Public Storage Self-Storage Units at 49 Lancaster Ave, Frazer, PA

UPDATE: DAY 5 - ANOTHER DAY AND STILL NO ONE THERE AND I CAN'T GET INTO MY UNIT!! LET ME INTO MY UNIT DAMNIT! NEXT STEP I'M CALLING MY LAWYER!!!!! DO NOT USE PUBLIC STORAGE!! TERRIBLE TERRIBLE TERRIBLE!!! The property manager is never there and I've been trying to get into my unit for 4 days and can't get in! They say they're escalating it and they don't and they still say it takes 24-48 hours for someone to get back to you. They raised my rent almost $100 in the past few months. So now paying almost $300 a month and I haven't been able to access my unit for 4 days after I paid the bill with late fees and all. Let me into my unit!! Whomever works at the frazer site needs to be fired!!!! Trying to force people to give 5 stars and they do this?! No signs or anything stating they would be closed and there never is any notice. LET ME INTO MY UNIT!!

Harry was great really helpful!!!!

Harry was fantastic!!!!

Harry was great and very helpful,l!

Stopped by recently to purchase some supplies. Harry was helpful and friendly. Much appreciated!

Harry Very nice and quick

Harry is the man. He was there when I needed and gave me great customer service

Harry was great, always helpful and always willing to help you when he can.

Harry gave me excellent service and very helpful

Harry was awesome and have great service

Harry is extremely knowledgeable and helpful!

Harry was very helpful, courteous, and efficient.

Harry was great and very helpful.

Harry was awesome and I enjoyed his service.

Harry was great

Harry did good exceptional service to make a reservation and help me out everything

Harry is great, facility is nice and clean. But, Harry is Great! Always takes care of us and helps if we have any issues.

Harry is great, always helps me out whenever I have an issue.

Avoid if you need longer than a couple months! Our unit has QUADRUPLED in the last year! That's right, the same units can be rented as of today on their website for 25% of what they are costing us now after repeated increases every 3-6 months with less than 30 days notice to get your stuff out or pay more. This is the classic PREDATORY storage practice that should be a huge red flag to anyone thinking about using this place for more than a couple months. The second predatory practice is late fees at 25% of the full month payment. That's loan shark territory! Also watch out for the classic 5-star fake review stuffing going on by 1-2 review users.

Good experience

Harry His was amazing and super helpful

Harry was very helpful.

Harry was a wonderful help to us. We rented online and when we got there realized we rented the wrong size. He helped me change my reservation immediately finding me the right size unit so I could start moving my things in to the unit. We have seen him there every time since and he has always been very friendly!

Harry was great. Answered my questions and was very polite and patient.

Harry is a ROCKSTAR! Great Customer Service! Thank you!

Harry was fabulous. Helped me get the right products and load them! He assisted me in the showroom as well. He was GREAT!

Harry was very helpful

Harry was great and gave me a great service

Harry at Public Storage Frazer is great! Helpful, friendly, and efficient.

Harry was great and gave me great service

Harry gave me great service and I was happy

Harry , was very helpful and showed the area and things which is needed for storage.

Henry is awesome!

Harry is super helpful !!!

Harry was great at handling my storage unit!

Harry was fantastic! Thanks again for everything.

Harry was great and knowledgeable

Harry was great for service.

Harry was great. Appreciate his help during move in

Harry was great and helpful

Harry was great and helpful

Harry, was very nice & pleasant- took care of my bill payment easy!

Harry was great and I was happy

Harry excelled at every aspect and made the whole thing easy. Highly recommend thank you!

Clean space. Harry was very helpful.

Harry was great

Harry was great and made the new customer process easy!

Harry was excellent in getting me setup very last minute and this alone was the only thing that made my terrible day better. He's a good guy.

Jay was such a huge help and awesome to work with, would recommend this storage unit to anyone!!

Harry was great and very helpful

Harry was great and he gave me great service.

Harry was awesome very nice to me

Harry was great!

Harry, the site manager is very helpful, friendly, and available.

Harry did a great job and happy with his service

Harry was very helpful great service

Harry was great and I was happy with great service. Five star service!!!!!!!

Harry was really helpful and got me everything I needed!

Harry was awesome and super friendly great help!!!

Harry and Jared gave me great service and excellent customer service and I am very happy to rent.

We were deciding between this location or West Chester. My husband and I are extremely pleased that we decided on this location. Clean, easy access, and amazing customer service from Jay. My husband received a message from Jay confirming our reservation for our move in date. Once we arrived we were greeted with the exact same professionalism as over the phone from start to finish. Having the right representation for your business makes a huge impact on business. In this case, location and Employee make for the right combination. We would definitely recommend this Public Storage to family and friends.

Secure, guy behind the counter was nice and it was an easy checkout process once we were done using it

Harry did a great and I was happy his service

Harry is a great asset to your company

I recently had a storage unit here the last few months and harry always made it a pleasure going to my unit and a point to make sure I had the best service possible at all times

I happened to interact with Harry to rent a unit, he was very nice and helpful during completing the process. He has great customer serivce skills. thanks Harry to help me out.

Harry was super helpful thank you!

Harry was very helpful!

