Public Storage Self-Storage Units at 5607 S Tryon St, Charlotte, NC

Olivia was amazing helped me with finding the right storage unit and all wouldn’t have got one if it wasn’t for her

Teray was excellent and so helpful!

Clean property. Very nice and knowledgeable manager. Thank you Teray for all your help.

Yoine did a great job helping me today!

I met yoine today she was SUPER helpful and quick on her feet !!!

The fact that this is not my location and was helped here but located else were let’s me know that it’s still some helpful people in world. Shoutout to Younie or Yonie for taken the time out to assist me, I truly appreciate it.

Teray was amazing. She explained all of the requirements clearly, concisely, and with a smile. I definitely enjoyed the great service she provided.

Teray and Mark were super helpful! Everything is very easy and secure. Thanks!

Honestly, it should be a zero. Imagine paying to store your items that you had to secure while you relocated. You locate an indoor storage unit with security cameras because you know you have everything you own and you want to make sure it is protected, only to be heartbroken the chance you are able to retrieve your items. My mom had all her items stolen from this unit, and was never contacted. They said they made a call, and couldn’t locate a working phone. They never sent an email to her, nor have I been ever contacted to advise that her lock on her unit was as they state “compromised.” It’s has been confirmed that I am the emergency contact, and authorized user listed. They didn’t mind contacting me when her payment became delinquent, however contacting me to say her unit was compromised was against policy. Her designer purses, TVs, mattress & box spring, new cookware, new comforter sets, clothes, and boxes of new shoes, and so much more…. all gone. This is heartbreaking to her and very disturbing to me. My mother has been collecting designer purses for years, and she put her trust into a company that specializes in keeping your belongings secured. The interaction with Teray has been very nice on phone, and when my mother arrived to retrieve her property. This quickly changed after my mom discovered her unit was robbed. A police report has been done, and we will proceed with what is needed for the blatant disregard of thousands of dollars in merchandise that was stolen from the property. This is further disturbing because my mom has been paying the monthly fee, insurance, and any late fees to make sure she keeps the items that she has worked for so long. Although, she paid insurance, she was told that the insurance doesn’t cover enough for compensation of her items. How do we leave a full storage unit in an indoor secured storage building, where you have cameras at the entry points, with code accessibility only until 9pm…. Yet you tell me there is nothing you can do, when we come back to a unit that’s almost empty. This situation has completely broken my trust for places like this. After speaking with Teray, and the police, it has been determined that the compromise happened in Jan 2023. But is this true?…My mom has spoken to Teray several times, yet she was never told that her lock was compromised. If you couldn’t reach her on the day of the “so call” compromise in January ( again which we have no record of), why not tell her on the next verbal interaction when she made a payment on her secured storage unit. A house full of items …… GONE!!!!! THIS IS SAD! My mom put too much time and money into her designer bags, clothes, and household items to have it stolen from a storage unit which she paid to keep her items secured. If you have items here, I highly recommend you go check asap! When my mom arrived, her unit still had a lock on it which the employee working behind the counter with Teray walked her up used his key to unlock. Items purchased to assist with her moving out had no use, instead it turned into two days of waiting on the police to file reports and view cameras. Oh and the time period of camera footage being secured is absurd! Teray eventually apologize for her getting defensive and being rude to my mom… honestly it doesn’t correct the emotional trauma of losing your hard earned items that you worked for.

Had a great user experience w/ the managers today. I will be back to utilize their services when im ready.

They don’t have carts to move your things. To be fair only one cart and before using it you need to provide your drivers license. There is not a trash can at all in the location. The rent just went up too.

Teray and Ty was Awesome quick and efficient.

Moved out today and the ladies in the front office Amy, Shamq and the district made me laugh! I definitely will return to this location if needed again

Very friendly and helpful!

Great experience from teray

UPDATE ........ in the time that I've had this storage locker they have raised my rent almost double, they are notorious for the bait and switch with first month free $1 move-in rate but beware if you have your unit longer than 6 months the monthly rent will go up 30%, The system automatically raise your monthly rent and you're not aware of it if you're on auto pay. My rent has been raised MULTIPLE times!!! My monthly rate is more than what they're advertising on the website. I'm paying $54 more than what they're advertising my size unit for. When I call customer service they say they're going to adjust the rent but they never do, It is a stressful process to maintain a level of security dealing with this facility. As a side note there are unfortunate people living in the storage units and in the parking lot in vehicles on the property, it would be nice if public storage would assist these people especially since they've been raising my Rent! Just a thought. I would like to extend my gratitude to everyone that read this review Stay Safe-God Bless.

The worst storage ever! Someone stole my belongings!..It was definitely was a inside job! DON’T USE THIS STORAGE AT ALL!!!!!!

Teray was very helpful and service was quick! Thank you!

Teray was amazing today providing excellent customer service

Tera was very quick and efficient. Facility is clean.

Customer service was great but this location need more carts

Teray was awesome! Our needs were met. Editing this after months of renting: PS raised the rent with inadequate notification. I called and apparently there was an email sent months ago, but there should have been notification on the website and more than just one email. Disappointed in their lack of communication. They have called me before. Why not call about raising the prices especially at the holiday time?

Teray did a great service answering all my questions and make the process easier great job

Teray was awesome!!

They are very professional and the prices are good

This property is amazing! So clean and easy accessible! I would definitely recommend! Thank you Teray

They always offer Great service here!

