Public Storage Self-Storage Units at 55 County Road B East, Little Canada, MN

dear public storage" why you increasing prices with out any reason, For the last year rent of 5x5 storage increased from $40 to $79, now I get email that you will extra charge $50 deposit for Combination Lock Deposit. I'm not ready to pay you that money, and would like to reduce rent payment.

This company leads you in with a low rate and quickly raises the rates every few months. You do not have a contract for a rate so be aware a rate that starts at $79 can go to $309 fairly quickly. This is not a good option for long-term storage. The units themselves are clean and well-maintained good security and customer service at the site. It’s unfortunate that they price gouge but this is done at a corporate level, not at the individual storage facility.

The price of rent is increasing for no reason. They just sent us a notice that the price will increase, for last year I got 2 notices, rent had increased by 90%. Dear Public storage - please explain WHAT IS THE REASON? It looks like  5x5 storage in a couple years will cost as 1b apartment.

The manager was rude. She stayed inside her vehicle with the window down 1/4 of the way. She then started yelling something to us which we didn't hear cuz we had the radio on.

Angie helped me out in so many ways on getting my storage as this was my first time Even when I my code wasn't working she noticed and open the gate for me I see she's a very hard worker and I think the company is wrong for letting her go just from a customer's view If I where you I would rethink your decision hard and maybe reconsider that's just my opinion I really do think you're making a big mistake and that's coming from my heart I gave you a four star I would have gave you five star if you weren't letting go of a good employee

I think Angie is awesome she needs a raise...

I would recommend to never use this storage facility they randomly place locks on your storage and can’t access your stuff and it’s way over priced. I’m moving and now I have to go home unload my truck reload it and come back tomorrow so they can unlock it. I will never use public storage again.

Great experience the last 3 months with Ms. ANGIE DIANA YOU WANT BE DISSAPPOINTED SHE WILL GET YOU WHAT YOU NEED AN GREAT CUSTOMER SERVICE GOTTA LOVE HER

Terrible. Eveeytime I show up. Door is locked. I come to move my stuff. This is the WORST parking lot. Snow covered every entrance. terrible maintenance. Hopefully I don't break my ankle today walking on this slipper surfaces and walking through your mounded up snow against our doors.

I put 1 star even if I hadn't rented from here. But the fact that I have setup an appointment to come look at the property units and nobody was at the rental office and nobody was opening the door!? This isn't a good first impression for someone in search of a place to rent. I could already see that it's very unorganized. Where are the workers!? Why set me up when nobody is there?? Is it even open? Apparently, it's open but no information on their whereabouts. Horrible service already. They're not allowed to put any signs at the door informing ppl that they've stepped out of the office for awhile. Why?! Very ridiculous when they set up an appointment just to leave ppl confused and wondering what tf happened and wasting ppls time! We got places to go and got things to do, just saying. Half an hour of waiting of my life I won't get back! I will be looking else where that has better service

Friendly and professional staff, especially Angie! She was very helpful.

Nancy is very helpful n very nice person

Nancy Was very helpful made it a great experience.

Angie was ssoooo helpfull!!!! Thank you for helping in an otherwise crazy world.

Nancy was very personable and friendly and took care of my issue.

Thank you, Angie!

Angie is an absolute angel. She was so patient, helpful, upbeat, and friendly. I have never met a nicer storage facility manger!!! Also, the Units here do not have mice issues like many other facilities I’ve been to.

Angie's great!!

Amazing lady that helped me, ask for Angie cause she was so helpful !!!!! Lil Canada location !

Currently have a storage unit and recently the rent went up a whole $100 if not more. And they display/advertise that there storage units are climate controlled when infact they aren't.

And you're awesome

Angie here at little canada is the best .!!!!!!

Angie was really great !

The onsite manager, Angie, is the main reason I'm choosing this storage facility. She is so helpful, knowledgeable, and friendly - I really feel like I can trust her. It's a great feeling knowing that by using her Public Storage location, I am leaving my belongings in good hands!

Nancy was very helpful and friendly. I appreciate the great customer service.

Half my stuff got destroyed due to flooding in an indoor unit. Lost priceless items. I got 1 month free, a slightly larger unit. And then my tent got raised the next month 😞😤

My experience was very smooth and helpful

Thank you Angie, for linking my accounts and your friendly service.

Angie the manager has helped me with a refund due to the garage door being too small to fit my landscaping trailer. I wished that she didn't have to do a refund and I wished that I would have a storage big enough with a wider door. I give this place a 5 stars because Angie has done a great job. And as a business owner myself good people who can work for you are hard to come by. In the future if I need any storage room this will be the first place I will be looking into again.

Angie was very help helpful as soon as we walked through the door, was nice about it and made sure we were pleased with everything.

Angie at the office was super knowledgeable and very helpful while completing my rental agreement.

Angie is fantastic! Always friendly and upbeat. I’ve had this unit for a couple years now. It’s always been highly secure, clean and convenient. Today she went above and beyond helping me arrange my accounts from multiple public storage locations, she ran around the entire place opening different units and helping me figure out what size storage unit would fit all my things, she even offered my her ladder from home and she helped me park! Highly recommend this facility!!!

I had an Amazing experience at public storage in Little Canada today. Manager Angie provided beyond excellent customer service! She was friendly and gave me all the information I needed to make me feel safe and secure about storing my belongings! The facility and storage units are extremely clean! I highly recommend this place if you ever need a storage!😊

Ben was an amazing help and had wonderful customer service.

