Public Storage Self-Storage Units at 7571 Ridge Ave, Philadelphia, PA

James was very helpful

I came in looking for a unit and James was so kind and helpful with the information I needed such a great guy

Jimmy was very helpful during my visit, I was struggling with finding my unit and he gave directions that made it easy to remember for my future visits. Will recommend 😁

James was a great host. Very kind!

Very helpful staff

Staff is incredibly helpful, great area. James was a great help to me and my friend while moving.

Great service and staff. James is a nice guy

I absolutely love the services here. James was absolutely amazing. He listened to my needs and helped me every step of the way. He is very thorough with the products & services; and gave me exactly what I needed A huge plus was, there were no surprise fees upon check in. The first month special was a hit! Staff is friendly, and I am glad I decided to choose this location.

The Public Storage at 7571 Ridge Ave is a great place to go for storage. James and Aleya are great. They are very efficient at there positions and will help you in every way they can. Customer service is there specialty. Thanks to both of you.

Found out the hard way that this place is not 24/7??? Hard to believe! Never heard of a storage facility that the customer cannot access their belongings 24/7. Place is gated and has security cameras. And no light in unit. 🤔🤔

They were very helpful and kind

James was amazing. Great customer service, made sure I obtain exactly what i needed. Even made me comfortable enough to share my story. Was greatly satisfied

I was greeted with kindness and a smile from your worker James at store 7571 Ridge Ave he's an amazing employee. He handled my purchase and concerns with great speed and I was very satisfied with the hospitality and the greeting got me at the door. He is a keeper and I think will be a great supervisor one day.

Aliyah is bright and positive, always ready and solves most situations easily. A real pro at customer service.

I had a great experience storing here. When I arrived I walked I was greeted with a warm & friendly greeting from James. He is absolutely fantastic! He has wonderful customer service skills & he is the perfect person to have at the front desk and serving customers storing needs. Thanks James for a wonderful storing experience.

Associates were very professional and nice explaining everything I need to know in a knowledgeable manner. They deserve a raise.

I've had an amazing experience with this Public Storage location! Every time I arrive it's welcoming, and the customer service is top-tier. Having to deal with the logistics of managing items can be stressful enough, and I'm thankful to have found a place that makes the process seamless. Also, I want to give a special shoutout to a young man named James. Working with him, in particular, has been a real treat. He is knowledgeable, thoughtful, and intentional with his customer service. I'd definitely recommend anyone in the area using this location!

This is by far the worst storage facility. Do not leave your valuables here. Very untrustworthy, conniving and an overall scam. Don’t bother calling customer service, They’re just as nasty as the staff on site.

This location has gone down hill the past year. Rents go up often and not just a couple of dollars. So has the late fee. Near loansharking rates. I could rent an entire house for what I pay for two garages. The last straw was when they wouldn't allow me to use the bathroom. ( This had always been available for tenants ) told me to go up the street to the 7-eleven. Time for me to get out of here. 🤨

This is not a good place to do business with. I paid for one month's storage. I canceled my storage on Jan. 3, 2023 in person. The following week I received a bill and a late fee for a mistake that a worker made who failed to cancel my account the prior week. I had to pay $186.00 to close out my account. I explained my situation to the worker, but she did not cancel the bogus charges applied due ti the mistake of her coworker. This location and the workers robbed me of my money. Do not do business with them.

The staff friendly

I cannot say enough good things about Crystal the property manager from Public Storage on Ridge Ave! I wasn’t 100% content with the unit I got( only because when I brought my stuff inside I had to go through a little hallway door & the push cart didn’t fit easily through that door), so when I called and told her that, she told me to come in and showed me other units and let me take videos to help me take a decision, and after helped me out with everything I needed to do in order to get the right unit for me. Thank you so much Crystal for all your help & your your amazing customer service! It was such a pleasure to work with you!

I came in to this location and got the amazing pleasure of dealing with Crystal and her amazing customer service . She went above and beyond to express every option of what was available to me and even gave me a tour to see what the facility looked like and if it would be a good fit for what I needed . That type of customer service is what makes you feel like you are appreciated more than just a customer . Thank you again Crystal !

Pricing going up for storage on 1 Sept. 2022.

I was very much pleased with the service crystal provided with me today, been having a rough week and she made my morning with the help she greatly provided for me today. It’s the little things that count and the blessings in disguise!! 😌

Wanna thank you guys for making my process so simple.And thank you crystal for being so helpful, awesome service

Shawn Brown was very informative. He was very professional and had great customer service skills.

I just wanted to say that I had the best rental experience with this location. The manager Shawn Brown was magnificent with his customer service and helping with me with all the questions I had. I was a little skeptical at first but he just made everything go so smooth and I just really appreciate him taking his time and helping me through the process. If I ever rent storage again, I’ll definitely come back to this location. Shawn your the best man!

Crystal and Keisha are fantastic women!

Great service from the manger Crystal She handle all my needs and got me back in da Raod fast I appreciate you

The service here is amazing! Whenever I call or am on site looking for assistance, I'm always greeted with kindness and I receive the best help. Keisha, specifically has been the person whom I've come into contact with most. Her customer service and attention to detail is excellent! If ever I need a place to store my belongings, I would definitely come to this storage facility first and ask for Keisha.

I was serviced by Crystal and she was professional and polite,with me. I was very pleased with service from her.

Keisha always greets me and is very polite. She gives me no problem and handles everything with ease.

I had a great experience with this place. Crystal was always available to answer my questions, and was both friendly and professional. I got a great deal on a one month rental of a large space. It was just right for the time we needed in between moves. I would highly recommend it, and it’s also just down the road from an excellent U-Haul place, also on Rodge Avenue.

