Public Storage Self-Storage Units at 6560 Foxridge Drive, Mission, KS

Amazing customer service by Ashley! She did an excellent job in handling my questions and taking quick action to get things resolved and in my storage unit in such a record time. I was very satisfied with her service and glad to be a new member of Public Storage! They also have a convenient app! Thank you Ashley.

Fernando was beyond helpful! Super nice guy with outstanding customer service!

Martez was amazing he was a great help I appreciate him so much

Amazing Service! Martez was able to help me resolve my issue Definitively recommended this place

I have been a customer of Public Storage for several years. I cancelled a storage unit on the 3rd of the month and was charged as I normally would be on the 1st. When I reached out to see if I could get a refund for the remainder of the month, I was told they do not do prorated refunds. You are essentially stealing from your customer. You all are going to rent that unit before the beginning of the next month. This business practice is SHADY. I will be cancelling my remaining unit before next month. Not that you care Public Storage but you have lost my business for life.

Ashley was great. Got me all setup. Very satisfied. Thank you

Alexis is such a doll and very helpful, informative and kind explaining the ends and out of renting a storage

Shawn was very helpful and kind.

Shawn was fantastic and got us into the right storage unit for the right price. Was quick and easy, would highly recommend.

Great customer service from Martez!!

We needed a storage for a month to hold some stuff for our move. Ashley was super helpful, informative, and just such a sweet heart. If we are ever needing storage in the future we will definitely be returning 10/10 would recommend Thanks again Ashley!!!

Kelly was great.

I had the pleasure to speak with Kristena earlier today. Very friendly and understanding woman. I look forward to moving my stuff there ❤️.

Kelli was a really big help and a kind representative of Public Storage.

I changed to a larger storage unit and Ashley and Fernando were great! I appreciate the quick service.

Ashley and Kristena made the rental process easy!

Just had a great conversation with Christina at this location and she was very helpful! She answered all of my questions and offered some good advice to help me with my move. I've had a unit at this location for two years and have always gotten top-notch service from the staff on site.

Kelli was super helpful Had a great experience

Such a disappointing company with poor customer service policies. I am giving a 2-star rating, but it should probably be a 1-star. We have been renting storage at this facility for years and they have really gone down hill. The facility is neglected and now you cannot contact them directly anymore. Their direct phone line claims that the office at 6560 Foxridge Dr is open on Saturday and Sunday from 9:30 am - 5:00 pm, but that is not true. I finally jumped through hoops with the 800 phone number and discovered they are only open by appointment. I left 3 voicemail messages and so far, none of them have been returned. They sent an email that they will be doing "work" on the building starting on Monday. They emailed that they have plastic available to cover belongings in the unit so they are not damaged. The problem is they are not available in the office to get the plastic. The agent who answered the 800 help line said I could pick the plastic up on Monday, but I work Monday and the construction is scheduled to begin on Monday. Where is the customer service? What will I do if my belongings are damaged? My advice is to not rent here if you are looking to have a company that supports their customers. Once you move in, it is expensive to move out when you discover that Public Storage does not offer great customer service.

Ashley was great!

Love this place ! Clean , friendly, nice. Ginger is so nice love, love, love!!!!!

Ashley is great very helpful and very friendly makes it hard to wanna leave.

Today at Fox Ridge public storage in Mission Kansas. I was assisted by Ms.Marcia. she was so helpful in so many ways. She was so Friendly and most eager to help me in my situation. THANKS MARCIA.

Fulton was awesome! I checked out my unit and he ready to help right away, I rented for 5 months and everything was easy and convenient.

Ashley had amazing customer service…made the process so easy and incredible and answered all my questions! ….

Fulton was so nice and helped me out even though they were almost closed and the day before when I called they lady on the phone was very sweet. good experience!

Great service

the people who work here are rude and pass judgement on people very easy. they don't listen and you might waste your$as me and my husband did

Smooth move in very helpful on the phone setting it all up so my medical aid was able to just go to my unit and move stuff. Happy starting my 2nd month.

