Some of Our Top-Tier
Security Features
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Electronic Gates -
Video Recording -
Controlled Entry -
Well-Lit Facilities
Find Storage Near You
- $1 First Month Rent Where Available
- All rentals month to month
- No credit card required
- No Obligation to rent
- Trusted nationwide since 1972
- Convenient Access hours
Public Storage Self-Storage Units at 3440 Main Street, Kansas City, MO
Property Open
Mon-Fri 09:30 AM - 06:00 PM
Sat-Sun 09:30 AM - 05:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
Property Open
Mon-Fri 09:30 AM - 06:00 PM
Sat-Sun 09:30 AM - 05:00 PM
Storage Facility Features
- Climate Control Storage
- Small, Medium & Large Storage Units
- Indoor Storage Units
- Property Manager Lives On-site
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5'x10'Online only price$ 48/mo
Small 5'x10'- downstairs access via stairs
$ 48 /mo $ 64Best Price Label+ one-time $29 admin fee
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4.5'x9'Online only price$ 49/mo
Small 4.5'x9'- upstairs access via elevator
$ 49 /mo $ 66Best Price Label+ one-time $29 admin fee
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Convenient Locations -
Budget-Friendly -
Advanced Security Features
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5'x10'Online only price$ 50/mo
Small 5'x10'- upstairs access via elevator
$ 50 /mo $ 66Best Price Label+ one-time $29 admin fee
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5'x5'Online only price$ 56/mo
Small 5'x5'- inside unit
- 1st floor
$ 56 /mo $ 74Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 63/mo
Medium 10'x10'- downstairs access via stairs
$ 63 /mo $ 84Best Price Label+ one-time $29 admin fee
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3'x10'Online only price$ 63/mo
Small 3'x10'- climate controlled
- inside unit
- 1st floor
$ 63 /mo $ 83Best Price Label+ one-time $29 admin fee
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3'x15'Online only price$ 64/mo
Small 3'x15'- climate controlled
- inside unit
- 1st floor
$ 64 /mo $ 85Best Price Label+ one-time $29 admin fee
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5'x10'Online only price$ 66/mo
Small 5'x10'- climate controlled
- inside unit
- 1st floor
$ 66 /mo $ 88Best Price Label+ one-time $29 admin fee
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9'x10'Online only price$ 71/mo
Medium 9'x10'- upstairs access via elevator
$ 71 /mo $ 94Best Price Label+ one-time $29 admin fee
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5'x15'Online only price$ 76/mo
Medium 5'x15'- downstairs access via stairs
$ 76 /mo $ 101Best Price Label+ one-time $29 admin fee
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5'x20'Online only price$ 78/mo
Medium 5'x20'- climate controlled
- inside unit
- 1st floor
$ 78 /mo $ 103Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 79/mo
Medium 10'x10'- upstairs access via elevator
$ 79 /mo $ 111Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 79/mo
Medium 10'x10'- upstairs access via elevator
$ 79 /mo $ 105Best Price Label+ one-time $29 admin fee
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5'x15'Online only price$ 81/mo
Medium 5'x15'- climate controlled
- upstairs access via elevator
$ 81 /mo $ 108Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 82/mo
Large 10'x15'- downstairs access via stairs
$ 82 /mo $ 110Best Price Label+ one-time $29 admin fee
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10'x10'Online only price$ 82/mo
Medium 10'x10'- climate controlled
- inside unit
- 1st floor
$ 82 /mo $ 110Best Price Label+ one-time $29 admin fee
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10'x16'Online only price$ 87/mo
Large 10'x16'- downstairs access via stairs
$ 87 /mo $ 116Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 88/mo
Large 10'x15'- upstairs access via elevator
$ 88 /mo $ 118Best Price Label+ one-time $29 admin fee
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10'x12'Online only price$ 90/mo
Medium 10'x12'- downstairs access via stairs
$ 90 /mo $ 120Best Price Label+ one-time $29 admin fee
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10'x18'Online only price$ 101/mo
Large 10'x18'- downstairs access via stairs
$ 101 /mo $ 135Best Price Label+ one-time $29 admin fee
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10'x15'Online only price$ 114/mo
Large 10'x15'- climate controlled
- inside unit
- 1st floor
$ 114 /mo $ 151Best Price Label+ one-time $29 admin fee
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16'x25'Online only price$ 297/mo
Large 16'x25'- downstairs access via stairs
$ 297 /mo $ 396Best Price Label+ one-time $29 admin fee
Some of Our Top-Tier
Electronic gates, cameras,
passcode entry & well-lit hallways.
