Public Storage Self-Storage Units at 625 Stella St, Fort Worth, TX

I just want to thank Mr.Bryant for his great customer service great personality and he was very helpful

Great job Brian did an excellent job enjoyed my check-in everything went smooth

Very helpful very professional

No one is ever here

Worked with Kristin today and she was a huge help! She showed us the unit we were interested in and help us fine the best deal possible.

Bryan and Lawri was great and patient help in assisting me get a storage

Xavier was a great help in servicing us today also with giving great details on our storage unit

Awesome convenient simple love it nice an clean satisfaction definitely thanks

Bryant and Tina today were really kind today during our time in storage. They are awesome and we hope to see them more often as we come and go!

Tina and Bryant helped us out today and made our storage experience a welcoming one. Thank you for being great!

Very helpful staff. So kind and polite. Bryant even showed me a storage unit to see if it was big enough.

Bryant was amazing! Helped me move units with no problems!

Ill start off by saying lawri the front desk representative is So amazing shes full of life and Joy 🥰 🥰 She made my experience so nice, And was attentive to my needs, fast and Responsible… I definitely recommend her and this location to anyone who’s seeking assistance with storage…

Great service

Bryant and Roger both so kind.

Tina gave Great help

Great people at the desk and very informative on how to get a unit to rent.

Tina and Rodger are great!!

Bryant helped me with a transfer between units. Very professional and friendly.

Had to edit this review ! From my point of view , I wouldn't recommend this place , been multiple accidents of people stuff getting stolen and it's just a bad location

Been here for a while Tanisha really helps and cares

Tanisha was very nice and helpful.

great custom service definitely recommended 👍🏾

I just want to give 5 stars to Jasmine at Public Storage thank you for being so helpful and sweet and patient with me and my mother. I really appreciate you.

Tanisha was very friendly and very helpful

Thank you, Tanisha, for your assistance. My husband and I rode around town, trying to find the right location. Tanisha has made our experience more comfortable. I feel good about having our items at your facility and decided we wanted to let you know. Regards, The Jacksons

Tanisha, was courteous and very professional. She made the process so easy and stress free.

Tina is amazing. She really helped me out today when all the cart had gone missing. The cart situation here is really frustrating almost making me want to switch storages. But Tina was a big help today.

Tanisha was very professional, helpful, concern and patient. She made sure my 2 storage India were taking care of. When she called me about my 2 units she was very calm friendly and nice about it. She even took further initiative to call three home office to make sure my payments were made. Thank you so much.

Very nice lady that assisted us.

This is my first time storing and Tanisha answered all my questions that i needed help with.

Tanisha was amazing and helped me lower my monthly payments. Great Service.

Tanisha was so helpful and nice and quick

I don’t remember the wonderful woman’s name that helped us at the front desk but she was very helpful and answered all the questions we had!! We had a huge truck with us because we moved three households from Wyoming to Texas so she worked with us on the parking situation! Absolutely wonderful service!

Tanisha was FABULOUS & VERY helpful! She got us set up as quickly & efficiently as possible after having issues with a different location. I 10/10 recommend Tanisha at the location of 625 Stella Street, Ft Worth!

Tanisha is great help and helped me pick the right size unit highly recommend this location to everyone

Tanisha was so sweet and helpful..thanks for all you do

My husband and I moved out of our home in Fort Worth and began a long construction renovation project in the Summer of 2021. As such, the bulk of my furniture, clothes and possessions were in storage at this facility for nearly 3 years. I totaled up the fees that we spent over the course of this time period and all in all, we spent $12,849 at this facility (multiple price increases over this time period). The amount of money we spent is NOT a complaint, just a fact and relevant to what comes next. When it came time to move our things out, everything seemed fine, but my mattress was covered in rat urine and feces. A rat had basically climbed in the cover and hung out. I told the office and they were very kind and made a note in my file. I let them know I would be filing a claim for the King Saatva mattress which was only 6 months old when I had put our things in storage. Please be aware that while the Orange Door insurance is mandatory at Public Storage (and something you do pay for), it is unclear what is actually covered when/if something is damaged. The insurance company has been in contact with me and shared that in cases of rodent damage, only $200 is covered and there is a $100 deductible... I have another Public Storage unit in Denton and have had several units over the past decade (all with Public Storage) and have never had cause to make any claims due to damages... Rodents were never an issue in any of the other facilities I have used. And I would assume that when rodents ARE an issue, it is very obvious that Public Storage should be liable for not maintaining their facilities. Again, when spending this kind of money, please beware that Public Storage is not liable for anything that happens to your things while under their roof. Orange Door is garbage.