Stopped by today to this location to take a look at two different size units and Crystal took her time explaining to me the prices and the process of moving in. She was great and I definitely will be back to store here!

Love the low price but would havebeen helpful if and staff actually showed me where my units were. even a map in email would have been nice.

Came today to purchase some small boxes because I am moving and I was greeted by crystal who was super friendly and and got me in and out quickly. She has very great customer service.

I had a great Encounter with one of thier associates I believe her name crystal she was lovely seem Responsible and encourage me that my things will be safe and secure until I need them

Great storage spot one of their associates named crystal marie help me out was very professional and knowledgeable made it simple for me to move and trust that my thing would be self and secured

Stopped at the Public Storage on Ridge to get some moving supplies and was greeted by Keisha who helped me pick out all the supplies that I needed she had to go to the back to get them but she carried them to my car and even helped put them in my car for me as I am pregnant I appreciated her help and her kindness.

Keisha provided excellent customer service

Thank you Crystal and Kiesha for making the move out process so easy! You guys are amazing

Absolutely terrible service.

This is my third time storing here and i must say I love coming here because I am always being treated with with nothing but great customer service. Crystal is so excellent and couldn't ask for any better service.

Expect a minimum $50.00 raise in rent every 6 months. And while I was there they cut access hours by 3 hours per day. They definitely have a theft issue, people breaking into units. Maybe it's the homeless living in units. So yes it makes sense to cut assess hours giving those living in there more time to break into units with no way to get caught. Tip: to cut down on break-ins you should have 24 hour access. Believe it or not this would cut down on theft because the possibility of getting caught is now there. Now you gave them unrestricted free range.

Keisha and Crystal fabulous service and honest very nice ladies

Crystal was an extremely helpful with my difficult aunt. Perfectly polite. I would absolutely rate her as a CUSTOMER SERVICE EXTRAORDINAIRE!!!!

First I like til say..Crystal is amazing workers very outgoing well spoken respectful employee.Need more people like her.Thanks for public service.

Crystal is the best. Excellent customer service!

Crystal is amazing she gives phenomenal customer service and went above and beyond for me in taking care of my matter.

Crystal Marie did an outstanding job! She was very professional and made everything really simple

Crystal was simply amazing and helped me greatly HIGHLY RECCOMEND!!!!

Completed all my paper work online , came into the office because I couldn’t find my unit. Crystal took her time out to show me where it is located and was also able to let me use a dolly to help me move my items in much quicker. Very great place.

I am moving and came into this location with my brother today to look for a unit and compare prices. I was not expecting to get one today but Crystal made it easy to choose one. She is very knowledgeable. Her excellent customer service skills along with her fast and friendly service made my day better. Thank you so much Crystal, If I could give this place and this woman 10 stars I would have. Keep up the great work.

Crystal was super helpful she had all the answers for my questions she’s super nice she also speaks Spanish so that’s a plus I would definitely recommend her to anyone

“I was by the area today on my way to make a payment at another location, I came across this location and decided to stop here to make my payment instead. As I walked in I was greeted by the young lady in the front desk by the name of Crystal. She was very friendly and got me in and out very quickly. The office smells so wonderful and it’s very clean. I will be stopping here more often to make all my payments. thank you Crystal. “

Thanks to Crystal for all the help. She helped us find our unit and gave us the best options for our budget. Great service and very informative. Thanks again

Crystal was a big help I needed to find an affordable storage unit I also like that the fact that is clean. I've used other storages before but this one beats them all.

The customer service here was phenomenal. Crystal went above and beyond to help meet my needs and expectations. She had great communication skills and She made my moving experience so helpful and she was very professional! I would highly recommend this location to anyone!

Girls at front desk is breath of fresh air

Crystal was a pleasure. She made it real easy and understandable. Her customer service is A1.

I came to this location for the first time. I was running around like a chicken that lost his head. The manager Crystal came and helped me locate my unit. I was running a bit late for work so she helped me move some of my items into my unit. Thanks for all your dedicated work.

Had an amazing visit with Crystal today.she is so awesome she got my questions answered quickly and flawlessly.

Always the best service. So friendly and on point! Crystal makes it easy and is always willing to help you out.

Crystal Marie Was Very Helpful I was asking questions & she provided me with the best answers! my last experience with a public storage was horrible and Crystal made sure that i was leaving a happy customer! thank you again Crystal & I will be recommending this location for family & Friends!

The facility is very organized The service provided to my husband and myself was awsome Employee Crystal was very respectful and very helpful. I recommend Ridge Ave Public Storage Location ask for Crystal she is great with customer service and the other employees as well.

I had such the best welcoming time ever arriving to this establishment. The assistant by the name of "Crystal" was so helpful and had such a great personality she handled my whole transition professionally. "Crystal" made sure I was taken care of with the best customer experience ever!

I went in today to make a payment at this location since it was convenient for me due to it being close to home. When I received my services I received them from Crystal Marie & she made the whole process fast & easy. She was very nice & had a courtious attitude. Definitely will be back

Shawn was very knowledgeable and helpful.

Crystal definitely helped me today with everything that I needed. She made sure I had the promotion for the first month which is what I requested when I called. She explained everything to me. and suggested that I need a bag for my storage unit. She was extremely helpful and not upset when she had to cancel it and process the order again and she took her time to make sure that everything was right. Thank you Crystal!

Crystal was beyond helpful to both make sure the unit was safe and secured, and also resolving with an issue that arose. I am so grateful to have found this storage center. For the price and the service, I couldn't be happier!

Krystal was great so kind a helpful, I had a nice I had a experience.

I was very impressed with the service that I received at this facility, but what made the experience feel uplifting what is the treatment that I got from Crystal at the front service area. She goes above and beyond her call of duty.

