Public Storage Self-Storage Units at 5748 N Tryon Street, Charlotte, NC

I am currently having a terrible experience at this location. My lock got jammed and I was unable to access my things and they told me that they were unable to fix it that day. They told me that they would fix it the next day first thing in the morning and took my keys. They next day, I show up and nobody is on the property. I have called the property manager multiple times and they never answered my voicemails. I am still currently unable to access my things and they are waisting my time. The customer service is non-existent and I was told that most of the storage units are like this. Please don’t be fooled by all the positive reviews, if I could go back in time I would. I regret the decision to purchase a storage unit from this location. Please don’t make the same mistake that I did.

CROOKS & THIEVES! They never returned my son's money for a lock that was never issued when he canceled storage online a day before it was to be issued. LIARS! ALL of who we spoke with from clerk to management to corporate office. Take your business to a more professional storage facility.

This is the worst storage company altogether every location, but to be specific the one on north tryon is the worst, they play with bank accounts and then overcharge you to house someone else

My stuff got stole and claim got denied by the insurance the say I do not have proof but the have the second key and the been switching employees you never see the same employee the Do not have camera inside the storage

Although I would like to be able to leave a positive review, unfortunately I have had a tough time getting access to my unit on weekends. I have a 2 hour drive to this unit, and a work schedule that only allows me to come by on Saturday. Public storage recently changed their locks and I needed to come in and put my own lock on the unit, which currently is using a PS lock. This means I need a onsite staff member to remove the lock so I can replace it with my own. I have tried 3 times to catch a staff member at this location on Saturday and despite other locations being open, this one has not. the online listing will show it's open, but it isn't. It's been very frustrating :(

Last month I ran around with the firm intention of paying my storage bill one day prior to the late fee kicking in, life happens. I went to four(4) Public Storage locations in Charlotte along .the North Tryon area only to find out none of those location were staff by a worker, the offices were all closed along This appears to be an extortionary conduct on the part of Public storage. They appear to be intentionally closing locations the day prior to the insertion of their late fee. In addition they make it very difficult for you to make payments on line on certain accounts. Calling their customer service number is useless and a waste of time nothing ever gets resolved. I have never encountered a company that makes it so difficult for you to submit a payment. Then the late fee for the month of December was subtracted. A fee that should not have been added in the first place. The fee should have been removed from the monthly fee. Because I was never able to receive a link to submit payment. The company often makes it difficult to make payment so that they feel justified in charging late fees. I also went to a South Boulevard location, and the electricity went out, so payment could not be accepted. Then most recently their very rude contentious manager, Halo called and shouted at me on the phone about the very bill I attempted to pay. I asked her not to call my phone and hung up on her. This manager is continually disrespectful and surly. And I prefer not to deal with her. December 17th, I went to pay this month’s bill. It shows up as pending according to my bank. However Publics Storage kept telling me it did not go through. two pending charges were debited from my account, one for $120 and the other for $129, yet the manager at 1001 N Tryon kept telling me it did not go through. The system is flawed. On Saturday, xmas eve a gentleman called me claiming to be a representative of Public Storage. He informed me of what I already knew. The bill had not been paid. I informed him that many attempts had been made to pay the bill. I also told him that the company does not make it easy to make payments. I am looking forward to the day I can remove my possessions out of my unit at this unfair deceitful company.

Neat

Great place lady in office doesn't sugar coat s***

Hala provided highly exceptional service in a timely and efficient manner.Walking in the office I was greeted with a smile and happy attitude.10 out of 10 service!

Well recommend good location

Great customer service

Hala is nice and very helpful

Kim my new friend was so pleasant and helpful thank you so much

The lady Ms.Kim was so kind and really enjoyed her service in assisting me today

Hala is the best she help me out with everything thing I need fast and to her best ability thank u so much

Hala is very nice and very helpful

! The prices continue to rise... from 68.00 to 126.00 in 4 years. Same size storage whole Lotta price

The property manager Hala was extremely exceptional in helping me with getting a storage. Her location and service is why I decided to do business.

Hala was Great help with getting me inti a storage unit.10/10 customer service!!!!

It has been a pleasure to have chosen Public Storage as my storage facility. Hala has Been an absolute blessing.

