Public Storage Self-Storage Units at 13011 Highway 55, Plymouth, MN

I have called and sent pictures of my unit no one calls me back. Can you explain this. I gave them a one star. 2nd review The district manager called and so did the onsite person, who was not on site during my incident, where my unit opening was smashed into. The opening was repaired. So we finally have access to our storage unit. I have rented 4 units before without issues. This incident took me calls over 3 days, and I have an app too. I appreciate talking to a live person and an available on site manager.

Great staff

I do like this place it's just the price I'm not happy about.

Had a unit for a few months and now they are increasing my rate by 30%.

Mary Rose was a great help & was very friendly .

Reservations are misleading. No employees on-site even when I had a reservation and set time to meet. New employee finally showed up but was unable to help. New employee was kind, though, and the issue was out of his control. Poorly run company through remote employees, I’d recommend spending your money at other storage units in the area.

They really helped me quick and easily. Stephanie was so helpful! Their prices are extremely reasonable and very spacious storages. I strongly recommended

👍🏻

Great customer service for only one person working the counter.

Very professional

Convenient and very helpful thanks alot!!

Awesome place!

Started with a monthly rate of $170, 1.5 years and 4 price increases later my bill was $320. Moisture is an issue. Not well maintained in the winter. Be careful storing your stuff here.

An I get a 65 foot moving van in and out of this facility?

Sam is awesome and was very helpful

Very helpful manager (Sam) when we were in kind of a stressful moving situation.

Great overview and quick check in and all are explained

Great customer service from Sam! Friendly and welcoming!

Jim was incredibly help and very helpful and very nice! 10/5

Sam was friendly and helpful in getting a unit setup at this location. Good knowledgeable team here to help you find what you need.

Great experience!

I am waiting on this location to correct an error that was made. This will determine if my rating remains or changes. I have confidence this matter can be resolved quickly and to everyone’s liking. The matter was resolve. Alicia is excellent to work with from the team.

Very good set up, very friendly staff.

Alicia was fantastic and helpful - I would highly recommend.

Very helpful and friendly staff

Stopped in to ask a few questions on storing, Alicia was very helpful will be back !!

I called the local phone listed. After going through 2 people someone answered that could help me. I asked twice what size units do you have available the person on the line kept asking me question like what i was storing. All i needed to know is the sizes they have to rent. I told the person they are making this harder than they need to and said good-bye. Bad business.

Very pleasant, informative and helpful.

My storage unit leaked during a heavy rain in late May of 2021. Thankfully, I checked on my unit and was able to pull the wet items out to dry before mold set in. It took nearly 30 hours for me to move everything out of my storage unit into another facility down the street. Although nothing was damaged, the hassle of taking a day off from work and moving during spare hours on nights and weekends was less than enjoyable. I'm not sure if Public Storage has any intention of fixing the structural issues, but be aware that your items, which I'm assuming are worthwhile enough to store, might be subject to the elements. I sent feedback to P.S. after I vacated, but never received a response. I gave 3 stars because the online experience and office personnel were decent.

Sam is thorough and friendly!!

Sam was super helpful as have all the staff who's helped me here. They're very friendly helpful. Help w. The setup of renting. Thanks so much

Sam is great very patient and pleasant to work with.

Clean facility at good location. Shamiyra was pleasant to deal with and answered all questions clearly. Would recommend to anyone.

Kitsha and Shamiyra were very helpful in getting me checked in an ready to unload. Thanks!

Kitsha has been very polite & progressive with me & my frustrations I’ve experienced while renting from Public Storage. However, with respect and consistency she has helped me to figure out a solution to the problem. I appreciate her so much!

Kitsha was a huge help.

I came in today to help a member of my church Mardia move in. Shamiyra and Kitsha we're very helpful they helped get her a bigger unit right away with no problems. They both we're very nice! Thanks Shamiyra n Kitsha

Kitsha and Shamillra in the office were very friend and very helpful.

Update: It was sorted out in the end. I can move to a different unit. Do not use the eRental contract. You won't be able to cancel if there's a problem with the unit and it's impossible to speak to someone to sort it out.

Sam was so helpful and kind. She was also quick and efficient with her work. I would recommend anyone to this property just because of her customer service, willingness to help her customers, and her kind personality. :) SAM YOU ARE AWESOME!