Public storage has always been good especially Crystal in the office ahe always takes care of any issue...one of the best workers ive seen in a long time..and ive been renting here for awhile

Came into Public Storage to get pricing and sizes on units. Was Greeted by Crystal. She was very Excellent help and was able to answer all my questions. She showed me some of the units she had available. She was very polite and helpful. Anyone looking to store with Public Storage I would highly recommend you have Crystal helping you.

Came in to check out a space and Crystal was so nice. She showed me around the property and had such a great attitude.

Came in to look at 5x10 unit. Crystal was very helpful and and polite and answered all my questions. I am looking to move sometime this weekend and she will be helping me complete my e rental. Great service

Management isn’t organized.. so public storage sells my stuff after getting all of my money for the past months didn’t tell me so my stuff got all my money before the sale date and still saw my stuff my grandmom‘s antique classic bedroom sets now no one‘s nowhere to be found I’ve been calling call me or my lawyer will be calling you

She had great customer service and made sure I got the correct unit that best fits me

I came to do a transfer and crystal helped help ed my transfer so she made my process very easy and went above and beyond to show me Everything and answered all my questions. Thank you crystal for all your help.

I came to see a unit today. The young lady crystal marie was very pleasant and knew exactly what she was doing. This is my first time trying to rent a unit due to having to move out by October 1st. She took her time and showed me 3 different size units. She was so kind and know recommend that I complete a online lease so that I can have my unit secured and ready for my move out date. She was very friendly and has very great customer service skills. I am looking to rent a a unit at this location. Thank you crystal for answering my question I look forward to seeing you soon.

This is my first experience with a storage unit and Crystal was amazing! I was completely lost and had no idea what to do. Crystal came right over to help. She answered all my questions and was so friendly. A great experience for my first time. I am happy we chose to go with this location.

Couldn’t have imagine a worse experience. They allowed the unit to become utterly water-damaged, refused to cooperate with our insurance claim, ignored and dodged phone calls (and are continuing to do so), and refused to even handle the clean out of the hazardous, mold-filled unit, insisting that I do so myself. Worse yet, they threatened to charge me an additional month if I refused! The staff was consistently callous and rude. We lost ten thousand dollars worth of items, and are battling insurance over the absurd “seepage” exception, and not a single person at Public Storage has been anything less than completely unhelpful. Avoid at all costs.

I see the ladies at this Public Storage getting a lot of love, but I wanted to send some appreciation for Sean! He was super helpful and available in helping my sister and I clear out our unit. Thanks so much, Sean. We would have been sunk without you!

They have best public storage units.crystal Marie is awesome.Thanks .She helped me out with everything.She was also patient as I dithered on which size to get

They offer best indoor and outdoor storage facilities. I highly recommend them Crystal Marie was of help during the whole process .

My first time renting space at a storage facility. Crystal Marie at the Ridge Avenue location made the experience pleasant and easy. She was both friendly and professional. I highly recommend this location.

I had the best experience during my visit thanks to Tytiana!!! She’s wonderful.

I would recommend this public storage to anyone looking to rent I had a great experience with tytiana

I went in the office to check out the mattress covers and Tytiana was absolutely amazing and helpful.

Dear cooperate I always make a payment on ridge, I store at a different location and I always come here. I been renting with public storage for over a year now and I wanna say thank you public storage for having associates like crystal for always having a smile on your face and knowing how to treat customers, also the facility is always clean.

Crystal was literally amazing !! She helped me so so much, made me feel at home and was super helpful with me finding the perfect unit. She was very personable, professional and an excellent customer service representative for Public Storage!!

We had an excellent experience with Crystal and she was great! Please keep her for she’s an asset to your company! Thanks!

Not really well laid out, overly hard corners and challenging just to get a cart. Price is what you expect and most storage places are similar.

I had thee BEST experience today. I have never used P.S. I came to the facility on Ridge Ave and Crystal, who was the associate who helped me, she went above and beyond to make sure I had EVERYTHING I needed. She also helped me switch to a bigger unit because the one I had would have been to small for the stuff I am storing. I did not know that when I went online and selected my unit. Bottom line, Crystal displayed EXCELLENT customer service which in my line of work is always something we look at. Great job Crystal and thank you public storage for hiring and training such a great associate. If I could recommend a raise for her because she is truly deserving of it.

Had a frantic day and tried to switch storage containers while my movers happened to already started putting items in the original unit... so I had to Switch back units, total chaos. Crystal was fantastic and accommodating with her customer support

I came to this location to inquire about a storage space Crystal was very helpful with my need and a very friendly associate she helped me with my needs

Came in to make a payment today and was greeted by Chrystal who was very pleasant and helpful got me in and out quickly with no problems. Thank you for your service.

Great job!!! thank you crystal!

I recommend this public storage for all of your needs. I had a really great experience here when I rented a space and Crystal Marie was extremely courteous, kind and addressed my needs. They handled and issue I had with a unit and she immediately took care of it and placed me in another unit with no problem. Thank you.

Agents were warm and friendly and congenial. Will rent from them anytime!

I come to this location to make my payments for my storage unit each month. Because the one in the airport it’s just going out my way. I am always greeted by the young lady crystal. She always gets me in and out of there quickly. Thanks for your great customer service. The best place to come when you need help with anything moving payments your the best employee I ever crashed into thanks so much crystal ...

I came in today to get pricing on a unit. I was helped by Samantha . She provided me with Excellent service. Even thou I wasn’t quite ready to get a unit as I am still looking around at the moment she still provided excellent customer service . She did advise me that the prices change day to day . But still excellent service , very polite , kind and courteous.if anyone was going to purchase a unit I recommend Samantha helping.

