Public Storage Self-Storage Units at 6497 E Brainerd Road, Chattanooga, TN

Craig was awesome. He is the best customer service ever

Aimee deserves a raise! I always see her working hard and she even offers to help us put our trailer up! What an awesome person!

Aimee always talks to me and my boss, asking us how our day was. She stays doing her rounds and keeps the place well maintained.

Great place, safe and secure, property staff are amazing. One of the best public storage facilities in Chattanooga…

Got to public storage at 4:45 to ask about closing my account. No one was in office. I decided to go ahead and get my things and turn my lock in to the box. A lady was walking with a trash bag and looked at us like we were stupid. And said it closed at five and we apologized and was just trying to get my things quickly and explained we put the key in the box she continued to look at us stupid and said do you need help getting off the property over and over. We said no we don’t think so??? Not realizing that the gate was “closed” and she didn’t bother informing us we were locked in. Super rude and I’ve been at this storage unit for years. Lovely way to treat your customer that you over charge $108 a month.

Aimee is really amazing at her job she need a raise really responsible and respectful

Aimee was polite and informative. Neat and clean appearance. Sweet Lady.

I've been at this storage unit going on about 3 years, when I go in and see Aimee, she's always the sweetest, and she makes such a big effort in remembering my name, I will always recommend this storage unit to anyone who needs one

Aimee is the BEST!!!! I just love the facilities there. She always friendly and is a very efficient customer service representative. If I could give a thousand stars I would.

Storage facility closes waaaay to early. Most working people can't get there in time especially with chattanooga traffic to get something out of the unit. We got locked in at one point along with four other cars and we had to get the police involved just to get out. $170 for non - climate controlled unit outrageous. We started renting at $ 60 a month and it jumped $110 in a year. Why? No one is loyal so we are bailing out this Sunday. Thank goodness. There are much better facilities in chattanooga, do your research.

Amazing experience with Aimee for helping me with all my storage needs! Professional and so sweet.

I like the people here they help me with all my needs aimee was professional she explained everything I needed to know think you aimee

Amy is the BEST!!!!! This storage is a great place. Very clean and well kept!!!!! The property managers are very professional, friendly and helpful!!!!! ( true statements). My items are well kept and safe!! I believe the property manager takes great pride in her work and it shows in her management of this facility!!!!! Kudos Amy and thank you for running such an exemplary establishment!!!!!!! Be Blessed

Aimee is by far THE BEST 👌 of them all since I have been with Public Storage!!

I would like to send a Shout Out to Aimee for her friendly oustomer service. She was very helpful and took excellent care of me!

Aimee was very helpful and courteous as always

Amy is always a great pleasure to work with thank you for always helping & being so kind! -Alice

Two times we have reserved a unit online with promise of first month being $1. Both times we got there and the unit we reserved wasn't actually available. Last time they told us we could have the next size up for the same price. But not for a dollar thr first month. Full price. Then three months in they raised the price by $60. So by the forth month we already paid $240 more than it should have been. Now they are raising prices again, another 30%.. Yhey never tell you they are going to raise prices. No phone call, letter, or email. So if you reserve a unit size or a price, know that they may not have the unit, and the price will raise 20-40% every 3 to 6 months and they won't tell you first. Also, try to email or call anybody through the website or app is pointless. You won't get answers or contact. Don't rent here longer than three months. Long term rentals doesn't work out well here.

Bait and Switch. Doesn't want to keep long term renters. We asked for a certain size based on what we could afford. Reserved online because they advertised that first month would be $1. When we got there they said they didn't have the size we reserved. They said we could have the next size up for the same price. So we took it. Paid the bill today and it's $60 more than it was supposed to be. Storage unit office is closed, door is locked. No chat option online stated on the phone recording. Nobody answering any phone anywhere. Four different phone numbers and they all reroute to the same prerecorded menus with no real options for help. So, didn't get my $1 first month. Didn't get the size I reserved. Getting no help. Getting $60 price increase for a unit we didn't originally want. Once you move in they raise the price 20-40% every four to six months. They don't tell you first either. No letter, text, phone call, or email. You log in to pay your bill and it's 45$ more than it was the day before. They priced themselves out. Now you have to pay more now or pay to move elsewhere. Feels very predatory. If you reserve a rate or a unit size, you may get neither, and at this rate if you rent long term, expect your price to double within three years.

