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Public Storage Self-Storage Units at 1431 Ivy Hill Road, Philadelphia, PA
Office Hours
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Office Hours
Mon-Fri 9:30 AM - 5:00 PM
Sat-Sun 9:30 AM - 5:00 PM
Gate Access Hours
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
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5'x5'Online only price$ 71/mo
Small 5'x5'- Outside unit
- Drive-up access
$ 71/mo $83Best Price Label
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5'x10'Online only price$ 107/mo
Small 5'x10'- Outside unit
- Drive-up access
$ 107/mo $125Best Price Label
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5'x15'Online only price$ 120/mo
Medium 5'x15'- Outside unit
- Drive-up access
$ 120/mo $141Best Price Label
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5'x20'Online only price$ 140/mo
Medium 5'x20'- Outside unit
- Drive-up access
$ 140/mo $165Best Price Label
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10'x10'Online only price$ 167/mo
Medium 10'x10'- Outside unit
- Drive-up access
$ 167/mo $196Best Price Label
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10'x15'Online only price$ 177/mo
Large 10'x15'- Outside unit
- Drive-up access
$ 177/mo $208Best Price Label
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10'x20'Online only price$ 214/moLarge 10'x20'- Outside unit
- Drive-up access
$ 214/mo $251Best Price LabelHurry!
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 341)
Tiara, the front desk is great. Public Storage themselves just has their own glitches as a company.
Tiara B is the absolute best customer service representative I know! She worked diligently to help me with my situation here and was so pleasant and kind! She’s the bomb!
Your property manager at Ivy Hill Ms.Tiara B. Was very helpful to me. I tried so many times tried to pay my bill over the website and it gave me so much problems. She was very patient with me, and very understanding of the issues I was having. we need more people like her. Thank you Ms Tiara very much. You have five stars in my book.
Tiara was sooo Awesome! She knew what what she was talking about. She was respectful and her customer service terrific. You could not get a better person.
Tiara and Traci are stars. They are pleasant, professional, knowledgeable, patient, good listeners and helpful. There were so many storage facilities, many on the same road as Public Storage, that we thought we would visit. But after our conversation with these two professionals and their follow-up today (we were there yesterday) we have no interest in continuing to look at facilities. We believe we are in the right place because of these "right" people. Thank you for your good hiring decisions. Richard and Carol
Tiara was a great help!!
When you rent this place be sure to get an insurance and please make sure you take the lock off when you leave. My properties was destroyed and feasted on by rats. I had to throw away my stuff and they keep raising your bills every 6 months. Now, it’s difficult to get someone on the phone, most times the office is locked. They still billed for the month I did not stay even after evacuation of the space!!! I had the worst experience ever!!!
My name is Sheila Allen been with PS for several years without any issues. I called customer service about a late charge that I should have not received. They told me they would take care of it and I had nothing to worry about. When I came into Tiara's property at Ivy Hill I was greeted I was listened too and she really went out of her way to correct this mistake for me. She took her time and showed me what was in my account and made sure I left out happy and satisfied with the results. If you have any issues please ask for Tiara B she is so professional and down to earth and very patient
No problems with them
I was in a hurry so I didn't catch their names, but the two young women at the office today were excellent and so kind when I'd been having a bad day otherwise. They made my move in and refund of the unit lock super easy and pleasant. They were quick and knew my name, even without having met me beforehand. The energy they gave was just awesome. Glad to be their customer!
The staff of the Ivyhill Road Public Storage facility were, by far, the most delightful, helpful, and professional staff members that I have ever encountered. They went above and beyond to deliver "best in class" customer service to me and my family. From my family to yours, I offer a heartfelt "thank you". Sharon H.
James was very helpful and very knowledgeable!! Got me a great deal! Highly recommend!
James was very helpful
If you need to store your personal Items, valuables or irreplaceable picture and documents, I would recommend public storage on Ivy Hill Rd. I've been a customer for 3 years and I've found them to be friendly, professional & fair. If you can't get the results you need ask for James the Manager his goal is to always make things right for the costumer.+
The storage location is dry and secured by a gated entrance and your personal locks
James was our customer service attendant at the public storage location on Ivy Hill Rd. James was a pleasure to work with and he explained the storage process, and how everything works very well. James was very professional and polite during the transaction of renting my storage unit. I highly recommend taking your business to the public storage location on Ivy Hill Rd. Great job James!
James is great at his job, very nice clean facility!
James was very helpful today! Highly recommended!
James was very helpful
James was a nice guy he help out a lot . Very polite.
