Public Storage Self-Storage Units at 4329 South Blvd, Charlotte, NC

No lock on my unit and after calling 2 days in a row multiple times no one answered or returned my calls. I was forced to get a unit somewhere else

It's a great place for people are willing to help but I don't recommend paying over the phone. 12/30/2022 Two days before the new year i know it will be closed on the 1st I tried to pay over the phone. I received my receipt in my email. on the 5th of January 2023 I received a text saying a reminder to pay your bill on the 5th. So did my payment went through? I always pay my bills on the 1st or a day before the 1st of the month. This was my first attempt paying by phone and I think it would be easier just to show up in person to make my payment.

This is the place if you need storage

Ellies or Elias I don’t remember his name but he was so helpful helping me and my mom with our unit after moving out here. Turns out he’s from my homestate . Would give the experience a 10/10 .

Ally Is a phenomenal manager, she was prompt and fixed my problem right away . I would highly recommend this location. Thank you Ally ! Lisa Ellis

I Having no manager on site became unnecessarily irritating at times.. I'm in the process of transitioning to a different storage facility. It's not absolutely horrible but I personally won't go back to them

Very informative, great customer service and great price! Thanks Ellen

Danika was super helpful in renting our storage unit. She walked me through every step to ensure all was final.

The staff, Keisha, displayed exceptional customer service ethics. She was attentive and thorough as she sought to meet the customer needs according to business protocol. Her to Public Storage. speech was pleasant and articulate. She is a definite asset

Keisha was very nice and she was very helpful. Thank you give her a RAISE

Ms. Danika was very helpful and friendly, was able to help me with finding the perfect storage unit.

Danika was very aware of the CO-VID policy and the company procedures, alert of what I was looking for. Helped me with great manners, plus had the area very neat, and thank you for the feel of family. I would definitely consider the company to anyone and would recommend them to be, helped by her. Great job and keep it up, Danika.

Keisha is a delight and I can't say enough good about her! She spent time helping me find another Public Storage when they didn't have the exact space I needed at her store. Excellent customer service!!

Lacey was wonderful!!!! Thanks for the help today

Hard to get your vehicle into. Employees very unfriendly. Small entryway . Employees won't instruct visitors to leave entrance to units open.

Lacey was very helpful and personable. Great experience renting a unit!

Lacey was great

Lacey spent quality time to help me know that I was making the right decision on the size and price of the chosen unit. I would definitely recommend this location and Lacey! Great customer service!

Lacey was very helpful and informative. Very clean facilities.

It was great

This is a great place to store your stuff and if you like beautiful faces the receptionist is cute and she thick triple whammy

Lacy was great and was extremely helpful!

Dee personality was excellent very easy to talk to and great customer service. Wonderful person

Service was great! Got a unit for same price at the smallest one!

Service was amazing and Manager Lacey was very helpful. Assistanted me thoroughly and answered all my questions. She is a great asset to Public Storage.

Service Was above and beyond awesome. Ask for Lacy she will go out of her way to give you 5 star service! Thank you Lacy!!!!

When I walk through the door it was a great experience Lacey was absolutely the best new her job well explained everything clearly made me feel really welcome she deserve so much more

The manager was very helpful and friendly. Would definitely recommend to anyone else with storage needs.Very reasonably priced and great location. A+

Lacy was wonderful and she had a great helpful demeanor!

Excellent help from Tameka. Give her a raise! Thanks

Nice people working there

William and markee are awesome. Rented and reviewed the 4555 location but could only leave one review. Thanks for the assistance

Good service from William over the weekend.

Tierney was excellent!! Very professional and helpful i would definitely recommend this unit ❤️❤️❤️

Jaleen helped us he has wonderful service.

The process was easy and fast!

Tierney was a very great help. I was in a rush and she was more than happy to help me and a timely manner. Thanks for all the help Ms. Tierney!!

Will Lacey and Erica were so helpful and professional. We needed more storage and they showed us options to make the best decision. While there are several storage options in this area this is the best price and service was exceptional.

Nice

MS.Tierney provided excellent customer service. She was very informative about the storage units. She made my visit very pleasant and memorable.

The Rep.Tierney was very helpful, and very professional. Thank you Ms. Tierney for all of your help and kindness. You were truly a blessing.

