Gina explained everything in detail and how we would be a great fit for our storage she is a great representative for this company and very patient
Great customer and have a lot of patience with me Gina and Darnisha the best customer service support. Thank you ladies for all your support
Sierra was a amazing help at wheatsheaf . Rented my space with her today and she explained everything so well and very upfront with me about everything I need to know. Thank you Sierra.
property manger Gina was great ! she was very helpful and answered all my questions , appreciated all her help I give her 5 stars .
Horrible communication.
October 14, I signed my lease with this company. Literally a week later on a Sunday morning at 9am I received a phone call that my monthly payment was past due. I asked how if I literally just signed up and paid for the first month last week. Confused, A week later I received another phone call regarding my bill past due. Again I ask how. After a few minutes of going back and forth the representative apologized and we ended the call. November 13th I recewived another phone call that the payment was past due. (SMH) here we go again.
I asked this rep, How is it overdue if the bill isn't due until tomorrow (Nov 14) she then put me on hold and said Yes, Sorry you are correct the bill is due tomorrow. This is just a courtesy call to remind you. I said okay thank you. November 14 comes I go online to pay the bill and received a $30 late fee. When they called me today again to ask for payment of the late fee. I asked how did I receive a late fee if the bill was due on the same day I paid it. She explained that the bill was due on the 13th which was the day before it was paid which was the 14th. I asked how, I have an email that says bill do on November 14th. 3 other people called me in regards to the bill being past due and confirmed it was due on the 14th once I've corrected them. Nobody never said anything about the bill being due on the 13th. Now all of a sudden it was due on the 13th and because it was paid on the 14th I received a late fee. Then the rep says I was trying to waive it for you but Public Storage require customers to be a customer for at least a year before they waive any fees.. Ridiculous I rented this storage due to me moving my business and needed some extra space, However I will be canceling this unit and finding another storage facility in the area. To much miscommunication for me.
Sierra and darnesha were such a amazing help renting my unit today. Keep up the amazing work ladies.
Gina was a life saver. I have been crunched for time and needed a different option for my storage situation. Gina was so kind and happy to help. She empathized with my unpleasant reasons for needing storage and was so patient and caring through the whole encounter. She very quickly was able to find me a unit that fit all my needs; space, financial, and even location in the building I preferred. I love that I was able to build some rapport with her as I see her being the person I seek out for any future assistance with my unit. Thank you GINA!!!
Went to go rent a unit today, the young lady Darnesha helped me with all my questions and gave a great and amazing service. She is the best!
Sierra customer service was great. Work with me and telling me all different spaces and prices for the best unit that works for me. Thank you for your time Sierra.
From the moment I walked in the door Sierra greeted me well, rented me a unit fast and also walked me to my new unit. Thank you Sierra.
Sierra was great help with the help of my rental and also bilingual speaking Spanish is amazing for a person like myself . Sierra explained everything to me so well I love the service I got here today.
Gina was very helpful and nice help out with everything she has a good heart in helping others 😀😀
Had some life issues in the last few weeks. But the reception here on Wheatsheaf made the troubles drop away to good old fashioned service excellence from Gina...was nice to see this at public storage!
Gina was very helpful and a pleasure to deal with.
Very helpful person they cannot be replaced Gina. Thank you.
Gina and Sierra were very helpful, extremely knowledgeable, and patient. They explained everything I had trouble understanding I'm very grateful for their patience.
Sierra and Gina are awesome they go above and beyond to help us out with payments and issues and trust me I'm always bugging them. They're always helping us with a good attitude and a smile. Thank you ladies so much.
Sierra & Gina I just want to give a good compliment to Sierra & Gina for the wonderful work they do with the customer like my self. Keep doing what you know how to do best thank you and God bless you 🙏
Words can not express how grateful and appreciative I am for how I was treated by the employee Gina. She treated me as a valued customer answering any and every question I asked additionally she seen me fatigued working on the unit and immediately offered me a bottle of water. Highly recommend this location!
Gina and Cierra are the best. There customer service skills were impeccable. They took away all the stress of completing the rental on line. Thank You
Sierra & Gina take was great helping me put my acct up to date and also transfer me to a smaller unit.
Gina and Sierria were amazing really helped me out thank you again !
I came in to the wheatsheaf storage unit and talked with Kee and she was so attentive and accommodating. She was awesome! Hope every employee can be like her!
Just visited and set up a storage at 2190 Wheatsheaf and Josh who worked today 7/26/2024 was extremely helpful and really helped my 71 year old mother get what she needed. His service was exceptional.