I Am Grateful For Lakitsha and Sam For Being Very Polite and Helpful.

Sam and Lakitsha are the most warm and helpful individuals that I've run across in a VERY LONG time!!! I know it's their job, but they definitely went over and above!!! It's nice to run across "Minnesota Nice" every once in awhile!!! 😊

EXTREMELY helpful and very very fun to work with. It was Lakitsha’s first day and I was her first customer. Did very well and knew her stuff! Made my renting experience top notch( even with Sam over her shoulder :) ) they made the experience fun and easy and makes you feel like your stuff is in good hands. Highly recommend them!

friendly people and good service

This is the best public storage location in town. I’ve been a customer for over 25 years and have rented units at many locations over the past years and found this one to be my favorite. The staff is so helpful, pleasant and has made my experience wonderful. Rent here if your looking in this area. Thanks!

Sam is a gem; wonderful personality and a great compliment the companies public face. Public Storage is lucky have her.

Phenomenal service by Jim.

CJ was so incredibly helpful today with my move in. He was very knowledgeable about the information. He even showed me to my unit and helped me get in and showed me how to use the lock. In a very stressful time, it is service like this that can make all the difference! Such a kind person should be recognized!

Great price! Easy paperwork! Great Customer Service...

Storage garage was clean, easy to access - it worked great for my purpose. Prices were phenomenal - I would suggest it to anybody who might ask me about storage - as well, I wouldn't look anywhere else - I would use Public Storage!!

I rented a storage unit in August of 2019 and had to store my things for a month. A month went by and I went to get my things out of my unit and I witnessed 3 rats crawl up the wall! My storage smelled like rat pee and there were droppings EVERYWHERE. No one was willing to do anything, I went all the way up to the district manager who finally agreed to prorate my rent for the month I move out. I told them I would write this review, but have not actually gotten around to it. I called insurance to try to get a refund since the rats had chewed through most of my furniture and they told me they did not cover rodents. Which side note they tell you HAVE to have insurance which is not the case!! I learned this from a different storage facility. All in all a horrible experience. Oh, and I missed a payment they called me and said they would refund my late fee if I paid it that day and I never received that refund/credit. I make sure to tell everyone about my experience and have referred many friends to a different storage facility in Champlin.

Always a fan of working with the team at Public Storage. They make moving in and out so pleasant. Thanks Nicole for making us smile.

Nice clean and. Friendly

Very friendly and helpful! Explains everything thoroughly!

The ladies in the office took care of me

Great experience

A+++ service from Tiana

Michaela was amazing ! ☺️

Michaela

Simple to set up.

Today I signed up effortlessly With a storage unit to help while we remodel our house. This will make everything transition smoothly. Eric was fast and efficient through the whole process. Thank you again.

Very conveniently located and easy access Helpful staff

Very friendly. Nicole was great!!

Nicole is complete awesome

At the time of check in (June of 2019) Ashaunti was working at this location. She did a WONDERFUL job under extremely trying circumstances. Public Storage corporate policies can sometimes put the local representative in extremely bad positions with reservations not being honored. That is what happened here and we felt so bad for Ashaunti...but she handled it to the best of her ability. Public Storage has great people on site and the property served it's purposed for what we needed. Check out was smooth and uneventful. Five stars for Ashaunti and two stars for Public Storage for putting her in a bad position.

I received great help from OT today. He helped me get everything I needed to keep my items looking new for when I take them out of storage. Thanks so much!

Do NOT waste your money here! We were going through a difficult move for our family, and entrusted Public Storage to keep our things. We paid in full for each and every month. I had my credit card stolen (not from PS) and had to get a new one. By the time I went to get my information updated at PS, the slapped me with a fee for being 2 days late and increased my rate. The final disaster was moving day... we had a moving company meet at the unit, and discovered that approximately half our stuff was covered in MOLD AND WATER! We had a tarp on the floor covering the entire floor and part of the walls. Yet somehow, water ended up all over our stuff and apparently this had been happening for quite some time. Lost family photos, jewelry, furniture, etc. The real problem begins with how PS handled this: 1. Their insurance only covers some items. Jewelry for example, is destroyed and PS will not replace a single penny in loss. They of course point to their "rent at your own risk" policy. 2. They refused to pay for removal of our damaged items. That's right... they destroy your things... and you clean up the mess. 3. Refused to refund ANY rent. That's right, they think it's acceptable to charge you for a service that they didn't provide. Once again, I was told by Manager Brittany "rent at your own risk". 4. After speaking 2 times to Manager Britany, she decided that she wouldn't take or return my calls. The check was cashed, and Brittany no longer has any interest in making things right for the customer. This is a disastrous company with horrible customer service. Save yourself $150 a month and leave your families valuables in the woods... they will be in the same condition as the months pass.

terrible experience. all property destroyed due to water seepage.

