Public Storage Self-Storage Units at 5530 W Highway 74, Monroe, NC

They close at 9 pm. I need 24-hour access to my stuff. We probably went to that place a dozen times at least. They had dollys available like twice. Even when there was no one else in the building. Pain in the butt to move everything by hand or bring your own hand truck. They charged me another month’s worth of storage after I moved out of my space two days early and notified them well in advance and specifically made sure that I would not get charged another month. It took 2 phone calls and 2 online chat sessions to get them to refund the charge. Then, I come to find they’re sending a check that will take 6-8 weeks to arrive (and, obviously, they didn’t even bother to check that they had the right address on file). So, I have to wait 1-2 months to get MY money back for an error THEY made. Spend your money somewhere else.

Tonya was very nice.

Tonya Sutton is the most outgoing person and helpful.

Tonya was very nice and helpful.

Very professional and very helpful

Crystal is absolutely the best. She helped me find the perfect size and what I need to pack up. If it hadn't been for her I would have gone elsewhere. Thanks again Crystal !!

Crystal was great .. So nice and accommodating.. so clean and friendly

Crystal is awesome! She always so helpful.

Easy rental

Crystal is a amazing person she went out of her way to help me. Give her a raise.

Property is clean and in a good location

Crystal helped a lot!!

Great

The staff was extremely rude to me when I tried to make a payment over the phone. If she can’t take payment over the phone that’s fine but her tone towards me was unacceptably. She needs some serious customer service training.

Crystal is awesome she has great customer service and us always helpful and knowledgeable.

🙌🏼

I just don't understand why the rent goes up every year. I pay on time. There is nothing new at the complex. The gate is always hit. I just don't understand. I know it's not pay raises to the employees because I asked. Is the insurance going up? Because people are not getting their stuff broken into. Just Why why why?

crystal went above & beyond to help with my storage needs. shes the best!

So clean, and easy to navigate

Crystal is awesome rent here

Well managed and friendly.

Good place clear understanding of cost s and In-N-Out moving procedures. Place clean and professionally run,. Lighting within storage rooms a bit of an issue as no electrical plug and no light actually in the area. Had to bring battery operated LED lights as the lights in the hallway are on a timer and keep turning off but other than that the place was quite excellent. I also understand the necessity for power savings of having the lights on the timer like that.

Don't bother. The online reservation tool would only allow me to reserve a unit 1 week out and I needed to reserve a unit about 3 weeks from now, so I called Public Storage for help. Instead of receiving help, I was transferred about 4 different times, put on hold for 20+ minutes, and talked rudely to. I even tried calling a different number a day later and was talked even more rudely to. I will GLADLY be taking my business elsewhere.

Arbitrary price hikes shouldn't be the sole business strategy.

Crystal helped me with all my questions and is very knowledgeable! Moving is very stressful and she made getting this storage unit a BREEZE! Great prices and great rates too!

Crystal is excellent, she really knows the business, is knowledgeable and friendly. Really Nice facility, highly recommend.

Do you have boat storage?

Do NOT use Public Storage. They hire good people and have nice facilities BUT the company will offer you a great introductory rate and then will aggressively raise that rate the longer you are there. My rate more than doubled in two years.

It was great, as always! :)

My husband and I had a great renting experience thanks to Crystal P. She was a delight and very funny. Excellent customer service. Thanks

Crystal P. Was AMAZING!! Really enjoyed talking with her, GREAT customer service skills and made my rental experience a happy one! Looking forward to renting a unit! Thanks again Crystal!!

Very professional operation. Very clean. Staff was very helpful. Update 11/2019: I would like to point out that you should expect the cost of the rental unit to increase about 10% annually like clockwork. That’s been my personal experience over the past four years. So if you’re going to need really long-term storage just be aware that the price WILL go up 10% annually at this location.

Wonderful service by crystal!

Needed quick storage. Crystal was very helpful!

Short term storage. Crystal was great!

Great place. Good pricing and clean facility. Crystal was great and very friendly. Great service.

