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Public Storage Self-Storage Units at 2700 M 291 Frontage Rd, Independence, MO
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
Property Open
Mon-Sun 6:00 AM - 9:00 PM
Storage Facility Features
- Car Storage
- Indoor & Outdoor Storage Units
- Property Manager Lives On-site
- Small, Medium & Large Storage Units
-
4'x6'Online only price$ 36/mo
Small 4'x6'- Inside unit
- 1st Floor
$ 36/mo $42Best Price Label
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5'x10'Online only price$ 36/mo
Small 5'x10'- Inside unit
- 1st Floor
$ 36/mo $43Best Price Label
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5'x8'Online only price$ 43/mo
Small 5'x8'- Inside unit
- 1st Floor
$ 43/mo $51Best Price Label
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5'x10'Online only price$ 44/mo
Small 5'x10'- Outside unit
- Drive-up access
$ 44/mo $52Best Price Label
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10'x10'Online only price$ 75/moMedium 10'x10'- Inside unit
- 1st Floor
$ 75/mo $88Best Price LabelHurry! -
10'x10'Online only price$ 76/mo
Medium 10'x10'- Outside unit
- Drive-up access
$ 76/mo $90Best Price Label
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10'x30'Online only price$ 172/mo
Large 10'x30'- Outside unit
- Drive-up access
$ 172/mo $202Best Price Label
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At Public Storage, You'll Always Find...
- Keypad Access
- Friendly Staff
- Month-to-Month Rent
- Moving Supplies Available
- Free Parking
- Well-Lit Facilities
Reviews ( 265)
Customer service not so great. When you call it says the office is open from 9am to 6pm. And on a Tuesday this lady closed at 2pm. There not sign on the door to tell you what time they open and close.
The service is bad in every way the person leaning on my chair and with a lousy attitude you ask him something and he answered with another rude question in every way when we arrived he was smoking outside and I think it was annoying that we arrived as customers
When is the last day to vacate a unit and not be charged for the next month?
At the time when I rented a unit they were a little more expensive than competitors nearby but they were very close so I went with them. They did raise the rates quite frequently. It seems every 3-4 months we had to pay a little bit more until we finally stopped using them.
Worst storage facility I have ever rented from. They raise the rent fairly often, and they are already higher that the facility right down the road. The facility is in much worse shape than their competitors. Handles on the units are rusting off and will slice your hand open. Gate came down on my car multiple times damaging my car and property. Office is never open, you have to "make an appointment" to talk to someone. Lot is full of deep potholes. Facility is full of trash and never cleaned. Staff is rude when you can find someone, which is next to never even though a manager is supposed to live on site. They lure you in with a free month rent then raise the rent 3 months later. Save yourself and go 3 blocks in either direction to on of the other facilities, they are cleaner and better maintained. This place is horrible.
Rented a space. Lady was helpful in terms of helping me get best value but the service left something to be desired. First remedied me a space that was occupied with a tamper tag. Then took way too long to get me moved. Then my access code didn't work. Price is low but I'm sure I'll still eventually move.
These people do not do there job they close earlier then what they say they don’t answer the phone .. just very frustrating
No one is there to make payments or their computer is down 👎
Raises price nearly twice a year. I'd rather sell my belongings. I've had my storage since mid 2021. Prices went up twice a year and I am now paying close to $1000 more a year for the same unit. Don't think this storage is worth the constant bi-yearly increase.
Please be aware that the storage unit 10*10 has a 4 foot door . And it’s a terrible incline here , and two cars do not fit in the driveway . Pretty much the worst storage facility I have ever been to .
I had to wait for the employee to come to the office and then she seemed extremely stressed out. Locked the door and wouldn't let another customer in saying she was closed. Rude.
Katherine at Public Storage was not only VERY knowledgeable about the process of securing me a rental unit, she was very friendly and professional. They are very lucky to have an employee like Katherine representing thier operation. The whole process was painless, smooth, and informative. Cheers! Jim
Worst Customer service. I had a unit here for about 3 weeks and all of my belongings were stolen along with them breaking my couch. Jennifer gave very little to no help. Very suspicious place. They got into my unit from a "vacant" unit next to mine that had a lock on it. She then was wanting a warrant vs caring about the fact that her facility lacks security and a customers items where stolen. Something is off about this place and way to many people have stated there stuff goes missing. I would not trust leaving anything here
Fixed the entrance door (closest to the office) since my last visit, and also both of the main gates don't have any gaps in between either. So a little more secure.