I love this public storage. I was having an issue and James really helped me figure it all out. I really enjoyed working with him. Someone should give that guy a raise! He didn’t have to take the time to help me figure out my problem but he was nice and patient and I left a happy camper!
I want to extend a heartfelt thank you to James at the Ivy Hill location.He was so patient and kind,even though I know I was a pain with a lot of questions!!!He answered them all,and helped me decide which unit would best serve my needs.Thank you James,for your expertise and kindness!
Quick and easy
Rodent infested. Horrible customer service. Do not use!
James was great, helped me get a great deal on my unit. Excellent service!
Great place to store my extra.
James was very knowledgeable about the units and prices. He did a good job and made me and my father happy
James was great. Hell of a smile. Answered every question I had and made me feel comfortable with the property. Would highly recommend public storage to friends and family.
Can u pay ur bill at another location
Walked into public storage looking for something different, left with a better deal. Thank you so much james for paying sttenting to my needs and getting me.in the right space
This public storage location is a really good location and James and keisha were great big help and courteous!
James was great from the moment I first spoke to him. Made sure I got the unit I wanted and was very kind!
James was great took his time showed us the units we needed and made sure we got one at the right price! Loved his service!
I had a great experiencewith james today, he helped me get a unit at an affordable price and was very kind!
The Rep was very helpful and curious in doing buisness.
James was very nice and kind. Got my unit very fast for me! Great service!
James and Justin were great! They were very knowledgeable and kind! 10/10 highly recommend
Thank you James for being so kind and courteous! Your service is what being in customer service is all about! Thank you for helping get my space and store at public storage!
James was very great with his service and the extra steps he took to make sure we got the unit and are satisfied with the choice! Thank you so much PS this is why we keep coming back!
James was very good at his job..welcomed us in early and got us out quick. Higly recommended
James was very nice and professional and helped me get my space nice and quick. Great service!!
James was great, loves his service and how professional he was!
Great service from James. Reviewed my account and got me a rate reduction. Thanks a whole bunch.
James and justin were great, got me a great deal with great service! Highly reccomend
James and cyani were more than helpful! Had an issue with a reservation and it was quickly resolved and I got right to storing. 10/10 customer service
James was great and very helpful today! 10/10 customer service
James had excellent customer service and was very accommodating! 5 star job!
Reasonable prices
James was wonderful! He resolved my issues and a pleasure to speak with.
Big thanks to James for always being helpful and knowledgeable when I come to the building this place has a great stuff. KEEP UP THE GOOD WORK!
James is the truth! I’d be at self storage right now if it wasn’t for that dude
James helped in get into a storage unit for my business. Thoroughly explained sizes, pricing, and terms. Made me feel comfortable I was getting a great deal and my belongings would be protected. Would recommend 100%.
The worker there was extremely helpful. I’ve never used Public Storage before & James made sure he explained everything fully and answered all of my questions thoroughly. Thank you again
Kudos to James at the Ivy Hill location. I was in a quandary financially until my social security check arrived to pay my storage bill. Because of his suburb customer service, I was allowed to access my storage to put one item away. If James had not been so understanding and helpful I don't no what I would have done. It's people like him that make this a better world .Because of his excellent customer service I have referred Public Storage to my friends and family.
Very polite very informative very helpful
Attendant was very helpful, friendly and courteous!
The property may has a great demeanor and good customer service skills...James is very pleasant person..He handled my complaint with ease and solved my issue
James did an excellent job today, had a problem with my unit and he immediately fixed it. 10/10 recommend!
Shawn Brown made renting easy. He was very informative and had great communication skills.
Came in to to ask about getting a bigger unit, was greeted by James, who not only was extremally knowledgeable, but he showed me bigger units to help make my decision easier. went from a 5x10 to 10x10. James helped me and made a stressful day so much better! Thank you James! Ill defiantly be referring many people to this location for James alone!!
Great and easy experience! James was very helpful if I ever need storage again I know where to go!
Keisha was a pleasure to deal with. She was polite, professional, and accommodated my request with ease.
Keisha was great, she greeted me the second I walked in and handled my issues with no proble.
Keisha was a pleasure to work with. Handled everything with ease!
I was inquiring about my storage units. I spoke with a young lady by the name of "Keisha" at the Ivy hill location. She was very professional in answering the phone and help me with questions about my units. Thank you Keisha!!!
I was very pleased with my service at public storage anthis storage and I will give James a 5 star he has excellent customer service skills.. And then I hit the 5 star
James was very helpful and knowledgeable when it came to helping me and my mother get our units! 10 out of 10 he’s always there for the customers and makes Sure they get the best service possible!