Terrible customer service! I’ve used this storage facility for 2 years and they are doubling my monthly rent! Yet they were offering new customers the same unit for half the price. I’ve made my payments on time automatically for two years and this company shows no loyalty and they won’t even help. Company’s that treat customers this way should not be in business.

We wanted storage that was inside & climate controlled - and we have all that, but what makes this facility even better is the onsite manager, Crystal, who is always there and friendly and helpful. I'm a Realtor, and I am using this facility for personal reasons, but I also have referred my clients.

Crystal provided a great customer service experience!! She was extremely helpful and answered all our questions. I would definitely recommend you see her if you have any storage needs.

Not ripping people off for 30 days of rent for unused space. Stay away from this business.

Rented my second unit today. Crystal made the process so easy and smooth!

Crystal did an amazing job renting me a box today! I'm so happy I came here.

Crystal was very professional helping me find a storage locker! Moving is stressful but Crystal has made this super easy!

Wonderful service from Crystal and an easy sign up process.

Crystal is the best! She goes above and beyond her job description always!

Crystal S was amazing and she has great customer service! She helped me and my family with all of our questions and she is super helpful and amazing!!

Bad business.

Wonderful location, clean and well maintained facility. Staff is very knowledgeable, Crystal really knows she stuff and is a pleasure to work with. Thanks

Clean facility! Crystal was very helpful and explained everything related to my rental. Happy I found this location.

Crystal was super friendly and helpful. She walked us through the process easily, asked great questions to help us find the right space, and explained everything in a low-pressure, helpful way. The place was clean, well-kept, and well lit. Glad we found this place.

Crystal was very helpful & she's was awesome! Highly recommend

Heather was extremely kind and helpful. I definitely recommend this location.

Crystal was an amazing help today. We toured the facility and rented the unit we needed at a great price. She was very knowledgeable and helpful. Her customer service was 5 *!!

I just rented a space today for my RV. The location seems fantastic, for a great price (hopefully no increases any time soon!) and Crystal was wonderful in showing me around and answering all my questions.

I have never used a storage location before and heard some horror stories. I have to say my experience at Public Storage has been a perfect 10. I cannot say enough good things about Crystal at the front desk. She listens and helps guide you to what is going to be best. We started off with 1 unit and now have 4. They have earned my business because of how Crystal has helped us with this move.

I was searching for a storage area and first I spoke to two employees at The public Storage facility in Matthews Richada and Erica was very helpful and plesant. They didnot have what i needed and called around to a few places in the area and called Crystal she had a unit i needed .once i got there she was pleasant explained everything in detail .all 3 of the associates provided excellent customer service.

I just wanted to say that Crystal was very friendly and very helpful yesterday. She answered all of my questions and provided excellent customer service!!! This Public Storage location is climate controlled and very clean. I recommend it.

Erica could not have been more helpful. Excellent service!

Crystal was amazing! It was a very easy process.. and I love how secure our unit is. I feel even more comfortable with my decision to trust storage. This public storage is very clean! 5 stars!

We’ve been renting here for two years. Crystal has been especially helpful. She has listened and fixed problems to our great satisfaction several times. Great to do business here.

Crystal was great! She confirmed my reservation before my arrival and thoroughly explained our options and costs. Her pleasant attitude was appreciated. Facility was clean and well maintained. I highly recommend.

This is my first experience with Public Storage. Crystal helped me through the process. She was thorough in her explanations, efficient, very patient, kind, and professional. She gave me ample time to ask questions; I even practiced locking and unlocking the unit( I am a senior citizen). I look forward to the rest of my experience being as positive. Thank you Crystal!

Had one of the best customer experiences ever at Public Storage 5530 W. hwy 74.Crystal explained in clear and perfect detail every aspect of renting a storage unit. Very knowledgeable and seemed to anticipate a question before being asked.Would recommend you deal with her if looking to rent.The girl deserves a raise!

Crystal was very helpful and delightful. Made storing easy. I feel like my belongings are safe.

Crystal gave us great customer service and was able to answer all of our questions. Thank you for your help!