Tiernery was my specialist and she was awesome, Great customer service, very attentive and actually had all of the answers to my comments and concerns. I didn't meet anyone else other than her and if the rest of her employees are as half as good as her this store deserves recognition.

Tierney is the bomb!! Such great service! I almost didn’t rent here but she saved me! Awesome job

Tiasia was an amazing associate I'm so happy about the structure and clear communication between the manager and employee I appreciate the beautiful customer service, smile, and overall feeling I had when opening my account They're very patient and awesome

Excellent help from Tierney! She want above and beyond to help me with this unit.

Renato was great and took care of me quickly and efficiently!

I have had a unit here since I moved to Charlotte. I had some issues with the previous manager but while I was downsizing my unit Tierney came by and helped me get set up in a smaller unit and went out of her way to help me get a good deal. Thanks again for your help!

Very clean place property manager Tierney is really nice. Thank you

Came in for pricing on storage units & Tierney was so patient and friendly! Very nice young lady. I will be coming back to this location to put my stuff in.

Ms.Tierney definitely made this visit worth my while. She’s very understanding and helpful!!!

Quick and easy, all my questions were answered immediately, I was shown the unit, told the price and legality’s, paid and boom, I got a unit

BEWARE OF BLACK MOLD. The website for 4329 South Blvd location falsely advertises “climate controlled units” and we found out the hard way this past weekend when our indoor unit (attached to the main office) had SEVERE black mold on our belongings. We had even purchased the mattress protector bag from Public Storage and had an additional moisture and bed bug protector underneath. We asked the District Manager for $5 back each month that we paid extra for climate control (totaling $50) and were told to submit a claim through insurance. He flat out told us they do not have climate control, even though they made us pay for it. Insurance is a joke as mold is only covered up to $250 with $100 deductible and we are now out a $2000 mattress/box spring, Uhaul costs to move to a different storage facility and the hassle of dealing with the horrible insurance company they use. Filing BBB claim and getting a lawyer. DO NOT STORE AT THIS FACILITY!

Update: I talked with the manager Derrick and he was rude and dismissive. Derrick lacks customer service skills and would not acknowledge the error his team made. I felt he was a shovonist and down talked me. I left a message for his supervisor. I hope to have this issue resolved and the error made by this location corrected. To Derrick we all make mistakes and it is ok to say someone made an error. It is very sad that he was heartless and behaved in a manner that he did. They called and harrassed me without looking at the notes. Dana got smart with me when I told her I made an arrangement then realized she was wrong. The guy that called today asked when was I going to secure my storage unit. They cut my lock off and I had to demand that he secures the lock. He refused to give me the district managers number. I'm contacting corporate first thing Monday morning and the BBB.

Great experience Tierney really helped me. She is a really nice person. Will recommend to others!!

Tiasia is smile is always a Radiating site to see when I come in to pay my bill. Great customer service on the phone.

Tiasia the property manager was great

Thanks to the best staff ever for helping! A special thanks to Tierney for going above and beyond to help.

Tiasia was very helpful.

Tiasia was great! Made check in easy!

El portón no sirve y te tienes que bajar para abrirlo

My customer service and storage ambassador was very prompt, courteous, and helpful with my concerns and need for the right size unit.

Friendly and professional service by Tiasia!

It was quick and easy to rent and Tiasia was so helpful and friendly

She’s very sweet and knowledgeable person I’m very satisfied this place.Her name is Tiasia

Tiasia was quick yet took the time to explain the hours and show me around the unit. I was in and out in 15 minutes. Very smooth. Thanks Tiasia

Such kind customer service, I’m really excited to be working with Tiasia, she is helping make the moving in process smooth and is very friendly. Looking forward to ‘moving in’!

I don't even need to.

Great service

Teriffic

Tiasia was great and very helpful!

I’m moving in today and met Thomas. Fly young cat helped me look for my unit. The first one smelled and wasn’t clean. He found me a clean one. Even gave me a bottle of water. Great customer service. Good to see my hard working brothers. ✊🏾

Helped me save money on storage; Tamara was great!

Tommorra is awesome and took care of all my needs!

Stopped in to make a payment for my mom. I must say Tommora was very sweet and her positive attitude is phenomenal. The place was clean and smelled like cotton candy. Thanks Tommorra for all your help today.