Harry has provided great customer service and was very helpful to me when he had questions regarding my storage unit!

Harry goes above and beyond and is a very conscience worker! He’s also very thoughtful.

Harry's the man

Harry is a great guy. Really helpful and kind.

Harry was spectacular! Showed me around the location and to my unit. He cares so much he pushes the slats up on the fence every time he walks by it even though he knows they’ll fall back down. He cares!! Love it

Harry was extremely helpful. Moving in and out was a breeze.

Went here one day last week. The manager Harry was really on top of things.

Harry did a great showing me property. When I am a ready definitely call back

Harry did a very good job

Harry gave me great service and I was happy to get a space at public storage.

Harry was very helpful!

Harry was excellent! Very very helpful, great service!

Harry did a great and very helpful and kind.

Harry was awesome.

Violet & Jay was amazing made process smoothly!

Harry made my move-out very simple. He was pleasant and professional

Harry at Fraser PA location was the utmost professional! He gave excellent customer service and is an asset to the company! Thank you again Harry!

Harry gave excellent service and was very nice

Harry is the man! Very helpful and very professional. Thank you

Harry was at the West Chester location and was a great help! He helped unload my mattress by holding the cart. He has excellent customer service. Thanks Harry for the assistance!

We shopped around a bit and Public Storage rates were quite a bit cheaper than other locations in the surrounding area. Harry assisted us with finalizing our rental just a few days before Christmas and was as friendly and helpful as could be.

Thank you Harry for your dedication to securing my storage space for me. Your friendly and caring personality as well as your attention to detail when completing the agreement was much appreciated. I would highly recommend this Public Storage location.

Harry was super helpful and made the experience an enjoyable one

Harry was awesome!

Harry was great

Harry was very helpful and accommodating throughout our experience. We had some issues with the movers and he helped me out so much! I would recommend public storage for your storage needs!

Harry did a great job and gave me great service

Came in to ask a few questions about storage, Violet had great customer service. If I decide I need storage I will be back!

Harry is really nice! Super helpful. Made sure I understood everything correctly. If I could give more than 5 stars, I would! He is definitely an asset to your team! A true and genuine example of top notch customer service! Thanks Harry!

On the weekends the front door is always locked. With a note saying come back at 1030, came back then it said 1110. Is there anyone working at this site.

Violet had great customer service!

Harry was the most friendly and respectful man I have ever met. We have loved renting from him and would happily continue

Harry was a great guy! All my questions were professionally and he was a great help with what i needed done on my first visit!

Harry is a great employee!! Loved his positive energy and he was sooo helpful. He even cracked some jokes to get us laughing/smiling. He was very patient and answered all of our questions! We left feeling satisfied with our decision to rent a storage unit at this location!

Harry was very helpful and went the extra mile to assist with getting the required documentation uploaded. He could not have been more helpful.

Excellent service; Harry calls back promptly and is willing to do the little extras (like letting me change my move in date at the last minute).

Harry did an amazing job helping us out today. He is an asset to this place.

Harry does a great job. He has excellent customer service skills.

Harry

Harry was fantastic and super helpful!

Harry was super helpful

Harry attendes and he was very polite and helpfull with needs.

Great service and very helpful and polite.

Great customer service from Harry. Very responsive to requests. Friendly and kind.

Harry did a great job. He has excellent customer service.

was given a tour an excellent customer service by Harry

Harry was very helpful with my storage unit questions. Harry is extremely professional and a pleasant person. I will definitely recommend this storage facility.

Harry was very helpful! Have had issues with other locations, this man knows his stuff!

Harry was really helpful

Harry did a great job and is very helpful!

I'm afraid I don't know his name (Harry?) but the man behind the desk helped me with a terrible problem I had and I am very grateful! Something had fallen (turned out to be a bed frame) against the corrugated door and it was impossible to open the door to our storage unit. I had been there twice and found it completely impossible to open. He somehow magically reached up and moved the item back so that we could open the door. Still don't know how he managed it but problem now solved. What a relief - thank you!

Harry was great, I called about space prices and if I decide on another space I’ll definitely call back!

Harry was very helpful, efficient and personable

Harry was great and I highly recommend this space. He went above and beyond and was incredibly thorough.

Harry was so helpful in getting me into my storage unit. He does great job!

Harry did great job.

Harry did an awesome job!

Harry did a fantastic job. He's very knowledgeable of his job .

I’m currently undergoing some Spring cleaning - and dreading every minute of it - but Bria made the process of upgrading my unit quick and easy. Her customer service is impeccable. Thanks Bria!

Harry great customer service.

A clean and easy access storage place with a helpful manager, Harry.

Harry was very helpful with instructions on how to pay online and even asked for my feedback on the Public Storage facility. Enthusiastic and friendly!

Harry provided great service- answered all my questions and was able to rent me a unit.

Harry did a great job to help us for setting up everything, he is very friendly and detail oriented.

Harry was most helpful and friendly. Enjoyed the great service.

Harry is customer oriented, pleasant and knows is customers! Pleasure to work with! Highly recommend!

