Public Storage Self-Storage Units at 15854 Chippendale Ave W, Rosemount, MN

This place is amazing .. ridiculously clean , safe , clean. I am incredibly happy specially for a female it is beyond secure and well let!! Ben was fantastic and beyond professional and super helpful answering questions and polite!! Super happy with this storage facility!!

The property off Chippendale was super clean! No trash was laying around everything was picked up nicely and you can tell the workers take care of it! I had Jordan help me while I was there and she did such a great job and was very personable and helpful! Definitely recommend!!

UPDATE: what’s the point of providing the site manager a cell phone if they never answer it? I saw a guy walk into the building just now with his lunch bag. Couldn’t catch him. The app keeps crashing and now doesn’t work at all. Can’t get hold of any one. At least the broken glass is cleaned up after four or five months. But the left gate STILL doesn’t work. ******* Within 5 months of being here they jacked my rent from $160 to $204 a month. The left gate has been broken and unusable for months. That severely limits the use of the entire loading bay. There is never anyone there. No one responds, except if you miss a rent payment by a day. The turnover of employees is really high. They don’t pay very well and the employees don’t even get a discount on a storage unit (no-brainer, simple benefit PS could offer). Pay a livable wage and you won’t have the turnover problem. You’ll be amazed. Upper (Nameless) Management has, without fail, been miserably unresponsive, even scolding. The physical place itself isn’t bad, but you better hope you have 4WD because they don’t salt or sand, and they plow minimally. The parking lot was sheer, thick, treacherously slippery ice this winter. My vehicle got stuck on flat, icy surfaces more than once this winter, once right at the gate where my vehicle slid sideways into the fat pole where the security entry pad resides. There’s just no excuse for that. And… no response. As for fees, the price online Is Not The End Price. Make sure you ask about ALL fees before you show up to rent like I did. The 30% plus rent hike is a scam. Figure a 30% rise in cost from the beginning when comparison shopping unless you want to move your stuff again (yay?) or have a potential budget challenge later. So nice of manager (who?) to post a response. Don’t be fooled by this supposed impression of service. I’ve talked to them about the cleaning up the broken glass (right where I swept it up after two glass panels dropped and shattered narrowly missing my truck) at least, about the rent hike, and other issues. Stonewalled and told I should be “reprimanded” for a complaint. Inappropriate and clueless. Avoid.

Very very good place to store everything you have! Many different size lockers, climate control is wonderful all year round. Staff are friendly and helpful and you don't have to spend a lot of hard earned money to get something valuable in return. It is a very secure place a very clean place and they really do cater to the customer it is a very high quality facility worth every Penny spent on storage!!

They were very accommodating and helpful when I needed help to lock my unit. THANK YOU PUBLIC STORAGE!😕

I had called your facility sometime in Feb , Spoke with Karla that I was running 10 min late , Would probably arrive at your facility 10 minutes after you closed, Karla said "no problem, I'll wait for you and get you taken care of" and you know what SHE DELIVERED G.O.A.T customer service. Credit is due in giving props to Karla she didn't make me feel rushed, she wasn't inconvenienced, Thank you so very much Last but not least Public Storage indoor temp controlled facility top to bottom is exceptionally well maintained.

Tiyana was very friendly and helpful getting me set up for a storage unit. The building was nice and clean as well. 10/10 would recommend this location.

Its Super Clean an well Maintained, The Office girls Karla & Rae are just Amazing all around. Great work Ladies!

Prices high. Should allow 24 hr access to storage. Facility very clean & well maintained.

Close to home plenty of storage options managed by some great people. Price keeps increasing about every other month.

Great place to store your stuff! Very clean, with or without temperature control room. Elevator is good to go 3rd floor, rest room is clean and dolly / cart available for free to load stuff but they just have four at busy hours! This place need to add more carts / platform dolly available for the customers for loading items at different storage!

BEWARE! If you setup an account online and pay early before the move in date, then decide to start a few months later, they will never refund you in full! Lost $29 by applying early, what a mistake that was. Admin fee? I set it all up myself online, then requested to cancel moving in days later... What a scam. Needed to wait till after the new year then was going to get a unit. Well, that will never happen now. Avoiding public storage like it's the plague. Plenty of other storage places with decent prices (and price matching too!)

Karla was super helpful and the process to rent was quick and easy.

Karla was very helpful with my family today. Taking time to answer all our questions and walking us through the process. Also, she was very accommodating and came in early to adjust our appointment.

Very good and clean and safe although time restricted

Had a great experience renting here. Karla is the bee's knees, and if her bosses are reading this they should know she deserves a big raise. She was always so helpful, right up through we moved out and she noticed and closed everything out for us without my even having to ask! I would recommend this facility to anyone.

Great costumer service , the attendant Karla is the best she went above and beyond. She hand run this place in a very professional way an efficient. I wish we have employees like her in my work . Also is a great location

After being a being a good customer for over 1 1/2 years, and always paying my rent on time, Public Storage decided to raise my monthly rent by over 30%! No reason given why the rent increase, nor did they give you an advance notification of increasing your rent. Poor customer service, bad business practices, their parent company just doesn't care. I'm in the process of researching other storage businesses and will be moving out. I don't recommend renting storage units at Public Storage. They get you interested by offering special pricing and deals online but over the year will increase your rent every few months at $20 a pop. Stay away!