The manager on site is always informative and helpful. She’s been amazing since I’ve met her years back. She gives you the best advice with managing payments and gives you all the updates needed to be able to pay at your convenience online and on the app

Great customer service

The Manager Hala is beyond terrific!!! I came in stressed about my move and her spirit instantly calmed me down, not to mention the "move in special" promotion she gave me. Thank God for public storage!!! SN: I wish the world had MORE Hala's

Hala is a star she know I'm always running behide she is The Best Thanks for Everything she need a raise she's Always There rain hell sleet or snow.

I would just like to say thank you to Hala who ihas gone out her way to help me with obtaining storage space. This lady soul has such wonderful energy and a beautiful spirit. For a person who never rented storage space before, she was very informative and explained things very well. What a great experience. So thank you once again Hala! Youre such a sweet heart. Dont let anyone dim your light. Keep shining😉😊

Best experience ever!!

Hala is so nice and friendly, she took care of all my needs

Awesome Service great location

Sending thanks to Ms.Hala for the great customer service and for being very knowledgeable and attentive. Good vibes as soon as I walked through the door.

I had an issue and Hala listened and help me work through it. Excellent customer from the beginning to the end. I didn't just feel like a number doing business here. I really felt valued.

I was glad I I meet holo she have great customer service skill

Gala has great customer service skills and glad to see her smile

Awesome experience renting 2 units and working directly with Hala. Would definitely recommend this facility to anyone looking for great customer service.

Hala is awesome!! I had to change units because the first one was too small. Hala made the process so easy!! She is also very easy to talk with just in general conversation. Thank you Hala!!

Hala was amazing, incredibly attentive and made sure I walked away with exactly what I needed! Don’t go to any other public storage in charlotte, you have to come here!

Trisa is very knowledgeable about the units and helpful. She convinced me that my property would safe and secured after hours. I just love her honesty and genuineness.

Ms. Hala did a outstanding job with me. She courteous and very and sweet. Thank you having someone like her as employey

Morgan was very nice, and Helpful! :)

She is so friendly and kind

Hala is nice and friendly and property is always clean

Property is always clean.

Always quite and clean

Estas frankisias son malas malas malas ... Me robaron las cosas de mi ván y no se hicieron responsables ....que tipos de lugar son estos...desepciona la verdad..

Worst management ever, no patient and no respect - start screaming on me over the phone.... discussing attitude

Hala is nice every time I come to the property

Management was great..... THANKS

Great customer service,excellent facillity

Hala was very nice and she made my visit better

Hi! 💫 Hala was amazing!!! I give her a 10. Very polite and I enjoyed the customer service!

Hala answered my questions regard my account thanks hala

I had to move storage units to a bigger one and Hala did a great job helping me through the moving process which made it easier for me. I would greatly recommend coming here and getting a unit here

Hala is nice and fun to talk with love paying here

Hala has always been so helpful and supportive of whatever I need while I did my rental and whenever I pay my bill

Hala is always friendly when I come to pay for my auction units

Need more help

Angela make my vacate nice and easy great customer service

All good

Cost is too high

Angela provided great service!

Good customers service

Most fantastic public storage in the charlotte area. I have been a customer for two years with multiple units and I have been very satisfied with the customer service and the units. Hala has been a great help! I recommend this location a 1000%

Hala is very friendly.

Good

Very professional and friendly staff

Not good

Sheila is so Niceto and friendñy

very good give her an a

Hala was a great help to me

Helpful. Clean.

Haha is great at what she does

The manager is really unprofessional , rude and disrespectful. She always ignored and yelled at me . Today even I went to pay my bill at the office she just threw my receipt in the table. She’s always accused people without any prove of throwing track on dumpster.

Halal was a great help she explained everything verry nicely where I was able to understand the unit was berry clean better then what I expected great service

Hala was very nice and made me feel welcome

Halal was very helpful and very nice.

Hala was awsome and answered all my questions.

The moving in process was very simple and smooth. The problems did not start until after I vacated the unit. I called the property manager Phyllis a few days prior to moving out to find out the protocol of closing out the unit and she told me all I had to do was empty it out, take my lock and leave the door open. I asked her if there were any paperwork I needed to sign to make it official and she assured me there was not. Nine days after leaving, which was the next month, she called saying that they had just noticed the day before that I moved out and need verbal confirmation. After giving it to her, she told me that I would still be charged for the current month because I did not move out before the month started which was not true. She also said that she had camera footage of me there during the current month but could not show me (due to the fact that no such footage exist) and if I refused to pay then it would hit my credit.