Great service. Very professional.

Sarah and Nicole were more than helpful. They’re customer service is the best around. I will definitely refer anybody I know, as long as that get helped by one of these two.

Nicole was knowledgable, very polite and helpful

Amazing customer service with many free smiles included!

Josh was great he walked me through everything this is a very clean well-kept safe facility.

Ashanti and Nicole were great! Super helpful and very kind. Had a great experience.

Rachel is very detailed and provide an easy and quick experience

Josh was awesome! He answered all my questions and went above and beyond to make my reservation run smoothly!! Thanks again

Nice and clean storage facility safe and secure units. Kept clean and free

Josh did a great job explaining everything and getting us set up!

Had a great experience renting our units. Worked with Josh & he was thorough, professional, & courteous. Clients from Buffalo

Josh was very helpful great experience

Emily was extremely helpful with my request to transfer my unit!!

Great service from Emily, she was very helpful!

Horrible service. Don't bother calling the office they won't answer. And lol if you leave a message thinking they will call you back

To many other charges.... I had dealt with them before so figured why not again?... but this time they got me for an extra 54.00 dollars wont be messing with them again!!!...oh and I had water damage and mildew on quite a few pieces of my furniture I'm so done with them!!!

They take care of you asap!

Melissa was wonderful helped me with everything.everything i asked her she had an answer right away.i appreciate the help Melissa

Melissa and Nicole are huge helps! Thanks for the great service!

Melissa was kind and helpful!

Horrible front desk service

Worst experience of my life.

Melissa was Very kind and Soo helpful

Melissa did a great job. Very helpful and informative. Got me in to a storage unit same day. Thanks for your help.

Melissa was great and very helpful!

Melissa was helpful and great at getting things setup for our storage needs. Thanks.

Melissa helped me out so much

Melissa helped me out so much and was amazing

Love my ladies!!! Always a pleasure.

Great Service. Milissa was very helpful

I had a great and very positive experience with Melissa, who rented me the perfect space today. Everything was so professional and easy to do. I was impressed! Five start for sure.

I have been speaking with Melissa at this location for the past week. I have had multiple issues regarding my account and she has been nothing but professional, attentive, detailed and thorough. She went out of her way to help me and I will for sure remain a customer in the future.

Great customer service! I would refer to anyone.

Melissa and Nicole were very professional and welcoming! They helped me through the process of moving in (and even having to select a larger unit than I previously registered for) to moving out. I never had to worry about my belongings!

Rent raised $10 twice in a year.

Old storage building but clean and well maintained. Sports car do not fit most garage due to the step in front of each box.

Nicole was excellent

Awesome location, Nicole is very helpful!!

Nicole was very helpful and really informative

Fair friendly and clean

Quick fast easy process!!! Patrick and Nicole are great!

Nicole is very helpful.

Nicole was very helpful

Nicole was great! Super helpful when I had any questions about locking up my unit, gate access, etc. She broke down all costs part of my month charge and offered to contact the manager with any additional questions she couldn't answer at the time. This Public Storage location is kept very clean & I feel comfortable with my personal belongings onsite. Would highly recommend!

Nicole was very helpful

This place is great! The employees are wonderful and very friendly. Highly recommend!

The lady @ the store was extremely helpful. She went way & beyond to answer all my questions along with showing me the model of the size I wanted. When buying my box supplies she did give good advice all the way esp how to pack My breakables. I will recommend her location store to anyone in need . She is an asset to public storage. Keep up the good work . U are one of the rare ones.👌🏼😘

Nicole at Public Storage was so helpful in my famlies move. We will be back to this site again the next time we need storage solutions.... Thank you!!!!