Tiasia was very sweet and helpful

Brenda was super helpful in renting a unit to me. Highly recommend.

Russia.. This employee was very helpful today.

Tiasia has been nothing short of amazing. When we moved to Charlotte just a fewinths ago, she greeted us with warmth and excellent customer service. Each visit to this location has been a breath of fresh air. We are fateful and Public Storage is blessed to have such representation.

Poor service coupled with numerous misleading ads.

Tiasia was very nice and professional and got me in and out within no time at all!

Tiasia was very helpful and I would recommend anyone to public storage

Tasia was very helpful and plesent. she made my first experience a great one. Thanks

Tiasia was great she walked me though my rental and was able to help out i would tell anyone to come here

I have had the pleasure of dealing/working with Brenda. She more than met my expectations in assisting me with securing space for my storage needs. She was knowledgeable, cheerful (which under the circumstances I wasn't) and very supportive. She is a real asset to your organization! Thanks for all your help Brenda. Suzy

Tiasia was very helpful and I will come back anytime

Every time I come to the property tiasia is very nice

Came in to rent a unit tiasia was great and helped me with my needs

Visited this location a few days ago, and the worker Brenda believe her name was ,was very professional and helpful.

Brenda did a Wonderful job helping me get a storage space. Great customer service and a big smile. She really made my day. Thanks a lot Brenda

Ms. Brenda was very friendly and knowledgeable and answered all my questions during my tour. I will definitely be returning to this location for my future needs. Thank you! Brenda

Nothing but problems.

Ms Brenda was very knowledgeable and friendly during my tour of the facility I will definitely be using this location to store my items.. My concern are the mandatory locks used here.. Seems like a way to make money from the clients. 19.99 fee for a lock exclusively for the storage facility

Tiasia helped with my move in and she did great

Tiasia was very helpful and explained all of the questions I had before renting a sapce

I give Tommorra 10 stars she helped me find the perfect storage for my family. I definitely will recommend this place to my friends and family

Brenda was very helpful and made our move easy! Thanks Brenda!

Mrs. Brenda has great customer service and very knowledgeable of her job,and outstanding service.

Every time I visit I am greeted my Russia and her lovely smile and service. She is fantastic!!!

Tiasia was very helpful, understanding and her smile brightened up my cloudy day!!

This review is NOT for the location or for the company of public storage but for Tiasia who works there!! After bad instructions from PS phone help, I showed up at this location after hours and was unable to access my reserved unit. Tiasia happened to have stopped back by and jumped at the chance to help. It was an hour AFTER closing time and she didn’t miss a beat. Incredibly professional, friendly, and smart, Tiasia needs to be recognized for her hard work and kindness. Even when offering her a cash tip for the inconvenience, she politely decline and said it was her pleasure to assist. She is a phenomenal lady and I can’t say enough good things about her!! Thanks again Tiasia!!!!!!

Brenda was knowledgeable, helpful and very patient. she showed me 3 different storage units before i decided on one. Thanks Brenda! you're

First let me say that tiasia was wonderful very helpful and pleasant. She is the only reason for the one star. We had to go to this public storage because the one we reserved down the street did have the one we reserved because of something with it being an auction space and they weren't allowed to remove the stuff. My question was and is...why did they let me reserve it if they didn't have it available? Then they sent us to this public storage and said that they would transfer the reservation and we would get the same price there...NOT...tiasia said we would have to talk with the manager, and she gave us his numbers. Called him right there and left a message, it's been almost 2 weeks and no word from him yet. If they have management that doesn't care enough to even make a phone call I can't recommend this place to anyone. Also wouldn't recommend the original place down the street as they just try to trick and cheat you. They reserve spaces that they don't have to get you there ,so they can charge you more for different unit. Have to say though that employees are usually very nice and helpful. Maybe they should promote those people and get rid of the management they have, or if it's public storage policies, maybe we all should use other storage places...lol...have a blessed great day.

Excellent Customer Service by TIASIA on a Sunday afternoon. I was in last minute need of storage after the moving company I hired tried to charge me a ridiculous amount of money to store at their facility. Easy sign-up, took only minutes. Very friendly staff.

I guess

Great service! To Asia was great!!

Keith was extremely helpful

Good customer service!!!!

Great Staff , Excellent location and pricing!

