock Girl!
Neci was amazing and professional, she went above and beyond to help me!!!
Neci and Charlie were very helpful and informative! Answered all my questions and very patient. Thanks!
I was looking for a storage facility that I will be able to keep my daughter's things before she has to go to Atlanta for school. The young lady who helped me with the very many questions about the facility was Neci. She was just so adorable and she said that she had just received the new position of property manager and was looking forward to working with my husband and I. The prices were explained as well as all of the ins and outs. This was the first time I had a customer service experience that was so impressive and informative. Thanks again Neci for your time and patience. Would definitely recommend your location to friends.
Neci was very knowledgeable and helpful. She was wonderful with communicating to me and my family. She is an excellent leadership person!
Neci was absolutely helpful and polite today when I when in to look around made me get a unit even thoo I wasn't planning on it we need more employees like her to make the society a better place
Its very clean and the customer service is amazing!
Great service lovely ppl thanks ps thank you neci
Charlie helped us get us a unit quick and fast!
Charlie was great of help and showed us various units. Made our reservation a breeze!
Neci an Charlie was the best at basswood blv i mean helpful all the way
Great service and friendly
Charlie is verry helpfull. Thanks
Neci is so helpful, knowledgeable and effective! I came into this location for help dealing with another location and she got everything I needed done within seconds! Thanks Neci
Knowledgeable employee, got me the best price he could find for my needs. Can’t remember his name but he’s the guy with long hair. Check em out when you need to get a storage unit.
Charlie had Good attention to the customer and answered all my questions
Charlie helped with app and had great customer service.
I went to this storage to inquire about a storage and I immediately felt welcomed by Charlie ! He answered my questions and inquires with no problems !
I went into Public Storage to inquire about a storage unit and I immediately felt welcomed by Charlie. I asked numerous questions and he politely answered all of them. I decided to rent a unit just because of Charlie’s wonderful personality and professional's. I’ll definitely recommend this location to everyone.
I visited public storage today to explore my options and also get more information, and Charlie was very helpful as well as accommodating. He was a big help in making a decision.
Do not use this facility. They stole ALL my photography equipment.
Public Storage put a lock on my unit for non-payment (on April 22nd) after I had paid my monthly fee (i have email confirmation of payment processed on April 15th). The same month, ALL of my photography equipment was stolen from my unit. My space was the only one broken into (suspicious). I was notified on April 30th that this happened. I filed an insurance claim that was denied due to no proof of theft.
Hang on, this is where it gets SUPER suspicious..
According to our detective with FWPD, the gentleman running the place, Danny, only looked over cameras for April 1-15th, weeks before we were notified that our unit got broken into and that was prior to them putting a lock on for supposed non-payment. Danny also told police that this wasn't our first time making a claim ( thats a lie, and proved this to the police) and told them I was likely making a false claim. I hadn't been to the unit since March 3rd, which they have record of in their system.
They refused to give the police the video footage and wouldn't look through additional days. I'm fully convinced someone who works there (Danny) stole all of our items. Now a small business is out about 3k of equipment, and no way of getting any items or compensation back.
DO NOT USE THIS FACILITY. Also, their elevators and doors never work but that's not as major as thousands of dollars of equipment being stolen.
Danny was really nice and very helpful. He helped me get the right storage-unit for my needs, even had me take a look at it first to make sure it would work for me, then directed me and patiently waited for me to get it set up on the website so I could take advantage of a web special they were running, after which he got me checked in and set up with access. Being an indoor storage facility in the hot Texas sun makes this a lot better than the other places I was using.
Second update. They have reduced my price for the time being!!!
So update. I understand inflation but now they want $150 for a 10x10 on the third floor. Many other places still offer similar unit for $80.
Brandon was great and friendly. Very easy to sign up and clean units!!!
Danny gave great service
Thanks Danny for the exceptional customer service!! You were so helpful with this whole process!
Have had a unit here for months and enjoy the AC/elevator. Also appreciate every time we run into Danny he walks the cart back for us :)
Nice clean facility. Great customer service. Affordable units. Great experience so far!
They are great
Great customer service
Great experience with Lindi. Very helpful and patient
MADE RENTING A UNIT VERY EASY AND EFFICIENT.
LINDI WAS HELPFUL AND PLEASANT.
super nice lady and doing all of it all by herself definitely would recommend this place !
I want to say how lucky I am to come in and Lindi was there to help me with my situation! She was prompt and professional with resolving my issue! I would give her a 10 Star if I could! I’m one happy happy customer! Lindi Thank You again for all your help!
Lindi was awesome and a great help! I’m excited about my unit.
Linda was wonderful ,she took and showed us property. Very nice . Covered all questions and was very helpful . Thank you
Very professional and courteous
Good people place to have your stuff
Lindi was helpful and professional. She got me out of the door quickly while helping other customers.