Nicole was very knowledgeable and helpful in finding me the right size storage unit for my stuff. She was also very helpful in explaining how the rental process works so there aren't any surprises. Thanks Nicole!

Jylan was excellent!

Storage manager Jylan was great. She went through everything with me and explain in detail how I go about using the Public Storage rental units. Thank you Jylan. Have a great day. 😎⛄️

Nicole was incredibly helpful and I was in and out in no time. I highly recommend this location. Clean, and exceptional customer service.

Friendly staff and easy access

Jylan is the best! Thanks for your help today in checking out!

Jylan is awesome! She's really helpful and has a sarcastic sense of humor, so don't trust the first thing that comes out of her mouth - she's probably just joking. Made the experience of checking out a storage unit pretty fun.

Jylan is the best person to deal with, explained every thing so clearly. No questions by the Time I left. Thanks Jylan for being so patient with this little old lady.

Great service

Nicole and Jylan were awesome! Great service and great unit!

Jylan and Therese were a great help when I needed it most!

Public storage service was incredible! Jylan could not have been more helpful and friendly throughout the process! I highly recommend!

Grear place for storage. Jalyn keeps this place tip top!

Jylan was awesome super helpful and curtious. She made our experience a stress free one definitely recommend this place!

Good experience. Staff was friendly and helpful. Jylan was great!

Great service, clean storage space, and conveniently located.

Great experience. Jylan was extremely helpful and accomodating. The premises were clean and the units were easy to access. Prices were competitive.

Great management, nice lockers, good price. Jylan was very helpful and got me 2 spaces very close to each other.

Awesome service. I give this location five stars based on my expecations. They were fulfilled and exceeded. Jylan confirmed my needs by asking me several questions and offered tips for storage. Extremely helpful. Not to mention her friendly and warm attitude. I appreciated her persona as an impersonal impression can be a deal breaker for me when it comes spending money on a monthly expense. While I understand its a business transaction for her or the company , it's a personal transaction for me since I have all my belongings there. I feel in good hands.

I love the property manager here at this location. She is so kind and friendly .. I prefer this location strongly .

Awesome staff with perfect customer service!

Very helpful and courteous people work here. The facility is spacious and the rates are affordable. Will definitely use them again when needed.

Jylan is awesome.. great customer service!!

Jylan helped me through my challenging move. She gave me some excellent suggestions !!! I have rented places in FL and GA for my family, and she has been the absolute best ! It's nice to have a caring and thoughtful person in charge.....

The whole process from signing up and moving in was easy and painless. Nicole was very courteous, patient and friendly the whole time (even when my dog was being shy). They answered all my questions promptly and I was on my way with little delay. They make renting a storage unit enjoyable, thanks again and see you soon!

Jylan was absolutely amazing. She made me feel welcomed and comfortable right away. She provided me with outstanding customer service. She actually went above and beyond to ensure I had the best experience. I recommend this facility to anyone and everyone.

Jylan is amazing! I showed up the day of and realized that the 5x5 storage unit I had originally put on hold would not fit all that I intended on putting in there - needless to say, I was a little frantic. She calmly let me know of some other options that I could move forward with instead and got me squared away with the change very quickly! She showed me out to my unit, recommended putting down some plastic, and a great item that helps absorb any moisture that finds its way into the unit - helping to keep my items like new! I'd highly recommend Public Storage with Jylan!

Easy payments online and clean, often inspected units of all sizes.

Jylan was terrific when i arrived for my appointment that she scheduled with me, she was upbeat and only looking out for my needs the entire time. What a wonderful experience. Makes me feel the facility will definitely fit my needs.

Today was the first time I used a public storage facility. Jylan made my experience extremely pleasant. Thank you so much Jylan!

I love this location! Jylan was amazingly helpful in getting me what I needed! Her patience was awesome while dealing with my young son! She even gave him a ride on the golf cart!!! I most definitely will tell people about this location just because of her!!!

First of all I was terribly late but jylan stayed in contactact with me and waited for me to get there she was very nice very professional I give her 5 stars and 2 thumbs up

This is the second time I am using this storage until. It was a quick and easy process to get started and moved in. The staff is very friendly and helpful! I highly recommend this storage unit!

Very helpful. thanks jylan

Julian was just incredible! Thanks!!!!

