Absolute highway robbery. Do yourself a favor don’t come near here. It’s insane started at 160 a month now January, It’s going up to 340. It’s insane. I mean there should be some regulation that stops these people from jacking up the price whenever they feel like it I mean they’re stealing money bad people bad bad people.
I was able to reserve a unit online and the process is super easy. I received a follow up call from Lori who was super helpful and then again a call from Eric just to be sure I was good to go with everything. They both were very knowledgeable and answered all of my questions. This is my first time ever renting a storage unit so I had lots of questions and Eric and Lori made sure I understood everything that I needed to. Will definitely recommend this place
All my mother in law belongings are destroyed with rats urine and feces. We can’t even get in the unit of how bad the urine odor(poor brother in law try to w a mask) is move a box and rats come out. BIG RODANT PROBLEMThings that she had to put in storage after her husband passed away. Is disgusting …..then funny how then they tried to blame the customer (oh probably is what you brought in) reading some of the reviews have like probably 4 to 5 reviews with the same issues the rest probably friends and family reviews.
Lori was the sweetest. She helped me as much as she could and went above and beyond! Thank you so much!
I never had a storage unit before and I couldn’t find my unit so I asked the guy at the front desk and he was nice enough to come out and show me exactly where it was and explained everything. I didn’t catch his name but he was great. Thanks!
Lori was the nicest ,helpful, polite person assisting me in all my storage needs.
Everything was great. The move-in was very quick and easy and Lori's awesome thanks again.
Just wanted to say thank you to Lori awesome customer service my wife and I have a unit here we seen Lori yesterday even though she was busy she stopped and had the time to talk to us and had really good advice on how to pack our unit thanks again.
Lori is always helpful whenever I’m in need of assistance with my account. I’ve been in 3 different units here so far (keep getting the need for more space) and each unit has been clean and prepared for me. Hallways are kept clean and well lit. Kudos to the crew in the Bensalem location.
I wanted to say thank you to Lori every time I go in to ask a question she is always so pleasant, awesome customer service!!! UPDATE: I had to go back in for a rent issue and of course Lori took care of it. Thanks again Lori.
I seen Lori upstairs in B bldg. with her cleaning cart thanks for always taking care of everything!!
Eric was very helpful in helping me find the right size storage unit. Great customer service.
I would like to thank Lori for everything she was able to get me an outside unit and I'm so happy thanks again!!!
This is a nasty place that is infected with rats. My stuff was in this place for one year, and I lost everything because it was damaged with the rats pee and feces so nasty, and they said that they can't do anything about it
Walked in for a quote and Lori helped us out we rented a unit on the spot. She was so knowledgeable of inventory and what was available! She was great and helpful. Thank you!
I rented on line and the next day I received a call from the property manager Lori and she called to introduce herself and to see if I needed anything, she gave me the office hours and phone number if I ever need her, I’ve rented at other storage places and never had anyone call just to make sure I was ok!! Thanks Lori
I want to say thank you so much Lori. You help me with all my questions & many more. Thank you again.
I would like to commend the truly outstanding sercice that I received today at the Public Storage site on Bristol pike in Bensalem.Lori was the on-site representative. She was very pleasant and extremely helpful and knowledgeable guiding me through the process of opening an account and obtaining a storage unit. I was thoroughly satisfied with her professionalism, and look forward to any future contacts I may need to make. Sincerely Wayne Carroll.
Great experience, Lori was the best very helpful made everything co smooth!!!
Stopped in yesterday to pay my sister’s bill and I had the pleasure of meeting Lori she is very helpful and sweet.
I saw Lori outside in the heat cleaning up from the storm on Friday she is awesome it makes me feel good leaving my stuff here because she really cares.
Lori is the best she is very helpful and kind!
I stopped by for pricing the other day , I met Lori . She was very sweet & the place is very nice .
It's not very handicapped friendly. I oreregistered and, I spoke with 2 people prior to showing up and was notified that I needed a lock, which I had to buy when I got there. They charged me 23$. They should have told me in advance because it was more than double what they cost.
I wanted to update my review, I would like to pay less; however, the manager, Lori has helped me and explained the pricing. Thanks Lori!!
Grounds manager Lori did a great job on helping me out on getting the right unit for me. Very friendly And kind need more people like her. Keep up the good work. This is why I keep coming back to this storage company. Five minutes from my house, very good price.😊👍👍
I just wanted to express how very helpful Lori was because of her I stay here. 5 stars!!!
I had the best experience at public storage in bensale with Lorie she is amazing.very helpful polite and professional. She made my experience very calm and easy going and
I am very satisfied and would definitely recommend lorie at public storage
Lori gave me exceptional service when I called with questions about my storage unit. She is fabulous!!!!!!
Great experience with Lori. Walked in and had a great price on a 10x10 unit.