I'm new here and needed to store a fee things short term. Mrs. Phyllis was very kind and made me feel welcomed.

Very good customer service recommended highly

Customer service from Mama Phyllis is like visiting my relatives. I feel quite at home, Supported , & even Loved.

awesome service!!!

This place is a good storage place. PROS: security systems actually works. There is a talky but very nice front desk lady. People who work there actually work (I left my storage without a locker late night, and I got a call the next day). CONS: there a big hump/curb to go over if you are trying to enter your car, very low ground-clearance car may have trouble entering the unit. Prices are not the best, and it does increase during your term.

Mea Waldo gave great customer service. And went out of her way to assist my company.

Rude management management will try to make you buy 20$ lock and will lie and say it in the contract was told from other workers when management not around I didn't need to purchase lock very deceitful practice management stole my lock on my moving day was force to pay late fee wouldn't let person on lease give access to premises to force me into paying late fee so from $40 end up paying $67.00 rent any where but there Shady management not good Buisness

Phillis was great. Very informative and helpful. I highly recommend this location. Thanks again.

Phyllis was such a great help. Would recommend her to anyone. Great experience.

Great Customer Service. Hala and Phyllis were very helpful getting me started as a new customer. Visited my unit in same day. No issues. Great attitude.

Move in experience was quick and easy, thanks to Hala!! I would definitely recommend this storage space.

I’ve used this storage facility several times, this most recent time I had to use a space for about 6.5 months, Ms. Phyliss is always so helpful and that lady is so nice!!! Thanks Ms. Phyliss for all your help!!!!

So we own a business and decided to shop around for a storage unit to store our companies needs. Exceeded my expatiations clean unit, great pricing beat everyone by far... and the Customer service was Excellent I believe that her name was Phillis!!!! SHE WAS SO HELPFUL AND AMAZING!

Took a friend

Awesome

Do you have a truck

Awesome and kind! Great service

I’ve been storing my things here for some time now and find it to be a great and safe place keep my belongings. I’ve never had an issue and the customer service is outstanding. I wouldn’t go anywhere else.

Love the place! And the staffs are very nice tho

Phyllis was great! She was always able to help with my needs/concerns. Awesome customer service.

Came in inquiring on some space. The lady was very friendly. I believe the manager was Phyllis. Even though she answered all my questions And was helpful I decided to hold off on the space. Thanks for the help ladies.

They do a great job of making sure you things are take care of!!!! Phyllis is a great employee very helpful and kind !

Phyllis Is Awsome! Always Welcoming and Smiling. Thanks Phyllis!

Great

Really great service from Ms phyillis!!!🤟

I rented a storage unit for over a year at this location and never failed to be impressed with the friendly, helpful manager: Phylis. She is as courteous as she is helpful! Thank you Phylis!

Had a wonderful experience with Seena. She took time to show us multiple units in the rain. We are not familiar with the area and she recommended a location that would be better for us and called ahead and made arrangements. Very thorough and very helpful

I received excellent service the Manager Ms. Seena and would recommend this location to others.

My experience was excellent! Phyllis was very professional and great to work with. I would recommend this location to all my friends.

Phyllis is was wonderful!!!!!

Ms.phillys is a very respectful Lady and enjoy her taking care of me every time I see her

Great customer service by Mrs. Phyllis today! Great experience very professional and welcoming!

Phyllis in the front is wonderful she's very helpful insightful knowledgeable about all that's going on at the property wouldn't trade her for the world

Phyllis is sweetheart

Bought some furniture my husband said “I didn’t need” 😉 so we had to look into renting a storage unit and I was given the pleasure of meeting an awesome lady! If you need help with a storage ask for Phyllis she gave us exactly what we needed to fit all of my furniture and possibly a little extra room Incase I need to hide any more 😂! 5 Star Customer Service ⭐️⭐️⭐️⭐️⭐️ Thanks Phyllis!!!!

Phyllis is such a wonderful person. I love her!!

Phyllis did an amazing job helping me out in finding exactly what I needed. Excellent customer service skills. I'm so glad I found this place!

My brother and I used this facility ! It was clean . Phyllis was so much help to us and always pleasant take when we came in.

This property is not only wonderfully guarded it is Well maintained. The clientele are very informative and very helpful I would recommend this to anyone that needs storage

Hala is nice and so is Phyllis come here

First time storing so I wasn’t sure of the process but the manager Seena had great customer service and made my move in easy, even tho I had a million questions.