Love this space, it’s very clean, and was an easy process. Treat helped me with my leasing and she did a fantastic job and was so helpful. She was able to take care of me and please other clients through the door in an efficient, cool, and professional way. If I could give more than 5 stars I would! Thank you!!!

Very professional and proficient with the renting a storage unit process. Ms. Teray made it easy and quick to get your unit!

Came to tour the storage Danielle was super friendly. The best Customer service I have ever seen

I walked into the office on Tyvola and S. Tryon and was greeted with a warm hello and smile. The Managers there were both professional and courteous and was very thorough in covering me with the contract, insurance and options. I was given a tour of the facility and access codes. Great job!

I came in looking for a unit. Toray was very helpful with giving me in formation and pricing for the unit that best fit my needs !!

Teray did an awesome job today helping me rent a unit. She was very professional and friendly and could answer all my questions. She made the process simple, smooth, and quick!

Omg Teray was the absolute best!! Shel was super helpful and had every anwser to our question! I definitely reccomend this storage unit!!!

Terry’s was more than exceptional while helping today.

Teray was great, very helpful!!

Treay provided me with great customer service.

Teray is awesome!

Teray is very friendly and continues to give great customer service .

This place is legit! Super easy process to get your unit. Decent prices for what you get. 10/10 would recommend for your storage needs. The property manager Teray is one of the nicest people ever!!! Thank yall for letting me keep my stuff there for almost a year and a half lol.

Shaniq and Rah were incredible!! Thanks for the help securing unit!

I enjoyed the quick and easy process of reserving a unit at the South Tryon location. The young lady Ms. "T" was very helpful and attentive.

Had a billing issue and called corporate to help. They were not helpful but then Brenda (a local manager) called me and helped me get everything figured out very quickly. I also spoke to a local employee, Teray, and she was nice and helpful as well. Try to deal with the local employees and avoid corporate if possible.

Storage is awesome

Teray did a great job of showing the location and getting me set up

Excellent customer service

The team here are so polite and helpful

Great experience with the young lady at the front desk. She got me in and out!! Very polite and patient!! Spotless

Teray took a good care of us. She was polite, patient and careful to the single detail we needed to know. It was a good experience.

Nice, Clean Facility and Great Customer service from The Manager Teray.. I would definitely recommend!!!

Average storage facility that doesn’t compare with some other brands. There are only about 3 carts in the whole building which is not enough for the number of units they have. Unfortunately, if you don’t have your own cart or dolly, you’re stuck trying to maneuver to get everything to/from the unit. The temperature is decent. There are no outlets available. The restrooms are locked, so the best thing to do is go to 7-11 next door or wait it out. The staff was not available during this time. Although the vicinity is busy, it’s not the best location. I would recommend another location and use this one as a second to last resort.

Teray was amazing helping me with all my needs.

Teray provided me with great customer service ✅

Honesty was very helpful and I enjoy the experience with her

Teray She was very helpful and nice

Honesty was great she did a excellent job

Teray did an AMAZING job on explaining the process as well as the promotions and spaces available... I would definitely recommend this location to anyone looking to store their belongings... She was a tremendous help. Thank you Teray!!!

The manager at the s Tryon location was just wonderful! The process wasn't complicated at all.

Teray and Autumn was so polite and have great customer service skills. They helped me upgrade my storage unit to a more spacious one. They also help with a misunderstanding as well. I highly recommend this storage place because of then.

Angie… 3rd day on the job… awesome start!!!…

Very nice and clean property. Autumn was very helpful with answering my questions, concerns and also getting me situated.

Had a great experience with Autumn at the front desk today. She helped me work through what could have been a frustrating situation. Everything was handled quickly and efficiently. Thanks!

This location is very hood the manager is never Available each time I call and ask, she is never in .The District manager I have emailed serveral times no contact in return the building is trashed in hall ways and parking lot the agents onduty can't seem to provide information to contact there Corp Office. I had to call the police 2 days ago to get them to replace a door lock they damaged and last not lease I asked for a prorate rent next month since I was going to exit on the 5th and the agent tells me they don't endorse it Public Storage I will never rent from them never ever never ever again I promise this I will reach out to the Corp Office by emails till it reach the top someone will return my emails and calls.

Teray was great today!! Super helpful and nice!!!

Excellent service. Teray was the best!

Teray was wonderful with getting me set up with a unit.

Great. Customer service

Teray was great with the process with finding a storage unit to fit my needs

Teray, pleasant, efficient, the best

Teray was great, everything was quick. Clean rental space I love it...

Teray did a great job!

Teray was super

Teray was very polite in addressing all of my questions. She was both professional and knowledgeable.

Great service Ms Teray thx again

Teray was awesome and helped me out a lot since it's my first time buying a storage unit. Highly recommend

Teray. was very nice and respectful. She handled me with care and I am very thankful.

Teray Is the Best💯 definitely professional and respectful highly recommend

Trisa was great nice and patient

I wanted to give Trisa a 10 not enough stars. She was the best

Teray..was great and very professional!!!

I had an excellent experience with public storage. Teray the property manager is very helpful and professional. She always answers my questions and has a willingness to help. Ms. Teray keep doing what you do because you are great at it. Thanks again

Sharon was super helpful and professional during my interactions. She solved the issue I came in for and offered terrific service even after the in person interaction. Top notch customer service!

Teray was very friendly and answered all my questions. Facility was very clean and I would recommend.