Angie's awesome very professional and very helpful 👏🏾👍🏽👌

Very patient considering people were lined up and the one unit had stuff still in it when the guy in front of me moved in. Another had mold issues and then the unit that was assigned had a broken door. Only reason i was in the office was because there were no dollysin the u it i previously rented

Angie was great in that she recommended a couple of low cost van rental facilities. She also recommended that we go to a facility to buy low cost straps to immobilize our items that we were moving. Very helpful. She is also very on top of everything that is going on at the facility. I recommend this facility specifically for all the help that you get from Angie. I have rented for years at the storage facility on highway 55 in Minneapolis and it was ok not great. This facility is great !

I like this facility because of Angie. The other day there was a guy there with a monster commercial refrigeration unit. It looked like it was going to take Angie hours to get this guy signed up and loaded into the facility. Yet she was great at multitasking and able to help me and the refrigeration guy at the same time.

Angie was top notch, she was very helpful and went out of her way to make sure I was able to get storage. I would highly recommend her

Angie is very very very helpful. She was great at giving us tips on what we were able to do to move in and move out and store things. We needed to rent a moving van and Angie had some great ideas. I have rented from other rental facilities and I have never had the amount of help that I got from Angie. I own a sales organization and I tried to hire her away from Public Storage but she is loyal to the company. I do not recommend businesses lightly but I wholeheartedly recommend Angie and Public Storage on County Road B in Little Canada.

Nancy is very well educated on the storage units and details. She was very patient and most certainly helpful and kind. I would give her 6 stars if it were an option.

Thank you Angie

It was very easy to make payment online and to access entry frommy phone I would refer snyonr

My first time ever using a public storage and Angie made it a great experience! She explained all the details and walked me through the process. Very nice and very helpful. I would recommend renting from this location to all. Thank you so much!

Angie was super helpful with information on units. Me and my bf went here to check the units and she was kind enough to show us one in person. Eventually we came to a conclusion of another place and she was kind to offer information to the other storage facility and even helped us set up to reserve a spot and we got a time. I highly recommend this place to anyone looking for units.. Staff are kind and wonderful services. I’ll definitely come back to this location for myself personally in the future.

Just wanted to thank Angie for her great customer service. I would definitely recommend this storage facility to any of my friends or family members. Again, thank you Angie!!!

Angie was amazing best experience with a storage plac for sure

No carts to put your heavy stuffs on

She was pretty nice and helpful (Angie) give her a raise!!

She was great, great service she was really nice and she beautiful too.. the best

Property managers Mark and Angie were great. I had to upgrade to a larger unit after arriving, and they were able to get me switched over in just a few minutes. The new app gate access is super convenient.

I went in earlier this week to get a space but white dude in the front didn't want to help me because I didn't reserve it online. It's as if I was a burden to him. Rude as heck.

So its website advertising "Lock This Rate" when you rental there storage space. But then there promise is a lie after several month rental they decided to raise my monthly rate by nearly 10 dollar more. After you make your move out in middle the month they don't give you your differential credit they owe back. Stated on there website said " if there is a credit owe back it will be credited" but this is not at the end of the month yet. The part time worker name: Tom; he is totally rude, and doesn't treat there customer properly. First of all the gate code for the access gate doesn't work and MR. Tom is acting like if I were lying. In future will not be using public storage as a storing due to there poor customer services, poor maintenance of the property. Example: the gate door to the main unit building is broken it was said to be fix soon guess what? It is another lie been over 4 months and it is still stuck closed. 2; regarding property maintenance there are several area have thick ice cover and it was never cared to be de-ice out which make harder for customer to walk around to unload and load there stuff, light source in building they were blown out in last 4 month but never get it fix, building area door and gate was heavily flooded and manager was never cared to check or clean up until I decided to show up at my newly unit I rent then the manager went there to clean up the flooded area this is not acceptable at all. Well done public Storage you will greatly loose customer due to your poor maintenance.

Tom is a prime example of excellent customer services

Thank you to Angie the manager At this location… She has helped us with so many things we have been renting here for almost 2 years and we have multiple units! She is new to this property and it has been such a drastic difference and change we are so happy that it’s headed in the wonderful direction that it is!

I appreciate the tremendous courtesy of Jeanette with helping me get the service i needed. And helping me with the app.

Thank you so much for your help Angie five thumbs up

Angie is the best ever!!!

Stopped in to check prices on supplies and the manager was more than helpful. I will be back this week and appreciate the discounted quote. Thanks again Angie!!

Nice location & well kept & quiet. BUT too expensive. Prices have went up 4 times since I started renting from them started off paying 400 & now its over 500 in 4 years... Wow. Been looking for something alot cheaper. UPDATE: AS of Jan. 1st, 2022 the pricing is going up AGAIN!!! Still looking for something ALOT cheaper....

My experience with public storage has been a joke. They lock my unit and terminated my contract due to "loitering" but when you have no vehicle and you have a 10x20 storage unit it takes some time to get certain belongings especially tools for a job you will always need to go in there. So not only do they lock my unit before my paid month was up they are now trying to charge me for the month of November and I have not been able to access my storage unit since 2 days before Halloween if you ask me the storage is a scam I think somebody should bring it to corporate.

Angie, thank you for all your help these last few days. You helped more then you will ever know. You are the best..

