Public Storage Self-Storage Units at 6560 Foxridge Drive, Mission, KS

RENTER BEWARE!!!! RENTER BEWARE!! PAY YOUR RENT ON TIME OR THEY WILL ILLEGALLY BREAK INTO YOUR UNIT AND TAKE WHATEVER THEY WANT!!! THAT'S WHAT HAPPENED TO ME!!! THEY STOLE MY $8,000 DIRT BIKE, JEWELRY, SWORDS, DVDS ETC.. I KNOW IT WAS THE MANAGEMENT BECAUSE AFTER I PAID UP MY BALANCE AND THEY FINALLY LET ME BACK IN MY UNIT, I FOUND THEY HAD CUT MY LOCK PREMATURELY AND THEY PUT STUFF BACK INTO MY UNIT THAT WASN'T EVEN MINE!! THEY DESTROYED MY UNIT!!! THEY NEVER CONTACTED ME ABOUT MY UNIT BEING BROKEN INTO SO I HAVE NO IDEA WHEN IT HAPPENED BUT THEY PUT THEIR LOCK ON THERE AND THEN MADE ME BUY ANOTHER ONE TO SECURE IT!!! THEY DO NOT CARE TO HELP IN ANYWAY!!! THEY DON'T HAVE CAMERAS AND THE POLICE OFFICER THAT I SPOKE TO SAID THIS HAD BEEN A REPEAT PROBLEM WITH THIS PLACE!!!!! I WILL BE PURSUING ANY LEGAL AVENUES I CAN AGAINST THIS PLACE AND THE THIEVES THEY HAVE WORKING HERE!!! IF YOU VALUE YOUR STUFF AT ALL, DO NOT STORE IT HERE!!!!!!

Ginger was so kind & very helpful! I was in & out so fast! Not all places are this kind & efficient!

Amanda was amazing!! She made it super easy to understand the process. She knew everything I had a question about. Thank you again Amanda.

Ginger was very nice

I like the app with its ability to open the gate with my phone.

Amanda did a great job of getting me set up. Would recommend this location

Easy, fast, convenient. Ashley and Brandon gave 5 star assistance. Thanks guys!

Brandon is a boss he took care me and made it so easy. Thanks sir.

Nice place. Friendly people here. Very clean.

We got stuck inside the gate. No one was there to help us get out and it was on a Friday at 4. On top of that when I was trying to contact someone to help us. I didn't hear back from nobody until that Monday. My boyfriend finally got it to open but now there's a lock on the thing he used to get it open. I just want to know what are we supposed to do if it happens again?

The monthly rate will change with little notice, and the increases are 25%+.

Most friendly and informative

Ashley was a great help for me and my family great facility 10/10 would recommend doing business here

Ashley was super easy to work with. I had some trouble with the online process and some questions so I came in to the office. Very friendly and knowledgeable. Answered all my questions and got me set up quickly

Great service at this location! We visited a couple of weeks ago and Brandon helped my mother find the mattress protectors she needed for moving! Thank you so much!

Shawn did a fantastic job. He was so helpful. 5 star. Give him a free dinner!! Please

Shawn did amazing and was very helpful and informative! He made my visit and renting so much helpful! :)

Great job helping me downsize units Brandon!

Brandon was awesome and very helpful!

Brandon is very professional and friendly.

Professional

Ashley just helped me and my friend, she was really friendly, knowledgeable and with a really nice attitude!!!

Took friend to get something out of his storage.He needed to see manager to gain access into his unit. Attempted to go into office for 30 or more minutes also called but to no avail.Someone should have been doing their job better.

Great customer service

This place is a joke!! They were broken into and didn't even bother calling me till end of the next business day. Didn't have any answers for any of my questions. Lady that was there was a sub from different store. She was very pleasant and she didn't know any details. Very very frustrating. Also they cut locks when only a few days behind. Along with not sticking with the " office hours " nnnoooo one is there to answer the phone. Or even let you into the office (cause they are not there, and gone home for the day.) So 2 locks now, stolen stuff And zero confidence in this place. I am getting the hell out of here!! Thanks for all the b**l s**t.

Tara was awesome she explained everything perfectly!