James did a good job today I surely will tell some about this storage
It was a lovely experience, the lady was nice and helpful. Aside from the dust still pretty clean and neat.
James was super helpful and I would recommend 10/10!
Safe and reliable space for short-term storage. James was super friendly and helpful with all our needs!
After a stressful morning, Keisha turned everything around with her outstanding help, her energetic energy and her above and beyond mentality. I left very pleased and informed.
James has given me great customer service! So nice and friendly and keeps the property clean!
James was very nice, and keeps a clean property. Highly recommend
Shawn did a great job assisting with my needs. Prices where great and the area was a plus! Property is clean and well maintained great job 5+ stars well deserved
Well kept facility and James was helpful and friendly. Also, I was able to use the restroom.
i do not recall stopping here?
James the front desk guy is courteous and informative
James is the best!!! Professional and friendly.
James was very helpful and professional.
James went above and beyond!! Very well mannered, very respectful, and above all the extremely kind! A great asset to Public Storage!! Definitely deserves the recognition for all of his hard work, especially when dealing with difficult customers! Way to go James!!! You deserve the most!!
James made this process quick and easy. He was very polite and met all of my needs.
James was very helpful and informative.
The property manager, I believe his name was James. Was very helpful and knowledgeable, he answered all my questions and quelled any concern I had. He does a great job. I would recommend this public storage to any one!
10/23/21: Customer representative James is the best!! Had a concern with pricing hike and took care of me on the spot!!! Fought for me to get a better rate! Great customer service and very positive attitude. Public storage is blessed to have a customer rep like James! A+ service!!
James was very helpful and imformitive, he answered most of my questions before i asked them, he's an asset to the company.
James was so helpful with assisting us with our move out. We rented from public storage for nearly 5 months, and our experience was cool. He was professional and kind. I would recommend it here.
James our property manager was extremely nice, very knowledgeable, respectful and so down to earth.. This was my first time here and would definitely recommend you come to this location and see him for your storage needs..
James is definitely an asset to this company. He was very help and understanding. What a great person and personality He demonstrated during this experience of renting a space. His knowledge and willing to help and listening was outstanding. What a great place to rent a space. I recommend this rental space to everyone
James is very helpful and knowledgeable and does everything he can to make sure your stay here is headache free! Highly recommended!
James went above and beyond to help me and was very professional and understanding. They really do work hard to make sure this is a headache free facility and keep the lines of communication open.
James was very helpful!
James provided excellent customer service!!
James was very helpful and pleasant!!!
James and Shawn were amazing, very helpful highly recommend
Great service and a wonderful man in James who helped us tremendously!
James has been extremely helpful, truly 7 stars out of 5.
I have rented with Public Storage in the past and have never had a problem. The Ivey Hill location is less to be desired. The employees are really unhelpful and rude. The manager never gets back with you and the front desk works don't care at all. They are either on their phones or have the door locked. I also feel like their prices were over the top.
James was very helpful and informative with helping me chose a unit‼️
James was very helpful great job thanks
James Jones was totally bomb !!!!!!!!!! Couldn’t have ask for a better rep to service my storage needs !!!! come here for your storage unit!!!
I really appreciate Rm Samantha's time and patience to help me download the public storage app to help me get everything set up so I can use the app and use the gate access from the app.
James was amazing and went above and beyond to provide great customer service for me today! Highly reccomend!
James stayed late and made sure my move in was smooth and easy!
James is amazing!! Awesome experience!!
The manager was amazingly helpful and explained all steps of the sign-up process and policies. The unit was clean and the setup is very straightforward. Would highly recommend!
Katherine did such a good job today!
Great Staff. Very helpful.
James has been very professional in providing the support I needed to take on a unit
Shawn was very helpful and patient with me during a difficult time.
Terrible customer service, told me they would credit me a month because of a rat infestation and then reneged and act like they didn’t say it. Very hard to get a person on the phone and are quick to give you the runaround
The place itself is OK. But BEWARE, no one tells you this when sign up. If you vacate the unit, there is no prorate on time, EVEN IF YOU MISS BY A DAY. So I ended and vacated a day after they auto-deducted $320 from my bank account. Manager said they don't do any prorates, even if you miss by a day. So I basically paid $320 for a full month that I will not be using the unit. No willingness to discuss or negotiate. Again, it may have been in some fine print somewhere, but they certainly don't tell you flat out when renting a unit. So BEWARE, if moving out of a unit, make sure its before they take you money out for the next month. It would be nice if they were willing to even give partial back, but manager was not willing to do so. Won't use again.
