Public Storage Self-Storage Units at 275 Veterans Road W, Staten Island, NY

Excellent customer service. Very nice ladies and Hector!

Hector is amazing!!! He helped me today to save and relieve a lot of stress… I highly recommend this location and Hector!!!

I am in the process of moving to New York so I was looking for a decent storage place during the process. Thanks to the meeting and conversation I had with Hector I will most likely be moving to Staten Island. The place was very clean Hector was able to answer all of my questions efficiently and has great customer service skills! Thank you again Hector!

Clean property and great service.Hector was a tremendous help!

Light has been broken in the hallway of my unit since I moved my stuff in, despite multiple requests to have it repaired. Having a storage unit in a pitch black hallway is not only a functional/logistical issue, but a safety and security issue as well.

Thank you Hector for my help 🙏🏽 you are the best

Highly recommend Public Storage on Veterans Rd based on customer service alone. Alec was eager to be helpful and patient to my situation accommodating me as best as he could. As an existing customer for 4 years I left there today in a much better as when I walked in in regards to my storage.

Top notch, Hector is awesome!

Clean and secure! Love it here.Thank you Hector!

That boy Hector was terrific!

Hector is the best!

Alec was a really great Help one of these past day’s ,made it very easy for me to go and rent the things I needed for my home.he was very happy to do his job. 5 stars all around.

Thanks hector for all your help you are awesome!!

Hector was super helpful and he took his time explaining the process of getting exactly what I needed. I highly appreciate your help and will definitely recommend this to anyone looking to rent in this area

Thanks Hector! you were very helpful and knowledgeable with all the services you have to offer.

Recently started using this storage location, Hector’s customer service was outstanding. He provided me all the details I needed to rent a storage unit, and reassured me of the service I will be getting with this company. So far so good 🤞🏽

My sister and I had a great experience at the Veterans Road facility. We had stopped by on Sunday and the gentleman working answered our questions. He showed us on the first floor one unit. He explained the options. When we came back on Monday, the lady guided us through the process and showed us how to come in and where we could get the dolly when needed.

Hector is very helpful

We have been at this location for a year and a half. We just moved out and went up the block to extra space. We need a facility that will be accommodating to long term renters. We will be using this for at least 5+ years and we can’t have our rent go up every 3 months. We started out our price was under $100. After all the raises in a year and half we were at $266 for a 5x 15 unit which isn’t huge. They have no hand carts available or really anything for the customer. Extra space has multiple dolly & hand carts available to use free of charge. Trying to get a hold of anyone at public storage is impossible. I called & left 2 messages asking for a call back about our move out date. Today I get a call saying we need to be out by 6 and the storage unit left unlocked. Just the entire process from start to finish has been poor communication which is a shame because it was convenient for us and our unit was on the ground level.

Clean and safe place to keep my stuff. I stopped by earlier today for some assistance with my lock because I couldn't get it closed and the lady there was so helpful. Update: Will definitely store again of needed.

Spacious units. I have one there. It's easy to open one. You could do it online without having to see anyone. I found out the hard way, unfortunately. That's something they need to fix. They allowed someone to open an account in my name and gave me the run around for well over a month about it. I do not know the due date, costs or any other relevant information to properly even address this. Getting anyone on the phone or in person to rectify this has been a headache. I haven't seen anyone in the office for over a week. I believe whoever is suppose to be in the office just hang out in a space right above office. I heard a dog barking I think. And you could see a glow from a computer monitor or TV. I would recommend renting elsewhere if you had the choice. The property is managed greatly. They leverage technology. Cameras, access codes, motion sensors. But they leverage it a little too much in my opinion. The phone number leads to an offsite customer service call center. When you call the number, you get passed off to multiple people that aren't able to help. Eventually, you get tired off going around in circles with them. Unfortunately, their customer service and business ethics is non-existent.

Started with an issue, but them things started to go smooth. Will return.

Everything went seamless. Hector had the patience of an angel. Thank you so much!

Hector was so kind and patient! We need more of him around

Hector was great

Thanks hector for your help!

Excellent story knowledgeable and help me through some items that I found confusing but not to him was very friendly and everything was handled very well.

Hector was fantastic. He made it easy. I was very comfortable working with him.

I like that the storage is convenient and safe. The place is well lit and has cameras everywhere.