I went into pay my aunts bill and Lori was at the desk she was very nice and polite!!!!
This facility is clean and the staff helpful. Jill was able to give me all the information I needed and directed me to make the best renting decision. The staff is very friendly. Leaving my belongings with Jill at this location was an easy decision.
Lori is wonderful! As she was about to leave and close up for the night, my sister and I pulled up. Lori did not hesitate to help us. She was so kind and accommodating! Made us feel feel like we had made the right choice with our storage space and company. Thanks for all of your help!! Definitely recommend! :)
Seeing how commoditized storage spaces are, the only two factors that can make a good experience are price and customer service. On the second note, I have to mention Lori and Jillian are amazing individuals who go out of their way to help customers. I did not have a similar experience with the previous property manager and employees so I’m very glad to give them a special mention!
0/10 DO NOT YOU LEAVE YOUR THINGS HERE THEY WILL BE DESTROYED BY RODANTD … MY THINGS WERE DESTROYED BY MICE AND RACCOON’S AND GOD KNOW WHAT ELSE!!! NOT TO MENTION THE SMELL AND FECES ALL OVER EVERYTHING!!
THEY SAY THEY SIGN YOU UP FOR INSURANCE AUTOMATICALLY BUT THEN THEY REMOVE IT! DO NOT RENT HERE! IF I COULDVE GIVE THEM 0 STARS I WOULD! THE GUY AT THE DESK IS COMPLETELY INCOMPETENT AS WELL. ABSOLUTELY THE WORST STORAGE UNIT EXPERIENCE FROM BEGINNING TO END! THEY INITIALLY GAVE ME THE WRONG UNIT SO I HAD TO PACK MY THINGS IN THERE
Lori was a great help. Her customer service was extraordinary. I really love her
I used this location a couple of months ago and was pleased with the service and convenience of the location. Lori was great! Sweet lady, very helpful.
Lori was very nice and helpful
The Manager Lori helped me with issues that I had. She was wonderful to work with and very concerned. One of the best people I’ve ever worked with at this facility! If I could give more stars I would definitely give her more!👏🏻👏🏻👏🏻
The experience I had with public storage I was greeted by Lori who is very professional friendly she made me feel very comfortable in selecting public storage she is definitely a A plus..she went over everything with me and explained what I didn't understand....thank you for everything lori..
Stopped in today just for info while I am in the market to find a place to store some stuff. Spoke with Lori on prices etc... Then toured the facility seemed cleaner than other similar businesses in the area. I also saw some customers using a cart provided which was good to know they have. Lori was patient with me and knowledgeable in answering all my concerns like how things are kept seasonal being it's cold months temp controlled units, the parking grounds with snow removal ice etc... She is Fabulous and was easy to deal with.
Lori gave us exceptional service and was both friendly and knowledgeable!
Lori was extremely helpful and kind throughout the process, making it seamless and simple. I would certainly recommend talking with her about your storage needs.
Lori Provided excellent service. She is very knowledgeable and very friendly! A pleasure to work with!
Great experience!! Lori was super helpful and informative, would recommend this public storage to other people. Very lovely experience!
Lori is amazing to deal with. She really goes above and beyond for customers, which is something we are missing in this country! I have had to call the storage place for 3 issues and Lori has taken care of all of my needs, making me feel like an individual and not a number. Thanks Lori!!
My Sister and I had not visited her Bensalem Public storage unit for some time. Our number to get thru the gate was not working, so we had to go inside and ask. We had the number right, but forgot about putting * before the numbers and # after the numbers. Lori was inside and all she had to do was tell us what to do but because we are older, she put on her coat and came outside in the cold with us to make sure we got it right. She was very thoughtful and pleasant. She also made sure we knew where our bin was located. Nothin was too much trouble for her. Having to store stuff can be an unpleasant experience but Lori helped make it better.
I have just had one of the nicest experiences of my life today! I received a call from Lori, Bensalem’s Public Storage manager, to advise me that she had received my check. When she saw my payment, she contacted her manager to see if something could be done about the price, since it was so high & I’ve had this space for a long time. She called me to tell me she was able to reduce the payments. I have been struggling for months with this fee, but have not been able to get the help to sort through things before I can empty the unit. It has my deceased father’s possessions in it, and has to be checked before things are trashed. Lori was pleasant, professional, and caring. For her to do this was beyond anything I could have imagined. She is an earthbound guardian angel, and I hope her employer realizes what a special person she is. God bless you, Lori, and thanks so much for looking out for your clients in such as special way!
I have been storing here for 5 years and while prior to these last few days I can agree with everyone’s review on how horrible service was with this place, I am now pleased! Actually I am so happy Lori is now in this office! She has went above and beyond to help me and provide me with details and services I have never once had here until she came through! She is making changes and for the better of the customers! Just give her some time and you will see it! Lori thank you I always felt defeated there and you made me feel like I was a valued. Customer for a change! Bless you!