They have a very helpful and knowledgeable manager. Made the process very easy.

Karla was exception in her presentation, explanations and guiding us through the process. Clean, great facility.

I had an amazing experience with this public storage here in Rosemount, and the staff espicially Karla was very polite, patient and understanding and was of great help throughout my experience. And this place is pretty well kept clean and well taken care of. Great job! 👍

Angie was AWESOME to work with! The process was fast, facility is so clean, we can’t wait to load up our new storage unit! Thank you so so much! Their prices are great, worth every penny.

Karla gave me wonderful customer service from the very beginning. No hidden fees and was upfront with all cost to renting the unit.

Nice place to keep your stuff but WAY over priced. Started out reasonable but the rent has increased 175%

Great service very friendly

Do not ever use this place they are crooks.

For short-term rentals this is a great place to store your belongings: the service is good, it is clean, secure and you can get a good price. But there were 3 main issues that caused me to move out of our unit. (1) My rent more than tripled in 2 years. Staff put in for a rent decrease, which ended up being less than 1/2 of the latest increase of $29/month. (2) Inconsistent information on policies -- We asked them to price match what was offered online for the same site and unit size/type. We were told that we had to physically move our belongings from the current unit to another unit in order to get that price. When we called their We Care center, not only were we told the same information about moving our belongings, it was suggested that we contact the local office to arrange for the new unit to be close to the current one, so we made a new reservation online. The day we showed up to move our belongings, we were told that we would not receive the lower rate because there is only 1 special rate per household, it had to be a 1st-time rental, and it didn't apply to a 2nd unit. When I explained we had been told otherwise (twice), the response was that we had been told wrong. We hadn't seen any of these conditions on the website when we made the reservation. We moved out instead of to another unit. (3) When I went back to the website to try to find this information, the small print was located at the bottom of the website page containing the registration form, under pictures of other PS locations that required scrolling through on my desktop computer. Unfortunately, this was such a frustrating experience that I will look other places for future rental needs.

Tasha’s the best!!!

Got charged a late fee even though they had my card on file the whole time. I brought it up to management and they put in a request but I never heard anything back. They want you to be out of your storage unit by 6 even though the access is open till 9. Their rates have been increasing exponentially over the past year. When we first got our unit is was 121 a month. Now it is at almost 200 hundred a month, in only one year. No one answers their phone, multiple times I had to drive out to the office to speak with someone when I had a simple question and would have been so easy to answer on the phone. I have also had multiple staff members ask me directly what I am storing in my unit, everytime I have stopped in. I'm not sure why they need to know that, given that you have to sign a agreement not to store anything besides normal items. Just weirded me out. Overall, I am not happy with the way that the place is run and it seems to be lacking professionalism and integrity. There isn't any accountability and also no way for me to get any resolutions.

Can you access your storage unit after 9pm? Once locked gate yours are in effect 9pm-6am, can customer service let you in? Does it cost to be let out after open gate hours?

Amazingly convenient! Karla and Tasha were super helpful!!

Easy to work with, great price, wonderful service from Karla, nice facility, warm unloading space. carts to move your things, clean and secure. Would recommend for personal storage.

Tosha was awesome,! Showed us the space, had our paperwork ready to go. Explained everything clearly. Friendly and efficient.

Tasha was was very helpful and friendly!

Shirley was an awesome worker!! Very dedicated and made renting easy!! Just one of the many great things about this place!

Thank you Shirley for staying late and answering all of our questions. Great staff, great prices.

Love this location. A worker named Shirley and Tasha was so nice and helpful! All the employees here have been very helpful and understanding. Would recommend coming here!

Awesome service from both Shirley & Matt!

Tasha runs a great facility. Have been coming here over a year and all experiences have been wonderful. Friendly staff, clean facility and easy to navigate. Actually just got another unit here. Shirley was very helpful setting it up for me! Highly recommend!

I rented a unit from this location and I was impressed by how professional Tasha was and how clean the property looked. Awesome job!

Really clean and the ladies are fun, sweet and knowledge! Highly recommend.

Public storage has been a great place to store my items. It’s refrigerated and clean.

I liked it better before the prices went up

I was helped by a lovely lady named Tasha, she was very helpful, she answered every question i had, she corrected the mistake that was made, her energy was Amazing so powerful i could feel it through the phone. If anyone has any questions or concerns i would definitely recommend speaking with Tasha!!!

I was happy with them until I found out my stuff had some water damage from the floor above.. I have my unit on the first floor in the new building.. found this out while I had people coming to buy my couch out of my unit. They were at least understanding and still bought my couch.. but poor customer service and all I was told was sorry you don’t have insurance on your unit.. okay? I wasn’t even asking about that I was wondering why water would be leaking down in a brand new building already.. whoever helped me.. not helpful at all.. my goal in the next few months pull everything out of my unit and they will be losing me as a customer..

Clean and well maintained facilities. Rented a few units here for a few months on the older outdoor section when I was in between houses. Staff was very nice and helpful when signing up for units and I had no issues with move out so can't complain. The gates work with the phone app too which is a plus if you don't want to have to punch in a long code.

Alice is amazing best storage ever

Tasha was super helpful. Explained everything I was signing up for and made it easy to get through the whole process. Great service.

Tasha is the BEST!!!!

Great people, big building. Tasha is the best!

Great indoor access, with automatic doors and an elevator. Very clean and convenient.

