Mrs.Sheri was friendly fast and really helpful with information about the units for rents. A wonderful interaction
I highly recommend this public storage this sweet lady named shadda helped me get a storage unit thank you so much
shadda was a big help today thank you !!!
Shadda was such a good help today
RAT INFESTED! Ruined our stuff. Staff doesn’t care a bit about it.
rats. lots of them. multiple pieces of furniture ruined. We complained often and all they would do was hand us a pack of rat poison. Staff was friendly and as helpful as they could be under the circumstances.
Fast easy service and excellent customer service.
When I went in I was confused, I didn’t know what I was doing. When I got inside Katelyn the worker helped me out so much! she helped me find the right storage unit I needed. she was so patient and understanding with what I wanted! She even helped me with going over the code so I could get in and not have any trouble. I will so be telling everyone to come here and talk to her!
One star is generous. I rented the space via the app and showed up the next day with a U-Haul to unload. No office - big sign says “call this number for customer service.” Went to the gate, used the app for access and got “out of range” no matter where I stood. Thought I’d try the “get access number option” which returned “.#” - obviously not an access code. Called the customer service number and went into voice mail nightmare. Found an option to “speak to the site representative” - you guessed it: went to voice mail. Now it’s raining. Waited five minutes to get a response. Five hours later, still havent received a call back. Went down the street to Cube Smart - great onsite staff who set me up in five minutes.
(Updated)
Updated to three stars. While I didn’t get to store my things here, I did get a call from a customer service representative today who cheerfully refunded my money, and apologized for what were a constellation of mistakes that led to my perfect storm of not gaining access to the facility. Their willingness to own the problem, explain the situation and apologize is exemplary. I do think my experience was an outlier and probably very unusual. Therefore I’m changing my rating to three stars.
Best deals for storage in Eastridge. Shadda was so nice and explained the process of renting a unit quick because the office was closed. It was so simple. My friend got a unit in less than 10 minutes online. She asked us to share on Google how great our experience was. Great customer service and she saved the day because we almost thought we would have to go elsewhere since the office was closed due to a remodel or something if I remember correctly. Thank you for suggesting online site.
Shadda was polite and knowledgeable as she helped me with my storage needs, she made the process fast and pain free,thanks guys.
Great staff, super helpful!!
Excellent service, quick and easy!
Katelyn is always so sweet and helpful.
Very helpful and very relevant
Very nice units. The grounds are kept very well. The gate system works from your phone, or keypad...flawlessly.
Katelyn is sooooo wonderful!! You need more Katelyns at all the locations!!
My visit today was awesome. Thank you Sheri for being extremely helpful.
Sheri was great such a big help!
Sheri was the best. She took her time to explain everything and didn't rush at all.
Katelyn was such a big help! She’s very sweet, patient, and knowledgeable. While I ended up not reserving at her location… she still took the time to help me find another Public Storage location, rates, and reserve. Thank you for your help!
I went to this location several times and the door was locked each time while having an open sign. I was very displeased with this location initially, however, today I was assisted by Sheri and she was very pleasant and informative about the entire process. She also apologized for the inconvenience in the past and explained the reason why the door could have been locked. I’m glad I came back because I got exactly what I needed
Space was very clean and Sherri was extremely helpful!
Outstanding customer service. Very quick process. She was very pleasant. Come by and check them out.
Michelle is Very knowledgeable and friendly..Highly recommended
I have known Shari since moving in a few months back. Always a casual, pleasant interaction. Today while she was making her rounds she stopped and we spoke about various things. Was working on my van and not having much luck with what was needed. When she came by we said our hellos and she continued her rounds. At that point I was able to finally make my troublesome adjustment. When she came back I told her she was my lucky charm in completing my work. That sparked out friendly get to know each other conversation. Thank you my little lucky charm, it was a pleasure getting to know you.
RATS! NO PEST CONTROL SERVICE! POOR MANAGEMENT ON LOCAL AND DISTRICT LEVEL! I lost over $8000 and 30+ years of memories and inventory that were ate up by rats. There was no preventative pest control service in place and when they found out about the infestation they never alerted the customers. Fast forward, my items were visited 3 months later after their ridiculous insurance paid me only $150 and IT STILL HAD RATS CRAWLING IN IT with no pest control in place!!
Good place to rent a storage and sheri was asome person.. explain you what you need to know bout the storage..
Great customer service from Ms. sheri
Sheri took care of us. She was very nice and expliend everything and showed us the space before we got it.
Sheri is very informative and resourceful. Beautiful personality
This is the best storage I have had … (Dustin & Mrs. Sheri is very awesome 😊
Sheri at Public Storage was incredibly helpful and efficient during my storage rental process. She patiently answered all my questions, provided useful suggestions, and made the entire experience smooth. Her friendly demeanor and professionalism made me feel confident in choosing Public Storage for my storage needs. Highly recommend Sheri at the Public Storage.