Just to let you know i was in today looking at prices and i was very pleased about the service. a young lady named Samantha helped me she was very professional,and kind and curtious..and polite . i will be doing future business here hopefully she will be on to help me . thank you

Crystal was great

Best Storage Facility In The Philly Area.. Crystal Is The Best.. She Knows Her Stuff & Her Facility.. 5 Stars!! Highly Recommend

Crystel mere is nice and hard working. If you need something she is there too.very kind .she knows the units by heart and fast.

I was at the Public Storage today and Crystal helped me out greatly by getting my unit lock cut as I have lost the key to the padlock so back on track now, Crystal very good customer service. Thankyou

Hey Public storage most storages I have visited in Philadelphia the staff is rude.. but today had the best experience I met this young man who was extremely helpful and informative he had a great attitude and demeanor. Thank you Shawn we need more people like you

This place was so amazing that i just had to leave a great comment. If your looking for great customer service ask for Shawn. He was extremely helpful and Polite. Thanks Shawn‼️

I have been going there for the past 2 months with my husband and met the sweetest young lady name Crystal!! Thanks for all your help Crystal!! For patience great customer service I recommend this location 😁

Shawn was amazing. He helped me get everything I needed and he was so pleasant.

I’m not one to typically leave reviews but I felt the urge to share how awesome my experience was. Staff were so friendly, professional and helpful. Wish I received service like this everywhere I go!

This place is great to rent! I tell all my friends store with them.

This place is great for rent and very convenient for me. Definitely recommend!

Secure and friendly staff

The right people in the right place can make a world of difference. The Ridge Avenue location in Philadelphia has an amazing employee by the name of Crystal that is a true difference maker. As I walked into the building she was dealing with a potential customer and she gave the best service. When my turn came she raised her level of service to make me feel like this was the best choice. She was efficient and proactive when it came to my situation. Also willing to help to make sure I had the right unit for the items I needed to store. As I was pressed for time she did not miss a beat to get me in and out in a timely manner. This location has been the bright spot of my day when the down pouring rain 🌧 says otherwise thanks to Crystal. Public Storage is lucky to have her serve as manager.

I was at the Ridge ave store to acquire about a unit your employee Shawn was very helpful and professional he answered all my questions and was understanding about any concerns and questions I had units were little out of my price range but Shawn made me feel good that I will come back great employee

Early morning rental, Crystal was very professional, respectful, and made the task easy to perform. Would rent here again.

I always come to this location to pay my bill and the ladies are always so helpful. I would definitely recommend this place to anyone.

Great Customer service from Bianca walked in she assisted me right away everything was easy 😊

Walked into the office to inquire about renting and was met by Shawn. He was very polite and knew exactly what he was talking about. Unfortunately the prices weren’t in my budget but Shawn was very helpful. I would very much recommend this particular storage company to my friends and family just because of Shawn!!

Came in this morning to close out my storage. I’ve been with this company for almost 30 years and I must say it’s a great place to store your things. I was helped by Tia this morning who was very pleasant and such a great help. If storage is needed in the future I know where to come back to :)

I want to thank public storage for hiring such a wonderful! Employee like Crystal...she was absolutely amazing...not only was a great help by dropping everything she was doing to helping me when I needed her.....THANK U Crystal

I wanna say thank you to Crystal for being such a sweetheart and helping me find my unit. I could not find my unit so i went into the office. She noticed that i was very hot and sweaty and she offered me some cold water. Such an amazing person and very fun to talk to. Thank you crystal for your hospitality. You rock!

Crystal and Tia are absolutely WONDERFUL! These ladies are so helpful!!! They make you feel like home and they were very accommodating. They helped me out so many times and they made my experience at public storage smooth sailing!!! I trust them with my stuff and I look forward to seeing them soon! Absolutely wonderful!!

Came in to pay my bill this morning and Tia was very nice and pleasant.. great customer service

I was helped by Chrystal and Tia. They were a pleasure. They were very knowledgeable and helped me find the right storage for my needs. They were very professional and fun to talk with. Even went the extra mile to help me find the unit

Simply put, dealing with Dara at Public Storage was a great experience. She was efficient, knowledgeable, patient, professional, and had a sense of humor that put me at ease. Moving can be a taxing experience and I am thankful for Dara's help at Public Storage. Truly appreciate it. I had to open a new unit at the facility and Bianca was superb. On a hot day amidst all that is happening around us, it was wonderful to have a professional like Bianca to guide me. She got me to laugh which goes a long way these days. Excellent experience.

Miss Bianca knows what she's doing, and does it swiftly and efficiently in a pleasant manner. Five stars for this winner!

Mrs Bianca was very polite I couldn't ask for a better Young lady Loved her,!

Beware purchasing a storage facility here. There have been twenty-four burglaries at this location in the last six months. (12/19 through 5/20).

The manager, Dara, was super friendly and helpful and the units looks nice.

We rented 10x10 storage online. We got there and nothing was prepared. Nobody was there to help us. We reached out to 2 customer service representatives. They both said they cannot do anything because system assigned us wrong units. They weren't able to fix this issue. Their managers were supposed to call and and fix this problem but it has been 3 days and nobody called us. Now image yourself in a situation that you packed all your stuff in a moving truck, hoping to unload everything in your storage, but instead you are locked out in a place where nobody can help. I wouldn't recommend this place to anyone.

Bianca is a very helpful and pleasant person know how to work with the community when there are in a crisis time

Bianca was fantastic with doing my rental. She explained everything in full detail and was very patient with me. She answered all my questions. I highly recommend Bianca when storaging at public storage

I had a really great experience at this location. They are the best and if you need help with anything they will accommodate you. I recommend this facility to everyone. Stephanie and Bianca are the best customer service girls I’ve encountered in a long time.