Do NOT rent here. They will lie to you about promotions. Take your business anywhere else

Great location!

The ladies at Stella were very helpful!

I was a little nervous about the area and how it would be. Jazmine made it so wonderful. She was very haloful and informative. Great customer service. She is a keei.

Great service. Easy and quick to deal with.

Mr. Bryant and the new lady trainee was wonderful in a time of need. Great Thanks to you both!!!

Tina is awesome. Helped me with getting the perfect storage unit.

20 July 2024 Tina, must be recognize for excellent customer service. She was able to articulate the answers to my concerns in a professional manner. That's paramount with me in problem solving.

Miss Tina was a very good. Help me find a good prices with this storage. She is outstanding and very good team number here. Thank you.

Tina was the sweetest!!!! Cannot access the elevators without your personal code the Extra security I love that !! Overall a great experience from moving in to keeping the storage

Accurate. Helpful. Nice. Polite. Manners. Knowledgeable.

I had need of a storage facility in Fort Worth that was temperature control and had access at convenient times and discovered this facility. The facility was clean, pest free, temperature controlled, and accessible by entry code keypad when no staff is accessible. The staff was friendly, courteous, and professional especially the site manager Mr. “B”. I liked it so much I recommended it to other people. I would highly recommend this facility!

Great location! Friendly management!

I had the best customer services ever from a guy name Bryant he was amazing

Tina was so wonderful! Incredibly kind and super helpful! She helped me close my account at Public Storage. She was very informative and patient with me and took great care of me!

Highly recommend! Tina was awesome and helped out so much!

This storage was clean and safe and accessible. Bryant Halloway was awesome! He was helpful and just an all around great host for us during our use of this storage! 10 out of 10!!!

10/10. Staff is friendly, customer oriented, helpful, and consistently surveying the phenomenally clean facility.

Amazing customer service!

Once again, kudos to Bryant and the staff for addressing my storage concerns.

Conveniently located, very clean.

Safe and friendly staff

Bryant's excellent customer service made signing up a breeze. Highly recommend!

Bryant was great! Super helpful

Bryant was as always amazing, great and friendly. Jazmin willingness to be there to ensure that I was good 👍🏾 meant a lot.

great service

Great

Great service!

Outstanding, friendly, effective customer service! I highly recommend to anyone in the area!

I obtained a storage unit on Wednesday morning . Sunday evening I went to move my items in. My unit was located on the 3rd floor , no carts available to move my items. A sign by the elevator , carts are only available during business hours?! What?! Then why have access to the facility after business hours! My SECOND RED FLAG WAS: I went up stairs to the unit .. came back down stairs to my car. Observed the environment. There are ppl living in there, Someone pulled up to buy/ sell drugs , another car parked off to the side , just chillin. All within the 15 minutes I was there. Too much going on at a storage unit. I don’t feel safe , it’s not safe and for that’s reason . I immediately took my lock off and canceled my unit. Came here to update my review and read many reviews , in which confirmed my observation and the feeling I had during my time there . I know they ask for a review after you obtain your unit. But before you actually write it. Go to the unit after hours to see for yourself.

Bryant was excellent.

Very professional and easy service. Bryant made it very smooth and quick even after I switched up reservations a couple of times on him!

Great service!

Bryant was awesome today. Made rental process easy. Look forward to storing my belongings in his hands!

