Public Storage Self-Storage Units at 262 Mott St, New York, NY

10/10 customer service! Can't recommend this storage unit enough.

We absolutely adore the team at Public Storage! They have consistently proven to be incredibly reliable and have truly gone above and beyond to assist our team. We can't express our gratitude enough for their unwavering support, which has made our experience smooth and stress-free!

Elsie was super friendly & helped me finding what I needed today !! 10/10 service would definitely come back cause of her!

Service is great!! Huge thanks to DJ and Anderson!! Highly recommended

Thank you Anderson! Very helpful staff

DJ was excellent with every of the storage process. I would highly recommend DJ and Public Storage.

I greatly appreciate my experience at Public Storage. DJ and Anderson really nailed customer service. They treated my concerns as their own concerns and problems and were extremely accommodating and professional. Would recommend others to use this storage facility.

Today when I went to pay my bill, property manager DJ was polite, extremely helpful and courteous in helping me resolve an issue with my bill. Sincerely ,Matthew Penque

I called to inquire about a unit , Djhierry was patient and kind, I like to ask questions and he answered them all , explained everything simply, informed me about the e rental process which I didn’t know public storage offered, as well as suggested merchandise to make my move easier. He said I could visit the location before I make a decision , which I did , he was just as helpful in person , gave me a tour and explained the process in detail . The location was clean and brightly lit no weird smells or dark corners. I would feel comfortable leaving my stuff there.

As a long-time customer of this storage facility, I must say that my experience has been nothing short of fantastic. The staff, especially DJ, has consistently provided exceptional service throughout the years. Their dedication and attentiveness have made my storage journey smooth and hassle-free. The facility's top-notch maintenance and security have further solidified my trust in them. They recently upgraded the security system. I highly recommend this place to anyone in need of storage solutions, and I'm grateful for DJ and the team's continued outstanding support!

Dj was very helpful he explained everything in detail I was very clear on next steps very good experience

Anderson, DJ and Elise were terrific helping us out. They were extremely kind, patient and, informative making sure we got the best unit to fit our needs making this process a breeze.

Anderson, Elise, and DJ were the most hospitable people I have ever met. They were very patient with me and they were understanding about my situation. If you need a place to store your things, this Public Storage should be your number one choice.

Elise and Anderson were absolutely amazing both of them were very friendly and kind. They were highly professional and extremely accommodating. I had a difficult situation and they efficiently took care of all my needs. The storage facility as well is extremely clean and everything works perfectly. I highly recommend using this facilities to store your items and valuables. Make sure to request one or both of these highly and skilled Managers. Good luck with your move!

Wonderful experience, facility and customer service led by DeJerry. Highly recommend to all.

Very friendly people....Manu was very helpful today

I’ve been at the location on Mott Street for years. DJ does an excellent job of running the place and ensuring that the needs of everyone who stores there are met.

DJ is the best! Excellent clean facility, excellent staff. Will be back!

Kachelle is awesome! We went in with an online reservation. She handled our problems with the reservation and showed us the unit! Got confused and she showed me again slowly as we did the second round! Thank you Kachelle for your patience with me!

As a previous customer executive I can say one thing is for certain: DJ is literally the best rep ever. He’s dependable and is exactly what this location has needed for the last few years. I have seen rep after rep leave this location and more often than not, they have no been customer service oriented. Not all, but many. DJ - should be a prime example of how all future employees of Public Storage should next In fact, I’d highly recommend leveraging this talent as a trainer for new hires. Thank you DJ for all that you do!

DJ was super helpful in sorting out an accounting issue! Made things super smooth. Love having a unit here! Very convenient and easy to access but also very secure

DJ is is downhands the best PM here

DJ does a great helping out the vendors that come out on the weekends, and communicating when the elevators are out of order.

Came today at 12pm.. Storage was close with no employees. They added also a new code at the entrance without noticing the customers. Arrived with many packages, couldn't enter the facilities. Nobody would replied on the phone as well.

I have been to public storage on mitt street for 3 month and I met Djhierry and Christina was really helpful and patient with me they explain everything and was really detailed I would definitely recommend public storage on Mott street best of all

Manu explained everything and made me feel confident in storing my personal things here. Very helpful and efficient.

Been using this storage since they opened a few years ago, and the service is consistently great. I end up going 1-2 times per month, sometimes more because my business has a unit there, too. D jhierry was so helpful on my last visit.

Dj was nice and really helpful through the process nice place really clean .. definitely would recommend public storage on mott Kachelle was nice and many was really detailed.

Thank you DJ for helping us out with the move in, kachelle and Manu did a great job on guiding us through the process efficiently and helped us save time. One of the best public storage I've stored at, property was very clean and felt safe. I recommend it 👍

Very convenient location. Kachelle was super friendly and very helpful. She found us the perfectly sized space for our needs, and went out of her way to show us a few options.

Manu and the team with him was very helpful with showing me around and letting me know how the storage works!

I really like this facility at Mott street Djhierry was super helpful as well as Manu they help with all the moving that I needed super facility with amazing staff . I definitely recommend 👍🏾

Mani & DJ were super helpful from the very start! They made the entire process a breeze.

Manu was a excellent help throughout the process thank you

I'm really glad I came this this facility Dj was really helpful and patient with me excellent service and also the rest of the staff was amazing Kachelle, Manu ,and Josy super place I recommend.

Great service! Super polite and helpful staff! Big shout out to Kachelle for always being so accommodating!