Just some of the security features you can
expect at many Public Storage locations.
What can you expect from the
most trusted name in self-storage?
Nearby Self-Storage Locations
Self-Storage Near Kansas City
Resources from the Help Center
If you've never rented self storage before, we're here to help.
Once you've found the right storage unit, you can lock in your price by making a free reservation.
Your storage needs are unique. Find out which features and amenities are right for you.
Here's what you need to know to make the process as smooth as possible.
See what fits in different storage unit sizes
Kansas City Storage Units In Midtown
Storage units in Midtown Kansas City are located between W. Armour Boulevard and W. 34th Street in the heart of the Old Hyde Park Historic District. Cheap storage comes in a wide range of sizes that include climate controlled storage units. We are located less than a mile from Penn Valley Park, which was once traversed by pioneers heading west along the Santa Fe Trail.
Artists living near the Art Institute, Kemper Museum of Contemporary Art or Nelson-Atkins Museum of Art can store canvas and stretcher bars and other supplies in a 5x5 storage unit. Stash away anything that clutters up space in your home studio.
Metropolitan Community College students can store year-round recreational gear in a 5x10 storage unit. Behind the things you go to all the time, pack in off-season clothing and equipment.
If you are renting out your place short-term, store two rooms worth of belongings in a 5x15 storage unit while you are on the road or residing elsewhere.
Residents sharing a place at Del Monte or 3435 Main Street apartments nearby with duplicate furniture can store couches, coffee tables, dining sets and kitchen equipment in a 10x10 storage unit until needed again. Tuck in off-season clothing and holiday decor as well.
A 10x15 storage unit will easily accommodate bikes, canoes and kayaks if you don't have a garage or want to clear yours out to get the cars back inside. This long storage rental is capable of storing four rooms full of furnishings.
Homeowners surrounding Gillham and Hyde parks planning a renovation project can store five rooms of furnishings in a 10x20 storage unit while the updates and repairs are underway.
Old Hyde Park is known for its mix of architectural styles, and the storage facility is no exception. The building's unique features reveal its past. The large glass windows date from its previous incarnation as a car dealership's showroom. A plaque reveals that Dial soap was invented here when the building was owned by the meat-packing firm Armour & Company.
But the location's most notorious architectural features are its facades. False fronts include an apartment building on W. Armour and townhouses all along Baltimore Avenue. The Old Hyde Park Historic District's neighborhood association wanted the commercial building to blend seamlessly into the residential streets during an expansion in the late 1990s.
Drive by and see if you are fooled as so many are by the convincing facades.
Kansas City Public Storage has a storage solution to fit your needs in Midtown.
At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 439)
A. Aaron - He was awesome. He was kind and courteous. He will take care of you.
My experience renting from this location has been terrible. Please do not rent from this location.‼️ I spent a lot money to keep my unit, paid for two moving companies to clear out my unit only for them to discover rat feces throughout the whole unit. I was told from the moving companies I should throw everything away and they could not help me because it was too feces on all of my furniture Storage bins boxes you name it.
I lost everything. Paying for the insurance did not help at all. They offered to pay me $200 to clean everything in the unit. (Unacceptable)
please do not waste your time and money with this company and at this location. I was told all of my things was auctioned recently. If you are thinking about buying Storage from the auction at this location, please don't! The management sucks! they are extremely rude and do not care about your storage they only want your hard-earned money. if you have storage here please remove it before Something Happens. ‼️‼️
Aaron provided excellent service
Aaron was very helpful and very pleasant
Aaron was an expert in public storage policy procedure as well as EXCELLENT CUSTOMER SERVICE!! I would give 10/10 stars! Great employee
Aaron helped me out reasonably pricing and time thank you !
Convenient
Convenient location & great customer service! Thanks again!