When renting at public storage please ask for Bianca. She's the real deal. Always nice and willing to help. Explans everything this in great details. Ask for Bianca she is the go too!!!

Great service. Bianca was a big help. She knew everything and answered every question.

BIANCA was very helpful,getting setup she showed me around and went over the terms will highly recommend her.

Dara and Bianca were such a wonderful help. They made my move in process seamless. I would recommend Public Storage solely on my experience with these two young ladies.

Dara is awesome! She helped me tremendously with making my paymentshelping me understand the fees. Great customer service!!!

Went there today and they were extremely helpful! I think their names were Dara and Shawn. If I'm wrong on the names, my apologies! Shawn was very friendly and Dara was very upfront about the fees. I've rented from this place before and had no issues. I would definitely recommend this place.

Quick and easy process. Very professional and friendly staff. I would definitely recommend this facility.

The customer service I received at this location was very spectacular. From the door I was greeted with smiling face. They made my experience a quick and easy one. I recommend this location and this location will always get my service

Dara is awesome

I had the pleasure of being assisted by Bianca. She was super friendly and very knowledgeable. She was very patient and answered all my questions. I highly recommend anyone who is looking to rent at public storage to ask for Bianca!!!

Bianca was very helpful during the sign in process. Seemed to be good rates for the area. Access to the unit has good time interval.

I had a excellent experience at this location, Bianca was very helpful and have great customer service. She explained everything in great detail. I highly recommend Public Storage on Ridge Avenue.

Great service

DaRa was amazing!! Storage was just what i was looking for!!

Dara was exceptional in transferring my storage reservation from Ridge Avenue to Ivy Hill Rd. The Ridge avenue office was being treated and not accessible today. Needed to move my stuff into the facility. My rate was kept at the new location.

Love the manager Dara! She was very helpful and so friendly :) a great place for my storage!

my experience was amazing! a female named Dara was so sweet and helped me with all my needs. i really appreciate it!

I was greeting by Shermae and Dara. They are very professional and always provide service with a smile. The unit that I am renting from Public Storage is exactly what I need and for a great monthly rental price. I would highly recommend this branch of Public Storage to anyone that is looking for quality service and quality product.

I have been renting from this branch of Public Storage for the past few months. Shermae and Dara are very professional and pleasant. The storage units are exactly what I needed and for a great monthly price. I would highly recommend this Public Storage brand to anyone that is looking for a local rental facility.

I have dealt with several Public Storage locations and I must say this one was the best. Dara spoke with me on the phone and helped me to figure out what I needed and gave me the best price she could. Her demeanor was professional and she respected my time limitations. Thanks Dara

Shermae and Dara were superstars helped me with everything. And their customer service was top notch. Thanks so much ladies!!

Dara was wonderful really helped me withy storage needs!!

Dara, is very friendly and helpful she showed me around the property, explained terms and conditions. However, I was looking for a location near my home with her knowledge and professionalism she immediately relocated me to another property close to were I live. Truly an excellent job well done!!!

I had the pleasure of Dara assisting me! She thoroughly explained everything. She was very patient and helpful. Her customer service skills are excellent!! Dara also helped me with deciding which unit to get!!

Tiasheema helped me with my storage unit she was very helpfull; great customer service than past experiences at other storage facilities.

Went in to pay my bill today and Tiasheema was GREAT as usual. Great customer service!!!!

Dara was very informative very helpful a great experience

I had the pleasure of working with Dara who provided me with excellent customer service this past week. Dara was patience and extremely helpful, she went above and beyond, as to still going outside showing me the rental space during a heavy rain pour. She throughly explained the terms and provided great detail on what to expect. Thank you so much Dara for your service!

Good experience from completing my reservation, finalizing my rental space, entry code tutorial and showing of space. Storage move went well. I highly recommend this particular Public Storage.

Great staff, very helpful ladies running the office.

Such a wonderful experience with Dara! She had all the information we needed. She answered all questions clearly and answered in great detail. Very impressed with such a great representative of Public Storage!

Dara has exceptional customer service skills. She handle my storage needs very throughly. I am so glad I chose your service.

Dara was patient and very helpful. Thanks to her for all her assistance. :)

Dara was very helpful with explaining everything to me!

I had a GREAT experience storing my belongings at this location. The team provided excellent customer service. Ashley provided me with a very thorough run-through of what I could expect while renting and terminating my rental. Her colleague (whose name escapes me) was equally as knowledgeable and helpful. I would certainly recommend to anyone looking for extra space in the Philadelphia area! Thanks again to the team at this location!

Very nice and helpful people! Good service.

We had a great experience at the Public Storage on Ridge today! I called two or three times needing to reschedule my check-in and they were very flexible and kind every time. When we arrived today, we got a detailed tour and all the information we needed to feel very secure storing here. Tiasheema was very kind and eased all my nervousness about getting a secure climate controlled unit. Highly recommend!

They are horrible. They charge a month ahead as your stuff is stored in the facility. If you have an outstanding bill after a month, they put your stuff up for auction, still charge you. And if you ask them to see your stuff before you pay the outstanding bill, they won't show you your stuff. They don't care if your stuff goes missing. Lastly, no deals can be negotiated dealing with these imbeciles.

Ashley is the best! It was a Saturday and we had to get everything out of my sister's place. She was so helpful and friendly. She gave us all the help we needed to get everything into my unit including letting us know if the local recycling center would take anything extra that we didn't want. Thank you Ashley!

The manager Ashlee at this location is always very friendly and responsive. Great customer service.

I was there looking for a storage unit but wasn't sure what I needed but the manager Ashlee was able to show me the size unit I needed at a great price. Ashley was kind and courteous. She answered all my questions. I will definitely refer other's to this establishment.