SAMANTHA AND TEAM SAVED MY LIFE! BEST IN THE BIZ

Best storage space in all of soho! Kind, Respectful and very caring team.

DJ is the man was extremely helpful best storage experience

I came to actually locate the tenant office but I ran into kachelle , what knowledgeable young lady she directed me to the proper direction and if I wasn’t gonna rent or needed to kachelle would be the reason I rent here check them out such great staff thanks again!:)

I love this location, had questions and concerns staff Kachelle was hands on, she knows her job well and is very nice and respectful to my needs and questions I had. I definitely will be renting at Mott street 🤗

So I really had to think about this review. Because the staff and cleanliness of this facility makes this place an easy 5 star. But the biggest problem with this location is the hours. If they decide to change it back to pre covid hours when it was 8am to 8pm, this review would change back to a 5 star easy.

If you're looking for a reliable and affordable storage solution, look no further than [insert public storage facility will and Christina was really friendly ]. Not only do they offer a variety of storage unit sizes to meet your needs, but their customer service is top-notch. From the moment I first called to inquire about storage options, I was impressed by the friendliness and professionalism of the staff. They took the time to answer all of my questions and even helped me determine what size unit I would need based on the items I planned to store. When I arrived at the facility to rent my unit, the process was quick and easy, thanks to the knowledgeable and efficient staff. The storage units themselves are clean, well-lit, and secure. I feel confident that my belongings are safe and protected while they're stored there. And if I ever have any questions or concerns, the staff is always available to help. Overall, I highly recommend [insert public storage facility will and Christina for anyone in need of storage. They offer great rates, excellent customer service, and a secure and convenient storage solution.

Will and Kachelle are absolutely awesome. They are super helpful and have been helpful all the time. Honestly it’s worth the money++ because of their service. Thank you!!!

The facilities are pretty clean and well kept. Be careful if you rent multiple units that you do them at the same time. We rented one unit online and ended up needing extra storage so we got an additional one once we arrived to Public Storage but there were issues with adding the extra unit to our account. Ended up getting charged a late fee because we couldn’t see the other unit on our account. Also shoutout to Kachelle who works the front desk! I had some questions with two storage units I had and she was able to answer all my questions and even stayed a bit past closing to help me! Somebody get her a promotion!

Kachelle and William were both extremely helpful with the set up and move into my storage unit. Thank you both!

When I first got situated with my storage unit, Kachelle was my first point of contact. She went above & beyond to help me get settled in my space, giving me thorough instructions, & an overview of the layout of the building, while expressing so much positivity. Will, has recently helped me understand Public Storages rental agreement & an in-depth comprehension of my invoices. He has been nothing but spectacular and just a great guy overall. These two are both very knowledgable in their companies SOP, & their customer service is second to none. Love the team here, never had any trouble with them. They are making my transition moving from place to place in NY, seamless. 6-stars if it was possible.

Kachelle and John were super helpful and made it a great experience

Jeremy and Kachelle were very helpful with my move in!

Jeremy is the friendliest person I’ve ever met and is amazing at customer service. He walked me through the entire process and helped me with my unit!!!!! I highly recommend Public Storage over any other place in the universe!!!!

Kachelle and Jeremy took amazing care of us. They helped us with all we needed to move in smoothly. Really appreciate them going above and beyond. Highly recommend!!!

Been here 3 years. Unfortunately it's time to leave due to shortening of hours, waiting on elevator all the time and rent increase. Wish they wouldn't raise rents for people that have been there as long as me. Staff is still amazing. Jeremy and the young lady always greet me with a smile for that ill leave the 5 stars.

Kachelle and Jeremy were absolutely wonderful and so helpful too me!! They were so sweet and kind and they helped me throughout the whole process one of the best customer service experiences I’ve ever had in my life!!! They were really super awesome!! I recommend anyone and everyone to come to PUBLIC STORAGE MOTT ST just because of there WONDERFUL customer service!! Really AMAZING people bravo to them!!

Jeremy was great in helping me with my move in place is secured clean and staff is friendly and informative 10/10

Jeremy is Polite Always helpful and I feel my storage is always secured When I come to my space Thank You Public Storage

Jeremy was great and funny. Wonderful storage space!

Jeremy is a super nice guy, and very helpful w the unit rental, and showing me how to access the unit for the first time! 10/10

Just wanted dti give a huge shout to Kachelle I just rented a new space with Public Storage and she helped me out in every way possible and answered all my questions and helped me get the perfect sized space for what I needed and the property itself is super clean, AMAZING CUSTOMER SERVICE

Kachelle is wonderful. She is very helpful, patient and efficient. Thank you.

Kachelle and Jeremy were very helpful!

Jeremy was amazing. Handled everything I needed. Super nice and polite. Will choose this storage soace 10/10 times!

Jeremy Josy and Kachelle were the best!!! Super helpful. A++++ customer service!!!!!

Kachelle, Josy, Jeremy and the Mott st squad absolutely crushed this move and customer service experience for me. I was able to move in and feel safe and comfortable with a quick efficient streamlined process during the holidays of 2022. Cheers, T

Jeremy is the best! So helpful and super friendly! The place is very clean and secure.

Jeremy and William they were so helpful and nice to work with. They make things easier to move in. The storage is clean and secure and easy to access.

Jeremy was the best when moving me in. A stressful day turned into a great day because he’s so funny and nice. I can’t wait to come back and get my things just to see him again.