Thanks , Angie you’re the best!

Discovered there is new management in 2021. They adjusted the significant hike in monthly bill made earlier this year. Thank you so much! I've used this location for some time and appreciate the attention to all customers.

Ok

Wonderful service and an easy setup for renting a unit

I rented one 10 x 20 garage storage for my collector car was very satisfied with the professional service I received from Angie I would definitely recommend this storage site to others interested in renting space

Property manager Emily was knowledgeable,friend helpful, and pleasing great job

Thank you Angie and terrie for going above and beyond

Angie, is awesome. Had some issues and she fixed everything. She is knowledgeable and great customer service.

Angie was Amazing!!!!

Nancy is great and real helpful.

Quick and easy, Jim was a great help.

Jim was so nice and easy to work with! Very friendly crew!

This is the 3rd time I have used this business, I completed the online rental. It was easy, and painless. When I went to the property, John and Lori were very helpful and pleasant to work with. Just vacated this week, John was helpful as always, James was there to answer my question over the weekend

When looking for storage Public Storage is the right place to go. Especially this location. Employees are awesome.

Do you have storage for small cars?

Fabulous customer service all around! John and Jeanette are fantastic, awesome to work with!

John and jeanettte they are a good service

John and Jeanette dud a good job

Updated: I'll start by saying my renting and tenant experience was wonderful, however my move out experience has not been. However after working with John, and Benjamin, my issue was addressed and resolved quickly. Thank you.

Jim and John were great help!

Definitely in the top five worst customer service experiences. First of all 2 days ago I received a move out receipt email and I never requested that and payment wasn’t due until June 1st. I called the location and was told that some guy called in and said he was moving out and the storage locker was cleaned out. I told the lady that I’m not a man and I never made a phone call and everything is still in my locker. She quickly corrected it and told me everything was back to normal. This morning I get there at 9:00 and my code doesn’t work after trying it numerous times. I call the office only to learn that they're not open until 9:30. So I walked down to wait at the door as I’m trying to get a hold of the 800 number. I noticed a woman walking into the side door and I go after her to ask if she works there and a guy named John comes up behind her and I tell him what's going on that it's pouring down rain I can’t get into my locker and I’m thinking it’s because of the mistake that public storage had made a few days ago. He tells me he does not get paid until 9:30 and I can come back then. Meanwhile my stuff is getting wetter and wetter. I was very shocked at how he responded to my crisis. I get that customer service is a dying art but the person that is living on site must have better people handling skills. And isn’t that why there is so done that lives on site? To handle emergencies when they arise? I called and left a voicemail for the property manager to get ahold of me and I’m hoping he or she does because there are a lot of people looking for work right now and they need to find so done else.

Thank you John for you great service.

Thank you John, for the care you have shown us. We have been with Public Storage since the 90's and have to say that your thoughtfulness, care and assistance means so much.

I have gone in several times with general questions and to get boxes and supplies. John is always polite and friendly! Would recommend this location to anyone

I went in and there was a trainee named Lori who was very pleasant and helpful. John was very professional and everything went very smooth. Thank you both! You made my move easier.

Demita did a great job helping me with a couple of last-minute changes to my reservation. I appreciated her flexibility and good natured attitude. In general, the reservation and check in process (both online and in-person) were very smooth. Thanks for the great customer service!

Thank you John for making it such an easy process.

Awesome job all around

Tom did a wonderful job getting us set up with a rental unit. He exceeded my expectations!

The check in process was a breeze. I am very grateful to Demita for a stress free experience. I was explain all of the check in information and even giving other options when I discovered I needed a bigger space. Thank you for the awesome customer service. I strongly recommend this location.

Demita and Tiffany helped me with my first storage unit. They were both very polite and helpful! Would recommend to anyone. Best prices I could find in that area as well.

Public storage is okay I have had some issues with the building and my stuff being wet but the management has taken care of the issues and satisfied with public storage

Rented online and stopped in, and the staff was very helpful. Demita and Tiffany are awesome!

I have revised my review from one star to five stars. After I contacted corporate with regards to an excessive rent increase, they responded in equitable fashion. John and the staff on site have been consistently good.

The guy that helped me over the phone was rude and upon moving in, he showed up to give my husband an attitude when my husband was trying to locate the numbers for parking spot. Btw, there weren’t numbers on the space I rented! RUDE and DON’T recommend!!!

Demita provides friendly and excellent service! She is one of the best Public Storage representatives I have met. Thank you Public Storage and Demita!

My visit today with John was excellent by stars he went above and beyond to help me complete my application online this is a service I will refer to my friends and family forever!!! 😊

The best customer service I've had in a very long time.

Demitit was very helpful in renting my storage unit!

Just want to say thank you to John for helping me with questions I had about my fathers unit and how to keep paying for it, while he's recovering.

I went to close out my account on 8/1 after everything was cleared out the week prior. The rude lady (apparently the manager) said "You know you have to pay the full month because you didn't close it yesterday right?". No, I didnt thats why I'm here on the first day of the new billing cycle. She wouldn't do anything for me even though I've been paying nearly a year for rental. Edit: I received a phone call from their upper management and they were prompt to have my concern addressed with their district leadership. Within three days they concluded to refund the extra month charge for me (Great turnaround time). Should expect refund within a week of course per usual bank refund process. Greatly appreciate the extra support on the issue.

nice

They should clean up they cob webs

Very bad

Unfortunately, I have to give my experience at this public storage 1 star. I was charged for 2 months of rent when I had a unit for 1 month (2/5 - 3/4). When I emailed corporate, requesting a refund, I was told the rental agreement I signed said tenants are not entitled to refunds and that my request was refused. It's a shame that I had such a poor experience with the company itself because all the employees I encountered at this location were friendly and helpful.

