Public Storage Self-Storage Units at 5748 N Tryon Street, Charlotte, NC

Kim, was very pleasant to deal with and showed true customer service that is sadly diminishing amongst us. But Kim, saved us a lot of time, energy and money by skillfully making proper adjustments to accommodate our predicament. At the end of the day we just want to deal with ppl who convey that they care and Kim did just that.

Kim was more than willing to help me and my family through a stressful transition yesterday. Her patience was outstanding and I can’t thank her enough!. Thanks Kim

Kim was so helpful and insightful that actually thought about working for public storage. Way to go Kim!.

Kim is soooo awesome and helpful. I appreciate her efforts and kindness & she absolutely made my day !!!!!

Kim has great communication skills and I feel comfortable talking to her if I have a problem my unit...

Great working with Kim. She was very patient, walked me with options and provided great customer service

I want to express my gratitude to Kim property manager at Public Storage. She has been incredibly helpful throughout my time using the storage facility. Kim’s sound knowledge of storage and goods receiving, coupled with her excellent communication skills, made my experience seamless. I used the storage for a year, and when I got a new job and had to move to another location, Kim provided valuable suggestions that made the transition smoother. I’m truly happy with the service she provided. Great communication is definitely one of her strong points!

Kim was very helpful. thank you so much.

With the help from Ms Kim, my experience at this location has been nothing but great.

Great place to store your stuff the lady in the office Kimberly has great customer service she helped thru the whole process I recommend 5748 👍🏾👍🏾

Kim at this location was a Great help she made the experience smooth and effortlessly , I witnessed her helping 4 people at one time talk about multi tasking she did Great once again and if I ever have to use this service again I will be coming to this location

Good clean place easy to get to

My auto pay has expired. I went to 5748 North Tryon and Kim helped me. She was such a wonderful lady. She is very pleasant and professional. Thank you Miss Kim.

Kim was awesome! I was impressed by her great customer service. She was very knowledgeable about the different units and got me set up very quickly. 100% recommend this location for your storage needs!

Upmost respect always helping me out Thank you Kim.

Horrible experience!!!! Staff will not contact you back or will not open the door at location during normal business hours! They stole my family property, tampered with my lock and still can’t get in contact with any manager. And if you access your storage after sun down there’s no lighting to move things in and out. The black man they have on site is extremely unprofessional (cursing and threatening to auction items) extremely disappointed. Use another location if you don’t want your things to be stolen!!

The young lady (Kim) working on Saturday 4-27-24. She was amazing. Kim helped us get everything straightened out with all 3 of the units that we had. Thank you so much Kim. You are amazing.

I was so glad that the property manager Kim helped me to find the best unit for my needs!!! Thank u so very much!!!

Thank you Ms. Kim for being so helpful and kind to me during the rental process.

I'm greatly satisfied for Ms Kim working with me.She real good.

Customer service for new customers is garbage.

Kim was very helpful with the rental process and helping me pick the right size unit. Thanks Kim for all your help!!

Kala could not have been more helpful over the phone

Storage unit sucks. Not a place I want to store my belongings for very long. Though the prices were doable

Thanks Kim for the excellent service!!!

Guys, the Public Storage that is located on 5748 not Tryon the site manager is doing a very good job. She always answers her phone calls and respond to emails on time. Her customer service is very professional and I really really appreciate doing business with her, I would recommend other people to come there and do business with her because of her professional customer service, Kim Cloud is her name thank you so much Kim I appreciate everything you're doing out there keep doing your thing merry Christmas to you and your team. We look forward to what 2024 is going to bring to us. Thank you guys.

My experience at thus location was wonderful..the property manager (Mrs. Kim) is so sweet, it's easy to Communicate with her..she shows so much compassion towards her customers..thank you for all you've done..Mrs Vera Tillman

Kim was amazing she went over and beyond to help. Making sure I was completely taken care of. Thank you

Mi respeto

Would like to take the time out and thank the ladies up here Deysi And Kim Knowledgeable,team work, and great communication skills definitely. Love them, sending all my friends over so they can also receive great care and great communication skills.

Thank you Deysi,Kim and Lauren for your help today.

0 *s our unit was broken into an robbed, things destroyed and strewn about. Called the front desk, got a call back 5 hours later, wife got cussed out and hung up on. Paying over 200 a month, they've known about the break-ins and burglaries for months, happening DIRECTLY around my unit I might add, never received any notice. EVEN FOUND OTHER PEOPLES BELONGINGS! Assuming to be other victims from this storage location. The officer said this was the 5th or sixth unit broken into in the last couple months, and multiple trailers were also stolen off the property. Lack of cameras, bad area, don't recommend

Kim was beyond helpful, friendly, kind, professional, and a pleasure to do business with!! 5 ⭐️⭐️⭐️⭐️⭐️STARS!!

I am currently having a terrible experience at this location. My lock got jammed and I was unable to access my things and they told me that they were unable to fix it that day. They told me that they would fix it the next day first thing in the morning and took my keys. They next day, I show up and nobody is on the property. I have called the property manager multiple times and they never answered my voicemails. I am still currently unable to access my things and they are waisting my time. The customer service is non-existent and I was told that most of the storage units are like this. Please don’t be fooled by all the positive reviews, if I could go back in time I would. I regret the decision to purchase a storage unit from this location. Please don’t make the same mistake that I did.

CROOKS & THIEVES! They never returned my son's money for a lock that was never issued when he canceled storage online a day before it was to be issued. LIARS! ALL of who we spoke with from clerk to management to corporate office. Take your business to a more professional storage facility.

