Public Storage Self-Storage Units at 3710 Monroe Road, Charlotte, NC

Customer Service is excellent.

Very helpful and the price was very affordable.

Took a tour today of the facility. Clean and well kept. All buildings clearly signed and easy to find your way around such a large location.

Emily provided 5star service. Thanks for all your help💯

Monet was very professional and nice. I recommend that you see her when coming.

Ms Emily gave me the best news I've heard about my storage and has the best Customer service I have Had in a while. She needs a Pat Increase

I talked to Emily. She has great customer service

Great facility. Emily was extremely helpful and professional.

Excellent CUSTOMER SERVICE FROM ANGIE

Absolutely horrible! Don’t bother using them! Horrible customer service. Go next store and see Donna at Atlantic Self Storage- friendly wonderful customer service! Assigned a unit that didn’t exist….called the “help” number several times for assistance and they would not help. Could only deal with the local property manager who may or may not return that day and she didn’t pick up the phone number they gave. Stood in the parking lot for an hour and a half then finally went to Atlantic!

Surprisingly good customer service! The man on the phone was so helpful and kind! “First month free” is misleading but I only had to pay 30 bucks for the lock, insurance, etc. so overall I’m pleased because after all it’s a storage unit, what can I expect. My unit was clean, it’s drive up so it’s convenient, and you need the app to open up the gate on the way in and the way out so it feels secure. Cancellation requires 3 days notice which is not written anywhere just FYI. Would recommend this specific location.

Carol was extremely helpful, kind and prompt in getting back to me. I've worked with her twice now and she was wonderful both times. Would recommend.

Carol is amazing. She helped me navigate what type of unit I needed and worked with me on pricing.

Carol was amazing and helped me clear out my unit on Easter Sunday. They’ve taken care of me for the past few years and I won’t use anyone else

Scarlette was very helpful!!!

Ms. Carol was extraordinarily helpful and got me in and out even processed my tax exemption certificate with no problem -please give her a raise for excellent customer service support -Al Khidar

Went in this location looking for a unit and was greeted there by Carol. She is very polite and knows what she is doing. I'm seriously thinking about getting a unit from this place

I came into public storage and the store was very clean and the woman in their named was Carol. She was answering phone calls and she was very polite about it. And help me with everything I needed about storage units

I came into public storage and Carol She was answering all my questions and very helpful to me

Carol and Jessie made my day! They were very helpful and professional in their interactions. Excellent Customer Service!

The process from start to finish took under 15mins. Carol and was Susan were delightful and professional. Enjoyed the experience. Keep up the excellent customer service ladies!

From Clifton P ,I had a good experience with the manager Sarah Smith , I was promised my price will stay the same an never go up , from the sales agent , but Sarah was fair an cool with me the whole time on the phone , an Iam thankful,

Service was excellent, the store is very clean. The lady working today is outstanding. SHE helped me with the right size boxes I will be needing.

I came in this afternoon to inquire about pricing on the larger units. The store was very clean. The lady I spoke to was outstanding, she knew her material & answered everything I needed. I will be coming back to get a unit as soon as I am ready to move. Thanks Sarah for all you time and knowledge.

Sarah was very friendly thanks ps

Great customer service with Sarah. She was very friendly and helpful.

Sarah has great customer service. She was friendly and very helpful which made my experience great!

Public storage is not loyal to there long standing customers. I had my unit for 3 years. They rope you in with a good rate, but then they increase it sometimes more than once in the same year. The unit didn't change nor did it improve, but yet it climbed to over 120.00 a month. 3 different times, I asked if they could work with the price, finances tight and needed a break. Each time, I got an email saying no. Most businesses will help even if it's only once a year and if your payment history is good, which mine was. Never late on payment, never declined or insufficient, loyal customer. Now that I found a better business to work with, they are willing to give me a discounted rate for 6 months. ..wow. It took me walking away to get what you could have given me when I asked? I hope none of you need a break/help one day. What a joke!

Njesae was q great help and great asset to company

Ask for Jesse he will get you right !