I had the greatest experince today with Kee and Gina. Kee was very helpful and detailed she attened to my needs and was very friendly Gina was very friendly as well i truly appreciate them both and will be back soon!
Received very professional customer service by Gina, helpful and respectful.
PROFESSIONAL. Pleasant and detail oriented when going through the rental process. I definitely would return and recommend this location to others. Keep it up. 👍
From the moment I walked in to the very end GINA was outstanding. Her friendliness and accurate information made the process so easy. Keep it up girl I loved your personality.
This storage units have rats. When we made a complaint the manager was very unprofessional and rude. He didn’t want to help us move to another unit they would be rat free. Instead he kept reminding us that we signed a contract and that we have insurance. I informed him I know. That still doesn’t mean I want my stuff chewed on by rats. Unfortunately we will have to take off and pay full months of rent of storage. I will never recommend this place to anyone. Stay far away! Plus they went up on the rent even though the are rat infested! I warn you please stay away from the place!
Gina was so helpful to sign me up and helped me move an extra cart. She DID let a piece of furniture fall off which scuffed it up. 😩 But her heart was in the right place and she's a super nice person. I can tell she deals with a lot and does a good job. Thumbs up to a great person 👍🏻
Best storage place and very convenient easy access drive in and drive back out👍
Went this morning to get a unit at this location and the ladies Gina, Sierra & Darnesha were such a great help. Explain everything so well to me! Outstanding customer service.
Chuquese and Darnesha was very kind and helpful with my move in today. Great customer service
"Exceptional customer service experience with Gina! Her professionalism, patience, and dedication truly set her apart. Gina went above and beyond to ensure my needs were met promptly and effectively. Her friendly demeanor and attentiveness made the entire interaction a pleasure. I highly recommend Gina and this service!"
Wow! Amazing experience here with a young lady named darnesha! She walked me and my wife thru the rental agreement process and she had a lot of patience with us! Hard to find great help around here! SHE NEEDS A RAISE!!!! Thank you for the great experience
The unit itself was fine, but about a year into renting we got a call saying that a bunch of units had been broken into and our stuff might have been stolen. Their one job is to protect and secure the units. After that happened, the prices went up ? We should have gotten a few months free due to our unit being broken into (the lock being broken and our unit rummaged through).
This location is weird to be I started using their storage services by paying around 200 something dollars and so far it has gone up to 450 something which is crazy how they keep up on increasing the cost
I’ve been using this facility since the end of December 2023 up until now March 2024 and the short time I’ve been with them has been extremely pleasant. First let me start by saying this facility is well kept, clean, quiet and very secure. You really have a peace of mind in this place as far as knowing your property is as safe as can be. Darnesha, the woman in the office is so friendly, patient and extremely helpful..she’s literally made every and any concern I’ve ever had such a breeze. Then they recently hired a 2nd girl who’s new by the name Gina. When I came to The Facility today 3/13/24 she was by herself at the front and gave me a heads up before asking my questions that she is new and is still training but will try her best to assist me as well as she can. Which I respected so much and she was way more knowledgeable than I think she even realized initially and answered my concerns practically as good as Darnesha did when she walked back in. A+ to this place and the wonderful women that work here making everything as helpful and convenient as possible.
Great experience has soon as I walked in there customer service was great I would recommend to family and friends
Great customer service I love the way they made me feel when I walked in
Jaime great customer service
Samantha she is wonderful help me for everything
Clean place the girl that runs it al
Thank you Samantha for fixing the lock on my storage I really appreciate your patience and your hard work
Samantha is excellent help. I appreciate her help with everything thank you so much Samantha
Samantha has always been there to help out, whether it was questions about payments or upgrading to a bigger unit. Definitely recommend this place if you need extra storage space.
Samantha was an excellent help. She went above and beyond with her professionalism. I can't thank Samantha enough with all the information she was able to provide me with storage. She is very kind, knowledgeable, and excellent help. If I could give her 10 stars I would. Thank you Samantha for your kindness and help with providing me all the information I need to store my things.
Samantha was very Helpful
Tailor was extremely helpful in answering all my questions and concerns. I appreciate his help today. He was able to keep a pleasant conversation going and assisted me with the dolly to load up. Please recognize him and his hard work. Thank you for all your help, Tailor!!!!
I can't rave about Samantha enough. She helped me with questions, and she was so thorough I came back 2 weeks later to solidify my storage with her! She was able to joke with me. Explain all the terms and conditions and answer every question I posed. She deserves some recognition for her A1 Customer service. Thank you Samantha for making my personal moving process that much easier. From tours to invoices, terms and handing me the keys. I am happy I was able to do it with you!
