Public Storage Self-Storage Units at 9820 Holmes Road, Kansas City, MO

Tanya was super friendly and helpful always happy to be there and help everyone out

Tanya was awesome and professional!! Good attitude and upbeat. Will use again!!

I would recommend this unit to anyone I haven't had a problem with this place and Tanya was always helpful with anything that I needed I wouldn't go anywhere else. Tanya always helps with questions and makes it a very easy transition to move in and out of the unit I was grateful to meet her as I was worried about storing my things away from me from past experience from other storage properties.

The best customer service hands down. Thank you Tanya!

Tanya was great! Thank you for your help!

Great customer service from Tanya.

Never rented a storage unit before was a little nervous but Tonya behind the desk made it painless and quick I will stick with them for awhile.

Awesome Service in my personal opinion I have several storages across the United States there not a property manager liken Tanya the manager at 9820 Holmes rd Kansas City mo 64131 if you all haven’t given her raise you should Expeditiously

Great customer service from the property manager, Tanya. Thank you!

Great customer service from the storage site manager, Tanya! Thank you!

I don't normally take the time to give reviews because who has the time?! However, I'm taking the time to put the spotlight on a well-deserved employee/Property Manager at Public Storage, located on 98th and Holmes Rd in Kansas City, MO. Tanya, you are what every irreplaceable employee is made of!! You are truly a wonderful person who goes above and beyond for her tenants! Public Storage is more than lucky to have you as a Property Manager!! Thank you, Tanya! Well, I needed help again and, like last time, I received excellent customer service from Tanya! Thank you so much!! Another 5 stars!!!

Tanya was great!

Awesome help tonya thank u

Thank you for your help, Tanya! Great service and a great place!

My experience with Public Storage was excellent due to their wonderful manager, Tanya. She was extremely helpful and made the transition of moving a much more pleasant one! Thank you, Tanya!!

My experience has been a great one! I want to especially thank the manager, Tanya, for being so helpful and friendly! Thank you, Tanya!

Tanya was great

Tanya was the best and very professional property manager at public storage.

Excellent service

Tanya was a great help while I had my belongings at her facility!

In case folks don't have time to read this entire review, I want yal to know that this facility SUCKS. They have shady employees who are in cahoots with thieves who rent the smallest unit they can, and they will cut the lock off of your unit, put their lock on it, and raid you for all of your belongings. Full review below for those who have time: I think it's amusing how the owner can respond to the positive comments that have been left in the past week, but they're refusing to address my mother's review concerning one of the recent (not the first of its kind) break-ins to occur at the beginning of this month (March 3rd, to be exact). My mother has contacted one of the district managers, Mark Weigum, several times via phone and has yet to get a response. I emailed Mark and the other district manager, Robert Pfuetze, last Friday, 3/8, and they have yet to respond. From what I've gathered from their LinkedIn accounts, as district managers, they oversee operations and customer service and supposedly ensure compliance with company policies and standards. Based on the fact that my mother's unit was raided by meth heads who appeared to be in cahoots with Tonya, who works the front desk, it doesn't look like either Mark or Robert are performing to that standard which means they don't have their customers best interests at heart. As I mentioned in my email, people are already struggling in this economy. Then, they use their hard-earned money to do business with companies like yours advertised as safe solutions and end up in positions like this, where they suffer so much loss. My mother has described this as a "punch to the gut." They took boxes of photos that my mother will NEVER be able to get back—photographs of her deceased mother and father. They took things that belonged to her deceased mother and father. My mother is an immigrant, and they took documents from the country she was born in. That is not okay, and I will not stop contacting you until you address this situation rightfully. As I mentioned in my last email to Robert and Mark, I will take this to Twitter, Facebook, Instagram, and just about anyone or any platform that will hear me out. If you've made it this far into my review and you're thinking about renting a storage unit from this facility, I strongly advise that you don't. Take your hard-earned money and go somewhere else.

With all the going on at this facility Tonya is always so professional and kind. She help with our move to a different unit with grace and style. She is a pleasure to see!! Thank you

I’m writing this review to WARN you about what happened to me at this location. I had ALL of my furniture stolen, my clothes, my sons clothes, shoes, 3, tvs, pots, pans, pretty much my entire life accumulation of things I’ve worked hard for were stolen from out my unit at this public storage! I am beyond upset, I am hurt, disappointed, frustrated and just sick to my stomach. Life has been extremely hard for my son and I, I recently lost my mother and now this! Please be careful if you have items at this facility!

Wish there was more camera in the back row by the fencing. Anyone can go under fencing and break in and not be seen.

I had a great experience at this location. This is my second time using them. Tonya is very helpful! Next time I need storage I will be back.

Nice people

I wanted to thank Tanya at the storage unit on 98th & holmes . Every time I was there she was always cleaning the doors and checking the property. She kept the area very clean and she is very friendly and always said hello.

Tanya is absolutely amazing. My entire experience was easy and quick. Opposite of what you would expect.

I love the idea of me opening my storage from my phone without ever getting out of my car. However, this location needs a better system for customers to get ahold of staff since they’re never on the premises .

Tanya was so professional and kind! She went out of her way to make the storage removal process easy for us. Tanya put the customer first and was a joy to work with. I highly recommend this storage complex. Thank you, Tanya!

Horrible experience. The place is not secure. There is a hole in the back fence and my trailer was broken into twice. My rent went up 37% in 18 months. The staff allowed someone to place a damaged car 2 feet into my space and it didn’t move for a year despite my requests. Lastly I vacated my space on the first of the month and missed notifying them by 20 minutes so they charged me another month’s rent. When you ask to speak with someone in charge no one steps forward. I left a message and no one called back. Store you stuff somewhere else.

Tanya was AWSOME! Thanks for all your help!

Wonderful experience at Public Storage at 98th and Holmes Rd. Unit manager, Tanya, assisted me and was totally professional, courteous and knowledgeable about the facility. I've rented storage at many locations across the country, and haven't previously encountered anyone as helpful as Tanya. The facility is clean and the units I looked at were all in great condition! I highly recommend this location. While visiting my storage unit I needed assistance and Tanya was again very helpful. Public Storage is lucky to have such an excellent employee at this location!