Dayle went above and beyond today!! I am so grateful for his help!!
Dayle helped me find the right unit. His help and time was great to make sure I got what I needed.
Dayle was very helpful and informative in helping us choose the right size storage unit. He was also friendly and kind. Thank you Dayle!
Dayle was very helpful and help me get the right unit
Guy behind desk was was very helpful!
Shannon was a GREAT help! 🌟
She was patient & kind in getting my account squared away. Thank you Shannon. 😁
Shannon was very patient and helpful
Shannon at Stillwater; excellent; she's a genius
Shannon has big a big help for me! She is very great to work with and an exceptionally great employee
Great customer service in the face of a challenging situation.
Poorly trained employees: inventory did not meet actual existing units. I contacted them, leaving a voicemail on an overcharge. It’s been over 24 hours & I have yet to hear back.
Karl was extremely helpful. He took us to our unit and verified we could access our codes made sure our lock was in the unit and he walked this old fart through blue tooth
Better get insurance, their storage facility is not waterproof. My friend got his things damaged. Big rip-off. You better have your receipts for your damages or they won't pay you shit. The insurance is just a scam to get more money from you.
Came to rent again and Shannon was very helpful
Karl was amazing from start to finish. There was a rude customer ahead of is he handled the situation very well smiling and being respectful the entire time. We were next and he gave us extraordinary service even after having to deal with that mean lady.
Shannon was very patient with all the questions I had about how the storage rental process works. She was very knowledgeable, and walked me through everything. She was great!!
Great service. Karl was very knowledgeable and friendly. He explained everything.
Very helpful when I needed to get an additionally unit short notice!
Shannon has been an amazing help moving from one unit to another! I definitely appreciate the quick service and easy process she provided!!!
Great storage facility! The place is clean and has easy access for entry and storage
Went and changed storage units today. Super easy and Shannon took great care of Me ! Great place to store your stuff!
Great customer service with Daryle! Answered all of my questions and I was able to transfer to a larger unit that became available.
Tom was very helpful and did a great job going thru the process!
Renter beware,
I had to move all of my items out of my storage yesterday due to water leaking into my storage from what appears to be the unit behind me, as I moved my belongings I noticed more water coming out, I showed the pictures to the person running the front counter and told him I had left the door open so he could go find out what was leaking.
I was not offered another unit and they said that public storage does not do partial refund, I contacted Public Storage customer service and they said the same file a claim for my damages but none of the rental fees would be refunded, this is Jul 6th and I had paid for the full month of Jul.
Everything I had sitting on the floor got wet not sure how long it had been leaking but TV boxes are not cheap.
My advice go somewhere else to rent, when their facility causes issues they want to shift the blame and not accept responsibility.
I would not recommend and I will be calling my credit card company to dispute the charges.
DO YOURSELF A FAVOR GO SOMEWHERE ELSE.
Shannon was very helpful and I guarantee she will get you straight!!! Highly recommend!!!
Awesome Really worked with me to make this rental happen.😀
Shannon was excellent. Showed rental units and answered all of my questions.
Tammy was excellent to deal with and made the whole process very easy!! Highly recommend this facility 👍👍👍👍👍
Tammy was very helpful & efficient in assisting us with our rental
Shannon was so helpful and thorough, thank you for helping me today!
Dayle What's great? He deserves a raise. Oh yeah it is post
Shannon is a very valuable employee! You are lucky have her!
Tom is amazing! He made this transition wonerful.
Very professional and helpful staff. Go see Dayle,. Honest and great staff
Tom is rockin!!!!!!! Always the go to guy.
Tom was delightful responsive and very professional
Dayle was so helpful with our reservation. He explained everything so well and made the process easy for me!
Nic and Tom were very helpful. The units are clean and the doors work well. It is a nice space.
Tom has been very helpful to deal. Thanks!
Tom, at Public Storage Stillwater/Oak Park Heights, is great to work with. Super nice guy. Site is clean and very secure!
Friend has a unit. Great staff!
All okay. Dayle was great.
Dayle did a great job helping me find and rent two units! He was able to get the units near each other as well! Thank you!
Tom and Haven did a fantastic job!
Great service!
Tom has been doing a great job for us
Daryl was very helpful and courteous and focused and professional!
Tom was very helpful, kind, and handled all my concerns like a true professional!
Tom was a great help. Answered all my questions and walked me through everything!
I came in to rent a storage unit at the Stillwater, MN location and Tom helped me out. He answered all my questions I had and was very helpful! Need a storage unit…. Go see Tom.
Dayle... with a Y... was extremely helpful and understanding when I showed up early for my rental unit.. a day early... and with a number of questions. He answered all the questions and got me squared away on the whole process, and we then finalized it today instead of tomorrow. Dayle is the epitome of customer service. Thanks!
Just walked in, very helpful!
Had an account problem that couldn't be fixed online. Even though my unit is in another location, Tom in Stillwater was able to quickly fix my account. Great customer service!!! Thanks!
This place sucks. Also if you get the pleasure of meeting Tom the property manager you are in for a treat let me tell you!
Tom did a very great job in setting up my storage unit. Very pleasant person to work with.
This location is so nice! The staff onsite, Tom, was incredibly helpful and knowledgeable. My mom was looking for storage as she’d just moved to the area. We saw the good reviews and location and were NOT disappointed! The gate is secure, the indoor garage to unload into storage was secure, and the storage unit itself was secure. We are very pleased and impressed with this storage facility!