Harry was a pleasure to meet. He was very helpful and willing to make sure all my needs were met. Great job Harry. Thank you

I called Public storage to get some ideas of what kind of space would be best utilized for me. Harry helped me get a good idea of what I will need when I make my big move. Thank you Harry for your attentiveness and eagerness to help get my questions answered.

Harry did a great job setting us up! The facility is very clean, safe, and no foul odors.

Harry provided great service. Easy rental experience.

I had an absolutely wonderful experience with Tammy!!!. Her customer service was marvelous and she was beyond helpful answering any questions I had and assisting me in the best way possible. I would highly recommend this place. I am beyond satisfied with the staff and overall service!!!!

Harry at the PS front desk was very helpful when I needed my gate pass code replaced. Thx Harry!

Harry was awesome! Very helpful and made the setup process extremely easy. Would definitely recommend this location- thanks for your help Harry!

Cheapest" place i found for 5x5 unit. $50 others want over 100, and they make u sign for insurance.... a great deal. thanks. clean. tidy.

Great service. Harry was awesome!

Always helpful Harry!

So refreshing to experience excellent customer service in today’s world. Tammy, the site supervisor at the Frazer location, was EXTREMELY helpful from start to finish. Not only did she respond to my online reservation request within minutes, she assisted me in determining which storage unit would meet my needs and made the entire process smooth and seamless. Thank you!

Harry, gave me great service!

My daughter and I have to leave our apartment rather quickly so finding a place to store our things was urgent. Right from our first introduction down to the final paperwork employee Tami was fabulous! She walked us through the facilities and helped us decide the perfect size we needed and showed us the best way to stack things so we could get the most out of the space size we chose. I will definitely be recommending them to anyone I know who needs some storage space. Thank you Tami!!

Tami was very sweet and walked my mom and I through every step, any questions we had she was able to answer and help us feel comfortable.

Harry did a great job explaining and getting me set up...!

I've had a storage unit at this site for many years but needed to upgrade to a larger unit. Facility manager, Harry, was very helpful and friendly making the change. A great experience overall.

Harry did a great job.

Upon entering you are met by Harry and was very helpful to answer all questions and help you find the perfect space. The facility is very clean and well maintained. I have rented in the past from Public Storage facilities and I would rank the quality of the facility among the best.

Harry gave a great service.

Great experience, Harry was very helpful

Friendly staff.

Harry at Frazer Public Storage was extremely helpful and efficient. Great experience!

Harry was very helpful! We had several questions, and he answered them completely when we popped by unexpectedly and when we called on moved-in today. The facility is very clean, as well.

Harry is wonderful, gave me great service. Very polite and happy

Harry was great. Super helpful and very kind. Made the process very easy. Thank you!

Harry provided excellent service. Harry was extremely helpful and answered all of my questions.

Harry is so helpful and responsive. I love this PS and highly recommend it.

Harry did a great job. Helped me look at the space I rented and was very courteous.

Harry was very helpful and pleasant

Harry has great customer service and he was very helpful.

Harry gave me great service.Thank you for everything. He had great customer service skills and he was very nice.

Great service from Harry and staff!

Harry was professional and helpful! Top notch service!

Harry was very personalable and friendly, willing to go the extra mile.

Harry was very helpful and gave us great service. Thank you!

Great support, thanks Harry

A+ Harry was very fast and efficient

Harry did a great job for me and provided excellent customer service. The units are well maintained and secure.

Harry helped get me in and out with no problems in the most convenient way, great service, five stars!

Harry gave me great service. I'm very satisfied with the whole experience.

Harry did a great job with signing me up.

Harry is the best!!! Very good customer service!!!

Harry did a great job!

Harry was great! Very friendly!!

Harry provided great service. He made sure our storage needs were met. Will highly recommend him and this Public storage location for storage.

Harry was a tremendous help!!

Great customer service all around!! Especially for Harry!

Harry gave me great service and was very friendly during my “move out.” I had another experience where my door would not stay open. The employee had told me it might take a bit to get it fixed for whatever work order process there was. All it took was me asking politely if there was ANYTHING he could do to speed up the process, he dropped what he was doing and fixed the issue himself within 5 minutes.

Wanted to move our storage unit. Pat who helped us through the transfer process was patient and helped us make the right choices.... what we thought was going to be a long involved process turned out to be quick and easy. Pat was great!

Thank you Pat for following up with us and making sure we were happy. He took us from very unsatisfied customers to life long advocates of Public Storage. Thanks for going above and beyond to make us happy. Its nice to see customer service at its best. Great prices and service like no other. Clean facility and easy access make this place perfect for all our needs!

My name is Juan Castro and I recently rent a storage unit from Public Storage. My experience at this facility has being more than excellent! Clean environment, well maintenance and great greetings whenever I go to my Unit. Pat is the associate that help me thru the process, took his time to explained me the benefits of renting with Public Storage and as well help me a lot when I was going thru a hard time. Pat is a great team member and deserve to be recognize. Customer services i give him 100% satisfaction. i will gladly recommend anybody to come and get an storage if they ever need one at this location in malvern. Thank You Pat and keep up the good work!.

Great rental experience - Pat was awesome

Outstanding staff, Pat was fantastic! Clean and well lit buildings, and VERY competitive rates. Easy access and nice hours. I highly recommend this location!