Had an issue with billing and corporate. Amy at the 6497 East Brainerd Rd facility went above and beyond to keep me a happy customer. Good customer service goes a long way with me.

Ms. Amy is the best! So friendly and polite. If I have questions or concerns she makes sure she returns my calls. We were very lucky to find this place, it's close by, it was clean, and most of all a great price. Thanks Ms. Amy for all you do!

If I could choose a different storage facility I would. Public storage went up on my rent I was told that they could go up on the rent anytime they choose but they wouldn't change my due date. Who pays almost $200 for a a storage rental. I am very dissatisfied I would not recommend public storage to anyone.

Aimee was a delight, she was quick to answer my questions with a wonderful attitude! She was a pleasure!

Amy is a treasure! Upbeat, friendly, professional, helpful…I could go on and on but then you’d think I was a relative. Lol. Space is easy to get into and clean. I can’t ask for more.

This was the perfect location for us. Aimee was very nice and helpful. She even made phone calls to help with my online reservation. Thanks Aimee for your patience 🤩

Was great at first. But since we started renting a space, our rent has more than doubled. I have revised this review to 5 stars. The morning after I wrote this review, I was contacted by my Public Storage location, and my rate was decreased to a much more reasonable fee.

Great experience. Shadda made renting our unit extremely easy and quick!

I rented a boat storage space from "Aimee" at the East Brainerd Public Storage facility. She was very helpful and thorough in explaining all the options, prices, terms, etc. She made the rental process a very pleasant experience. She is an asset to the company.👍👍😁 Barry Wilson Chattanooga, TN

Rebecca, property manager, is very honest and professional. She has provided quality customer service and has assisted me several times regarding my unit. I have rented units in the past at other Public Storage locations and they face the same issues with pest and maintenance. Overall the service has been great.

Was in unit for 5 months and they raised rates by 30%. After a year, it's almost double the price. Just got hit with another price increase. They'll keep hiking prices every few months until they run you out. They're also open weird hours and will lock you out or even lock you in if the office randomly closes and their hours change.

Rebecca, property manager, is very honest and professional. She has provided quality customer service and has assisted me several times regarding my unit. I have rented units at other public storage properties and they face the same issues when it comes it pest and maintenance. Overall the service has been great.

Public Storage may be the literal worst. They will basically scam you with a great up front rate then a few months later, completely change it up and the monthly cost will substantially get raised for no good reason whatsoever. Just rent somewhere else and save yourself a massive headache, and money in your pockets.

I’ve heard these guys sign you up with an introductory rate then after a couple months up it. Pretty crummy if you ask me.

Wow, this is awful. Public Storage will pretty much scam you with a good up front rate then a few months later, completely up the monthly cost substantially for no good reason. Let me do you a favor and request you just rent somewhere else.

love this location, always clean and friendly staff, especially Rebecca.

Rebecca was amazing and went above and beyond for my needs

Thank you sha.dda

Mrs . Shadda , was so helpful today , she went out of her way to make sure I was ok with my units. She went above and beyond and helped get my rate lowered after it went up. Thanks for your help. It truly made my day.

Property is always ran good and clean. Shadda was a big help this morning with my unit. Thanks

Rebecca was super helpful during my visit, fantastic place.

Rebecca always has a smile on her face and cares about about her customers!

Worker, named Craig, was super nice and respectful. He showed me around and the establishment is great!

Miss Rebecca has been so helpful here at the public storage on East brainerd road and I am so grateful for her help she has just been so kind and I don't know what I done without her her guidance

Great service Becky

Rebecca is truly amazing and always has a smile on her face.She always checks on my family and there to answer any questions I may have.

Ms.Rebecca is a very nice lady and me and my family love her she is a 5 star

Rebecca has been an essential help to my mother Alice while she’s had her storage unit! Keep up the great work thank you!