Tom was awesome and very helpful in assisting me in signing up. If there were more than 5 stars he would get them.
Tom was very helpful and stuck around a few mins extra just to check us in. Thanks so much Tom!
Tom was extremely helpful and patient with me during my experience!!!
Tom, Really helped me out today with Rate Reduction on 2 units i have been renting since Dec.2022. Big Thanks for your effort and help!
Tom did a great job for me! Super helpful, friendly and accommodating!
Tom always provides courteous customer service. My time is up but I would use them again if the situation comes up.
State of disrepair. Bays are not accessible due to electrical and mechanical issues. Locked in/locked out, no elevator service. No knowledgeable staff on site. No sense of urgency.
Too expensive needed to relocate!!
Tom did outstanding job. The location was always clean, well-lit and my stuff was secure. Highly recommend.
I have been renting a large locker for a very long time and each year this place ups my rent by a lot. Currently I am paying $325/month. Where I live is about to have record breaking flooding due to all the snow and I went to see how much room in my locker I have to store items from my basement. When I got there, my locker door was stuck in 2 feet of ice...all the lockers facing the same direction were the same...that is half of all the units they have. When I asked if they would remove ice from all the lockers , they told me NO, that's not their problem...I would need to remove it myself. There was another customer there and he told me it took him an hour to remove the ice from his locker door. And when he finally opened his locker, everything was frozen in 2 inches of ice because they plowed all the snow against the buildings so now it's melting and seeping into the lockers. I'm just curious what does $325/month actually cover? It seems like every time I ask for a little assistance at this place, every worker tells me "they're not allowed "...so besides sitting behind the counter and taking my money, what do your employees do? At minimum, I feel any storage facility should provide access to your locker...like that is a basic responsibility for a storage facility...I guess not.
Very friendly staff and helpful. Security A+ just don’t lose track of time cause you could end up locked inside and have to make phone calls to get out 😉
Snow removal is non existent. There are snow piles and ice everywhere. Guy in the office said he has complained about it and nothing has been done.
The overhead exit door was broken/not working for over a month. The lock on the women's bathroom does not lock and it has been out of order everytime I have been there.
Efficient & very informed & helpful.
Tom was very helpful and friendly!! Great service!
Worst storage unit renting experience of my life. Manager is either not to be found - or hateful and condescending. Broken glass all over the floors / in both elevators. Ladies restroom is always locked - so I had to use the nasty men's room or just "hold it."
VERY cold in the storage building. Yuck all around. I switched to another company.
Repeat customer. Clean facility, friendly knowledgeable staff. Shout out to property mgr Tom. Super helpful! Thank you for helping me again!
Tom is outstanding and I can guarantee he checks all units throughout the day! I appreciate the cleanliness and security of my unit and would highly recommend this location to others!
Tom was real nice and helpful. Call me emediatly when I left a message. Great customer svc. Promp
Had a minor issue with my storage unit. Spoke with the property manager Tom about it. He resolved it right on the spot. Tom was respectful, courteous and professional. Thanks Tom!
I was helped by Tom at the oak park heights location. He was extremely helpful. I needed to change information and he answered several other questions i had. Thank you Tom.
Store attendant really wasn't to knowledgeable about the rental procedure. After 3 questions he gave me a toll free number to call because he just didn't know.
I gave a good review before because It was the end of the month and Tom was pretty eager to me to get online and give him a good review.
Tom promised we could return locks if we don’t use them… and to “make sure to buy them, you can return them”.
We rented a unit because we had a string of bad luck and didn’t really know what to do… long story short. We didn’t need the unit, we canceled it online after we got home that same day. I’ve been to public storage 2 times since then and Tom, nor anyone else is to be found. The telephone number on the door is useless. We are not at all happy with our experience.
Super friendly staff and very helpful. Dayle was great to work with!
Just got notice that your rates are going up again! 25% hike...$89 for a 5x10 unit is NOT comparable with other units. We have used your services for over 2 years now and every time we turn around your raising your rates. Needless to say we will be pulling our stuff out and going someplace less expensive.
I've been a customer for 3 years now and I've always had a great experience when working with Tom !
He's a great guy and just a pleasure to work with !👍
this is a clean, well lit storage facility. They have a touchless gate entry app avail.too. For the indoor unit you enter into this huge garage that can fit 4 large vehicles even a small u haul truck. I only had to wait to enter garage one time for 5 min. generally I see very few people.
Tom did a great job helping me rent a unit for my needs. He's professional and personable.
Wonderful experience.!! Tom was very helpful!!
Tom told me to tell you that he did a superb job. He helped me through my mess I create. He renewed my faith in mankind. Give him a big raise
Dayle was a great help and very supportive!
The gentleman who’s is hard of hearing, (has a y in is name but sorry I forgot his name) was outstanding. Very kind and helpful. He did the lease process well and explained everything! The setup there was awesome! The process is really quick. Thank you!
Great place! I was in the middle of moving from TN to WI and needed to store some personal items before flying out to Utah for work. I spoke with David, both in person and on the phone, and he was able to help me out on short notice with a storage locker. I was able to take advantage of the current promotion they had going on. Easy process to reserve a unit, move in and move out.
Dave was awesome!! He was extremely nice and very helpful!!
Appreciate David positive experience
Clean, secure, reasonable rates. Indoor 10x10. Davids a great property manager.
Iv have been using Public Storage for over 10-years now. Everybody is so kind and friendly. Anytime I need something they are there willing to help me. I plan on staying for a long, long time.
Wonderful customer service.
Great people. Great service.