Public Storage Self-Storage Units at 9820 Holmes Road, Kansas City, MO

I love the idea of me opening my storage from my phone without ever getting out of my car. However, this location needs a better system for customers to get ahold of staff since they’re never on the premises .

Tonya.... Absolutely the best storage rental manager I've ever met... She's courteous. Conscientious and always does a great job. Answers all my questions perfectly. I would highly recommend calling Tanya and asking about storage units if you're in the need.

Horrible experience. The place is not secure. There is a hole in the back fence and my trailer was broken into twice. My rent went up 37% in 18 months. The staff allowed someone to place a damaged car 2 feet into my space and it didn’t move for a year despite my requests. Lastly I vacated my space on the first of the month and missed notifying them by 20 minutes so they charged me another month’s rent. When you ask to speak with someone in charge no one steps forward. I left a message and no one called back. Store you stuff somewhere else.

Tanya was so professional and kind! She went out of her way to make the storage removal process easy for us. Tanya put the customer first and was a joy to work with. I highly recommend this storage complex. Thank you, Tanya!

Tanya was AWSOME! Thanks for all your help!

Wonderful experience at Public Storage at 98th and Holmes Rd. Unit manager, Tanya, assisted me and was totally professional, courteous and knowledgeable about the facility. I've rented storage at many locations across the country, and haven't previously encountered anyone as helpful as Tanya. The facility is clean and the units I looked at were all in great condition! I highly recommend this location. While visiting my storage unit I needed assistance and Tanya was again very helpful. Public Storage is lucky to have such an excellent employee at this location!

Tanya was wonderful! She was very helpful and super sweet! Thank you, Tanya! And thank you, Public Storage!

Tanya was a huge help

Do not do business with them I moved out my unit October 26th they didn’t mark my unit vacant until November 9th & wants me to pay for November even though my things was moved out Oct 26th. I didn’t even know they tried to charge me for Nov until a collection agency called me

how much for a month

Tanya did an awesome job of getting me set up with a storage space!

Front desk staff is awesome. I had a personal concern and she addressed it and assisted above and beyond her duties I'm sure. Very impressed!

I booked a 10x10 unit online, when I got to my unit it was a single man door, and also not truly a drive up unit because there was 6 feet in between it and another building. I was not given the option online for a roll up door either. My couch won’t fit through a single man door. When I called and transferred units for a roll up door, the property manager told me it was $26 more a month which was fine with me. When I went back to the property, she said it was $44 more a month and that she mis-quoted me the online booking price. Transferring units is not something you can do online, and she said in person booking prices are more expensive. She encouraged me to call the 1-800 number to receive the online price since I originally booked online. When I called, they said they could not honor the online price and because I transferred units, I was unable to receive a refund. Such poor customer service, rent elsewhere.

Very Friendly, and helpful. Liked the customer service.

Great service friendly guy

been storing here for a while & Michele has been a great help!+

She’s great 😊

The girl working there was so helpful even tho she was extremely busy. And someone or someones stole all the carts so its really hard to move anything in or out...So whom ever stole the carts bring them back.you make it hard for everyone......

Becky was awesome!

Becky, was wonderful she called on a reservation and was able to show me the unit in fifteen minutes. I love this place and feel my items are safe.

Nathan was super helpful and helped me find the right sized storage for our needs.

This place is so unprofessional they will mess up your reservation and then when u arrive will tell u they can’t fix it Na will charge you more but yet has a big sign that says 100% customer satisfaction. The worst service I ever had!!

Not secure! Waste of money! I had my catalytic converter stolen while my vehicle was stored in this facility. Called and left a message and moved my car elsewhere. Talked to the weekend manager and she couldn’t help me other than to move me out. She said she’d have someone who could help me call during the week. No one called or returned my call when I left a message later that week. Very disappointed. $1100 disappointed. As a follow up I never got a call regarding this incident after repeated calls and messages left. I filed a police report. It would have been nice if they could have tried to help at all. As you can see after months they haven’t bothered to reply here.

66th & Troost location has not had anyone in office "regularly" for months - the Toya lady who was there did not want to take my or another lady's payment - said do online & was nasty to us both. Often no carts to move stuff, filthy elevators & floors not clean. Took months to fix entry doors - had to back in exit ones. Homeless rent/ living in units there. IMO his place needs more than 1 or 2 people for it's 900 units - poorly managed compared to their other locations like 98 & Holmes one!

