Public Storage Self-Storage Units at 2351 S Swanson St, Philadelphia, PA

I rented at the south Swanson St Philadelphia location for over a year and had so many issues. I would go in person to pay and there would be no one in the office the last few hours they were open, I would get a late fee because I only had cash to pay that day and they would promise to remove it when I came back but never did. Eventually after some financial struggles my unit ended up being scheduled for auction but I knew I'd be able to pay it off before the auction date. I called the office to ask what minimum amount would be needed to cancel the auction and was told $200 so while on the phone with them I paid $300 to be safe. The next day I was admitted to the ER and held a few days for emergency surgery. I went online to pay the remainder of my balance and was informed I no longer had a unit. That the full balance had to have been paid the day I called and WAS LIED TO. This location is a scam. I've had plenty of other issues with them but these were the worst. I lost my entire childhood of memories as well as so many irreplaceable mementos and all my business equipment. Worst rental experience of my life.

I rented a unit here for two weeks and ran into some issues with the payments, but Kelvin and Cara on at this location were super helpful and great to work with! Big thanks to them!

My experience, while short, was wonderful. Kelvin stood out as a top performer at this location. Everyone was kind and knowledgeable and extremely helpful. Move-in and move-out went perfectly.

I was here and the staff help me find the perfect size unit and the price is great and affordable I highly recommend this storage facility for whom ever is looking for a nice size space for there extra belongings.

Great experience, very clean. Kelvin and Shakira were very helpful. Great company!

Amazing service

Leah's customer service is wonderful. Great to have her at this property

Truly awful. They barely post the hours, then locked the garage door 15 min EARLY at 445 on a SUNDAY. I was locked inside. Had to call 911 to get out. Half dozen attempts to reach anyone at the company and I still have not received a call back. Honestly cannot believe the hours are so short and they would lock you inside before the closed hours without anyone available to open the doors. I’m not talking about the middle of the night. I’m talking about middle of the afternoon on a weekend. I was stuck for an hour in the building and no one has called me back days later.

I have a few units here and have been here since they first opened. The quality has went down since opening. It seems as if there is always a new staff and doors not working.

Staff left the location early and my boyfriend and I were locked in the building. We had to call the fire department to get out. Terrible business, management and staff.

This is absolutely the worst storage facility I've ever used. The office is never open when it's supposed to be and it's hit or miss and to whether you can get to your storage unit at all. Last time I was there someone had put dirty mattresses in front of my unit. I went to the office, but of course they were closed even though it was during the hours they should have been open. I called and left a voicemail telling them I couldn't get in my unit due to the mattresses, but I never heard back. This place is horrible.

We sold a house recently and used PODS (expensive) to clear-out and pack up the house. I was looking for a local storage facility to empty the POD into. After checking every local storage company, it was clear that Public Storage prices were lowest. I spoke with Kelvin on the phone at the location, and he very knowledgeable and courteous. We went to the facility, and it was brand new, super clean and modern. I was very impressed that this location (Swanson st) has very large drive-in indoor loading dock to get you inside, and out of the weather while unloading - very rare feature. We met Kelvin inside, and he was a model of courtesy and good manners. Kelvin made the sign-up process easy and stress free. He took us to our unit and was so kind to my 11-year-old Son, who was asking a hundred questions! LOL! The low-price, beautiful new facility, convenient location, awesome weather-proof drive-in loading garage, AND Kelvin, who is an excellent on-site manager, make this Public Storage a winner.

Thank You Ms.Monica for helping me u r awesome .... ☕

Absolutely horrible customer service. Was open 24/7 then cut back hours and the staff is the rudest you will ever encounter. Doors are always broken and access is minimal including on weekends when they close at 4:45. Not 5pm like their google page says. 4:45. Even in summer when it is light out until9:30 they cannot manage to staff it at least until 7pm. Bathrooms disgusting. Absolutely ridiculous.