Samantha was a gem in helping me determine what size unit I needed
She was very professional and polite as I explained the situation I was in and why I needed the storage. All public storage locations should have such a great employee.
SAMANTHA thanks for helping me get started and explaining everything to us in a very easy way to understand thanks Me and my husband I appreciated that stay safe
Samantha it’s a excellent help she helps me out a lot all the times when we need help . I really appreciate you thank you for all you do it means a lot
I had a great experience with this location and would like to thank Samantha for all of her help while I was there and with closing out my account.
Best storage place ever , very nice employees
First time being at Public Storage & it was a great experience. Stephan is an amazing worker. I want to thank him for being helpful and informative.
Samantha is an excellent employee great help. Very polite.
Samantha was very helpful today good employee
We had gotten the wrong space when we booked online, we came in and Ron was helpful and was able to transfer us over to the one that we had originally.
Not open after 6 I work just like they work, but the space is clean
Hours are miss leading
Access limited 6pm
Samantha has been great! We have been using Public Storage for years! She’s been really helpful with issues that come up from time to time! She deserves a big raise
Great person and worker and respectful mel
Samantha was very helpful with assisting me in finding a unit a few months ago. She is very knowledgeable and I continue to see her keeping up with the facility whenever I am there.
Sam and Melody were very helpful they helped my mother and I rent and move into our unit with no problem.
Mel and Sam are such big helps! I didn’t get a unit but they helped me figure out what unit would be best for my family and our things. Would definitely recommend this property very nice girls
Samantha is very professional, she's very helpful and very patient, she gave me a lot of info. On the public storage app, she is awesome 👍👍.
I feel Samantha deserves more than five stars. She really deserves ten stars. Everything was excellent with her. I am very happy with the service she provided me. Samantha was very helpful. I appreciate all the help I got from her.
Had very excellent service from Samantha she was absolutely wonderful. I really appreciated her help
Very nice lady very helpful all the way thank you Pearl
I came in today to rent a storage unit and Pearl was very helpful and explained all details and answered all my questions along with taking me to my unit and also showed me how to enter through the gate and into the building to access my unit.
Do not use this facility. Customer service is apalling. The hours are 6 to 6 and you can only visit YOUR things during those hours
Pearl provided great customer service she even called us early to let us know what time will we be arriving for our reservation that we had. She was Very professional and took the time to answer all our question she was AWESOME!
Great experience provided by Pearl. She help us find the unit that best fits our needs. And help us to do the complete process. Thanks so much!
Great customer service 😃….. Monica and staff have great attitude and makes everything simple…. The facility is nice and clean well recommend to anyone in the area 👌
Monica was the best
She was mad funny and helpful and always braking it down for me lol
Monica was very nice and helpful with me getting storage . Very nice lady
Monica was a great big help for me this morning thank you so much for all your help.
Monica & pearl been a great help since I been at public storage. Anything I need there always helpful. I will recommend my friends & family to come here.
I’m waiting for a property manger for 1 hour never showed up for the hold day my door on my storage not open it’s hard to close I called the office no pick the phone I’m a paying Customer and I don’t like this at all!!! I’m mad !! Can manger call me!! This is not professional!!
Very good customer service , I have rented space from this location in the past wich is why I returned . Monica was a joy to do business with.
Pearl was the absolute best. She on point!
The desk employees are great...
But
I paid for climate control, and wasn't told "our air conditioning is broken and we may not have any for...oh...the next few days, weeks, or ?"
Today I went in and found the air unbreathable because someone put ..a gallon? Of mint oil open! In their locker.
You literally cannot breathe. My husband had an asthma attack and all my fabrics, pillows and so on in MY locker are probably ruined.
With no air conditioning there is also no way to clear the air.
Monica was great fantastic property Manger done let her go.
Monica was a great help, very polite, and always had a smile
Thank heavens for public storage and Monica who was an Angel for my family needs in needing storage. She was exceptional and went above and beyond to help us in our time of need.
Monica deserves a raise. She truly cares about her clientele. She walked around and greeted everyone there. She made sure the property was safe. You can tell she loves her job and knows how to handle the business.
Christmas bonus and raise are in order for this fabulous woman. I’m looking forward to seeing her smiling face again here in the next few months.
Monica was very nice and informative.
Monica was a great help walked through each step.
Pearl was very attentive to what we needed. She is great!
Pearl & monica were awesome and helpful they helped make our moving so much easier then expected would definitely recommend these ladies and their company. Thank you so much for your help ladies.
Pearl. Was awesome great customer service and personality
Pearl was very friendly anf helpful!!! Thanks for all you did for me and my family!