Service was amazing!!!!! Recommend to friend and family

Kent was great

Great rental experience

Both Becky and Nathan are always helpful and professional when I talk to them when I pay my bill. I rented a space after my mom passed away and I don't have room for all the sentimental items. Things have been there for about 3 years. Another time I rented a larger space from them when I was redoing my basement and another storage business would not give me the larger size that I needed. I didn't have any problem getting the right size for my needs from them Public Storage. I appreciate them.

Customer service was amazing! Units are clean and free of smell, as well as the grounds. Prices were better than average - but depends on capacity. Finding one with low capacity brings the price down and promotes great deals to fill units.

Great family service

Becky was very pleasant and helpful. Wonderful experience!!!

Great storage company

My reception on checking in so far has been horrid. Did all paperwork on line and the employee on site is rude and upset with me for just showing up. Been here 10 min so far and all she done is type. She has not asked me for any info yet. Curt and rude.

Leaky unit.

Nathan helped me find the right space

Becky helped she was amazing and she took her time to explain what was needed and checked if we needed any other assistance!!!

Nathan helped find a space

This place was awful. I rented from them for less than two years . Within that time the rent went up without notification twice. My bank would not allow automatic payment because they thought it was a fraudulent transaction. My locks where changed while I was working out of state and when I returned to gather my belongings a note was written inside the unit. “Your mom is a pack rat”, expecting my son to pick these items up. To finalize the deal items were missing from the unit including a crystal cake plate top trash cans Christmas wrapping paper and shoes. Idk what these folks where doing. Smh

Nathan did a good job helping me

I always chose Public Storage. I've dealt with 3 different locations & my favorite out of my 3 is the one on Holmes. I always come back to this one because I love the service here. Nathan is very professional, honest and friendly.

Nathan did a great job setting me up with a storage unit. Smooth, easy transaction.

Nathan is AWESOME!! I have rented storage from him for business and clients on multiple occasions. He is very knowledgeable about his facility, he is friendly, prompt and helpful. I love the drive up ability for easy access and like that the staff is onsite.

Nathan was great

Nathan helped me find a space, was great

Had a very nice 👌 experience with Public Storage. It was easy to apply for a storage locker online. Their website provided locations, locker sizes and prices. The prices were very competitive with other storage sites. Was able to find what I needed and was satisfied with the site. Would gladly 😏 recommend to anyone looking for storage space.

Becky and Nathan were OUTSTANDING. We were in a pinch and they helped us find the right size space quickly and juts all around very helpful and accommodating

Have had nothing but a great experience at this Public Storage. I contacted several locations before choosing this one and am happy with my decision. The staff went above and beyond to take care of my requests. They are always friendly and personable. The location is safe and well kept! Highly recommend!

Kay was great!

Best storage unit in town!

Nathan helped us and gave us awesome service. The facility was clean and feels secure. Very happy I went with these guys.

After paying a my bill on time and going to get things from my rented unit I was denied access through the gate. I spoke with the worker who pulled my name up on her screen. Fortunately, I had my paid receipt with me. She discovered that my name had been my name had been misspelled.Although she was apologetic and respectful on another visit on my daughters behalf who also had rented a unit I experienced some of the WORST most DISRESPECTFUL CUSTOMER SERVICE in resent years! This after suggesting that the spelling of her name be double checked. I was asked to leave and when I asked for the number of the district manager he pointed and said “it over there.” This guy seemed to be indifferent to my kind.

Nathan helped me get a space quick when I needed a spot to park my trailer fast! Top notch!

Nathan was a great help

Nathaniel helped me find a space that was perfect

Becky made the process quick and easy for me. First time renting a storage space and she explained everything simply and her customer service was immaculate. Would definitely recommend to anyone looking for a storage space!

Thank you for the Great customer service latoya!!

what size storage units do you have??? What are the prices for a 10 x 10, 12 x12, ect.

Nathan helped me find a space

Great service. Nathan was very helpful with what I needed.

Nathan helped me with my storage

Nathan was very helpful, nice and had me in and out in no time!!

Price increase twice within 1 year

Nathan was very helpful...Fantastic customer service.

Nathan help me find the perfect size space. Appreciate your service

Great service, Nathan is a big help... God Bless

Pam, the manager was great! Helpful and direct. Great experience for me.

Latoya was kind and knowledgeable. Made the process very easy. I recommend Public Storage.

Nathan helped me find a space

Great and friendly help!