The staff is nice and i like the place. I pay 151.00 for a 5x8 storage and i got a letter saying they're raising my rent for a extra 25 dollars 🙄 first of all my unit already way too small and i was already paying too much in the first place. I went and rent somewhere else for 116.00 and it's a bigger unit. Will be moving out before April. I was only there for 4 months before they try to raise the rent for a little tiny unit.
Shawn was very helpful and knowledgeable when I came in inquiring about storage space on Friday. He deserves 5 stars for his service. I will definitely be renting from you.
Shawn was amazing and very helpful. I highly recommend this place. Ask for Shawn he’s great
I'm having a bad experience with it for some reason unknown reason no one can tell me who change the lock on my unit and it cost me just to have to remove it because they couldn't remove it because they said it wasn't theirs and I'd have to get someone to come and cut it off and I had to make an appointment which would take a week and I needed to get in there then I found out my stuff was not all there and I need answers who went in my unit who changed the lock on my unit and where and why. I have dealt with Public Storage before and none of this ever happen before
I had an excellent experience talking to Shawn he was very helpful and polite. Great customer service
Did a rental online and it was a great and easy process. The employees in the office were super helpful when I arrived!
Desiree was amazing! She helped me through everything I needed with complete patience. I totally recommend this public storage to everyone!
Desiree, was great made everything simple and fast.
Desiree was AWESOME!!
Desiree was great helped with all my storage needs
Shawn was patient, accomodating and easy to chat with. He was also detailed, and professional. Good energy and Great service!
Desiree was great. She explained everything in full detail and made me feel comfortable with my registration experience. Totally recommend this location for all your storage needs.
Desiree so nice person and helpful thanks
Great facility, verry clean desiree and shawn are in the office they awesome!! Wouldnt want to store my items anywhere else!! Side note- For some reason google keeps deleting my reviews soo I’m back to try again
Great spot! Move in was super easy, low rates, and convenient/easy access. Shawn was super helpful. Recommend!
After downsizing my home I needed a place to store my prized possessions and I was really nervous. But from start to finish I was pleased with the customer service. Bianca was so pleasant and professional. After leaving I felt positive I made a great decision.
Excellent customer service very professional
Bianca was amazing, excellent service, great communication and helpful
Bianca has great. great customer service
I received excellent customer service from Bianca, she was very professional and answered all me questions.
The young lady named Bianca was very professional and helpful. I appreciate her service and would come back again.
Very clean and the staff was friendly and very helpful
Stored furniture here for approximately one year, and when I was ready to remove and use the items, they had been "lived in" by vermin, who left behind feces and urine. DO NOT STORE ANYTHING YOU WANT TO USE at this sort of facility, that is exposed to rodents and other pests. The insurance offered is quite limited - so don't bother with it. Better to store items at an enclosed, climate controlled site - which by the way will likely cost less too. Staff was friendly, but lesson learned!
Very nice ,neat ,clean .no climate control units
Is there trailer storage
Besides their tiny entrance, great staff every time I visit. Explained everything quick and simple. Def a good place to use if they have open spaces
Bianca & Desiree were great. I was in and out with no problem. The facility was very clean and everyone had on a mask.
I had an awesome experience with Bianca. She was courteous and very pleasant. She went beyond the call of duty even after her working hours. Very pleased with her service.
Love Public Storage great prices needed to change storage container yesterday Bianca helped me loved her personality. Professional. Friendly....So glad I picked this company needed storage quickly and Public Storage did not disappoint...
My experience was truly awesome!! Bianca RF was superb and made what I thought would be stressful experience one that was relaxed and efficient! Thank you !!!!
I higly recomment this public storage. Great customer service and very clean place. Thanks to crystal and shawn for answeing my questions
I've had a unit at this location for years and had to change my payment method, but it didn't go through online. Crystal and Sean were very helpful and got my account up and running in no time.
I have reserved a 5x15 unit, but realized it was to small. They were about to close it 2 minutes. Bianca and Shawn put me in a 10x15 without a problem. They did a great job. They were fast, very helpful and explained everything to me. I will definitely rent from them again.
Desiree was a swell lady! I love her business
Desiree and Shawn were amazing help!
Desiree and Shawn were great good place
Staff is unknowledgeable and unfriendly. If you have opportunity, consider other facilities
Tia help me a lot with finding the perfect storage area. She answered all of my questions with a smile on her face. She is very professional and will not steer you wrong. I recommend this public storage location.
I was quoted 1 price but after taxes, fees and insurance, it was around 20% higher than quote. After 4 months, without any warning, my price increases another 15%. So $110 actually means $135 and that will be increased to $155 after few months. I will move to a smaller unit and eventually never deal with them again. Why not include all of this in the quote? I’m personally more annoyed by misleading info than actual costs.