Due to a particularly hectic period I opened a 5x10 online and then let my account lapse without occupying the space. The attendant was outstanding working with me and helping me to realize I actually needed a 10x10. She was so patient and terrific. I so appreciate her help. Keeper!
Katherine is amazing and beautiful!!!! Thank you for all of your help!!!
There have been a couple of things. 1) Mold and it really affects my asthma and itson quite of bit of my belongings. 2) Spiders galore, they have basically infested all my stuff. 3) The management isn't here. I have only needed to help pay the rent a couple of time and each of those times without fail I've had an issue. This is not we want to spend $225 for.
Don't do it - you'll be sorry! The facility presents as a hot mess and lives up to that expectation in every sense. To top it off, if you pay your bill on time they will absolutely turn you in to collection agency, even when you have correct paperwork. Between the half reared management and the half reared facility, you will regret every moment you spend and every hard earned dollar wasted. Period. Mic drop
Great customer service Katherine was the lady's name she was very helpful
New staff is good. Thank you for making a change where needed. I feel a lot safer keeping my stuff here now. Had very unpleasant experience before that cost me several hours and several dollar$.
Jennifer made my move out day a breaze. Thank you
I was here with my sister a while ago so she could pay her bill. And it took almost 1 hour just to get help and they still refused to take her pay (idk why) but thin the lady that finally came out wasn't nice and almost crashed a cart. I liked the other place near Noland.
Friendly Staff, and great location
Well - the facility is nice and very accessible, but Public Storage raised me rental rate by 45% without any warning. When I asked why they acted like it was because they could! No empathy or compassion. If it wasn’t such a pain I would remove my belongings and find a more reasonable and customer friendly option!!
All my stuff was covered in mold, after only 2months of storage, and FYI there insurance they make u get only covers 250$ damage MAX!!
I got most of my stuff in. Good/fair pricing. Quite the hill lol
Great rates, quick and easy access. Highly recommend for your storage needs.
Very reasonable rates. Only thing I was displeased with, was the amount of brown recluse spiders that were waiting in the unit for me when it was time to empty. I understand there isn’t a whole lot they can do, but do something please.
Public storage is where you wanna put your 🏠 up Katherine was a big help to me Thx Kath
Good. Place needs to Be A lil cheaper
They r awesome & the 2 ladies tht work there iz AWESOME & AMAZING & UNDERSTANDIN!! Honestly, ii cldnt hve chosen a much better place 2 store my belongings!! Thnxxx Public Storage 4 allll tht yu do!!
If you have a small car motorcycle or a low riding car thier drive around the complex is set up like a staircase and it will destroy your car doesn't matter how slow you go this place just destroys suspension!
Property management doesn’t answer phone, calls. Isn’t on property helping another guest. Doors are locked. Said they’d be back 40 mins ago. Had more expectations for a corporation.
A little pricey but it is close to home
Won a unit here at an online auction. Drove 85 miles to pick it up and the entire unit was emtpy. The lady working was really nice and gave me my money back. The owner Mark sold my unit before the auction was over. This is completely unacceptable and I and taking this to the Public Storage Company. The workers are real nice. The place is in good condition but the owner isnt trustworthy.
If I could give then 0 stars or a negative review, I would. Dont waste your time or money with this buisness, they dont unlock their doors during buisness hours and have the worst customer service I have ever experienced in my life. How they have managed to stay open so long is a mystery
People need to help keep the place cleaned up and management should not allow it other then that great place
Nice and secure. But one day past end of month cost a whole month. And if you leave anything its a healthy fine. And at 3rd month started charging 20 more. Definitely a money making business .
Was there helping a family member put stuff in storage, it was ok
We've had multiple units at this location through the years because of the convenient location and one thing that has been true of every unit is watch out for brown recluse spiders. Always have several come home in my boxes.
Small
roaches beware
DO NOT USE!!!! Half of my stuff got destroyed because their ceilings were not sealed. When we went back a couple times to get some stuff out it looked like it was ransacked and some stuff came up missing. Would not recommend to anyone. Now on top of this trying to charge me for months after I cancelled. Trash
When I called ahead to get a quote they failed to include the $15 mandatory insurance in the price, the office lady lied and said she didn't quote the price to me it must've been someone else(shes the ONLY one I have ever seen there with her little blue hatchback). Only to find that insurance is pointless because after a few months I realized water must be getting in as a pair of boots were MOLDING as well as the bottom layer of boxes. Then they email they're raising the price another $10/mo so I ask if they are doing building updates or moving us to other units. Nope! The office woman just said "rent goes up!" Got my stuff out the next day. Slimy way to do bussiness. Will not reccomend to anyone.