Sarah was an excellent Property Manager at Monroe road to help me with my payment! She is very nice

Jessie was really helpful, pleasant and professional! Clean facility. I was out in no time.

If I could give negative starts here, believe me it would have plenty. Worst experience dealing with this place. Rented a unit that after I paid for it was told it wasn't usable, they were going to fix it and let me know. They never contacted me again! I went back the NEXT day to cancel the unit and get my money back. The regional manager Angela refused to give me back my $457 and said I technically had the unit 2 days (I never had access to the unit because no one could open it). DON'T USE THIS PLACE - 3710 Monroe Rd, Charlotte!! They simply don't care about customer service. They prefer to take your money and not care about the person.

I went to this location to clear out my unit today because they raised the rent to almost $500. To my surprise, the lock had been cut and all items were ransacked. All of my valuble items stolen. This is a lock that Public storage placed per their procedure. There were also bags of trash thrown in the front of unit that had atleast 5 different peoples names on mail or medications. I bet if you cross reference those names, they will have been former tenants there so how convenient for an associate to dump others trash in my unit while loading their truck with my stuff. While this is an assumption, they have cameras but unfortunately they don't face the unit AND they unfortunately don't even work. I was told their previous manager was "sketchy" so that makes everything better after you've lost things that are important to you. After 5 hrs of being there, we weren't the only ones with an eventful day because another woman who moving from unit to unit had all of her stuff stolen in broad daylight. So the gates apparently work great too and allow an actual moving truck to come in and out. Moving onto the items that werent stolen, I got to take pictures of every single thing because the climate controlled unit that has been over $400 a month did so well that it allowed mildew to grow on all of my furniture. The manager or fill in was also great. So great that after she told us that the DM was "busy woman and would get back to us when she could" she made a phone call to her or maybe someone else higher up informing them that we probably did have nice stuff because "we drove a range rover". Good thing we didn't show up in a old beat up car because our stuff may not have been as nice. We do have insurance so the $5000 should cover the washer and dryer and guitar that was stolen. I guess we just take the loss on the other 100 items. Public Storage, someone needs to contact me immediately. It would be in your best interest to fix this issue with us before your paying others for the faults in your system. We just lost our whole home and many things that meant a great deal to our family so the LEAST that someone can do is make a phone call on the weekend. UPDATE: I still have not received a call from the district manager who was supposed to call within 72 hrs. I have emailed the CEO and called the customer line daily. We have found one of our items for sale on Facebook as well which was posted 14 days ago. Public Storage, if I don't receive a call today, don't bother calling because you will need to speak to our lawyer. The LEAST you all could do is give your customer a call in the time frame that your associates lay-out.

I was given the worst unit in the whole place. There’s a huge hole in the door, instead of replacing it they put a ghetto new lock on the opposite side(animals, bugs, and critters can easily get through—-and did!). The unit next door was available and they still chose to give me this POS. The inside is falling in. Spiders and lizards were all in there. Worst experience ever!!!

So far so good!

Sarah is awesome and a great customer service. She is very pleasant, helpful and a pleasure to work with.

Sarah has great customer service

Sarah and Marilyn are amazing! Great customer service!!

Scardenia provided outstanding customer service.

Scardenia was great. Superb customer service, spoke very nice and was able to explain all in detail.

Scardenia she was was the best at helping me with everything 5star

Scardenia was very helpful and professional with my storage unit needs.

Excellent customer service

Firstly, I'm not one that typically rates or reviews places but I absolutely had to in this circumstance. I recently rented an additional storage unit from Mrs. Sardinia, at the Public Storage on Monroe Rd and the entire experience was far and away beyond an exceptional experience, to say the very least. If only everyone had the chance to engage with someone of her character and poise what an amazing world it would be! Honestly, I'd personally be willing to drive accross town for my storage needs, simply to be able to deal with the truly high caliber person Mrs. Sardinia represents herself as! Trust me when I say that you can't go wrong using the Public Storage under her management on Monroe Rd beside Auto Zone just before Wendover Rd. Thank you once again Mrs. Scardenia it was and is an absolute pleasure dealing with you.

Scardenia had great costumer service and was a pleasure to work with