My rental unit is close the the shared entrance and is constantly blocked by other customers parking in front of my storage unit door. Nobody is available to resolve the issue. No customer service number or message process seems to exist. Unit is fine.
Very wonderful place, a woman by the name Kristen who was very helpful. She made my day a whole lot better. Thanks much
Kristin is amazing. Helpful and friendly. Would give more stars if available!
Kristin has been EXTREMELY HELPFUL at this facility.
My location of preference. Always professional and willing to work with me. Appreciate you Kristin at Middletown!
Kristen was awesome! She really helped us out and showed us different options. Highly recommend!
Wonderful experience and right there when I needed them the most during an upgrade that needed to happen on the spot while moving. Seamless. Thank you Kaitlin!!!
I had an amazing experience in this place, Kristin helped me in everything, she’s very kind and beautiful person. I totally recommend this Public Storage. I would love to give them 10 stars but I have to give a 5.
Brian could not have made the move in process easier. He went above and beyond to make our move easy on a very hot day. Highly recommend!
Rent increases every 90 days or so. My unit started at $147.00 and then 6 months later, without notification, it jumped to $197.00. Three months later, it increased to $225.00. Again, without notification. So in less than 1 year, my rent increased $78.00 a month.
I called at 5:45 p.m. needing assistance not expecting to get an answer or any results. John was there to help and was FANTASTIC! He solved my problem immediately, was friendly and extremely helpful. Thank you so much!!!
CJ was tremendous help very knowledgeable great personality
Outstanding service from CJ. His skills positioned easier access to the gate and facility for myself.
Brian was great! He made my transaction so easy! His suggestions were awesome and his customer service exceeded my expectations! Highly recommended!
Brian was super helpful and quick, facility is clean and convenient. Reasonable price point.
I had an issue with my unit and CJ the onsight manager went to bat for me and took care of it asap!!! I could not have asked for better service!! Place is always clean and the staff always friendly. Would highly recommend!!!
CJ was very helpful in getting me set up
CJ proactively called me within an hour of me making a reservation. Extremely knowledgeable and made the experience effortless for me.
I have rented storage space many times in my life and nobody has ever made it easier for me than CJ.
Friendly & smart!
Thanks CJ for your help!
Janet
CJ was so friendly and helpful. The units look very clean and the price was reasonable.
Cj was great help. He answered all my questions and was very helpful. If you are looking for someone to talk to make sure to ask for him he will solve your problems.
CJ was extremely helpful in providing me not information but also reducing my monthly payment.
The time it is open is a little inconvenient. The loading area can also get quite busy during the weekends, meaning you have to wait for a cart.
Here's a good story I'd like the share, though. When the power went out due to powerlines being down, I was in public storage. When I went to check the elevators to ensure no one was trapped, someone was! I called 911, and it took two ladder trucks and two fire cheifs to get a key to open the elevator. The key Public Storage was supposed to have was "broken" or probably just missing.
The place actually really clean and Cj was great help showing the location the sizes of the storage units they have available . Thanks so much CJ for all your and being so professional
CJ does a fantastic job as property manager. He is always so nice and helpful and the facility has never been cleaner!
Wow what a nice guy! Thanks Nick for everything..UPDATE: I can not get over how clean this place always is!
Excellent customer service🤗. Was really helpful💯💯💥💥💥
Nick manages a terrific facility really well, he was so pleasant, and had plenty of patience while we had to upsize during move-in. I didn't expect to find this level of friendliness and efficiency at a self-storage place. Just a great find.
Nick is the backbone of this property he is the man! Property is always clean and well maintained
Awesome service. I will definitely be back
Nicholas was wonderful. He helped update my contact information. He added my email address to my accounts. He changed the phone number to a valid one after deleting an old one. He also helped me clear memory on my phone. He assisted me in installing the Public Storage app. I used it and was very impressed.
Easy to reserve a space. When I went there in person, Nicolas was so friendly and very helpful. He goes beyond the need of his duty to accommodate what I need.
Thanks Nick for all your help. Excellent employee you guys have here
Tina was very helpful. I am new to the area and looking for a storage facility and stopped in for pricing. She gave me all of the info i was looking for with regards to unit sizing and pricing and helps identify the size unit i would be needing.
Im moving from Texas to NJ I called this location and the property manager there was so patient and understanding with all of my questions. Nicholas is an excellent employee and I can't wait to meet him when I move in 2 months.
UPDATE: Will be moving there in 2 months. Can’t wait to meet Nick!