DO NOT RENT at the PUBLIC STORAGE FACILITY ON STELLA ST I moved out of my storage unit at Public Storage on Stella Street in Fort Worth in early March. The reasons are as follows: 1. In my opinion the three recent break-ins at the facility left all renters vulnerable to having their unit(s) broken into and contents stolen. 2. News reports indicate that the thieves accessed the building after hours. In my opinion, a simple switch to turn off the electricity to the doors and door motion sensors could have prevented these break-ins. Additionally, the owners could also install a manual lock on the doors. One might argue that the lack of a switch to deactivate the doors after business hours after the first break-in constitutes gross negligence. See paragraph 4.1 in your contract. 3. The response from the regional management was that the news story by Fox 4 News in Fort Worth was, in fact, positive news regarding the response to the break in by Public Storage and FWPD. Think about that. Because a break-in and theft occurred, Public Storage was able to demonstrate how great they are and how great the FWPD is (FWPD is great, and they don’t need a crime to be committed to prove it)! 4. I would advise anyone that asked me to not rent at the Public Storage Stella Street location. I believe there are so many better locations with better security. In my opinion, the current tenants should be unsettled by the recent break-ins. 5. Rent increases: My rent started in October 2020 at $48 per month and I received notice in February 2024 that my April 2024 rent would be $190 per month. Rent was increased 5 times in 42 months (every 8.4 months) with an average rent increase of 32%. My rent increased 296% in three- and one-half years. Beware, your rent is going up a lot and going up quickly.

Austin was very helpful and knowledgeable about what I needed. Thank you Austin!

This was our first experience renting a storage space and I want to thank Tina so much she made everything so easy and quick ! Thank you Tina and public storage

Everything is okay nice clean storage it's just that they keep going up on the price and I'm a poor person and they fix income I can barely afford it.

Bryant has been extremely helpful and professional with me. A quality employee. Thank you so much and enjoy your day.

Bryant, was awesome and very helpful

A lot of security and different creators. Press code to enter the elevator and be able to press the button for the floor. Only two elevators.

Great Location to match surprisingly Great Customer Service! See Mr. Bryant!

Was very satisfied with the facility, great service and very clean property. I'm a very happy and satisfied customer. Thank you for all your help.

Great customer service !!!!

CUSTOMER SERVICE IS STELLAR! Building is well kept & clean. Only issue I see is there is no dumpster on on site,so you need to take your trash .

BEWARE!!! DON’T put your things here!!! Worst Experience Ever!! DON’T RENT HERE! Read the low reviews (lots of theft breaking into units) and don’t assume the good reviews are truthful! No one answers phones & maybe 1 out of 100 tries to reach someone in the office you might get someone to answer. No one is is in the office majority of the time. So don’t count on getting a cart, because they are in the office to be checked out. With no one in office you won’t be getting a cart. Large faculty & they have only 2-3 carts. While Extra Space Storage has 6+ carts to use anytime you need without having to wait for someone in the office! If anyone is on the property , your chances of seeing them or being in the office is slim to not at all! They don’t carry a phone when not in the office either. Rent is insane!! In less than 4 months the price has changed per month 4 times ($53, $83, $93, $113!) Don’t expect to get notified properly either when that happens! Oh and they will cut your lock before your even a wk late for what ever reason! As well as immediately putting your unit in Lien status to be sold before the month is over! Place isn’t clean, can’t find anyone that works there. You can call corporate and don’t expect your complaints will have any weight. POOR CUSTOMER SERVICE! I’ve been renting storage as a long term customer for years and this place by far is the worst!! Take your stuff to Extra Space where you will always find carts, always find people in the office, always will be able to reach staff/mgr no matter where they are in the building. They work with you if late, don’t raid the rental prices mo to mo. And If behind, you’ll get text, email & formal letter by mail if late, a lien & auction won’t happen for a couple months giving you time to discuss being able to get your things. Even A-1 Thrift storage has better customer service than this place!!

Bryant was amazing. As this is my first time getting a storage unit he was able to explain and walk me through the initial process. Very thankful for his guidance and excellent customer service.

Theft is rampant and management is doing nothing. Beware.

This place is pretty gross. Roaches everywhere. Sketchy people always hanging around. The elevators are a joke!

Bryant saved me in a time of need! I am so grateful for the excellent service.

According to an article (October 2023) in the Star Telegram, there have been reports of multiple break-ins at this Public Storage facility. Also, if you experience a break-in there, don't follow the insurer's advice to replace the lock. Look into removing the items asap since one person who was interviewed was told to replace the lock only to have the remaining items in their unit stolen.