Sue and Tasha made "move in" such a breeze! and THANK YOU for reminding me to take my ex-boyfriend off of authorized access. #cleanbreak 🥴

Sue and Tash are the best ones here

Outstanding facility!! I highly recommend this storage facility.

I can not think of another time I have ever received such FANTASTIC customer service! I literally hugged Suzy on my way out! She helped me find the best value for my budget and made me like I was her most important customer when there were others waiting. The storage unit is great (climate controlled, indoors, secure, easy to access) but the customer service is unbeatable!

Suzy was a total Rockstar. She explained everything completely. Her help made the process quick and efficient!

Sue is amazing! I love her energy and her transparency. She was waiting for me when I arrived,She is great at her job,she had everything already prepared,she walked me through everything and she explained everything clearly. Everytime that I see Sue she greets me with a big smile and high energy & she always ask me if I need anything and how everything is going.She seems like a super awesome lady! Thank you Sue for the delightful experience!

Suzy was great. Very helpful.

Great service, clean facility and a super duper staff.

Sue is really nice and helpful!!

Sue is wonderful and she has helped me pick storages that fit my stuff and explains the different prices! She’s also very kind and professional. I am very satisfied with her customer service.

Sue and Alice gave great service. Highly recommend renting from them. Nice facility. Kept clean.

Sue is amazing sweetheart, great person.

She is an amazing person

Sue is great!

Great experience with on site staff suzy an tasha well informed and certainly great all round experience.... thanks public storage

Sue and Tasha are the best! These ladies get you in! And anything you need they got your back! Love love love them!!! This location is supper huge! Easy access! And provides privacy when moving your items! Awesome place and staff!!!

Sue was super helpful with my move in. Answered all my questions. Great service!!

Awesome experience!! Suzy and Shirley are the best! They have made this so easy. Thank you!!

I wanted to rent a space online and had much difficulty. I called the office and was helped by Suzy and Shirley. Hats off to both of them for sticking with me and getting me taken care of in a very pleasant and helpful manor!

Friendly staff, great prices. Thank you Alice for your help in showing us the unit and answering all of our questions.

Love it here

I was able to reserve a space and move in all in less than 30 minutes. The facility is bright and clean, easy to get in and out of, and feels really secure. This is the second time I have rented from Public Storage, and I've had nothing but great experiences.

Shirley and Suzy were the greatest. Very friendly and helpful.

Sue and Sheryl are absolutely wonderful, helpful and keep things CLEAN! Best storage unit and prices, I searched hard!

I always feel comfortable and safe at this building. It is always clean.

Nice, new, clean facility with great support throughout the move-in and move-out process. Special thanks and appreciation to Deborah who helped us navigate our unique circumstances.

Excellent customer service by Sue!! Great, easy rental process and clean space!

Great experience so far with storing things!

Super friendly staff willing to go extra to make sure you get the unit and extra moving supplies you need. Clean new building with drive in load unload area makes it convenient and warm and dry to use your unit.

I am so bad with names and I know she said her name I think its Sue possibly but she was amazing! Great customer service and goes above and beyond to make your experience worth it! Will always choose this location now. Side note: very very secure location.

Tasha was amazing and helped me pay my bill today. Everyone at this location is super helpful and friendly!!!

Awsome experience! Love the customer support and the ladies that work CSR

Shirley at the main desk was a real "joy" to work with, otherwise it was a reasonable experience

Great, clean place. The employees are always friendly and very helpful!

The dependability, and commitment to customer service is above the bar! This is an A+ business that helps people who are in transition, this place is top notch!

I was at public storage in Rosemount for shipping around for storage room for my business and I spoke with Sue and Tasha in 10 minutes I was singing contract for lease the 10x10 climate control unit Sue was ver nice lady and Tasha was very nice. For sure I will come back if I need more storage Thank you, Alex PC Tech

Amazing service!!!

Very clean and helpful staff

Very reasonable priced , accommodating clean, when you leave you know your property is very secure

Tasha was amazing! Great Custer service very friendly!

Shirley and Sue are very friendly, thorough, helpful. The facility is very clean and the security measures are great. Large inside area for loading and unloading makes using the facility comfortable. I highly recommend this location.

Nice new facility. I called and asked if lock was included, and she said yes. However upon check they charged $20 for one. Their doors do accept 3rd party padlocks fyi.

Absolutely the best Public Storage of all Minnesota. Sue and Tasha always make us smile. The units are bigger than most other facilities. The staff are friendly and just a pleasure to talk too.

Very ckean

Just recently moved-in after two long days of driving. Tasha was fantastic to work with. The facility looked well cared for and the security measures in place are great!

Stacey & Rach were absolutely wonderful. So very nice, kind and helpful. Very easy and smooth process. I cant say enough good things about this place and these wonderful employees.

Stacey is very precise and thorough and a great communicator!! excellent service!! Thank you so much Stacey!!

Stacey fantastic service!! Knows me by name every time I come in to pay. She is very accommodating!! Thanks for all you do!!

Stacey and Rachael were extremely helpful and friendly!!! Thanks for great service!!!!

Excellent customer service, fantastic facility! - Stacey & Sue are friendly, knowledgable, fun, & professional! The facility and features are great and we are happy with our unit.

Shelia was an amazing help with finding the right size unit and everything for our storage needs. The whole team was great to work with. Thank you!!!!