The Manager Alexis was very helpful and informative
The staff was pleasant, courteous and accommodating.
Stephanie and malcom was a great today and love their customer service
Desiree was great , thanks for all the help.
Desiree customer service was great she was quick and knew what she as talking about. She got me a unit with a price that is manageable, even told me about the best tools to help secure my items in the space. She was very welcoming with a warm smile on a cold day! If you need a storage unit I would suggest to go here and let Desiree take the wheel !!
Quadir and Shermae were exceptional! They were able to honor the rate from the other office being closed due to fumagation. Needed and was able to store my stuff at Ivy Hill today. Great customer service!
I'd like to say I came in and had the pleasure of meeting Annie and Tiasheema.... In the midst of the CHAOS of having to move.... These 2 ladies were VERY helpful, resourceful, and made me smile in the MIDST of what I felt was a STORM!!! They are TRULY a DELIGHT and while they didn't have any availability for me, they went above and beyond to find another location that had the unit size I needed; not only did they help me find a location, they also provided assistance with making the reservations.... #JobWellDoneLadies 🌟🌟🌟🌟🌟
Quadir and Des were professional in their relating to me, the terms & conditions, regarding renting a storage unit. I eventually got a unit, and is satisfied with be their quality service.
Took a friend to get somethings out of storage. I liked that you have to put in a code to get in an out. The unit itself was huge. The lots around the place was clean.
Quadir and Des was supper helpful and they even called me after I moved in to see if everything was great 👍🏾👍🏾👍🏾
Great service. Appreciate all of the help in getting my unit today
Tia and Desiree were amazing! They provided and awesome experience during my rental process they were fast and smooth! They kept a smile on my face I highly recommend this facility!!
Desiree is the best, most pleasant informative young lady.
Desiree and Brittany was amazing job today. Desiree helped me find an amazing unit for an amazing price. I am a regular and never expirence such amazing customer service. Thank you again Desiree
Great storage space. Friendly and easy to used. Desiree was a great help!
Wonderful, very clean property and amazing staff at this location this is hard to find at most places !! I loved it Ask for Desire she’s the best, helped me get an amazing deal for a storage space and also helped me get all the packing supplies I needed!. She was very helpful, and explained everything very thoroughly!
Brittany,Desiree and Tina were awesome help, very generous girls!
Christina was excellent
Still dont like them
Desiree and Tina were very helpful and professional.
After a very stressful week and the anxiety of moving I’m very glad I chose Public Storage, it was convenient and very close to my home. Thier customer service is excellent, and they made sure I picked the the right size unit for my belongings. I personally want to thank Property Manager Tina and her staff for all thier.
They have great customer service
I love this place! This is my second time renting space and both occasions were quick, smooth, and painless. This time around Tina helped me, and she was pleasant and very helpful. They say Nordstrom's is the best at customer service -- I don't know about that, but I'd say other retailers could take a lesson from the women at Ivy Hill Public Storage. Just wonderful!
It's secure😩.a hassle to get in and out,.maybe switch to a fob sysyem
Tina and Brittney were very friendly and gave me the best service I could ask for. Thank you ladies
Kadedra and Tina are friendly and helpful
Today I rented a large storage Container at Public Storage in Mt AIry. And I was pleasantly surprised by the reasonably prices & Spacious Containers that where available. Not only where the Storage containers cheaper than their surrounding competition, Public Storage customer service is very friendly and helpful. Thank you sales Rep Tina for making my life easier this morning.
Needed a storage today last minute and went here and Tina the sales rep helped me and my husband and got us just what we needed ! Affordable and efficient for our storage needs ! Thank you Tina !
Kadedra was amazing. She was very social and explained everything in a clear and understandable tone. She did not rush me and answered all my questions. She displayed extreme patience and was very respectful.
Tina and Kadedra were amazingly kind and patient. Both were so helpful with all my questions as well as worries and needs. I haven’t had a good experience looking for a storage unit recently until I went here. It makes such a big difference having kind workers that care about their customers. I will definitely be recommending anyone I know to go to this location!! Thanks for being so helpful!!
I have used a few different places for storage but these people are great.
Great service
I really appreciate Tina patients and time very professional
Clean, free parking, greate customer service.
Tina and Brittany were wonderful , they helped me understand questions I had and made sure that the storage unit was clean and ready
Tina was very helpful throughout the process of getting my storage great lady!
Good fast service
The ladies at the facility were outstanding (Kadedra and Tina)
Tina is the best of the best and a blessing to me today.