Very good experience. Mr. Bryant is very professional, with a great personality, soothing voice and a smile to match. 😊

Dealing with this storage facility has been the worst customer experience I've had in my life. Less than a month ago, my girlfriend and I rented a unit at this location. It was their largest indoor, climate-controlled unit. Before signing the rental agreement, she talked with the front office about the safety of the location, asking about the CEN rating on the locks they provided, the security at the facility, etc. We were told that the location is under 24/7 security, and we trusted the overwhelmingly positive reviews here. On Monday of this week, we were contacted at 2pm CDT and informed that both locks (a $130 ABUS padlock and the provided Public Storage disc lock) had been cut off of our unit. What is a Property Manager doing on a Monday for over five hours after the location opens if not surveying the property to ensure its safety? My girlfriend went to the location and immediately called the police. It was only then disclosed that there was a burglary. The burglars seemed to hit very specific units, all across the first, second, and third floors. They seemed to know which units to go to, despite us having only accessed the units a few times and being very discreet with how we stored things. Half of our stored belongings were stolen, and the burglars left things that did not belong to us inside of our unit. We filed a police report with the Fort Worth Police Department and did not touch the contents of our unit, as it was effectively a crime scene and in case the insurance claims examiner would need to see the condition of the unit, request specific photos, etc. Public Storage provided us with another lock and key, we placed it on the unit, and left. Today, Wednesday, my girlfriend was called and asked if we had vacated the unit. We said no. We were told the unit had no lock on it and was now completely empty. The same burglars, using the exact same way of getting inside, had now stolen the remaining half of what was in our unit, which we were not even able to touch until we heard back from the claims examiner on our first burglary. I contacted the Property Manager and was provided no explanation or help. I talked to the District Manager (Troy Galer), whose only concern was expressing to me how bothered he was over the damages that the location suffered. He wasn't even aware that the location had been burglarized, completely pretended like he understood the situation and damages. There were no alarms, no security system. We signed a rental agreement based on the promise of "24/7 security," and we were provided none. The burglars used a COAT HANGER through the single set of doors to trigger the motion sensor on the inside. It looks like all they needed was an angle grinder to cut everyone's locks. That's $30 or less worth of equipment. That's how much money and effort it takes to burglarize this entire storage facility. This location and district does not care about keeping your belongings safe. They are paid by a billion-dollar company who does not care about making it right when they've clearly wronged and victimized a customer. Everyone involved has behaved with complete negligence. There aren't even cylinder locks on the doors at this location, as there are at others, which is just a conscious decision to make the storage units less safe. My girlfriend and I have been put through extreme stress and mental fatigue due to all of this. We have lost upwards of $50,000 worth of brand new items that we were expecting to put in a new home by the end of the year. We effectively paid $300 to have $50,000 worth of our belongings stolen. It would have been easier and safer to just purchase a small shed with a real alarm system. The staff at this location do not care, the District Manager does not care, and the Fort Worth Police Department has mentioned that many burglaries have happened at this location. I have rented at other locations for years at a time and never experienced this. Stay far away.

Very good customer service from Bryant and clean storage facility!!!

Excellent friendly staff. Thanks for your help Bryant and Katy!

Brain gave me great service!!

Great Help, great service, cheap prices!! Awesome management

Hats off to Bryant for helping me get this task off my plate!! I really appreciate you Bryant!!

Bryant was super helpful and very professional with helping us get signed up. Answered all our questions and made the process easy.

Very nice and professional!

Bryant was super helpful and quick to get us in the right storage for the furniture we had to store.

Professional fast friendly service. Great options! Moved in for a dollar, plus administration fees. First month was only$30 for a 10 X 10.

Wow, Bryant and his crew there made this a seamless process and were most informative about the layout and access to the secure building above and beyond for customer service !

The customer representative were very helpful he took the time to find me the rite size storage by taking me to actually see a few so I could get the rite size and answer all my questions

