Public Storage Self-Storage Units at 5530 W Highway 74, Monroe, NC

I would like to express my sincere appreciation for Sarah's exemplary assistance. Her guidance in navigating the application download process was invaluable, and she facilitated my access to my designated space with remarkable efficiency. Such a high standard of customer service is commendable.

Great customer service when u call the number wirh Sarah learned this is a kiosk property live agent in the front Thanks public storage

Great customer service Sarah was a true gem thanks for showing me the space Saturday and letting me know how to use the app! Everything was appreciated

Sarah was great very friendly Thanks

Sara is awesome

Thank you, Sarah, for working with me today. You surely had a wonderful attitude with willingness to help. Customer service excellent. 🙂

Sarah was awesome very helpful with getting me and my wife our parking space

Tonya was very helpful.

Tonya was very nice

Impossible to get a hold of someone. I reserved a first floor, PS assigned me a 2nd floor. Charged me for transferring even though it was their fault. Do better!

Sarah was very helpful Durham alit of knowledge of what to do about my storage space!

Love the cleanliness and lighting

The property is average. The door to the dumpster has a broken hinge and has for about a month, maybe more. Since it is an unmanned property, they don't know when things are broken and contacting Public Storage is a pain in the @$$. There are no humans at the property so you have to contact a person through the kiosk, or call, which is also time consuming. Overall I was going to give them a moderate rating, then when we cancelled our unit on Jan 7th we were informed that they do not prorate. I'm sure it was in the fine print of the exceptionally long document you sign when you start with them, but holding 24 days worth of payments is shady and wrong. At least at Pinnacle Storage (which I strongly recommend) they prorate up to the 10th of the month. I know that Public Storage will rent my unit out within the week because of the demand in this area, but they gladly steal money from their customers who leave. I guess they don't care about repeat or return business. #Shady #PublicStorage

Very clean and excellent customer service Sarah and Shannon are very friendly! Easy access to my storage space

Sara was wonderful and very knowledgeable. Thanks to Sara and Amber for all he help.

I had a wonderful experience dealing with Crystal with her helping locate my storage unit and she made sure what I was looking for was exactly what I needed. Thank you so much Crystal

Sarah was super helpful when my key broke off in the lock!

Very helpful courtesy good looking sara

Very happy with the customer service. There was a slight snafu getting into our unit but we were able to connect with a live person through the kiosk and they got us into another unit right away. Amanda followed up a couple times over the next few days to make sure everything was good.

Easy acquiring my locker. I love the easy access through the gate.

Sarah was great with helping me with my app

Got the size I needed and when I needed and at a good price. Very safe place to store your stuff

It was easy to setup online. When I arrived there the next morning they had it ready and the process was easy.

Tonya is y'all's best employee.

Tonya was very detailed with our rental.

Sarah was so helpful, and I appreciate all her with help with getting me into the correct size storage unit. You're amazing!! Thank you!!

Rented a space at Public Storage recently in Monroe on Hwy 74. WILL was extremely accommodating with helping us decide what size we needed. TOM wasn’t so bad either. It would be nice if those fellas were there everyday, especially WILL or even Jessica. She stopped what she was doing one day to help us and another customer. Nice dealing with real people instead of a kiosk or by phone (hint, hint).

Sarah was so helpful and answered my questions clearly. Easy experience moving out of my storage unit.

Sarah was very helpful and professional assisting in my move-in on a Saturday no less. Would highly recommend this location.

Great service and help!

Sarah was extremely helpful and very nice!

Sarah was great and patient. Made time to see me despite being scheduled to leave earlier than when I came in.

Sarah was very helpful, with a great customer service experience! She walked me to the unit and showed me all sizes. I will be calling her back to rent!

Tonya was nice and helpful.

Sarah & jeanie were a great help

Tonya was awesome.

Had to move moms stuff to a new unit and the employee Sarah was a massive help very patient and accommodating for us everywhere needs more people like her.

Been a renter for 2 years and have nothing but a great experience. Sarah has been a great resource and very helpful.

Sarah was super helpful accommodating me after fire incident. She helped me actually move my stuff and find a new unit temporarily. Super friendly and went above and beyond!

Tonya is patient.

I couldnt get the online access to reserve and pay,so had to call CS, Sara was wonderful,pleseant ,worked her magic and got me what i needed.Thank you Sara .

Tonya was very professional finding a storage unit.Thank you Tonya.

Very satisfied with the results from Tonya Sutton’s professional performance and very respectful, will continue to use in the future

Tonya Sutton is an awesome worker and makes sure she helps you out with your needing and the units are very clean and she is very respectful hard worker and a lay back person

Great placevto store your items

Sarah was very friendly and helpful showed where to go...

Tonya is great, it is clean, and the security of your belongings is on point besides that, I am giving this in particular storage one star and would give them less for how greedy they are. They will randomly go up on the rates, I am paying 201.00/ month for a 10×10. If late they will blow up your phone, send text messages and send emails back to back. I had to ask them multiple times to please stop calling so much or I will get them for harassment. I have used multuple storages, in multiple states, for years at a time and I like to say that I am the storage Queen. However, this is by far the worst in cost comparison , also the auction dates come up a lot quicker then any other storage I've been with, they will not work with you, if your auction day is coming soon, they will want every penny of their outrageous charges that they are asking or your things will go straight to auction. I will never store with them again. If you or anyone you know are looking for an AFFORDABLE storage with reasonable pricing that you can have access to after hours , will not constantly change the rates, does not have high late fees on both the storage unit and the insurance, will work with you on payments and or auction dates, Is available when needed and generally shows care and concern for the customers not just their money, then this is not your place. Honestly speaking. I hate to speak down on any business. My wish is for them to get better with these things for the sake of their customers. This is my experience. Everyone is different especially due to circumstances. Hope this helps. Thanks for your time.

Very nice facility and very easy to access

They have been so helpful and made this experience amazing!

They close at 9 pm. I need 24-hour access to my stuff. We probably went to that place a dozen times at least. They had dollys available like twice. Even when there was no one else in the building. Pain in the butt to move everything by hand or bring your own hand truck. They charged me another month’s worth of storage after I moved out of my space two days early and notified them well in advance and specifically made sure that I would not get charged another month. It took 2 phone calls and 2 online chat sessions to get them to refund the charge. Then, I come to find they’re sending a check that will take 6-8 weeks to arrive (and, obviously, they didn’t even bother to check that they had the right address on file). So, I have to wait 1-2 months to get MY money back for an error THEY made. Spend your money somewhere else.

Tonya was very nice.

Tonya Sutton is the most outgoing person and helpful.

Tonya was very nice and helpful.

Very professional and very helpful

Crystal is absolutely the best. She helped me find the perfect size and what I need to pack up. If it hadn't been for her I would have gone elsewhere. Thanks again Crystal !!

Crystal was great .. So nice and accommodating.. so clean and friendly

Crystal is awesome! She always so helpful.

Easy rental

Crystal is a amazing person she went out of her way to help me. Give her a raise.

Property is clean and in a good location

Crystal helped a lot!!

Great

The staff was extremely rude to me when I tried to make a payment over the phone. If she can’t take payment over the phone that’s fine but her tone towards me was unacceptably. She needs some serious customer service training.

Crystal is awesome she has great customer service and us always helpful and knowledgeable.

🙌🏼

I just don't understand why the rent goes up every year. I pay on time. There is nothing new at the complex. The gate is always hit. I just don't understand. I know it's not pay raises to the employees because I asked. Is the insurance going up? Because people are not getting their stuff broken into. Just Why why why?

crystal went above & beyond to help with my storage needs. shes the best!