Very kind and very professional, the girl from Frondesk.
Well the service from the property manager was very good, but they are severely understaffed. She is having to run 3 different properties. The one complaint I have is every time I turn around they are constantly increasing the rent rate. I have been a long time customer and they charge like I was living there! No discounts for longevity or anything like that.
Great service!! Highly recommend
Billie Jo and Anabel are amazing! Very helpful and great attitudes!
Anabel was amazing!
Professional and helpful!!
Will definitely recommend to anyone needing a storage unit!!
Crissy is amazing and truly an asset to public storage. From excellent customer service to assisting with locker clean outs and even helping with a lost lock code. She deserves a raise!!
I got extremely great service from your employee Denis
The place was well organized and clean
Thankyou so much
The service was great
Denis was so very helpful
And gave me all the information i needed
Thank you for excellent service
Anabel was such a great help and made my move in so easy. She has such great customer service. She deserves a raise!
Thank you Anabel for helping me out when my main office was closed! you were so helpful with everything
Anabel was such a great help when it came to my move-in such a positive attitude if I could give her a 10 star review I would!
Anabel always has such a positive attitude every time I come to make my mom’s payment she gives great customer service!
Anabel was great Ty for your help
Anabel and Erica were so amazing and helpful moving me and my roommate in this past week. They were amazing!
The Mccart facility is clean, well lit, and secure but the staff is the main draw. They were understanding and did their best to help in a rough sitiuation.
My experience was wonderful, Erica and Annabel were very knowledgeable with our questions, And it was a delight speaking with them.
The staff was very understanding and cooperative when I moved from large unit to a smaller one. I was very satisfied.
An excellent experience because of the juju level of care and attention of Bradley. It was refreshing and so wonderful especially after having had a horrible experience at another Public Storage location. He was friendly and helpful, the facilities are clean.
Area of improvement: gate access. The app doesn’t always work, however, I don’t fault Bradley or the property manager because had the same issue at the other location so maybe it’s technology.
Tina was extremely helpful and helped me with my account
Bradley was a great help. I felt welcomed. Great customer service skills.
I have been a long term tenant. Annabelle and all the staff Have been very helpful kind and courteous Thanks
Yes had a great service thanks
Kayla, Jasmine, annabel were amazing!!!!!
I'm giving 5 stars only because of one employee in an otherwise pretty horrific day. I recently moved to 10 acres in Oklahoma from FW and was in town when my truck's axle gave out. Long story short my truck gave out in the middle of the gate and then it started to pour down rain.
Ever since our two month old baby passed every day has felt like this...stuck in a situation borderlining feeling helpless and then a thunderstorm decides to join in. Regardless, Tenisha from public storage really improved the morale in this situation. I won't go into the negatives (that's another review for another day) because I really want to emphasize the power of kindness and compassion for others. Instead of elevating the situation and making it worse she remained professional and helpful. I wish we all chose to go that route because lately I have seen grown adults choosing to offer malice instead of kindness. Tenisha chose kindness and we will forever be grateful for her turning our day around.
Austin did a great job of assisting me.
Great employees as well as location. Tanisha was prompt, efficient, informative, and super helpful!
Anabel & Derrick were super nice and have great customer service highly recommend this location. Thank You for all the help!
Bill helped me out a lot with the process of renting my first storage unit he’s very kind and knew helped me pick the perfect size ! Excellent service
The facility is secure and Sasha was extremely helpful with getting everything set up. Reasonable pricing and I would recommend it if you are looking for a place for storage.
My husband and I came in the other day to look for a storage unit and we had the best experience thanks to Sasha! What a rockstar! She was very knowledgeable and very sweet, she was able to answer all of our questions and make us feel comfortable about leaving our stuff here. We are so glad that we decided to get one.
Great job!!
I needed an affordable space to put my things. I was well informed about how payments could be made and how to avoid missing any. The staff is very friendly. Just moved out today.
Shasha was awesome did great work at the desk got me a storage quick and showed me around and how to get into everything great job and support from staff
Me and my husband came in the other day to look for a storage locker and we had the best experience ever thanks to Sasha! What a rockstar! She was very knowledgeable and very sweet, she was able to answer all of our questions and make us feel comfortable about leaving our stuff here. We are so glad that we decided to get one, we will definitely be referring! Great job!!
I have been using this facility for awhile now. I came by the office on August the 30th and met the newby. Sasha was so helpful, kind and friendly and we need more people like her in this world.
I have been using this storage center for a little over 6 months now, and have no complaints. I have had no problems with my unit or property damage issues. The staff member Daisy has been very helpful to me. She waited for me to load up my unit, even though the store was closing soon. She also aided in finding a solution when I misplaced my storage key. I would deem this location as reliable, and safe
My dad went to move in his stuff in today and ended needing a second unit. Anabel helped him get the second unit and made the process so easy for him great customer service.
Annabelle went out of her way to make our experience a good one. Our guy had to go to a store in Akron OH to sign some online paperwork and THAT owner called her and let her know the paperwork was completed. Annabelle made sure that we didn't miss any deliveries to our unit. Further she reached out to the Trucking Company to let them know she was ready!!!! Thanks for the Great Service!!
I love the property it is so clean and the staff there is wonderful!
Dani was so helpful and made the process so easy. Very friendly, I really recommend having her help you!
Randy is extremely helpful and pleasant. Highly recommend this location
Great customer service and Dyana explained everything to me and was very knowledgeable of what she was talking about. Provided the best customer service and took care of my needs. Thank you Dyana
| Professional | Courteous |Efficient | Helpful |
---
While looking for help with storage needs, I first visited the location at Cockrell Rd but could not find help available when I needed help, which led me to find help at the closest location on McCart Rd. I have to commend the PS staff Dyana who I met earlier at the Cockrell location, she offered to help if I visited the McCart location, which I did. She went over and above to help ensure concerns were resolved, all in good timing to allow for me to go about my day. I highly recommend this location (3500 McCart, Fort Worth TX 76115) for anyone with storage needs.
Cory explain everything to us. Excellent service thanks!!!
The lady dyana at the front desk was very nice and friendly. She was very helpful and nice
Very helpful and friendly service.
Dyana is AMAZING. She takes great pride in her job and truly cares about the security of our belongings. She even gave us tips on how to keep our furniture safe and dry. She found us the PERFECT unit and even cleaned it out. She makes sure that facility is SPOTLESS and bug and rodent free. We loved the facility and the security but Dyana is the main reason we rented. She made us feel comfortable keeping our belongings there.
the unit's are nice & cool
Thanks to Dyana for her patience to help us figure out everything we needed!
Dyana was very professional, helpful, nice, and knowledgable about the units!
Ms. Loretta was very helpful in answering all my questions
Great service, great people love the environment.
Loretta was great! Very friendly, helpful, and informative! Great customer service!