RENTER BEWARE!!!! RENTER BEWARE!! PAY YOUR RENT ON TIME OR THEY WILL ILLEGALLY BREAK INTO YOUR UNIT AND TAKE WHATEVER THEY WANT!!! THAT'S WHAT HAPPENED TO ME!!! THEY STOLE MY $8,000 DIRT BIKE, JEWELRY, SWORDS, DVDS ETC.. I KNOW IT WAS THE MANAGEMENT BECAUSE AFTER I PAID UP MY BALANCE AND THEY FINALLY LET ME BACK IN MY UNIT, I FOUND THEY HAD CUT MY LOCK PREMATURELY AND THEY PUT STUFF BACK INTO MY UNIT THAT WASN'T EVEN MINE!! THEY DESTROYED MY UNIT!!! THEY NEVER CONTACTED ME ABOUT MY UNIT BEING BROKEN INTO SO I HAVE NO IDEA WHEN IT HAPPENED BUT THEY PUT THEIR LOCK ON THERE AND THEN MADE ME BUY ANOTHER ONE TO SECURE IT!!! THEY DO NOT CARE TO HELP IN ANYWAY!!! THEY DON'T HAVE CAMERAS AND THE POLICE OFFICER THAT I SPOKE TO SAID THIS HAD BEEN A REPEAT PROBLEM WITH THIS PLACE!!!!! I WILL BE PURSUING ANY LEGAL AVENUES I CAN AGAINST THIS PLACE AND THE THIEVES THEY HAVE WORKING HERE!!! IF YOU VALUE YOUR STUFF AT ALL, DO NOT STORE IT HERE!!!!!!

Ginger was so kind & very helpful! I was in & out so fast! Not all places are this kind & efficient!

Amanda was amazing!! She made it super easy to understand the process. She knew everything I had a question about. Thank you again Amanda.

Ginger was very nice

I like the app with its ability to open the gate with my phone.

Amanda did a great job of getting me set up. Would recommend this location

Brandon is a boss he took care me and made it so easy. Thanks sir.

Easy, fast, convenient. Ashley and Brandon gave 5 star assistance. Thanks guys!

Nice place. Friendly people here. Very clean.

We got stuck inside the gate. No one was there to help us get out and it was on a Friday at 4. On top of that when I was trying to contact someone to help us. I didn't hear back from nobody until that Monday. My boyfriend finally got it to open but now there's a lock on the thing he used to get it open. I just want to know what are we supposed to do if it happens again?

The monthly rate will change with little notice, and the increases are 25%+.

Most friendly and informative

Ashley was a great help for me and my family great facility 10/10 would recommend doing business here

Ashley was super easy to work with. I had some trouble with the online process and some questions so I came in to the office. Very friendly and knowledgeable. Answered all my questions and got me set up quickly

Great service at this location! We visited a couple of weeks ago and Brandon helped my mother find the mattress protectors she needed for moving! Thank you so much!

Shawn did a fantastic job. He was so helpful. 5 star. Give him a free dinner!! Please

Shawn did amazing and was very helpful and informative! He made my visit and renting so much helpful! :)

Great job helping me downsize units Brandon!

Brandon is very professional and friendly.

Brandon was awesome and very helpful!

Ashley just helped me and my friend, she was really friendly, knowledgeable and with a really nice attitude!!!

Professional

Took friend to get something out of his storage.He needed to see manager to gain access into his unit. Attempted to go into office for 30 or more minutes also called but to no avail.Someone should have been doing their job better.

Great customer service

This place is a joke!! They were broken into and didn't even bother calling me till end of the next business day. Didn't have any answers for any of my questions. Lady that was there was a sub from different store. She was very pleasant and she didn't know any details. Very very frustrating. Also they cut locks when only a few days behind. Along with not sticking with the " office hours " nnnoooo one is there to answer the phone. Or even let you into the office (cause they are not there, and gone home for the day.) So 2 locks now, stolen stuff And zero confidence in this place. I am getting the hell out of here!! Thanks for all the b**l s**t.

Tara was awesome she explained everything perfectly!

Tara was a big help in getting us into our new storage unit....thank you

Tara was very helpful and explained everything well. Very friendly and 10/10 would recommend to my colleagues.

What a pleasant experience I had. Tara was very polite and extremely helpful.