The lady at the front desk was very helpful and nice it's a good place to storage you furniture
Lindi has been so helpful to me and my husband whenever we needed service. It's such a big facility, yet she is always present. I do hope that the company is able to solve the cart issue so that it's more than one. Other than that I have had no issues and hope it can remain as easy.
Oh and I wish they would get signage for the rows to know where the elevators are 😩😩
Lindi was fantastic!! I’m lucky she was so helpful
I needed a quick storage unit for a couple of things I need to put away. Lindi was quick and knowledgeable. Got me exactly what I needed.
Linda helped me immensely. Great customer service A+++++
After shopping for a storage unit in the Summerfields area, this storage facility has the least expensive monthly prices and has the easiest process to rent a unit. The staff, Lindi and Danny are friendly, professional and very knowledgeable about the storage process. The facility is clean and secure.
Awesome experience with Lindi and Danny!
Property really clean and the property managers are very helpful
Great team on basswood thanks for your help!
Best place to store your things and even better staff
I am so thankful to Ms. Lindi and her professionalism in assisting me with the different storage sizes available and pricing that would fit my household items and budget. Ms. Lindi was so kind and patient with me over the phone making sure that all my questions were answered and that my needs were met. Again, thank you, Ms. Lindi!!
Elevators always break down and my rent goes up all the time. It has almost doubled since I originally moved in 3 years ago. Next month its going up $30 more!
I just had a wonderful experience with the manager at this location named Lindi. She took her time and assisted me with everything I needed. Been at this location for 14 months. She’s relatively new at this location and I couldn’t have been happier with my experience after dealing with her. Thank you Lindi!!
The elevators are always a problem at this facility, there's no carts always at this facility. I moved to this facility before public storage took it over, and there was never a problem.
Very helpful and helped me get exactly what I wanted and needed without any hassle.
Lindi is wonderful!! I cannot say enough about her. She courteous and very helpful with my questions and in renting an additional unit. This location is very clean.
Clean facility and great pricing. Been here almost 4 years and won’t go anywhere else.
Super easy to work with!
Great customer service , always someone in office to help if needed
Great Service Danny and Lindi
The lady in the office is really nice
Great location, friendly office staff,
There is a lady who stores multiple public carts in her storage locker so no one else has access to them, she has multiple storage units. One on the first floor by elevator 1s side (first floor) she has unit on 3rd floor (elevator 1 side) and also units on the elevator 2 side. Can you watch the cameras and get those back please. Thank you
A very easy process and employees were very friendly
Lindi was amazing. Thank you so much for your professionalism on helping me
Nothing wrong with the storage units themselves just super annoying that they don’t provide any dollys or carts or anything to help you move your stuff so it makes it extremely hard to move everything. My last unit in Justin always had dolly’s and carts. Would have kept my unit there but just too far with me moving to Fort Worth now. Probably will be looking for another storage unit though that part is just to inconvenient for me with my unit being so far from the entrance and I’ll be moving things in and out throughout the year.
Highly recommend they put some out at least 2 dolly’s 2 carts by each elevator. Another thing is there is ALWAYS moving trucks blocking so your usually stuck waiting best to go durning weekdays only.
I was so lost when renting a unit. Erin helped me out so much. Got me a great unit in a perfect spot. Thanks Erin.
Danny, the manager was very helpful when it came to renting my storage. I had problems signing in to register, and he was very understanding …I wish all managers had his demeanor. Thank you again for the stressless experience.
My main man Dan was great and patient!
So awesome, looks way bigger on the inside
Erin at the basswood location was friendly and quick to help us resolve any problems. Great service!
No carts available. Bathroom is nasty. No toilet paper. Light switches have been broken for months now. Trash is always left out. My rent continues to go up. Paying almost double what I paid when I first rented here. Public storage is really dropping the ball. Anyone want to go in on an industrial unit? We can do better than the 1.75 per square foot that I am currently paying.
Since new ownership this facility has gone down hill. Elevators are always out, never a dolly available and many times were told facility was broken into.
This place is so unorganized. Also, they will raise your rent without informing you.
this place literally stole $5000 with of my shoes. they didn’t notify me till the next day, they put a new lock without my knowledge, said they had no footage, as the cameras only weren’t working during the time someone stole them, refused to show me the camera footage. then i found missing pieces of the lock close by. there’s a shoe convention so they must’ve been prying when i would go get some shoes from my unit. DO NOT PUT THINGS HERE. MANAGMENT SUCKS. CORPORATE WON’T GET BACK TO YOU OR CARE.