Pat was awesome and so helpful. Incredible service!

I was at the Public Storage facility in Frazer, PA this past weekend and experienced a self-inflicted problem with my lock and key for my storage bay. Pat R. went above and beyond in assisting me. His attention and thoughtfulness created a great customer experience.

This is not the closest Public Storage to me, but it is definitely worth the drive given the outstanding service they provide (thank you, Pat).

Pat made the process very simple and easy. He explain everything in detail about renting the space I needed. Great.

Pat made the process very simple, complete and easy to understand. Gave me a variety of options, explained things clearly and worked with me to get the optimal unit at the best price available. Fantastic.

Great storage units and great service

Great location, easy experience and Pat was very helpful.

Great Job by Rob and his team in Frazer. For some reason, I was confused on exactly what size I needed. Rob patiently went thru my list of items and helped me get the exact size. Thanks for a good job.

Great Service, Ryan’s a huge help

Ron give me an excellent service and was very attentive to my needs.

I loved that Ron from Public Storage called me after I went online to secure the space. He welcomed me and let me know his hours and phone number to call if I had any questions. Great customer service! Thank you Ron!

I stopped in to ask questions about my space, Stephanie was super helpful and helped me understand more about my unit. Highly recommended!

Perfect place to store, awesome service!

Perfect place for storage. It's always maintained well. I've only had good experiences with the service here.

This location is convenient, secure and clean. Customer service is outstanding! I would definitely recommend to anyone for their storage needs.

Set up an appointment and was set up for a 5x10 storage unit for a few of my big items. Process was nice and smooth. We talked through all of my needs I got walked to the unit to view it prior to putting my belongings in there. Would recommend to others

Good customer service!

Ron helped me through the process and it was super easy. Thanks for making the process easy!

Super friendly, helpful property manager. Building and unit was very clean and well lit...no smell of water or mold which is important to us.

Nice location! Great customer service every time I come in. If needing storage come here.

Servicio excelente.

Easy and convenient

Called Frazer Public Storage and ask questions about the units and service. Customer Service Sergio was extremely helpful and knowledgeable. Thank you!

Sergio was very professional, helpful and provides great customer service! He's always very friendly and willing to go the extra mile for his customers. Thanks Sergio! Keep up the good work!

Ron was super helpful today. I didn't rent yet but I'll definitely be coming back because this was the best customer service.

Great service and professional

Sergio was great! Helped me get all set up and checked in, explained everything and was very clear. Wonderful experience.

Regina is a fantastic district manager. Always willing to help

Great service today by Stephanie and Ron. Thank you.

Great facility clean and super customer service

Bad Experience. Rented on month to month base then end it up paying additional 1 month plus late fee. They called me asking if I want pay for next month rent I said I don't want it and I have moved my car from your storage month back, she asked If I have removed the locker- I said Yes I did and asked her if there is a problem ? she replay I will check your storage if there any I will call you back. Next I am getting call from collection dept about the amount I own to Public Storage. When I start to call they start to ball me to each other. Long story short unhappy with this storage and service. Well, this story has additional part to add. After review posted I have contacted by Tiara. She asked me What We can do to have you change your review ? I said return my money including the fees and she said that is what I was thinking too. I already talk to my DM she this is possible. I liked this kind thing so I remove the initial comment and today is 4/7/2019 after one and half month past no check on my hand. MSG for the management now money is no longer matter to me. Do not contact me.

Tiara was awesome. She provided me with exceptional service while taking prompt care of walk in customers. Thank you for helping me in a difficult situation.

when facing with an issue, impossible to talk to a person. Since my original review, I was unable to talk with Regina Boyle, the district manager. Since then Regina contacted the person managing the store in Frazer to start the process to return the unused/brand new boxes and receive my money back. Thanks Regina.

Tiara was amazing today. We own a home health care and hospice agency, and today we needed to rent a storage space bc of a patients death. Tiara was empathic, knowledgeable kind and extremely efficient. Thank u

Thank goodness for Tiara. She was able to assist me with securing a storage unit with this facility, her warming personality totally won me over and made me feel comfortable knowing my items were safe and scure. I wish I could interact with a 1000 more Tiara daily.

Awesome beginning of the month Prices from 50% off to the $1 move in on most popular sizes. Come and see me and the bright clean facility. Happy and Safe Labor Day weekend everyone. :)

Staff is awesome and this is the cleanest Public Storage I've used. This woman needs a raise.

We have used this location numerous times since it opened, since the opening now is probably the cleanest and most organized I have ever seen the location. Robin is always working on something and we came to her with a concern and she looked into it and took care of it for us. This is what I call customer service.

I came in a few days ago for some merchandise for moving, this was my first time and I didnt really know what to do, Thank God for the worker there assisting me, Shierra i believe her name was. Great experience !

Thank you for all your help for our stay, I will be recommending this location not only for its wonderful Manager Robin but the location is super clean.

Awesome service from the manager. She’s explained everything in detail and made everything a lot easier! Thanks again!

Clean facility and friendly staff!

Great Service and a convenient location! I definitely recommend this location!

Very clean location. The staff is all very friendly especially Robin! She was so helpful and answered all of our questions even before we became customers!