Rachel was very helpful and very willing to type in my phone number and help us extremely

Stacey and Rachael were amazing! Very outgoing and friendly gals! Thank you!

Stacey and Rachael were super helpful and friendly!!! Thanks ladies!!

Stacy is the best. Always friendly and professional. If you need storage this is the place to go.

Stacey and Rachael excellent workers very helpful and I feel very comfortable there!! Thank you girls!!!!

Been here for about a month now. Very clean and very secure. I have no doubt in my mind that my items are in any danger. You have to enter your passcode a total of four times, which is no big deal if you memorize m your pass code. There is a large gate in the front and as you leave, along with a code access garage you park into unload items. They have large carts available to haul things. They are very reasonably priced compared to other storage facilities in the area. I never met a woman that worked there, just two guys who were courteous and helpful. I will be updating the review or writing another one after being here longer

Dave and Stacey are super nice and I like it and they’re nice

Awesome facility-new and clean and reasonable prices!! Great staff, always helpful and friendly! Highly recommend!

Stacey was absolutely wonderful from the minute I stepped into the office at public storage! She was so friendly and made me feel very welcome and answered all of my questions!! She's very knowledgeable . everytime I visit public storage she always greets me with a big smile!! I highly recommend this facility. Very clean and great customer service! I've had several storage units throughout my life and I have to say this is the best one and I've never met such friendly staff. I highly recommend this public storage to anyone who wants to store their valuables !!

Every time I see Stacy, she is kind, helpful and courteous. I highly recommend working with her!

Dusty was super helpful and charismatic on move-in day.

Stacey and Rachael were very helpful friendly and extremely approachable!! Made this stressful time for me much easier!! Thank you!!!!

Update: After posting the review below, the district manager contacted me to let me know that the way I was treated and the way my situation was handled was not appropriate. He indicated that the staff would be better trained in the future and asked what it would take to make it right. I said I wanted my original quote honored. He immediately agreed. Unfortunately it took nearly three months and numerous emails and follow-up on my part for that to happen. First, he accidentally gave me the wrong email address. So that wasted almost month. Then even though he said he had put in for rate changes, I never saw them. And I was never given the refund I was due. In September I was given a partial credit on my account. But they miscalculated what I was owed (and the rate was still not corrected). Finally, he said he would waive the payment in October due to how this had played out. But that didn’t happen right away and I began to receive calls and emails about my “past due” account and a late fee was added. When I informed him of this, as well as the person who called me, my account was soon set to zero. And the rate correction went through then as well. So it took three months and a lot of effort on my part, but they did make it right. And I know that not all of those issues were the district manager’s fault. (Some of the changes he said he had requested and hadn’t been implemented by the people above him.) As such, they certainly don’t get 5 stars, but they did make it right. Original review in July: I reserved a climate-controlled unit at this location online. They called and left a VM to confirm. It was a female caller and she specifically stated that I did not need to call back or do anything else to confirm. So I didn’t. But a day or two later I received a VM from a male stating they were still waiting for my call to confirm. Ok. So I called and spoke with him and confirmed the details and set the time I would be arriving. The day before I was set to arrive the same male called me again to confirm that I was coming the next day. Yes. Yes, I am. Ok, great. I arrived with movers and my truckload of belongings and the female asked me why I needed a climate-controlled unit. She proceeded to tell me that she did not have the unit that I had reserved as climate-controlled but she had it outside. I told her that I had reserved it, but she informed me that the reservation only guarantees the “price” not that they will actually have a unit for that price. Helpful. She then offered me the unit I needed for $70-110 more per month at two Apple Valley locations. There was nothing I could do, given my circumstances. I was appalled. I have never been treated so poorly or had such a confounding experience with a company before in my life. They confirmed with me no fewer than three times and as recently as the day before. At no time did they think to ask me about the climate-controlled unit or inform me that they did not have the unit I had reserved available, which he so easily could have done. Stay away at all costs.

Stacy and Rachael were very nice to work with.

Stacey was amazing!!!!! She was so helpful and friendly !! I highly recommend this facility to anyone looking for storage!!!

Stacey and Sue were extremely helpful and knowledgeable! They are exceptional in what they do! Thank you!

I have been a customer for over 10 years friendly staff,easy access.

Rates are high. They go up every year 10-20%! The gate is constantly open in the evenings. For secure storage, anyone can walk in by the yard but only those with codes can drive in. The location is convenient. Staff are friendly.

Stacey and Rachael did an awesome job for us. They showed us multiple options and even worked with us to find a unit that worked best with us. Very friendly and helpful

Stacey and Rachael are great to work with! Positive attitude, fun, and great customer service!

Stacey is awesome!! Friendly very helpful and knows her stuff!!! I highly recommend renting from this location!!! Thank You Stacey!!

Stacey was amazing! The whole process was easy. Thanks for great service!!

Sheila was amazing and helpful in the sign up process. 👍🏻

Used to be a nice place with decent prices, now they are expanding and raising the cost of their units for only CERTAIN people, not everyone. Seems a bit unfair. I know this fact because I know others with units at this exact same location.

Dusty was new and really working hard! Tasha was training very well which made it smooth sailing! Well done guys!

Tasha was a big help

Tasha and Faith were so helpful as I was making the decision as to the size storage unit needed. At no time did I feel rushed. They made the entire experience fun!