Cherese and Trisa was amazing today rented two units and came back for ten boxes and they both have great customer service Thank you again very professional ladys

Cherese and TrisA were very nice and helpful with my concerns all taken care of thanks

Cherese and Trisa were awesome. Very professional ladies helping me transfer ownership of our space from a former employee. They were awesome to work with.

Teray gave great service 🥰🥰🥰

Teray gave me amazing customer service today! Made the process quick and easy!

Thank you soo much for your wonderful service your awesome Teray

Great service from Teray

I chose this facility because it was fairly new in the area. When I went to unload into my storage unit, I found out there was only two carts available for the entire facility. Unfortunately, both were in use by two other families. Not only that, you have to show an ID to use one of the two carts that’s available. Also the customer service was subpar. The representative on duty was not in a very good mood and insisted that she was leaving by 6 PM. Also she was not available to answer questions and when the other people were returning the cards they had to wait for their ID, which meant I had to wait until they got their ID. I was so not pleased and definitely will terminate my lease sooner than later. UPDATE - The Property Manager reached out to me to rectify the situation. I was assured that the associate was having a bad day and that coaching would take place. Also, additional carts had been ordered due to renters using them and never return them.

Great service from Teray!

Teray

I had the opportunity to work with Teray about my storage payment. She did everything possible to help assist me. I appreciate that she was very kind and patient during these difficult times. She is a great person to see if you need any assistance.

The service was beyond outstanding. Mrs. Teray was the best very helpful and answered all the questions I had and explained everything so well. Loved it and will enjoy doing business with them.

I have been a customer with this Public Storage facility for almost 3 years. The customer service I receive is always exceptional and leaves me feeling valued as a customer. Teray the office manager, Brenda the district manger, and Kim were all extremely professional, patient, attentive to my needs, and went well above and beyond to satisfy my needs as a customer. It is without hesitation I recommend this Public Storage facility if you are in need of place to store your belongings. I am grateful for their commitment to their customers and the level of professionalism the staff members exude.

Teray was wonderful and service was great. Thank you!

Teray was very helpful and friendly! Great service.

Teray went above and beyond to ensure my issues were resolved quickly her customer service is above reproach

Teray had exceptional customer service. I will refer all my friends & family.b

Terry was and is a nice and good person she may sure the she get the job done

Teray is amazing! She went above and beyond to assist me with my storage needs!

Great service and clean units. Price also good for the units. If you want an excellent Customer Service, Teray it’s your lady! Thanks for all your assistance and help on this past year and so...

Teray has nice customer service and nice smile.

Today I reserved a storage unit and worked with Teray. She was very knowledgeable and assisted me with my many questions. She was very attentive and thorough. I have not moved into the unit yet but she made getting started very easy.

Teray has Great Customer Service and I will return again

Teray was great! I had a question which she needed to contact her manager and the next day, I received a call with an answer. It was nice not having to wait days and follow-up. She is a professional.

Teray was very thorough in walking me through the process of renting a storage unit. I feel at ease storing my belongings here. I am hopeful for continued great service throughout my rental period.

Great service and positive energy! I enjoyed my visit. Thank you

Teray was excellent!

Public Storage is good safe place to put your things employees are helpful friendly answers all questions and and did you not harass you about payments

Teray gave me great customer service

Teray gave me great customer service

Katrina gave excellent service

Katrina provided outstanding service during my visit

Katrina was helpful in setting me up with a unit but also very informative of the area great job all around thank you

Thank you so much Katrina!

Friendly and efficient service! Would highly recommend.

Katrina was a great help and verg friendly!

The associate Katrina was very nice and helpful!!!! Fabulous job!

Katrina was so great and very nice to me at the store today so she should be one of the employees of mouth.

Katrina is great

Katrina was very helpful in making sure I knew the best options I had to get a storage. And she was great at answering all the questions and concerns I had about the storage unit.

Alexis was helpful and respectful even though other customers were not giving her respect really a great person

Katrina was fabulous loved her

I love Katrina. She is very kind and professional!

Katrina was the best ever!!!!

Very pleased with service attendant ...

Top of the Mook customer service.. Tensy U Rock!!!

Teray and April(trainee) were fantastic in securing a storage unit for me!! Great service!!

Teray provided me with excellent customer service

Kiesha was great! She did a great job showing me around and getting my unit set up

Superb experience. Very smooth check in. Highly recommend!

Teray was VERY helpful in me getting my first storage unit! Explained everything in detail and made the moving process easy.

Teray was wonderful very helpful polite and knowledgeable great service

She's awesome. Teray is the bomb. Very friendly. Need more like her.

Teray is amazing I’ve been here for a little over a year and she knows me by name and is accommodating even after I’ve been here a while. I would recommend this storage facility over any other just due to how welcoming it is and how they treat the people that use it.

Teray is always very helpful when I come in. Not only is she knowledgable but she has great customer service skills. Would recommend anyone to this Public Storage anyday.

Teray was great at helping me today! Quick easy and helpful!

Teray provided excellent service. Took her time to explain everything to me, show me the storage unit and recommend items I needed

Teray did an amazing job!! Great experience!

Teray was super helpful!! She answered all of my questions and made the process quick and easy!

Teary was the most helpful! Very thorough in all the information she gave and open to answer all my questions! The facility is very well kept! Her customer service is top notch. Always willing and available to help.

Teray

Well Teray has done it again!!!! Excellent customer services with helpful information to make my move less stressful. I recommend this property to everyone, it's clean and well maintained. Keep up the great work Teray! And shout out to Jackie as well.