Friendly and helpful staff each time. No complaints there. Convenient. Great discount / free deals to get you in.... But then after another year of being slapped in the face with yes, another 9% increase, now at $155 / mo. for 8 x 10....cheaper to just give everything away. Bye now.

My experience started with a phone call to inquire about storage. I was quickly and efficiently provided with pricing that fit my needs, and scheduled for a meeting that fit my schedule. The property manager Robin was there to greet me and provided me with an overall great experience. She was very knowledgeable, polite, and organized. I would certainly recommend this location to others in the future.

My mother and I had the pleasure of working with Gelana. She is fast friendly and professional. She answered all my questions thoroughly.

Gelana is awesome. I recommend stopping in this facility. Super clean.

Rich Burns was very helpful and did a great job informing me about my new storage unit.

Water leaked inside my unit within 10 days of renting unit. Other units were affected and they did little to nothing to help (other than offer me another unit to move into with no guarantee that this one WOULDN'T LEAK!) Property manager Andrea is rude and has a very poor attitude towards helping customers. Rich was fired on 2/14/18 (yep Valentines) and he was in the process of crediting back a refund which according to Regina should arrive in the next 30 days by a check from their corporate office. I do not recommend ANYONE do business with this location or company!

Rich Burns was great! Very intuned to customers needs. Directed me to the unit to fit my needs @ the best internet price ( I reserved on line) Multitasked well w/3 customers All in all a valuable employee. Made all my concerns easy to deal with. Nice guy,would definitely return!

Great price, clean and secure location, and fantastic staff. Very pleased with this storage facility. Rich and Gelana were very nice and knowledgeable.

Great service! And the location and price were perfect. I highly recommend!

Everything about my experience, so far, has been wonderful. I met Rich twice, once to tour the property and once to actually rent a unit. Both times he was very friendly, personable, polite, and helpful. When I visited the property, we discussed the monthly rent but I knew quoted amount would not be the final amount. I live on a very tight budget so this was important to me. Rich was very upfront about exactly how much my rent would be each month. The process to rent a unit was smooth. The property is very clean, quiet, safe, and accessible. I would definitely recommend this a location to rent a storage unit.

The site manager was very attentive to my needs and explained everything I needed to know. The site is secure and I feel confident that my belongings will be kept safe.

Rich was so helpful, exceptional customer service! He helped me with a difficult short term move where I had to work within a tight schedule. Sadly, I had to use a different facility which had sub - standard service, but Rich was able to help me with a smooth transition.

I am not sure where to start with writing this review because there are SO many good things to say about Rich Burns, manager of the Fraizer, PA Public Storage. Rich has always been great to deal with, and so helpful, whenever I called (from San Francisco) about something to do with my storage unit. After 9 long years, I finally cleared out my storage unit the end of November 2017. Rich knew I was fitting this task in between work obligations while back east and he was so willing to help. He took photos of my unit, so I could plan on how much time it would take and get real bids from haul away companies. Rich helped me with those referrals - so I would not have to deal with unknown companies that would charge an arm and a leg. Most of all though, Rich was very kind during a difficult task, closing a chapter in a life. The small things like a bottle of water and a laugh mean't so much to me as I went through the process. Sending Rich Burns, heartfelt gratitude and a pic of Bob Weir next time I see him in my hometown - MIll Valley! :) Sincere thanks, Deb

Rich is fantastic. So helpful and kind. I got the BEST customer service experience from him. This place is worth it just for Rich!!

Great storage facility. The manager Rich Burns was friendly and eager to answer any questions I had. Storage units are temperature controlled, well lit and clean.

The climate controlled Public Storage facility in Frazier, PA is clean, well run, easy to use, and thoughtfully constructed. I've been there ten years, and the current manager, Rich Burns, is the best one they've ever had. He always has the answers and goes out of his way to make sure everything is working and running very smoothly. He is very attentive, informative and helps everybody with every little thing.

Very impressed with new management! I had an issue about lighting near my unit which I reported to the desk clerk. First thing next morning I got a call from the property's new manager, Rich Burns, advising on a plan to fix and offering a great solution. He checked-in more than once to make sure I was satisfied. Great experience!

Place looks very safe and convenient. Rich is the manager and he makes sure he gets to know his customers well as well as go above and beyond to address your needs and concerns. He made sure we felt comfortable with the place and also answered any questions we had with the pricing, insurance, rent, packing materials, etc. Definitely recommend this place if you're looking for something safe and a friendly staff.

I want to thank Property Manager, Rich Burns, for being the man on the job. When I complained that our units rate had gotten quite high over the several years we had rented our space he said he might have a solution. Not only did he save us money - he saved us lots of money. We are a 501(c)(3) non-profit organization with very limited income and Rich's action has helped us redirect funds to more valuable spending. Rich was a pleasure to work with and we are looking forward to a good long term relationship.

Rich, the manager at this facility is knowledgeable, courteous, efficient, friendly and was very willing to help out with anything I needed. The facility was very clean and he explained everything in regards to the facility very clearly it was a pleasure dealing with him

Gelana was awesome she moved me in quickly.