Clean, nice storage, & felt my things were secure.

Darlene was extremely helpful in helping me with moving and storing options.

I was very pleased with the customer service, Darlene was very friendly and had a great conversation with her. I would definently recommend coming here.

Darlene was awesome! She made my move in smooth and easy. The process didnt take but 20mins!

Great storage facility... Darlene is always nice.

Nice facility with a variety of storage options. Emily was very thorough and courteous, walking me through the process and getting everything set up. Everything was perfect.

Great experience. Friendly staff, clean units, great location, and reasonably priced compared to the competition. Darlene the manager was super friendly, knowledgeable and professional.

My review is about Darlene she was a nice and very helpful employee. She know and was well inform about her work know what I need it and help with a smile the whole way through.. just want to say thanks Darlene!!!

Rebecca Cuschieri Wick I'd like to be pulling everything out and I'm not in a position to just yet. You take advantage of that. Just saw that you all are raising my rent… AGAIN! I'm on autopay so you never have to worry about me paying on time. I started on a special and you boosted me up VERY quickly, then AGAIN when I realized my renters insurance covered storage and I cancelled my insurance with you. You are jacking up the bill at every turn. Seriously? RENTERS BEWARE. How have I gone from paying 50 some bucks to $88.00 in just over 1 year? I do like the climate control. The employee at the front is nice.

The level of professionalism displayed by Crystal made me feel like I was the most important person in the world She was very attentive to my needs and offered suggestions not only to help me save money but to also save time. I highly recommend this location and if you're lucky enough to have Crystal as your salesperson your experience with Public Storage will put a smile on your face and brighten your day as well.

Excellent service. .Lucy is awesome to work with..

Friendly staff (Darlene), great facility with nice clean space that is climate controlled! Love it!!

Very nice employees. Darlene was especially helpful! Great climate controlled storage areas! Thank u!

Loved Darlene! The storage facility is nice and well kept. Darlene made the experience enjoyable.

Darlene was very helpful and knowledable, answered all my questions thank you darlene. Your the best

My experience at Public Storage was very pleasant, thanks to Ms.Darlene. Her storage is so neat and organized and she is very polite and helpful. Thank you for making it easy for me Ms. Darlene Demag

Darlene was an huge help! She took the time to show me the facilities and explained the options for me based on what I needed. I would highly recommend her services!

Darlene at public storage was extremely helpful and made sure that we were set up and had everything that we needed for our move. We are repeat customers because of service like this.

The unit manager was friendly, very informative and explained everything throughly. She did an amazing job.

Darlene is wonderful, always very helpful, sweet, and knowledgeable. I would recommend anyone who needs storage to come here.

Darlene is great. Nice place. Will tell others.

Always provides excellent service from Darlene

Crystal was awesome!!!

Darlene the best manager I love her 👍👍👍

Darlene is the best! Excellent!

Darlene is really great she found me the perfect unit that is safe and secure. Everyone should rent here.

Great facility

Darlene is always friendly and very helpful when ever I come in. She calls me as a reminder to make my payments so I don't get late fees and I'd understanding of I can't pay on time.

Erin was awesome today. She helped me to get the perfect storage unit for me to accommodate my current and future needs.

Erin was a lot of help. Not only did she help us find the right size boxes, she helped us find the right size storage apartment. Her service was great, Thank you.

I'd like to start out by saying i usually do not write reviews but i felt after the service I received here that I felt obligated to share my experience with everyone! I move around a lot fory job. I haved used quite a few storage facilities over the years. I have never experienced such professionalism, courtesy, and friendliness as I did at this Public Storage! Darlene was awesome! This store is clean and well maintained, it's in a great area and Darlene is very knowledgeable and helpful. She makes the storing process stress and hassle free. I highly recommend using this storage facility.

Great customer from Darlene! She was amazing, very helpful and made this a smooth transition.

Darlene has excellent customer service! Always a pleasure to work with her!!

Darlene is awsome. Very helpful with finding me a unit to rent.