Aaron was def a 5star we came to the storage got us parked and even helped out with placement and moving and got us all set recommend
Aaron was amazing, helped with parking, moving, organization, had a positive attitude and was overall the greatest experience. He is a pro when it comes to storage I highly recommend him to anyone who comes to public storage.
Aaron was the most amazing help, helped move in and get all settled
Aaron was great! Very helpful and responsive. Amazing! And he helped us move the stuff.
Aaron was great and very helpful
Aaron was very accommodating as we arrived at 5pm held us open until closing. It was a very good experience working with him.
Aaron gave me a A+ Service he us a very nice guy.
Aarón Really Help,full Aarón Is Amazing and patient for People like myself Who Forgets everything. He helped me patiently from the beggining to the end of my contract
Great customer service and fast friendly service
I recently had the pleasure of working with Adam at Public Storage, and I couldn’t be more impressed with the service I received. Adam was incredibly professional, polite, and thorough throughout the entire process. From the moment I walked in, he made sure I felt confident and informed about every detail, explaining everything clearly so I knew exactly what to expect.
Adam went above and beyond to ensure I knew how to access my unit, walking me through the steps with patience and grace. His diligence and attention to detail truly made the experience seamless. It’s rare to find someone who genuinely cares about providing top-notch customer service, and Adam is exactly that person.
I would absolutely recommend Public Storage to anyone, especially if you’re lucky enough to work with Adam. His exceptional service made the entire process smooth and stress-free.
Aron was wonderful 🥰
Aaron was such a big help with meeting our needs. We had some concerns about the unit and he took his time to find us a new one. He showed us how to use the app to open the gate and he supported us with finding the right gate to use when we move our belongings.
Aaron Arthur and Xavier were great
Aaron was Great
Aaron and Arthur weee amazing to work with!
Aaron was absolutely amazing!! He was very respectful and helpful! And had such a great attitude! Thank you!
Aaron extremely helpful made me feel better than when I can in, I'm completely satisfied with his service , I will recommend Aaron to my friends in need of storage.. his customer service is 💯
Aaron was extremely helpful and positive
Aaron was very helpful, friendly and knowledgeable. Thanks for everything!
Great service
Aaron gave great service!
Aaron Is An Amazing Employee!
Aaron was the best and made moving into this place real easy feat personality
Aaron was very helpful showing me the unit size before rental helped me out tremendously.
awesome experience luv these people
Double AA Aaron was a big help and very profesional.
I want to give the biggest thanks to Aaron and Aurther they really helped me and my family out a lot …Biggest thanks nd blessings ♥️
Aaron was excellent in service details. I recommend him to represent your customers. Thanks
AARON WAS VERY HELPFUL AND MADE SURE I was taken care of
Aaron was the best!!
Aron is the best very respectful and helpful!
Arron and Adam were very kind and professional. I needed another lock and they talked me thru to what I needed AND was able to give me a receipt from a business account I forgot the phone number to. 5 outta 5!
Giving one star because zero stars isn’t an option. I rent from out of state. There was flooding in a nearby unit and I had a friend check on my unit. Afterward, management informed me that because of damage they would need to open my unit and move anything salvageable and discard anything unsalvageable. Because I had photos of all my things being exactly as stored, I knew they would just move my things. Then, hey informed me that in less than a week they would throw away all of my things because regardless of how it looked, they would throw everything away unless I moved it at my own expense. I spent nearly $1000 out of my own pocket due to their negligence. I informed them that I will be taking legal action but it’s important all of you know not to do business with them. They also closed my account before the end of the month and didn’t refund the balance.
I too was effected by floods and the Rodents that destroyed my property how do you file a class action lawsuit against this Company??? and they continue to do business as usual LOW DOWN DIRTY SHAME. The Mexican guy who works days threaten me raised his voice and I feared for my life all behind them renting us some bogus storage space that floods and rodents that destroys your property and the only property you own in the world, you vocalize your frustration and they turn it around on you like you have no reason to be in tears..
These jokers close early every day of the week
How can they still be advertising space to rent in this dump with Black Mold growing on everything from the constant flooding. A Class Action Lawsuit is in the works and this location will be out of business very soon.
All of my things were ruined because of water damage and it's a fight with the insurance company that I have graciously paid for on time in full every month for a year along with my storage unit.