I had a mix up with my storage payment and Brooklyn was very patient and helped me get it resolved. She was very helpful!
Dustin was very patient with my mother who is almost 90 years old and answered every single question she had with only kindness and patience, you don't really see that alot these days anymore
Dustin is always ready to help and if he can't answer a question he will find someone who will very fast, great location
MICE AND RATS they will let your belongings get destroyed and will do NOTHING they will tell you file an insurance claim and not do anything about the situation there was constant poop and ants in my storage and ALL THE UNITS NEAR ME!! I told them for months and NOTHING!!! I moved and had to throw away half my stuff lucky I had renters insurance!!!
Dustin was very helpful from the time I walked in and until I left he answered every question he kept a smile on his face and he made me feel welcomed he didn't rush me or seem annoyed by my questions. I would appreciate Dustin for being humble and so kind.
I had love the service I got today with Dustin he answered all my question great place 😘
Rebecca was fantastic! I was helping my brother (with mental disabilities) and she was so patient, understanding and thorough. She walked us through the process and explained and demonstrated how to use the app, multiple times for him. Rebecca was professional, caring and efficient. Also, the unit and property were clean, well-maintained and safe. Thank you very much, Rebecca, for making renting a storage unit such a pleasant experience.
Dustin was awesome, he helped us earlier this week and it was the easiest move I’ve had so far
A guy named Dustin helped me with everything that I needed, and provided excellent customer service, definately a great storage option
Dustin was so helpful made renting this unit the best decision I've made....
Thank you Shadda for all your help. You made this moving experience much more smooth.
Sheri is always wonderful to work with. I'm glad I came to her store for my storage needs. Unfortunately, the storage has a rodent issue unless you choose the storage inside the building. Nothing was damaged, but rat and mice droppings almost everywhere.
Great experience, Craig was a great help and a great asset to your company
I have been in this unit for about five years my husband passed away and I was not allowed to get auto-pay because it was his account even with the death certificate but Sherry is the first one that has accomplished this for me and I am so appreciative thank you so much
Sheri has always been very courteous and helpful about my rental space. I rented with Public Storage years ago at a different location. And they were great as well.
Updated - They fixing the door to the indoor climate controlled. They are saying it will be 3-4 weeks. I have been told this for several months but the seem to be taking action. They appear to be taking it serious.
Wonderful working with them here. Staff was perfect and awesome. Friendly, easy, and very accommodating.
Hello , Sheri was extremely helpful and polite, I will definitely recommend this location to all my friends and family, Thanks
Sheri was very helpful. Very friendly!
Sheri was great handled all my needs with ease!
Sheri provides excellent customer service. She always does her best to take care of her customer's needs.
Sheri was very courteous and helpful
Great service nice people. Very clean.
Sheri was very helpful and showed me around. Nice clean spaces. Enjoyed my visit and got great info.
Great customer service and nice storage units. Craig helped us when we mistakenly reserved a unit at the other location on Ringgold road, and he sorted through it all.
Sherry did a wonderful job today we had a great experience today and thank very much for having us today
sheri is cool, got a deal !
Friendly and super helpful. Sheri helped us for everything we needed
Mrs. Sheri is amazing. She thoroughly took care of my rental needs and even gave me a bottle of cold water on a hot summer day. I highly recommend this location and the wonderful staff working at this site.
Great experience!! Sheri was great, super professional and helpful!
Rebecca was very professional!!!
Sheri was super nice and friendly helping me set up a unit and explaining everything thank you Sheri!
Sheri is so wonderful and very nice. I was unloading my U-Haul into my new unit and she came to welcome me. It was so hot outside. She was very thoughtful and brought me some cold bottled waters.
Sheri is is such an amazing manager and wonderful help. I reccomend this place very much.
Sheri J is the Best Customer Service I’ve had anywhere since COVID. Thank you so much for the easy & friendly service. Sherry H
Sheri was very sweet and nice and helpful!
Very nice lady and respectful and helpful Ms. Sheri...thanks for the great customer service
Sheri took care of my rate decrease of my unit and also helped with safety issue. Thanks
I had Karen she was great, very kind and nice property nice and clean
This is the most expensive storage facility in town and don't get behind they will hit you for every fee in the world. I am surprised they don't have parking meters in the lot. They are horrible
Just what my husband and I were looking for for our seasonal storage items. Nice, clean, and everything went smoothly. When we got there to get our lock and whatnot the lock was missing keys. Raven was so helpful and nice. She replaced the lock with no problems .