Jeremy and William were incredibly helpful, kind and invested in our move! It was a 10 out of 10 experience!! Highly recommend

Updated my review after management reached out (thanks S). Minus one star for the abbreviated access hours (close at 6pm, ugh) that don't seem to be reverting to pre-pandemic schedule without any adjustment to rates. Otherwise, clean, well-lit, convenient.

I had wonderful customer service from Will and Dej. They helped my partner and I and were awesome every step of the way. Will was an excellent conversationalist and Dej was extremely friendly and patient with us as we were moving items back and forth.

Jeremy gave great service

Very helpful and friendly staff! Deja was very kind and knowledgeable. She helped us pick out exactly what we needed and made it a stress-free experience. Highly recommend!

Super grateful to Deja for her help! She was very patient and helped me buy the right sized boxes! She deserves a raise .

There was a young lady named Deja who was great speaking to, she had such a welcoming smile, I enjoyed my visit

I just wanted to know more information, and one of your workers, I think her name was Deja, she was really helpful!

I met Deja today, she seemed really happy to assist me, I'm happy I stopped by today

Deja was a great help to me and my spouse. Very professional and well versed in procedures and quality of units. My wife and I only hope other guest get her as a guide to there storage units

Thank you to Deja and Richard! Very helpful !

I was very pleased with the service provided for me by Deja. She was kind and patient and had all the right answers to my questions!

I had an excellent experience with Deja and Richard.They were very helpful with packing supplies and I was very pleased.

The young woman i think her name is Deja she was incredible and friendly. made sure that we got the right space for all my stuff. really appreciate it.

Deja was amazing! She was patient in helping me explore the units and explaining the pricing. This was a great experience and I will be sharing it with my friends.

Jeremy gave us great customer service and made us feel like we were making the right decision. Place felt secured. Office was clean. Jeremy was thorough in explaining everything we needed to know for future payments

I rented a clean 4x5 locker for safe keeping of belongings while in NYC. The management of SoHo Public Storage felt like family. The building is very secure and easily accessible for personal/private use. The price is fair and reasonable - and quotes provided are accurate without ‘hidden’ fees.

High recommend. Jeremy was a sweet person to receive support from.

What a great experience! I was greeted by Jeremy, who had been waiting "all day" for my arrival and immediately knew my name and locker number. He was both friendly and super helpful, showing me to my space and aiding me with my belongings. The storage area was clean and well-lit, and the "onboarding" process was quick and easy. Fantastic location, too!

(Note that the proper address is actually 262E Mott Street). The staff here are really great. I wish the elevator worked by yourself (you need a staff member to work it since it’s a cargo elevator), but the staff is great regardless and the reason for 5 stars. They deserve a raise!

Deja is an amazing employee and gave me incredible service here!

Deja was super helpful! Great experience!

Desi (and the whole team) was fantastic. The checkin was smooth and facility is immaculate.

Changed from 5 stars to 3 stars after being here for a few months. Staff is very nice, but they are never available/at the desk. Good deal for the space and convenient if you don't mind spending ALOT of time waiting to use the elevator.

Jeremy was professional, extremely helpful and courteous to help us secure storage. I highly recommend using Public Storage at Mott Street.

Jeremy was so great! Super lovely vibe and explained everything really thoroughly when I was setting up my account.

Jeremy was wonderful. He first gave us a warm welcome. He also helped us with the payment and explained so to set up auto payment. Mahalo Jeremy and Happy Birthday.

Gary is a massive help! He was very friendly and immensely helpful. 5 stars.

Gary provided great service!

Gary was truly so helpful and kind to me while I was at Public Storage! The space was nice and offered good carts. The parking was admittedly challenging. If you are alone and have a lot to unload take note, another location may be best. As for customer service, this place was number 1.

Gary is really patient to help us arrange all the details of storage! Good place!

Jeremy was very helpful! Great communicator!

Thank You Jeremy for your help I was suppose to move in yesterday, but had an accident and couldn’t. Jeremy was always available and helped me when I was able to come down the next day and made everything easy for me. Thank you public storage!

Jeremy and Gary are the best. They make it very easy for you and are overall great people. And when I need to unload things by myself, Jeremy always looks out for my things when I’m running back and forth! Super helpful

Gary and Jeremy are the best. Thanks for everything!!!!!!! couldn’t do it without them, and we had to do a lot.

gary helped me and provided great service. i found the location easy and convenient

Gary did a great service

Jeremy and Gary were very helpful and patient on our last minute move in thank you for being understanding and helpful

Jeremy was so helpful as i was unpacking for college! He was friendly, prompt, and in good spirits. I would absolutely recommend these storage units to anyone looking!

Jeremy was super helpful. Came in last minute for my move in and the staff was friendly and accommodating.

Thank You Jeremy for your help and hospitality I will recommend for future clean and safe facility

Gary provided professional service was very knowledgeable. Location easy and convenient!

Gary and Jeremy were great helps! Highly recommend for easy and secure storage

Jeremy and Gary were wonderful helping me out today! This location was close by and really helped me out especially since I came in last minute. 10/10!

Gary was extremely helpful and made the experience seamless!

Jeremy and Gary provided great customer service in helping purchase the merchandise I needed in my move clean facility and friendly staff Thank You Public Storage

Gary and Geremy are the best ! Always so helpful and accommodating. The location is clean and well organized.

Service is wonderful! I had to move while I was out of state and Jany was very helpful!

We had our stuff stored here for a year, and then had to move to another location. Thanks to Gary for making everything pleasant, convenient and pleasant!

Gary was excellent! So was the location!

Amazing service!! Thank you!!!