Can I store my 36 foot camper

Tara was a big help in getting us into our new storage unit....thank you

Tara was very helpful and explained everything well. Very friendly and 10/10 would recommend to my colleagues.

What a pleasant experience I had. Tara was very polite and extremely helpful.

I was greeted by Miss Bianca And she took her time helping me Get in to my unit She was amazing and very patient with me .

Very friendly very helpful

Very helpful and patient with me. Started with a 10X25 unit and then downsized twice, 10X10, and finally a 5X10. Buildings are clean, asphalt between buildings is fairly clean and picked up. Pleasant people to deal with.

STAY AWAY!!! I was a customer for YEARS. Last year, I asked them to lower my rate. I was paying $200/month while suffering through covid. They kept saying I had to pay on the first, every month, or they couldn't even negotiate with me. It didn't matter if I paid every month on the fifth or the seventh. If they didn't have it on the first, they wouldn't talk. The manager was unhelpful and unforgiving. I called them last week to tell them I was clearing out my unit and they still want me to pay $200/month though I cleared out in 5 days. Loyalty meant NOTHING here. I will NEVER rent from this company again. I gave two stars for the woman at the front desk. Kate, I think. She's wonderful.

Katy is very helpfull and nice person

High prices

Stacy ia awesome. Great place to store

Rachel is super nice and helpful!

Easy to get to off the highway. Hard to time it when someone is actually working though, always seem to be on break!

Great storage unit. Rachel is amazing to work with. Very professional and efficient.

Great customer service! Called to make an appointment and Katy took an early lunch to help me out! So awesome!!!

Katy is an absolute angel. So helpful and courteous. Great experience and professional business.

I had a good day they lady helped me a lot

Katie was extremely polite, professional, and helpful. Thank you Katie!

great prices, helpful employees!

Rachel was fantastic to deal with. Very pleased.

Great customer service! Stacy is amazing!

Excellent service from Stacy . Couldn’t have went any smoother!lovely lady to do business

Stacy was extremely helpful in getting me into a storage unit quickly. Make sure to call ahead as they're in high demand and you don't want to lose your spot. I've been using them for 3 months now and my unit has been safe, no water damage (despite lots of rain), and the property is immaculate. I will definitely recommend this storage place to others. Stacy has a very friendly attitude and it quickly felt like I was an important member of her community. Keep up the good work y'all!

Literally the worst storage i have ever rented. Never answer the phone or return messages. Stopped at the office many times during business hours and there was a sign on the door with a time for them to be back usually hours later. Units and property are disgusting, trash everywhere. Manager stacey has always been extremely rude and overall short and not helpful. The two positive things, the lady that rented me my unit and then the current assistant there was super helpful.

Stacy at public storage was very knowledgeable, personable, & helpful! The rates are good and the space was clean. The security gate was a plus!

Stacy did great!

Great experience getting set up online and in-person for my move in. Stacy is wonderful, very helpful, thorough and explained everything I needed to know having never rented a storage unit before.

Stacy was tremendously helpful with my new unit!!

Katy was awesome ad the storage unit was very clean!

Stacy is super helpful and funny! She hates Monty python and wants a goat. Don’t ask her if she’s from Australia. M

Offers great tips for pack and store with easy access!

Stacy is great. Incredible service.

The most professional retail experience I have had in recent memory. Stacy was flawless, reliable, fun, helpful and really smart

Amazing service! Stacy was absolute great with my moving in process! Highly recommend!!

The property manager Stacy is lovely. She quickly went through all I needed to know and showed me the unit as well as how to use the lock. Great customer service and wonderful conversation!

Stacy and katy are awesome,very helpful and professional.

Have rented at this facility in the past and just got a unit for winter storage of summer equipment. Easy access from the Interstate. Foxridge Dr provides quick access from two directions. Clean and very visible for safety and security.

Stacy. Is great!

Stacy was extremely helpful and explained the storage process well. Very friendly and made me feel at ease. Facility was well maintained.

Stacy was very helpful and polite, answering all my questions and explained everything to me quite well

Stacy is Great.

Great location and wonderful staff especially, Stacy!

Read the fine print ! But even if you don't Stacy will explain it to you thoroughly and in the simplest of terms. Easy process with clean and secure facilities. Recommended indeed !!!!