I really enjoyed meeting Phyllis ; she went above and beyond the call of duty. Such a sweet lady. I'm glad my daughter got a really good storage. Thank you!

A great place to storage furniture

The code I was assigned to open the gate didn't work. No one was in the office and I had to wait in the sweltering heat for the attendant, who was quite rude assisting me. Can't wait to get my things outta there. I promise to never return.

Phyllis is so sweet, and friendly, great service

Bad service

My buddy likes them

Phyllis is fabulous... She is so sweet!! Her and her family really really care about the safety and security of my belongings! I will for sure recommend them to anyone who will listen!!!

My mom got a storage unit and wouldn't stop talking about the service provided! Especially Mrs. Phyllis!

Mrs Phyllis was very sweet and helped me out a ton with my storage unit, and any questions I had. Very friendly and kind, and was extremely patient. Thank you!!!

Phyllis is always so sweet and helpful! Feels like a mom and pop experience when she helps. Thanks Phyllis

Phyllis is friendly and helpful. She took care of me and answered any questions I had. Excellent!

Phyllis has an amazing personality✔✔🎉

Phyllis is always so friendly. Literally calls me sweet heart every time I see her.

Awesome.. Very Nice and Helpful.

Great service

Love this place, and phyllis is the best

Phyllis was extremely helpful during my recent rental. She deserves a raise.

Hala is very nice and friendly she know her stuff

The ladies here at the location is very friendly and love to make the move fun as possiable

I moved from Up north to Charlotte and to land at public storage on N Tryon was a great decision to put the remainder of my belongings . Phyllis was such a great help and very patient

Friendly and professional and Phyllis is the best, I love this place.

I’ve been doing business with Public Storage over the past few yrs and I can honestly say that Ms Phyllis is exceptional when it comes to customer service, she really take time to listen to the customer needs in order to accommodate them. She made sure I understood the billing process and terms. Ms Phyllis is a valued and appreciated employee that makes renting a storage unit easy. Thank you Ms Phyllis you will always be my first choice. Beautiful person and personality wrapped all up into one.

Updating the reviewing on 1/21/19. Just got of the phone with Phyllis who proactively identified an overcharge to my account & got it taken care of. This is one of many times she has saved me from becoming frustrated with this chain. Keep up the good work! Halal and Joyce were awesome. They help me get finalize this move & sidestepped the problems that tried to surface. Plus they fun to be around.

Phyllis was Very helpful. Definitely recommend. Super friendly staff.

Phyllis the property manager was such a great help. The process of moving into the unit was extremely fast and i left feeling that my family belongings are in the best care at this facility!!!

A place to store your stuff simple as that. Pay on time to avoid late fees and to prevent your lock from being cut from your unit which means purchasing a new lock from them for 20 bucks or elsewhere.

Phyllis is very professional and is always helpful. She has gone above and beyond to meet professionalism. I appreciate her hard work.

The keypad buttons have worn out so much you can't see the numbers to get into the storage gate.

I was looking for a storage unit for a few months as I was going back north for a while needed to save money while still planning on getting back to Charlotte, I worked with the sweetest woman named Phyllis, she helped with everything from finding the perfect size for my needs while keeping it affordable to getting the equipment I needed as a young woman moving everything on my own. I highly recommend using them for public storage and absolutely loved the service. Phyllis goes above and beyond!

Phyllis's awesome

My first experience with a storage unit has been surprisingly good. Phyllis was particularly responsive in helping to set up an appointment to meet with her and get moved in, all in the same day I made the reservation. She made the entire process smooth and efficient. The storage units are more secure than most of the other storage units I had looked it. There is no AC for these units, in case you may have missed that. Also make sure to calculate in $11 minimum for insurance on the unit (though, I'm fairly certain that this is an industry standard). Overall, if you want a cost efficient storage option, this is a good place to go.

Phyllis went above and beyond to help my mom find the right unit at the right price while coordinating with a moving company! She’s the definition of what outstanding customer service is! Highly recommend

Phyliss is an awesome individual and had taken care of me like her own. I have had my stuff stored for about a month now. But any need or concern that I had she has taken care of. Awesome!

Very friendly and helpful.

Phyllis was a very good helper to us

I really like this property Phyllis and Keisha are some wonderful employees with friendly customer service.. Keep up the good work ladies!!

