Public Storage Self-Storage Units at 626 Highway 35, Middletown, NJ

Thank you Nick

Wow what a nice guy! Thanks Nick for everything..UPDATE: I can not get over how clean this place always is!

Excellent customer service🤗. Was really helpful💯💯💥💥💥

Nick manages a terrific facility really well, he was so pleasant, and had plenty of patience while we had to upsize during move-in. I didn't expect to find this level of friendliness and efficiency at a self-storage place. Just a great find.

Nick is the backbone of this property he is the man! Property is always clean and well maintained

Awesome service. I will definitely be back

Tina was awesome!!!

Nicholas was wonderful. He helped update my contact information. He added my email address to my accounts. He changed the phone number to a valid one after deleting an old one. He also helped me clear memory on my phone. He assisted me in installing the Public Storage app. I used it and was very impressed.

Easy to reserve a space. When I went there in person, Nicolas was so friendly and very helpful. He goes beyond the need of his duty to accommodate what I need.

Thanks Nick for all your help. Excellent employee you guys have here

Tina was very helpful. I am new to the area and looking for a storage facility and stopped in for pricing. She gave me all of the info i was looking for with regards to unit sizing and pricing and helps identify the size unit i would be needing.

Buen lugar

Great service Nicholas’

Im moving from Texas to NJ I called this location and the property manager there was so patient and understanding with all of my questions. Nicholas is an excellent employee and I can't wait to meet him when I move in 2 months. UPDATE: Will be moving there in 2 months. Can’t wait to meet Nick!

Nicholas was very helpful and polite during our closing out our public storage

This is a great storage place!!! Employees are very helpful, especially Nicholas and Donna!! Rates are reasonable & no one bothers you. Would recommend to all!!

Thank you Nicholas for your professional demeanor and helping me find the size unit that I needed for my belongs. Greatly appreciated

Nick was great in helping us get our storage unit. solid dude 10/10 quick and efficient

Going on 3 days without access to storage space, gate access system is "Off-Line". I haven't been able to get in, another renter I spoke with said his truck is stuck in there since Saturday. , There is no way to contact anyone, I finally got a human on the phone at the call center this morning, she took my info and said someone would contact me by 6pm (at 8am in the morning). I asked to speak with a supervisor as that was unacceptable, she became upset and just sent me to Middletown's voicemail. Very rude and unprofessional. This is 2 for 2 interactions that have gone bad in the short time I've had the unit.

Nicholas is an asset. He is always so helpful and takes great care of this location and us customers. Definitely recommend Public Storage and this location!

I have been meaning to do this for a while but I just want to thank nicholas for being very honest and open with me when vacating my space. I will definitely come back here when I move to back to New Jersey at the end of the winter. Thanks. And happy new year!

Nicholas was amazing!! Great guy! So much help!!

Just wanted to commend the Property Manager, Nicholas who assisted my wife and I yesterday. He was able to secure a less expensive smaller unit for us, as we had plans to vacate the larger unit, but in retrospect still needed some space for the remainder of the items we had been storing. Nicholas reviewed all our options, and also offered to assist us as well. He was so knowledgeable, friendly and helpful.

The Good - The facility itself is clean. The guy at the desk, Nicholas, is very helpful & really nice. The Bad - if there is no one in the office, then there 2 bathrooms are locked. So I was cleaning out my storage unit on a Friday & for the 6 or so hours that I was there, the bathrooms were locked. Very inconvenient. The Ugly - the rates get increased every 6-12 months. My current rate increase was $60 per month. Donna, the district mgr, was great in working with me & these rate hikes. But Public Storage corp is greedy. My last rate hike was more than market value. So having a storage unit here for the short term is ok. But long term, you will be paying a lot.

Nicholas is a wonderful property manager .. He has helped me so much thanks .. wish I could give him a 10 star rating

Nicholas was amazing! Went out of his way to help! 5 star service. Very professional and friendly!!

Excellent customer service courtesy of Nicholas!!

Always pleasant happy to serve, all needs

I worked with Nicholas for weeks trying to figure out a solution to a problem I was having. He was absolutely wonderful. Highly recommended.