Gary & Jeremy we’re so helpful, my unit is clean and perfect

Jeremy & Gary helped me and it was they followed up to make the rental process seamless. Facilities were also clean!

Gary and Jeremy were extremely helpful and provided excellent service. Convenient location too

Gary and Jeremy were extremely helpful in getting me settled in after My contact free check in was complete 🙂

Gary was friendly and helpful! It was also in a very centralized and convenient part of manhattan

Gary did great, really helpful and the information he gave. The location is very central to a lot of local subways and is well organized. Overall great!

Thank You Public Storage I had a great experience on a walk-in I chose to rent Jeremy was very helpful and polite plus the facility is very clean I will recommend Public Storage to Family and Friends

Gary is great. Very convenient location for my move!

Over priced and not flexible.

Gary was awesome. Got me everything I needed. Great experience!

Gary was amazing! The best. Great experience all around.

It was a great experience moving in. Gary was extremely helpful. Definitely recommend.

Gary did a great job of showing me around. Thank you for explaining everything clearly! The location is in a great spot, convenient because it’s near where I live and around many stores.

Gary offered wonderful support!

Gary at this location was incredibly helpful and attentive. The location is clean and organized. It was a great experience and I’m happy using this location to store my items.

Gary was so helpful! He was so diligent and made sure my move was so easy. The location was perfect for what I needed, so convenient !

Gary provided great service! Found the location very easy :)

Gary did a great job and was so helpful ! Location was super convenient :)

Gary was great and very helpful. The location was very convenient.

Gary was super helpful!

Gary was very helpful

Gary was very helpful! Found this location very conveniently!

gary was great and allowed to move us to in smoothly! he guided us to our unit and was thorough with helping out/answering any questions we had. the location of the storage unit was also great!

Gary was great!

Gary was very helpful, the location is very spacious, and I'll definitely be coming here again if I need it.

Gary is amazing! Super convenient!

Gary was extremely helpful and knowledgeable.

Gary is very helpful. Great location.

Gary is the best. He was excellent and very helpful. He helped me even when I was a couple of minutes beyond closing. This is a great place to store your stuff. The service is tops.

Easy and clean facility. Gary is great!

Gary was the absolute best this location is so easy and organized. I was so stressed about moving but I manifested this place!! I’m so happy I found it and they have incredible deals going on right now

Gary is great and very professional. The storage is great and works out for me!

Gary had great service. Found the location easy and convenient.

Gary provided excellent service! Very convenient spot for the lower east side storage!

Gary was very helpful and informative. Location is great!

This location is very convenient and clean! Also the staff, specifically Gary, is excellent!

Great service! Gary was very nice and helpful, good location too.

Gary was great!!!! He was very helpful with showing us how the lock worked and the location was very easy to find.

Gary was wonderful! I love this location. Thanks for all your help Gary!

Gary was excellent and very helpful! The location is very nice and clean.

Gary helped me efficiently and quickly, the process was really quick and the location is easy to find.

Gary was very friendly and informational. The location was very clean :)

Gary helped so much! Amazing professional. Easy to load faculty

Gary was amazing. Very helpful and kind. Good location.

The worker was polite. Easy transaction.

Gary was really great helping me with my boxes - Gary’s the man ! Great place

Gary provided excellent service! Found location convenient and easy

Gary was amazing!! So helpful! Excellent service and good location!

Gary and Chris gave great service!

Gary 5/5 stars great location !

Gary was friendly and provided great service. Convenient location.

Gary provided excellent service and was super helpful. Everything was extremely easy with him. The location is also extremely convenient.

Gary was the best! Excellent service, clean facility, well kept storage units!

Gary & Chris we’re such pleasant staff’s members. They made my nightmare situation so much more pleasant by facilitating 2 units, 1 being just $1 for the month (with tax included of course). This storage facility is super central to all the downtown area. I highly recommend and I could not be happier with my interaction with the staff members- making a tough situation seamlessly easier. BIG THANKS!! A+++

Gary was great!

Gary was very helpful and attentive :) very happy with my service here

Gary is efficient and kind! Thanks Gary!

Gary was very helpful! Easy in and out of our unit

The staff are sometimes helpful and you have to wait a long time for the freight elevator

I've dealt with a couple of storage facilities, but I must say Public Storage is one of the best (262 Mott Street location) in particular!! I needed my lock cut, yes lost the keys on that one .. Lol. Put in a call (to the above location), spoke to Chris .. Chris connected me to Gary .. Gary connected me to Samantha (Dist. Mangager). When I say (collectively), they got the job done .. Is a mere understatement. GREAT JOB!! TY!

Gary was very friendly and helpful! Great location for my business needs

Chris was amazing he always helps out and get the job the done he even helped me with my move in cause he had free time to spare great guy definitely rent here again

Gary was great, thanks!

Gary provided excellent service! Place is clean and well kept.

I needed storage last minute and found Gary super helpful. The facility is kept clean and appears very well maintained.

Gary was a pleasure to work with. Easy location and great access for loading.

Gary was super helpful. Accessible and great for storage

Gary was super nice and a huge help in moving me into my new unit on such short notice!

Gary was super helpful and location is great

Gary it’s a very very good person and hard worker and very helpful with the customer’s

Great staff!

Gray was the absolute BEST! He was kind and timely and so lively and helpful

Gary provided amazing service and Information regarding packing and storage. This is a great location.

Gary was great. Helped me during his lunch hour.

Gary did a great job

Gary is great, location is great

Exceptional Customer service ! Thanks to both Angel and Gary for their patience and courtesy. They were both very helpful and answered any concerns we had. A+++ Service 👍🏽

Gary was very helpful!