Great service. Tasha rocks. 'Nuff said.

Tasha, was great to work with. She’s even getting me a new rope, because I’m short.

Awesome customer service! Tasha rocks!

Jessica was very helpful

Totally awesome service 🙌

Very happy with this facility! Place is clean and kept up with, Tasha was amazing and made everything easy and great. I would recommend this place to anyone.

Wonderful experience with the helpful staff at this Public Storage location. As well the bonus of the expanding facilities. 👍🏼

Tasha was very helpful in talking through good tips and moving strategies!

Tasha was great and Jenna will be too

Sheila was awesome......

Great fast and quick service. Tasha was awesome!

Tasha and Jessica did a great job helping me at 2 locations!! When i wasnt satisfied with one space they made sure to find me one that would work for our family! Thanks so much for the outstanding service.

Tasha was wonderful! Service is great! Rental process was enjoyable even with the rain!!

Great pricing, great customer service, everything was streamlined and easy! Tasha was great to work with!

The place is awesome. Tasha was very helpful.

Do you have RV storage?

Dave was extremely helpful and knowledgable.

I was in a hurry and in such a state of mind. Tasha helped me feel better and was quick and efficient as well as compassionate. I would recommend this location to my friends and family all day long!!!!!

Super friendly staff. Paperwork was fast and easy. Make your reservations on line to save money.

Jessica was super helpful! She explained everything in depth, and made it quick in and out with our new rental!

Employee was very friendly and very informative. Process was very simple! Thanks! 🙂

Sheila and Tasha have been very helpful and gave great customer service and i highly recommended this location

Very helpful staff. Great hours!

Been renting here awhile and Tasha and Dave have always been very friendly and helpful.

The staff here was very friendly. They had the supplies for moving and they are very helpful. The price was right and the rooms are clean.

Super job from Dave and Tenisha , very helpful.

Great staff

Good storage spot

Friendly staff & very helpful!!!

Jessica was helpful and friendly. Very smooth transaction. Thanks!

Secured gate and security. Solid storage unit no leaks, plowed paths during the winter.

Jessica was wonderful and answered all my questions will be back

Great customer service went well, talked through it well. Tasha is the bomb, would consider this place to others!

Horrible customer service. Still waiting for the district manager to return my calls from a month ago, despite leaving him 3 messages over a 2 week span on a time sensitive matter. People at the front desk that "run" the place say everything has to go through the same guy who don't return your calls. And for all that, you still pay more then you would if you go down the street. I have never wrote a review before, but service was so bad I felt I should give others the heads up. Hope you don't have the same experience that i did

Yes

Very easy set up and reservation . Set it up on line and showed up and Katelyn was extremely helpful. Great place . Nothing but an awesome experience.

Jessica was amazing!

Secure storage in a clean facility.

Jessica was great

Just opened a storage at Public Storage with Sue. Wonderful experience and Sue made the process easy and quick. Thanks Sue!

Just awesome

Took me a few minutes to check in, Sue explained everything and had me out the door in 10 minutes. Storage space was perfect size and easily accessible

Sue was so helpful! Love this location.

Jessica was a great help.

I didnt even want to give this place ONE star but I had to. The clerks are friendly but they are useless with the demands of the company. Any issues can not be resolved by the customer service reps, all have to go for approval and none will be approved. I needed to speak to someone at my property so I wasn't late paying for the 6 days in May. No one at either location in town and their phones were not working. Come to find out all customer service was at a cororate meeting and there was no one to help their customers. They charged me a late fee of $24.90 on a bill of $31.00. Thats almost double. Refused to refund the late fee even though they had no one available to help their customers. I moved my stuff out the next day. Oh and the rent on a 5x10 went up $11.00 in the month I was there and a 5x5 was only $1.00 less than a 5x10. DO NOT RENT FROM THESE PEOPLE! RIP OFF CENTRAL!

Jessica is awesome

I had water run into my unit and sue has been very helpful getting everything situated. She had me in my new unit faster then i had my other 1 and she is pointing me in the right direction to figure everything out.

Sue was very patient with me while I explained my situation and determined the best size unit for my needs. She was thorough in her explanation of the policies and access to the facility. The location is clean and well maintained. I have been there at later in the evening and felt safe and secure. Overall a great place to store your extras!

Great Service and very helpful!

Excellent service, very clean both around the property and in storage unit area. Employees were very prompt with assistance for all of my needs and provided very good service as a whole.

Sue was helpful and knowledgeable. The property and the unit are very clean.

Great service and clean location

Jessica did a wonderful job checking me into my new unit

Great service will be staying for awhile, highly recommend

Jessica gets 5 stars because she's great!

I filled out the online form yesterday and before I was even done on the site, Sue had called me to set up my check-in appointment. When I arrived to check in, things went very smoothly. The unit was clean and we did not have to bring our own lock. The process was very expedient.

Very nice staff. Clean facility. Nice facility in good working order. Everything you would want in a storage unit and easy to get signed up.

My family and I had a very positive experience at this particular Public Storage facility! Initially Mary helped us figure out the best deal for what we needed. We were able to get a much cheaper option than anticipated. Then, I was personally contacted to set up a time to stop in. This ensured a speedy set up. They went above and beyond to accommodate my busy scheduling needs. Upon arrival, Sue was ready to show us around and answer all of our questions. She was incredibly nice and helped get us all ready to move in the next day. We also ended up changing our storage locker to a different size, and this process was quick and easy as well. Overall, we had a great experience with this specific Public Storage— huge thanks to Mary and Sue!