Great staff! Thanks Gelana! Very efficient and the space is exceptionally clean.

Rich at this location was awesome! Friendly, personable, professional. He took the time to show us around the property, our unit, and explained everything. He made the process easy and painless. The property is the best kept, nicest storage facility I have ever used. Rich even made a one week follow up courtesy call to make sure everything was going well and we were happy with the property. Who does that?!?! That's what I call customer service. Thanks again Rich, we appreciate all your help.

RIch was awesome throughout the entire process. Facility is clean, secure, and well lit. Cant ask for much more.

Great people, nice clean facility. Open hours are terrific for what is needed!

Great experience the service is always good. Very clean as well

I have been with this Public Storage for four years and have seen at least three managers prior to Rich Burns. By far the best of all. Always pleasant to talk to and quick to respond to inquiries. The cleanliness of the facility, from restrooms to individual units, has improved over the last six months. Probably because of the enthusiasm of Rich, I have no reason to look for a better storage facility. Don't let this guy get away

I went into the Frazer location to purchase a few boxes,and I was greeted with such hospitality and professionalism from gelana. She was pleasant and patient and also saved me a couple of dollars by recommending the quick pack,which met all of my needs. It was such a pleasure coming to this location,as I will patronize them in the future. Thank you MS. Harrison

Rich was very helpful showing me my storage space. The building was clean and well lit.

Rich is great. Good location.

Great service from Gelana who was friendly and professional. Great location and options with promotions I couldn't pass down.

Short term storage needed during a renovation. The place was clean, well illuminated, and everything seemed to work (gates, elevators, lights) while I was there. No complaints. I did not interact with the staff much but when I did it was friendly and they seemed competent. While I hope not to need to do it again, I would consider this location if the need arises.

Great experience. Everyone here is very nice and the property is always clean! I would never rent anywhere else but public storage. Rates are great as well

Got such a great deal for a lot of space! Rich, the property manager, was so nice and incredibly helpful. He took the time to walk me through the rental process to make sure it went smoothly and assured me that my belongings are in a safe place. Definitely recommending Malvern Public Storage!

Rich Burns was friendly and helpful. He was very thorough in his explanations that made the process very easy to understand. I also didn't feel as if he was trying to just offer me things to rack up the price. He was honest and genuine. The space was well kept with good lighting. It also has great competitive prices. I would definitely recommend this storage site to everyone.

Great experience. Very fast and efficient

Everything was great. Very fast process and facility is very clean

Great service! Fast and easy, the girl was extremely,friendly

I have used them for years and they have perfect environmentally controlled storage units.

Service was great!!

Awesome service. Great prices, friendly and helpful staff. Very clean and well maintained

Sam was awesome!! Very nice and friendly. I will be back for more moving supplies in the near future.

Great customer service, the property is clean and secure. I use storage units alot and will definitely tell family and friends about public storage!

We ended up finding a unit at another location due to price, but if it wasn't for that we easily would have got one here just because of Summer. So helpful and such a kind person.

Summer does an amazing job taking care of her customers awesome service!

Phil is amazing

Summer & Adrea and Kristen are good to work with. They are good on letting u know about about the fees if rent is not paid They are all around good people. I love that u can pay your bill at any storage location.

Summer is such an amazing, lovely person who is extremely helpful! Thank you Summer!

My sister rents a unit here, and I was here helping her organize. Great property! I've rented from your company before, and this is the cleanest one I've seen. Summer was very friendly and knew my sister by name. Nice experience!

Summer is great. I recommend, everyone go here for thier storage needs!

My Aunt Barb rented here last week, and Summer was the best. She made her stressful move so much easier. Great property, awesome manager!

Great place, service and very convenient. The price is right too!

Renting here was a very positive experience. The manager, Summer, is always friendly and keeps the property clean. I will definitely rent from here again!

Nice and clean place.. Employee was the best... Thanks Summer!

We only rented from you for a month, but it was a great experience! Summer was always very helpful and friendly. We will keep this place in mind the next time we need storage.

Will recommend to all my friends

Service was great! Fast and easy process. Would recommend to anyone!

I had a very positive experience when searching for a place to store my belongings. Summer was very professional at what she does and provides a smile and intelligence about her location. She was happy to walk me around the facility and show me her units she had available. I recommend this place to anyone looking for storage space.

Secure, clean and well kept facility! Jessica provided fantastic customer service! She was very informative and friendly! I would definitely recommend this location to anyone with storage needs! Pleasant experience all around! Thanks Jessica!

Clean facility, fast efficient service... Samantha was on her feet with a quick, easy move in! She has wonderful customer service skills.

They have the beat prices around for the unit size I needed. Lorena was great! She is very helpful and friendly. She answered all my questions and helped get me the best storage unit that met all of our needs. I highly recommend them!

It is incredible, Jessica was a HUGE help. We never had a storage unit or anything before so she helped us figure out what size unit we needed. She answered every question we had with much detail. I highly recommend using this public storage. Jessica was an amazing help.

jess and andrea were great! excellent customer service. property is always clean, the managers here are always willing to help u in any way they can! keep those workers!!

Friendly staff, clean and well lit buildings, and competitive rates. I recommend this location.