Thank you so much Lori for your help I really appreciate it u I very nice
Lori was good with all the information and she is very nice.
Lori, the new manager, at the Bensalem site is the best! She helped me with my bill and that really made my day! She was pleasant, professional and patient! Welcome Lori and I hope you stay for a long time! Keep up the good work! 👍🏿👏🏿🙋🏿♀️
I came in today to inquire about pricing, Lori showed me around and was very informative.
I’ve been using this location for 2 years, and recently had water leaking into my unit. I talked to Lori and she has been extremely helpful with the whole situation. She has really gone above and beyond to help me with everything and I honestly can’t say enough good about her. My problem has not only been fixed, but she’s also helping me get another unit in the same building.
Property and facilities well maintained and incredibly pleasant and stellar customer service from Maria . Very satisfied
Went in yesterday to check out 2 different size units.. Maria was great. Friendly and informative. Facility was clean, and grounds look good. Will definitely be storing here!
I am making a move in the near future and I need to store some things in between my move out and move in dates. I came in to the Bensalem Public Storage and spoke with Maria. She was terrific, helping me understand what size unit would be best for my needs and made me feel comfortable about leaving my possessions in storage.
I come here all the time and this is the first time I've ever seen anybody sweeping the hallways in b building it looks great thanks a lot Maria!
I'm here several times a month, property is looking much nicer thanks to Maria. Anytime I see her she is cleaning the property, picking up trash and sweeping the parking lot. Glad to have her
Maria
Was very helpful and great at her job.
Was at this location a couple weeks ago helping my friend Michael put stuff in his unit.. seen Maria moving a whole bunch of furniture all by herself and still stopped to help us when he had a question.. she is working hard and very kind. If you need help, go to her 😊 thanks again Maria, nice to see someone there working hard
Spoke to Maria while inquiring about my mother's unit! She is awesome! Very friendly and helpful!
Today I had a great experience with Lydia and Maria..I was running late as usual..they got my unit and paperwork done and was out in 30 mins..they were very courtesy and professional. Thanks girls!!!
Lydia was very helpful, and patient with my and she was every understanding with me and my English would recommend coming here
We had a very good experience with Public Storage. Unit was clean and fit our needs. Staff were very friendly, efficient and accomadating; handled all concerns and explanations regarding rental unit, usage, payments, completion and refund. We recommend them highly!
Maria was very helpful. I came in asking a few questions. She was very polite. Excellent service.
I went into public storage to look for a storage unit which I have met one of the managers of the property by the name of Samora she was great at communicating and showing me the units they had available but unfortunately I was unable to rent a unit due to the facility not being climate control but her help was greatly appreciated! She offered to send me to academy and grant to see the units they have available because their facility is climate control! Thanks again to Samora!
I would like to express my gratitude for the excellent customer service provided by one of your employees names isis. Her professionalism, attention to detail, and willingness to go above and beyond to assist me were truly commendable. I am extremely satisfied with the level of service I received and would highly recommend this employee to others. Thank you for providing such outstanding customer service.
Isis showed me a unit that I might be interested in, she as very helpful and polite. Th process was very fast and easy. I would come back and recommend her.
BEWARE - Short version: Terrible service, desk staff can’t actually help with issues or questions. Rip off for extra paid days.
Long version: Office would not accept mandatory upcharged lock purchase return (though attempted returned before 30 days since move in date when could access said lock for first time). Was informed new client contract payments are based off first day you pay, NOT move in date that’s set. So the customer is ripped off and stolen from by PS for the days they pay for before they can actually enter their own unit, which is what the desk staff told me today upon inquiry as to why they would not accept lock return (PS provided upcharged locks are located inside unit at move in).
Unimpressed by this corporate business practice and unhelpful local staff on top of it who cannot assist with the issue, speaking with corporate and filing BBB/CFPB.
Thank you for great service
Lydia was amazing! Gave me all the info I needed and set me up with a great storage space!
Isis was amazing! She was super helpful and friendly. :)
Isis was great! I had an awesome experience with her help! She was super nice! Highly recommend :)
I don't remember the review I did awhile back,but things had since declined. The first day should have been a sign...move in day was on a weekend and when I went to access my unit they had placed some sort of funky lock on it. Of course no one was in the office and calling did no good...so basically they cost me moving help because my helpers weren't able to to their job. Then pretty much any time I've been there during 'business hours',no one was in the office. Then I get a notice of a huge rate hike so I decide to take my business elsewhere,so after I moved out I get a call that I had left an item outside and that they would charge me another month even though I had left the unit clean. Funny how they come to life when it comes to fees yet they were absent every other time I needed them. I'm not sure if this was a targeted thing but I would caution others to be aware. Btw it looks like the employees got all their friends to give good reviews because there's no way the reviews could be that good here.