Nicholas deserves the top score for not only his outstanding customer service skills but also for his knowledge of the units. His advice on the proper size for our needs was extremely helpful and appreciated. He is a real asset to Middletown Public Storage. If I could give him a 10 I would.

Nicholas was very helpful and his property is very clean and he's an excellent salesman

Nicholas is the best property manager I've ever met. He helped me and my sister with out transfer process. An it could not have been easier I would give him 10 stars if I could

I called this facility . Wow ... WHAT FANTISTIC customer service by Nicholas in the Middletown NJ...Extremely helpful.

Nicholas was so very helpful!!!

Nicholas is the man, he helped me with my broken car and gave me water. Great guy

Nicholas has been so helpful with our move out process he’s such a nice man

Nick was very helpful! Showed us everything we need to know and answered all questions perfectly! Great customer service!

Having a unit in Kannapolis NC for three plus years and living in NJ has not been easy… I have dealt with a lot of garbage with Public Storage in these years… Unit was robbed last year and it took 3 months for them to inform me, but let me be late on a payment and they are all over me about it… That is why I am so impressed with Nicholas of Middletown New Jersey… I met him about a month ago, simply FANTASTIC!!! He is helpful and super friendly and personable… I currently work as a customer service representative, look out public storage, if you don’t treat Nicholas properly, I have ZERO problems taking him off your hands!!! Thank you Nicholas

Nicholas was extremely helpful and was great with helping us move in and made the experience better than we’ve had with any other storage facilities

Nicholas was so Helpful and welcomed me so sweet!

Nicholas was very helpful

Nicolas is the best. He has great customer service and very helpful.

Nicholas was very helpful and courteous today!

There a guy that work there name Nicolas who called us only hours away from when we left that he found my husbands apple AirPods . We didn’t even know it was lost and when he called my husband was so Happy that Nicolas found the airpod and went out of his way to see who they belong to . We can’t thank him enough for his honesty . A very nice guy to have done a good deed .

Nick was very helpful

Nicholas very helpful

Nick was awesome 👏

I spoke to a lady at the front desk an she was very nice, her name is Salina an she was so helpful. They are always friendly an kind an help in anyway they can if u want a great place to store your things Public storage of Middletown .is where to go. Great service an great Quality, An the prices are amazing.

Hidden prices-$11/mo insurance. Prices raised monthly by at least $5-$10 bringing our advertised $99/month to almost $160 in about a year.

Amazing customer service provided by Sidney. She was very attentive and educated on the property. Provided accurate information. Very satisfied with the service. Highly recommend her and this location.

Good Afternoon. How can I transfer billing to a new party?

Too expensive for a small storage unit

Can I store a small vehicle here

Thanks Tatiyana for your customer service.

Tatiana did an amazing job

i was on the phone with a young lady by the name of tatiana. she had a charming personality, and was super patient with me. she helped me throughly, i would love to have her help me again in the future. highly satisfied

Khalif was awesome!

This place was always clean and secure. I will be back if I ever need storage again

Great place!

Nice place

Happy camper. Started off rocky, all issues fixed to my satisfaction. Checked in with an online reservation. I was surprised they require insurance on the unit. I’ve never heard of that and the reservation definitely didn’t mention it. I wanted to keep my unit below $100 per month now I’m at 108, where the reservation was for 91 plus tax. I finished the transaction because my stuff was already getting unloaded. I looked online and a similar unit is listed for $77. So I go back to the front office and ask for that price. They said they can’t do it unless I start the whole reservation process again. Also, I can’t get the first month for a dollar promotion because I already have a unit. (The same one from 2 minutes earlier) Staff said they can't do any type of override. The overseer of the property called me at home a few hours later and was able to complete a courtesy override for me. She explained that the front desk staff was not aware that there was a way to help me out. She gave me the price of $77.00 and also let me keep my unit!

I came in to inquire about setting up a unit while I move some things out of state. Bork and Carolyn made the entire process hassle free! And made sure I left my visit feeling reassured.

Carolyn was super nice and helpful!

Carolyn has always been great to us. She keeps this store looking fantastic and clean. Couldn’t ask for a better manager.

Fast and easy move-in!! See was a great help and guided me through the rental agreement quickly and knowledgeably.

Great service from Carolyn, she helped us get the right space really quick.