Bobbi and Sue where very helpful and friendly. They helped me decide on the size of unit that would fit my needs and offered plenty of packing solutions.

Very helpful staff and it was really nice to have this storage during our move!

Sue was very friendly and knowledgeable and the storage space was clean.

Sue was great and very helpful through the process of getting started. The location is convenient. The space was clean, accessible, secure, and safe.

The service here is excellent! When we arrived for move-in Sue had everything organized (paperwork, lock, access code cards) which sped up the process and helped us feel like our stuff would be in competent hands. But the best part was yet to come -- this place let us keep our 28 foot moving trailer from UPack (also highly recommended) for a couple of days on property so we could unload in stages. Although we did try to place the trailer out of the way of traffic it still took up space and I'm sure they'd rather not have had it there -- but not a peep out of them. Thank you so much for helping make our move-in experience stress free - I can't imagine how badly things could have gone if we felt like we were under the gun to unload in a hurry (I'm a klutz and fell off the deck of a moving truck earlier this year). As for the space, it's clean, weather-proof and secure and the price is right. Can't ask for more!

Great service, friendly staff! Very helpful with answering all my questions!

Friendly, helpful and efficient.

This was perfect location near our new home. Was able to put extra stuff in before moving and conveniently for sorting what we needed as we unpacked. Sue was great walking us thru the options. And helping us down size. As we unpacked.

The check-in was fast and Sue was great to work with. Answered all my questions and was very friendly.

Very easy check in and check out process with a clean and very secure facility

Very friendly service. Were prepared and had paperwork ready when I arrived and explained how service work very well. Very happy with service and would recommend this business.

My father rents from here. It's a great place outside of the fact that every so often the rent price goes up. The property manager always make sure the grounds are clean. Sue is an amazing person and does a great job. She answers every question when there is one.

When ever I go in Sue is always smiling and very helpful. Property is always kept clean.

I have been locked out of my unit all because I come and go threw the gate to often is rediculas. Everything I own is here and I have every right to come and go as I please during the hours every other customer is allowed. I pay my rent on time. You should be ashamed of your self DM CHIp

Fast courteous staff. Helped me get a great unit

Setting up a reservation was super simple. At the office, paperwork was quick and simple and Sue was very professional. She showed me the storage unit before paperwork to make sure it was the size I needed and reviewed with me how to work the locks and gate code. I dropped my stuff off in the storage unit knowing my items were safe. I would recommend Rosemount public storage to everyone!

all went smooth while renting from here.

The staff at this place are the BEST ever! Very helpful and kind.

The facility is very clean. Sue at the front desk is friendly and helpful. The same size storage space at a competitor down the road was nearly 50% more than the Public Storage in Rosemount. Great value!

Had a great experience. Staff was especially helpful. Thanks, Mary, for everything!

Mary was super friendly and helpful. She walkes through the process and explained everything. She took time to show different storage sizes before I made the deco. The only thing I had issues with snow that was piled up on the storage unit door. I had to clean it before opening it and next when the plow went through, it piled up snow again

I have worked with Mary for several years now and she has been extremely helpful and great to work with. She is very professional and an excellent representative for Public Storage. She truly makes a difference and is one of the reasons we like using this facility.Thanks Mary!

Mary does a great job !

Mary was very friendly and gave us great service today!!!

The Service and property is very well-maintained and customer service is exceptional.

The place is in a great location and love the people who run it they treat you like family! Couldnt ask for anything better then that! Special thanks to mary! Shes a sweet heart!

Very good service and outstanding personality.

Had a great 3 year experience with this location. Would use it again and recommend it to anyone. Mary was wonderfully pleasant to work with and always went the extra mile to help me. Thank you public storage of Rosemount! You will be missed...

Good storage place. Mary is very nice and helpful. Always a pleasure dealing with her. The storage units are nice and secure. The climate controlled it very nice to have.

Mary provided phenomenal customer service! We were moving and in a stressful situation, and Mary was extremely helpful. I would definitely use Public Storage and recommend them to others.

Easy online reservations, you need to allow 20 minutes to do paperwork and review the unit for approval. But Mary was easy to work with. Reasonable prices. I think the $1 for first month is for a less than 30 day period. The full rent is due the first of the next month. Put pallets down to just in case. But so far so good.

So far, so good, but I'll need to report on the storage experience after I have been using the facility for a while down the road. Mary did I very nice job explaining everything, answering our questions, and walking us through the entire setup process. Who doesn't appreciate great customer service; thanks again to Mary for making the process simple and easy.

Was very easy to set up a storage unit thanks to Mary. Very friendly and the unit and grounds were nice and clean.

The ladies that work at this location are wonderful! Always helpful and very nice. The place is always clean. I have never had a problem. Would refer my friends and family to this location.

Mary is nice and friendly. Helped us get a great unit for cheaper around. Its nice locations. Well, clean units. Mary helped protected our stuff from dust and humidity. Mary always has a smile on.

Mary has been very helpful and pleasant when I have came in to pay my storage. She is also so very good at reminding me when I am late.

Excellent and friendly service from Mary M.