Had a unit there for years. Great staff.

Confusing if you dont know exactly where your going once inside.

I came in today with my sister to get a unit. Angelina was incredibly helpful and really kind. She made registration very easy and fast. Prices are great. I would recommend anyone to come to this site.

Ashlee was such a great help. Very informative and pleasant. Another visit to public storage and very satisfied with the customer service of Ashlee. Very helpful to all my questions. Thank you.

Ashlee was a great help when I needed to move to smaller space. Great place to store.

My mom walked into public storage yesterday unsure to size unit needed with a lot of questions. Angelina was VERY informative and Well mannered! She got my mom the perfect size unit needed. Nice and clean in building and unit. Great place to store your personal belongings. WE RECOMMEND THIS PUBLIC STORAGE!

You got STUFF? PUT IT HERE it's safe is clean it's dry it's everything you need but you have with your stuff I got stuff you got stuff they got stuff we're all sick with stuff pretty here you'll be happy you did

Do not put your stuff here! This place is infested with mice! My stuff was covered with mouse droppings and urine I was really upset & disgusted. Had to throw out some of my stuff.

Too pricey

Great customer service. Clean space. Just what i need before the holiday

I stored with them for a few years. Stuff was safe and no damage. Highly recommended

Ashlee was so helpful!

Needed a space quickly ashley was very helpful and fast. Nice place to store in a rush

Ashlee and Angelina were very friendly. They helped me figure out exactly what I needed to store to stuff. Highly recommended them!

Wonderful and clean great staff member who greetings is so cheerful and honest. We love this Store

I have a storage unit on the 1st floor (basement), I pay $98/mo and after having it for three months I checked my stuff and it was full of mold and tiny black bugs. I spoke with a female in the office and thankfully I paid insurance so I have to file a claim. But she added that they have gotten lots of complains but her boss says “he can’t do anything about it”. It smells like humidity and pests. Obviously canceling it ASAP!

I've been storing here for a while now and I have no complaints. The place is clean and the staff is friendly. Ashley and Avo are always kind and very helpful. I'm very happy with this location!

Friendly staff and extremely competitive prices. Don't go looking for an actual red carpet, though the staff will treat you like you are on one.

This public storage location was great! They were really helpful at the front desk and I felt safe leaving all of my belongings here. Definitely recommend!

No one is ever in the office. Calls are not answered nor returned. I’ve been trying to cancel my lease for 2 months. I tried to talk to corporate again no answer no return call! Frustrated!

Great service! Ashley was so helpfully through my stay. I will be returning in the future

Not happy with the late policy, nor with the fact that I didn’t have food in my unit but there was no shortage of mouse droppings in my unit as if I’d set up a smorgasbord for them!

Buen sitio para resolver tus necesidades.

I had a unit here for about 3 years. Premises was usually well kept, dumpsters could be emptied more often. Overall it’s well maintained and secure.

First-rate service! Both Mollie and Ashlee are personable and knowledgeable and made every step of obtaining a storage unit easy and straight-forward. Facility is neat , clean and well-situated.

It was a pleasure having Ashlee helping with my transaction. She is very patient and pleasant and her smile lights up the room. Thank you again🙂

Went in to inquire about a rental. The young lady there, Mali, was very helpful, kind and informative.

I went in to inquire about another unit and the manager Mali was extremely helpful. She was very generous and sweet. My experience was great!

Chris was very helpful in setting up my account. He was very patient while answering all of my questions.

Ashlee helped me find a storage unit for my mother. Her customer service was amazing and her smile is welcoming!

I had the pleasure of going to the 7571 Ridge Avenue Location of Public Storage yesterday. I was highly pleased with the service. I made the reservation online (which was very easy) and called to confirm that I would be coming. When I had to change to the next day, the staff was understanding and accommodating. I was greeted by Chris who showed me the unit and completed the paperwork. I have never done Public Storage before and Chris took the time to answer all questions. I was nervous that the "online pricing" would be different than the real life pricing, but my final price was exactly what I was quoted online. Chris was lovely and explained everything in my rental agreement in full detail. Moving my items in was easy with the provided dollies and carts.

Chris is the best. He is very nice. Very helpful

When I first entered the office, it was like pulling teeth to get help. Lady did warm up to me eventually. They are not extremely pleasant or helpful. I called corporate to get the a month's rent taken off. Office s trying to charge me for an entire month when I was vacation on the 4th of e month.

Ashlee and Chris were very helpful and answered of my questions. I would definitely recommend this facility!

Had an excellent experience here

Great service,friendly associates. I moved here from out of state ,used public storage there as well,this is by far y favorite location.

Ashlee was a great help! Extremely friendly she made sure I knew I was making the best choice!

There is this woman, Ashlee, she is amazing! I was only browsing for prices but Ashlee was able to identify my needs and recommend the best size for best price. Her attitude and her smile sold me on this location!

The actual unit is fine, but customer service isn't great. The 800 number operators will tell you one thing, and then the district manager will say another, and it all amounts to the opposite of customer SERVICE. Unhelpful and frustrating. If I hadn't moved a bunch of stuff in already, I would most likely save myself the annoyance and use another company.

Aslee was friendly and respectful. Received great service. Everyone should rent here.

Mali was very helpful and went out her way to answer all if my questions. She even walked to the second floor.. Wonderful person.

I went into the property Ashlee was nice,and very helpful. Ashlee greeted me with a smile answered all my questions and provided me with quotes and offered to show me different units to meet my needs, unfortunately i did not have the time. When i do rent at this property i want Ashlee to assist me

We were taken care of by Jessica. She helped us open our account and was very friendly, knowledgeable and accommodating.

Ashlee was super nice! I was in and out very fast.