Got exactly the storage unit that I needed & the customer service that I received was excellent. Stacy showed me my unit, installed the lock & made sure that I knew how to use it. The paperwork portion took even less time than she was estimating. She was patient and very thorough when it came to the billing and check out procedures. Whatever she is getting paid, you should double it. One of the best jobs that I have seen in a while, promoting the company name. A job very well done.

Great experience. Shawn was extremely helpful

Stacy was awesome to work with and made the experience extremely fun.

Hello, I want to Thank Stacy for making my rental experience so easy today!! You were so kind and didn't make me feel like I was a bother or taking up your time. I hope your company values your customer service also!! Thank you once again for making my experience a GREAT ONE!! Best Regards, Angie

Great experience, friendly and good customer service. The manager Stacy will take care of you and answer all of your questions.

Great storage facility. I cant recall who signed me up initially, but she was very accommodating; showing me the various sizes and explaining pricing that would fit my needs. I picked the small one and was glad I did. Just enough space!!!! Every time I went to it, it was clean, no bugs or spiders, and dry. When checking out Stacy was very nice and professional, and made the end of rental experience hassle free.

Stacy made getting a last minute storage unit so easy and even enjoyable. Stacy was up front and honest about all of our questions and gave great advice for our storage. It was such a joy to work with Stacy and will use Foxridge Drive Public Storage in the future if needed.

Oh my gosh. This place is awesome. The service & friendliness of Stacey was exemplary. I feel so confident in keeping my stuff here. She's super conscientious, even swept the asphalt in front of our unit when she showed it to us. Fun to talk to and you really feel like she has your interests at heart. The unit was clean and access felt very well secured & supervised. I highly recommend using this storage facility; you'll be very glad you did.

Well kept facility and Stacy made the sign up and unit selection very painless!

Stacy was a huge help and very accommodating! We stored with this company 4 months and had not one issue!

Very nice facility, knowledgeable staff, great experience. Thank you!

We used this facility for over 2 years to store home goods and items we didn't have space for in our smaller house. The facility was always clean, the staff were helpful, and easily accessible. We would definitely use this company if we need extra storage in the future.

My friend and went into Public Storage to check prices for our move. The two employees working there were so helpful, very professional, and friendly. I am definitely glad we stopped in. Would recommend this store to everyone.

We worked with Stacy and she was up front about all of the costs and start up fees. She was very energetic and happy to help us. Would gladly use their services again if we ever need!

Stacy (Property Manager) was super helpful and friendly. She made sure I got the unit I needed and was great to work with.

Stacy was so helpful and kind. She is excellent at customer service and anytime we need a storage unit we will always choose this location because of her. Thanks Stacy

Stacy, the owner is awesome! She is very helpful and she lots of fun? She made our stressful experience with having to move that much more enjoyable.

Very helpful and straightforward, easy to set up a storage unit.

This is a great facility! Stacy was very friendly, and very efficient, and thorough. Made for a great experience!

Overall excellent experience! Very quick and easy to sign up online (with a pretty good move-in deal)! Stacy, the office manager, was awesome. She was so sweet and helpful and she made the whole process easy and effortless!

Great Manager Jeffrey & awesome workers definitely reccomend these guys😊😊😊

Stacy was amazing. Got in and out and set up my storage unit with no issues!!!

Stacy was great to work with!! Easy to set up.

Stacy was very helpful. Got a unit rented quickly and painlessly. Awesome!

Stacy was fun to work with and will take care of you.

Stacy is fantastic and runs a great shop. Would highly recommend.

Stacey was very helpful. She got me in the same day I applied. Into a very clean unit. Never had any troubles. Thank you all very much over at public storage on foxridge mission kansas.

I needed to upgrade from a smaller storage unit that I had for a while and stopped in with questions. Stacy, who is also the property manager, was very friendly and patient in helping me narrow down options. I'd definitely recommend stopping by if you need any self storage services in the area.

I am very pleased with my experience this morning! Stacy was the highlight of my day She made obtaining a storage unit fun and effortless! Will recommend Stacy and the Foxridge PS to my colleagues.

I reserved a unit online and set up the rental today without a hitch. Thanks to Stacy for the great service.