A lot of time here these days. Great staff

Nice clean place

I needed to find a place to store my boat and the pandemic makes this a difficult / dangerous process. I contacted John at your Little Canada location. I ended up calling John several times for assistance and he always had the information that I needed along with a seemingly endless amount of patience. John was very very helpful and made sure that I was able to sign up to store me boat without worry about keeping an appropriate social distance of at least 6'. I believe that the price I'm paying for storage is competitive but I decided not to explore other facilities to get additional prices and John's professional and customer focused assistance is the reason. John is a rare and valuable asset to Public Storage. Thanks John

Both receptionists Demita and tiffany were extremely welcoming and informative to me...as a first time renter, i clearly was a fish out of water. Without feeling singled out as the newbie, they guided me through the rental contract, requirements and necessary steps i needed to take to ensure my property would be kept safe. Thank you again!!

This place is amazing. I was renting a storage unit for the first time, John, Robert, Latrese and the rest of the staff were helpful and made the process very easy. On the day of the move they stopped by to ensure everything was okay with the unit. . Moving is stressful, they made this part fun.

Clean and kind

$60 for a 10x5 storage, one restroom within the office if need be, also a drop off slot outside the office to drop off payments for your unit after hours. Friendly staff, secure; everyone has their 'bad' days. They just recently updated their gate kiosk, so that's a nice touch.

I had a wonderful experience thanks to Demita ! ! ! She was patience kind and very helpfull I'm very pleased with the experience.

John and Tiffany make a great team. If you need storage make this your storage place.

John is a HUGE teddy bear. Such a hard worker and very knowledgeable.

I had a wonderful experience thanks to Demita! I needed to get boxes, bubble wrap and dishes to move a 3 bedroom house. She helped me grab the right items I needed. Great customer service!

Stopped in and talked to John and Peggy yesterday. They were very friendly, helpful, and knew there stuff. Thankyou Came back to move out. John and Peggy were friendly and on top of their game. Thankyou Looks like I need storage again, called and talked with Kevin and John, will be making a reservation online

Good

Peggy & Tiffany we're very friendly and helpful. every part of the process went smooth and stress free. Moving can be very stressful so I really appreciate them.

Wow is all I have to say. If you need storage go see the power duo of John and Tiffany. Wonderful service.

Just moved out, John and Peggy were friendly and helpful. Would highly recommend.

Besides a lady named Julie who seemed nice and helpful, the other staff were rude. Customer service doesn't mean much to them. Save yourself a headache and don't rent a space here!

When I rented here, the customer service seemed fine. They had a good half off deal at the time so I decided to go with it. Today, they were not what I thought. Price went up even though I thought I was locked in at a good deal. Didn't know it would change just a couple months later. Also, had I known I would be stuck paying for additional months of storage rental even with all my items moved out and me telling them I'm gone, I wouldn't have given them my business. They talk down to you and will argue with you as well if you question too much. Very inconsiderate and no care in the world for you! Then as I called them again before the end of the month to confirm they know I am moved out so I won't have to pay for ANOTHER month of having nothing there, I get some rude lady answer the phone. I gave her my storage unit number and in confirming with her that they know I am no longer there, she asked me if I've vacated the unit, which I replied yes and that I have been gone for a couple months already. She asked if I paid for this month and I told her yes, I already paid for the month even though I'm not using it. I then said that I just wanted to make sure they were aware I'm gone so I wouldn't be charged anymore. She then says ok and hangs up on me. Really? Terrible customer service! So glad I'm done with this place forever!

Great customer service 10/10

The Tuesday (10/15/2019) crew of Peggy, John and Tiffany were great. They walked me through the process and I felt completely comfortable with the terms and conditions of the lease. They were patient and addressed all my questions concerns. I even watched as John and Tiffany dealt with a difficult customer - they were great. I wish there were discounted rates for long-term contracts. I will not hesitate to recommend the Public in Little Canada!

Good tates

This place is a joke! Rented for 5 months and had rent set on auto pay so they were getting their money on time Everytime and In the course of just 1 day our rent DOUBLED IN PRICE and we weren't on any promotion that gave us lower rent and then it went up after a specified amt of time. Noooo, they just doubled it. And they have a ton of vacancies so you'd think they'd want to keep their customers but they do everything to NOT get you to stay! From day 1 the lights in my unit were burnt out and I went to the office 3 times to fill out a repair order and guess what? 5 months later THEY WERE STILL BURNT OUT! I had to put a clip on flashlight on my hat whenever I went in there just so I could see what I was doing! the real treat however is in the winter when you try to leave the keypad is on a hill that when you stop to put your code in you can't get going again! Because they don't shovel or salt or sand that area and I literally got stuck for over an hour one time and had to walk to the office because they never volunteered to help or even to bring me their shovel and then I had to shovel myself out. Even though this was two days after a snowstorm and it still wasn't plowed. Then the following week an hour before they're supposed to be closed whoever was in the office had left early and my code didn't work so I got stuck inside the gate and had to call the 800 number just to get a new code so I could leave! It took almost 90 minutes to get out of there and I felt like I was kidnapped and it made me late for work. PLUS when you sign up they tell you you have to buy one of their padlocks from in the store and that you can't use Master locks or the other types so that way they can sell you their padlock for $15+ then and only then is when they will bring you to your unit and let you move in. However, if you read their hand book it says you can use any lock you want and that you feel safe having secure your property. So they straight up lie to you in order to sell their padlock and the sales person gets their commission. I thought it would be different when they had a change of management there as that's what I was told by the lady who called mebut the light never got fixed the wall never got clean the areas were never shoveled and the rent got doubled almost overnight! Not a 10% or 20% increase but a 100% increase over what we were paying! So it went from $75 to $150 a month for a little unit with no working light in it! STAY AWAY! GO ANYWHERE ELSE! CROOKS!