Carolyn is always a pleasure to work with, she helps us out every time we have an issue. She really knows her stuff and always responds back quickly.

Domonique was a pleasure to deal with. Even though she was hurt, she still walked us to our unit.

Carolyn is always very kinda to my wife and I, she keeps this place looking fantastic.

Domonique at Middletown Storage was very helpful in helping us rent a unit! She showed us various units, advised us on what size unit we’d need for our purposes, and walked us through the rental process.

Carolyn was excellent help, she was kinda and easy to follow with the rental explanation. 👍

Carolyn the manager was very pleasant and extremely helpful in deciding what size storage I would need and offered items in the showroom to help me pack. I would recommend this location to anyone needing storage.

Great service from Carolyn and Ken.

Carolyn was awesome she made the whole process super quick and easy!

Just be aware that storage units have a clause in your contract so they can raise your rate whenever they want. This company raised mine twice in two years up 25%.

Amazing customer service. Ken was a big help!

Great service. Ken was incredibly helpful and went above and beyond in helping me.

Carolyn was very friendly and informative.

Carolyn was great, she made the whole transaction very easy and quick! Couldn’t ask for better service.

Stopped to rent a tiny storage unit to keep my stuff in while i switched apartments, I ended up renting a 5x5 space from Carolyn. She was extremely polite and friendly making the whole process smooth and simple. I defiantly recommend!!!

Best customer service I ever received The property manager Katie was ex termly friendly and knowledgeable made the process very easy went over merchandise and what I needed to protect my belongings definitely recommend this Public Storage

Great service. Nice people. Very clean.

The customer service representative Ken was very attentive and extremely friendly! He helped me and my boyfriend pick out the right size storage unit and explained everything in detail. He should definitely be recognized as an asset to your business :)

Great service by Ken and Carolyn

Great customer service! Carolyn helped me find the spot I needed and gave me great tips!

Khalid was very nice and polite lov the service

Very helpful. The facility is clean.

Great experience. Awesome staff. Ken

Great guys to deal with

Ken was super helpful! Great service.

Thank you joe for spending time working with me and answering all my questions. I am so happy to store my stuff here thank u again!

Joe was great. Very accommodating and nice. It's a holiday and most ppl would be cranky to be working, but he made purchasing our first storage easy and pleasant!

Stored here for a while, Carolyn really helped me out when I rented here and was in a tight situation. The place was always clean and the customer service was fantastic.

Joe is an awesome property manager I have been storing my belongings here back in January I always have a good relationship with all the staff including Ken the new gentleman. I never had issues here and if I did Joe fixed it fast and quickly. One of my best experience with staying with public storage. I'm sad to say I will be vacating the end of this month october but if I ever need to store stuff again public storage is my first choice.

Stored here for a long time, since I worked in the general area. Never had any problems! Great location and convenience.

Worst storage place, I’ve ever dealt with. Look for others before settling your belongings here. Overpriced, and your belongings will get ruined. Both employees in the office could care less and hardly give you the time of day. My furniture was ruined! It was wet and smelt of mold! Did not take the renter insurance as it was a short time of storing my belongings. So they do not care! Paying for climate control and inside the building mattered zero! Paid for the entire month, as I only used 12 days of the storage unit in my last month! Not to mention bathrooms are disgustingly dirty, no toilet paper or paper towels and not one door stop to keep the doors open as you are moving your belongings in and out! Extremely disappointing, is an understatement!

This is without a doubt the best Public Storage I have ever been to. The service was fantastic and Joe, the young man who helped me was exemplary at his job, and I have never felt more welcome satisfied than I did recievire his help and advice. I sincerely hope that every employee in the franchise is of the same calibur as him.

Maria was very helpful amd knowledgebul

Maria was very helpful. Great job!

Joe was very helpful with everything, unfortunately they did not have the size of the unit I was looking for. He recommended me to check back in a few days to see if one opens up, if not, he'd recommend any other public storage nearby. Great Service! Would Recommend.

Joe is super helpful and friendly!!

Professional service.

Wonderful customer service by Carolyn! All of my needs were met, questions answered and seamless assistance in obtaining a unit! Very pleased!