Great facility. Staff was helpful, and Thomas assisted me with all my needs. I will highly recommend Public Storage to all my friends

Shanel was very friendly and knowledgeable. Will be coming here for all my storage needs!!! Thx Shannel

Came into the office this past Friday and was greeted by Shannel with a smile and a positive attitude! She was very helpful and showed me several units that might suit my needs since I was unsure what I needed for the amount of stuff I need in storage. Thanks alot Shannel

The process was simple. I was able to get a couple of things i needed in order to help store some things and was comfortable the whole time. Great job!

Extremely excellent customer service even when store is busy! Very easy process and highly recommended!

Shannel was great! Excellent customer service!

Katie was very helpful and knew exactly what she was talking about, she was very very nice

Tai was helpful and kind! Ask for her next time you stop in!

Katie was very helpful with the move in process.

Had an amazing expierence with Katie, she was very helpful and informative!

The woman at the desk, Katie, was very helpful and super cool.

Good Service and good people worked with a rep name Dana who was very helpful!!

Public storage has always been okay but Dana was great and gave wonderful customer service, she was very patient with me.

Came into public storage on south blvd asking about size and pricing spoke with a young lady name Dana she had great customer service

Came into to Public Storage asking about pricing spoke to Dana who was great and answered all my questions

Inconvenient location

Came into public storage on south blvd and spoke to Dana she was very helpful great customer service she answer all my questions

Dana has great customer service an knowledgeable of her job outstanding service

Excellent customer service at 3 pm on 9-29-16

Awesome place. Dana has great customer service and always takes care of me.

Perfect place to go if you want excellent customer service,lady at front desk is very helpful an very honest.. I will definitely recommend this location. Thank ms.dana

Came in public storage to make a payment there was lady there name Dana she was so hopefully explaining my payments and charges

Looked for a public storage unit to place my things in temporarily. Scheduled a time online to move things in. Received call from DANA at PS who went through steps of the move. Dana was more than helpful with everything and answered any questions that I had. She is also very funny. Would recommend public storage to anyone!

Dana was great.She was professional and made sure she answered all of my questions. Her service was excellent.👍

Came into the property on south blvd and scale bark and spoke to a lady name Dana she was very nice and very informative

I had a very great experience with her and i look forward to renting from her soon

Went into property on South Blvd where i spoke to a lady name Dana she had great customer service

Came in today and Alvina was very sweet and accomodating with my storage needs. She is a charming young lady. She made the process so much easier for me.

Dana has great customer service skills she is very kind an respectful she is the definition of great customer service

Great customer service! I was properly attained and taken care of.

Came into the Property on South Blvd and spoke to Dana who had great customer service and very professional

Shameka was real great with showing me a storage unit. I really appreciate that. Thanks Shameka

So far so good. The set-up process with Kara was simple and the move-in process was easy with the U-haul. Just make sure your unit is on one of the wider alley ways if you have a larger truck. The unit door size is also a factor to keep in mind, depending on how large your items are. Went with a unit with a larger door for a few bucks more a month.

Qua tikka has great customer service

Just moved to Charlotte and needed a unit and Tiffany provided me with excellent customer service she was very beautiful and helpful!

This location has the best customer service of all the public storage locations I've been to! Kara is a sweetie!

The manager was very friendly and very efficient!

Great customer service!

This is my favorite public storage location that I have ever been to. Kara is such a sweetheart and she always has answers to my questions, no matter how crazy they are! If you need storage space and you want the best customer service and great location you need to go visit Kara! Thanks for everything you do!

Went in looking for storage and had no idea where to begin and the property manager Kara walked me thru everything and helped me find the perfect sized unit at an amazing price. Her knowledge and customer service skills are the best I have ever seen and I highly recommend renting from her location. Thank you for all of your help and kindness Kara. You're the best!

Kara was very helpful and enjoyed working with her with setting up my storage unit. Would very much recommend this property for anybody needing storage. Brian H.

I came to William's property to make a payment. We always have a great rapport. We were talking today and he mentioned Google reviews, I asked if I could make another one for him, he said I couldn't since it doesn't allow two for the same store, however he said that one of the persons who helped keep the store in order could use one. Said that Kara is just as helpful and friendly as he is. I trust that she is since i have had nothing but great experiences with public storage. I hope to meet Kara soon

Curtis was so helpful when I went in to pay my bill. Didn't try and rush me out of the office and actually held a conversation with me. Nowadays it's hard to find people who actually care how you really are.