Gary and Angel provided great service!

I was serviced by a nice man that goes by the name of Angel! He was very informative and gave great advice on which storage would be the best for me based on the general amount of furniture being brought in! Was very professional, and helpful ! Service was 100% and was a great model for this public storage branch!

Gary was very helpful! Very quick and efficient

Angel is the man. He helped us through a tough situation and made the process of moving our stuff painless and easy.

Gary is wonderful, location is good

Gary was very helpful! Highly recommend him

Great experience. Gary specifically is a fantastic manager. He is organized, helpful and extremely efficient which makes everything better. It can be really stressful to have a place store your precious belonging but Gary and public storage team are to be trusted. Very happy I found the space.

Me gary Very professional and helpful.

Gary was amazing! Even more, he was the only one working today! Can’t say enough great things!

Gary was very helpful and informative. The location is great. 5 stars!

Gary was great and very informative! Location was neat and clean and very convenient!

Terrible operating hours, they continue to provide only one single person bathroom for the entire facility eventhough NYC is back in full force and they do have bathrooms in the other floors. Stuck on stupid staff too. Stuck on stupid period 😒

They do their job because they have to, not because they want to. I often tell people not to judge a book by it's cover and to treat the janitor like the CEO, but I did not waste my breath with these people, despite how offensive their underhanded comments were, because I have nothing to prove. They seem to treat people, who they deem as less fortunate,(black people in urban attire)with Bias. No matter the race nor the social status, respect will go a long way. Respect for humanity, or lack thereof,shows ones CHARACTER AND IF they have people like that working there, then what does that say about the company??? The only good that came out of here, was the storage unit itself.

Gary was unbelievable and extremely helpful. Also good looking. Would highly recommend. Great spot

Deja was very friendly and helpful! The storage facility is clean and spacious. Would definitely recommend this location. Gary is being super amazing and helpful! Thank you!

Angel was a great help, everything went smooth and quick. Highly recommend!

Gary went above and beyond helping me! Great location, and convenient in and out

Garry provided great service and everything was clean and well organized, very polite and attentive ❤🙏🏾

Great storage location. Gary helped set us up and was extremely helpful and friendly!

Gary was so courteous and the place was neat and clean. I am happy to start my new life in NY with such great service. Live from Atlanta thanks Gary

Gary was excellent! The entire experience was super enjoyable, and clean. The storage was bright, and felt super safe. Would definitely recommend this.

Amazing service by Gary. Location convenient and clean. Help throughout the day by Gary made life and moving so much easier

Great service by Gary!

Gary provided great service!

Gary was awesome! Helped us out a lot, location is very clean and easy to use

Great location! Gary was very helpful!

Angel was super kind and helpful as I was moving in my stuff!

Gary was super helpful!!! This space is very convenient

Gary we very helpful. Great experience

Gary was great! Excellent service and easy experience.

It was a nice introduction since it my first time using a public storage. The clerk at the door was understanding to talk to and the registration process is fast and smooth.

Had a great experience, staff is great especially Gary.

Gary was exceptional. Location is super convenient!

Gary was extremely helpful with such a complicated move! Great experience

Gary was super helpful! Convenient location.

Gary gave me a great tour of the facilities and the location is awesome.

Gary is the man! 262 Mott is the place to be.

Gary was super helpful!

Gary was excellent at providing service !

Gary did a good job. He showed me the bar for the wardrobe box and how to keep the moisture level low in my unit. Way to go, Gary!

Is there a lot for a mini camper? Looking to rent a space for a week.

Go Gary!

Gary crushed it!!!!!! Wonderful experience at 262 Mott.

Gary killed it!! Thank you for making my move so easy!

Gary was incredible today! So helpful and such a clean, beautiful store location. Highly recommend!

Gary is a legend. He responded promptly to my voice mail requesting a larger unit. I’m an existing customer and he went out of his way to help with transferring to a larger unit. Wonderful to have customer service like this!!

GARY IS AWESOME! Location is clean, air conditioned and the service is perfect.

Gary was excellent ! Could not have been easier ! Great location, Gary’s the man!!!

Gary showed me around the facility , he was very helpful and respectful. He knows what he’s doing and I personally think he is a very great employee at Public storage if not the best.

Gary is the man, amazing customer service. Very helpful and insightful! Walked me through the details of operations. Thank you!

Gary was amazing and so helpful with all my needs. This location is the best in the city. Will definitely recommend and always use.

Gary did a great and thorough job helping me set up and learn how to move into the storage unit.

Gary provided amazing service! He was very helpful and the location is very clean!

Gary was excelled service in renting us two units!!

Gary was super helpful!

Gary was great thanks

Gary was fantastic, positive, and helpful! Highly recommend.

Wow! The service at this location is truly amazing. As a previous Customer Experience Executive I understand the importance of delivering in store. Gary deserves public recognition for his incredible customer service. He goes above and beyond. I’m fact, every other representative should be trained by Gary because he delivered such an incredible experience. Public Storage should reward him. Thanks Gary!

Gary was excellent to work with! He was speedy, efficient and customer oriented. The facility is clean and convenient. I would highly recommend storing things at this location.

Gary was helpful and made dropping off our items very easy. Can’t wait to come again.

Gary was absolutely fantastic & helpful! Definitely one of the best customer service all around! Totally recommend it!

Gary was a great, helpful worker and the space is easy to navigate.

Everyone here is great! Gary was very helpful during my moveout.