Awesome service by Jylan

Hey jylan is absolutely awesome at public storage have her help you out when your in a bind,she has saved me alot

Very amazing. Good costumer service. Love the people and the quality

Jylan was so great! I had great service

I'm a realtor and came in to buy packing boxes for a client. Jylan went above and beyond to help me. In my business, customer service is extremely important! I will go out of my way to come back!

Jylan is awesome! So friendly and nice. Keep up the great work!

Jylan is the absolute best! Who knew getting a rental unit figured out in the middle of January could be an enjoyable morning.

Jylan was very friendly and extremely helpful! She was a pleasure to work with! I would highly recommend this storage facility to anyone! Thank you for walking me thru the entire operation with ease I feel very comfortable renting here!

Carol helped me find the information I was looking for. After being frustrated over the phone it was so refreshing to talk to her and get all my questions answered.

Jylan was awesome from upfront to the end of the rental process Property was well maintained

Jylan was incredible to work with. Very informative, she certainly knows hey stuff!! Facility is great, clean and secure with ample space to move around a bigger truck.

Alexander was awesome

We rented at Public Storage for 6 months and it felt like home. Jylan was great to work with and the property was clean and dry. We would come back in a heartbeat!

Alexander was very helpful and personable as well as knowledgable

Good guy Alexander to do business with

Yelp hides reviews so I am doing this here, Jylan is a cool person that will help you with everything you need!

Customer service was some of the best around. Jylan was very nice!!

Crystal did an excellent job. She was very professional and detailed throughout our discussions.

awesome and fast

Jylan was positively and absolutely terrific.

Excellent customer service. Very attentive. Jylan ROCKS!

Jylan is such a wonderful help. I received great customer service and she explained everything very thoroughly.

great place - have stored things here several times and will continue to do so in the future! this last time Jylan even helped me strap down some of my stuff to my trailer when moving out! what a great gal.

Good price and great customer service

Fantastic customer service! Jylan is so friendly and welcoming! I'm glad I picked this location!

I had two units, then one for over two years. I am no longer there as I moved the contents to my son in Colorado. Manager Jylan was absolutely terrific, advising me on sizes, insurance, locks, and the entry system. She is thoughtful, generous with her time, fun to talk with and a very good manager. I appreciated her when I was going through downsizing and even before that when I was storing things for my children. Kudos to Jylan and to your good storage system. Thank you!

Great customer service! Jylan was super personable (and funny) and helped us figure out what size storage we needed, etc. Also it's nice that they don't require a 30 day notice to vacate....just a few days! Price was same or better than comps. Highly recommend!

Stopped in for property info and the property manager was very helpful and polite.

Great customer service. . Wonderful environment! !

Jylan is da bomb best sales experience ever! Would recommend public to everyone!

Jylan was awesome :)

Very friendly and helpful staff, Jylan, was excellent to work with. The storage units were nice and clean, top notch. Got a good deal on the website too!

Fast, organized and easy.

Jylan - she was great! Very helpful! Moved in same day and she made it super easy!!!

Jylan was professional and courteous. She was more than helpful and went above and beyond by providing useful information for our travels.

amazing customer service and a friendly staff- made my move in day a breeze as well.

great customer service !

Awesome place, very nice and knowledgable staff especially Jylan!!

Fantastic customer service and very helpful employees. The property was clean and easy to enter/exit. I was a little disappointed that I had to pay $18.99 for a lock for my unit . . . I have more secure locks in my possession already! Even if this was an "optional" purchase, it was never presented as such.

I had a great experience working with Public Storage. I received quick answers to all of my questions and was set up with a storage space the day I called in! The store manager, Jylan, was easy to work with and went above and beyond to make sure I received the best possible service.

Jylan was awesome! Thanks for your help

Crystal is awesome. I was stuck in traffic for our appointment and met her in the parking lot after it closed. She reopened the building and got me set up with storage. Tough to find that work ethic and commitment to jobs anymore. Thanks again Crystal!

Outstanding service.

fast service, excellent experience

I had a great experience at this Public Storage location. Not only was Jylan attentive and answered all of my questions, but she was great with my 3 year old. She even had a coloring book and crayons in a drawer for my daughter to use while we discussed the insurance options and signed papers. Talk about prepared! Such great customer service! Thank you all so much!