Kadedra and Tina are absolutely GREAT. Always going over and beyond to provide the best customer service and they do it so effortlessly. Thank You!
I have used several storage places in the past but this one is convenient, clean, and service is always good.
Prices are going up in March
Great service checking in. Thank you Christina for your expert help.
We had a great experience unloading and loading into this facility for a couple of their clients. We had no issues with the ease of getting the household items in or out of the facility. Spacious, plenty of parking and great staff! If you need help with your storage unit labor please call My Labor and Moving (561) 352-1675 www.facebook.com/mylaborandmovingfl
Tina was very helpful today they had just closed and she still provided service for me she gave me the best customer service I have received in a very long time and I work in customer service and have my own business and my lock was old damage rusty and it was 20 mins after closing and she offered to change it will we was all the way in the back of the lot she a great person execellent worker and derserve every star aswell as the darakin lady with the dreads that was assisting her
Tina, Did a great job moving our unit to a bigger one. And sweet.
Very tidy. Staff is pleasant .
Excellent Customer Service and great Reps. Thank You Again Tina...
Suck
Great service...made moving easy. Kadedra was very helpful, polite, and professional.
The reception was very professional, it's hard to find professional people now days that has me feel secure in their services. I haven't had any issues and was recommended by some of my colleagues. So far so good for me.
Best prices in the city and fast and friendly service
Pleasant
Greedy
The staff at this location was very helpful. Tina who signed us up was very knowledgeable of the terms of the company policies and answered all of our questions. We also met Jasmine And Khadijah they were very friendly and made our experience very easy on what was a very stressful day. We got our unit and are able to start unloading today.
Its nice no problems, only thing is the rate keeps going up!
Brandon displayed excellent customer service. He was very knowledgeable and helpful, making my experience at Public Storage a very pleasant one.
Amazing customer service from Tina!
Kadreda, was very helpful with the closing of my unit she was through and helped me make all my arrangements to decide on any other unites.
If you're interested in storage, this is an amazing place to go! Customer service is probably the best I've ever recieved. I want to give a shout out to Tina. Though the unit was out of my price range at this time, she was incredibly helpful and patient answering all the questions I had. She went beyond to be incredibly helpful and welcoming. I will definitely be returning!
Outside access was very important to us - easier to move things from the vehicle to the unit - so we went with PS. Couple of tips: (1) sign up on line - it's cheaper; (2) you can decline the insurance and (3) they will provide you with a padlock and key for $19.99 or you can bring your own. Brandon was awesome to get me oriented and signed up. Very happy with this decision.
My overall experience was wonderful and painless. Brandon at the front desk was courteous and so polite. I received my confirmation call just like the website said I would. Thanks again. Highly recommend.
Accessibility
Went in to get a quote on a storage unit, because of the excellent customer service made the purchase on the spot. Thank you Gina
Adaina was very professional!!!
The place is clean, convenient and the customer service is top notch! Avo is extremely helpful and friendly and handled all my needs smoothly and efficiently! Very happy with my experience here.
Places clean the staff is friendly and it's a safe place to store your belongings
I came in to make a payment last week and asked Alex about vacating options and she explained everything thoroughly and was very polite and professional. I am confident that I can trust her for helping me out down the line
This facility has constant issues with the dumpster overflowing with trash. Ive been informed that even though I rent there I am prohibited from using the dumpster. Leaves cover the last row. I've gotten several flat tires due to nails. Of all the Public Storage facilities that I have used in several states, this is by far the worst. As for customer service the manager seems to always have an attitude and is unprofessional. I have been here for years and have seen this place change for the worse.
After a really bad experience at the Ridge Ave location and with Allan from the cprporate office, Gina and Alex were fantastic! Not only did they have the size unit I was looking for (Ridge and corporate said there were no units in the area available) but they were well informed and very helpful.
My Trip to This Specific Public Storage Was A Special One, Both Employees "Alexandra & Gina" Were Very Helpful In Helping Me Decide Exactly What I Needed "financially wise" . I Enjoyed The Great Customer Service From Both Of The Lovely Young Ladies Working There.
Every time I call and go in to the public storage I'm always greeted with kindness by Alexandra good customer service she makes my day better
I stopped in to this location with questions regarding my account, the two people that where there Alex, Avo were very happy to help me and answer all of my questions, i was very satisfied with my visit, Thank you!
Alex was very helpful and courteous. I needed to move my things to a bigger storage unit and she found another unit that was close to my old storage unit. This made my moving experience a lot easier than it could have been.
I'd like to say that my experience at this particular public storage is awesome. The customer service from Gina and Alex is wonderful. They are very knowledgeable in what they do. They also seem to be polite and respectful. Thanking them for their service.
general managers is extremely rude. terrible customer service and unprofessional.