I received excellent customer service from Becky! She made the whole process smooth and stress-free

They're "adjusting" their pricing, the email says. Why not use plain English? Anyway, I'll be adjusting my patronage to somewhere else

This place has all the packing supply that I needed to make my move great. Thanks Becky for helping me!

Nathan helped me

Nathan and Becky did a great job helping me out reserving space for my vehicle, will refer others !

My family has used the Holmes site for storage off and on for several years. Nathan is always polite and professional. Highly recommended.

Latoya

I received excellent service today from LaToya at 98th Holmes location. Thank you LaToya 😊

Nathan and staff were awesome to work with. Always friendly and helpful!

Nathan was very professional, helpful and efficient. Keep this guy around

Super friendly people! Clean and safe.

Great place. They have storage will recommend

Boxes, tape, storage it's amazing.

Great place Nathan iis always helpful

Nathan helped me find a space that works perfect

They are knowledgeable, helpful, and professional.

Fast friendly service. Good pricing. Latoya was very helpful

Latoya was very helpful. Very professional. Explained everything perfectly.

Becky made the process easy and quick. She was knowledgeable and friendly. She gave us a tour on the golf cart, it made my day. I enjoyed talking to Becky a lot. I hope I see her again!

Latoya Robinson was very friendly and helped me get exactly what I needed. I have used public storage before and because of the friendly and helpful staff I will continue to use them!!

Becky was GREAT!!!!!! she was really helpful, just excellence at its best. Thank you for all your help!

The property manager, Nathan, was very kind, professional and helpful. Thank you, Nathan.

Nathan has helped me on many occasions, I have found him to be punctual when i needed to come in and pay, or gain access and forgot my code. He has even showed me different size units so i could save some money. thanks Scott Winokur

Staff is nice and helpful. Thete have been no lights sice i started renting. That was 8 months ago. They keep saying they're going to be fixed but eight months to fix the outdoor lights come on doesn't matter so much in the summer but it sure as heck matters when the starts getting dark earlier pretty creepy in there night felt like I got half my storage money just blown away to nothing because I couldn't stay there after dark

Latoya was very informative and patient with my questions. This location is very convenient.

Latoya (24217) at the Public Storage did an amazing job setting us with a storage unit and offering other products that helped make our move easier!

Nathan hooked me up. Very kind and helpful.

Nathan and Latoya helped me find a storage space

There online prices was ine thing when I booked I got there they up the price and management never returned my calls about it.

I must tell you of my most Delightful experience I had in procuring proper storage from an absolute WONDERFUL sales proprietor named young Nathaniel. I was hesitant at first to upgrade to a larger facility to store my household belongings that have temporarily been displaced from House Nero as our home is dealing with renovations. Upon completion of the most WONDERFUL business transaction young Nathaniel was able to show me amble packaging supplies to protect and store my belongings. Most DELIGHTFUL. Would recommend. Wish I could give 10 Stars. I am indeed in your doubt fine sir!

I was so frustrated and Becky gave me the best service! Keep her she is the reason I will refer others!

Nathan and Toy were awesome. Got me into a space that fits my needs. Super friendly totally recommend!!

I like everything but no lights at night for 4 months now

Nathan helped me get a storage unit. He was very helpful with the sign up process as well

Becky stayed late and helped me fix my online reservation. Then made sure to help me find the right size for my needs. She explained all the details of service thoroughly. She did an amazing job helping me and other customers at the same time. Awesome service !!

Would absolutely use these guys again. Very helpful.

T and Nathan were very helpful and polite. They helped me decide which size storage I needed. Overall great experience.

Mate help me find a space

Clean location and convenient. Right off the interstate.

Nathan got us into a storage unit and we were in and out in under 15 minutes!

Nathan helps me fine my space.. he's great

Nathan is the best and very helpful. I recommend this facility to anyone.

Convenient and friendly staff.

They had a great move in deal and friendly staff. Would use again for sure!

Nathan helped me find a space

Nathan was a great help

Clean

clean property with quick & friendly customer service.

Becky was amazing! She was very knowledgeable and friendly. I feel like my belongings are in a safe and secure facility.

Used this storage facility for one month between moves and it worked out perfect! Only $50 with the discount and no contract. Hard to find a place that lets you rent for just one month at this great of a price! Friendly staff and secure process to get in and out of the complex and the units. You do have to buy one of their locks, but it was worth it and I kept it for future needs.

Nice well lit facility. Secured entry.

Nathan was great. I’ve had a great experience with public storage

Nathan helped me find an amazing deal and the service was great! Nowhere else even came close. Will definitely use again!