Leana is wonderful and was very helpful through everything. Would definitely recommend!!
this place is awful. no parking, elevators are always broken, saw roaches running around today on the 2nd floor. there is ZERO property upkeep, it’s embarrassing. moving to a different facility owned by a different company and I’m SO looking forward to it. calls go to voicemail and they never call you back. don’t trust the 5 star reviews, they con you into them when you rent
There was an IT issue when booking my reservation online and four representatives tried to fix it and couldn’t. I lost the rate I booked under so I drove to the actual location and spoke to Juan who was wonderful and fixed the issue and even honored the reservation the other agent canceled because I didn’t want it canceled I just want the IT issue fixed. They better keep Juan, he’s wonderful.
I remember when this place was nice, and had push carts available to help you move.
I'm very grateful to the team at 27643 Basswood they helped me figure out issues with my account /app that I had problems with. Good people.
Leana was very nice and helpful
One of the newer locations in the Fort Worth area, great customer service with the same quality units at all the other Public Storage locations.
Cheleana was amazing and helped so much!
So I been here for 2years and price keeps going higher and higher to the point where the price lock in rate stops functioning, already went up twice within a year! Went from 74 to 144 for a 10x5. It's better to just look elsewhere since they are charging 63 dollars for the same space and with climate control in other areas. It's just sad that, that's how customers who been here the longest have to keep higher and higher as time goes on, specially since on a good day the elevator is working or the 4 wheel trolley is actually there to use it.
Leana was so very helpful. After visiting two other Public Storage locations, she worked with me to satisfy all my needs!!
Thank you, Leana!!!!
Great job!!!
Great Job by staff!!!!!
NO CART FOR YOU!!
Got a bed? We don't care. Got a 3 seat couch? Screw you! Got a 300 pound safe? Well, you're just S.O.L.
They ensure you regret renting here every time you arrive by entering a code to enter, entering a code every time you use the elevator to carry your 1 item at a time (no carts, remember??) and enter a code just to leave.
This is not new... carts disappeared 3 months ago and have not been seen since. I'm sure they will say they have 1 in the office... well that's nice 1) if you're there when they are, and 2) if they have one not being used. For those of us who work the hours they staff it, you get no cart, get to move items 1 at a time, and get to get your rent raised every 3-4 months.
Welcome to Public Storage! You'll never forget your stay!
Lena helped me find out what units would be best family!! She was so helpful and my experience was way better because of her.
Leana was super nice and helpful. Made the entire process simple and quick. Will definitely be staying with this storage
Never ever someone in office to get dolly’s Single female with no help needs a Dolly
Leana is amazing!!! She helped me get my unit changed from 3rd floor to second floor in a matter of minutes! Such a great person to deal with when you are stressed and needing help. She saved the day! Thankyou Leana!
Fast and reliable service. Leana was really helpful when we got locked out.
This place is trash do not get a storage here, I got quoted online for 75$ when my first bill was due it was 110$ I’m never able to access my unit due to the elevators not working now my bill is 146$ & I been trying to get all my belongings since April & the elevators still not working now my bill is 172$ I HATE THIS PLACE THE MANAGER NEVER AT THE FRONT DESK DURING BUSINESS HOURS THEY DONT ANSWER THE PHONE THIS PLACE IS JUST A BAD EXPERIENCE & HAS HORRIBLE CUSTOMER SERVICE
Horrible. No one ever answers the phone. Ive been trying to talk to someone since MARCH ITS ABOUT TO BE JUNE They raise your rates hysterically high trash can’t wait to be done with this trash company
Leana was so sweet!
Leana was very helpful and was knowledgeable.
Leana
I just toured this facility and spoke with Leana and she was great. She answered all my questions and had great customer service.
Cheleana was awesome with the customer service. So nice and helpful. Great experience!
I like the service.
I've rented 2 of 10x20' units here Since early 2022 (just 1 year), and the latest (2nd time in a year) rate increase within the past year was 160% of the rate when I moved in. This is either a bait and switch tactic or they really do not want a long term steady tenants. I will be looking another options as this is really not a good business operation by Public storage. Very disappointed.
Juan was extremely helpful and very quick to getting me setup with everything I needed to get done!
Just moved in today and the process was seamless. Juan made sure everything was taken care of and offered the best customer service.
Juan was a great help
Juan was excellent in assisting me with all my storage needs.
Never had a storage unit before. So when I showed up, I didn’t know exactly where to go. I walked up to the front doors during business hours (rental office) and they were locked. So I decided to follow some lady into a loading gate. I wish someone would have told me something, anything. I tried calling, no one answered. All I got was my unit info through text, but not how to get to it, which was on the 3rd floor. The instructions were “remove blue tab on gate and a lock will be inside your unit”. Then I found a door inside that went to the office and there was an employee sitting there. The office doors are glass, so he saw me trying to get in earlier. Why didn’t he answer the phone? Idk. That was annoying. But he gave me instructions on how to get to my unit. He was a nice man.