Good friendly staff

I needed a last minute storage unit and just happened to live near this location. The moment I walked into the office Stacy was smiling and welcoming me in and had answers to all my questions. She is so wonderful and disarming, you feel like you're talking to a friend you've known for years. I couldn't have been happier with my experience. Thank You.

Stacy at the Foxridge Drive location made my check-in experience quick and efficient. She made the entire process easy to understand, and I feel good about my belongings being safe at Public Storage. If you need help with anything, ask for Stacy!!! She's got all the answers :)

great service and Stacy is great!

My experience at this location was very helpful and excellent. The property manager Stacy was very cordial, helpful and friendly. I would defintely recommend this place to others.

Friendly staff. Good access hours. Would use again.

I got prompt and affordable service from the folks at the Foxridge Drive location Courtney personally walked me to the unit I rented , we inspected it, and she showed me how to use the lock systems. Couldn't ask for better. It's convenient, and easily accessible. Any time I need storage in the future, I'm coming to Public storage

I rented a storage unit here a little over 2 years ago. Since the day I rented a unit here there have been 3 LARGE potholes directly inside the gate (among others scattered throughout the lot) that are nearly unavoidable but have yet to be filled. For the past 9 months I have walked into the office multiple times and called corporate a number of times and with each interaction I am told they are "fixing the potholes in the next few weeks." Guess what? They've never been fixed. Not only are the potholes very annoying but almost 50% of the units have paint flaking off the doors. Since I've been a renter here my monthly payments have gone up 39%. I run my own business and understand prices eventually have to go up (39% in 2 years is a little excessive, in my opinion) but what annoys me is that Public Storage doesn't maintain their property with their increased rent. The employees I've dealt with at this location couldn't be nicer and I know these maintenance issues are out of their control. I'm not one to harp on "greedy corporations" but Public Storage isn't doing anything to avoid that title.

Courtney and Stacy were both friendly and accommodating. They were able to hold a unit for me that met my needs.

Stacy was an absolute delight. She is was helpful and kind. we had an amazing conversation and she took care of the business I had to take care of quickly and with the authority of someone that is really just great at their job.

Stacy is awesome. She takes care of things and handles business!

Old

Great staff to asdist you

Stacy the property manager is absolutely a gem! My wife and I were in need of a storage unit near our new home. And thank goodness we found her! She has made our move so much less stressful. We actually enjoyed renting a 2nd unit from her last week. Your the best Stacy. Thank you. The Burdolski Family

Stacy is just awesome. Always smiling, ready to help and professional. I highly recommend this storage facility to anyone.

Stacy makes my day every time I see her; I have storage rentals in other parts of town - but I actually drive to this location just to enjoy her conversation while she processes my payments. She’s the best!

Stacy made the entire process simple and worry free. She knew exactly what she was doing ; explained thoroughly what I needed to do now and in the future when I am ready to leave my storage unit. I could not have asked for a better experience!!

I went to this property after reading the reviews about Leslue & this location. She was so nice & knowledgeable

Very friendly and helpful staff. Great customer service. Would store again.

Stacy did a completely great job she made everything go by easily. I got in and out with no problem this is my first time ever renting a storage unit and she made everything completely fantastic I’m already happy. Thank you guys!!!

Tried to contact the district manager after an issue with check out before the new month started and I was billed and got no response. The bill was increasing 15% for this unit so I decided to move out. Gave them two days notice as they requested. Left the district manager Mark a couple messages about my account being billed after I had moved out and got nothing. I paid the fee to avoid any late charges but my crews and I will never give another dollar to Public Storage. There are better units out there for much better price. Save yourself the hassle moving out is a nightmare.

I got a great deal!

Stacy was the most amazing person to deal with ! Her personality made the business transaction just pure gratification! If you plan on doing business here please request Stacy.

Great Customer service. Extremely accommodating. Makes my move so much easier and pleasant. Took excellent care of my needs. Very pleased!

I moved out of my unit after the blizzard hit KC and Stacy made my moving out experience a breeze! She helped my movers and I safely remove snow and ensure that we could remove the items.

Needed boxes for moving, the manager was very enthusiastic and helpful in deciding what size boxes to purchase.