Mary did a super job for me

Mary is very nice and welcoming. Good price for storage needs. The process of moving in was easy. Unit was clean. I would recommend this storage facility to family and friends.

Great place clean, rented here many times. Mary was awesome, explained everything very well. Thanks for all your help Mary!😁

Mary is very helpful and a great woman. She's good at what she does.. Thank you Mary for the help :)

I've been really pleased with the facility and service at Public Storage. This is a well run facility -- kept clean and maintained. Mary and Sue provide exceptional service and will take great care of you. If you have storage needs, this is your place.

Just want to say I received great customer service here and like how my storage unit is clean and easy to get to. Thanks to Mary M. for helping me get started! Wonderful gal!

I received remarkable service from Keisha when I went and got a storage unit from this place today. Keisha was very helpful, courteous, and very knowledgable. This place is clean, welcoming, and I would recommend this place to anyone looking for a storage unit. Thank you again!

Mary is awesome

Mary provides excellent customer service, and the unit provided ample storage at a reasonable price. Highly recommended!

Mary was great. We were well taken care of, great service and recommendations.

Mary was super friendly and helpful!

Great customer service! See Mary or Sue they will get you set up!

Mary and Joann are delights to work with, the process was simple, it's a convenient location and there are great rental deals.

Mary has been outstanding with her help at this location. I have rented storage lockers at other Public Storage facilities, but Mary far exceeds any other location in helping her customers with their needs and making sure they are completely satisfied. She is truly one of a kind. The office has anything you need in regards to packing supplies. I cannot thank Mary enough for assisting me with my transition to this facility from another one with far less customer service or concern for their customers satisfaction. Thanks so much Mary!!

Great customer service, fast and friendly:)

Mary is super friendly. Would use again!

Really great customer experience. Check in and paperwork was super fast and the staff was friendly.

Mary was very helpful. I would certainly use them again.

Mary is a great person..VERY GOOD CUSTOMER SERVICE!!!! GOLD STAR ALL AROUND!!!5

Mary is awesome and is always welcoming when I come in. She is a great asset to your company. She deserves a raise.

Mary is one of the most amazing people I've ever dealt with for customer service she's so wonderful and easy to get along with and very helpful I really love having my storage here because of her

We had great service here. Mary was very helpful and made the experience easy. We will definitely be using Public Storage again.

The facility was great and so was Mary the manager of the facility. What lowered my review was the $22 hidden charge on top of the $1 first month promotion. We will never use Public Storage again as a result. Stop the hidden charges before it costs you more customers! 😡

Great service from Mary! She was easy to work with and helped us find the right size for us. Will continue to use this location.

Tested and true. I received excellent customer service at this location. Mary easily exceeded all of my expectations while remaining not only patient and kind, but also rather cheerful. She seems like a very warm-hearted person. Thanks to her and Sue (the nice lady who called to confirm my reservation) for their excellent assistance. I could tell they both cared about me not just as a customer but also as a human being, and I truly appreciated that.

Mary was a great help getting us set up with our storage space. Couldn't be easier to move our stuff in and out! Just what we needed. thanks!

Mary was awesome. She was very friendly and made the whole check-in process easy.

Mary is awesome! Renting a unit was quick and easy.

Mary has so helpful..what a great asset to your facility ! Such a great lady so friendly ! Always enjoy talking with her !

I couldn't have asked for a better experience. It was so easy - from reserving the unit online to coming into the office to finish paperwork, etc. The property is super-clean as well as the unit. Mary was very friendly and accommodating, especially since I had to reschedule multiple times. The office is well stocked in any moving supplies you could possibly need.

Getting my storage locker was a breeze! Mary helped me figure out what size would work best for me and was successful at finding the perfect locker! Very affordable, and easy to access! Definitely will suggest others to go here! Thanks!

Mary helped us with finding units to fit our needs. She was awesome!

Patrician used to work at this location and she was awesome. I think she works at the Bloomington store now. Mary who now runs Rosemount is so great and caring so I'm glad she is going to keep working here. Also a lady named Angie who works there some days has good sales skills. Convinced me that I needed more boxes then I thought... she was right! Thanks all!

Mary is the best! She is so nice even if I'm late! Very great service and everyone there is always in a great mood!

I was very pleased with my experience renting a storage space at Public Storage in Rosemount. Mary at the facility was pleasant and answered all my questions thoroughly. I was shown a clean, indoor space with a very tall ceiling. This is going to suit my needs perfectly. Thanks Public Storage! I endorse this place.

Mary was very thorough and organized. She followed up with me to make sure everything was working well.

This storage location is very clean and organized. Overall, a very pleasant experience. Mary was very helpful and professional

Mary takes great care of us. Excellent customer service. Thanks Mary!

I originally dealt with Mary and she has been very helpful in my selecting the right storage to meet our needs. She is both knowledgeable and friendly and very nice to deal with. The facility is clean and very convenient to access. Mary and her team do an excellent job in running Public Storage facility and are always available to help when needed. Many thanks!

Great rate, and great customer service. Unit was spotless when shown and moved in. Mary was very nice and explained everything when it came to the paperwork.