Helpful staff
Great
Came to public storage for my storage need gina was excellent explain the process with me would differently recommend thanks for everything
Staff is very friendly
Nice place to store things
I stoped to pay the rent on my unit and when I pulled in the parking lot the woman working came out, locked the door and jumped into her car and drove off leaving me standing there. Sign on the door read "Back in 1/2 hr. I waited and in one 1/2 hour she came back and had lunch in her car while I stood at the door. I work in customer service, and this was THE WORST display's I think I have ever seen.
This is my review I had a great experience at Public Storage with Alex is she really help me out a lot I was going to go somewhere else but she convinced me that the price would be better here and it was thank you Alex
Gina give me great customer service. She was patience with me and help me out alot .
Tina, Gina, and Alex were Amazing!!!!! We spent the day moving from awful storage places and finally landed at this place! Everyone was super nice and helpful! Full of smiles and fun! They were super honest about how the weather could affect things inside the unit. They got us up and going super quick and ready to go!! Of all the places in the Philly area this is the place to go!!!
I need to express how helpful Gina was to me the day I upgraded my unit. Very good to know quality customer service does exist. I am more than happy as a customer and look forward to doing business with Public Storage. Thank you Gina!
Quick fast easy and efficient...just the way I like it. Thanks for everything!!!
Gina and Monique were wonderful. They gave me the best service. They were very nice and timely service. Service was wonderful.
Gina was awesome!!
Monique was very helpful and very kind. She helped me get the best value and I was in and out in minutes. Ask about the dollar special!
Needed additional storage to consolidate belongings. Gina was extremely helpful and courteous, would definitely recommend Public Storage for all of your storage needs.
I love how nice the employees are especially Monique Diaz the sweetest. Pay my bill here, great service.
Just started storing my things here about a month ago and I couldn't be happier with my decision. I worked. With Monique to find the right unit to fit my needs and she did an excellent job. I've needed help multiple times for finding my unit and sorting out an issue with the locks. Every time Monique helped me immediately and solved the situation very quickly. I would highly recommend this facility for both the well kept units and helpful and friendly staff.
Jasmyn was really helpful.
They were great. gina and jazz explained everything fully and made my decision easy. Thanks public storage your the best!!
Wanya Edwards was a very friendly and helpful. He was able to answer all my question and inform me of things I never thought to ask. Very knowledgeable! This location is very nice, clean and I would recommend using this storage place. If you reserve online you can fill everything out ahead of time and usually get a little discount for doing it online. I called Wayna to make sure I did it correctly can could move in right away and scheduled a time to sign the lease. Five stars all around!
My business with this facility is well appreciated and the service I received from Jasmine and Gina was a respectful professional and delightful interaction and I would refer others to this facility for a safe secure and sight and well mannered employees....
Gina always gives exceptional services each and every time I come to my unit! Today her co worker Jasmyn suggested I give her a Google review! So just letting you guys know She's awesome!
Property Manager Gina gave the ultimate friendly customer service. She was extremely professional and understanding. Gina patiently demonstrated and explained everything in a clear manner. I'm excited to have done business with this location of Public Storage.
In preparing to move, I needed quick assistance that was responsive to my needs. I found this and more in Ms. Patsy. She knew her business, gave me practical suggestions and allowed me to leave with a smile and fully satisfied. She made my moving transition very enjoyable. Keep doing what you do Ms. Patsy!!
I had the best experience with Gina. She was ready for me when i arrived as i was the only one scheduled. She was friendly, professional and willing to get me though the procedure...2 thumbs up
Gina was very helpful and explained everything patiently and clearly.
Patsy was very helpful in picking out the right unit for my needs. Patsy was friendly and very upfront about the fee's I would have to pay and how rent works. She also handled all the paperwork confidently and correctly and I felt nothing had been missed or mishandled. I highly suggest dealing with her if you are in need of a unit at a Philadelphia Public Storage location.
Gina was awesome pleasant experience every time I'm in the office thank you
Patsy was great setting up 5 large units and a large order of boxes. Best storage facility in the area.
Thank you for all you do and exceptional customer care! Deb & Bill
Gina was great thanks buddy see you next time!