Such an easy transaction during a stressful time. Joe is absolutely amazing and beyond helpful. He is a gem 😉

I was helped by Carolyn today and she really made the proses very easy she was very helpful and so nice to deal with .5 stars all the way

Came in to look at spaces, the girl Caroline was very nice and helpful . Even thought I didn’t rent here, she found a location where they had the space I was looking for!

way over priced. doesnt have any carts to move your stuff in and out of your unit

i stopped in the other day with some question and Carolyn was extremely helpful and very thorough with her explanations, i would definitely recommend.

Joe was great in helping me out!! Very quick process and super friendly!

(Justin) Very professional, friendly, outstanding customer service!

Joe helped me set up my storage space today and he was fabulous. He showed me a few storage spaces and made some good recommendations. The unit is extremely clean and I’d recommend coming here if you need to see store things.

They were very helpful. Justin was very friendly and professional. i can't recommend them enough.

Great place at a great price! Joe was amazing and very helpful.

Joe is excellent! Very helpful, knowledgeable, professional, and a great sense of humor! Would recommend him to anyone!

Nancy is great!! She is so helpful and knowledgeable!! She has great customer service!! She made my experience with public storage so easy!!!

Talked with Justin, and he offered great service. Was very satisfied.

Justin was very helpful.

Wonderful location with very knowledgeable and helpful staff! This is my first experience with a storage unit, Climate control, well lit , secure facility that i felt very safe visiting.

Justin was very helpful and thorough. He prepared a storage space that is easily accessible. He answered all our questions with a smile. Thank you Justin for a great experience👊.

Justin is very professional, courteous and friendly. An absolute pleasure.

All of the positive reviews are well earned. I was helped by Justin who was very patient with my questions. Very professional, made my move in quick and easy.

I have had occasion to deal with public storage a number of times through owning SRTT Movers, and they never disappoint. Thank you for employing competent, friendly people!!! I will continue to recommend this facility as often as I can!

My dad rented units here and absolutely loved the girl who helped him. He said Nancy was extremely helpful through the entire process and was very accommodating with his schedule and needs. She made the experience easy and stress free. The place was also clean and secure.

Wow, overall my customer service experience was by far the most positive and friendly that one could ask for. The woman name was Brianna and she was awesome very knowledgeable and professional. If I did not already have a full staff I would have asked her to work for me on the spot. Unusually good experience! Bravo Public storage for training and providing first class 5 star customer service. William R

I couldn't ask for a better experience. I went with a size in mind, but I left with the size that worked better for me. Also, her system was down but she still made it work and was great conversation while we were waiting for the papers for me to sign. Nancy went above and beyond to help me out. Friendly knowledgeable staff, plus a clean safe facility, couldn't ask for more.

I rented a 10x10 medium unit from Middletown from a very courtious young lady named Elizabeth about 5 months ago and every time I go to my unit, I always come out with a smile. All of the staff are extremely nice and well spoken but miss Elizabeth goes the extra mile to ensure your visit is a great experience. It's surprising because I've read some review that states the prices rise but I have not had that problem at all. Ive rented units with other storage places but you just can't beat the prices and staff of public storage. Quick, easy and painless rental! 10/10 for the well kept and clean facility.

Melinda was Awesome, she saved the day!!

Elizabeth was a great help to my mother and I with setting up our storage unit rental. She was very polite and personable. Thank you so much!

Thanks to Nancy, we had a very smooth move into the storage unit this week. She was so helpful in making sure we had the right unit for our needs and ensuring that it was in good condition. She was so pleasant and made a stressful time easier--thank you!

The women who run this place could not be more friendly and helpful! They made a stressful move less stressful!

We rented a unit here recently and not only was Courtney professional and knowledgeable but very friendly also. She listened to our situation and was very understanding and helpful.

Courtney was very helpful and provided excellent customer service. I would definitely recommend here.

Courtney was very friendly and knowledgeable. She helped us with all our storage needs and supplies. Store and unit were very clean. We were very pleased with our services and would recommend.

I have just started using the facility. To this end I met Courtney and Liz, they show me the entire place and show the absolute professionalism and friendliness anyone would love to see ....... Would love to do business again

Kelly was super helpful and patiently showed me two units so I could choose the best one (while entertaining my two boys as well). We have stored things many times there and have always had a good experience

Courtney and Kelly are friendly and very efficient. A great help everytime I come !