Teray was great to work with.

Teray was great!

Has been a pleasure experience at this location have done alot of business at many different storage centers but the staff at this one have been very courteous a pleasure to do business with. Especially Ms.Teray she has always been so pleasant and her customer service is outstanding.

Teray was very helpful and knowledgeable. Thanks!

Treay she did an awesome amazing job with explaining how everything works with getting a storage unit. With me never doing this before her customers service skill are excellent she was very detailed with her information and very professional and knowledgeable with her job. She was also very welcoming when I entered the location.

Great service given by Mikayla.

It's for Taylor and the staff at S.tryon.st location customer service was amazing they have help me from start till end to all public who is reading this I will recommend this location because so close to everything if y'all moving to queen city deffinatly visit this location clean and climate control facilities ... I am very happy I like to give 5 stars to management to give good training to staff ... Thank you so much for helping me .....

Ask for Teray at this location! It’s always refreshing to receive “top shelf” customer service when I can find it. My Family feels that our belongings are in good and capable hands at this location. Thanks Teray & staff!

Teray was great!!!!!

I rent a unit at this location it got broken into and all they can say is they are sorry no police called my stuff has been taken they offered me nothing and on top of it all they don’t even record no ones stuff is save here they don’t care

Teray was fantastic!

Teray excellent customer service and very helpful!!

Teray was a pleasure to work with! And Katrina was very helpful today with renting the space

Teray Has wonderful beautiful energy I love her customer service really the best I’ve ever had.

Desiree vario and teray were great with my experience

Katrina was awesome very knowledgeable and helped me find exactly what I needed. Great facility as well!

Desiree, Awesome help.

Teray was amazing

Katrina and tray are great very good customer service

These storage units are clean and secure. Thanks to Teray for helping me choose the right size unit for me.

Amazing service, teray was extremely helpful and professional

We are pleased with this location, Teray was great and very professional! I totally recommend this place to anyone!

Katrina was great! Cry nice, professional, and very knowledgeable. Thanks.

Teray was great she helped me get into my storage quickly very soft spoken and very nice storage is clean and well kept!!!! Highly recommended

Teray Was Great with Customer Service and great with Knowlege of Product and Facilities

Teray, Always helpful & friendly.

Katrina was great! Getting a unit was quick and easy!

Markee was the best !!!!!!!!I wasn't sure what size unit I needed for some furniture I needed to store, he shut the front desk down, took me around and showed me two units, that would suffice to help me decide which to go with. He was very helpful, answered all my questions, me the easiest route and which elevator to take to get to my unit. My intention was to just stop in and get an idea of what I needed, I ended up leaving with keys to a unit, anyone who knows me can tell you that was some "Above and Beyond" type customer service to made me change my mind on my intentions. You have a GEM in Markee, I hope you value him!!!!!!!!!!!

We have rented a storage space here for over a year. The facility is clean, and the staff is always helpful. Renting the space worked out well for us in our transition between selling/buying our homes. Will definitely use this location again if the need arises!

Teray was very helpful with a last minute storage space!

Teray, was very welcoming and super helpful is you are looking for a location this is the place!

Teray is very sweet and professional! She knows exactly what she’s doing and is very informative!

Teray was awesome! Very professional, thorough and prompt! The facility is refreshingly clean and well kept ... appears well lit and safe!

This Public Storage location Pros & Cons PRO: Teray and all the other fine folks who work there are great - always helpful, professional, pleasant and courteous. CON: This Public Storage location raises rates close to annually. In just 3-4 years, the rate increase has gone up exactly 20% since I moved into the unit...Wish we all got a 20% raise every 3-4 years!!! And I think it is probably safe to assume that the helpful employees aren't seeing a cent of these annual rent increases. 5 Stars - Friendly and helpful staff. 1 Star - Annual rent increases

Teray was awesome and so helpful

Teray was awesome! Quick and efficient service.

Great customer service..very helpful staff!! Go see Katrina!!

Teray was quick, friendly, and extremely helpful

Teray was very professional and prompt from start to finish!! The deal was also amazing!!!

Received great service with a smile!😀

Terry is the BEST!!!!!!!!

Ms. Katrina was very helpful and professional

Katrina has great customer service

Ms. DEE. AWSOME JOB

Teray was great with awesome customer service. Very pleased

Teray. Great service. Very nice and prompt.

Teray did an awesome job explaining everything and walking me through the check in process. Appreciate everything.

T E R A Y A star for every letter!!!! Awesome awesome customer experience!!!

Teray was very sweet and helpful we had a good experience in the store. She's very good at her job

Teray was very professional and courteous. She is a great representative of this company.

Teray is amazing! She is a professional and knows the property

Treat, has perform her job with excelence. She knows how treat customers properly.

Teray was excellent!!!

Excellent service. Teray made my stop quick and easy. Thanks!

Very nice storage the manager Teray is very helpful and nice I really enjoy your vibe

I have always had great customer service and not problems with storage or problens with unfairness. The place i very clean ans well kept. And Teray is a vert sweet lady with great customer service

Teray was extremely helpful in the moving and startups process.

Polite and courteous had answers to all of my questions

Very fast service and professionalism was shown today!