Public storage flooded and ruined my entire unit. When I went to retrieve my items, to salvage what I could, Aaron was belligerent, aggressive, and downright violent towards me. One employee handed me a paper to read and while I was reading it, Aaron began yelling at me and tore the paper from my hands. This experience has been a nightmare. I have no faith in this company or its employees to act even with the slightest amount of compassion. "We treat your stuff like our stuff" -- the biggest lie I've ever been told. "Climate controlled" -- what a scam. This building has been compromised by the elements and when they destroy your entire life worth of collected items, they will shrug their shoulders and give you the standard corporate run around. SCAM SCAM SCAM. DO NOT GIVE THESE WEASELS YOUR MONEY. TERRIBLE CUSTOMER SERVICE.
UPDATE: today, July 8th is first notification from PS about this manmade, Not act of god, catastrophe….playing it off like it just happened. Insult to our injuries. Contact Bar Association regarding filing class action/please contact them if you have been effected.
I am in total anger and anguish after stopping at unit to grab some important docs, only to find the place flooded, including in my unit. Priceless pics and important docs was as much as I could deal with. To know that I and others complained of water coming from ceiling last week and our concerns were ignored, and then find out they knew they had roof leaks issues…pure NEGLIGENCE. Wondering how many others were effected. Class action.
NEGLIGENCE. CLASS ACTION. SIGN NOTHING.
After a concern about Pubilic Storage dramaticly raising rates, Aaron did a really good job of helping us relocate to a unit that better fits our needs. We appreciate his efforts.
Arthur is the person that helped me out. Very professional and answered all my questions that I needed to be answered great customer service I will continue renting storage from them
Got over charged said was getting deal with reservations because I got a bigger storage
BEWARE THEY REMOVE ALL THE NEGATIVE REVIEWS LIES
Great place. Friendly staff. Arthur definitely helped out a lot. Clean and definitely worth it
I actually rented a space back in 2016 so it has been a long time. I thought I had reviewed then but I recently even found pictures with verified location.
These were expensive and ended up having mice. I didn’t come to my unit very much but on the day I moved out I was so disgusted and took pictures.
Aaron is awesome to work with
Things got wet and was missing things
Don’t use this storage unless you absolutely must. Hours don’t matter, they close 25-30 minutes early every day which is an issue if you work 9-5. Additionally, they will raise your rates 30%-50% every 6 months. Carts to help haul your stuff to your unit? There are zero left as they’ve allegedly been stolen, but corporate drags their heels to replace or fix anything. I pay for climate controlled storage and they used to have heating and cooling inside. It appears that is no longer the case. Lights in your unit? If they work, consider yourself lucky because when they go out, they will refuse to replace them for any reason under the sun.
Raising my rate a couple of stars because Arthur, while new, was very friendly and extremely helpful.
Aaron was a prince, we were pretty needy and he fixed everything.
I rented here because it was close and seemed convenient. The guy Arthur is very friendly and always tosses you a smile and a wave as you enter or leave. And always sparks up a friendly conversation.He addressed any questions or concerns right then. I will recommend this place to friends and family
Arthur was extremely nice
Arthur is very helpful and kind. Thanks for having such a good employee.
Great and safe storage facility near midtown Kansas city. Artie is amazing
Arthur was friendly, knowledgeable, and I appreciate his patience and willingness to answer all of my questions. I will definitely be returning in the future!
Aaron was helpful in assisting from day one. Thank for always having an uplifting personality.
VERY GOOD CUSTOMER SERVICE! Thanks you again Arther for your help your go to guy for storage!
My experience was great with Artie! He was very knowledgeable, answered all my questions and provided the best customer service experience! I definitely would recommend anyone to use Public Storage for their storage needs!
Staff was super friendly. Love how convenient this location is. Arthur was amazing and super helpful.
Aarón is very helpful and so nice and welcoming ! definitely go here and talk to him. He know what he’s talking about and what’s right for you! Again so helpful !!!