Recently rented a storage unit here and Courtney was the nice yound lady who helped me. She gave me a tour of the grounds and it was very clean and secure. They also have all your packing needs there which she was very knowledgeable about. I would recommend public storage in Middletown to all my friends and family.

Friendly staff but the times are wrong...it's supposed to be 6 a.m to 9 p.m. but the gate clock is incorrect so you can't actually get in till 6:30 n have to leave by 8:30. After multiple requests nobody would adjust the time :(

I was helped by Amanda service was wonderful the process was fast and the property was clean and safe will recommend to friends and family

I would like to thank Courtney for her wonderful help. I came in looking to get some boxes but she was very helpful in advicing me what other items i can get to protect my belogings she is very knowledgeable. She even gave me helpful advice with storage units. Thank you again Courtney.

I went to public storage to make payment and I was helped by Amanda and she friendly and kind and the property nice and clean and just from the first time I moved in great customer service and great experience

Courtney was well informed, patient and very helpful. Because of her competence, we were assured that our RV Van would be safely stored at the Middletown, N.J. location.

I stopped by the public storage in middletown and spoke to amanda i was looking around for prices and amanda showed me around property and it was very clean and had alot of good benefits amanda was very nice and knowledgeable about the units and property and even though i didnt rent today because im moving in a couple months i will storage here when i do move GREAT CUSTOMER SERVICE everyone looking for storage come see amanda in middletown

5 Star rating. Since the first day I walk in to rent a space Courtney had help me and very nice. Customer service excellent.

Clean place, reasonable prices and excellent customer service..Courtney was not only professional, she was friendly and very helpful. Will definitely recommend.

I went in to ask for directions and spoke to Amanda she was really nice asked questions about the facility the property was really clean and neat she went over merchandise and the units here was very knowledgeable about everything if I ever needed storage I would come speak to her very pleasant experience

Very friendly very helpful would recommend everyone looking for storage to come see Amanda very good experience

Courtney is awesome. So much help! Experience was great and the customer service was incredible!

Madison was very helpful, I just started my move and she helped me assess what was going into my space and how to utilize the room, she also made me aware of how we should stack the boxes so my items are safely piled. She was very friendly and informative, she was able to answer all of my questions and concerns, I would definitely recommend public storage!

Madison was very helpful and informative about the facility, she helped me learn how to properly pack my unit and my belongings, would definitely recommend to family and friends

My grandmother recently went to this place and had to buy boxes. My grandmother doesn't use a computer but she loved her experience with Courtney that she wanted me to make sure everyone knows how lovely she was. She would definitely recommend anyone to go see Courtney because she will help you with anything you need with a smile the whole time.

Madison was very helpful and knowledgable about the property. I feel she went out of her way to find a solution for me.

Customer service madison and courtney are amazing.

I was helping my sister move last week from staten island to Middletown. Courtney was extremely helpful and made our transition fairly easy. I would highly recommend public storage.

Courtney was fabulous! The staff was always friendly, helpful, professional and always had a smile. I would recommend Public Storage in Middletown, NJ to anyone looking for storage options.

Great staff, Courtney was great at giving is all the tools we needed to make the best decision for us. Highly reccomended.

Very friendly and professional staff. Clean facilities.

Arranged a tour of the facility this Saturday with Meredith, one of the site managers. She was helpful and friendly. Site is clean, well cared for, as advertised. Will be signing up for a locker.

facility is clean and maintained. Courtney is very helpful and nice.

Great experience renting here. The facility is very clean and secure. Courtney and Madison are always a huge help with anything I need.

Great experience every time I rented from PSO Courtney is always ready and able to. Help with anything I need clean and easily accessible facility Thanks for all your help Courtney 10 star manager I will be back again

Great customer service! Madison is a wealth of information, with a wonderful personality. She explained all the unit s available, their costs and dimensions. I am in fact moving from another storage place to Madison's location, because I'm getting a larger unit for less than I'm paying at my current location! She answered all the questions I had, and gave me a tour of the site. The store is run in a very professional and businesslike manner, that is condusive to making customers feel both welcome and secure. I will surely recommend this business to my friends.