I am about to lose everything due to the gross negligence of the District Manager! My daughter secured a unit at this facility. We placed EVERYTHING we own in the unit. She went to Coats N.C. I remained here in Charlotte. I paid $279 in May so our things would not be AuctionEd. I wanted to remove our items after payment. I was informed that my daughter needed to contact the DM to get permission to purchase a new lock and enter the unit to retrieve our things. My daughter contacted the DM JUNE 1ST 2019, we received a confirmation email and was told we would be contacted! The manager of the facility contacted me for payment. I told her I would pay once the lock situation was fixed. She then told me the DM would reach out to me. The only contact I kept getting was for payment of the unit! Today when I was contacted AGAIN, I was told my unit will be put up for auction if I don’t pay by midnight! I feel helpless, I have my life in this unit. My things are being held for ransom! The agent attempted to help me by reaching out to corporate himself, but he was told the ONLY thing I can do is pay 😶. Why do I have to continue to pay for a unit when allllllllll I need is for the DM to call me back! This is a HORRIBLE PLACE TI STORE YOUR STUFF! My life is going on the chopping block. My kids school art, a memento from my mother I got after her death, pictures priceless items! I feel lost and helpless. And public storage could care less!

She was very nice Terry property manager

Teray is the Property Manager, she is very good, courteous, respectful and willing to go out her way to help. This is my 3rd time using this Public Storage @ South Tryon, I am very comfortable with my stuff her and doing business with Teray, she gives you a tour and make sure you are comfortable having your belongings there. If I could give 10 starts I would.

The Property Manager Teray, was very polite and professional. She was very, knowledgeable and answered all my questions and concerns. I’m Please to have chosen this location to store my items.

Great job Ms.Chay on the job your doing well for only being their for 3 days

Just went it for my first time to set up the storage unit. Teray was wonderful in explaining everything and making sure I had all my storage needs. So far, the experience has been wonderful

Great Service..Best Manager in the industry...

Terry was very helpful with my needs. Space was perfect! My bookcase broke while moving it off the truck. Was disappointed I was not allowed to throw it away on site.

I have stored items in a unit at the 25908/S. Tryon site for more than 8 years. I have had the best experience since Teray has been the manager. She is responsive, helpful, and customer-focused. I really appreciate that in the world of public storage, where you're usually just a number. Thanks Teray!!

I sought out this storage facility for a future move and was impressed how easy and fast it was. Tommorra was extremely helpful and answered all my questions in helping me decide on the appropriate storage space.

My 1st time using Public Storage, my experience was awesome and Teray was very kind, patient, and knowledgeable.

Everything was smooth because of Teray and she was very helpful, thanks!!!

This is the second time we're using Public Storage and Talasia was great. Very nice and knowledgeable. The process went bybvery quick. She needs a promotion A.s.a.p!!

Excellent customer care and service. Derrick Bradshaw, the General manager, is the best

I had a small issue dueto a misunderstanding. The manager Derrick Bradshaw called me and helped me resolve the issue. Im now a lifetime customer. I greatly appreciate the care and compassion that he showed and that Public Storage has for their customers

Organized and clean

Teray, store manager, gave us ALL the information we needed. Was patient and courteous. Made sure we understood all the terms and insurance etc. Was very impressed

Teray was wonderful best experience by far when it comes to storage!!!!

Teary was very helpful and friendly and professional, love doing business with her.

Great so far! Teray was very professional and extremely nice

Very Courteous and polite staff!!! They are very diligent on giving you a call a few days before your payment is due to keep from having late fees and always respectful when calling if you are late on a payment. I would recommend this location to anyone and everyone in need of extra storage space!!!

10 stars!!!!! Teray was the epidomy of first class customer service! I almost went to another company at first but chose to stop in and ask about their rates! So glad I did! Saved me some money! And it didn't take long at all! If you are looking for professionalism and an overall pleasant experience this is the place!!!

Tray was very helpful kind any sensitive to my storage needs.

Teray was nothing short of amazing.She made sure we didn't walk out of the property with out any question answered

Mrs.Teray is the best. She's friendly, professional, helpful and she has a Pleasant spirit. Thank you for all you do.

Great customer service !

Teray is awesome. Very much a professional in every aspect. Knowledgeable and courteous, I think she needs a serious raise

Very courteous staff, good location

I came in to inquire about a space being on a tight budget Danika was extremely helpful with answering all my questions I had about renting. She explained the promotion and even educated me on the different packing materials ps had to offer. I’ll definitely be back to make my purchase. Thank you for your 5star service

Great place! Property manager Teray was awesome to work with!

It's clean.The employee are nice.

Teray was extremely helpful and accommodating. Had a unit and then had to transfer to a bigger later and she helped find the best price and time frames of when would be best to look. Highly recommend if needing a storage unit.

Teray was a great help in getting us set up with our storage unit. Her customer service was excellent. Public Storage is a great storage place.

Teray was excellent and gave good advice. She told me about everything was on sale.

Teray was very personable and professional. She made my experience very smooth. Thank you!

Great location and Customer service! The Manager (Chanterie) helped answer all my questions while checking out this location. Thx 4 Everything!

Teray was friendly, very knowledgeable and helped identify the best available rates on a recent lease signing. I have rented from her facility for two years and have always found her effective and persistent in getting problems solved.

Teray is very helpful.She always has a great attitude

Good people, Great service. Liked Teray and her new associate's service.

Teray, property manager, awesome service and very friendly environment . Her knowledge and understand of my need provided me with the best unit. You ROCK Teray!!

Nice facility. Great customer service. Tiana was awesome!