I'm a repeat customer and crystal serve me great service today I love coming to her storage office and paying my bill

Crystal was thorough, quick and thoughtful. You can't ask any more than that...very helpful.

I went in Public Storage not really knowing the size or if I should get a climate controlled unit. Thank GOD, Crystal was there! I put my parents on speaker phone and Crystal took down everything and put me at ease. Thank you so much Crystal!

Darlene is totally awesome! Thanks

Great first experience with a storage facility. Darlene was helpful and informative. Facility was clean and elevators worked well. There were carts available to load and unload items from storage unit. Overall great facility and staff!

Darlene has always been very helpful and Lucy took care of us today.

Darlene is very courteous, knowledgeable and helpful. She makes every encounter I have in the office a GREAT experience !!!! Hire and train mire to be like her !!!!

Darlene is very good at what she was and is very helpful. She explains things very well I enjoy my interactions with her.

Darlene at Public Storage at the Monroe/Indian Trail location was very helpful and walked me thru all the paperwork & procedures thoroughly. I hope she continues working at this location.

Super easy and clean. Friendly Customer Service. Tasha was great.

Darlene was top notch! She explained everything in great detail and made our first experience with your company, and we look forward to working with her while we are storing with you!

Darlene was a great help getting boxes together for our move! Very courteous and helpful!

Darlene was very helpful to me. She is very good at her job.

Darlene was very helpful and she found us a better space than the one we thought we would need, which was too small. Great place, thanks Darlene.

Darlene is always wonderful when I come in. She is very helpful and the property is very nice, clean and secure. Would highly recommend.

Mrs.Darlene is very helpful & polite enjoyed knowing her. Public storage is lucky to have her 5 star employee!!

Excellence

Was in from out of town, heard about the auctions, so I said hey let me see what they're about. The Manager on shift was Tenine, she was nice, very pleasant, and helpful with my questions. Nice out of town experience.

Darlene and crystal are very helpful and respectful women. They answered every question I have asked. I would refer all my friends here.

Darlene was very helpful in setting up a storage unit. She explained everything step by step in details for me. Excellent employee!

Darlene was very helpful and went out of her way to make sure my storage needs were met. She was very friendly and kind hearted! When I had concerns about the unit she addressed them right away! She makes the hassle of moving a whole lot easier. Thanks :)

I had a unit reservation and they did not honor it. When I showed up for my reserved unit, they jacked up the price. Bacically held me hostage, as I was from out of town with my belongings. Dishonest people. I would not trust them on anything. District manager was rude and refused to call me. Don't do business with them!!!!!!!!

Sydni was great to work with...friendly and helpful.

We reserved our unit online and two days later they had it ready for us to move in! Bobby helped us get everything set up and he had exceptional customer service. We will continue to use Public Storage Indian Trail for our storage needs.

Darlene was so helpful as she explained the process and covered the paperwork. Her pleasant demeanor made the task less stressful. The facility was clean and easily accessible.

Called and spoke with sale representative who was extremely polite and helpful to my needs. Went to the Indian Trail location and there spoke with Synethia who was very professional and helpful. I recommend using Public Storage to all and would definitely return my business in the future.

Very friendly service Darlene was wonderful with helping us get the unit ready!!!! Def gonna recommend them!!!

I'm a college student at Wingate university! So I had no clue about storage. Found this location. It was awesome. Synethia was very helpful and made my "stressful" task, quick and easy. Thanks Synethia! See ya in August!

Needed to find a small storage unit for the summer and Synethia was so helpful. She got me everything I needed and got me out of there without any problems.

Darlene and Vida are wonderful, helped me get the right unit for needs, plus the packing supplies needed as well. Would highly recommend this location. GREAT SERVICE

This is the best storage in the area. Darlene (the manager) does an excellent work, she keeps the standards high. This place is simply awesome!

Just stopped into buy a few boxes and Darlene was really helpful with my purchase.