Dacia was great. It was a good process

Dacia was excellent

Dacia was awesome and very helpful!! She knows her stuff, all questions answered professionally!

Dacia was great. Quick and very friendly!

Dacia helped out alot. Great place and clean storae

Tia gave me great service. I came to the property and she did my rental. She was very knowledgeable and greeted me with a smile. Dacia was pretty funny too. Loved the facility.

Dacia was a delight. I made reservation after shopping around. When I came into the office she greeted me with a smile. She was very helpful in helping me get the right unit. She informed me and answered all my questions. Looking at the facility it looks pretty clean and well kept. That is a plus for me. She showed me where everything was located. Loved my rental process. Dacia is great!!

Dacia gave me great service. She is such a delight. Will recommend facility. Rental process was beyond great.

Dacia was great. She gave me good service in connection with showing me the storage facility and spaces available.

Dacia gave me excellent service. My rental went wonderful. The facility is very clean. Her customer service was highly appreciated. I had made a reservation and needed a certain outside unit. She assisted me and helped me through it all. Highly recommend.

Dacia gave me great service!

Jasymen and Dacia gave fantastic service! Awesome and very welcoming, helpful, and friendly. :)

Dacia and Monique gave me great customer service. They where very nice. I usually see dacia on facility. Very well kept. Love it here

Dacia gave excellent service !! She was very helpful and polite. Quick and easy going through the process !!

Dacia was very nice and explain what was needed clearly. It was a quick and easy process.

Frustrating. On Saturday afternoon I moved into my unit and needed second space, so I went into the office to purchase a second unit. The gentleman walked me to the second unit, unlocked in, handed me my lock and key, and we walked outside toward the loading truck. When I loaded the dolly and went to my second unit, there was ANOTHER lock on it and I could not access it. I went to the main office for help but the man had already left for the day. Today I explained the situation to them and that I want my money back for the unit I couldn't enter, and they are only offering me $25 of the $75 I paid, claiming that the $25 administration fee in non-refundable, and a prorated charge for the days I "used" the unit. I explained I NEVER could even enter it, yet they will not give back my mom. I feel completely robbed!

*Update* Halloween came early this year at Public Storage. Things are not much better since my last visit. I didn't get stuck in an elevator this time, but I did find the fire extinguisher case close by smashed with shards of glass exposed just left there - an extremely dangerous safety hazard. There were also huge, nasty cobwebs with gobbledygook hanging from the vents all down the hallway. Gross. And there was bits of broken glass (probably wear and tear from clients and not necessarily from the extinguisher) that were not swept up and disposed of, but just swept to the side against the wall. I don't know where all these 5 star reviews on Google are coming from, BUT IT'S NOT REALITY! These people are either complete idiots, or they're the laziest staff I've ever seen that can't be bothered to pick up a broom. It's really unacceptable and anyone that rates this place anything above 2 stars has ZERO credibility. I still recommend to AVOID AT ALL COSTS. *Avoid at all costs* Property is dirty, dingy and scary looking. The staff, as far as I can tell from four or five visits, consists of one sixteen year-old girl that cannot answer any questions or provide any useful help. The elevators are a nightmare; they literally look like murders have been committed in them. I have gotten stuck in one twice now. When you ring the help buzzer, you wait fifteen minutes before what I presume is an off-site operator answers and just tells you to wait. I managed to pry the door open and get out. Oh, yes, and the elevator inspection certificates that are posted inside the elevators are all expired. I don't know what fantasy land these positive reviewers are living in, but it's not reality. Avoid at all costs.

I have been to several other storage facilities in the past. This by far has been my best experience to date. Dacia was very courteous and helpful with all of my questions and concerns. She took extra time to work with me. Happy to finally find a place with excellent customer service!

Dacia gave me great service. I love her spirit and her energy. I recommend this facility. she always greet me and always hold a conversation with me and ask how things are doing.

Dacia was very polite and i felt very comfortable leaving my things at this storage place

My sister rented a unit here for about 15 months. We just move out this past weekend. The place is clean, and not many people are using it so the move in/out is not congested as is the case in other busy locations. The staff is very nice too. My sister could not be here during move out. Dacia was very helpful during move-out.

Dacia was great. Got me a great unit and was very nice to work with. A++

A very knowledgeable staff, I secured a storage unit online easily and the employees Patsy & Brandon were very helpful and got me through the paperwork quickly when I came in to pay. Thank you for the great service.

Dacia was helpful and the process was very easy and efficient.

Dacia is very great at what she does, she was very helpful with all that I needed. She was able to answer all of my questions and payment was quick and easy.

Dacia gave me excellent service. Came into pay my bill and she made the process easy. She's amazing.

Dacia gave me great service. She helped me and assisted me with which unit that i will need. Loved her energy. Recommend location

Needed a place to temporarily store my apartment belongings during my move. The experience was fairly painless. Shaneek specifically was very helpful and friendly throughout the process of registering for a unit, choosing a unit size, showing me around, and explaining how everything worked.

Dacia gave me great service.she assists me as I asked her questions regarding unit. Come to ridge and ask for her. Shes a delight.

Shaneek was very kind and very patient. I was confused about the size of storage and changed my mind plenty of times about which storage unit I should rent. However he was very patient and helped me think through the best solution for my needs. I would recommend this location to everyone

Awesome service from shaneek and carol. Both were really nice and helpful. Property is clean, and easy to get around. I would definitely recommend to anyone.

I needed a storage unit quickly and Shaneek made this whole experience great. I must have changed my move in date 3 times and each time his excellent customer service and professionalism made it no problem. It made me realize what good customer service really is.