Let me start off with saying Teray was so helpful to me. When I first moved into my unit in Oct she helped me pick out the right size storage for my one bedroom apartment. I told her my prices range per month that I wanted to stay around and in 15 sec she had a unit pulled up & Its on the FIRST FLOOR !!! & MY FIRST MONTH RENT Was $1.00 That’s a pulse for me. She is very sweet , kind , and helpful. I recommend this LOCATION to everyone & ask for TERAY ! you won’t regret it.

Fast and easy paperwork! Teray was very friendly and explained everything fully!

Excellent staff! Christian helped me understand the process and got me quickly moved in. Prices are great and paying bills is always nice because of Teray wonderful helpfulness. Highly suggested!

Property Manager Teray was very helpful in explaining all related questions we had regarding our storage reservation. She was thorough explaining each part of our rental agreement. It was a pleasure. Thank you.

Teray is very knowledgeable of the property, and walks you through all the paperwork and fine print with ease. It was a pleasure keeping my belongings there for the duration of time in between my old and new place.

Teray was awesome and very polite!! She explained everything well!!

Great service

Even though I have my property contained in another Public Storage address, I pay my bill at this address due to the efficiency, pleasant attitude and constant presence of property manager Teray.

Everytime I come to this Public Storage Teray is wonderful. She helps me out with everything that I need and my grandmother needs. She is a excellent worker I always look forward to seeing her when I pay my bill there. 😎😎😎(also it's always Clean and Smells Good) 👍👍👍

Terey helped me out so much today. I was in need of a storage unit ASAP and she was very helpful and respectful. She answered all my questions and made me feel super secure about my belongings!

I've had my storage 1 yr this and been happy everyday Teray is awesome ... Wouldn't go anywhere else... Thks Teray

Tommorra was very helpful. She showed my dad different units until they found the one that worked for him.

Great convenient location with helpful staff.

TenAy, the property manager, was super efficient, friendly, knowledgeable and helpful. The facility was very clean and easy to move into.

Tommorra customer service was awesome. If she is at Public Storage I will recommend it to everyone. Her personality was amazing. Thank you Tommorra.

Tommorra gave me an excellent service

I described what I had and Tommorra selected the exact sized unit I needed. Her professionalism and courteous manner were greatly appreciated!

I went to public storage to get a storage place but they didn't have the size I needed but tommorra was so nice and help me find other storages at another store the place was very clean and I was also able to get a great deal at the other store.

Teray, the Property Manager at this Public Storage location, made my move simple. I needed a unit for a few months in between homes and the process for reserving and obtaining a unit was easy and headache-free. On the day of move-in, one of the elevators was out of service, but we were able to use the other which was a little further from my unit on the 2nd floor, but this was overall not a big issue. Great experience!

Rip off

Tommorra was such a great help and made my move in experience with public storage so easy.

Facility is well maintained. Hours and location are very convenient. Teray provided exceptional customer service. The entire reservation process was seamless.

Teray is very personable and customer focused and the facility is neat and clean

Teray was the best help that God could have given me today.... She walked me through the process and made it very easy for me with all that I have going on... Thank you so much!!!!

TERAY gave me the best ex po experience and easiest ever. A true climate control facility nice and clean.

The staff is always friendly and willing to help. And Teray always keeps me updated with reminders.

Teary was very helpful and really knows her stuff. Great saleswoman.

Nice clean interior, helpful service people, could extend their hours either way (later than 9pm would be nice for moving). Plenty of carts but busy, in the 6-8 trips I made either someone was just leaving and returning a cart or someone would show up right as I was done.

Teray was very helpful. She didn't try to force me into any specific unit/price. Thank you, Teray and Public Storage!

Great friendly service clean facility lots of space for storage

Teray is very nice and always provides exceptional customer service.

All my experiences have been way better than I could expect. Facility is in great shape, grounds have been well kept up and parking lot is very convenient. The best part though is Teray the property manager. She has made the experience extremely pleasant and has always been helpful. I would recommend this place to anyone.

I had great service with Teray! I make payments here and she is wonderful!

Teray was a great help and a pleasure to work with. New facility Great employee

Teray was very helpful with my storage needs.

Teray was a delight! She has a great smile and personality! Need more employees like her.

Teray is amazing! So helpful and patient! Clean and friendly. Never felt any safer here! Thank you!

Highly recommend this location. Thank you, Teray!

I've moved considerably within the last year and far more than the average (nothing to brag about). Needless to say, thing's have been "hectic". I don't give many reviews but definitely wanted to do so after doing business with Teray at Public Storage. She was beyond helpful. Great customer service skills seems nonexistent these day's - Teray reminded me on just how much that cliché is not true. Can't thank her enough! Great business, good people. Thank you!

Great service. Clean facility. Never felt like my items were in jeopardy. Staff is awesome... Giving it two stars because apparently they no longer prorate... Which would be fine if I wasn’t on autopay and they took the payment out literally 12hrs before I moved out; and two days before they normally process payment (was taken out of my account on the fourth of every month prior to February. Just seems like an unfair practice in my opinion. Outside of that, it’s a great place to store your items. Just beware of the no prorate policy...

Mrs.Teray. Great service from her if. She worked for me I give her raise went due every year.from... mr. Roosevelt Lockhart'.jr great service thanks....

Teary was very friendly and professional!

Came in to make a payment, the guy there named Christian, gave me excellent customer service... and he’s also cute too!!!

Teray was a great help! I now know where I should come when I decide to store my furniture.

Herat was Awesome!