Gary was fantastic! Great space and great people.

Gary was wonderful - very professional, polite and extremely helpful. The storage is very clean!

Absolute 5 star service provided by Gary! In less than 12h I figured all storage details, got amazing price, easy process all the way!

Gary was awesome!!! Super helpful. Great location. Great price.

Gary is the best! Very helpful! Super clean and organized!

Perhaps the best customer service in all of New York. Deja is an absolute professional.

Gary was wonderful.

Gary is great! We walked in and out with a new storage unit in 10 minutes!

Gary is an amazing relief manager and was more than accommodating to me upon my first move in here. Very smooth transition as a college student and very affordable! Couldn’t recommend any further.

Gary was great!

Can’t recommend enough Angel for his professionalism and expertise in assisting me to find the perfect storage during this stressful process of moving. Thank you again Angel!!

Gary was very helpful and friendly. Great experience, glad that my stuff is here.

Gary was super informative and helpful!!

Gary gave excellent and efficient service! Very easy process!

Gary was very helpful and professional!

Gary and Deja were the best!

Gary and Deja gave fantastic service !!! Thanks this was the best storage experience ever.

Deja was very helpful! Quick process

I went to Public Storage for the first time today and i was very satisfied with the services. Deja was the person who helped me and she was very friendly and made the entire process so easy. I am grateful for her!

Gary was great! Ver nice and helpful!

Gary & Marielle They’ve provided a great service!

Super helpful. They signed me up quickly and showed me the ropes efficiently. Lovely staff Gary and Marielle. So convenient and clean and easy!

Deja took such great care of us, and was so upfront about costs and the requirements and what might best suite our needs. So glad this went so smoothly!

Gary provided excellent customer service and was very helpful. Overall a fast, convenient, and positive experience.

I would definitely recommend! I am moving and needed to get boxes. Deja was amazing! She took the time to fully wrap all the boxes together so I could carry them home. A dozen boxes and 8 blocks later, they didn't budge! She made it easy for me. Deja was also super friendly and great to talk to!

Gary was amazing! Soo helpful and made vacating my unit of two years super quick & easy! Thanks, Gary!

Marielle was very helpful and thorough. She’s also a pleasure to do business with as she has a very friendly personality.

Gary and Marielle took took such good care of me! They went above and beyond to help me with my move. Great service.

Gary is awesome and so is Marielle

So heres the deal guys, Marrielle and Gary were a hit. So helpful, all the way!!!

Thank you Marielle!! your help was so kind and I am so happy to have a storage space a block away :) It was meant to be 06/10. Gary was such a great help as well ~

Generous deal, shady practice at the end. I don't like how public storage deals with lease endings. I was told that I could bring the lock back & they refused it stating that once I purchase the lock, it's mine. That's not what Management told me, which is ridiculously strange. #2 upon attempting to end the lease, I am told that I have an ending balance. Upon asking, it was for april instead of March. You mean to tell me that PS charges all the way to the end? That's shaaady. Had I known that, I would have cleaned out a week before. I don't know whether or not I should rent from Public Storage again with this new knowledge. I knew I shouldn't have trusted this from the gate.

Gary and Marielle helped me with my move. Such amazing, friendly and professional service. Gary helped me with the wardrobe pak and Marielle was so help and cheerful throughout. Best storage place in Town, thanks to its amazing staff.

Deja and Gary are wonderful and have a warm welcoming customer service they truly are understanding and very helpful what a great asset to public storage they both are professionals and always ready to assist.

Gary and Marielle were so amazing!! They provided me with the best service ever!!!!!

Great service, super quick and convenient!

I rented a unit here to store some of my furniture and I get why the reviews are so good - the staff here is excellent. This was my first time getting storage space so I didn't really know what I was doing. Gary at the front desk helped me out and was super thorough and patient getting me set up. He was transparent about the cost and the fees they charge and walked me through all the paperwork so I knew what I was signing. Location is clean and felt secure. Access to the units closes at 6.00PM most nights which seems early but at least they're up front about it. You'll be required to buy a special lock from them and have insurance on your unit - check if your renter's / homeowner's insurance will cover your stuff so you don't have to pay extra. I would recommend.

Gary was a fantastic help!

Mariel was the most helpful person I've had at any storage unit in my multiple experiences of moving. She helped work the elevator, manage movers coming in and out, and communicating with me the whole way. Can't recommend this location enough!

Marielle Was Awesome made my storage awesome highly recommend thank Marielle You Are Awesome

Gary was very kind and helpful!!!!

Marielle was terrific

Very clean storage space Marielle is very helpful and efficient. She made the storing process very easy for me.

great spot. Fantastic customer service by Marielle. She was kind and thourough. Highly reccomended location, and even better customer service.

I love it! The best costumer service from Marielle !!! Thank you, for making our move into the big city that much easier. Highly recommended.

Great service. Gary and Marielle were extremely helpful. Really appreciate the great service!

Have a very positive review. The place is very clean and the staff is always polite. They handle the elevator in a timely manner. Especially Marinella, she is extremely helpful and good spirited.

Marielle was excellent thank you

Gary was amazing and helped me so much! He is great in customer service!

Gary was SUPER helpful in vacating our unit.

Gary was wonderful!

Gary and Marielle were very helpful and great in customer service.

Gary was very helpful. Got everything i needed. Give this guy a raise!!

Gary provides great service today!

Gary was super helpful in his servicing of vacating our unit!!

Gary provided excellent service in storage.

Gary was very excellent in service!

Gary was excellent with providing customer service! Really and amazing help.