Well, I was at cube smart just down the road. A newer facility that had pretty decent renters at a price that was $20 cheaper and the staff continually monitored the camera's. They really cared about the safety of the property and it showed. I thought they were over bearing and Public Storage was closer so I figured I'd pay the $20 more for convenience. Well I got a lot more than that. Let me tell you what I got. I started my move in and just like the other place, I was on the third floor. Well this time it was a little different it seems there were a couple of tenants that like hanging out in their storage unit I would actually have to walk clear around go to the next aisle and come back around from behind because he had his stuff scattered out in front of his storage unit. It appeared there were a couple of campers on my aisle. I let it go. I feel badly for people trying to hang on to what little they have and not being able to have a roof over their head. I'd still prefer them to abide by policy though. I'd be lying if I said I was comfortable with that situation. Then the unthinkable happens. Both of my locks are cut and my belongings get stolen. You know the camera footage they have? You don't get to see it. Make sure you have an itemized list or goodd luck remembering what you had and what had been stolen. They make you pay for insurance, but they don't help you remember what you had in there. Blur the image of the theif. I'm not after him. I do want full compensation for my belongings though. I moved out. $100 a month for storage on the aisle the front desk refer to as, "skid row". No sh#T! Too pricey to have your belongings taken from you and then the staff can't help you with the camera footage. It's taken me a long time before I file the report, because I almost did it without listing an item that was $350. I just know I'm forgetting something else. Well, I'm out of there. Not looking back. What an awful experience. Beverly hills storage prices for skid row. Who do you think you are?

Bryant was amazing and super helpful! Very friendly and worked hard to help me get situated!

Bryant was fabulous! Was a pleasure working with him!

Bryant treated us very well! Thanks for the help.

Mr. Bryant was great! Helped me with everything I needed. Definitely enjoyed the good service.

I had a great experience with Bryant!! When I couldn’t access another unit and had to drive to this location, Bryant took control to make me feel at ease and gave me several options to resolve everything. I let him know this location would actually work perfectly and I was exhausted from driving. He then made efforts to find me the best unit on his premises that would work for my needs. No pressure sales and I LOVE my unit! It’s easy to access and convenient. This made my day! Ask for him if you come to this location

In the 2 years I've been here, the rental rate has gone up at least 5 times. Now a simple little unit is almost $100 more than when I first rented from them. It's insane because the building keeps getting worse and the cost keeps going up. I would recommend avoiding them unless you're looking for a place to burn money.

I am so pleased with my experience here! As a college student, I was nervous about having to move out and find where to store my stuff. I could not be more happy with my decision to use Public Storage on Stella St. Justin was so helpful in answering all of my questions. I didn’t realize that I had locked my unit incorrectly. I had already left, but Justin not only gave me a call letting me know it was locked incorrectly, he explained how to properly lock it, and even followed up with me on my next visit. I’m so appreciative and know that my stuff is in good hands. I will definitely be using this location again in the future!

Don't have anything to say.

Bryant was super helpful and friendly in taking care of us when we needed a storage unit after moving! He answered all our questions and made sure all of our questions were answered and needs were met!

Justin at Stella location was professional very helpful when I needed it. Good customer service can be hard to find. He was great. Need more like him. Respectfully, Eddie Clark. Ft. Worth Texas, y'all. 😎

Great place to store your things I have been using for over a year and the staff is always so nice and helpful!

Justin’s customer service is unmatched! Highly recommend coming here. Using public storage was easy from beginning to end! Will be using this location if ever needed again in the future!

Nice and clean, friendly service, would appreciate more carts though!

Heaven and Justin were fantastic!

Very clean, and neat. Had no worries storing my stuff or unloading by myself as a woman. Also had wonderful customer service! I came right at close and they still let me use a cart even though they had to stay later.

I Rented a unit here yesterday and litterally the lady was half fast with everything worst experience Ive ever had !!!

Justin is amazing!!

Very helpful staff and very secure!!! Highly recommend!!

Justin is amazing and very helpful. Assisted with needs and making the entire process and transaction smooth. I would highly recommend this public storage location over any others. Thanks again Justin for your help yesterday. ~ Lisa

Great service and follow up! Made sure I was taken care of!

I appreciate the professional management at this facility. It's clean and feels secure.

The whole staff here have been so friendly and helpful. Specifically Justin and Jen. They always help with any questions I've had, and little specific things like if I needed a door open for the movers to drop off things to my storage unit, etc. I used to think of a storage building and staff being a place where they will just do the absolute bare minimum, with as little service as possible. Public Storage (specifically the one here at 625 Stella Street) have really went above and beyond. I'd recommend you choosing this location, if you're wanting to store your things. It's a clean spot, with a friendly staff, and secure, air conditioned storage for a fair price. What more could you ask for. Thanks again, Justin and Jen. You both are great.