I called this place this morning and even though I called the number that was listed for the local facility I got the call center. They cannot answer my questions about what kind of insurance is offered for vehicle storage. They passed my number on to the local Facility Who then called and left me a message stating that to finalize my reservation to call. Why should I have to make multiple phone calls? I told the person at the call center specifically what I was wanting and what information I needed. I should not have to make more than one phone call to get the information nor should I have to be asked for everything including my blood type just to have questions answered. I should not have to get my phone number, my email address, my last name, my first borns date of birth. It's ridiculous. I don't have time to go back and forth on multiple phone calls so I'll just call the next facility.
If I can give a negative star I would! This is the absolute worst storage company that I've ever been to! There are rats and mice that destroyed my property. Along with water damage to the ceilings. The staff is very Rude.. and they are Never in the office! I've heard of 2 other ppl that had to basically give up thier furniture due to these unsanitaty conditions. Insurance doesn't pay much for rodent damage just $200 I will never in life store property or recommend my worst enemy to this place! I'm so disappointed and frustrated 😤
Aaron was amazing and very accommodating during this transfer.
Do you have vehicle storage? It does not say on your website and I don't see an email contact.
Lisa was very friendly and helpful thank you!
Aaron is absolutely amazing. He was so helpful and kind. He made our move in seamless and easy. Thanks Aaron.
Aaron was super helpful when I called and needed assistance. Appreciate working with him!
My first time at Public Storage and Lisa was so incredibly helpful! She helped me pick out a unit that wpuld best suit my needs and was very helpful with explaining how the renting process works.
4.4 stars is a scam and a lie this place is garbage the older lady is a B and won’t get off her rear to help you for anything they won’t squeegee the water into the drain when it rains so your stuff will be rusty if you don’t prep for humid conditions smells like cat litter and had cockroaches…miss a payment they’ll cut your lock and make you buy another sure ok but if you need to move out and forget your key suddenly unable to cut a lock ha that’s odds and move out in the am on the first of the month too bad you’ll still be paying for the entire month Eff this place trust me
Helped me with what I needed to do and was very informative
Good experience. Price was fair and they were very helpful
The staff are very friendly and helpful and that makes me feel good. Especially Lisa T, Ashley and Maranda 😀🍀🍀🍀🍀🍀🍀🍀
BEWARE- the building smells like urine and mildew. I never used the storage unit. They didn’t want to work with me in the office and pressured me to book online. It’s because if they show you where you will be keeping your stuff you wouldn’t rent it. They refused to give me a full refund even after telling me they would. I feel scammed and disturbed they think I should be okay with keeping my fabric items in a mold factory. Yuck.
Used their storage for about 3 months. When I changed my address, I forgot to update my credit card info, but their staff was quick to reach out to me to ensure I didn't end up paying a late fee. I really appreciated that. While on my process to empty my storage space, Lisa walked up to me and checked in to make sure I had no problems with my unit. She was very kind and attentive.
My only qualm was that the magnet on the doors weren't on, so I had to use other things to hold the door open while we moved stuff in and out. Very minor problem so I am giving them a 5 star review. Will be using this business again in the future.
Excellent
Lisa was great
Thanks Amanda for your help
Alexis is was great helped
I got a unit today at the one on 34th and main the sales lady was an absolute angel my daughter was going through a rough couple of day and she needed to move her stuff to a storage unit asap because people were watching it ready to take her stuff I got there late and in the nick of time. I didn’t know that you had to be all the way out by six I thought as long as you had the code you can gain access to your belongings well she came out at six and told me that they needed to close up by six I apologized and almost felt like I was holding her hostage but when I shared my daughter story she I could see the sympathy in her eyes so if she is reading this some how I am so very grateful too you and that you didn’t put us out I know you could have may God bless you Lisa
Hard to access
Lisa at the front was very helpful and kind. She was able to get me a storage unit fast at a fair price.
BEWARE of renting at this property you will not be able to access your storage unit beyond the office hours. She locked the whole place up so if you work at 9 to 5 you were just downright beat. Oh and holidays you can count them out too. I used my storage unit to hide all the Christmas presents for Christmas not knowing this Christmas Eve and Christmas. They weren’t even open we have to do Christmas after Christmas, so if you’re like every other hard-working person in a normal city that works Monday through Friday and sometimes on Saturdays, you won’t even have access to your own stuff oh and Sundays you can count that out that’s her day off she don’t come in
Clean, well kept, reliable. And Lisa who works there was a great help!