They helped so much very nice and considerate 😊

Great people, really helpful with everything

We went and got storage today and Tiffany and Jon were a huge help to us and explained everything very thoroughly friendly and polite employees thank you for the help and keep up the good work.

So my brother and I were getting storage today and we weren't sure on the sizes we needed, Tiffany offered to show us a couple storage units after explaining the size we were needing. After showing us an outside unit i asked if they had any inside units John offered to take me to look at them while Tiffany did the paper work with my brother found out they have temp controlled units all season long with A/C or heat being needed. Tiffany & John are a great combo i believe with both having a colorful personality and were very easy to talk to.

I’ve been at the office twice. Both Tiffany and John were very friendly, helpful, knowledgeable, and professional. The process was quick and efficient. I would recommend this location to anyone.

John, Tiffany and Alex were very polite and professional. John made the whole process go fast and smooth. Security system recently updated.

I had a bad first time experience with them at this location when I was moving out from my storage space. I rented with them towards the end of May to June and paid everything for both month. I decided to cancel my storage space at the end of June. I had gave them a few days notice before the month ended and told them my last day will be on June 30th, which is my move-out date. I went into the office after I was done that day to make sure that the manager know the space i was renting has been vacated and has been cleaned out, and that I don't have any other charges/balances on my account that may occur for the next month. About a week later i logged into my account and there was a balance for July that appeared out of nowhere. I've called their office and the guy, which i believe was the manager, who answered the phone told me it usually shows up on your account after you move out and that it should go away within a few days. It has been over a month later and it still shows a balance on my account. So here is the problem, I've contacted them again and the same guy in the office told me to go in, so I went in and sure enough he finally looked into why I have a balance on my account. I just found out that they vacated me on July 2nd instead of June 30th, which is why I have a balance on my account. I don't understand why they decided to vacate the space that I rented two days later after my move-out date and never told me about this back when I first called them about having a balance on my account. The manager said he'll email his boss about this situation and will see what they can do about this. It's been two weeks now and I still have not heard anything from them. I've called customer service already, but all they told me was to wait until they hear from the managers.

courteous young man at the desk. greeted me , handled things efficiently and quickly. very polite and knowledgeable. I have used this particular public storage before and would recommend it to anyone

Joe provided outstanding service as a professional

Best facility around

When I first rented my storage unit i had received great customer service. Then there was today....there is a wrong and right way when it comes to customer service. I asked about a fee and the response I received and no empathy also the girl didn't provide me here name. And the girl told me to call customer service because the DM was on PTO. I work in a complaints department so i know all about customer service. Then the customer service line took me forever to get a live rep amd of course I had to be transferred and spoke to a person name is Nick i belive and told me he didnt want to make a complaint in case the PM tries to retaliate against me who says that. I was going to keep my storage unit for other unnecessary things I didn't need at this moment of time however that's not going to happen. Worst experience ever.

Went in to pay my bill, John, the manager was so nice and helpful. He checked to make sure my info was up to date. Had a few questions going forward, which he answered for me. Upon leaving he told me to have a great rest of the week, and if we could help with anything just call the office Just moved out, was a great experience. John, and Dorothy were very helpful. I'll be back

Employee s at this location are very friendly and helpful. Awesome people! Give em a Raise!

Should be the boss. Excellent customer service.

I came in today and had the best experience ever. Thank you Tiffany, Dorothy, and John for your amazing customer service and help ❤️❤️

Came in to check out parking spaces for my RV. John and Samantha were working at the desk. He was very helpful, and knowledgeable. If we sell our house, this is where we wilk store our RV

Being in a customer service field myself I understand that some days are easier than others..... I manage a salon and have found the available hours im allowed to access my unit doesnt jive too well. Often i can only show up within the last hour theyre open. Ive not experienced the great customer service from the manager John that others seem to have had. Its been quite the opposite. At 9pm i shut my unit and went out to my car to leave and my car wont start. He drives around the lot and sees me 20 feet from the gate and isnt impressed that im still here and reminds me of the time. I told him my car wouldnt start. He wasnt phased at all by that and tells me that I need to leave. I asked him if theres a way we can open the gate so i can push the car through the and figure it out from there. At this point hes coming across annoyed with me and says 'the only way to open the gate is with your code and you better hurry up cause the cops will be called if you dont get put soon' what?!? No it isnt. Im willing to bet HE can open the gate. (Anyone whos ever pushed a car knows that you need the momentum to keep going. To get it going in the first place has proven unsuccessful so to stop it and enter my code only to have it come down on me 30 seconds later will result in my car being crushed with the gate.) At this point im totally speachless as he goes inside. This is the first man ive ever come across that didnt offer any help. If its such a hastle for me to leave after hours causing an alarm is going to go off and the police will come...then lets avoid that and can you give me a push through this damn gate?! This will be my last month renting a unit here.....