Justin is awesome. Great service

Justin was great and helpful throughout the entire experience

When utilizing a storage unit from across the country it is always so nice to have a friendly person to speak with about any concerns or logistics that can come up. Justin is always very helpful and professional and I love his Texan drawl!

Justin is the best and is helpful when dealing with the storage unit from afar.

First off I would like to say that it was a pleasure working with Justin. He is very knowledgeable and skillful, and to be on top of things. The establishment made me feel very safe from its security also cleanliness made you feel welcome. Again, thank you Justin you were a great person to work with..

I have never been treated with so much respect I recommend Public storage 100% Great experience.

Justin was helpful and kind. So glad I came here. 👍👍😁

Using this public storage has by far been the best experience that I've had with any storage facility that I've used in the past! Getting in was very easy gave me a great deal on my move-in as well as making my move out super easy. I came across a payment issue after move out and I came into office and Justin was working he was more than happy to help he was very understanding with the situation and showed he truly cared. He worked his magic and got the Issue resolved in less than 5 minutes. Thanks to Justin if I am ever in need of a storage facility I will return to this location he showed me that I can trust not only the company but him as well! If I could leave 10 stars for Justin alone I would 😊

Justin was amazing and helped me out with a lot & was nice and understanding if I ever need a storage place again I will make sure to come back to this location.

Great support and friendly service for Daisy and Justin!

Really helpful staff today. Great customer service and the gentleman at the front desk let us use his own personal cart since the other one was checked out. Wish there were more carts to check out. We have a great spacious room for an affordable monthly price.

Justin is great! I have had a great experience with Public Storage. To bad you don’t have 6+ stars!

Excellent staff!! Very helpful and friendly.

We have a unit at the Brentwood Stair location that is now a kiosk location and has many issues. This location on Stella St is manned and I have been working with Justin to move. I would have preferred to "transfer" to this location, but Public Storage doesn't seem to know how to do that so we had to reserve a new unit and start from scratch. Justin has answered all of my questions and is helping to make this a seamless move considering the issues we have had over the last year at our current location. Fingers crossed that all continues smoothly.

Justin was phenomenal in helping me get set up. Also let me know the next day that I did my lock wrong. Can’t go wrong with this location, secure, friendly and well-managed.

Justin the property manager was very professional and made the transaction very smooth and easy. Thank you Justin.

I HAD A VERY GREAT EXPERIENCE FROM BRYANT!

I would like to commend your Stella St location! I came in with a few questions and Justin was immensely helpful. He is an unstoppable force in customer service. I will definitely be back!

Very organized and kind staff. Justin was eager to assist me getting set up, and was incredibly professional and knowledgeable.

Great management the gentleman who helped me after hours was very polite. Either Jim or James made my day very pleasant.

The property manager Justin is helpful and professional.

I made a reservation yesterday, came into day was in and out of the rental office within 10 minutes. Justin made sure I had everything I needed and explained how everything works. 5/5 stars!

I’m an artist/designer and they have done a wonderful job of protecting my work. Justin keeps the building clean. Highly recommended.

Justin and Daisy are amazing, their customer service is amazing!

I’ve had a very positive experience with this storage unit compared to my previous one! The communication was excellent, and Justin helped me with any questions I had. He helped make our experience worthwhile.

Y’all just gained you a life-long costumer of Public Storage at 625 Stella St, Fort Worth, TX 76104 location. In the past two months in needing to speak to your representative by the name of Justin. He has been the most helpful, knowledgeable, professional, pleasant and most importantly very patient in addressing my families needs. We very much appreciate his costumer service and no pressure tactics. He makes my already stressful situations greatly more tolerable. His suggestions and incredible skills in logistics & logic have helped turn my situation from logistical nightmare to a painless transition from A to B. Saving me absorbent amounts of time & money. I have no issue in telling everyone & anyone with storage needs to contact Justin over at Public Storage on Stella St. He is the man to see. Absolute 5 star service & 5 star Employee. Thank You again Justin God Bless.

Justin was not only incredibly helpful but also thorough in making sure my things were taken care of and safe. Cannot recommend enough.

Yes I would like to do a review on Stella Street and I had an inquiry with Justin this morning and he was very helpful

Worked with Justin and it could not have been a better experience. He was VERY professional and incredible to work with. I was happy to work with him!