I am in the midst of moving, although I am not sure the exact date. I would like to thank you for Ms. Tarey who is the Property Manager of this Public Storage location. Ms. Tarey increases my confidence to book the space and she is very professional to explain to me all the rules and regulations, touring the property, answering my questions during my visits. She is so knowledgeable and are very professional. She makes me feel secured, and cared. Ms. Tarey has done a phenomenal job to introduce me to the facility and the booking of the services. This is my first time to use the Public Storage and it has many good memories and confidence to keep my possession SAFE and SOUND at Public Storage. I thank you Ms. Tarey's help in my moving plan. I am the long time renter before I am able to purchase my OWN HOME.. Public Storage will be my back up Home... Thank you.

Ms. Teray was truly helpful in discussing the perfect storage unit for me. She was very kind from the moment we walked in. If you need help with anything ask for Ms. Teray!!!!

Best customer service every with Teray

Great service! Very informative

I came in acquiring about a storage unit and Christian Wayna was very helpful and gave me great customer service. He was very patient with me and took his time to explain everything. I would recommend this storage to everyone. Customer service is top notch.

Christian was extremely helpful in helping me find a storage right for me

Great customer service is what I received from employee Tenay when I went to this facility. She was very thorough with explaining the paperwork. She made sure that I understood and she answered all questions. The facility was very clean and all supplies were very neat and in order. When you have a dedicated employee such as Tenay that knows their job, you can't go wrong.

What happened to Tiffany? She was a professional. Instead I had to deal with a manager named Teray. She's not a professional that should be representing this business. I called the Senior Regional VP, a Mr. Andreson, and I'm still awaiting his call to thoroughly discuss the conversation that was had with his representative. Time to look for another storage as I won't deal or pay for that attitude again.

Everything was 5 star!

It is an ok place. Doors frequently are stick open and it took months for them to clean a cup and can out of the elevator.

I have dealt with many storage units facilities. Tiffany is very professional and patience. I recommend this is the place to do business.

I need needing a storage unit and Tiffany took care of me without hesitation. She was very patient and professional.

Clean facility, this place really work hard for good reviews.... Keep up the good work PS

Management of this facility is not concerned about the safety of its customers or the safety of its employees when locking up after dark. For over a year I have requested they turn the eight or more exterior lights on during the scheduled evening access hours. They rent their units with the selling point you may enter the facility until 9pm each day; however, during a quarter of the year this is not possible because the exterior/parking lot is pitch black and the key pad is not visible. This week I went over at 7:00 pm and the entire parking area was completely black. I had to leave my car lights on to see the key pad. When you exit the building you walk in complete darkness to your car. Further, I was meeting someone who wanted to purchased two upholstered chairs. We had to load up the chairs in a pitch black parking lot. I did not feel safe. The management is completely apathetic to the safety issue this represents. I was told a year ago that upper management had initiated a work order to have the lights repaired and /or turned on. Here we are a year later with the same issue. This is all about the money. I rented a second unit this past summer and there was no mention that the lights in the parking area had not been repaired. The presence of the light fixtures implies there is great lighting after dark; a strong selling point. This is false advertising and reflects negatively on the character and priorities of Public Storage management. I am paying for advertised amenities that do not exist. I have made multiple efforts to speak with the regional manager to discuss the matter without success. Clearly they are ignoring a customer with a grievance because they don't want to deal with it. Horrible management.

Great service! I wasn't even moving this month but Tiffany was very helpful in showing me around and showing me the process!

The five stars arr primarily for the property manager, Tiffany. However, the prices are great and the dimensions are what they advertise them to be.

I wish every employee was like Shawntel. She was very very helpful and yes I typed it twice. Because this is the type of SERVICE REP PUBLIC STORAGE NEEDS ACROSS THERE CHARLOTTE STORES. THANK YOU SHAWNTEL I WISH YOU WAS AT MY MATTHEW LOCATION FOR GOOD.

They helped me in a great way

Tiffany was very helpful, friendly and professional! Would refer anyone to use this storage facility!

Great service and clean property! I went with my mother and Tiffany helped her find a space and showed her how to get in and store everything to save space! I always use this location for my storage needs, and I'm always happy with the service!

I received great customer service from tiffany. She made sure i had everything i needed. Great service

Tiffany provided excellent customer service and effectively answered all my questions. This is a great location

Tiffany F was very helpful Friday. I could not have gotten better service!

Tiffany is well knowledge about the products iin the store and recommend some useful product to use for stuff protect. she well trained i see

Employees were friendly and very knowledgeable. Helpfull in every way and satisfied my needs as a customer. Facilities were clean and smelled fresh. 👌🏽

Tiffany F was super polite, took extra time to explain everything to me. Seemed like a real expert on the storage place.

Been raining here for a while now the staff is always friendly and helpful Tiffany took my payment today and she was very informative about me transferring to another unit which is actually pretty easy I love this location

Great customer service

Thanks for answering my questions.

Great Service!

Representative was superb. She helped me tremendously and was very sweet. Thank you for your help during a very difficult time... 3/31/16 ETC at the South Tryon and Tyvola location

Joselyn was very helpful in answering my questions.

Joshelyn was great! Ask for her to assist with your storage needs!

Joshelyn provided great customer service. Facility is clean and nice! Go see her for her needs! !

Joshelyn provided great service! She took her time and provided me with every detail to make sure my move will be smooth!

Nice service

Joshelyn always provide great customer service! I would recommend facility!