My experience has been very good, been here over 5 years and Francis is a very good employee she takes care of the customer's needs.

Have rented several storage units here thru the years and have always had a great experience. Reasonably priced, very helpful, and a convenient location. A special thanks to Stacy for her infinite patience and humor during our last transaction.

Simple review of this business: Great customer service, Clean facility, Good rates. Stacy, the manager at this location is professional, kind and courteous. She helped me find the best size unit to serve my storage needs, and at a "move in" discount special as well. The contract terms to store at the facility were explained and easily understood with no "tricks or deceptive" motives. I would recommend this storge facility to others and rate it 5 stars.

I had a great experience at this facility. I moved from California and Stacy assisted me in securing a unit that met my needs. She is the best! Professional, understanding, very helpful -- and she has a terrific sense of humor. I highly recommend this facility and hope you have the opportunity to work with Stacy.

Stacy was friendly and helpful with answering questions about my storage needs. The Mission location is clean and maintained well. I could tell Stacy takes pride in her work and making sure that she meets the needs of her customers.

I met with Kandice as I was looking for somewhere last minute to move my stuff. She was super helpful and kind, even though I was late to our scheduled appointment, and was great about explaining the processes and answering my questions. Do be aware, the asphalt is not well taken care of, so drive slow!

Nannette is very professional and informative.

Great, efficient service! Kandice is a 5 star manager.

Kandice was very helpful. She offered several storage options and the rental process was easy and quick.

Staff very helpful. Place could use some asphalt to fill in a couple holes, but no problems getting to stuff.

It was a great experience. Francis offered great customer service and explained the process clearly. I’m glad to have found public storage!

Great staff good atmosphere, great place to store your stuff!

Kandice is the best. Very knowledgeable and kind.

Great customer service from Ashley, who was helpful in finding the right unit for my needs and in completing the rental.

Kandice was great! She answered all of my questions about transfer from another storage unit at another location to this one. It's closer to me and I needed a larger sized space.

Kandice and Caitlin did a great job answering all of my questions I had about how self storage works as a first time storage renter. They seemed to be engaged, knowledgeable, and to care about making sure any questions or concerns I had were addressed.

The manager was very helpful and thorough, even though we arrived at closing time. Also very friendly with my daughter.

Super service from Kandice. Clean storage and very handy for our needs!

Kandace was a lifesaver!!!! She was very knowledgeable friendly in a pleasure to work with she really made it easy and took the burden off from underneath me. Thanks a million😀

Kind employees Kandice and Ashley stayed late to help me with my unit.

Kandice was very accommodating would definitely used this facility in the future.

Kandice was great. We were set up quickly and she was very helpful. The Storage unit looked good as well.

Affordable and excellent service!

I had a unit there for two years they jacked up the price twice

Kandice set me up with a perfect unit to keep my vehicle for a couple weeks in less then a hours greatly appreciated! Super helpful service

Kandice was super helpful in finding the right storage unit. The unit is clean and easy to access.

Kandice and olga were greatA! asked lots of questions ... place is super clean very helpful moving supplies right there as welll

Ashley & Kandice were friendly & answered all my questions

Can you store a car?

Kandice is so helpful! Space is secure and clean.

Kandice is an awesome manager. Great place to safely store your valuables. 5 stars!

The staff was very helpful in making my decision. I got the storage unit that I wanted. I would highly recommend them.

Kandice was super helpful and made the entire process quick and easy, as well as answered all my questions. Wonderful customer service!

Kandice the manager was great!

Friends helpful people

came in this location to get prices, spoke with kandace the manager she was super nice asked me some question showed me a space great deal clean property and awesome customer service will come back to rent space on monday

Took care of us to the fullest. Very nice and helpful. Thank you, Kandice!!

Kandice made our move in a very positive experience. She called to make sure we got moved in ok and was always happy to answer any questions we had. Mission Public Storage is highly recommended. Thanks Kandice!

Kandice was very helpful!

Kandice was very helpful and polite! Loved here attitude and professionalism.

I have been in my unit for 3 years and I have been very happy with every aspect of my experience renting at Public Storage! The property manager Kandice makes everything quick, easy and convenient. She called and notified me when I forgot to pay my rent so I wouldn't have to pay a late fee. She does a great job managing everything so I don't have to worry about my stuff. I have really enjoyed working with her and Public Storage!