Gary was the most helpful!!! Thank you!!

Gary and Marielle were very gracious and helpful with their costumer service

Good storage all round. Marielle was extremely helpful while clearing out the unit

Marielle was amazing! She showed us around and made the check in process very easy for us. Thank you!

Grateful that is open everyday! Deja is a hard worker, friendly and customer serviceable. Just want to mention that, several weeks ago on a Sunday, Deja once again was threatened by a Public Storage client. It sounded like a deer was left loose on the front desk, I hear a client going ballistic and Deja is force to call 911. In the meantime, I came out of my unit because I am not afraid to defend a woman who was the only one on shift. So, with a little man to man intervention the man was later apologizing to Deja. The police showed up like an hour later. Deja can count on me anytime if I am around the premises. Eric a manager, later approaches me with questions about an altercation. Instead of first looking at your camera works and meeting with your staff member, this manager tries to prejudice me. I told him I would have come out for her or him. Eric said no I wouldn't, meaning, he wouldn't. But, I did without an altercation. But strangely, any client would have been kicked out or denied rental if an incident like that happens. This employee was once pushed against a wall by another client and, everyone knows Eric or anyone did anything about it for her. And last. A few weeks ago I started getting harassed by Mariel a manager that locked me out of my unit leaving my service dog locked out away from me. So I couldn't leave or get to my dog because she force me to wait several minutes to take another client down the elevator. I did not threatened her but she the calls the police, wasting city resources by giving false information to the authorities. The second time I hear this guy Eric, telling her to call the police on me again, adding more to the harassment I have endure for no valid reason. But the police did not find no threatening and for fifteen minutes the staff hold the police there, again wasting city resources, and disrupting my brief times the I come in to unload and reload. The officers told me that is was illegal because it violates my constitutional rights to locked me out during service hours and locking doors betweee and my service licensed dog. Mariel has addressed me as a fire hazard when I asked her to use an outlet to briefly charge a device. Mariel has also suggested tbat should start looking for another storage place. Mariel also told an officer that she called that she was trying to evict me. The officer told me when I was chatting with them outside. And if I am loading on the loading ramp, Mariel and Gary should have common sense and stop closing the side door to the ramp making me go out and in through the front door to reopen the side door, twice! Stop the ignorance and have some respect. My unit is the highest lease in that floor, maybe of the whole place. For about two years I come in, do my things and don't get on anyone's way. For about a month or so I have been treated unfairly by Eric, Mariel and Gary. Deja is always welcoming. First review as well as this one will be email to the proper city officials with the support of several other witnesses. Mentioning a promotion is when you love customer service. Mariel is unfair and unapologetic towards me. And my bill is paid early every time regardless of how high it keeps getting. Get it together people! Thank you

Gary helped me out and made it super simple. Very helpful and clear!

Gary was excellent!

Gary was very helpful with our service. Unit was great

GARY IS THE BEST.

Gary... great service. Thanks

If I could give deja a 10 star I would! She quickly realized that the wrong space was booked for me, and fixed it instantly. Above and beyond, she even helped me move my couch! Awesome!! Thanks again for making my move that much easier.

Seemless move in with Marielle. Love the friendliness of all the staff. Best Storage Ever. Thank you Marielle, Gary and Deja

Marielle And Gary was awesome they helped me really great with all my moving supplies you guys are awesome great customer service 😀

Deja was very helpful! Convenient location too

Gary was excellent at service!

Gary was helpful and amazing!! Made it so easy:)

Gary was wonderful in service.

Great service nice manager

Gary was extremely helpful to my immediate needs, and solved my issues very swiftly! So glad to have made the switch from Manhattan Mini Storage for my financial comfort and assurances.

Gary the manager is phenomenal! He went out of his way to insure I got the best deal for my space and it’s been amazing service since. Plus great and super affordable insurance policy. It’s security system is set up for those of us who travel a lot to still do everything electronically with billing or renewing your month to month plan (seriously everything you can do online while abroad) Marielle the property manager and Deja the relief manager are 2 angels 👼 (very VERY patient with me and accommodating within the rules, which are pretty straight forward as for any other storage unit.) It’s SUPER CLEAN, and constantly disinfected!!! :) I’m so happy. For the area it’s a wonderful hub for me in between heading to Fidi then back to midtown for work. Only downside is I can’t wait until Covid ends and they are back to regular hours of operation

Gary is amazing ! 10 stars

Marielle & Gary are honestly great. This Public Storage location benefits tremendously from this dynamic duo who efficiently help and genuinely care for every one of their customers old and new. I can not thank them enough.

Gary & Marielle was great and informative. Clean unit

Great experience here with incredible customer service. Gary was incredibly helpful with everything since we began renting our Unit. Marelle, who was new was one of the nicest and most informative people as well! Kudos to them!

Gary is AMAZING! Got me a great deal for the unit. In Prime Time location in Soho. The best people are Marielle and Deja they’re really helpful. So is Gary. Rockstar service for the real estate.

Gary and Deja were brilliant! They were extremely friendly, informative and patient with setting me up with a unit. Thank you both - I greatly appreciate it!

Deja and Gary were very helpful and provides service above and beyond what I expected

Jedaiah was super nice helping me to pick the boxes in right sizes and making sure I can carry them comfortably. She even walked me out and opened the doors for me. Such a pleasant experience. Thank you Jedaiah 👌🏼

I was in an extremely huge rush, and Deja made sure to answer every single question I had in a timely matter and made the whole experience of signing up a complete breeze! I am fully impressed and will definitely recommend coming here for all of your storage needs!