I rented a unit from them in Feb 2021 and around the first year anniversary they raised the price 2x from $60 to $120 a month, changed the access hours from 6am-9pm to 9am-5pm. I moved across the country so it proved difficult to get in and empty the unit, especially since the one drive-in entrance door is completely out of order. Bathrooms are also in continuous disarray. When I closed out the unit I didn’t call right away and I think the workers there believe I was robbed, Bc the broken door stays open all day long with no security. I successfully rented a separate public storage unit this year in Oregon and closed it out with none of these problems, proving this particular location has issues. I would pick a different public storage to securely store your belongings when you’re away

Black lady that’s there in the morning completely rude I don’t know if she’s the manager . I can’t imagine having to deal with working with her.

I cannot say enough great things about Monica and Kyara and our whole experience with Public Storage. Five stars!

Monica was so amazing her energy is great very helpful ….👍

Monica is a very helpful person I love her kind spirit. Need more like her.

Haven't seen one staff member who even pretends to like their job. They all seem irritable restless and discontented and honestly quite disrespectful to say the least.

Got the best price in the area for the storage size I needed. Easy access from my app account any time I need, climate control, and friendly helpful people working there. Monica was incredibly helpful and gave me a tour, went over everything in detail, and is a pleasure to see every time I’ve popped by. Easy access to moving carts during office hours.

Monica and pearl are the best workers at public storage

Pearl and Michelle was great and very friendly and the place is very nice!!!

I have to change my rating accordingly, this was a hell of experience after it had been sold twice, I Was here Since this place was opened. Then it was sold two times to different companies. The worst is this public storage one, they changed hours and limited access to their office hours, more wores they don't care about ur business need. I don't wanna talk about hacking up their prices. Doors been always broken , feeling not safe to operate my business from here. Definitely I would not suggest this place with the current atmosphere to ur worst enemies rather to your friends. Formar review: Was in a tight bind and needed something quick. Lamon was both knowledgeable and extremely professional. I will always give him my business. Great personality and energy.

Ms. Monica was so nice was very Halloween

Monica is awesome she always help me out when needed. Definitely recommend this place.

Monica&Sinai has been great nothing shot or great service. The ladies are amazing and very helpful. Love to come to this place 💞.

Hmm. Ever changing staff, at least one nameless employee seemed disinterested in the job. Technical difficulties understanding simple office equipment.

Very clean and excellent customer service! I had the pleasure of doing business with Monica at the Swanson location and she was great!

Monica was a exceptional pleasure to do business with your establishment enjoy my experience

Monica is the cool new manager there w great customer service !!! As soon as the garage door gets fixed, it will be easy in & out

Really like the facility here with the climate control and new units. Very clean! There are usually plenty of dollys to transport your items to your storage unit but the only down side is that there is ONLY 3 loading spots inside. So there is a bit of waiting depending who is in there. Folks who are just tagging along in a second car... DO US A FAVOR - Use the parking spots outside and don't treat the loading zones inside as your personal parking lot.

Loved working here. Loved seeing the customers everyday. Making sure the place was taken care of properly. And of course clean 😌 Unfortunately, I left voluntarily because of recent changes and decisions. However, management knows what they have or haven't done. Wish I didn't feel compelled to go. I'll miss working here, especially this building a lot.

Audrey was awesome. I was very pleased with the service.

Audrey was super helpful!

A door is always broken. The original management had 24 hr access but no longer. However, Audrey the receptionist was nice. Walked us through the setup.

Audrey was great!

Basically 9-5 hours, closing too early.

come I. Today for a unit and Audrey was good to work with very professional and explained everything to us

Very very helpful, professional and nice.

I started renting in early 2021. Since then, my monthly rent has increased twice (over a 25% increase in less than a year). On top of that, they decreased the hours of access and the doors were pretty consistently broken.. I've written to them as it feels powerless to accept this injustice. No response. I've notice their replies to other 1-star reviews are platitudes, not solutions. What could possibly be the reasoning behind raising the rates so dramatically? Anyone else experiencing this? June update: I moved out. No response from corporate. This place sucks

Audrey you were a great help!

Leah is always super helpful when I come here every week. She will go above and beyond to even call if I have issues with any of my locks at the units. I highly recommend Public Storage on Swanson Street.