This storage facility us priced right, in a good location, and I was able to pull right up to my storage space with a U-HAUL moving truck and unload without a problem. The staff was great to work with, they were fast and knowledgeable and made renting the space quick and easy.

Kandice & Nannette were lovely and made my wife and I feel right at home.

This is probably one of the best customer service anyone could ever ask for. Nannette was a great help although she stated that she was training, she did a very detailed job of explaining the requirements to getting a storage. She engaged in warming conversations to eliminate awkward client to customer moment. Pam was also great, she participated in the conversations and made sure the energy was positively good. Kandice was also present during my visit and together these 3 make a very strong team and would impress any client that walks through those doors. Great way to start my busy day, in my opinion all 3 of these women deserve a raise or at least a well deserved compensated gesture from management.

Kandice was very helpful in helping me select the right size unit. She was even kind enough to give me a follow up call to ask how my move went!

Fast and friendly, working with Kandice was a breeze. Great location and we were able to get our unit within minutes and start moving in right away. Also LOVE no contract. Only need to give a 2 day notice to vacate!

Kandice did an awesome job explaining everything and was VERY accommodating and patient with us! Keep up the good work!

A very huge thank you to Kandice for being so helpful when I needed short term storage. She was very nice and helpful to me and my family. She answered questions and helped us fill out all our paperwork. She also personally showed me to where our stall was and gave some great pointers in how to protect our items.

They are very unhelpful and rude and gave misinformation. It is better to just deal with U-haul at least they really care

Candice Hooked Me Up!!!!

Kandice. Awesome. Done right. The first time! :)

My husband and I came in to rent earlier last week and Kandice helped us quickly! She answered all of our questions and made the renting process very easy for us! She's an asset to the company and I plan on recommending everyone I know to this location!

Had a pleasant experience at public storage. Kandice was a huge help who gave me everything I needed to know in detail. Great place.

Kandice is amazing! I have been a customer since 2010. I needed to downsize and Kandice kept my name on a list and I got exactly what I needed! Excellent customer service, thank you Kandice!

Kandice was great to work with. She made renting a storage bay quick and easy. I would recommend Public Storage and her to anyone looking for good pricing and great service.

Michele was very helpful

Kandice was very helpful and efficient. Overall great experience!

Kandice could not have been more professional. Helped me find the perfect size storage, answered all my questions and got a very reasonable price! Thanks Kandice!

Pricey but good service

We just started with Public Storage and received wonderful customer service and assistance from Kandice! She worked hard to ensure the unit we reserved would meet our needs and stay within budget!

Candice very professional, helpful and courteous.

I just want to say that Kandice was awesome and went above and beyond to help me and was very polite and friendly.

I went to get a storage unit yesterday with this public storage. Kandice was extremely helpful and friendly. The storage unit was clean. She was great and helped make sure I got the best unit for the price. I would definitely recommend this storage to others.

Very pleasant experience. Deanna was very courteous, insightful and professional. Made the whole process very easy and efficient.

Kandice was very thorough and clear in showing and telling me about the unit I was purchasing

Great experience, Kandice was very helpful and professional.

Man, I truly can't say enough to describe what a great experience this was to work with kandice at public storage. I won't ever store with anyone else.

Cool

Deonna was our agent. She was friendly and had the answers to all our questions. I was not happy with the hidden fees. The unit was advertised at $63.00 a month, but there was a "one time" fee of $24 and mandatory insurance every month.

Not long enough hours of access

My first experience with storage space. Kandice was really nice and walked me through how everything works. Overall I've had no issues and I'll continue to use.

Kandice was great. She was very enthusiastic in helping us find the right sized unit for our needs. Great customer service. I would recommend this facility.

Kristin was so helpful little girl, very enthusiastic awesome customer service!. .thanks you a bunch. Marlene Hedrick.

Emily I believe was her name who helped me out so much, go through bad times and she helped me get a storage bin right away I leven showed me how I could get a smaller one if I stacked things the right way and I got a move in special and was in out office 15 min! Property very clean and easy to see from highway! If your needing space,great customer service then go here ! Def recommend to any one who needing to move

Emily has been wonderful, thank you young lady for all your wonderful service.