A great experience and a good value for the money. Patrice is awesome, helpful and always ready with a wonderful smile. 10 star service.

Had a great experience here today!! Patrice was awesome and had an answer for all of my questions.

I always come here to make my monthly payment and Patrice is always so friendly and warm! She even remembers me by name now :)

Stopped In a few weeks ago to purchase a few boxes and Quaneisha was very helpful, would highly recommend this location!!

Service here was quick and easy! Patrice was happy to help and polite.

Excellent customer service, with Patrice going out her her way to help us with our storage needs. We were really tired and stressed, but she made our day by helping us.

Patrice was very knowledgeable and very helpful. She made the process of renting a storage unit easy and stress free.

My experience was wonderful!! I worked with a young lady by the name of Patrice she was very helpful as well as informative. I would would not hesitate to use this storage facility on my next move and I would most definitely recommend this location to friends and family!

DO NOT RENT from this company. Not only was this the worst experience I've had with a storage rental, it's the worst experience I've ever had with a business, period. Customer service is horrendous; It's impossible to get someone on the phone and when you finally do they are largely unhelpful. I was consistently being referred to the district manager, Richard, who after repeated phone calls and messages (over the course of multiple weeks) never found the time to answer or call me back. Additionally, contacting customer service online is a huge waste of time as you will only receive prewritten responses that don't even apply to you. To top it off, when I went to move my things out of the unit I found them water damaged and infested with bugs. I was informed there was a flood in the building weeks ago but they weren't sure which units were affected. They contacted those they were certain had water damage.... As for the remaining units- "they had to wait until people moved their things out to determine the extent of the damage." It seems to me that the responsible thing would have been to contact all the units so people could come check on their stuff but of course that's asking too much. Again, worst experience I've ever had with a business. They have no regard for their customers and it shows. I will never be using public storage again and I highly recommend staying away from them as I can almost guarantee you will be disappointed with your service.

Best customer service ever! Leia was so nice.

I came in to make a payment for my unit at a different location and Patrice was so polite! I wish I rented here instead! I will definitely recommend others to this location!

Purchased storage unit at this Public Storage and wow! Patrice was great! I have never had this level of service for a storage facility. You would have thought she was renting me a high rise condo downtown! I will definitely use this location again and suggest it to my friends.

I looked around and the $1 first month rent offer was great. I got a 10x10 space and it was clean. Patrice was very helpful.

Clean facility. Great prices and location

I rented a storage space from public storage today, location 4329 S. Blvd. Charlotte NC, 28209. The young man who provided services to me name is Joseph. I'm writing this review because I can't believe how refreshingly courteous, respectful and friendly Joseph did his job. Unfortunately, you don't find a lot of people such as Joseph providing such quality customer service these days. He spoke well, laughed at a few of my corny jokes, which by the way made me feel like I was actually halfway funny lol. And the kicker is he offered other supplies to purchase which most times is annoying because as a consumer you know exactly what you want most times and how much money you want to spend. Wellllll I kid you not his customer service was so great, he had me actually listening and trying hard to need something else because he was just that good. You have to understand, customer service is very important to me. In my opinion great customer service makes a difference and for me it makes me become a loyal customer if I shall need that particular service again. And, I also tell any and everyone I hear asking about something that's sold or provided at the location where I received the great customer service. I don't know if Joseph will ever see this post but keep up the great job, I promise you it truly makes a difference with most. And for anyone in need of storage rentals, go see Joseph on S. Blvd. His friendly, genuine attitude and helpful demeanor will make you glad you did as well as a loyal customer should you need storage in the future. :) Thanks Joseph!!!! #josephwithpublicstoragerocks.

My experience was awful at this location. They seem to have no regard for my experience while I was there and leaving. The gate was in bad repair. Then if that wasn't enough. They would not allow me to get my bike after 2 days of non-payment. After I moved out. I left my bike for last. Then I was told that I could talk to the manager but not given a number. I just hung up with their regional manager. He said that if I wanted my bike I would pay. They have continued calling me for 3 weeks. And I told them several times that it would result in this awful Google review. I will no longer be a customer of public storage. They seem to have no regard for repeat customers or customer loyalty having been a public storage customer before. BEWARE. Continued, they are still harassing me with phone calls. Over 6 weeks. So I called the corporate line. Hope they investigate. I was happy with public storage at other locations. They are still sending me emails and billing me after moving out 6 weeks ago. Awful service, horrible staff. Unfortunate I have to write this review. Hope this is corrected in the future. If they put their customers first they I would do business with them.