Julie did awesome. She set us up with a unit since we have a gap from moving out of our apartment into our house. Thank you!

Julie was very patient and helpful.

Julie was amazing. Great customer service even though she wouldn’t let me sit on the pile of boxes lol. Great place to store your belongings

Julie is above and beyond amazing. She makes my trip up to my storage facility better all the time. It's always neat and clean when she is working. I wish they would consider putting a dumpster on the top floor that way it's more convenient along with a bathroom... Keep it up Julie can't wait to see u improve this place more.

Tiffany John at the Little Canada location was absolutely fantastic! I highly recommend this location! Ask for Tiffany!!!!!!

Julie was so helpful and explained everything very thoroughly! Very happy I decided to use this location! I will be letting everyone know to use this location for storage!

The staff was very friendly and helpful. The building our particular unit was in needed a little TLC, it looks like someone tried to back their vehicle into the building and hit the door that keeps the place temperature controlled. I would recommend this location to someone looking for a storage unit.

took the time to explain everything and show me the storage unit and helped me pick the right one even on a rainy day . Great customer service

Julie was amazing She helped me about so very much. This facility is very well kept. I will be a long term customer

Julie was awesome

Julie & John we're excellent. Very helpful I finding me the right size & determining would and would not work. Would recommend them to help anyone who needs a storage solution.

Wonderful service. Thanks!

The staff were fantastic and very thorough! They did a fantastic job helping me set up a unit! Thank you Julie and Jon!

Julie sent a note to mgmt about the increase of our unit, she was very helpful n understanding about my concern, she is personable n quite nice. She phoned me today n said my request was approved to not raise my pymt. I came in today n paid, John took care of me n was also very kind n helpful. Thanks to both of them, Mary n Don Erickson!

Julie was awesome made it happen fast and right

Julie was super nice and helpful . Great experience. Can't recommend them enough.

julie found the correct unit size for me,she kept searching til we found the lowest price,an showed me many diff sizes ,not just tell me ,actually walked me to various sizes,thanks... paul

Ok

Juile was excellent today very good customer service.

The staff don't care about you or your things stored there. A couple weeks ago they called us because our storage unit was flooded; they said the ice blocked the drains but there was nothing they could do. They didn't try chiseling the ice off, they didn't sandbag anything, it doesn't even appear they shoveled properly because snow was piled on everyone's storage doors (I saw people having to shovel their own way into their own storage locker) and inside the temperature controlled building there was standing water that no one attempted to mop (which I still saw days later untouched). They tried nothing to prevent this flooding or make it better. When she talked on the phone to her boss to tell us what our next steps should be, she laughed about our situation in front of us saying, "I hate to be the bearer of bad news!" After that, they refused to help us any further because we'd have to deal with our insurance going forward and make a claim. We made a claim, we took all the steps but our stuff is still ruined. There's things in there that are irreplaceable and expensive. When it was time to throw everything away and close up our locker, they offered us no solutions. We cannot cancel our storage unit without clearing it out, however, they no longer have a dumpster for us to throw things away in. So, even though this flood was their fault they want us to take everything away and dispose of it ourselves; this would cost us a lot of time and money. We have no truck and no where to dispose of any of it or even put it temporarily. When we explained this to them they stared at us blankly and had nothing more to offer. In summary, they didn't try to prevent the flood, they laughed about it, they pushed us off on the insurance, they won't help us throw it away and they have no solutions to offer us. They just don't care, it's not their problem and they cannot be bothered with it. Save yourself frustration and don't go here because if your stuff gets ruined, it's not their problem.

Julie was awesome! She was working all by herself on a Monday the 1st of the month. She was helping me and another lady at the same time. Plus all the people who were lining up behind us while answering the phone that was blowing up. For getting a storage unit is was ... Well fun with Julie and the other lady. Than when I came back with my stuff to move it into my unit. somehow the storage unit still had the businesses lock on it. It was after the office had closed. I was so lucky that Julie was still there. So off the clock she came out to help me again and get me into the storage unit! So far I'm happy with my decision to store my stuff there.

Julie was very knowledgeable and courteous. Great to work with.

Julie was very helpful.

The check in staff (Judy) was outstanding! Everything was handled efficiently and expertly.

As a 12 year customer of this Public Storage site in Little Canada, I can say that Customer service has always been very good . Judy and Tiffany were especially helpful today in assisting me in sorting through a billing question I have.

Julie was very helpful

Julie has great customer Service!!! She has a great personality and fun.

Thank You Julie... God Bless

Great people and service

Julie, She's great, even willing to walk out on a snowy day to show me a 10x20 storage unit..she shovel all the snow in front to get it open for me. She got me set up and sign fast..she's awesome ..

I went today to clean out my storage unit here. Arrived at 11:00am and they had not plowed the entranceway. Julie the only employee working there did an incredible job helping me when my vehicle got stuck in the snow. Took me approximately two hours before I was able to get out. Despite Julie's calls no Public Storage plow showed up and I had to pay $20.00 in cash to a passing independent plow to help get me out. This would have been five stars for Julie and really no stars for Public Storage, so it's a three by way of a compromise...