Don't ever rent here if u wanna keep your things. They don't care about your things .

Edit 4/22: The folks that work at this location were extremely disrespectful during my move out. Public storage themselves are unhelpful and charged me a late fee on my last month after recommending I disable auto pay. They can only verify your identity using a drivers license so if you MOVE and get a new license you’re pretty much screwed. This is more of a 3.5 — it’s extremely frustrating needing to coordinate visits to storage between such limited time frames. Besides that, this location is very clean and now that the garage door is fixed, much more accessible. Most other storage units I’ve used have 24 hour access with your access code. At least open a few hours earlier and stay open later.

Christina at the front desk went above and beyond today to help me when I booked but accidentally cancelled a large storage unit. I just have not experienced customer service like that is such a long time. She really cared about my satisfaction and respected my business, and I could tell she took her job there very seriously as well. The storage facility itself is also awesome. It seems to be brand new, it is super clean and even the bathroom was spotless. The drive up door that opens from your phone is so convenient. You do not have to get out of your car or remember a code. You drive right in to a large well lit loading area and there are plenty of carts available to make moving in or out a breeze. I can not be happier that I booked a storage unit here at this location. I have great peace of mind that my items are safe and secure and that Christina will be there if I have a question!

This place is terrible. In one year they've raised rates twice to over 60% of the original contract. The facility is basically never open, it went from 24/7 to sometimes closing as early as 4pm. There's rarely any hand carts available and the staff is basically non-existent despite the outrageous price increases. The only thing nice about this place is that it's clean.

Christina and Leah have been more than accommodating with the access, sanitary and proficiency of help in my experience in this location. They do go above and beyond. They do deal with a great uncertainty of customers that do not appreciate their loyalty. I am always greeted with a warm smile. I will always keep coming back as log as these two are the faces I see regularly.

Long Story Short: Do not recommend. Go elsewhere. Timing has become more restrictive since getting a unit. Used to be 24 hour access and changed to business hours, which conflicts with most people's work schedule. Price jumped up $30 even with less hours for access without no further explanation. They basically try to get you in the door, then it's hell to deal with whatever adjustments they make when they feel like it. Clearly based on their generic responses to feedback already given and no improvements, they don't really care about doing better. Just save yourself the headache and frustration - there are other places in the area.

They took care of a lot of things since being bought, but the regular hours haven't returned. If you have an actual job then these hours are terrible. Going to find another place since this one went down hill. Somehow they got even worse. Changing from 2 stars to 1 star. Customer service is just rude and unhelpful. It's not completely their fault, mainly management making really stupid decisions. Just stay away from here and frankly all Public Storage locations. Go support your local storage until they buy them too then you can just throw all your stuff away because it's a much better path than ever having to deal with this terrible company. You're getting worse than Comcast.

Javon was very helpful. The price was fair. The facility was clean. I’m very happy with this facility.

Used to be able to access any time with your code. They took that away and now can only access from 9:30 to 6. Super inconvenient.

Christina and Leah was soooooo nice ! I love them already lol they are super knowledgeable and still dope I love people like that ! 5 stars lady ! Let’s goooo sorry I’m late with my review queens lol Christine is my sisters name and my nick name is Lee lol see you girls have a great year !

The rent increased by 40.00 and You used to be able to get in until 10 pm to get YOUR OWN STUFF but now it's only open till 5.pm which I can never get there in time cause I get off at 5. Please restore the original hours.

Honestly giving a 1star is too kind. This place SUCKS. Do not take your business here!! I have nothing positive to say about this business. In over the past year I went from having 24hr access then it was reduced to 6am to 10pm and then reduced again to 9:30am to 4:45 or 5:45 pm! Which are most peoples working hours. No reduction in rental amount on the other hand rates were raised! Never a cart to be found and for months neither of the 2 garage doors were functional. It’s so bad I am in the process of moving my things to A different storage facility which is the last thing anyone wants to have to do. STAY AWAY

The Staff is Very Friendly and courteous! The facility is well kept and clean.. Glad they have the garage doors replaced and carts restocked..