I was in need of an RV storage site and Synethia was extremely helpful. I had researched all of the possible sites in about a 15 mile radius and this one was the only one that had covered storage. Additionally, it is located in a very visible spot which is well lit, securely monitored by recorded cameras in addition to on site personnel and the RV storage area has a very well laid out design. I would recommend this location to anyone with storage needs. The staff was very accommodating and Synethia made our transaction seamless with her knowledge of the company and her great attitude!

Came in to get some information about storage and packing supplies. Greeted by Synethia, she was a great help. She even showed me items I will need to help move easier. I can't wait to come back in May and work with Synethia on storing my items here.

I went to darlene's store to make my payment . She always has a welcoming smile. She seems to be very efficient. Thanks darlene

Darlene is extremely friendly and helpful! When we had to get a second unit, she did the best she could to get one as close to our first unit as possible, all while keeping in mind that I have a six month old baby and a service dog. Both of my units are easily accessible, which was very important to me!

Darlene is very helpful and knowledgeable manager who gives me great service each time I come into the property

I was on a search for the perfect storage unit to call my own with regards to size, quality and price. Darlene was able to help me find the perfect unit! A friend of mine who owns a private storage facility wanted to offer a non-climate controlled 10x20 for 115, but I now have a climate controlled 10x20 for 111 with insurance! What a deal!! My friend told me to be wary of chains increasing rates, but Darlene told me that if the rate goes up after 6 months, that it would be no more than 10 bucks. This location is also closer to my new home, so I was very thankful to have someone as helpful as Darlene to help me in this very important decision. Thank you, Darlene!

Went to rent a storage unit, and had great customer service by Synethia. She didn't bite or anything either! Very friendly and very helpful, thank you!

Synerhia was helpful and nice when I needed boxes

this is an awesome place. Synethia was an awesome person to work with and she laid everything out very well.

Great location. Great facility. Ample storage. Ease of entry and exit.

Clean facility. Great location.Darlene was very helpful.

Best prices around! They were extremely friendly and helpful! We only need to rent for a few months which is fine since it's month to month rent. We are pleased that we are storing here!!!

I have had my storage unit now for over 3 years. And everytime I go into the office to make a payment Darlene and Crystal and the ladies that work there are so kind and friendly to me. It really makes me feel good to be able to do business with such kind folks. Thankyou for your hard work ladies! Michael Watson

We have been a customer for a few years and have been very happy with this facility. The grounds are very clean and well maintained and the hallways are always clear of debris with all lights in good working order. Recently we changed ownership on this unit and Darlene really was helpful in making the transaction an easy one. Darlene has always been very helpful in answering any questions I might have and is prompt to return my calls if I have to leave a message. We have never had any problems with the gate either, something that has been problematic at other storage companies. I feel the property is safe and secure and really appreciate Darlene's continued assistance. Glad we rented with this location!

I just visited the Public Storage and, wow, what a wonderful experience! Darlene was fantastic, took her time to show me the available units, thoroughly explained everything, offered packing supplies, answered all of my questions, and was extremely polite to me and my family. I would definitely recommend using this Public Storage to store your goods...extremely clean, well-lit, and fantastic staff. Thanks so much Darlene! You really showed what excellent customer service is all about!

Roderick gave me great customer service. He was also very knowledgeable about any question I had for him.

Synethia was the young lady that helped me and she was THE BEST!!!

Just got a unit here and synethia did a great job. Very helpful and knowledgeable

Went today and rented a by 5X5 small, climate controlled unit. Synethia was extremely pleasant and helpful. The facility is very clean and helpful. My only complaint is not their fault, but I wish I had reserved a unit online. It would have saved me $8 per month. However, all in all I am extremely pleased with experience and especially with the service Synethia provided.

I'm new to the area and needed a place to store my belongings well looking for a new house. I had looked at a couple of other storage facilicites before coming to Public Storage. I was not sure which facility to rent from until I meant Darlene, she was so knowleedgable and professional. She helped me choose the right size unt to rent.

Crystal and Darlene are fabulous and were very helpful

This location is always clean, Darlene is always eager to help, she is very friendly, professional, and knowledgeable. I will only ever use this location for all my storage needs.