Thank you Nathan for making it quick and easy for me!! Appreciate it.

Nathan was very helpful and efficient with my move in process.

Nathan is a standup manager. He is honest and customer focused. He explains all of the policies, promotions, and accessories in detail. The office is small but features many moving necessities. The Holmes Road location appears secure and well maintained.Their prices are comparable to other storage communities but they feature more relevant promotions. This is my second time conducting business at this location. The first experience was only for thirty days this time the duration will be longer.

Nathan was great to work with!

Paid my bill here for another location and that streamlined my process

Nathan helped me find a space

Becky got me set up and she was very, very helpful. Highly recommend.

Nathan was wonderful. No issues excellent service.

Nathan helpful

Becky, and Nathan were very helpful and pleasant to work with, I would recommend this location, thank you, big thumbs up to both of them.

Most happy with Manager, tour and location of unit.

Nathan was cool

Nathan helped me today with storage he is awesome!

Nathan helped me !

Nathan was very friendly and helpful

Thank you Becky and Nate, you guys are awesome and also the reason I choose Public Storage for our storage needs. I plan on being a long term tenant.

Becky was very helpful and explained everything so I understood what all the rules were. Also the payment process was explained well Becky did a great job

The rental process here was quick and simple. Becky explained everything well and even gave tips on how to properly stack and store my things in the space. She was super friendly, sweet, and professional!

Nathan was very helpful and informative!

Nathan was great!

Wish the gate keypad could be accessed from your car but great storage facility overall.

Nathan helps me a lot... Thanks Nathan for everything

Becky’s awesome!!!!

Excellent customer service. Nathan was awesome!

I had an employee named Becky show me around, she was very honest and straightforward, friendly and helpful. Love this place for storage

Nathan was awesome!

Nathan was helpful, succinct, and polite. Thanks!

The property manager Nathan is very professional! He makes sure you are taken care of!

Excellent service. No problems ever and so clean. Thank you for being a great storage center. Manager Nathan is the best.

Nathan was awesome!!!!! Made me feel so comfortable leaving my grandmothers things here. Totally went over everything to make sure I was cool!!!! Never used a storage place before but I think this will be cool!

Nathan helped me!

They keep it clean ,I'm very good protection which are property

Nathan was very professional and helpful!

Safe and secure! Nathan will take good care of you. Very helpful and makes sure you get exactly what you need!

Nathan help me.

Nathan helped me, and made my day!

Nathan is very helpful and works with you to have the best fit for you.....

Good space for storage at a reasonable price.

Quick courteous service. Reasonable rate.

Thanks to Nathan! !

This is a facility that I have been using for a couple of years. Their customer service is excellent and in particular Nathan has been of great help on several occasions.

Nathan really helped me out.

Excellent customer service. Very helpful

Nathan helped me was great

Great customer service. Becky was helpful

Nathan helped me... Very helpful!!!

Nathan was extremely helpful in getting me set up with the right size storage unit! Thanks!

Very professional and courteous service. Nathan was very helpful and professional. Thumbs up for this location

Nathan helped me real nice guy.

Nathan called me the next day to confirm my reservation, however I made a mistake he helped with correcting my mistake and gave price quote that fit my needs. Becky was very helpful and very professional she made things easy ⭐⭐⭐⭐⭐

Nathan was very helpful today in showing my husband and I what was available and explaining the cost of the different units. He also showed professionalism in handling more than one customer at a time in an expeditious way with courtesy.

Nathan helped me. He was very kind and professional!

Nathan helped. Wonderful service!

I rented from Nathan today, he made it a very quick and easy process!

Excellent service

Nathan made the stress of divorce and having to downsize much less stressful. I was impressed. Thank you for being so kind while I am going threw this tough time

Very pleasent

Nathan and Becky were the best help with all out needs

Nathan was great very professional and got me a better deal awesome I recommend

Nathan helped me

They don't falsely advertise 24 hour access like the other "orange storage company.

Nathan was amazing!!! It was easy and simple.

Nathan took care of me

Quick and easy. I'd recommend it. Thanks Becky

Real good service!

Nathan helped me and it was great!

Great service e Great service

Nathan was awesome to work with! Very informative and helpful!

Becky was very hands-on and knowledgeable she was patient and she treated every customer with care

Nathan was very helpful in getting my storage space setup.