Leah and Christina were so great! Highly recommend this location!!!

Poor customer service close earlier than posted hours

Leah Is the best customer service rep. She assisted me beyond my means. I would recommend her anytime. She was so kind and willing to help me with directions and storage size that fits my needs. Please give Leah a raise she deserves it ☺️

Everything was fine until someone got the bright idea of changing access hours for folks that start working at 8am. Limiting access from 930-6 is ridiculous. Also increasing rent and cutting access hours is absurd

used to have longer access hours, yet still paying the same amount of money for now more limited access to my things. doesn't make any sense. I was also just denied access to my storage unit at 5:50pm when I have an email explicitly stating the new hours would allow gate access until 6pm. they made up some lie about the hours changing to 5:45...honestly considering moving my things elsewhere.

If there was something less than 1 star, I'd utilize it. This is specifically for the Swanson location in south Philly, but its hard not to see the faults as a management/ leadership issue in general. First I want to emphasize, the young lady we dealt with performed admirably under horrendous circumstances. She kept her cool and was very helpful. As for the facility....It has relatively recently come under new ownership/ management. It's been downhill every since. Constantly dirty. One of the 2 bay doors has been broken for a while, and low and behold what happens? The 2nd bay door breaks. Imagine people , lots of people loading and unloading boxes, furniture, etc...through one doorway. And in the midst of all of this, the company 1) raises the rates ( without warning) and 2) change the closing time 6 pm( without warning and with the knowledge that the late closing time was what brought them most of their customers) I was there today and there was literally 5 customers saying they would be taking their business elsewhere. - 5 stars STAY AWAY

The hours have change. I can’t even get in the building after 6pm. Corporate doesn’t even takes my call or nothing no email no type of communication. I feel like they want to change the hours they should lower the prices, I shouldn’t be limited when I pay insurance, taxes and full price on a storage facility that’s only accessible on an 8 hour window. This is unacceptable!!!!

Very kind, and helpful.

It's a very clean and organized place. The employees are helpful and there is equipment there on site to help with storing things.

Great customer service, clean secure units, easy load in & out!

Very clean and tidy space. Rates are decent too for the amount of storage. Parking is pretty limited, but the unloading area inside is nice and well kept. The air conditioning in there is a blessing when moving stuff on a hot day.

Edit: Also found out that my rent increased after having my unit for about 7 months. I was here before Public Storage took over what used to be Self Storage, so I did not have the privilege of having a staff member point this out when I signed up which is probably hidden in your new 50-page contract. Bring your own cart unless you want to haul everything to and from your vehicle one-by-one. Apparently people have been stealing carts and taking them home or keeping them in their unit even though there are security cameras on site which seem to be of no use. Man at the front desk closed the door in my face when I tried asking what else we could do so he obviously doesn’t have any authority over the matter. District manager said more have been ordered but nothing can be done in the meantime for people who need to move now. A large corporation like this should be prepared for “theft” especially in Philly - how can you leave your honest paying customers without any means to move their things when you aren’t going to be proactive as soon as carts start to go missing?

The facility and location are great. The only things to consider were: 1. Rent increase after 4 months. 2. All the dollies have "probably been stolen" as of today 7/13/2021. 3. The giant garage doors seem to be frequently broken. I showed up with a full truck one day and they wouldn't let me in because they were fixing both doors so I had to turn around and unpack and repack everything to do it again the next day. I've been here about 8 times and of the two garage doors, either the left or right or both were broken 7 times. 4. There is no prorating for the month that you leave

Great customer service every time

Ms. Monica went above and beyond for me not only did I move my stuff into the wrong unit I also lost my keys to the unit and the passcode to get into the unit. She helped me with get my passcode to the unit within seconds honestly with no problem then found a way for me to keep my stuff in the wrong unit that I moved into so I wouldn’t have to move all my stuff from one unit to the next. She saved me time and a workout because lord knows I didn’t want to move all that stuff on my own I’m to lazy lol. But seriously if you have any problems or you are looking for a storage unit I recommend you find Ms. Monica she will get you right.