Erica and Jennifer are great! Very helpful.
My step son's mattresses were ruined because of leaks. Now they've upped the price and still want him to pay for another month? Really?! Not recommended.
What time can u get in the gates?
Helpful friendly people, The rental process was simple, Lori was more than welcoming and took her time when showing me my storage unit and explaining all the important details!
Worst parking lot ever for a public storage place. If you are not the only person there at your unit, you are likely going to be stuck awhile. There is no room to get around other vehicles, even if you're in a car! And if you are in a car, try not to lose your bumper, if you're in a truck, try not to tip it
Our trailer was stolen from here it’s 17’ long and GIANT. The clerk said it was stolen yesterday and they won’t help us do anything but scream at us and tell us that we only get 2 min of their time. The manager Jennifer and Clerk Lori (supposedly a relief manager) has absurd behavior towards a customer upset about their belongings missing. Refusing to try to help a customer in need is HORRIFIC customer service and I hope nobody else trusts them with their belongings. First and absolutely the WORST storage experience ever. I hope the upper management watches surveillance to see their staffs behavior yesterday when officers were there trying to help us out. You don’t want an employee like that who can ruin your business.
Super friendly staff and they know everything about storage!
They were easy to work with and was very helpful getting us setup.
The customer service is awesome!!!
Horrible service and if gates lock you in, the manager doesn't answer to help you!
There are very friendly and helpful ❤️
Great place except for they're whole roadways throughout facility.
Garbage
This past spring my unit got washed out during one of the many vicious storms we had. I was bringing stuff in and ended up taking everything out. It was hard to tell exactly what happened, but it almost appeared that the unit was holding water. 2 stars instead of one since the service was acceptable and I automatically got a refund for the month I paid in advance.
I liked.
It was ok
This place is a SCAM, they raise the rent every 2-3 month's. What happened to Year contracts?
I had absolutely no food in my storage bin and somehow a rat got in and destroyed half of the things in my bin not pleased with this location
Great staff! Always friendly!
Nice people and clean place.
Really a nice, dry facility
It's been a long time since I've used a storage facility. Staff (Ervin) was very helpful and knowledgeable. Would recommend!
Great staff. Helpful and knew what I needed.
Easy access and the place was clean. Would use again!
Smaller than most facilities. Difficult to maneuver around the storage units in a car... I can not imagine trying to unload items from a truck or rental van. And they raised their fees without any notification a few days before they were due.
Property is easy to access and office folks are super nice.
Jennifer was extremely helpful and very friendly. I came in without a reservation and she helped me get just to storage unit I needed. Great experience!
Ervin got me out of there quick and easy. He answered all of my questions before I could even ask any. I will recommend to friends and family.
Good clean storage facility 👍
Needed a few boxes and my buddy suggested here, never thought of a storage place for that - but they helped me out!
Straightforward and decent price.
Polite straight to the point and know what their doing.
Storing our dad's car here no problems for me.
Our storage unit was broke into twice but yet they never caught anything on camera either time. A lot of the stuff taken was valuables passed down when my grandmother died. Things money can't replace.
Reasonable prices
Ervin is awesome! Always helpful and knows his stuff.
Fantastic experience for my daughter! Made it easy.
Rude staff and they have rats that will get into your stuff. While you get strung by all the wasps
Great, easy experience. Jennifer was Very friendly and informative. She was very helpful, helping me decide on the right size unit.
Prices on units could be a bit cheaper. Staff is helpful and nice especially Ervin, he tells you all the info on renting and answers all your questions.
Very nice and courteous. The gentleman at the counter anwered all my questions and concerns that I had being my first time using a storage. Property was well kept along with the units. I will be letting my friends and family know about this place!!
Best prices!
Employees were super courteous friendly and helpful. The gentleman I had was Ervin and he went out his way to make sure I was comfortable in the storage unit I was paying for. Customer service like that is hard to find nowadays. I highly recommend this place.
Miss Sydney is such an awesome person. Always smiling and a pleasure to deal with.
Excellent team! Never any issues and super friendly group of professionals!