Jessica was polite, professional and courteous when i called asking about storage facilities for a possible move coming up. I cannot thank her enough for the information and followup.

I always have an amazing experience when I come in. Jessica S was so helpful and knowledgeable. I'm thankful that they have such a wonderful person working there, she was a pleasure to meet.

The lady Lorena was very nice to me and courteous. I previously rented and referred some friends just because of the outstanding experience I had at this location.

I came in to purchase some boxes and Lorena was very nice, she also helped me carry those boxes out, to add on the store was also very clean & spotless :). I was highly appreciative of Lorena's efforts.

I came to this store to purchase some boxes for my move. I was greeted by a very polite woman who assisted me in my purchase.(Lorena) She also helped me carry my things to the car. The store was well kept and clean. I will definitely use this facility again for future purchases of boxes or if ever needing a storage unit. Great CUSTOMER SERVICE. Keep up the great work!!!

Excellent place to rent a storage because the person who runs this place (Lorena) does a great job in setting up the unit for you a timely manner. I will rent here all time close to home.

Back again after 10 years. Easy, Clean and Phil the manager is great!

Needed to rent temporarily a storage unit; and was delighted to find Phil, the manager and his staff, very professional, polite, friendly, and available to assist me in getting my requirements met and my questions answered. Excellent service, Phil. Thank you.

Even just going in to buy boxes, Phil and Brandon were very helpful and polite. The facilities inside are well kept and very secure. Prices are also very fair and they have different sizes of storage available based on your needs.

I needed a temporary storage for a car and some household items while we are doing a major renovation at our home. The location was convenient, the security was great and the staff very helpful. I highly recommend this location.

Excellent customer service. The manager of the stored location (Phil D.) was always helpful, very articulate answering any questions and always on top of his responsibilities. Based on my experience in this stored I am looking forward to open another account after moving to California. From Stored location # 2088

Great location between 30 and 202, very helpful staff and very clean and functional facilities.

Finding the right storage unit is right up there with finding the right car........it's a nightmare!!! However, once I met the manager, Phil, a horrible experience became a very pleasant experience. Phil treats you as if you were the most important customer at his storage facility. HE IS MR. CUSTOMER SERVICE!!!!!!!!! The units are clean and secure and well maintained. Phil is courteous and accommodating and always with a smile. WE LOVE YOU PHIL........YOU ARE THE BEST!!!!!!

Phil was excellent. Very helpful and extremely friendly. He catered to the customers needs. Would definitely reccomend this storage location to friends and others.

I received nothing but the best of service from Phil, the manager at this store. He was always friendly, courteous, efficient, and professional. Five stars to Phil!

Phil was amazing and very informative! The best customer service out of three different places we looked for storage. He showed us a unit in the size we were looking for and the facility was super clean! WAY TO GO PHIL!! We came back there after looking around because Phil was so great!!!

Outstanding, very professional and knowledgable, would recommend to all.

Phil offered very prompt and cordial service. It's clear he enjoys his work and making sure his customers are satisfied with the service he provides. Thank you, Phil!

I just signed up for a storage locker and Phil and Nate were absolutely great to work with. They showed me what was available, explained the details and helped me select the right solution for my needs. They got me setup very quickly and I was able to begin using the facility the same day. I will recommend Public Storage in Frazer to my friends and family. Great Company!!!

We have rented here for two years. No problems!

Very easy to get things going. Phil was professional and very helpful. We were able to get exactly what we needed and do so quickly. I would not hesitate to store here again or to move to a larger unit if needed.

A beautifully-managed facility -- clean, tidy, spotless restrooms, equipment for easy moving of boxes is handy. Manager Phil does a great job and even helps husband-less women move boxes when he can. I'd recommend this Public Storage facility to anyone looking for an efficiently-run, safe unit.

Wow, Phils is great. It would be a tremendous loss for you if you ever let him go. Phil's thoroughness and enthusiasm made me feel confident I made the right decision to choose PS over any other storage facility. I highly recommend public storage in Frazer for your storage needs! Michael Weinstein

Looking to move soon and needed some information on a storage space. Phil was very helpful and super friendly! I highly recommend public storage!

I would highly recommend this location to anyone with Storage needs! The Manager Phil provided excellent customer service! Very friendly, helpful, informative, and ensured that I received the best price possible. Rating= 5 Stars!

The experience moving is always dreadful but thanks to Phil storing all your personal items was a great one. He was very upfront and knowledgable and answered all your questions. Getting your unit set up was easy and painless. After dealing with Phil, the rest of the moving day wasn't so bad.

Phil, the Manager of the property, was outstanding in all respects. His enthusiastic attitude on the phone was equaled by his firendly and detailed presentation in person when I later visited the facility to obtain a storage unit. He made the process of inspecting the unit and executing the documents very enjoyable and easy. The facility itself is immaculate and a testament to the obvious attention to detail that goes into the management of the premises. Could not have had a better experience and give it the highest rating.