My couch molded even with the sofa plastic cover and with the moisture catching apparatus they sell. 😢😢😢

Great place, really clean. Staff was friendly

Phyllys is the best! If you want a great customer service experience come to this location!!!

Keisha was very helpful in helping me select a storage unit! She recommended what I needed based on what items I told her I needed stored and the unit was perfect! Thank you for excellent customer service!

The manager (Phyllis) was the absolutely most effective and personable storage manager I have ever dealt with. She was professional, courteous, knowledge and genuinely kind. It was a real pleasure to deal with her during a stressful move and she navigated us through the process seamlessly.

My expectations on arrival wasn’t very high. It’s a storage unit haha But Phyllis made the experience extremely nice. The passion and knowledge of her work made my decision of using this location a no brainer!

One of my best experience in customer service HALA IS A GREAT PERSON WITH GREAT PERSONALITY SHE MADE ME UNDERSTAND EVERYTHING SO EASILY THANK YOU HALA

Phyllis went above and beyond to help me find right unit! She seems like she loves her job! She'll stop at nothing to help you find the unit you need for the best price possible. This was a very food experience. Thanks again.

My names actually Lexi. Guess I logged in under a friend lol. But Phyllis was really great. Made me feel at home and helped me with the storage process. Great conversation as well!

Phyllis was awesome. In a world where customer service is hard to come by, Phyllis made the experience very relaxing and made sure to be very thorough with the whole process while giving me plenty of good laughs. I left knowing that everything was handled and I didn’t lose any time thanks to Phyllis. I look forward to coming here in the near future.

Awesome staff and very nice

Keisha and Phyllis are friendly and nice and very helpful.

Very happy with renting a storage unit at this location, Phyllis did an excellent job of taking the time to understand my needs, answer my questions, show me available units and make me feel confident and secure there. She went above and beyond in following up to ensure It met my expectations and see if there was anything else I needed. The units are clean and well maintained with a very good level of safety and security 24/7. It really is the people that make the difference between a good and great experience, good people like Phyllis who care certainly made the difference here for me.

Phyllis was very helpful and made the process easy. I would recommend this facility to a friend or family.

The best storage place every, and the most pleasant and helpful front desk person ever.

Hala is very sweet and gives excellent customer service. When you walk in there she makes you feel like you guys are old friends who go back a long way. She inspires loyalty to the company easily.

Hala is very nice and informed me of every when doing my rental.

Hala is the best,she nice and will work with u on everything. I appreciate her very much

Keisha and hala are very nice and very helpful.

Hala and Phyllis are the greatest at what they do.they are very friendly lady's.

Ms hala will take care of u. She has work with me at every concer. She is the best

This public storage is the best ever

Love it

Hala and Phyllis is so nice and friendly. Hala help me into a bigger unit and saved me money.

Hala made my transfer painless and saved me money and made me happy. She cares about her tenants. I been here for years and I'm not leaving. She is the best

I love coming here and seeing the women they make my day halal and Phyllis is the best at what they do. Then alwAys make me laugh

Hala is nice and made my rental painless

Hala, the property manager at this location, is fantastic! The rates are great and she has always been extremely helpful anytime I need something. I highly recommend using these guys!

Hala is the best hands down.... She gives great customer service and keeps you laughing😁😁

This store is the worst the services is really bad. Never use this company again Hala don't explain good the all To bad

I love this location Hala is very friendly with customers i love to come while she is on duty my fav😊😊😊😊

Hala is always friendly and nice. She will alwaysdo her best to make her tenants happy

Beware, they increased the price after you move in.Customer service says they increase the price once a year anytime.Plus I checked out on 1st day of month and they charged me for entire month.Ridiculous.Never again I will go with Public storage.Plus I found dead rat when In was moving out #unit 524 on 1st Oct 2017

Hala was very helpful and pleasant . She help me with all my needs and guide me how to use the the unit

Wonderful service every time.

Hala was very nice and easily approachable. She helped me out with all my questions and gave me her own personal umbrella as it were pouring down raining.

Hala is a great person she worked with me and such great service love this place no where better

Hala was very help and explained everything to me.. I will only rent here

Hala is the best at what she does. And she care

I appreciate the staff at Public Storage. They are extremely helpful and professional. I would recommend them to all of my friends and family.