Good location & prices. The check in process was well organized. Thanks Jylan, for the knowledgeable and friendly service!

Jylan was awesome! she had an excellent attitude and got me completely prepared for my move into my unit!! A+++

Jylan was very helpful and made the mive in process seamless.

Great customer service

Mary found the perfect storage spot for our needs and offered good advise for storing to avoid dampness. The facility appears to be well cared for, secure, and easy to access.

Went in to buy some wardrobe boxes and the woman who helped me "Mary" was so nice and helpful. She had a great smile too... perked up my day!

It was great everyone there were very nice

Great service

Great service! Jylan so nice & pleasant. :)

Jylan was great to work with from determining the size unit I would need to a few helpful packing tips. She was quick, efficient, and new her business.

Jylan she was very nice and helpful.

I was asked to delete my comment by Public Storage. This does not coincide with "Freedom of Speech". I do like Public Storage but this particular incident was not handled well.

Jylan was very helpful, in spite of our being late to our appointment. Facility is good for a lower cost, non-AC set of storage units with a wide variety of sizes.

We were driving in from Houston and were storing our items for the first time as we try to find a house. The days leading up to the drive and the drive itself were stressful. When I made my reservation online, I got a call right away to discuss my needs. I wasn't sure what size we would need but was assured we could change our unit at no problem at check in if it didn't work for us. We arrived a little early for our appointment and even though they weren't technically open till 9:30, Mary met us with big smile and assured us we not inconveniencing her in anyway. She then proceeded to explain to us how storage units work and gave us recommendations. (She has been doing this for over 30 yrs) and her advice was invaluable. We really appreciated your help Mary!! We ended up changing units to better meet our needs and are confident our items are safe and secure. Our transition into the twin cities has been smooth so far and we feel welcome. Thank you!!

Very friendly, good rates. A true pleasure during a stressful time.

Everything went smoothly. Glad I found this place!!!

very pleasant. jylan is very thorough.

What a great experience, no matter what you need storage for or what your situation is, Jylan is so good to work with. Being my first time storing I was worried I wasn't going to get the right size, or I was going to ruin my stuff. A little advice went a long way. I am really thankful I chose Public Storage to store my items. Thank you for making my uncomfortable situation a little easier!

Very professional. Great service!

Mary in Plymouth was awesome and a great help!!!! Mary made our experience fun and easy. Yes Mary you do ROCK!!!!

Just signed on with Jylan and Mary on Saturday. Excellent location and a very nice facility. They both had good suggestions for making sure our property will be stored properly. The unit was very clean and they had a number of options available.

The set-up process was very easy. Highly recommend.

Exceptional service by Jaylan! Friendly, knowledgeable and good follow through. Truly an asset to the organization. I found the unit to be clean and dry, a good value for non-climatized storage needs.

Jylan was so nice and made the storage locker very easy to purchase. Give her a raise!

Great experience! Super easy and great customer service.

jylan was awesome, and very helpful. great experience.

Jylan was extremely helpful getting me setup with a unit! Rent from this place if you are in need of extra storage!

Floor got wet after a few rains. Even though items we up off of floor, some items still got ruined. Humidity was bad in the unit from it being concrete walls. Also, I gave a check out date of the end of the month. I cleared most of it out 2 weeks prior to that and went back to use unit, but found out they had already rented it out to someone else. They did not really give a good explanation other than they thought I had moved out. I was not even notified by them.

Super friendly staff! Great location! Boxes! Top marks!

Jylan was awesome setting us up and guiding us through the process!

Great facility with management/ownership who clearly care very deeply about their customers and in providing exceptional service. Easy to get in and out of facility even with big trucks too. Highly secure. Definitely recommend.

Great experience! Jylan was so helpful, gave great advice on moving and storage. Fit us with the perfect space for our storage needs. A great deal! High recommended

Jylin was very helpful and informative. Location was convenient. Good overall experience.

Jylan made my experience at the storage unit. Not a lot you can talk about besides 4 walls and a pad lock but she was very kind and helpful. The storage units were clean and facility in a nice area.

The service was fast and Jylan was informative and very nice!!

Nice and clean unit, easy in and out with secure entry. Made our move go smoothly!