Came into Mott St Public Storage to purchase some boxes because the ones I had got messed up due to the rain. Jedaiah was extremely helpful and friendly & I ended up purchasing more than I came for! The customer service was great and the boxes are good quality.

Jedaiah and Gary were very helpful and provided excellent service!

Gary was extremely insightful and helped me pick the right sized storage unit.

Let me start by saying the facility and the people that work there are great. I have no issue with either. My issue is they are consistently changing their hours and closing earlier on weekends. Commercial businesses have storage here. We are all trying to get back on our feet and losing access on weekends is kicking businesses while they are already down and struggling to survive. This is the second time they have cut back hours and they should really consider the businesses they serve before doing this.

Gary and Deja were super helpful, accommodating, and patient during our move out! Definitely recommend!

Deja helped me today and she was absolutely fantastic!!! Top notch customer service. Very helpful and answered all my questions.

Gary was so extremely friendly and helpful!! He was so patient and kind. Thank you Gary!

Gary was great! Gave me advice and was patient in finding the best unit for me.

Gary was very good in service thank you

Great, quick service. Deja was very friendly and helpful!

Gray was amazing, service and help desk are friendly and always ready assist. Def would recommend.

Gray was excellent an informative

Gary provides excellent service!

Gary was great.

Gary was extremely helpful and this was a great storage spot

Had a great experience using this place for storage. Gary was so nice and even came in early to let us access our unit.

Gary was very efficient and helpful. He gave me all the information I will need to have a successful move.

Gary was very helpful

Gary was extremely helpful, thanks Gary!

Gary and team were great, much appreciated 5 star service!

I just set up my storage space with Public Storage on Mott street and could not have had a better customer service experience. Gary, the manager, is extremely helpful, transparent and kind. He made sure that I knew all details before confirming my reservation and that I was all set, even though I am setting this up from another state. I really appreciate him making this experience a stress-free one with everything going on. I look forward to moving in to my space and leaving another 5 star review after that experience!

Gary was nice!

Gary was awesome Seamless check in process Very informative

Great Location and exceptional end of the day customer service provided by Gary. Happy to help with my account at another location even offered to print out a receipt. Gary!

Gary was amazing!!!

Gary was good in service and helpful.

Friendly and efficient service from Gary as always 👍🏼

Gary was super helpful, friendly, & provided exceptional service! 10/10 would recommend!

I was delighted to write a review about my experience at Public Storge Mott Street location...... Deja is always super helpful . This location is definitely one of the cleanest storage facilities in NYC....

I just wanted to share how positive my experience was coming here. Gary was so helpful with setting everything up! He made sure that all of my questions were answered and that I fully understood how to access my unit. He was so kind and patient throughout the entire process! He is a star employee!

Gary was very helpful. I received excellent service.

Well done Gary

Gary/everyone were AMAZING (I cannot remember the lady's name who was nice enough to walk me through the online reservation process, etc - she was really helpful) at Public Storage on Mott St. The website/reservation process was great and they made it easy to adjust on their end when I realized I needed a slightly bigger unit. The people at Mott St office were amazing and helpful - and patient. And, the online process was easy/fast. Equally important - the facility is CLEAN and nice and cool. I feel totally safe leaving my items in that facility for a few months before I move back to town. Secure and safe - but also easy to access for myself. STRONGLY recommend!!

Gary was very helpful and convenient. However, they have a small entrance, so I had an accident that my friend accidentally hit a huge Mercedes Benz with the cart. If you have big belongings, please be careful. Also, they don't have a parking lot, so you have to watch for a guard if they give ticket or not. Other than those, everything was great.

Gary was extremely patient and helpful.

Deja was a Good person love it

Gary was very helpful, friendly, knowledgeable.

Gary was very helpful!!! Thank you!!!

Gary was great to work with! Thanks for all the help!

Not my first storage experience. But this was the first one that was actually enjoyable, in large part due to Deja & Jada going above & beyond to take care of me, answer questions, ensure I got what I needed. Might just leave my stuff there as an excuse to go back and visit! Wish other companies understood what an asset it is to put talented people who care on the front lines.

There's always an issue with there elevator breaking down and certain staff don't know how to show customers respect and they don't care if the elevator breaks down and handicapped clients get stuck on the floors! They expect you to call the fire Department or emergency medical services too get you out when the elevator breaks down

Deja was friendly and accommodating. She made the process of finding the right unit easy, and she even found us a unit on the ground floor! Thank you.

Gary was very helpful with renting my unit!

Gary was super helpful in making my experience as painless as possible. Top notch guy, with a great personality. Highly recommend!

Gary is thorough and explained it all.

Gary did a great job very informative and helpful!

Gary was very helpful and informative! Very easy and quick process.

Gary was great

Jada and Gary were both super helpful, kinda, and did a great job walking me thru things!

Gary was very thorough and informative. He was very accommodating to my specific needs and yeilded a seamless experience. However, other managers can be rude and walking 4 flights down in even steps with low ceilings and overhangs can prove to be dangerous.

Gary was great! So helpful.

Highly recommend this place! Not only did Gary help us with all the information we needed, he made the move in seamless and easy! I've stored at other places before but none were as good as this place. The move was simple, the units are well ventilated and clean, and the building is super easy to access!

Thanks to Jada for the tour and great run through of the services they provide. Thank you!

The cute girl at the front desk Margarita was very kind and helped me get my unit quickly. Also explained everything I needed to know about my lease exponentially!