Great service every time...love the professional atmosphere...

Came this location because i seen from the highway, spoke with emily and she was great ! this girl knows customer service very friendly and helpful i wasnt ready to rent one just checking sprice but she made me a res and i will be back to rent ! If you need storage this is the place, super clean lit up well and security cameras

Kristin is cool

Terry's the man.

Good service and sharila was very nice and respectfull

Excellent service from Sharila Liggins. When i came in to check out storage space she was very helpful & polite! Really great customer service from her. Will definitely recommend this location to family and friends.

Received wonderful service from Emily the other day

Had a wonderful experience dealing Emily last week

Nicole was very helpful. I was so stressed with moving and packing etc.. Nicole was so upbeat and delightful it immediately put me at ease and it only took about 10 to 15 mins to get my spot which is extremely helpful during a hectic moving process. I really enjoyed renting!

OMG...Nicki is awesome...she knows her stuff...hard working woman...best customer service ever.

Nicole is always helpful, and professional every time I come in the office.

If you decide to give this business one dollar, you are taking a risk that you WILL regret. Not maybe, you WILL. 4 reviews...all with the lowest star rating possible. Do the math. Here are some highlights to consider: 1) The office itself should be condemned as a public health risk. Think instant lung cancer. You could literally tape an ash tray to your mouth/nose area and smell fresher air. They staff clearly smokes behind the counter. The Kansas Department of Public Health should be notified immediately. 2) Check-in: forget using online reservations. You will book for one rate, then encounter the old "bait and switch" scam. The rate you are quoted does not include the "special lock" they will add to your bill without your consent. Oh, and did I mention that it took me 1 hour and 40 minutes to complete the signing? That's right. And no chairs in the office. Plan on standing to the point of exhaustion. 3) INSURANCE. You'll be using it. See below. 4) LOSS OF GOODS: After 2 1/2 months, I showed up on 10/31 to remove my belongings. Upon entering the unit, I noticed an odor. After clearing away the items closest to the door, I noticed...wait for it... water damage. My bed, entertainment center, and several boxes were ruined. Soaked. Mildew/Mold. So, either there was a leak above, or water came in under the metal panels. Luckily, I have insurance. I plan on using it. I also plan on calling my credit card (Visa) to stop any additional charges. 5) STAFF: The nastiest group of individuals I've ever had the displeasure of interacting with. I gave them the courtesy of a call to cancel the unit and notify them of the damage to my goods. No return call...until... the next day, about 20 minutes after I called the insurance company to file a claim. Then, I received a call from the "Manager" who proceeded to lecture me. She not only did not apologize for the damage ("your stuff is not OUR responsibility...that's why you buy insurance!"), she threatened to charge me a cleaning and removal fee (and the threat that she will be contacting credit agencies to ding my credit report) for leaving behind the damaged items for them to deal with. I'm NOT going to haul once-pristine furniture that is now mold-infested, worthless garbage. While I was polite and patient, I was interrupted and addressed as "honey" with the snarky tone of a rude, miserable human being. In short- avoid them at all cost. In fact, do not rent at any of the Public Storage facilities in the immediate area, as they are owned/managed by the same despicable people. If you've had issues with them--- I encourage you to file a complaint with Johnson County, BBB, write reviews online, call their corporate office... THEN, contact your bank immediately, as well as your insurer if you experienced damage to your personal property.

Nicole was very perfessional and very helpful

I went into the store today to rent a unit nd Toya was so polite she has a great personality nd made my day.

The help I received was excellent. I knew exactly what I was going to pay, and was given a proper reminder when payment was due. Will use them again if the need arises.

Didn't even have a chance to actually even use the facilities. After one (rude) phone conversation with someone at the desk I immediately cancelled. After the fact the Manager handled the whole thing left happy.

Toya was really nice and informative. Thank you.

Nicole was so helpful. She was most importantly kind and detailed which helped me greatly. She was helpful and even took out extra time to help my Semi delivery driver get on and off the property even though it was very busy in her office she made sure we were taken care of and satisfied. This says ALOT about this business!!! Ive experienced many storage places due to my own business and line of work and this one by far was the best experience Ive had. She was great and the service was great!!!