Had exceptional help in finding the right storage unit for me. And it was great to have a friendly face.

Jylan was very excellent!! Took care of our needs and explained everything to us well! Will definitely recommend!

Jylan was so helpful! Really appreciate the time and answering all of my questions. Explained all of the costs and the break down. Upfront and honest - great place to store! They request you to make a review before even experiencing their service. I took my stuff out after a month. They do not tell you that the unit can WET inside and told me i have to go through my insurance. I WOULD HAVE NEVER STORED HERE had i known the units get wet and they don't give a refund. I am dissatisfied and would never trust my belongings here ever.

My experience was excellent! The service was fast and Jylan was informative and very nice!! Would recommend this location in a heartbeat!!!

Jylan was amazing!

When things started to thaw out this spring we found water in our unit. We were told it was from the thaw we had and that it should dry out. We had all our items on pallets as they recommend. As the thaw stopped and the rain started the water kept coming in, then as it dried out the water kept coming. At this point our items were molded, whole pallets are molded and the mold has grown up items. Boxes we opened were damp inside and items smelled of mildew and mold. We started cleaning out the locker and getting images for insurance. The locker next to us is still leaking, it has something running in it and there is water outside the unit and inside our unit again. The management has given my husband the run around all month about what is going on. We paid for the month and our items are still being damaged. I will never send friends or family to Public Storage again.

Julian was the best! Made my moving experience pleasurable. Definitely recommend this public storage.

Great experience

Jylan was awesome!

Friendly and helpful! Easy process.

Excellent service!! Love the "kiss" part, :)

Jylan was helpful and the rates are great.

Good customer service

Jylan and Anthony were great!! Good customer service!!!

Jylan was absolutely awesome! :)

Jyla and Tatiana were very friendly and helpful!

Very good

Well run operation, nice friendly, helpful staff. Would highly recommend this business.

Great management wonderful prices and excellent service

Jylan is wonderful. Storage area is secure. Would use again.

Jylan was awesome, very personable and professional at the same time, thanks!

Jaylen is great to work with, would recommend them any day. They Ade very helpful and informative

7031 I found Jylan to be incredibly helpful and always available she's one of the few individuals that I would rate highly as far as providing excellent above excellent customer service

Great service, clean space! They even found us a more trailer friendly spot! Highly recommended storage space.

I had a great experience with Jylan, the manager, on my move-in. She was so friendly, and offered good tips on the logistics of storing particular items in the space that I rented. My keys and lock were in perfect condition, and instructions on getting in and out of the property were very clear. Thanks!

It was a smooth process. Anthony helped us out and made sure everything went great!

When I went in the staff made were very friendly and made sure that you were stratified with the service. I felt as if I knew them already.

Jylan was a great help, great tips on packing the unit. 5 stars for customer service!

Jylan and Anthony and Marissa were very friendly and helpful in the process. Will definitely recommend and come back!

Jylan, is a great manager and runs a great facility!!! ......I would recommend her and this location to anyone I know!......Todd

Jylan was very helpful and knowledgeable in picking out our storage locker.

Jylan was so helpful, She went over all the different boxes you carry. My husband and I had no Ideal that you carried so many new things for moving. Its so rare that you run into people that are so helpful and kind. What a nice helpful funny person. Please tell her thank you so much and to keep up the great personality! Again thank you for all the help and kindness plus treating us almost like we were long lost family members. If only half the people you deal with these days treated others like that things would be a lot better in the world. Please keep up the great work and never change

Rented an 8X20 cold storage space. All the units are ground level so it is very easy to drive-up close to your storage to unload. Safe and secure with 2 easy options to enter and exit. We had an appointment to check-in with Jylan and Anthony on a Saturday. They were friendly and helpful and had the appointment times spaced out well as we did not have to wait to get checked in. Easy access, convenient location, friendly staff. Definitely would recommend.

Jylan is awesome!

Great service here. Worked with Marissa. She was clear, concise, and to the point. Took me directly to my rented unit and showed me everything I needed to know. Incredibly happy with my experience here. Marissa was amazing!

Jylan has been great fun. Every time I have a question she has been very helpful. She is also very personable, we have a great time chatting. The unit is perfect for what we needed. Thanks for all your help and input.