This location has shown a massive improvement since Justin has taken over. Customer service is top notch and he shows great compassion towards his customers. Highly recommended to rent a space at this location.

The staff they have atm are really rocking it with customer service! Very thorough and professional. Great job!

Very helpful staff! Justin was excellent and helped with every request. Great place to store!

This location has changed so much from my last visit. Justin is good to work with and very knowledgeable. Great experience.

Incredibly helpful staff! I went to the front desk with a small issue with my unit and Justin got it resolved for me immediately. He was incredibly friendly and engaging the whole time and worked with urgency, I can’t express my appreciation enough!

So there was a issue that a employee who no longer works there didn't and couldn't fix apparently for almost a month. I go in an talk to Katlyn and she was amazing and was wondering making sure I was taken care of and the issue to be finally resolved and she did with thin a a hour at the most she calls me and gives me the best news that the issue was fix and that they even did something amazing for the troubles I went through. She cared and she did what she said and took care of it fast. I she was great! And

Justin and Daisey were amazing. I had a ton of questions and needed a lot of help. They were professional, patient, respectful and kind. They worked together as a team and went above and beyond to help me. The facility was clean and welcoming. They are my storage go-to from here on out!

This is a terrible location. I ordered a unit online and when I got there my unit was locked with a real lock with no access I was there during business hours and no one was in the office and no one answers the phone or calls you back I’ve had a unit with no access that I’ve paid for for days now and have yet to hear from management and when I was there, there was another customer who had been trying to contact management for 3 days at that point so obviously this is a repetitive problem.I would give zero stars if I could. I definitely recommend the new blue mound location the management there is extremely helpful.

Someone stealing other people storage and is the workers because they have access to the lock they give you mean they have copy of the key we already transfer our stuff to a different storage and I won't recommend having your stuff in this storage we left because we got rebbed but if you want to have your stuff here I recommend using your own lock not there lock and used two lock to be safe

Great service

trashy atmosphere most of the time when I go visit my storage. Then you have Hanna who likes to harass me for stupidity when I'm there. (If you have a full storage and you're trying to pull things out how can you not help not put things in the hallway this is what Hannah was harassing me about. Then she had the nerve to talk s*** when I told her I was going to report her for harassing me. LOL so funny but she's a manager what a joke.

Friendly staff and secure clean environment !!!

They won't/ don't answer the phone!!!

My unit got broken into. The lady here profiled me and said acted like I was breaking into the units when I reported to her that my unit has been broken into she didn't even call my wife and tell her that her unit was broken into because she was too busy on her telephone when I got there and I had to go up there and and walk the area to find out that my own unit was broken into so she's not clearly doing her job someone needs to fix this because it's ridiculous I'm to the stage of where I want to sue her because she has profiled me and I'm a black man my wife's a white lady it's it's the crazy the lady that profiled me is a black lady 625 Stella Street the people with profile you

This place have communication issue , they will charge u 20 dollar fee if u wana pay over the phone , 10 dollar with automated system, rent due on 1st they u send u bill middle of month , with late fee, I recorded the conversation complete rip off, they think 20 dollars is pocket change, 0 star

It's modern!!! There's apps. Look out world!!! Here comes p.s.

Friendly staff and clean.

The young lady at the desk was very nice she seen that I was standing with my cane and she made sure that I had a chair to sit in.she had a good sprit about her. Thanks

Nice facility. Bad part of town. If you need a cart to use to move your stuff around you need to go before the office closes because they lock them up when the office is closed.

I regret renting from this location. It's difficult to get to from the freeway. Also, every time I have come there was always a reason I couldn't use the equipment that us supposed to be included in the rental of the units. They leave at random times so you can't use the equipment and then they close up so early. This is just a big regret on my end.

I am currently on a deployment, while I went through each document with them and was told there would not be a price adjustment and continuously asked during the process and told "nope, you will not have an increase" I still ended up seeing one. I have tried since the month of May when I received the increase to contact the office during operation hours and have had no response. Email might as well not exist since there has been no response. Contacting the customer support line to have them transfer to a number that goes straight to voice-mail. It is sad that I am having to depend on other people since I am not in the state to deal with this and go to an empty office. Hopefully this will cause a response, since one has no been had by other means.