Julie was TOTALLY helpful! She helped me get the price I wanted for my storage and everything went very smooth!

Tiffany is great. Please tell her thanks for great service.

JULIE, at this property was a Gem! I was stressed from traveling from FLA to MN, involving a Pod and she was so helpful and supportive! I would recommend that property to anyone especially if Julie's working! Chip also helped out with my lock. Thanks to all of you for being my angels at Public Storage!

Julie was the best worker and good service today ... LaQuoia was helpful too

Julie at the Little Canada location and Chip or absolutely amazing and helping me keep my storage from going to auction I had options he took a payment from me I pay on a couple different credit cards he was very patient in the interim after everything was paid and it didn't sell at auction the system automatically charged me again over drawing my account again from Julie and Chip to the rescue Judy's notified chip explain the situation they immediately call me back on the speaker got me taking care of. Because the system automatically charge me again after paying off my bill. thank you Julie for being who you are. Thank u Julie for staying on top of things when i was not able YOU ROCK@! Chip you are wonderful supervisor and manager over there you guys were great as a team keep up the good work.

The employee who was working yesterday, (didn't catch her name) was not just rude but mean to another customer. I was waiting to rent a storage & i don't know if something happened before i got there or what but whatever the case, your employee acted very unprofessional, we just left & went else where ended up paying more than what public storage quoted

Mark was very unhelpful and almost rude.

Very nice customer service no hassles with checking in and they had me in and out with keys and a lock

Convenient location! Reasonable rates. Would recommend them.

Fast and easy service

Great place, was in and out with no problems at all. They also have great deals online for new comers.

Mark did a very good job

Tiffany was able to provide me everything i need to make my move easy and as painless as possible!! Greatly appreciate her!

Great place to store your stuff

Great service. Easy to deal with!

Mark was the best I LOOOVE HIM!!!!!

Mark made the process easy and quick, super friendly guy! Ask for him when you stop by!

Nice place and close to where I need

Fast paced and very nice!! Entire staff is awesome. Thanks Tiffany for all he help!!

Chase was great!!!! Staff is very friendly and funny. 😊😊😊😊

Friendly, fast and efficient. Explained everything well and very knowledgeable in answering questions.

Mark in Little canada public storage he is a wonderful guy and helpful too, I forgot to turn off one of my turn signal of my truck and he call me right of way, Good public storage in Little canada, thanks Mark!

Great and friendly service!

Excellent customer service, Jake and Tiffany were very helpful in making the process as quick and painless as possible. Thank you!

Mark at Little Canada location was amazing very helpful and knowledgeable. Great experience. Amazing job Mark. Thank you.

Work very well and show us the storage

Mike did a good job on showing us and teaching us about the storage place

Mark made my experience quick and easy. I highly recommend Public Storage of Little Canada.

Great service and excellent help!!

Management through Mark was first-class: thorough, thoughtful, and meticulous in helping to make the necessarily more complicated choices that come with arranging for a temperature-controlled size-appropriate storage site. All messages were returned, all questions answered promptly and completely. One glitch only and it was a small one: the wrong gate code given for our gate access on moving day. It happens. Indoor storage is costly, be in no doubt about that, but it allows for the renter(s) to work (if needed) in the storage space without worrying about exposure of boxes and humans to the elements. A larger issue to consider: "Climate Controlled" is a limited concept, there is no air-conditioning per se but there is sufficient air circulation to be in some comfort except on the hottest days (bring lots of water); one is not uncomfortably warm, but cool? No. Autumn will bring info on the concept of "heat." The real challenge at all such storage sites is the absolute liability-driven absence of any electric outlets. There are lights overhead but you cannot reach them and they run the breadth of the storage locker block. Adequate, but not bright. I own a battery-run fan that will keep us comfortable this summer while diving into that mass of boxes and furniture, and also have a battery-run lantern that can throw a bright beam across the large storage unit. I am now researching battery-run AC units which I am told are just now on the market. I'll just put an extra sweater on in winter...

So nice and understanding willing to go above and beyond to help

Nice peaple

Mark is the man!!! So helpful and so efficient! 🙌🏻

Amazing and personable service. Easy leases and quick set up.

Showed us around and did a great job explaining how the system works.

Great service

Mark is always helpful, definitely recommend this location

Very friendly n helpful. Thanks mark

Mark was very helpful. Storage space was clean and ready for occupancy.

As a first time storage renter, Mark made a clear explanation of how to get started. He answered all questions and had made everything easier to understand. The facility was nice and clean. Also, the area looks safe for storage. :)

Mark has been a very helpful person to work with.

Great customer service, thank you Mark!

Mark was very courteous and professional. Explained all info in detail. Great customer service

Mark made this for a fast quick experience in a chaotic day. Thanks Mark for helping our family.

Very smooth service

Mark was extremely helpful...I would highly recommend them.

Got storage on the same day and great people.