Nice facilities, great security. Very affordable as well
Good place
I went in not knowing what to expect from the staff or of the property. I have to say that it was a lovely surprise! I had heard that it was a top notch storage facility but after my experience I can attest to the truth in that. I was greeted by a wonderful employee named Sydney. She greeted me warmly and seemed very excited to help. She explained everything very well and made me feel very welcome. After attending to my business she offered to show me their selection of merchandise and I found a box for storing glass vases, cups, etc... It was just what I was looking for. Everything was clean, straight forward, secure, fairly priced, and the staff was incredible. I never thought I would look forward to visiting a storage facility, but here we are.
Terrible spot for storage possibly worst lot I've seen security is ok but units flood with water and have cracks in concrete bad
Ervin was a great help when i needed to rent a storage last minute. He helped me out even though he was about to close for the day. Thank you so much.
Reliable and cheap
Good storage place very reasonable
Good service !
Had a great experience renting with them. Ervin was very informative and understood my circumstances. Will highly recommend to others
Mr. Ervin was very kind and i enjoyed the welcoming environment.
Ervin was very helpful. Thanks.
Love visiting there when the best person around, which is my daughter Brandi is working there.
Ervin was very helpful and the property was super clean!
Never in the office
Awesome customer service
They change the rules to fit them
Expensive
Ervin was very helpful and knowledgeable I would recomend any one to this property.
standard issue storage place. Not happy the prices go up with out notcie
Great service and helpful. Staff. Property manager was very knowledgeable and friendly
Ervin was awesome! Thanks for all the help!
Ervin was a great help with helping me decide what I needed for moving day. Thanks so much
Went to this location and worked with Susan to get our storage unit reserved. She was very knowledgeable about the policies of public storage and answered all questions I had. If ever needing another unit would definitely return!!
Came in to check prices on moving supplies. Ervin helped me pick out what I needed for my move. Thanks so much
Banddie was very helpful, very kind, and had a smile the whole time . i was in thwre.one of the nicest. Ppl. I have met in a while. Than you again
Staff was very helpful and informative and professionally mannered. Will use them again when I need them.
Went into the office to buy some boxes for moving and was greeted nicely by the lady running it. Her name was Brandi. She helped me in anyway she could. Will definitely be going back there when i need a storage unit. Way to go Public Storage for hiring such a caring and nice person.
Ervin was very helpful. He also knew the items and what unit it took to fit them. Price was great and moved me to a drive up unit because I had bulky items.
Ervin was helpful when I came in looking for some boxes he helped me pick the perfect size. Thanks for bringing him back the other lady Michelle sucked almost making me move out
i was helped by mr ervin and he was very helpful. i didnt rent from him but he did show me a few units and i found one that could work for me and my girlfriend and i will defientely be back when it is time for me to move. keep up the good work.
The young lady at the counter was very knowledgeable, patient, and kind. At the time i was there a unhappy customer came in. I told her it was okay to deal with his issue while i waited. She resolved his issue in a very professional manner. His issue was resolved and he left happy. After witnessing how much she cared for that customer i decided to rent a unit there. The employee i speak of is named Brandi and i hope all employees are like her. Good job public storage for gaining such a great asset.
Yes, they are usually friendly, but between Sep-Oct 2015, someone somehow managed to get into my unit and rummaged through our stuff and created a mess and I've asked for video footage of the area near my unit and noone has responded. Unfortunately, I can't afford to relocate to another facility right now. I no longer feel my things are safe and secure and I will relocate as soon as able to do so.
Michele excelent
Michelle was awesome and helpful!
Michelle was helpful friendly and answered all questions I would definitely recommend this place to a friend.
Awesome,Michelle!
Michele was very nice and very helpful I would always come back here and rent from them
Michele very helpful and nice
Michele had very good customer service
Michele was very helpful :)
Michele very great customer service skills helped me out
Worked with Michele, she was very informative and polite.
Michele and Brandi get it done like rockstars!
Michele was very helpful
The storage was great and Michele was very helpful
Susan was totally helpfully and got me in and out in a jiffy would recommend for everyone
Michelle was very helpful.
Michelle she was good
Michele was great!!!
Michele was a great help
Michele was tolerant and nice
Michelle was very nice and helpful!
Michelle was very helpful
Brandy was a great help!!
Michele she was very helpful and pleasant to talk too.
Michele was awesome! She suggested a combo pack that was great for moving!
Michele was super awesome
Michele she was great
I had my items there for about 5 months. All of my furniture was covered in green mold. Now I have to go through the claim process and hope my furniture will be rpelaced. I also paid for the month of October, had my items out by the 2nd and they won't refund me any of the 95 dollars I paid. Also, public storage randomly changed all of my log in information to the online website which is the most convienent way to pay. However, no one notified me that my log in creditions were changed. Instead I had to call customer service to find out what happened and pay my bill. I would have rather thrown away or sold my items instead of putting them in this unit.