Our experience with Phil at Public Storage has been terrific ! We recently rented one unit and actually ran out of space and Phil could not have been anymore helpful in sizing up another unit and helping us with whatever we needed. We would most definitely rent again with Public Storage. Thank you Phil for all of your help ! Dan Castaldi

Rented a unit today. Phil was the manager who took care of us. I cannot say enough good things about our experience. Phil greeted us with a smile and enthusiasm. He was very professional, thorough, caring, and friendly. The entire Public Storage facility was spotlessly clean and inviting. Phil's philosophy, as he told us, is that his facility should be as clean and secure as his own family home. Seeing is believing, and Phil is obviously one who takes pride in his work. Thank you for making our experience such a pleasant and trustworthy one.

I went to get into my unit, but the lock was frozen. The manager was kind enough to lock up the office and personally come out to my unit and defrost/open the lock.

Awesome. Real helpful and Manager Phil Rules.. :)

Hi, I went to Phil to enquire about public storage since i didn't know how storing works. Phil was simply great and had the patience to inform me about all the details. Though i didn't rent the facility here since i needed a smaller one which was available at another location near swedesford road. Phil called up his colleague Bonita and ensured that i get the facility and was helpful in all the ways possible. Surely if i need to rent again i will go to him. Also i would like to give one feedback to Public Storage. Please bring the pro rated rent policy. It's the one policy which can make public storage the best in the business.. Thanks Satish

Great experience today renting a new storage unit with Phil!

Great facility, very clean. Phil very helpful. One of the best in area.

Phil has made storing our extra household items simple and secure. He is always upbeat and friendly, which, spreads throughout the rest of the business. Phil runs a tight clean and safe place. Thank you, Martha Bedford

This PS site is wonderful! Always clean, easily accessible and well lit, my unit is the perfect answer to my storage needs. The best thing about the place; however, is the manager, Phil who could not be more friendly and helpful. He helped me to negotiate just the right size unit in my price range...all with a manner that made me feel as if I were his only customer. I highly recommend this site!

Great. Phil is amazing

I went to this PS location after a recommendation from a friend who made a recent move. I didn't need a storage unit but I did need boxes. Matt was very helpful and worked with me to figure out what size of "storage pak" would meet my needs. He also dealt with trying to get the thing to fit in to my pretty small car. Great service, great location and great price.

I had an excellent experience at this facility. Phil was wonderful - very informative, knowledgeable and accommodating! I highly recommend this site to anyone in the area in need of a storage unit. The customer service is fantastic here!

Great facility and super friendly!! Easy access from major roads. Very clean.

I went to PS after I had experienced severe health problems. Even though I recovered, I lost almost everything I owned. At PS, I spoke w/ the manager, Phil. He thoroughly explained the rental process, went over the paperwork in detail and even helped me choose a unit I needed mindful of my limited funds. Phil also showed me where the unit was & it was spotless. I later thought, that guy was not only a true profession; he's a good human being. I can totally recommend this particular PS location to anyone wondering where to store things. The place is not only clean, but immaculate. And, competent as Phil is, he also takes pride in being as helpful as possible.

There were two things that made this experience great. Phil, who did all the legwork to get the rental started and is a natural at customer service. And, the pricing was just right for the one month I needed it for. I paid less for a month at public storage than I would have at another local storage provider.

This public storage is AMAZING!! The manager Phil is just as amazing! !! He is very open, honest, and clear! The units are clean and do not smell; Phil very clearly explains the process, contracts and agreements,and knows his customers very well! He is a delight to work with and I would not hesitate on any recommendations! ! This facility is the best we found in the area! ! Thank you Phil for helping out my husband and I when we needed it! You're awesome and praise is well deserved!

I am a long-term storage customer at this unit while living as an expatriate in Germany. I was in the U.S.A. recently to do some work on my home there and remove my remaining few items to the storage location. On my last day in the country, on my way to the airport, I stopped to add the aforementioned items to my storage unit. I discovered, once inside the gate, that I had left the keys to my unit in Germany. The hour was late and the facility office was not open, so I had no recourse but to leave a stack of boxes outside my unit and continue to PHL for my return flight to Dusseldorf. When the facility manager, Phil, listened to my voice message and discovered my abandoned items, he personally secured them in the model storage unit under lock until he was able to get his regional manager to come and stand witness so that he could cut my unit lock, deposit my property, and secure the unit with a new lock, the key to which is held in a secure location until my next trip across the Atlantic. Such exemplary concern for my valuable property, as demonstrated by the Public Storage staff, is worthy of my continued patronage, and I will rest assured of the security of my household goods, the preponderance of which are held there, until I return to America in a few years time. Düsseldorf, Germany

Phil the manager is fantastic. Anything I needed, he was there to offer help. The storage unit we rented was spotless when we moved in. The hall ways and common areas in the facility were always very clean. There is very easy access. 110% recommend this location.

Was looking for a storage which is cheap and found this property. Leasing Was smooth and the staff was very friendly and explained all the important rules, t n c. Did not hide anything and in just 5 min I was ready to move in my stuffs. Excellent space.

Within 5 minutes of reserving a unit online Phil called me personally to confirm. Once onsite paperwork was maybe 10 minutes. Nice clean unit too.

This Public Storage is great! It's clean and easily accessible. Phil, the property manager, is such a nice guy and he's always more then happy to help you if you have any needs or questions. I highly recommend this location!!!