Positives: Property Manager Mary was knowledgeable and polite on the phone and in person. The units and property are clean and in good shape. The front office is small but inviting. Public Storage has decent monthly pricing and features a "first month for $1" special. If you live in Apple Valley or Rosemount, it's located in a quiet and safe neighborhood. I like how Public Storage is month to month, without a contract. Also, you're able to pay your bill through a number of mediums (online, auto pay, in person, mail, etc.) which is convenient. Negatives: There is a one time $20 "administration fee", you pay $17 for their required cylinder lock, and you do have to get their $11 per month insurance. I've never had a storage unit before this, however, so I'm assuming this is the case at all storage facilities.

Great service from Mary and very easy set up for a storage unit. Thanks so much Mary for the easy transition, great attitude and all your help!!

I rented my unit and Mary helped me. She is amazing. Even though she is suffering with a cold and doesn't feel well. She was still on her game. She was very courteous and friendly. I would highly recommend this facility.

Mary, the lady behind the counter, was always cheerful & helpful. She was the one that originally helped me when I first got my 10x10 storage unit & she has been there every time I've gone there to pick up or leave stuff. Thanx Mary! Wish I could stay longer, but I'm moving out of the state.

I have been buying boxes and supplies here. Mary is always kind and answers my questions. The office is always clean. I will keep coming back and tell my friends to come here too

Your employee, Mary, was very helpful to me when I needed supplies for packing & moving. She supplied me with boxes, wrapping paper and tape. She was friendly and informative.

Saw John, good guy. Very helpful.

Mary Munoz is an awesome employee! So helpful and knowledgable

Usual paperwork, but friendly and very helpful. Mary made it easy and went out of her way to get everything I needed done, done!

PS was great. The large storage space with high door was perfect to store my stuff, boat and personal watercraft. The Manager Mary was fantastic. Always helpful and positive. She assisted me with contacts for helping me remove junk from my unit, and even found a locksmith on a beautiful Saturday when my keys got locked in my car. Above and beyond!

My husband love this place Mary and sue rock!property is always neat and clean.mary is very helpful know her stuff inside and out.

We had a great experience at this location, Mary was very professional and displayed a willingness to help! She was very helpful, kind and patient!!! Thanks Public Storage!!!

Mary at Pubic Storage Rosemount is great! She helped me get out of 2 units I had, and into one unit, saving me a lot of money every month. Very helpful! Very good customer service!

mary was very nice

Great, fast and easy

John was very nice anf helpful

Mary is awesome and very helpful!

Excellent service by Mary!

Mary was very friendly and helpful. Will use public storage again in the future.

The storage facility is clean and looks secured. I like that the floor is raised and sloping towards the door to ensure water stays out. Mary was thorough with the transaction and walked me thru the facility. Also gave tips how to store bulky things and keeping moisture away.

Excellent customer service, clean and centrally located. Mary was VERY helpful.

The individuals that helped us with our rental unit, were very courteous, patient, and thorough. All our questions and concerns were addressed. We would recommend others to use this facility. Thank you Angie and Jake

Phil was great. Explained everything and got me in and out quick.

Mary was very helpful and knowledgeable about how large of a space I would need

Moving isn't easy but renting was, thanks Sue !

Mary was incredible — she was professional, helpful and absolutely charming. I would have signed up at her location at once if she had not gone to such lengths to find me something more economical and closer. I would recommend this location to my friends in a heartbeat.

Great people, great service and friendly. I only in countered friendly service over the years of renting.

We rented a 5'x5' storage space from this location for over a year and a half and had NO problems whatsoever. Anytime we had a need to speak with a staff member, they were always very courteous and helpful. No complaints at all!!

I was treated very well by the staff at Rosemount public storage!! Sue was very helpful and answered all my questions and being the winter time, Sue made sure after we had looked at the unit that she would go out and make sure it was shoveled and sanded before we started moving stuff in that day!! Thanks for the great experience Sue !! Tammy Anderson

Mary is very helpful and very accomodating. She is very courteous and very through in explaining / answering questions in details. I had a really good experience here. Keep up the great customer service.

My wife and I rented a unit for one month at this location to help store a few things since we had recently moved cross country. It was clean, in a great location, and all the staff we talked with were very helpful and professional. We have no complaints about Public Storage and would recommend it.

Jill was fantastic. Great service. Place was clean, too

I rented a unit at Public Storage for 1 year. I will never go back, and do not recommend this company. Everyone on their staff, from the clerks and Store Manager, to the district manager Ryan Nelson is dishonest, untrustworthy, and lacking communication skills at best. Over my lease, I made numerous trips to drop off/pick things up as needed, never noticing anything out of the ordinary. Upon move-out however, I discovered nearly half of the garage was saturated with liquid leaking under the divider from a neighboring unit, which in turn soiled many of my belongings with mold. Public Storage requires you to purchase rental insurance through an outside agency, whom I'm still waiting for a response from. I cancelled my lease, cleaned and moved of the garage before the last day of my lease. On move-out day, I was charged for the upcoming months rent. I was denied a refund from the manager who claimed I needed to cancel auto-pay, and was informed that the unit which I had been renting, and technically still renting, was now being rented to another customer simultaneously. District Manager, Ryan Nelson however claims the reason for being denied a refund was lack of move-out notice. Either way, we all know this is not how to sustain a business.

*Beware- management will not pro-rate monthly rent if you leave storage unit early or issue renter a refund *Beware- storage access unit till only 9 PM *Beware- storage unit leaks and will be covered in dirty, dust, etc.. Moved my stuff out of my space 10 days early hoping for a pro-rated refund and the owner/manager tried to belittle me for my request.