10/10 recommended! Hannah helped us out with everything. So nice. Clean facility. She was patient. She was a darling

very bad service too slow and closes the office during service hours

For storage it's fine. For navigating the building, it's nuts. It is just a behemoth of a place, so getting around is hard and takes a while

Daisy was professional and courteous. Facility safe and clean. A

I believe her name was Tiffany but she was very helpful and made my move less stressful

Ms. Tiffany was a sweetheart.. she went above and beyond to help my mother!! Im so happy to have came to this location 🥰🥰

I once gave this location a 5 star but the price jump is ridiculous. Started out at 89.00 within 1 year at 148.00. They claim the property taxes are driving up cost. Smh. I believe the shareholders bonuses are driving up cost. Looking around for a more affordable unit.

This is one of the worse business ever. I’ve rented a unit from this place for 3 years and it seems like throughout the year it get worse. I have to say that since I’ve been there I have ask to speak to the manager and never have I heard from her. They go up on your lease and never tell you. Until you go and pay they hit you with it. They don’t have dolly’s for you to move your stuff. They locked your storage a week after your rent is due they cut locks on the 21st and they auction your stuff even if you call to tell them you are late because of an emergency they don’t care. And you never find anybody in the office. This is so unprofessional they don’t go by what they say and there no one to talk to. I hope all public storage aren’t like that but this one definitely don’t deserve to run a business. FYI they switch employees every month. That tells you.

Nevada was very friendly and so helpful!

We are please to have Mrs Nevada at this location on Stella Street. She is very nice and polite and have my paper work pull up when l walk through the door

Mis Nevada got me in and out quick

I just rented my second unit at this property. Nevada made my entire experience a breeze. She was knowledgeable, efficient and expedient. I especially appreciated her wonderful attitude. She gave top notch customer service.

I wanted to thank Nevada for her help locating a 5x5 unit for my TCU daughters belongings. After a mishap at another location she was able to find us a 5x5 unit not to far from campus. I really appreciated her help since we aren’t from the area. Nevada will help you if you need it!

First off, I would like to say that Miss Nevada, the property manager, is 5 star customer service. Both elevators went down today while I was moving in to my 4th floor unit and she was very apologetic and helped me upload my moving company receipt so I could make a case to corporate to be reimbursed for the extra time I was charged for my moving company taking longer due to the broken elevators. She was very understanding and helpful.

Ms. Navada , the manager at this location, provided us an atmosphere of courtesy and professionalism. My wife and I (Phyllis Jones-Thompson & William (Bill) Thompson appreciate her excellent spirit and personality.

Ms. Nevada at this location was a pleasure to work with.

Nevada is always helpful and professional!! Her personality is awesome and friendly. She made sure everything was explain and we had no questions during or after our transaction. We appreciate her

Clean friendly and safe.

These folks really go the extra mile to make sure your locker remains safe. Nevada and David noticed that I left my unit unlocked on one of their patrols and notified me promptly so I could come by and lock it. Thanks guys!

Nevada was very helpful and was very protectful of the storage units! She’s doing an amazing job!

Im so glad ms. Nevada was here to help us shes all was helping ive been here a year now

I would like to say that I'm grateful with Public Storage because I showed up after the time I was supposed to be there & they were about to close for the evening but some sweet Women (Linda & Nevada)were able to assist me & got me a Great Deal! Thanks to Linda & Nevada! Y'all turned my bad day into a Great One!!! Love Amazon guy

After reading so many good reviews on Ms. Nevada, I wanted to meet her myself. Went in to make a payment, asked who was she and was she there? She looked up from the desk and said, I'm her! She gave a pleasant smile, and took care of my payment! It was nice meeting the person I'd read so many good reviews about!

I was having a difficult time and the property manager Ms Nevada at the Stella street location make it a great experience every time since. You are awesome. This will always be my choice in storage facilities. Thank you over and over

Ms Nevada was very helpful and solved my problem very fast…and very friendly

I wanted to say that the manager at this location, Nevada is absolutely amazing. She went above and beyond her job title. She has a heart of gold and a beautiful soul. I highly recommend using this location for your storage needs. Nevada is more than a manager, she actually cares and that something that can help heal in today’s world.