It's okay

There are 2 employees that work at this site. One is pleasant and helpful. She gives you the rules, but maintains excellent customer service. She is a brunette. The blonde has the nastiest attitude I have ever come across in doing business. I found out or better yet was told, they have these policies that they enforce but you aren't made aware of until the situation. She seems very hostile and aggressive. Because of her, I will not ever use Public Storage again. Every person that I get a chance will hear about her and this terrible experience.

It a good places

Convenient

I love this location hala is nice and very helpful. You got a keeper here

Hala best manager !!!! 😎👍

Nice

Hala is. The best at what she does. Been 4 months and if it was for her. I would be gone.

Hala is the best. I will only rent here

It was a great, flawless move in with Hala. She made sure that I was very knowledgeable and understood all terms of service. I would recommend them to everyone

The best very helpful the best customer service ever

Hala is fun to be around. She always makes me laugh. I love her

Good customer service

Hala truly demonstrates 100% Customer service. She's patient and caring about the property and her customers. Thank you so much Hala, you rock.

Staff was wonderful and very helpful. Very quick and coutous service!!!😎

Ms.Hala is a a great person, she walked me thru the whole step. Public storage is where I will always do my businesses.

Hala is very helpful with my situation and made it painless as possible

I had a great experunce. 5 stars

They are so friendly and affordable... And I love hala

Need more people like Hala in this world. By far still the best customer service I've receive in all storages.

Site manager Hala is fast and friendly .

Excellent Customer service, very friendly and professional

Hala, The Store Manager has gone beyond the call of Duty over and over again. I tell every one I know to go see Hala at public Storage. She is FANTASTIC. Thank You in Advance.

I just love me some hala she always treats me more like family then a costumer until that bill due 😜😜😜

Hala made my rental fast and easy. She explained everthing to me and made sure I did not have any questions.

Very helpful and understanding employees...excellent customer service.... Hala is the best

The people there are always nice and pleasant. Will tell everyone to come rent from hala she the best

Hala was very friendly and had great customer service. Working in customer service myself, you don't meet people who are nice like her.

Hala was very efficient and helpful in getting me set up with my unit. Took time to make sure I knew the different sized units! Thanks!

Friendly environment manager was very helpful nice and clean

I love the customer service..

Your manager needs to be issued a cape. She's great!

Very nice facility very friendly associates there to o business with

I met with Hala ( yes that's her name) and she made me feel like family. She is just amazing to work with. I truly recommend you use this location.

Hala was very nice during my rental. She listen to my needs and got us in the right size unit. She save ne money and informed us on how to protect out stuff. She cares

They are the best and easiest to work with. They have helped me get the best prices around. They treated me like they have known me for years even though we just met. Look forward to doing business with them

Hala , very professional and very good at her job !! Give her 100! :-) :-)

Hala is awesome always have a great attitude

Hala and Phyllis are nice and make me feel so welcome I love this location

Hala and Phyllis are good fun people and made my move in fast

Great job and superb fol loo own up on registration

Hala always been so nice and been so helpful with my storage. And Phyllis is nice to

Halal and Phyllis are wonderful. They made my experience very fun. I love their personalities. I look forward to doing business with them!

Very Friendly!!!!

Hala has been such a blessing to me at one of the most difficult times in my life. She has made my transition, that much smoother. By being so understanding, and caring for my needs. Also, educating me on the best options available! I'm so grateful! Hala, you Rock!!!!

Halal always helpful and nice to me. U should have one of her in every store

I have had a very good experience with them Public Storage here on North Tryon thank you very much for everything you've offered and done for me during my time of need

Ms.Hala was a very nice lady and she has great custmer service. I would tell anyone to go there. She was awesome sauce!!!

Great Customer Service, Friendly Manager Best Storage Place in Town

Tierria was the best ever with my situation. I recommend this storage to all my friends and ask just for her. She was helpful and patient with all the ubderstanding in the world thanks again!

The accomadations are adequate enough to suite anyone's need on N Tryon St in Charlotte, NC. The manager/proprietor was awesome.

Loved it! Hala was super nice and quick and was able to give me a great discount!

She is outstanding and very helpful and have great customer service skills the company got a winner.

Great customer service Ms Hala was very courteous professional and fast...

Ms hala is very polite and friendly makes me feel great that i have a storage unit at this location

Ms. hala was awesome and understanding at my situation and her customer service was an a+...the best storage experience I've ever had...deals and specials...please go there they will take care of you.