Stay away from this place! They nickel and dime you every chance they get. Charged $25 for a padlock that's worth about $2. They insist you buy insurance for $11 a month which is as much as $30,000 worth of renter's insurance on my 3 bedroom townhouse costs. They raise the rent by $10 a month about every 5 months. Scheduled a move out date that was prior to the end of the month assuming they would pro-rate that month and we would settle up when the unit was vacated. They do not pro-rate. If you move out on the 6th of the month they charge you for an entire month. I guarantee you they have no problem renting that unit again before the end of the month and doubling the money they make on it. I canceled the auto pay since it should be pro-rated and they charged me a late fee of $20.20. Highway robbery! They called me several times asking for money, leaving voicemails that there was "an extremely urgent matter" regarding the unit and sent emails stating that it would soon go up for auction - after the payment was 10 days late. Absolutely ridiculous. Avoid this place at all costs!

Make was super helpful and gave us outstanding service

We rented an indoor 10x10, non-heated space. Everything was ok, it was a storage space. We did have a problem accessing the outside door to get to the indoor units after a snowfall. Also when it rains or snows and you drag in water or snow it is VERY slippery. It is easy to fall and hurt yourself. That is the reason for only 4 stars.

Mark is very helpful and a nice guy to work with.

Great customer service, went thoroughly through everything I needed to know

I have a freezer but my freezer still have meat I wondered that they have a plug-in

Great experience!

I’ve been with Public Storage for over five years and they’ve been just wonderful group to work with

Fast friendly service

Had exceptional service from Mark at publix storage. Highly recommend!

Unpleasant experience. Rates raised often. Moved to another local storage facility that is close by and more secure.

Mark was great clean place

Very friendly staff, accommodated us wuth an extra couple weeks at no charge.

Mark and the staff was a wonderful help when I needed to find a storage for my things. Wonderful customer service.

Great friendly and fast service from Tiffany!

Excellent customer service. Tiffany is terrific!

Love The Customers Service Mark Was Very Kind

Great people to work with!

If I pay my storage on the first of November and move my things out on the 5 will I be refunded for the days I didn't use it

Great service, nice facility!!

Great service, very friendly

Fast and easy

Mark was exceptional nice . Thanks.

Had a great experience with public storage. Would use this place in the future if needed

Great people and clean place

We are returning customers and the office staff is great to work with

Mark did a great job thank you

I came to the property it was nice and clean and Tiffany was very helpful

This is a nice place to come and store you belongings

Awesome customer service,great prices.

Mark was great, got the right unit for the right price

Very great experience I got stuck in traffic and was running real close to them closing and the still let me rent a storage very nice staff

Nice and dry for my extra stuff

Daria good service.

Dria was great to work with!

Great customer service keeps customers coming back! Thanks for you great service Dria!

We are storage "virgins" and were very impressed. The $1 for the first month is true. The staff we dealt with were amazing. Their names were Tiffany and Mark. Thank you for a great first experience.

Dria was excellent at check in very nice and professional!! Location is clean and storage space was exactly what i needed!

Mark was very wonderful. Great service!

Great experience! Quick and easy. No issues at all.

It's a simple storage locker with option to pay online. The front office staff were rude to me when I needed to upgrade space and had some questions, so I just moved out.

Very helpful!

Great customer service!! Clean facilities! Feels like Fort Knox...very secure.

Service was great, fast and efficient

Quick, easy and affordable

Easy, flawless transaction! Mark was super helpful and friendly and met all our needs and questions! Highly recommend.

Very friendly service! Quick and conventional and very helpful.

Mark did a great job place look good

Great customer service. Units are maintained very well clean and well lite facility. Mark your the best.

Helpful and pleasant staff, exactly the storage space I needed, when I needed it

Should be 24 hrs

Is nice

Mark was really helpful

Mark did a great job helping us find what we needed. Both times

Mark was awesome. Great service.

I had very good costomer service from mark

Mark did a wonderful job very helpful and friendly.

Great job

Mark is a great trainer, thanks Ben !!!

God gobi

Oh like it very much and safe too

Mark did a wonderul job

Everyone was extremely helpful. All-around clean place!!

Fast polite service. Mark was very helpful!

Mark was super friendly! Made everything really easy.

Great service. Mark was very helpful.

The workers are great with information

Super friendly! Nice units

I just wanted to let you all know how much I appreciated all the help, your employee Felicia gave me. She took time with me and helped me navigate a somewhat complicated situation. Thank you so much for all you do Felicia! You are the best!

Tiffany was awesome! She was a pleasure to work with, very friendly and personable. I had my little 4 year old with me and she even included him in our conversations. The only way they could improve would be 24 hour access to my unit, but it is what it is. Thanks for helping make my move more seamless.😆👍👏

Awesome staff, good location. Security measures could be a little better. A higher insurance level option would also be nice $5k seems low for the best option

Mark was awesome, our transaction went well and he was very thorough. Definitely recommend this business!!

This place is very nice, built nice and mark the property manager is wonderful! He was great when we signed up, extremely informative and did an amazing job walking is through the steps of signing up to getting out lock set and out big truck and trailer around the site! Since then he had to help us get in the unit- we were using the wrong key- duh! Forgot our morning coffee that day I guess but he was friendly and came right over to help!

Thank you Mark for helping me with my storage thanks great job..have a blessed day😄😄😄

It was a great experience. Very helpful and informative. Thank you!

Mark has been very helpful in setting up and explaining the climate controlled storage at this facility.

Ben ,Paul and Nancy are wonderful to work with . they helped me with all my storage needs. They are very helpful and nice. The unit I have was clean along with the property.I'm going to enjoy renting here.

The service person was friendly, professional, and helpful. The space was clean.

Was a great experience mark was very friendly and helpful with showing the units would recommend.