The place is big enough for our big trucks. Good location and Nicole was great with customer service. Thank you again Nicole

Very unprofessional and inconsistent. Moved out after 2 months of their crap.

Tori was very helpful great service. i would recommend this storage:)

Extremely helpful and very courteous!!

I needed a storage facility at the last minute. I was able to reserve a unit online -- it really is as easy as the website says it is. Nicole called me to set up a time for me to see the unit and fill out the paperwork. She was efficient, friendly, and very helpful. Everything was explained very clearly. Wish all retail establishments had customer service like this!

My experience here was great. Nicole was very nice and made the process easy.

Nichole was verry helpful excellent service

My experience was awesome, autumn was totally awesome. She was respectful and polite. She took the time to help we with everything she was extremely helpful she. Any information I needed she had. Great customer survice. And more than helpful. One satisfied customer :)

Donny was an absolute delight. he was so helpful and polite. he was able to give me plenty information on the units and site. personally I felt comfortable talking to him. he was open and welcoming and had a smile on his face the whole time. he took the time to listen and help me with any and all my questions. BEST SERVICE I HAVE EVER HAD ANYWHERE FELT LIKE FAMILY!!!!!!

Nichols was awesome!

Great customer service from nicole

visited the site and had a very pleasant experience with Nicole and Amanda's customer service. they assisted me in every way possible, making the rental process very simple to understand.

Carolyn was fabulous!

Nicole was extremely knowledgable, courteous and made the entire experience painless. I would recommend this location for any storage needs. Thanks!

The process was easy and all of the information was given in easy to understand language. Nicole was very friendly and even pointed me to a comparably priced climate controlled unit. Very satisfied customer.

Nicole was very helpful!

Hi, I live right up the street. So when I go in to pay my bill, Nicole is always so friendly and sweet. She always has a smile on her cute face. Very helpful with all the customers.

The process to acquire a storage unit was very smooth. Nicole obviously knows her job well and is very professional and efficient is making the rental process painless. The entire process only took about 20 minutes.

Met with Nicole today to look into renting a storage unit. After discussing a number of options with her, I ended up renting a unit. Nicole was very helpful and professional and made this experience quite pleasant.

Met with Nicole this morning and she was absolutely wonderful! Very professional and friendly. Thanks for making it so nice and easy to get our unit. Fabulous job! :)

Best storage people

The people were extremely friendly, and helpful. The price was great, and I had no concerns. I would definitely recommend :)

I recieved outstanding customer service from Emily.

Nikki & Krystal helped me get a spot that fit my needs in a very timely & professional manor. I greatly appreciate their help

Nicole and Krystal made renting our first storage unit quick, simple and painless. We had a unit the same day and were storing our items in minutes. Thanks ladies for making it a great experience.

Nikki and Krystal are Amazing I will most defiantly be back thanx for everything

Nikki and Krystal were so helpful and attentive to all my needs overall great service

NIKKI AND KRYSTAL ARE AMAZING I APPRECIATE ALL THERE HELP AND FRIENDLY SERVICE WILL MOST DEFIANTLY SEND MORE PEOPLE THERE WAY..

I had a great experience at this public storage unit with Krystal and Nikki , their service was wonderful and they are very nice.

Great service, Krystal and Nikki were extremely helpful nd above all nice....loved my overall experience nd will send more ppl to thm

Krystal and Nicole were so helpful. I have rented previously at other storage places and by far recieved much better service here!

Great property. Manager Nikki is great, very helpful and a joy to do business with.

Great staff. Nicole was wonderful! Thank you for everything!!

PROPERTY MANAGER NICOLE, AND EMILY ARE ALWAYS PROFESIONAL ,VERY NICE AND FRIENDLY LADIES, THEY WILL ALWAYS GET MY FAMILYS BUSINESS THINKS FOR THE NO HASSLE ATTITUDE . WE LOVE THIS SITE

Love, love love the help I recieved from Miss Nikki. She was polite and very knowledgeable. Thank you all the assistance!!

The agents, starting with Miss Nicole, at this location are always courteous, helpful & professional. They behave this way even when there are challenges in their own day routines & lives. I appreciate their help very much Dr. Abba DuMaine