Michelle was great!
Michele was great
Michele was awesome! Quick, efficient, and helpful!
Michelle was very friendly and helpful.
Michelle was very polite I left very satisfied and comfortable with leaving my stuff in your storages.
Michele was a great help...she's awesome
Michele was very helpful and courteous I would recommend anyone to this site
Michele. She was awesome
Michele was a great help with everything. She was a great pleasure.
Michele Was very very kind and helpful with getting us in the storage that we needed, definitely would recommend highly!!!!!!
Michele ..very courteous and helpful. Explained everything well.
Michele she was a great help & understanding. ..thank you Michele for putting up with me, just being patient
Michele was a great help and very friendly. Thank you so much.
Michele helped me today and was very professional and polite. Great service!
Michele was super friendly.
Michele was very kind and courteous. Made us feel very comfortable.
Ervin was the best. Glad I choose here!
Brandy was great, very helpful. Minus a star because the gates were acting funny.
Very professional and courteous service!! Brandi, the lady at the front desk helped me find the a storage at the perfect location!! 5 stars!!
My boyfriend and I came to public storage in a crunch and needed a storage unit the same day. We were greeted by Ervin and he was who helped us the entire time. Ervin was very friendly, helpful, and thorough. He was able to work with us and took the time to make sure we got everything that we needed all while staying at a reasonable price. We are very satisfied and recommend your business to as many people as we can. Ervin is a great employee and very dedicated. Give that man a raise!
Ervin was very perfessional in his presentayion of the unit and making sure all the needs my move was going to require was met including lock
Great on line system for reserving units available 24/7. Thank you.
This property is great. Kristen was very professional and seemed to care about my storage needs. I will definitely come back if I need storage in the future.
Helped a family member move in. Great staff and location. The move was super easy!!
Donna was very helpful!
phone customer service is fair and they need to listen to thier calls tried to put me in a 4X6 unit really needed a 10X15 but onsite the gentleman there I think his name was erwin got me set uup with a 10X10 that we could make work and was in my budget. even with the surprise about the lock and insurance
Friendly service
Great job, very friendly! Kelli explained everything and showed me my unit. Answered all my questions.
Donna did a great job getting me checked out efficiently
Donna was extremely helpful if getting set up with a storage unit, answered all questions and concerns. Would highly recommend this place to anyone needing a storage unit.
I loved the service, attitude and knowledge of the agent, Donna. Despite her manager/trainer, or whoever the other lady was, Donna did a very good job. The manager or supervisor or trainer or whatever, had NO sense of customer service. She corrected Donna on a previous transaction while customers waited and her "training" was rude with no tact and clearly put the agent in a very high stress position. I almost left because I had to wait while the supervisor ignored me and told Donna what to do. This situation was very uncomfortable for me. The supervisor was very unprofessional. Once my storage needs are met, I will think twice about using Public Storage again because of the manager. The agent, Donna, saved the transaction.
She was so helpful in my time of stress
Kelli was very helpful in getting me a storage unit for what I needed!
Manager Donna was very helpful and explained everything clearly. Rental process was quick and easy and the online price was great. The unit I rented was clean and well lit and also well secured. Very pleased with the entire experience.
Donna was extremely helpful. She answered all my questions and it was quick and thourough.
Very great service.
Pleasant, fast and professional
Super customer service and very nice lady Kerri was
Excellent
I have been with public storage twice now over the last 4years and kel lie has been awesome both time . Great person and nice and clean units ...thank you
This place is the best! Store your stuff here!
The ability to reserve on line for $1 the first month and monthly discount brought us in. We were met by Donna who was friendly and helpful to us as first time renters!
Shewasveryhelpfulandnice
Nice
There fast accurate and respectful
Kelli has been very helpful, the unit was clean and the entire process has been pleasant. Would recommend highly.
Kelli, is very nice and helpful.
Professional and courteous always very helpful!
Great service helpful staff. M.frederick
great customer service! Haven't had a problem at all, the ladies in the office are wonderful
I needed to find a storage unit that was small, yet big enough for all my extra stuff. I stopped at this location and Donna was there waiting to give me a tour. She was so helpful and informative. I am glad that I decided to rent from Public Storage. She set me up with auto pay so that I wouldn't have to worry about missing a payment. Thank you Donna for a wonderful experience in getting space for my stuff.