My sister and i share a unit. We have been storing here for about a year now. We were storing with Morningstar. We were fed up with them, and were about to vacate, but then public storage bought them out, wow what a huge difference!! Darlene and crystal are awesome!! The transition was smooth, the store is always immaculate, and the knowledge, friendliness and professionalism of these two women are incredible!! They actually WANT to help you, all I can say is Wow!! If you need to store, or just purchase moving supplies, then you need to go see Darlene or Crystal for the best service in Monroe!!

Got a small storage space for some items while my house is on the market. Prices were reasonable. Spaces were clean and service was excellent. Be careful, though, some of the listings say "climate controlled" but they aren't ;)

VERY pleased with the experience I have had at PS. Darlene is GREAT to work with and very professional. Grounds and office are always clean and neat. I would not think about going anywhere else for my storage needs!

Very clean, professional and secure storage facility. The staff there was very experienced and helpful.

Packing & storing your personal belongings is very stressful. Picking the right facility with knowledgleable staff, turned out to be very easy, with Darlene helping me thru each step, to picking the right size to hold my treasures. I felt so much better knowing my belonging are in a facility with confident,friendly & knowledgeable staff like Darlene Thank you

We just completed two grueling and extremely emotional days of packing up my little sister's house after she passed away from breast cancer. We drove across multiple states and got an abbreviated night's sleep before we had to offload it all at Public Storage. We were DREADING this last step for so many reasons - right up until we walked in and were greeted by Scynathia! She was like salve on an open wound! Aside for talking us through the process, making sure our unit was right-sized for our storage needs and answered all of our questions, she "heard" us! She was sincerely compassionate to our families sadness and the task at hand. She even participates in cancer walks to assist with research to finding a cure. She was warm, charming and the perfect person to have at your front door, greeting your customers! My motto is, "I ONLY do business with people I like!" and I have to say, I LIKE THIS YOUNG LADY!!! Well done on your great find! By the way, this is really a beautiful storage facility!!! I will recommend you to everyone with two ears!! Thank you so much for this great service!

Thanks for the best experience ever synethia and darlene got me everything I needed hardly any waiting time thanks for the experience you guys well recommended

I came in just to buy some boxes and ask some questions about possibly getting a storage space. Synethia and Darlene were awesome they helped me find the right sizes and even offered to help me put them in my car in the rain. I was very happy with how they answered my questions and helped me figure out what kind of a storage space I would need. The girls were great I will definately come back when I'm ready to purchase a storage space. Thanks girls you're great.

My sister and I share a unit at this facility. Compared to other facilities I have rented units from, I would say this is by far the best. Not only is the customer service offered by Darlene and Crystal exceptional but the cleanliness of the facility is also exceptional. I love the climate controlled rooms and the knowledge of the employees. I will continue to use this facility for all of my storage demands!!!!

Darlene was very helpful when we went in. the place is always clean and organized. and i haven't had a problem with them

I have had an excellent experience dealing with Darlene She has been more than required and during a difficult time for my self and family members Helping all in a professional manners and with courtesy. I have a location closer but not leaving Darlene!!!! Thanks for a safe and secure storage facility.

Olivia & Crystal were very helpful. I came in near closing time at 6pm and they still walked me around to the different storage units to show me the different options. I was very impressed with how clean, organized and state of the art the storage facility was and I would recommend it to others.

The change over from Morningstar to Public Storage has been seamless because of the two ladies working in the Monroe facility. (#25911) I have been in the office multiple times to make payments and they are always cheerful, extremely knowledgeable and professional!! I cannot express how pleasant it is to walk into a business, typically at ten til five in the afternoon, and receive the high level of customer service that I have encountered. These ladies need the accolades they work so hard for!

I can't tell you how much I love this location of Public Storage! Crystal & Darlene are the two people that work at this location and they have helped me soooo much. They give you that personal touch and always know who you are, it's kind of like "Cheers." Anything I need they always take care of. I wouldn't think of going to any other storage company! Thanks again Darlene and Crystal!!!!