Pearl and Monica, thank you so much for going above and beyond. They both went out of there way to make our move happen. They both made contact with me before, during and after our move. Pearl even went out of her way to make sure we had water to stay hydrated. Thank you both for for your hard work and dedication to helping us and making our move and storage possible.
So this place customer service is amazing. I believe the young lady name was Monica I believe but I know it starts with a M. But I’m new to the states and had a very hard time speaking English and her patience with was amazing. She was so sweet to me. Thank you again Monica or M !
Worse service ever!!! Rude and disrespectful!!
Had a great experience today attendant was very helpful and nice
Our storage unit was infested with rats and mice. Feaces everywhere. It ruined upholstered furniture and we had to clean everything else that was stored in there. Management did absolutely nothing about it. This location is right next to a dump. Obvious rodent problems. Avoid at all costs.
All the other fake 5 star reviews, all mentioning great customer service, and employees by name, are ridiculous and obviously paid for. No one talks to storage unit employees passed the check-in day, or knows their names. What a joke.
This place is now locking the doors to get into the storage sheds been using this place for years and I'm not the person on the account so I have to have my mother drive over here from jersey to get in. The woman at the desk is rude af now another code to have. And they always close at 6 another annoyance. Oh and the mice and recent bedbug infestation don't help.
Pearl was awesome. She was so helpful and easy to work with. Great experience.
Thanks Pearl.
Monica was very helpful
Great service and quite knowledgeable
I was greeted by pearl, a beautiful soul and lady, very helpful, she is a God sent. I can't be any happier
Monica and Pearl where amazingly great and awesome in helping me with my units
Monica and Pearl were amazing and made sure we were very well taken care of. Amazing experience.
The ladies that at this storage place are very helpful. They are the best if your looking for a good place to store your things I recommend here.
Ms. Monica is a very nice person alway professional in what she do highly recommend this place for all your needs. Thank you Ms. Monica for all your help.💯
Great experience in the office. Encountered some difficulties online and Pearl was able to straighten out asap! Very helpful and friendly. Highly recommend
Monica gave me a great Deal on a unit also very helpful and extremely amazing professional
Great service, great prices. Thank you Monica 🙏🏽
Monica and Pearl was a great help to me today very nice.
friendly staff && customer service
Monica && Pearl Best Employee Ever
Thank You Guys
Monica was a great person to walk me thru the proscess to moving in to my storage ⭐️⭐️⭐️⭐️⭐️
Pearl gave us 5 star treatment
Pearl was Very good help with her service today
Customer service was excellent, very efficient and helpful. Pearl was incredibly kind and showed us everything we needed to know. Would come back
Highly recommend this place. Pearl was super friendly and helpful with the moving process!
Pearl & Monica were a great help. They are very welcoming and answered any questions that I had. 10/10 highly recommend.
Just great. No need to explain. Just absolutely great vibes. Ms Monica and Pearl are great
Great service and super welcoming with the whole moving in process!
Monica gave me Exceptional service. Very helpful, tour included with advice and helped up pick the best storage that fit me
Went in for a 10x30 unit and a woman name Monica was amazing. Answered all questions and showed us multiple units to fit our needs. Glad to be here now
Awesome customer service will recommend to friends
Monica was very helpful advising with a purchase. Her knowledge made the process easy and her humor and personality made it enjoyable.
Friendly, respectful, and organized I recommend to family and friends.
Pearl and Monica was very helpful and very kind there very happy and funny very sweet ladies must give them a raise ☺️
Monica & pearl was very helpful & professional with helping me move in with ps during a hard time. I totally appreciate and recommend friends and family to store at ps I thank you guys so much for the help.
Monica was very Curtis and plesent
Pearl did a great job with helping me with finding my unit very professional in everyday possible..
I went to this public storage property looking for assistance and received the best customer service I could ever again from the employees there. Pearl and Monica was so helpful and made it super easy for me in this rough time of my life. I also saved money with the promotions they presented to me while trying to figure out my best options. I was treated with the up most respect and they were so patient with me. I recommend anyone to go to this location if you want the best service from public storage. The location was so clean and neat and made me feel more confident and comfortable in leaving some of my personal and valuable possessions. Thank you so much ladies. I appreciate yall.
Monica & Pearl were great. They took care of all my needs. I wouldn't mind working with them again.
Pearl and Monica were very friendly and.helpful.They explained the rental storage process with patience.I really enjoyed coming to this Public Storage.
was waited on by Monica and she was very kind and helpful in finding me a storage unit
Extremely helpful with service and her manners are perfect