Good quality service

I don't know why people are saying bad things about Hala I think they are competing storage unit places. She is quick and made sure I had everything I needed for my unit. The storage facility has a gated entrance with a pin code that works great, and Hala is almost always available to help out or answer questions.

Hala & David were very helpful with every step of the process! I didn't use the unit for long but the customer service was impeccable & I wouldn't hesitate to use this location again!

Hala is always nice and ready to help

Hala will always keep u update on your account and help if she can

He a very lovely lady with the help

Great Customer Service!

Always available. Great customer service!

I rent my storage unit from this location and the customer service manager is very un professional and she had the nerve to tell me to shut up and let her talk when I was on the phone with her. So instead of going into to pay I sent my husband in to pay and she told him that did not like me. Who is she to tell my husband that she doesn't like me. The gate doesn't work she have waiting for along time because she got new customers walking and she is very disrespectful. Why would you guys as a company have some one so salvage working for your company. What you need to do is send a secret shopper in there on that ass and you will see what everyone is talking about with her funny looking ass. The only person you need to keep in there is david he is a very sweet and professional young man who will get far in life because he know how to communicate. And if you are reading this Hala you are so disrespectful and I hope you fall all your face before someone beat it in with your mouth because it is real disrespectful.

I have enjoyed the service and now it's time to move.

Hala has been a very efficient worker. Always respectful, cutt

the manager hala is super nice friendly and very profesional love this public storage

Hala is very nice when i came in tp make a payment.

Great ple Hala is awesome

Hala was very nice to me and my family and gave great service to us.

She's an awesome person to work with I would recommend anybody to come here

Hala is great...great customer service

Hala was very helpful with trying to my sister in law location and with me paying my bill

Hal's is awesome and very nice and friendly

Thank you Hala. You're the best at what you do.

Hala should be a Family Member! I'm old school & went you can still get customer service in 2016 it restores your faith in humanity. David is also a people person. I use to say these young people don't know how to give customer service. Well, now I can say except for David, these young people don't know how to give customer service these days.

I came to this location to make a payment for my brother hala is so nice and made me feel welcome

I love this location u will get the best Service here

I had wonderful. Costumer. Service. And i love it

Gala uhh s awesome she help me out of a tight spot

Hala went above and beyond in providing the most excellent customer service! The facility is very nice. Will use again.

Hala was pretty amazing!!

Hala is wonderful!!

Hala is exceptional ! She Got me in a spacious and clean unit in a timely manner!

Thiago lication Is creativas and Hala Is awsome

Great service

Hala gave me great customer and she is very professional

Awesome service, very well knowledgeable staff, very helpful and friendly.

The location and the unit I rented are great. I don't need to go inside a building to move my stuff into. It is very accessible. However, the unit DOES NOT have a light inside and the door is pretty narrow. I had been to other Public Storage in the past the door is usually pretty wide. As for the access time, I wish the time be push to midnight instead of 9pm especially to those who are moving in for the first time or had signed the contract late in the day. We wanted to move more stuff on the day I signed the contract, but because the facility closes at 9pm we couldn't move anymore stuff. Due to our busy schedule and some issues, we couldn't make multiple trips. We needed to move everything in one night. Basically, it would've been nice if the hours were a bit more flexible or accomodating, but it wasn't.

Hala does a GREAT JOB and she cares about her customers,Thank you Hala

Shes very great an helpful

Great customer service...Joyce and Keisha rock!!!

I just paid my bill for another site jyst this location is very friendly and nice

Hala is the best and she will work with u if she can. Will tell everyone to come here

Hala, was very helpful and save me some money

Hala was great and very nice through. My hole storage experience. She was very understanding about my problems and helped the best she could will be back if I ever need to

Joyce and Hala was great . We will pay our bill here from now on.

Hala and Joyce helped me find the best unit at the best price. I recommend anybody and everybody to visit this location. You won't be disappointed, they helped even in the rain. Thanks

Had very excellent service.Mrs Hala is a great customer service manager that treats all customers good and makes sure you're taken care of.I give her a 5

Hala was amazing . customer service at its best. She was so helpful and attentive!!

Great

Hala is great and nice

Hala is great! She is very helpful and will call you, follow up and keep track of what is happening with your unit.

Hala was awesome and very helpful. I would definitely recommend public storage because of Hala. Thank you for always being so helpful.

Joyce was nice and friendly. She definitely knows her job and does it well.