Nicholas was very helpful and polite during our closing out our public storage
This is a great storage place!!! Employees are very helpful, especially Nicholas and Donna!! Rates are reasonable & no one bothers you. Would recommend to all!!
Thank you Nicholas for your professional demeanor and helping me find the size unit that I needed for my belongs. Greatly appreciated
Nick was great in helping us get our storage unit. solid dude 10/10 quick and efficient
Nicholas is an asset. He is always so helpful and takes great care of this location and us customers. Definitely recommend Public Storage and this location!
Going on 3 days without access to storage space, gate access system is "Off-Line". I haven't been able to get in, another renter I spoke with said his truck is stuck in there since Saturday. , There is no way to contact anyone, I finally got a human on the phone at the call center this morning, she took my info and said someone would contact me by 6pm (at 8am in the morning). I asked to speak with a supervisor as that was unacceptable, she became upset and just sent me to Middletown's voicemail. Very rude and unprofessional.
This is 2 for 2 interactions that have gone bad in the short time I've had the unit.
I have been meaning to do this for a while but I just want to thank nicholas for being very honest and open with me when vacating my space. I will definitely come back here when I move to back to New Jersey at the end of the winter. Thanks. And happy new year!
Nicholas was amazing!! Great guy! So much help!!
Just wanted to commend the Property Manager, Nicholas who assisted my wife and I yesterday. He was able to secure a less expensive smaller unit for us, as we had plans to vacate the larger unit, but in retrospect still needed some space for the remainder of the items we had been storing. Nicholas reviewed all our options, and also offered to assist us as well. He was so knowledgeable, friendly and helpful.
The Good - The facility itself is clean. The guy at the desk, Nicholas, is very helpful & really nice.
The Bad - if there is no one in the office, then there 2 bathrooms are locked. So I was cleaning out my storage unit on a Friday & for the 6 or so hours that I was there, the bathrooms were locked. Very inconvenient.
The Ugly - the rates get increased every 6-12 months. My current rate increase was $60 per month. Donna, the district mgr, was great in working with me & these rate hikes. But Public Storage corp is greedy. My last rate hike was more than market value.
So having a storage unit here for the short term is ok. But long term, you will be paying a lot.
Nicholas is a wonderful property manager .. He has helped me so much thanks .. wish I could give him a 10 star rating
Nicholas was amazing! Went out of his way to help! 5 star service. Very professional and friendly!!
Excellent customer service courtesy of Nicholas!!
Always pleasant happy to serve, all needs
I worked with Nicholas for weeks trying to figure out a solution to a problem I was having. He was absolutely wonderful. Highly recommended.
Nicholas deserves the top score for not only his outstanding customer service skills but also for his knowledge of the units. His advice on the proper size for our needs was extremely helpful and appreciated. He is a real asset to Middletown Public Storage. If I could give him a 10 I would.
Nicholas was very helpful and his property is very clean and he's an excellent salesman
Nicholas is the best property manager I've ever met. He helped me and my sister with out transfer process. An it could not have been easier I would give him 10 stars if I could
I called this facility . Wow ... WHAT FANTISTIC customer service by Nicholas in the Middletown NJ...Extremely helpful.
Nicholas is the man, he helped me with my broken car and gave me water. Great guy
Nicholas was so very helpful!!!
Nick was very helpful! Showed us everything we need to know and answered all questions perfectly! Great customer service!
Nicholas has been so helpful with our move out process he’s such a nice man
Having a unit in Kannapolis NC for three plus years and living in NJ has not been easy… I have dealt with a lot of garbage with Public Storage in these years… Unit was robbed last year and it took 3 months for them to inform me, but let me be late on a payment and they are all over me about it… That is why I am so impressed with Nicholas of Middletown New Jersey… I met him about a month ago, simply FANTASTIC!!! He is helpful and super friendly and personable…
I currently work as a customer service representative, look out public storage, if you don’t treat Nicholas properly, I have ZERO problems taking him off your hands!!! Thank you Nicholas
Nicholas was extremely helpful and was great with helping us move in and made the experience better than we’ve had with any other storage facilities
Nicholas was so
Helpful and welcomed me so sweet!
Nicolas is the best. He has great customer service and very helpful.
Nicholas was very helpful
Nicholas was very helpful and courteous today!
There a guy that work there name Nicolas who called us only hours away from when we left that he found my husbands apple AirPods . We didn’t even know it was lost and when he called my husband was so
Happy that Nicolas found the airpod and went out of his way to see who they belong to . We can’t thank him enough for his honesty . A very nice guy to have done a good deed .