I had a good experience there Wanya helped my pop pop move into his unit he was so pleasant. I would recommend this location to my family and friends. Very satisfied customer
I had a very good experience with this location on Oct 29. Wanya Edwards was very helpful and provided excellent customer service. He switched my storage unit from the smaller one that I reserved to the larger one that I needed. He was new and a little nervous, but he got the job done. Thanks Wanya.
i am not happy that i spoke to the people at front desk about the rats i was told to turn my damage into the insures p/s is very lax maintaining this property
on 10/26/2015 approx 11:00AM I went to my storage garage and found the door so damage that my belongings are not safe. I spoke to the young male who name I didn't get a (b/m mow hawk hair cut) working there. He was so nonchalant he appeared as if he didn't care when I told him. He didn't even go look at garage door. I went back with a friend and she looked at door. We than went back to the office and I pretty much pleaded with the young male to look at the garage door. He finally looked at it and said he contacted the manager. I ask for the managers number and he turned a signed around with a number on it. I didn't take the insurance out because I believed the garages were secure. The only way I can secure the garage is by placing my truck in front of door so no one can get in it. My garage is not secure and it seems like Public Storage doesn't care.
I had a wonderful experience chandler and Rahmid were excellent.. thanks
I want to let you know that Rahmid and Chandler have been AWESOME to work with. They have provided EVERYTHING I have asked for (i.e., boxes, tape dispensers, tape, etc).I pray that you will acknowledge the courteous service they provide for your loyal customers. Based on the way they have treated me, I will recommend Public Storage to all of my friends and family. THANK YOU.
Stored here for a few months always received amazing customer service from both the young lady and young man in the office!! I only gave it 4 stars because the gate on the property had been broken for weeks now. Other than that it's a great place to store your goods.
Great customer service came in looking for prices the young man in the office took me on a walk through of the property and asked me questions to explain to me what size unit I will need when I move at the end of the month I was very well pleased with the service will DEFINITELY be renting here when I'm ready to move out my place
stopped in asking about boxes I was explained that the boxes are great for not only moving but storing brought 5 boxes and some packing tape great customer service and knowledge of items.
Great service! ! Pleasant attitude I recommend public storage to anyone needing storage space..thanks Courtney! !!
Best people in storagedom! Use no one else. Friendly kind and most of all patient. Especially when the move is so stressful, they're aren't. Excellent customer service. The best. Robert and Courtney are wonderful.
Dacia was a great help. She is very knowledgeable. I loved her service. She made me laughed and smile. The office was very friendly. Dacia made this rental very fun and dave gave great service too. Would recommend.
This is the best Public Storage. Great customer service!
Courtney is awesome! She was super helpful, accommodating, and a nice lady! Thanks for your help.
Robert is the best! He gave me the best customer service! I look forward to having my stuff stored at public storage! Great work office team
The reps were very knowledgeable and made me feel at ease about my account
Courtney's customer service skills are amazing. She helped me through a difficult move I'm glad I chose to store here.
courtney and Robert where great customer and service !
I came in to pay on a friends storage account and the customer service from Courtney was phenomenal. She was so welcoming if I needed a storage unit I would definitely come here!
Great stay management was really helpful very pleased
Stopped by my storage unit which had expired. There was some confusion in verifying my authorization to enter. Robert, in the most friendly and professional manner, got to the bottom of the situation and got me into my unit. Thank you Robert for all of your help.
Manager was very nice. Great service.
Manager s were nice and helpful
Anthony was amazing. He was professional and very accommodating. He definitely helped reduce my anxiety after I felt disrespected by the District Manager Leon Adams who was short and sarcastic with me on the phone twice today's on a row.
Management team is extremely awesome. Watch out for the guy with the mullet hair cut this dude needs training had a package delivery and he opened my mail. What the $ uck is he doing opening mail. This guy is going to ruin a great team.
Very quick and efficient. Manager was very helpful and pleasant to deal with
Great hospitality. Great service. Very convenient.
Simple to store, no bothers, easy in and out access. No complaints. Just leave your stuff and come and get when pleased.
A friend received excellent customer service from Anthony when they came to the facility to rent. He was very knowledgeable about storage and answered all of our questions. Would definitely recommend this place to others.
Stay here twice service was excellent and the people were great. Would gladly refer friend and family
Great space...great hours and outstanding professional personnel. I am well informed about any changes and reasonable access to personnel if there is a issue with unit
So far so good. Marques who works there was very friendly and helpful. It makes a huge difference when renting storage. The unit was clean and ready to fill up with all our junk. Thanks Marques!
I've rented a unit at this facility since September 2008. I vacated today in March 2014. I have received excellent customer service. I live out of town, the manager, Anthony even called me once to let me know my lock was not affixed appropriately so my goods were at risk. I purchased another lock, he put it on my unit, and mailed me the keys long distance. I had another issue and the district manager, Leon helped me resolve it. So, I definitely recommend their storage facilities!