Josheolyn was the best! Thank you so much!!!

Came into the public storage on South Tryon and Tyvola to make a payment Joshelyn was nice and very helpful

Joshelyn was great!!!

Great customer service! Joshelyn and the front desk staff have been a joy to work with! Love the safety and the cleanliness of the facility!

Joshelyn was very helpful.

Joshelyn was great, wonderful service!!!

Joshelyn always provide great customer service! She very professional! Facility is nice and clean, go see Joshelyn for your storage needs!

Joshelyn always provides great customer service every time I visit property. She remembers me by name every time I come in. The facility is clean & well maintained. I've rented with several Public Storages before & service was always pleasant. Joshelyn however, goes above & beyond! Go see her for your storage and packing needs!

Joshelyn was great! Had great service!

Joshelyn provided great customer service! We came in right at closing, she walked us through every thing talking her time Great facility

The service has been wonderful.

Joshelyn provides excellent customer service every time I'm at this location.

Joshelyn and Dana were awesome. I forgot my key and they helped me get into my unit with no problems. Thanks for the great service.

Joshelyn provided good service, definitely recommend this facility & her for your storage needs!

Joshelyn was great! Facility is nice and clean

When I arrived at Public Storage, Joshelyn was very sweet. She knew who I was, she was very attentive and helpful. If you ever have to put anything in storage go see her.

Great Location with Wonderful Customer Service!!!

Joshelyn provided such great service for my friend that we didn't even notice that a Miami Dolphin NFL player was even around lol

Joshelyn always provides top customer service. Great place to store-clean & nice inside. Stop by & ask for her for any of your storage needs.

Dana was awesome! Thanks so much for your assistance in finding me the best deal

I've rented before at Public storage but have never got customer service like I did today . Joseph and Dana did a really good job. I wasn't sure on what size storage I needed and they asked me questions about the type of furniture I needed then suggested a storage size for me .Joseph took me up to see it and it was perfect definitely would recommend THIS PUBLIC STORAGE LOCATION TO ANYONE. They actually brought back my faith in renting from Public Storage again because after my last experience I was skeptical. Thanks again Joseph and Dana.

Nice facility! Watch out if you need help with accounting / payment issues. I paid my account online using Wells Fargo, only to find out that I was assessed an unexpected $25 fee because the Public Storage bank didn't work with my Wells Fargo bank! I didn't think this was my issue, and repeated calls to the corporate office for help to resolve weren't ever returned. Use a credit card to pay! Aside from this and a shortage of carts sometimes, it's a good facility.

Climate control units are the best!

Great customer service!

Went into the South Tryon location and was assisted by Dana. I stopped by to ask questions about prices and unit space and Dana was extremely helpful and provided exceptional service. Would recommend location to anyone! Great staff!

JosheLyn was great, excellent service !

Beautiful property, great staff. Really appreciate the service, Jason was very helpful.

Joshelyn & Dana provided great service! Go see them for your needs!

Jason was very helpful and knowledgeable and I highly recommend anyone looking for storage to come see Jason and let him help you with all of your storage needs. I was extremely impressed with the quality of service and the cleanliness of the facility. Thank you

I came in to Public Storage asking questions about storage units sizes and prices Jason and Dana was very helpful they was very informative and answer all my questions they give me great customer service and i will be back to rent from that location i have told my friends and family members if they ever need a storage space that is South Tryon is the location to go!

The folks at Public Storage, especially Jason, were wonderfully helpful as well as friendly and professional. They answered all of my questions - no matter how many times I called. On moving day they were there to ensure we had everything we needed and when I made several follow-up visits to unload additional items they were right there to open the door for me. The building is well kept and well lighted. I am totally happy and highly recommend this facility to everyone!

Jason was awesome I am moving in two weeks and will store here because of his customer service and the great prices here!!

Excellent service! I'm planning on moving to North Carolina next month and need someplace to put my stuff until I get the new place set up. Jason was very friendly and helpful in showing me all the options available. I plan on recommending your business to others as well.

I came in to look at units and get prices and the staff was very friendly and helpful. The facility was clean and well managed, I would definitely recommend.

Facility is nice. Dealing with Jason and Tonya handling business is amazing. Very caring people.

I had my first public storage experience today. Jason was a thorough professional, extremely polite and helpful through out the entire process.The facility was clean and easy to navigate. I would recommend this facility to my friends and family.

I rented from Jason at his old location i found him at this location he at my surprise and he was still as nice and knowlegble and will rent from him at this location in October !!!

The storage area was very clean & neat kept. Air conditioned units. No problems.

Needed to rent a storage...got the run around all day, Tonya and Jason was very helpful, made my decision very easy...thanks guys.

I just rented a storage space at this location and the facility is super clean and really nice. The process was quick and easy for me. 100% recommend.

After coming back from Vicenza IT, the govn't transportation was horrible Jason made things smooth. He's great and relieved that there are still respectful and decent to the people out there.

I went in to price units here. I have a unit at another PUBLIC STORAGE that I am not happy with. Jason was very helpful and showed me several units. The property was very clean..as oppose to the other site. Other customers came in while I was there, and he was courteous to the other customers as well. He suggested several options for me and I plan to move my storage to this site when we return from our honeymoon.

I was in this Public Storage to pick up some packing tape. Tbe young man who was there , Jason was so courteous. He went out of his way to help me witb also choosing a packing kit. Saved me additional running around town looking for boxes.. If I ever need a space..I would use this Public Storage because of him.