This is the worst storage company altogether every location, but to be specific the one on north tryon is the worst, they play with bank accounts and then overcharge you to house someone else

My stuff got stole and claim got denied by the insurance the say I do not have proof but the have the second key and the been switching employees you never see the same employee the Do not have camera inside the storage

Although I would like to be able to leave a positive review, unfortunately I have had a tough time getting access to my unit on weekends. I have a 2 hour drive to this unit, and a work schedule that only allows me to come by on Saturday. Public storage recently changed their locks and I needed to come in and put my own lock on the unit, which currently is using a PS lock. This means I need a onsite staff member to remove the lock so I can replace it with my own. I have tried 3 times to catch a staff member at this location on Saturday and despite other locations being open, this one has not. the online listing will show it's open, but it isn't. It's been very frustrating :(

Last month I ran around with the firm intention of paying my storage bill one day prior to the late fee kicking in, life happens. I went to four(4) Public Storage locations in Charlotte along .the North Tryon area only to find out none of those location were staff by a worker, the offices were all closed along This appears to be an extortionary conduct on the part of Public storage. They appear to be intentionally closing locations the day prior to the insertion of their late fee. In addition they make it very difficult for you to make payments on line on certain accounts. Calling their customer service number is useless and a waste of time nothing ever gets resolved. I have never encountered a company that makes it so difficult for you to submit a payment. Then the late fee for the month of December was subtracted. A fee that should not have been added in the first place. The fee should have been removed from the monthly fee. Because I was never able to receive a link to submit payment. The company often makes it difficult to make payment so that they feel justified in charging late fees. I also went to a South Boulevard location, and the electricity went out, so payment could not be accepted. Then most recently their very rude contentious manager, Halo called and shouted at me on the phone about the very bill I attempted to pay. I asked her not to call my phone and hung up on her. This manager is continually disrespectful and surly. And I prefer not to deal with her. December 17th, I went to pay this month’s bill. It shows up as pending according to my bank. However Publics Storage kept telling me it did not go through. two pending charges were debited from my account, one for $120 and the other for $129, yet the manager at 1001 N Tryon kept telling me it did not go through. The system is flawed. On Saturday, xmas eve a gentleman called me claiming to be a representative of Public Storage. He informed me of what I already knew. The bill had not been paid. I informed him that many attempts had been made to pay the bill. I also told him that the company does not make it easy to make payments. I am looking forward to the day I can remove my possessions out of my unit at this unfair deceitful company.

Neat

Great place lady in office doesn't sugar coat s***

Well recommend good location

Hala provided highly exceptional service in a timely and efficient manner.Walking in the office I was greeted with a smile and happy attitude.10 out of 10 service!

Great customer service

Hala is nice and very helpful

Kim my new friend was so pleasant and helpful thank you so much

The lady Ms.Kim was so kind and really enjoyed her service in assisting me today

Hala is very nice and very helpful

Hala is the best she help me out with everything thing I need fast and to her best ability thank u so much

! The prices continue to rise... from 68.00 to 126.00 in 4 years. Same size storage whole Lotta price

The property manager Hala was extremely exceptional in helping me with getting a storage. Her location and service is why I decided to do business.

It has been a pleasure to have chosen Public Storage as my storage facility. Hala has Been an absolute blessing.

Hala was Great help with getting me inti a storage unit.10/10 customer service!!!!

The manager on site is always informative and helpful. She’s been amazing since I’ve met her years back. She gives you the best advice with managing payments and gives you all the updates needed to be able to pay at your convenience online and on the app

Great customer service

The Manager Hala is beyond terrific!!! I came in stressed about my move and her spirit instantly calmed me down, not to mention the "move in special" promotion she gave me. Thank God for public storage!!! SN: I wish the world had MORE Hala's

Hala is a star she know I'm always running behide she is The Best Thanks for Everything she need a raise she's Always There rain hell sleet or snow.

I would just like to say thank you to Hala who ihas gone out her way to help me with obtaining storage space. This lady soul has such wonderful energy and a beautiful spirit. For a person who never rented storage space before, she was very informative and explained things very well. What a great experience. So thank you once again Hala! Youre such a sweet heart. Dont let anyone dim your light. Keep shining😉😊

Best experience ever!!

Hala is so nice and friendly, she took care of all my needs

Awesome Service great location

Gala has great customer service skills and glad to see her smile

I was glad I I meet holo she have great customer service skill

I had an issue and Hala listened and help me work through it. Excellent customer from the beginning to the end. I didn't just feel like a number doing business here. I really felt valued.

Sending thanks to Ms.Hala for the great customer service and for being very knowledgeable and attentive. Good vibes as soon as I walked through the door.

Awesome experience renting 2 units and working directly with Hala. Would definitely recommend this facility to anyone looking for great customer service.

Hala is awesome!! I had to change units because the first one was too small. Hala made the process so easy!! She is also very easy to talk with just in general conversation. Thank you Hala!!

Hala was amazing, incredibly attentive and made sure I walked away with exactly what I needed! Don’t go to any other public storage in charlotte, you have to come here!

Trisa is very knowledgeable about the units and helpful. She convinced me that my property would safe and secured after hours. I just love her honesty and genuineness.

Ms. Hala did a outstanding job with me. She courteous and very and sweet. Thank you having someone like her as employey

Morgan was very nice, and Helpful! :)

She is so friendly and kind

Property is always clean.

Hala is nice and friendly and property is always clean

Always quite and clean