Juan was kind and stayed late to help us!!!!
Excellent customer service from Juan! He is very attentive and gave the extra mile of customer service.
Great communication, thank you Juan.
Juan was super helpful! Thanks!
Place is amazing & cleaning & Juan was a big help & very kind just I would recommend this place to everybody.
Great service Juan
Juan was extremely nice and helpful! Will come back to this location again.
¡Excelente servicio! Juan nos atendió muy bien, se mostró siempre muy atento y respondió todas nuestras dudas. Totalmente recomendado.
Juan was so helpful with this process! Easy and fast to get set up!
I had 5 star service from Juan at the desk. Quick and easy.
Juan was THE ABSOLUTE BEST!! Storage was clean! The entire location was nice and SAFE!! Love it!!
Juan was amazing 😍🤩😍. He took care of all my issues without batting an eye. Thank you Juan.
Juan the property manager was great and got me exactly what I was looking for at a great rate!! No complaints. Thanks Juan!!
Had a great experience wanted a 1st floor storage was able to walk in and Juan got me all set up for a storage on the 1st floor
Juan was helpful and efficient
Juan was great helped me get my storage all set up and billing worked out. Appreciate the great customer service!
Great and accessible place, friendly staff! Juan helped me check in for a cart
Juan was great.
I had a wonderful experience with Toni. I appreciate her attention to detail and making the transition smooth.
Juan was very sweet and walked us through every step.
This place is nice and clean and the hospitality is great. JUAN was a big help and very helpful
Juan was awesome! Took care of my storage unit swap! Needed a bigger unit due to my accident on the app, took care of us and made it super simple to fix!
Juan helped me so much today. He was so nice with helping me with everything I needed. Best at the job. I recommend Juan anytime you come!!!!!!
Awesome customer service and a very clean building.
Thank you Juan for the help!
Juan was very informative and helpful
Juan was very helpful and answered all my questions.
Juan is great
Great place Juan was very helpful!
Public storage has always been good to me. The basswood location is no different. The employee Juan was very helpful and kind. I will continue to use public storage for their kind employees great prices and clean units.
Well respected staff. Juan was able to give me a good space that I was looking for. Will recommend you to check this pls out.
Great customer service really helpful full of information and a very great person
Juan's customer service was exceptional. Great prices. This place is highly recommended.
Juan was a great help thank you Juan. Was not happy that I couldn't get a better deal on a 10+5 got charged more for a 5+5 then a10+5 not happy
Juan did an awesome job getting us all set up with the unit!!
Brandon made it very easy. Very friendly and helpful and explained everything.
I was paying $150/month(including insurance) for my 15x10 unit, they suddenly want to increase it by $50/month. For what?!! Because they said demand went up and now the units cost more. All it does it hold stuff. I called to see if they’d be able to help me reduce my rate but all I got was the run around, call here, go there. I’m so upset. I’d understand if it increase by $10 but a sudden increase to $50.
I wouldn’t be surprised if they increase it again next year too. Think twice before you give your business to them.
Long time customer at this location. Property was purchased by Public Storage from All Storage. Rent has been raised twice since they took over. Once 15% and the second 36%. Customer service here is at best mediocre. No explanation for massive increases other than market will bear it. Very disappointed with this company's attitude toward loyal customers. If you want unpleasant surprises and poor customer service, then choose this location. There are better options. Caveat emptor.
My experience signing up for public storage was very pleasant. Brandon was super helpful with breaking down information I needed as well as how to get it. Thank you Brandon at Public Storage for all your help.
Thanks Brandon
Thank you Brandon for amazing customer service!
indoor climate controlled clean self storage. drive in to unload out of the heat. storage units are large - well can be, depending what size you get. would recommend for you storage needs. elevator will have a sign if out of order so no need to guess.
Brandon is amazing! As a teacher I needed a storage unit for the summer as our building is being demolished and rebuilt. I expected this process to be a hassle but it was super smooth and he was extremely knowledgeable. From waking in, looking at units, asking a bazillion questions, and getting the rental of a unit set up was less than 30 minutes! Absolutely amazing! Thanks Public Storage for having people like Brandon as your front line!
Didn't have the right unit we were looking for. More pricey than other storage places. The guy behind the counter was very helpful 👌
When I signed my original contract at this facility my payment date was set for the 17th of the month.On the first of last month Public storage charge my credit card for rent on both of my units without my authorization. Today is the 15th and I receive notification that my access to my belongings has been removed because they have not received my payment. Apparently when public storage took over they changed everyone’s payment date regardless of what they originally agreed to. And to top it off they are threatening to assess additional fees since I’m LATE 2 DAYS BEFORE MY PAYMENT IS DUE! If you’re looking for a donation drop off there is one next door but if you need somewhere safe to store your personal items DONT USE PUBLIC STORAGE!!