Avoid this place at all costs! Our trailer was stored here and was broken into about 6 weeks ago along with a couple of units. Company acted like it was no big deal. Last night it was actually STOLEN from the place. Their comment, "We are a storage facility...not a security company." They will not do anything about it yet you have to have a code to get in/out?! At least let us look at the video tape? Nope! On to insurance and to try and get our refund from PS since we paid 6 months in advance. AVOID AT ALL COSTS UNLESS YOUR ITEMS DON'T MATTER TO YOU!

Nathan was super stellar and he really helped us out through a rough move. I was super spacey but he remained very attentive. Really affordable too :)

Michele is such a great asset to a great company Public Storage.

Michele is an Angel, PLEASE LORD BLESS HER WITH THIS PUBLIC STORE !!! YOUR WILL BE DONE... AMEN & ASHAE ' !

Michele was great. Sold me merch! A++

Awesome experience with Michelle and Josh!!

Move in was super easy.

Great thanks

Great place. Recommend place and manager Josh

Great Customer Service. Very Informative.

Been a customer for 20+ years, never an issue, always felt safe and secure. Staff is always one of the best things about storing here. would recommend to anyone.

they were very helpful and knowledgeable.

Excellent customer service! We highly recommend Josh!

great place

stored here for years great place

Excellent safe and secure

Love it here. I've had nothing but a great experience with them!

Great service

My Mom rented at this place about a week or so ago. Place helped her save money and get in an even bigger space then she had reserved for less than what we were expecting to have to pay. Would recommend this place.

My boyfriend and I just got a parking space to keep our truck there. The place has been very helpful. Very secure, clean, and professional. Thank you for the help and giving us a place to keep our vehicle safe.

Getting ready to move out of the area, this place has been great so far. Bought several supplies I've needed to help with the move and they have been very accommodating in making suggestions and helping me out. Looking forward to doing more business with them in the future.

This is a great place, Kristen helped out my sister and I when we were looking for a place, and the other manager (Josh?) has been very helpful as well. Thanks Public Storage

My experience has been a very good one ,there is a very knowledgeable and informative employee that I would like to thank for that and his name is Josh, I do intend on recommending your company too others Thanks again Josh!!!

When my sister passed away, we stored all of her things at this location. The manager Josh has been helpful, understanding, and friendly. He is knowledgeable and goes the extra mile for his customers.

I'm a first time customer and i got to say that it has great customer service and the employees are friendly and very professional . this is why i'll rate it a five star. I highly recommend this place to friends.

We needed truck storage with short notice and this location had a spot for us. The location is close to our office and is very neat and secure. The manager was great; very professional and helpful even though we showed up 15 minutes before closing! I would recommend this location highly.

Thanks Bobbie Carter for the awesome visit.

The on site manager was amazing and very helpful with boxes and moving supplies and the prices were great too

Fell on hard times but still nice and helpful

Great experience! Will recommend!!

My mom moved into this place over the weekend, the guy was great help and helped us to make sure that she wasn't getting something too big. He seemed to be really sincere and nice. Good Customer Service!!

This place was great, the manager Josh was nice and was always helpful and friendly. Even offered suggestions on how I can store more in a lesser space to save money.

A+ Service. Thanks

Our Charity has stored here for years, the staff is always extremely professional and friendly

Great experience storing company inventory. The staff at this location is very friendly and very helpful.

was looking for a storage facility off of 435 near my work. The location was nice and the worker was very polite and helpful.

Recently moved in, they were great service then, guy at front desk had three other people there renting at the same time, he never lost his cool and was friendly and upbeat the whole time. Even when I came to let them know I would be leaving after less then a month, he was still friendly and trying to save me money. Would recommend to anyone.

Came in to get information and look forward to renting a storage unit real soon. Thanks to Josh for tolerating me with all kinds of random questions :)

I used to rent here but still come for supplies. Great place and the manager is always nice. They helped me at a bad time and life and were caring and understanding.

Company is ok, people that I've dealt with there have been great, my company has been storing there for years

Recently rented, great service from the staff, treated my things good and kept me posted on going ons. Recommend, Josh was a great helping moving in and moving out

my experience at this property on Holmes Rd. is welcoming... i come in and pay for my unit and then I'm on my way. the property manager josh was very detailed when i first came to rent on this property a few months ago and when i come in to pay on my unit he is very pleasant and nice. In my best opinion i don't see why any one wouldn't come rent from this property even on rainy days like now, my personal belongings are safe and dry. so i thank you public storage for giving me peace of mind and a place where i can store my belongings.