Shaneek at the front desk was very friendly and helpful when setting up my storage unit. The unit is clean and the locking mechanism works well. Having an elevator for my second floor unit was a big reason for me choosing this Public Storage location.

The best experienced i ever had with any storage place. I was helped by Shaneek who help me find the right size storage for my furniture. He outlined every detail and was very friendly and professional. I work for at&t as a sales manager and i know how big customer service for companies. He was just awesome and kinda of funny. I will only refer the ppl i know to that location just because of the experience i had with him. Just awesome!!

Great service. Customer service is warm and welcoming. Storage units are in good condition. Exactly what I needed for the price.

Clean place and helpful staff

Shontae did a very professional job and thorough job for a company storage unit at public storage!

Very clean and convenient. Staff is always helpful. Will use again if needed.

Shonta was incredibly professional and friendly. Great service at this location.

Shanta is knowledgeable and courteous. She is a pro and the site is spotless. HIghly recommend this location.

Shonta was very helpful and professional. Very quick and convenient process. She knew a lot about the company and storage plans. Thank you!

Great and friendly staff! Very helpful

Robert is the greatest

While visiting from Arizona I went to Ridge Avenue facility to pay my bill. Shantae greeted me with a smile, answered my questions in a professional manner. Being in the sales industry as a Tupperware Manager for 19 years where customer service is our #1 priority, I love when I meet someone like Shantae who exudes the same principle.

Well, where do I begin. Shontae was absolutely pleasant to talk to. She was knowledgeableabout the product. She was able to assist me with my requirements. Public Storage should clone her and put her at every location.

teyonna was very helpful in getting me situated. they do a very good job here. I also got a cart.

Shontae provided excellent advice in selecting an appropriate size locker. Very well maintained facility. I am ready to move my things.

Great experience with very helpful and friendly people. I highly recommend this place :)

All around great facility. Excellent location and very clean. Staff is very polite, and helpful with assistance you would need.

We were looking for storage near our home and visited Public Storage to see what was available. Robert was on site and he was very accommodating, pleasant and professional. He showed me various units and was very helpful in helping me choose my best option. He was a pleasure to deal with. I do find it odd that a late fee is incurred (and a substantial fee at that) after 6 days. I know that their original policy was a late fee after 10 days which seems more reasonable. It does seem to me that Public Storage is trying to increase the chance that they'll be able to collect a late fee from their customers. They have a good number of different sized units. The property is gated and seems safe.

Shout out to Shonta! Very nice to do business with! Love public storage!

Shante was really friendly and did a great job showing the property.

Wonderful staff at the ridge avenue location. I walked in to make a simple payment a young lady by the name of Shonte H assisted me. She was very nice, polite, and patient. I felt like they appreciated my business.

I lovvve this location.Very helpful staff

Clean, safe, well-managed. Wish I had 24 hour access, but no one gives it, I guess. Very friendly and helpful staff. Good deals on off-peak dates.

The service was amazing, I have seen Marcus several times because I need a storage unit seasonally. Every time I come back he has been helpful and gets me signed up quick. I will keep using this public storage regularly.

This facility is fantastic. I reserved the locker on-line, visited the location and was out the door in 10 minutes. I highly recommend this facility and look forward to doing business with them in the future.

My experience at the PS on Ridge Ave was very good. I did find a better deal on line, however, but I printed out my quote and the gentleman behind the desk (Sorry, I can remember his name!) put in my information and I was all set! I received a great deal to get my items into storage too! There was a strange odor in the hall where my locker is, but was reassured they were aware of it and working on it. The storage room was clean and large. The carts were easily accessible-the problem lies when users don't return them to their proper place! In summary, I am very satisfied with the Ridge Ave PS!

My experience was excellent they were very helpful. Excellent customer service was provided, my storage unit was clean and cool and I was told everything I needed to know to maintain my service at this location.

Shelton was very helpful getting me setup with everything. Would reconmend.

Shonta was great! She really helped me get the best price. She was so pleasant to be with. I'm glad I left extra space for this place.

Quick and easy

Good location (for me). Knowledgeable staff.

I client of this facility from 1998 through 2008 and over time the quality of service slowly declined. Frequent personal changes, my storage locker was broken into and I lost of expensive sporting gear associated with vandalism family photos, broken dishes, etc. Lack of elevator maintenance and flat bed carts was a constant problem. I've used Public Storage facilities in other cities with great customer services and the facilities was always well maintained. Clearly this facility needs better management. I give this facility 3 stars.

I have returned to Review Public Storage about 3 times in the last 4yrs and always found the people very helpful and friendly and the units are always clean! I never had any issues with anything and pleased with overall experience!

I always receive excellent customer service when I come to the office or speak to someone on the phone. Shonta is very good at her job and I appreciate her courtesy and her knowledge of the job

Shonta the manager is a delight! She is very accommodating and always there to make sure everything is in order. She does her job with a smile and it is always nice to see her when I come up to the office. She is also always great when I have to call on the phone. She really cares about helping the customer. Carol is very sweet and personable. She is always ready to be of help. A+ customer service! I really enjoy Public Storage Roxborough. We just got an additional unit this week because of all of the wonderful service we have received. Great job! Highly highly recommend them!

I went to this place with my niece to get a storage locker and the lady shonte was very nice and helpful.

Shonta was very friendly and helpful very nice the office was also nice

My experience with the this Public Storage facility was spectacular. Chantel, the person at the front desk, was not only accommodating she was helpful, and actually a great person to talk to. Her dedication to her job seemed unparalleled from any other attendant at any other storage facility, and I have used a lot. She was very knowledge and quickly answered all my questions. I want to send a special thank you to her and all her hard work. Keep up the good work Chantel!

The girl that works there is very nice and helpful if she wasn't there I don't think I would keep my stuff there