Monica was awesome!!! Very happy with her service!

How do I speak to a live person?

Great prices and because they did not have the unit available that I reserved they upgraded me for free the place is clean and secure you must have a gate code to get in and then still have to go through sally port before you can take the elevator to the units where you store your belongings

Great service from Monica!!

Friendly and helpful staff.

This place is the most best located Public Storage I know. Also, management team and employees there are amazing. The manager and Javon are the dynamic duo there! I currently have a storage space with them and love it!!! Definitely recommend anyone who needs a storage space. 👍👍👍

Great service and very friendly

Thanks to Molly; my experience with Public Storage was excellent. Moving can be one of the most stressful experiences of our lives, so it was really great to work with someone who truly exceeded my expectations. It’s my first time storing with this company and so far I’m happy.

Ashley was great to deal with, went over all the details, gave a tour, and was overall very helpful. Place is brand new and clean. Prices are affordable and hoping they continue to stay that way.

I went to get a storage unit at this new location in south philly, and Ashley was awesome in helping me find a unit with the best deal. Please go there if you need storage space.. it’s a new location so it’s very clean and spacious . The staff is awesome!! Of note .. If your a health care worker you get a monthly discount for one year.

Ashley was so helpful in navigating renting my first storage space. She went over all the information I needed and answered any questions that I had. I definitively recommend Beyond Storage and going in to see Ashley.

The new facility is awesome, clean, safe Great customer service from Ashley Will recommend to everyone

Exceptional customer service. So easy to set up the rental and move in. Access hours are great and the unit is generously sized and everything is very clean and professional.

I used Beyond Storage to store some boxes for a move. Due to time constraints, I needed a unit quickly and Ashley was able to accommodate us the same day. She provided quick and friendly service, walked us through the unit and made sure we had everything we needed. The storage unit and the main office are very clean as well. They have a sanitizing station for the carts, a large loading bay, elevator and easy access to the storage units. I would highly recommend Beyond Storage for your storage needs.

Lamo was professional and super helpful. Great environment and feels modern .

Ashley is awesome! The facility is brand new and everyone is very helpful and friendly. Absolutely recommend beyond , over any of the other storage facilities around the area.

I was recently researching storage places all around my area and even as far away as a 15 mile radius. I spoke with employee after employee at business after business... and found nothing that met my needs. I was just ready to give up when i saw beyond self storage and noticed not only was their grand opening the very next day but they were located 2 short blocks from my home. I gave them a call and had the pleasure of speaking with Ashley who was so great to me and was happy to answer all my questions and accommodate all my needs. I went there the next day and was blown away when i saw this huge brand new gorgeous building. I went in and immediately was greeted by a staff with all smiles. Ashley happened to be right there and remembered talking to me so she got right up and took me for a tour of the building and all the units. She went thru all the sizes, locations, and prices with me until i found the one that was the perfect fit for me. Once i chose my unit we went to do the paperwork and within ten minutes i was all set. She showed me how to access the garage doors and before i knew it i was moving my stuff into my unit. I was able to pull my truck inside the building, use the carts provided for me that were so nice and made my move easy breezy! The building is so clean and fresh it even smells great. I couldn’t be happier with every step of my experience with Beyond Self Storage. I will recommend them to everyone! 5 stars for sure!!! And thanks so much again Ashley for being so great!!

This is a brand new location, it has a parking lot available, you can drive up and can use carts to easily get to your unit. Ashley has been so helpful over the phone to get my reservation and in person to make sure I was good to go!

La'Mon was AWESOME!! He was very professional and patient with me and all of my questions. He went above and beyond to get me situated into my new storage unit. I love this new facility and am excited to get settled in. I'll happily recommend this location to anyone looking for storage.

Excellent experience. La’Mon was super professional, helpful, and efficient setting us up with a unit. Extremely new and clean space. Highly recommended.

Lamon was perfect !!!!!

Lamon was super professional and helpful. Gotta go check him out