Public Storage Self-Storage Units at 1431 Ivy Hill Road, Philadelphia, PA

Great place for storage. Renting online was quick and easy

Update June 2024: Scam really. They start upping your rent immediately, and then every 6 months for no reason. Contract says they can but what do they suddenly need more money for every 6 months? Nothing. Just greedy. I was in a hurry so I didn't catch their names, but the two young women at the office today were excellent and so kind when I'd been having a bad day otherwise. They made my move in and refund of the unit lock super easy and pleasant. They were quick and knew my name, even without having met me beforehand. The energy they gave was just awesome.

This location is perfect and is very convenient for me. I would not want to be at another location. Tiara, the Property Manager, was super helpful and responsive with an issue that I brought to her attention.

Rented a unit for over a year and received a bill for a full month rent for moving out a day late which wasn't a problem however when moving out the unit i discovered dead mice and mice was chewing through my property when I called customer service they told me it was nothing they could do bc I didn't have insurance however I would of never rented there if I knew they had a rodent problem horrible service and would not recommend anyone renting a unit from them

Great place 👌

I needed to urgently rent a unit and Tiara the A- Manager was super patient helping me walk through the process. I wasn’t able to close the deal that day so I returned the following day 3/1. Talk about night and day with the customer service, patience and kindness. This day I had Tracy helping me. She must have been over whelmed or having a bad day. She was impatient telling me to do my transaction on line and that energy through me off. The promo that Tiara told me about was no longer available. I could not follow up on rates and promo with Tracy as I kept getting an attitude and rude energy. I remained calm in hopes my energy would rub off and she may have a better day so I get a better explanation and we could complete transaction. I’m not happy I missed promo have gotten calls on storage payments from Megan and Tracy. Plus is she must have been have happy to call me for payment cause her energy was better this time around. 5 is for my initial transaction and improvement of sorts.

Tiara B ! Ivy Hill location. Hands down the best service I’ve received in a very long time. Thanks again !

They keep sending me texts in the middle of the night about leaving the location late. Tonight I got a text at 1130 pm. and I have been no where near that location after hours. Now let me see if I can get back to sleep. Very inconsiderate.

Tiara was excellent and very helpful, made my move in fast and easy.

My grandson needs storage for the summer. Tracy was very helpful, she took her time and explained everything. The property was clean and the unit was dry. We will definitely store here when it's time.

Tiara was delightful. Ask for her she doesn’t disappoint.

Great Service.. Tiara .

Tiara has been helping me with my unit for the last 8 months ! She is the property manager there and she is great ! If she is not in the office then she is on the property cleaning out units or helping other guest. I wonder if she gets a day off because she’s always there ! She gave me the whole run down on how to be a great tenant to avoid any fees or inconveniences! She listens to all my drama and never complains or pushes me out. She remembers me every time I call or visit she treats me like I am more than just a tenant and I feel more than comfortable storing my property with her working there. She is always alone and manages the entire property just IMPRESSIVE! I was more than happy to leave a review when she asked because she ALWAYS helps me ! Thank you Tiara you are always an angel

Kelley and Tiara were simply amazing they provided excellent costumer service honestly the best I’ve ever seen!!!!!🥰

TIARA WAS Exceptional!!! Love her customer service! She helped me with my fees and was very accommodating. Excellent care.

Very friendly and very helpful

Kelley did a great job and was a big help

Kelley was very nice and helpful. I told her what I needed to store and she recommended the perfect size so I didn't have to pay for a bigger unit I didn't need. I will recommend to my friends.

Kelley helped me with deciding on a storage option and made sure I understood all of my options. She wa every patient with all my questions!

Tiara B is the best ! I store at a different location but choose to pay here because she’s on point and her customer service couldn’t be any better !

Ivy hill is the best location in the Philadelphia area ! It’s clean ! Drive up accessible! And the property manager Tiara is always on the property willing to help

I was 100 percent satisfied with Kelley

If I could give less than a 1 star I would. I bought the rodent spray and the damp dry for over 3 years I had my unit there. I would actively use these products to no avail. I finally moved out of the unit because the mice infestation was awful and the dampness was uncontrollable even with all the products I purchased and used over the years. The customer service here was NOT good customer service at all, I felt like I was bothering them every time I went there. Ivy Hill may not be the place to store your valuables. Public storage is probably still a good company as I've been to other locations and been treated kindly. This is my experience.

I had a terrific custimer service experience with Elias S... thank you for patience and kindness

I was so impressed with the kindness and impeccable customer service of the Property Manager Tiara. She was so thorough and made a difficult time settling and moving things from my mother's estate after her passing. She would be a reason I would recommend Public Storage.

Went to go store some things. Nice property is clean.

Kelley and Tiara were exceptional they explained everything thoroughly I feel confident storing with them

It was really easy storing here I’m happy to be leaving but I am satisfied with the service

Kelley was extremely helpful and I will for sure store here again if its ever needed

I called in and had some questions about units, Kelley was very helpful and thorough when addressing my questions and concerns. She made sure all of my questions were answered and eased my concerns about renting a unit. Thanks Kelley!

I have been a customer here for almost 5 years. I will say if you pay your bill ON TIME, they will not bother you. If you so happen to fall short and need assistance with something, they are very lenient for the most part... but again, that's if you are a great on time paying customer. I know a lot of older folk had issues with the office staff, but they have to get hip with the Public Storage app. You can pay through the app and open the gate from the app. Upgrade your payment options, and you won't have to deal with the front desk inside the office AT ALL!!! It's is very convenient, especially when opening the gate. You don't have to push in all those numbers in the keypad. You just press a button from the app and the gate opens. Thank me later 😊

Kelley and Tiara are doing a good job

Tiara was a great help

Kelley was so nice and helpy

Kelley was so pleasant and helpful with my sister’s move in

Kelley helped me out from the start and did a good job

Kelley was great

Kelley am Taira did a good job helping me

Move in process was super easy and mangers were very patient with me

Kelley and Tiara were a great help happy to have done business with them

Kelley and Tiara did a great job and I felt comfortable storing my things.