John did an excellent job of straightening out our issues. Great costumer service!

Courtney delivered great customer service.

Courtney and Richelle were Amazing!! I found them extremely knowledgeable and patient. I had a strange situation dealing with changing owners and possibly changing storage spaces, they took the time to listen to me and give me all the different options to resolve my issue. I never felt rushed or as if I was inconveniencing them. I find the facility extremely clean. My only complaint is that the timed lights don't stay on quite long enough, I find myself in the dark many times if I am in my actual storage unit looking through a box. I'm sure there are some good security videos of me and my girls stumbling into the dark hallway, waving our hands in the air in attempts to catch the sensor:) Susan W. (Jessica's Mother)

Outstanding manager. Best ever in this facility over my ten years of renting here. Thanks Richelle.

Richelle was extremely helpful even saving us money by getting us a more appropriately sized unit. Like the fact that the lights are on sensors rather than running all day long. Unhappy with the mandatory policy to purchase insurance.

Richelle was one of the best customer service representatives I've ever dealt with she made the experience better then I expected

Courtney and Richelle are both always very helpful. I can call them when I have any questions about my storage and the facility kept clean. The pushcarts they have made my move in easy. I would recommend this location.

Courtney's the best, I love it there.

The staff is always very friendly and helps with any problem or question i have. I definitely recommend this place to anyone who needs storage space.

R fantastic Richelieu is fantastic

Great customer service, Courtney and Richelle were both very helpful. They keep the property very clean. I would recommend Public Storage to everyone I know.

Richelle was a delight to work with during a very stressful time. I was able to get in and out and know my entire home contents was safe. I have recommended her and the Middletown location to several people since I was there.

Convenient, clean, and great customer service. The girls in the office are very helpful and helped made my move easy.

Great customer service!

I came here the other day looking for a box for an unusually shaped item I needed to ship. The girls working were very helpful and knew everything about their boxes and even helped me find a box that would ship easily for me. I was surprised with the selection of packing materials they have and the boxes are good quality.

Excellent service. Moving in soon. :)

A good facility to deal with. Clean storage spaces. Friendly staff.

Friendly people, accommodating service. Clean, secure.

I have used many storage facilities over the years and hands down this was one of the best. The managers are always kind and helpful. I always see Richelle and she greets me by name and takes great care of the property. The property is clean, maintained, and secure. The only downfall is the limited amount of pushcarts. But overall a great experience. I would expect nothing less from Public Storage.

I have been a customer for years and I am glad I chose this company. The girls at the front desk are always helpful and take good care of the property. I recommend public stotage to family and friends.

Very pleased with my unit. Great customer service! Would recommend to family and friends!

Richelle and Courtney, the two people who work at the front desk, were extremely helpful, courteous, and friendly. The facility is safe, secure, and well-lit, I highly recommend.

I have been a customer at this location for 12 years. I have seen a lot of changes since that time. Many property managers have come and gone and in a business that is hard on the worker, one shining person continues to glow. Richelle has been here for a while and continues to impress me with her forward thinking approach to customer service. I recently had a question regarding monthly fees and while headquarters did not resolve it to my liking, I am still impressed that Richelle went out of her way to help me contact customer service. In addition to this, Richelle is constantly on the property keeping it clean with the broom and pan. The restrooms are always clean and she is always pleasant to all customers, some of which scare the life out of me. Richelle, you get an A+ in my book. Tom McGrath A2030

I came in to buy boxes but had rented at this location many years ago. I like the quality and many sizes of boxes they offer and the staff is always very nice and helpful. Richelle had helped me find the best way to pack my belongings. I would recommend this location to anyone who needs boxes or outside storage.

My friend and I had a unit here and we had an overall great experience. The property was clean and quiet. The girls in the office were always kind and helpful. I would recommend this facility and definitely rate it 5 stars.

We have rented here for years and are happy with this company. The property is kept up well and the staff are always very nice.The new manager Richelle is extremely helpful and has always been pleasant to talk to. I would recommend this facility if you are in need of storage.

I am very glad I chose this location for storage. Richelle was very helpful and answered all my questions. I felt safe storing my belongings there and liked the fact each unit has its own alarm.