Lisa was very helpful and customer skills are amazing
Lisa was very well mannered and I appreciated her service. Nice lady
Great experience from Lisa
great experience with autumn!
I was impressed with this storage! It will get better.
Miranda and Lisa were amazing! Incredibly helpful and professional.
Lisa and Autumn are freat and helped me tremendously and I great appreciate their help!
Perfect location for my needs. Super helpful staff. Lisa I think and sorry I don’t remember the other one’s name. The elevator was broken so they allowed me to change to a unit on the ground floor all on a Sunday so pretty amazing service. The carts are so convenient too. Only reason I didn’t give 5 stars is the plastic across the top of my unit has stuff on if and I’d love to have a clean fresh one put up.
Pros: it does what it needs to.
Cons: business hours.
Set my arrangements up over the phone, had one thing reserved, came in and Lisa? offered a different thing.. Like everything was different. I couldn’t tell if she was trying to move me on her own accord or what but I didn’t take that space. Got the space I originally reserved and everything went smooth.
Thank you!
Ashley and Lisa were great! They carefully explained all my options to make sure my very specific needs were taken care of!
!
Mrs Lisa and Mrs Ashley answered all my questions and made me feel comforted.
Lisa Good customer service
Thanks for keeping my documents safe and dry. Thanks Lisa for you help.
Jerry Harrington.
Worked with Lisa and got what I wanted quickly
That Lisa is a keeper! Really knows her job. Public Storage on Main.
Excellent customer service from Lisa! Got it all done and very honest and informative! Thank you!
Ashley was very helpful
Lisa was amazing.
Heads and shoulders better than my experience at uhaul.
It is infested with mice and dirty and the staff are really rude and never wanna help
Absolute amazing customer service! Very knowledgeable and informative. I was assisted by Lisa and Mirranda today, both went above and beyond to say the very least. Would definitely recommend to friends and family!
I am waiting for onsite storage to be available in my building and am using Public Storage in the interim. Miranda and Lisa are the most helpful and very upbeat/friendly. Thanks ladies!
I want to give a HUGE shout-out to Lisa who works at the Public Storage at Main and Armour. She is FABULOUS!
I helped a friend of mine empty out her storage unit this past month. We visited Public Storage four times, and every time Lisa was on duty. She was very friendly and patient with all our particular needs--like having to get a new entry code and working around the upper and lower outside gate closures. She was extremely kind to my friend's very energetic and outgoing young daughter, asking her about school and answering her questions about posters and notices she saw in the office. Once, we needed 10 more minutes to finish loading up, and Lisa stayed past closing time to allow us to do that.
Moving is always stressful, and Lisa really helped us through the experience by being so easy to deal with, and such a great human being!
Many, MANY thanks to Lisa!
Lisa is incredibly helpful!
Lisa on 34th Main was great!!! Her customer service was excellent…thanks again Ms Lisa
Ashley and Lisa definitely we so amazing, very helpful with all my needs and questions, so glad I came here for storage
Ashley and lisa very great working with these ladies
Ashley an Lisa with the great customer service today
Ashley and Lisa were great!
I stopped by to inquire about a storage unit and Christie was the one I talked to. She was awesome and very nice. She talked with me and showed me some units, answered my questions and was very professional.
The customer service here is outstanding! Christi assisted me with everything I needed. She answered all of my questions and addressed any concerns that I had. She was very friendly and her assistance was much appreciated and very helpful! Thank you Christi!
Ashley was really helpful getting me moved in and showed me multiple units to get the right fit. Getting in and out of the storage facility was hassle free even with all the construction going on in the area. Thanks Ashley for making my experience great I will refer anyone who needs storage to this facility.
This is my 2nd time renting from them. So far we're off to a good start. I just like storing my items here.
I've rented from these people for some time and some of the people are super helpful nice and some are just downright bad people and just not the nicest the adjectives that come to mind I will not use here but some of the employees have been just straight up a holes and rude. But others have been quite pleasant. I know there was a manager there while back that was just I can't say anything but really negative things here so I won't.
I did not go there but I was standing by it though
Bianca was a wonderful worker. She was very informative and she listens very well. You can tell she knows her job very well. I believe she deserve a raise with the wonderful customer service she has. Just a heads up God Bless You.