I cannot thank Jylan and Anthony enough for the FIVE star service I received at Public Storage in Plymouth! I was stressed out about what I was going to do with the contents of my home until my new home is ready in June. Hectic and running out of time and options, they got me into a really clean and solid garage unit that I could fit ALL of my home furnishings. With no contract required and my first month for a dollar, I would recommend this business to anyone. I always say, I only do business with people who are worth doing business with, and Jylan and Anthony are worth it!!!! Thanks you guys! You made a really stressful situation totally doable!

Outstanding Service! Working with Jylan was more than pleasant. Very friendly and welcoming. Jylan helped us understand our options. Thanks for all your help!!

A big shout out of thanks to Jylan and Anthony who were tremendous in getting my unit organized. I felt a lot better knowing that if, when my container of goods arrived, it would be no problem in switching the unit in case my goods didn't fit. They eased any stress that I had in my first storage rental experience. Also a kudos go out to the reservations team. I called them for information but they were so helpful and kind, just like Jylan and Anthony, that I ended up just booking the unit through them. Thanks team - you do great work!

Jylan and Anthony were very cordial and helpful for setting me up with my first public storage experience.

Wonderful experience. Jylan and Anthony were very nice and pleasant.

I recently secured a small unit at the Plymouth location on Hwy 55. I cannot begin to tell you what a wonderful experience this has been. Jylan and Marissa helped me with everything from where to find my unit to how to pay for the monthly rent. They run a beautiful operation and they are so accomodating and thorough. Public Storage should be very happy to have these two girls working for them. The only complaint I have is that I would like to say something nice about this operation and your website is not user friendly!! Please reward Jylan and Marissa for their outstanding service to me. I really appreciated all their help.

I received a nice call from Jylan and when I got there even though she was with another customer she greeted me and Anthony showed me my storage space. They are both so nice and helpful, went over all the details of my contract no problem. Would definitely recommend to anyone looking for storage and great customer service! Thank you Jylan and Anthony!

jyla & anthony were very helpful picking the storage unit !!!

Big thanks to Jylan and Anthony! They are so packed and still had time to proactively call to make sure the setup went as smooth as possible! Everyone was extremely helpful--someone always answers the phone! Thanks!

I want to thank Jylan for taking the time to help me with our storage needs. She went above and beyond to help me. Thanks so much! Russ

Was grateful to Anthony for his pleasant and helpful service!

Public Storage For the most part I was satisfied with Public Storage but something happened during my last month there that I found disturbing. They didn't have a good explanation for it and tried to shift the blame on me citing a clause in their contract. The rental started out okay with the prices seeming a little high for what I got but things were fine for the first few months. I should say that these units are not entirely weather proof as drifting snow blew into my unit on occasion. After 8 months someone at PS must have decided that this guy is a lifer and we have him where we want him. Thus came the letter that they would be raising my rental cost by $6 per month (for my own protection). You have my stuff in a box in the middle of a compound and suddenly your expenses have increased. Well it was time to go. For me it was convenient to move my stuff mid month into my new residence. I did this. While I was unpacking at the new residence, I noticed a foot missing from the metal headboard for my bed. This is an unusual headboard and I will never find a foot to replace it. I double check the moving van and there was nothing. Two days later I returned to PS but suddenly my card code didn't work at the gate. I called and someone came out to let me in. She followed me to my storage unit. I opened the door and found someone else's stuff in a unit that I basically owned for two more weeks. I was looking at someone's fishtank, couch and other furniture. I didn't see the metal foot anywhere. But at this point how could I expect to. If I had just rented a unit and found some junk in it. The first thing I would do was throw it away. The much larger issue here is, "Who said PS could take my unit?" I hadn't called them to tell them that I had moved out. They hadn't called me to ask if I had moved out. So what gave them the right to double book this unit. I was told that if I didn't keep a lock on the unit, I forfeited the unit's contents. This I was told was in the contract I signed. But here we were at my unit and there was still no lock on it. Does this mean the stuff in this unit becomes mine? Ohh no. What this suggests to me is that all it takes is a pair of bolt cutters to loose everything in your unit. Public storage gets to keep your stuff if there's no lock on it. I will never get this item for my bed back. PS got paid by two different parties for the same unit at the same time and I lost out as a result of it. They offered no refund to me for the month.