This place is dirty, there was a deer carcass laying on the side of a unit for dam near a year. The gates go down with no property management on site and they charge one price and then jack the price up without notice. Going to take my stuff out of here.
Stopped by to pay my bill & Ron was very helpful in getting everything taken care of
Flooring is warped and you can tell the age of the building. Good price though
Rosalie is an amazing manager. Very easy to deal with.
Had a very bad experience with public storage. They raised the rent 3 times in one year on me there was potholes all over there property while you drive to your unit and I had a hole in my door for almost a year before they put tape over it to cover it. The one office lady is nice that the only star I give them.
This place has raised my rate three times since I’ve been here. Which has been less then a year. I was 7 days late on my payment and they denied me access to my storage unit. And charged me a $50 late fee. When I paid they then kept saying I hadn’t paid the previous month. I did, they apologized for the harassing texts I kept receiving about non payment but I kept receiving said texts. There is never any carts available without letting them physically hold on to your license. The elevator feels like it’s gonna crash every time you get on it. There are no cameras which makes it creepy being on the second floor alone. For such a penny pinching company you would think there wouldn’t be a large pot hole in the driveway and there wouldn’t be ice everywhere when it gets cold. Read the other reviews. Take your business where they take care of you. This isn’t it. I’ll definitely be leaving this month before the mice get into my unit as I see on here they’ve gotten into many others.
Place smells musky, they do not provide carts anymore and within the last 3 years the price for a 10x10 unit went up from like $99/month to $220/month.
It's a great place for mice. It's dirty, overpriced, and they never have any carts to transport your items towards the end of the month.
After 6 months, they raise your rent. But as soon as you cancel out your account, they give you a discount and beg you not to go, just like match dot com.
I needed to trash some of the stuff I didn't want in my car because of the mice droppings, they do NOT allow you access to their dumpster. Be prepared to use gloves, masks, and antiviral/ antibacterial spray to disinfect your belongings. Make sure it's all sealed too. Most of my items were in plastic storage bins.
I decided to take an hour during a work day midweek to go clear out the place because it got crowded on the weekends. No other cars in the place, and guess what? There are no carts either. I had to push very heavy items from the second floor, down a long hallway, to the elevator myself.
The carts are not always available, so be prepared to lug the stuff or bring a handcart.
Place is run down. Needs an face-lift
Ron was awesome as i discussed transferring to a smaller space.
Just rented a space. Ron was really amazing and helped with some issues I was having. Highly recommend.
Excellent service from Ron as I made payment and rent at another state and Ron was awesome.
Ron was great. Very informative and catered to my needs. Thanks!
BEWARE!!! WE LOST 3/4 OF OUR STUFF BECAUSE THEY "FORGOT TO CLEAN THE GUTTERS IN OUR BUILDING " THATS A QUOTE RIGHT FROM MEGAN'S MOUTH. SHE SIGNED US UP. OUR THINGS WERE DAMAGED BY WATER & BECAUSE THEY DIDN'T INFO US ABOUT THE FLOOD, MOST STUFF HAD MOLD BY THE TIME WE FOUND OUT. STAY AWAY FROM PUBLIC STORAGES, ESPECIALLY THE ONE ON RT 13 IN BENSALEM. I WOULD HAVE GIVEN A -10 BUT I HAD TO GIVE A STAR SO I COULD LEAVE A REVIEW. CONSIDER THAT 1 STAR A MIDDLE FINGER PUBLIC STORAGE AND TO MEGHAN IN THE FRONT OFFICE. THIS WAS IN 2015
I have been a customer for 4 years. So I was surprised at the rate hike I received. I stopped in to discuss this and was helped by Ron. He was kind and sympathetic. He took the time to assist me and was able to get a reduction in the monthly rate. This is a nice place to store your belongings and employees like Ron make it a pleasure to do business there.
Just want to give a BIG THANKS Bto Ron at this location. Excellent customer service.👍👍
DONT PUT YOUR STORAGE HERE !! I had a 5x5 unit for a little over a year. they continuously charged me more throughout the year so I decided to take my stuff out. a couple days ago I lost 90% of my storage because of their rat infestation. there were droppings everywhere, inside all my boxes and bags. I go to vacate and they tried charging me $20 more than my rent because I didn’t vacate two days ago when my rent was due, although I would’ve vacated on that day if their office was open.
Ron was very helpful, he gave me all the information I asked for and helped me pick out the perfect size unit for me.
Thank you Ron and Ps for the great help on my storage needs.
Ron was very helpful in my decision process, friendly, warm, smelled terrific
Not the ideal place for my storage needs. Trash is kind of in every corner. No dollies. Elevator is sketchy.