Me siento contenta como me atendieron

I worked with Joyce to rent a unit for my company. She was amazing and so helpful. She even looked at additional locations in the area that may have larger units in case we need a larger size. The process was quick and smooth, and she gave me ALL the information I needed and more. I'm glad I chose to rent my unit and this location because the help from Joyce and Hala is amazing. And their sense of humor is a welcomed plus!

Hala was a sweet lady! She answered all the questions I had and the property looked great! Thanks Hala

Wonderful staff, very friendy and super helpful. Also they had the best price in town and I looked around. 5star all the way around!! Ask for Hala shes the best!!!

Hala worked to get me the perfect size unit and got me a great price! Great customer service and a painless sign up process!

Hala and Joyce was great and helped with all my needs

Very good experience. Management was very helpful

My experience was very nicely done by David..... I was pleased..... He gave me a really deal and so friendly. He made my day.....

Joyce was great and the traffic is not great but she made it worth it.

They were very Professional ,and informative.I would recommend this location.

My with property management; Hala was one of the most pleasant experience. She was extremely curious and professional.

Hala is awesome

the experience today was excellent David was very helpful he helped me get here and got me the best unit for the right price

Great customer service from Hala, got my storage for a good price and I felt welcome, she also listened and addressed all my concerns for my storage

Very quick and friendly

Last week I came into pay my freinds bill , and then just had to buy some merchandise! Hala is absolutely great , and I will be back to rent as soon as I'm ready to move!

Hala went above and beyond in providing the most excellent customer service!

Alex was really nice. nice location.

really nice location. Alex was nice to deal with

Very quick and efficient and pain free to get my unit and get out. Alex was great!

Good location. Looking forward to end of construction.

Had a reservation. Came in and was greeted very kindly. Kara helped me with everything I will recommended her and public storage again.

Camela is always helpful when I come to property. Nice place and staff.

Had a great experience kamela was nice

location is great. Landlady is really good

Had a wonderful experience here, Kamela was extremely courteous and professional. She helped me pick the best size storage based off of my needs and was over all super helpful. The prices are great too!

Kamela and Alex are great!!

Rented a space here this past sunday and found Alex to be extremely patient and helpful.

Alex and Kamela helped me out after a very bad experience down the street. I would definately recommend this location.

Good customer service!

Alex helped me find the perfect unit that I needed. Was very courteous and patient with me as I explained what I needed to store. I'm very satisfied with the unit and the merchandise he sold me!

Kamela /Kevin were extremely helpful very pleasant very knowledgeable very inviting opposed to 4030 North Tryon I will definitely visit thank you

This was my first time at a public storage and I would recommend this location to anyone looking for storage! Thr customer service that I received was unlike any other, Kevin and Kamela were extremely helpful and gave me good tips on storing my belongings. 5 Stars!!!

We got great advice on how to wrap up our stuff so we had clean, fresh smelling furniture when we finally moved in our house. Thanks to Kamela and Kevin for the tips.

I would have to agree the service at this location was awesome. I looked all over the city for storage facilities that would accommodate my needs. I met a young lady name Kamela that listened to my every word and then she started checking all the facilities she managed. She presented me with several options (all of them perfect size, location and economically viable for my budget). I was thoroughly informed on all that was required of me (very little) I booked my rental space immediately and have been pleased with her service every since. *** Reviewers stop wasting time getting attitudes and the run around with other storage facilities..... Go look at 5748 N. Tryon facilities and talk Kamela about your needs. I cannot stress how professional and accommodating she was to me and my family.** E.V. Johnson (Satisfied Customer)

Mrs. Judy was very helpful. And kept me laughing. I was very satisfied with her customer service.

Fantastic service----clean facilities---gave options---I arrived right before closing (I truly didn't know what time they closed) and they didn't hurry me along--very courteous---didn't pressure to upsell----very pleasant experience. They even "entertained" my 3 year old while I was signing paperwork. Great team with great service :)

even though this is an old property, it is well kept and Camela and the staff are great!

Kevin and Kimela are GREAT!!!

Nothing but good things to say. I reserved the unit online at night well after business hours. The next morning I received a call from the manager (Kamela) with regards to the unit (as the site mentioned I would). Upon showing up, Kamela was a pleasure to do business with and I ended up getting the unit I reserved online. Kamela answered all of my questions and I've been very happy with the customer service since getting my unit. This is a great place to do business with.