Came in to rent locker and Patrice was AWESOME! Very positive experience with Public Storage

love the staff here!

Liz was very helpfull. Great customer service.

Liz and Joyce were very helpful with the rental process today. Thank you both for the help.

Jocelyn helped me find everything I needed. Great place and very friendly.

Very good storage facility!! Nice!

Joshelyn was great, excellent customer service with upbeat attitude!

Joshelyn was excellent! Very helpful and this is a great location!

Jocelyn was extremely friendly and helpful when I was at the property yesterday. Great location.

Joshelyn provides great customer service every time I come to the office!

Joanna was very helpful and nice during my visit

Joshelyn gave great customer service! Go see her for your storage needs.

Jocelyn was a real nice representative while I was at the property yesterday. Great location.

I had an awesome experience at this establishment. William had a great personality, very helpful and top notch customer service!

Great customer service !!!!!!!

Martha has wonderful services and was very helpful to me today. Thanks for your business

Easy to book and quick to move into!

Casey is always great to deal with. Great locationas well.

Martha is fantastic. She went out of her way to help me find a unit in Charlotte that wasn't even at her store. I highly recommend this location.

Easy move-in and high quality service. Martha was fantastic!

This Public Storage location is the best! I have used other companies in the past and these people are great! Casey allowed me to move from a small unit to a larger unit without any hassle. She was a pleasure to work with. I would recommend Public Storage to everyone ....

I had a storage unit at public storage for a while , I found this place to be well maintained and the manager Casey , She is the hardest working and most professional and sweetest girl , She has made my experience with Public Storage on South Blvd an enjoyable one, as she has always had a smile and something nice to say ...

I just have to say doing business with Casey Neel has been a pleasure. I wish all people would treat customers that way. I will use Public Storage again. Thanks Casey.

Exceptional and friendly service.A very good experience.

I have had the pleasure of interacting with Casey and she is the delightful person to work with. Wish there were more folks like her on the planet.

I came in looking for a room to rent. While they wouldn't let me stay overnight, I was able to set up my half of the furniture exactly how I had it in my house. That'll show my soon-to-be-ex-wife.

It has been a pleasure working with Casey throughout my time at Public Storage. I have used similar storage facilities in the past, and my experiences have been no where near as helpful and courteous, as they have been at this particular Public Storage site. Casey has been helpful many times in helping to transition into various sizes of units. Also, the pricing is very reasonable for the services they provide!

Walked in frustrated and tired. I was met by the most beautiful lady with a great smile. Casey could not have been anymore helpful. Made my long day alot better. Thank You for your help Casey.

Casey was extremely helpful and courteous!

Casey was a great employee to deal with.

Casey has been very courteous and professional. I moved in the unit soon after the big snowstorm, so there was plenty of snow in the shade. She had a brand new snow shovel on hand which I used to access my unit.

Casey was very helpful very pleasant and explained everything very well kudos to her very pleased with my visit..

This company is lucky to have someone like Tierria representing them. My moving day was stressful enough but Tierria made it pleasant once I arrived to Public Storage on South Blvd. She was sweet and made me smile through the entire experience! Thank you Tierria! :-)

Casey is very pleasant and helpful. It is easy in and out of the office & Casey's cheerful smile makes it a pleasure to do business with Public Storage!

Staff was very helpful and explained everything so that there was no confusion...would definitely recommend this location to anyone

Ms. Rita was the best! The customer service she provided has made me a real PS loyal customer! Thanks again to Rita and her staff

Rita was fabulous. It has been tough trying to negotiate a difficult move for my family. Rita always had a smile when I walked in the door and she worked hard to help me figure out what size units to reserve. She explained all of the documents and what options I had. Loved her sense of humor and calm personality. Thank you Rita.

Quick payment receipt

Pleasant customer service received by Tonya. She was very knowledgeable and helpful with my storage needs. I will recommend this location to my friends and family.